Performs used equipment evaluation, repairs, maintenance and preparation per standard used /remanufacturing processes. Performs quality assurance inspections and final testing on finished products. Ensure all units meet or exceed specifications in Department Quality Plan and in the Technical Service Manuals. Ensures specific products and technology programs are executed into the field effectively while maintaining ongoing product quality and services to all stakeholders. Supports the field as needed.
Field Support
- Assists in field support for new product introductions, installations and A2B relocations.
- Informs Management on escalation status.
Documentation/Knowledge transfer
- Maintains and updates problem records and reports any resolved/unresolved problems.
- Assists in organizing and disseminates information so that other technicians can perform their duties more efficiently.
- Assists in creating documents and inputs updated technical information to maintain knowledge database, Core Competencies/technical publications.
- Leads other engineers in the use of tools, working methods, and technical tips to improve performance.
- Ensures all tasks, regardless of owner, are completed in a timely fashion.
- Completes Software upgrades confidently and in a timely manner.
- Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media.
Product Reconditioning
- Full understanding of ORS and utilizes its dashboard for field support.
- Assists in maintaining ongoing product quality.
- Performs assigned configurations each day at or above the established benchmark for all models done.
- Completes repairs and maintenance on used equipment within the PRC goals (for either transfer triage/evaluation or for final preparation for delivery or within the Technical Service Manuals guidelines and the Work Instruction and Quality plans.
- Maintains all technical information and Canon property assigned.
- Assists and/or cross trains in other Logistics functions as assigned.
- Communicates well with fellow team members, internal customers, supervisors and other internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of Used machines.
- Provides high level of diagnostic and evaluation trouble shooting of all equipment.- Provides lower level technicians technical support and direction.
- Assists with Monitoring and maintaining shop cleanliness and security.
- Assists in maintaining high level of work quality for shop .
- Performs Quality Assurance inspections; write and evaluate test procedures, suggest improvements.
- Performs final test on finished units, confirming finished products meet specifications in Remanufacturing Quality Package and in the Technical Service Manuals.
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Some college with Electrical or Mechanical area of study.
- Field service experience, including printer knowledge and testing and/or diagnostic applications.
- Advanced computer skills (networking, windows equipment controllers) preferred.
- Understanding of Display Graphics print market.
- May require up to 25% travel (both domestic and Internationally), including overnights (valid driver's license, passport, and acceptable driving record necessary).
- Available to work overtime (daily and weekends) as required. - Technical certifications such as A+, Network+ are highly desired.
- Advanced color certification Such as CMP.
- Knowledge of PLC/Control software preferred.
- Knowledge of digital workflows in a color environment desired. Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time. (Walking, standing, stooping/kneeling). Ability to work entire shift while standing with occasional rest.
We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 33.59-50.3 Hourly Wage
PI701a637a1c2c-2473