Network Operations Technician

Night Shift NOC

Hybrid 2 days per week onsite in Phoenix, Arizona

Travel: Must be able to drive to a secondary site as needed

Shift: Wednesday - Saturday 8:00 PM - 7:00 AM

Pay Rate: $28/hour

Great benefits including 100% covered tuition

11 paid holidays will make double time

Must-Have Qualifications

• Business information systems experience
• Server monitoring and troubleshooting
• Server racking and stacking
• Ability to lift 30-50 lbs
• Reliable transportation to a secondary site
• Clean driving record (company vehicle provided)
• Experience in messaging systems (Exchange, Teams, Jabber )
• Familiar with trouble ticket system (ServiceDesk).
• Must be able to adapt to new technologies and processes.
• Self-motivated and self-sufficient with ability to work under minimal supervision.
• Willingness to work evenings, weekends, holidays as required to provide support and maintenance for systems, and to ensure 24/7 support and troubleshooting.
• Must be able to pass background investigations.
• Must have a valid driver's license; position occasionally operates University vehicles.

Day-to-Day Responsibilities:

Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.

Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.

Proactively monitor operating systems, databases, web servers and network devices.

Complete assigned tasks in a timely manner; escalate as required to management and/ or customers.

Ensure escalations are handled in a professional, consistent, and relentless manner.

Manage incidents from beginning through final resolution, including customer notification.

Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.

Handle server based hardware installation, configuration, troubleshooting, and replacement.

Patch Windowsand Linux servers as needed.

Administer messaging systems, trouble ticketing system and various operating systems.

Coordinate the installation of client department-specific applications and systems.

Contact support for various systems on campus as well as troubleshooting hardware/applications.