Hardware Asset Management (HAM) Analyst I
Position Summary
The HAM Analyst I is an entry-level role responsible for the physical lifecycle of IT hardware. This position focuses on high-volume warehouse logistics, including comprehensive shipping and receiving, stockroom organization, and maintaining accurate digital records within ServiceNow. The role ensures inventory integrity from the moment hardware hits the loading dock through deployment and eventual disposal.
Key Responsibilities
Warehouse Shipping & Receiving: Manage the end-to-end logistics of incoming and outgoing freight. This includes unloading shipments, verifying physical contents against packing slips, unboxing/inspecting devices, and applying asset tags immediately upon receipt.
Logistics & Stockroom: Maintain a highly organized, safe, and efficient warehouse environment. Ensure all hardware is stored according to category and status (New, Refurbished, Defective).
Deployment & Outbound Logistics: Pick, pack, and ship hardware (laptops, monitors, peripherals) to end-users and remote offices. Ensure all outbound packages meet carrier guidelines and include necessary documentation.
Lifecycle Management: Execute hardware requests, returns, and disposals via ServiceNow tickets. Manually update asset status, ownership, and location records to reflect physical movements.
Inventory Integrity: Support hardware refreshes and recovery projects. Maintain a strict chain-of-custody for all assets and participate in routine physical stock audits to reconcile warehouse counts.
Collaboration: Coordinate with Service Desk and Desktop Support teams to provide real-time shipment status updates and resolve delivery discrepancies.
Requirements
Education & Experience
Minimum: High School Diploma or equivalent.
Experience: 0-2 years in warehouse operations, shipping/receiving, or IT logistics.
Required Expertise: Proven background in high-volume shipping and receiving environments and the use of inventory management software.
Preferred: Experience with ServiceNow or similar ITSM platforms; familiarity with IT hardware lifecycles.
Skills & Abilities
Operational Precision: High attention to detail for matching physical serial numbers to digital asset records.
Physical Stamina: Ability to handle the physical demands of a warehouse environment, including lifting, unboxing, and organizing equipment.
Technical Literacy: Ability to learn and navigate asset databases, barcode scanners, and shipping software (e.g., FedEx Ship Manager, UPS WorldShip).
Reliability: Strong ownership of daily warehouse routines and the ability to meet strict shipping deadlines.
Communication: Professionalism when coordinating with logistics carriers and internal cross-functional teams.