Job DescriptionJob Description
Overview
CTG is seeking to fill a ServiceNow Developer/Architect position for our client.
Location: Columbus, OH (Onsite)
Duration: 12 months
Duties:
- Define and own the technical architecture for the ServiceNow platform, aligning with Common Service Data Model (CSDM) and industry best practices
- Lead hands-on development including custom scoped applications, Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs
- Design and implement secure, scalable solutions within a FedRAMP-authorized environment
- Establish and enforce platform governance, coding standards, and best practices to ensure long-term maintainability and upgradeability
- Architect and implement integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs
- Configure and maintain advanced security controls including ACLs, encryption, and secure coding practices
- Collaborate with Engagement Leads and stakeholders to translate business requirements into technical designs and specifications
- Lead technical workshops, design sessions, and code reviews across cross-functional teams
- Drive continuous platform optimization, performance tuning, and technical debt reduction
Skills:
- Expert-level proficiency in JavaScript, HTML, CSS, and ServiceNow development frameworks
- Deep expertise with ServiceNow Studio, UI Builder, and Service Portal
- Strong knowledge of ServiceNow platform architecture and governance
- Experience with CMDB, CSDM, and ITOM modules (Discovery, Service Mapping)
- Advanced knowledge of integrations, APIs, and automation frameworks
- Strong understanding of security best practices in regulated environments (FedRAMP or similar)
- Exceptional verbal communication skills with the ability to lead technical discussions and present complex concepts clearly
- Strong problem-solving, analytical, and troubleshooting capabilities
Experience:
- 8+ years of overall IT experience
- 5+ years of hands-on ServiceNow development and architecture experience
- Proven experience working in FedRAMP or highly regulated government cloud environments
- Demonstrated experience leading both architecture strategy and hands-on development
- Experience working with public sector clients preferred
- Ability to work onsite in Columbus, OH and collaborate with diverse stakeholder groups
Education:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Certifications (Required):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) - ITSM or ITOM preferred
- ITIL v4 Foundation
Certifications (Preferred):
- ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
- Security+ or similar cybersecurity certification
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $63.00 to $68.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.