Job DescriptionJob Description
Be Part Of A High-Performing Team:
Join a globally recognized financial services organization operating at the forefront of capital markets and enterprise technology. This team plays a critical role in supporting complex trading and business applications within a fast-paced, high-availability environment. Known for its strong operational discipline and commitment to reliability, the group emphasizes structured processes, collaboration, and continuous improvement to ensure seamless application performance and business continuity.
What's In Store For You:
- Engagement: W2 only (no C2C/1099)
- Opportunity to support mission-critical enterprise applications in a highly regulated financial environment
- Exposure to ITIL-driven service management practices and enterprise-scale systems
- Collaborative team environment with strong operational standards and clear processes
How You Will Make An Impact:
- Provide hands-on support for enterprise applications to ensure uptime and business continuity
- Troubleshoot and resolve production issues, minimizing system disruptions
- Manage incidents, service requests, and escalations in alignment with ITIL practices
- Perform routine system maintenance, updates, and monitoring activities
- Collaborate with infrastructure, development, and business teams to resolve technical challenges
- Contribute to process improvements and documentation to enhance support efficiency
Are you an experienced application support professional ready to make an impact?
- 3-5 years of experience in application support, production support, or IT operations roles
- Strong understanding of ITIL processes (incident, problem, change management)
- Proven experience troubleshooting enterprise applications in a production environment
- Solid analytical and problem-solving skills with attention to detail
- Strong communication skills, with the ability to work across technical and business teams
- Experience supporting financial systems or high-availability environments is a plus
- Ability to work in a hybrid setting and support business-critical systems