Our client is seeking a Citrix VDI Support Specialist to support, maintain, and enhance their virtual desktop environment, with a primary focus on Citrix Virtual Apps and Desktops. This role will work closely with internal IT teams to ensure a secure, stable, and high-performing VDI ecosystem. The ideal candidate brings strong technical expertise, a proactive mindset, and the ability to collaborate effectively across teams to support a highly reliable virtual experience for end users.
Design, develop, and maintenance of the virtual environment.
Administer and update multiple virtual images within Citrix Virtual Apps and Desktops, including security patches and performance optimizations.
Partner with IT Support and Application teams to evaluate new applications, updates, and required adjustments.
Identify and implement image updates to improve security, standardization, stability, and user experience.
Plan and execute virtual image upgrades across development, test, and production environments with minimal disruption.
Document and communicate all changes following established change-management procedures.
Provide Tier 2 support for virtual environment issues, ensuring timely and effective resolution.
Create training materials and deliver knowledge transfer to IT Support teams.
Follow established standards and best practices while looking for ways to continuously improve processes and performance.
Bachelor's degree in Information Technology or related field, or equivalent experience.
Hands-on experience with Citrix Virtual Apps and Desktops (design, administration, and support).
Strong understanding of VDI technologies and virtual image management.
Experience with VMware, Hyper-V, or other virtualization platforms is preferred.
Strong troubleshooting and problem-solving skills.
Ability to work independently and manage multiple tasks simultaneously.
Effective communication and teamwork skills.
Collaborate with skilled IT professionals and contribute to a stable, secure virtual environment.
Opportunities to shape standards, improve processes, and drive optimization across the VDI ecosystem.
Play a key role in ensuring reliable and efficient virtual experiences for teams across the organization.