Job DescriptionJob Description
Summary
Vanderweil Engineers, founded in 1950, is a nationally recognized full-service engineering firm specializing in MEP/FP design and technology services. With 500+ employees across nine offices, we are one of the largest independently owned engineering firms in the country.
This is an excellent opportunity to join a collaborative IT team, build foundational skills, and grow your career in a dynamic professional services environment.
Position Overview
As a Helpdesk Support Specialist, you will serve as the first point of contact for IT support across the organization. You are the face of IT-responsible for delivering responsive, high-quality support and ensuring a positive end-user experience.
You will deploy hardware, troubleshoot technical issues, and support a range of systems including Microsoft 365, Windows endpoints, and mobile devices-while learning from an experienced IT team.
Key Responsibilities
- Deliver exceptional customer service to internal users across multiple offices
- Respond to support requests via in-person, phone, and Microsoft Teams channels
- Deploy and configure new PCs using automated imaging and provisioning tools
- Troubleshoot hardware, software, and peripheral issues on Windows 11 devices
- Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint basics)
- Reset passwords and assist users with MFA enrollment and troubleshooting
- Maintain asset inventory and support device lifecycle management
- Diagnose and resolve basic network connectivity issues (LAN/WiFi/VPN)
- Support mobile devices (iOS and Android) including email and Teams access
- Escalate complex issues to senior IT staff with proper documentation
- Follow up with users to ensure timely and complete resolution
- Participate in after-hours on-call rotation
Qualifications & Skills
- 3+ years of helpdesk or desktop support experience in a mid-sized environment
- Strong knowledge of Windows 11 and basic Active Directory administration
- Experience with Microsoft 365 (Outlook, Teams, Office apps)
- Familiarity with remote support tools and ticketing systems
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN concepts)
- Experience supporting laptops and common peripherals
- Strong communication skills with a customer-first mindset
Nice to Have
- Experience in engineering or architecture environments
- Exposure to AutoCAD and/or Revit
- Familiarity with endpoint management tools (Intune, imaging tools, etc.)
- Certifications such as CompTIA A+, Network+, or Microsoft certifications
Additional Requirements
- Ability to lift and transport IT equipment (typically up to 25 lbs)
- Ability to work onsite 4 days per week
- Willingness to learn and grow within the IT organization
Our Work Culture:
We prioritize wellness with programs that support physical and behavioral health, and we're proud to foster an equitable and inclusive workplace.
Learn more about our culture at .
The total compensation that we expect to pay for this position is dependent on years of experience, licensure, education, geographic location, and project portfolio but expected to be in the $24/hr to $26/hr range.
Vanderweil Engineers is an equal opportunity employer committed to diversity with a work environment free of discrimination and harassment.