Onsite Technician

Job Summary

At Foundation Technologies, we empower people to get back to work by removing technology barriers-crafting elegant, scalable solutions that make IT feel seamless. As a people-first organization, we believe the best engineers are not just technical experts, but thoughtful collaborators who simplify complexity and put client success at the center of everything they do.

The Onsite Technician is responsible for managing their individual workload while delivering timely and effective technical support and solutions to customers. This role includes performing troubleshooting, diagnostics, and resolutions for hardware, software, servers, and peripheral systems. The technician will travel to client locations as needed to provide hands-on support and ensure smooth system operations. Strong communication skills are essential, as the position requires clear, professional interaction with both clients and internal teams. The Onsite Technician plays a key role in maintaining high customer satisfaction through reliable service, technical expertise, and proactive problem-solving.

Responsibilities:

• Communicate clearly and professionally with clients in a timely and respectful manner
• Support multiple client environments using cross-platform technical expertise
• Manage and maintain MDM solutions and end-user devices
• Troubleshoot and resolve server, NAS, and cloud-based issues
• Assist with IT project deployments, upgrades, and system improvements
• Provide both deskside and remote support to end users

Qualifications:

• 3+ years of IT support experience, including onsite work.
• Strong knowledge of macOS, Windows, and cloud technologies.
• Experience with MDM platforms (Jamf and Intune come to mind) and networking concepts.
• Strong troubleshooting and project implementation skills.

Preferred Skills:

• Apple (ACSP, ACIP), Microsoft (MD-102, MS-102), Jamf, or networking certifications preferred.
• Experience with Windows Servers, NAS storage devices, and cloud environments.
• Ability to work in a fast-paced, multi-client environment.

Expectations:

• 40% Reactive work, 40% Proactive work, 20% Project work
• Working at client sites, with option for in-market office
• Paid on call available
• Weekly billable goal of 36 hours

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions while working. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. No need for the dulcet tones of James Earl Jones, though it isn't a bad thing. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Our Core Values

At Foundation Technologies, our core values define who we are and how we work together to create meaningful impact. These values guide our actions, decisions, and interactions, fostering a culture of collaboration, growth, and purpose. The following values are what allow us to create a "People First Culture" at Foundation Technologies:

• Good Human

We believe in building a community of trust, kindness, and respect.

• Curious Learner

A relentless curiosity drives us to grow and innovate.

• Driven to Solve

We approach challenges with determination and a focus on results.

• Make a Difference

We strive to leave a positive mark on our company, community, and the world.

We are seeking individuals who not only share these values but also actively embody them in their work and interactions. Join us in creating a culture of purpose and impact at Foundation Technologies.

The Foundation provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws.

The Foundation will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.