130 jobs found

Job DescriptionJob Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as an IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines. Computer imaging and hardware troubleshooting of both laptop and desktop computers, along with a thorough understanding of Microsoft operating systems and accompanying software, are required. Maintaining inventory levels and facilitating/tracking shipments of IT equipment to end users. Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions. Monitor and complete all support and project-related tasks and activities. Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete. Interact with Subject Matter Experts (SMEs) from other IT teams, such as Clinical Applications, IS Admins, and Infrastructure, to resolve user issues. Utilize industry best practices to maintain the appropriate level of LAN/WAN and computer systems security as established. Identifies and works with Cyber Team support staff to rectify any noted deficiencies. Basic troubleshooting abilities for MAC, iOS, and Android Operating Systems. Other duties and responsibilities as requested. If You Are: Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: Level of knowledge equivalent to that ordinarily acquired through completion of an Associate's degree in a related technical field, as well as a minimum of 2 years of related work experience. CompTIA A+ Certification preferred CompTIA Network+ Certification preferred Must hold a current and valid driver's license in good standing Vehicle Access: if not owned, candidates must demonstrate the ability to secure transportation as needed We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family. Pay Range: $25.00 - $30.00 per hour

Job DescriptionJob DescriptionFunction:The Helpdesk Specialist provides first-level technical support to end users across multiple departments, ensuring the smooth operation of IT systems that support client care, administrative functions, and compliance with regulatory and accrediting body requirements. Diagnosis of issues and support for resolution will be provided in person, over the phone, or via remote access.Organizational duties & responsibilities: The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients. Supports the mission, vision, and values of RE. Facilitates and adheres to the agency's code of ethics, policies, and procedures. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff. Exhibits effective communication skills, including proper use of agency communication systems. Participates in appropriate professional development programs to attain and maintain competency. Effectively manages financial and physical resources to achieve the mission of RE. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE. Essential Duties and Responsibilities: Respond promptly and professionally to helpdesk tickets, phone calls, and emails to resolve hardware, software, and network issues. Provides user support in person, over the phone, or via remote access. Maintain accurate documentation of support requests, resolutions, and IT assets. Run diagnostic programs to identify computer software, peripherals, and hardware issues. Talks users through the basic problem-solving process while addressing their issues. Provides basic computer training and create/update tutorials for users of all ability levels. Educate staff on cybersecurity best practices and assist with phishing prevention and awareness. Installs, upgrades, and repairs hardware and software systems. Install, configure, and maintain desktop and laptop PCS and peripherals. Support telehealth platforms and ensure secure, HIPAA-compliant communication tools function properly. Remove old equipment and perform data migration to new machines. Conduct follow-up with users as needed to ensure the issues are resolved. Escalates unresolved issues and queries to the next level of support. Ensures proper documentation of support tickets, including appropriate updates and closure once complete. Recommends procedure or process improvements within the IT Department. Perform routine maintenance of IT equipment throughout all agency locations. Participate in IT projects, system upgrades, and routine maintenance tasks. Performs other duties as assigned. Working conditions/environment: The shift is typically Monday - Friday, day shift. Holidays, weekends, and extra hours may occasionally be required. A fast-paced environment with the need for quick decisions to deal with any crisis that may arise. This position is office-based with extensive computer usage. Occasional regional travel to other RE office locations may be required. Maintains a positive, professional attitude contributing to a supportive work environment. minimum job requirements:Education:Associate's Degree in Information Technology, Computer Science, or a related field from an accredited university/college is required. Experience may be considered in lieu of a degree. CompTIA A+, Network+, or similar certifications are preferred.Experience:A minimum of 1 - 3 years of experience in a helpdesk or technical support role is required, preferably in a healthcare or behavioral health setting.Specific Skills andrequirements:Must be at least 21 years of age. Strong knowledge of Windows and Mac operating systems, Microsoft 365, common business applications, helpdesk software, and remote-access systems. Familiarity with electronic health record (EHR) systems. Must have excellent analytical and diagnostic skills Excellent communication and interpersonal skills, with the ability to support users with varying levels of technical knowledge. Ability to handle sensitive information with discretion and maintain HIPAA compliance. Strong problem-solving skills and attention to detail. Must be able to provide exceptional customer service. Must maintain a valid Driver's License and insurability. Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies. Ability to understand and relate to the needs of clients from diverse backgrounds. Ability to read, write and converse in English. Successful completion of a pre-employment drug screen. Successful completion of a background screening. Successful completion of a TB skin test or proof of a negative chest x-ray or other Licenses or training:Successful completion of Excellent Foundations. Maintain 20 hours of annual training.Physical Requirements:The physical requirements described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs. The employee is occasionally required to climb, balance, or run. The employee must frequently lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. Supervisory REquirements:N/A This position is eligible for our full-time employee benefit package, which offers a generous 401(k) program with immediate vesting and dollar-for-dollar matching up to 6%, paid leave, health/dental/vision insurance, life insurance, short-term & long-term disability, and other competitive benefits! The rate of pay for this position starts at $22.00/hour. Powered by JazzHR xdMrMTvqNV

Job DescriptionJob Description Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Must Be Local to Metro Atlanta Professional certification (e.g., A+, Network+, Cloud+ or equivalent) Must Upload Certification Duties and Responsibilities: This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems). Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies Specific Duties Include: Maintaining cost-efficient, scalable cloud environments for the organization. Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives. Designing, building, and maintaining internal cloud applications for the organization. Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization. Making hardware and software recommendations for the organization, based on needs of the project and organization. Experience in automation and provisioning technologies, such as AWS CLI and Terraform. Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users. Provides customer support in supporting software, configurations, and business submission processes. Looking for ways to improve operations within company to digitize common tasks. Keeping data leakage and downtime to an absolute minimum. Assists other members of the IT Infrastructure team. Monitors ticket activities and provide escalation when needed. Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support. May act as an administrator or agency subject matter expert for lobby management software or other applications as needed. Minimum Qualifications: Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience. OR Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience. OR One year of experience at the lower-level IT Support Specialist 2 or position equivalent. Competencies Needed 2-3+ years providing IT support and management experience Professional certification (e.g. A+, Network+, Cloud+ or equivalent) Experience with using ServiceNow. Ability to present ideas in business-friendly and user-friendly language. Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies. Must have the ability to detect emerging trends and make recommendations for change. Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment. Display current knowledge of technologies (computer systems, mobile devices, and technology products). Experience with resolvingTCP/IP network issues. Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment. Proven problem-solving skills.

Job DescriptionJob Description REQUIRES AN EXISTING/ACTIVE TS/SCI WITH CI POLYGRAPH - NO REMOTE WORK, MUST WORK ON SITE Job Description Capabilities and Additional Requirements • Participate in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations. • Participate in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications, and Interface Control Documents. • Participate in interface definition, design, and changes to the configuration between affected groups and individuals throughout the life cycle. • Derive from the system requirements an understanding of stakeholder needs, functions that may be logically inferred and implied as essential to system effectiveness. • Derive lower-level requirements from higher-level allocated requirements that describe in detail the functions that a system component must fulfill, and ensure these requirements are complete, correct, unique, unambiguous, realizable, and verifiable. • Generate alternative system concepts, physical architectures, and design solutions. • Develop system design solution that satisfies the system requirements and fulfills the functional analysis. • Develop derived requirements for Information Assurance Services (Confidentiality, Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms; and Security Mechanism Technology. Review and provide input to program and contract work breakdown structure (WBS), work packages and the integrated master plan (IMP). In this role, a typical day will include: Standard Charteristics • Analyze user's requirements, concept of operations documents, and high level system architectures to develop system requirements specifications • Analyze system requirements and leads design and developmnt activities • Guide users in formulating requirements, advises alternative approaches, and conducts feasibility studies • Provide technical leadership for the integration of requirements, design, and technology • Incorporate new plans, designs and systems into ongoing operations • Develop system architecture and system design documentation • Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans • Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts • Responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility • Communicate with other program personnel, government overseers, and senior executivesSkills and Task - Complex • Develops new concepts and processes. • Analyzes root causes and resolves issues. • Supports more junior level technicians and specialists in their activities. • Can perform all tasks of lower-level technicians or specialists. Training and Certifications: • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order

Job DescriptionJob DescriptionSalary: U Trust Insurance Agency LLC is a growing insurance organization operating across 30+ U.S. states. We are looking for a dependable and practical IT Support Specialist for small technical tasks, troubleshooting, and one-off projects. This is a side-work contract role, ideal for someone already working in IT who wants to take on simple, predictable tasks without heavy system administration responsibilities. Key Responsibilities Set up and configure Windows laptops and desktops. Install, update, and troubleshoot basic software (browsers, Office tools, PDF tools, antivirus, drivers). Perform basic diagnostics for hardware issues (slow performance, device errors, connectivity issues). Assist employees with simple technical questions (accounts, printers, email settings). Support small on-site tasks when needed (checking equipment, cables, routers) in Spartanburg, SC. Set up or replace peripherals (monitors, keyboards, webcams, headsets). Ensure devices are updated and secure (Windows updates, basic settings). Required Qualifications 13 years of experience in IT support, helpdesk, or similar role. Strong knowledge of Windows 10/11. Understanding of basic networking: Wi-Fi, router settings, cable connections, IP basics. Ability to troubleshoot hardware and software issues independently. Good communication skills in English; Russian or Ukrainian is a strong advantage. Responsible, organized, and comfortable working with tasks on demand. Nice-to-Have Ability to assemble or upgrade a PC (optional). Experience with remote support tools (AnyDesk, TeamViewer, Zoom Remote Control). Ability to document simple internal instructions (SOPs). We Offer Flexible workload tasks as needed (side work / extra income). Long-term cooperation with a stable U.S. company. Competitive compensation per hour or per task. Friendly international environment. How to Apply Please apply directly through the platform where you found this job post. We will review all applications and contact each candidate, providing feedback and further steps in the order applications are received.

Job DescriptionJob Description Summary Vanderweil Engineers, founded in 1950, is a nationally recognized full-service engineering firm specializing in MEP/FP design and technology services. With 500+ employees across nine offices, we are one of the largest independently owned engineering firms in the country. This is an excellent opportunity to join a collaborative IT team, build foundational skills, and grow your career in a dynamic professional services environment. Position Overview As a Helpdesk Support Specialist, you will serve as the first point of contact for IT support across the organization. You are the face of IT-responsible for delivering responsive, high-quality support and ensuring a positive end-user experience. You will deploy hardware, troubleshoot technical issues, and support a range of systems including Microsoft 365, Windows endpoints, and mobile devices-while learning from an experienced IT team. Key Responsibilities Deliver exceptional customer service to internal users across multiple offices Respond to support requests via in-person, phone, and Microsoft Teams channels Deploy and configure new PCs using automated imaging and provisioning tools Troubleshoot hardware, software, and peripheral issues on Windows 11 devices Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint basics) Reset passwords and assist users with MFA enrollment and troubleshooting Maintain asset inventory and support device lifecycle management Diagnose and resolve basic network connectivity issues (LAN/WiFi/VPN) Support mobile devices (iOS and Android) including email and Teams access Escalate complex issues to senior IT staff with proper documentation Follow up with users to ensure timely and complete resolution Participate in after-hours on-call rotation Qualifications & Skills 3+ years of helpdesk or desktop support experience in a mid-sized environment Strong knowledge of Windows 11 and basic Active Directory administration Experience with Microsoft 365 (Outlook, Teams, Office apps) Familiarity with remote support tools and ticketing systems Basic networking knowledge (IP addressing, DNS, DHCP, VPN concepts) Experience supporting laptops and common peripherals Strong communication skills with a customer-first mindset Nice to Have Experience in engineering or architecture environments Exposure to AutoCAD and/or Revit Familiarity with endpoint management tools (Intune, imaging tools, etc.) Certifications such as CompTIA A+, Network+, or Microsoft certifications Additional Requirements Ability to lift and transport IT equipment (typically up to 25 lbs) Ability to work onsite 4 days per week Willingness to learn and grow within the IT organization Our Work Culture: We prioritize wellness with programs that support physical and behavioral health, and we're proud to foster an equitable and inclusive workplace. Learn more about our culture at . The total compensation that we expect to pay for this position is dependent on years of experience, licensure, education, geographic location, and project portfolio but expected to be in the $24/hr to $26/hr range. Vanderweil Engineers is an equal opportunity employer committed to diversity with a work environment free of discrimination and harassment.

Job DescriptionJob Description The Desktop Applications Specialist is responsible for supporting and maintaining the law firms desktop software environment, with a particular focus on legal-specific applications. The role ensures attorneys and staff can reliably use document management, case management, and productivity tools to deliver timely, high-quality legal services. Reporting Structure This position reports directly to the Vice President of Technology. Application Support & Administration Install, configure, and maintain desktop applications, including Microsoft 365 (Word, Outlook, Excel, PowerPoint, Teams), PDF tools (such as Adobe Acrobat and Kofax Power PDF), Document Management Systems (iManage). Time & billing tools like INTAPP. Manage application updates, patches, and version control across the firm. Maintain standard desktop images and application deployment packages. User Support & Training Serve as a primary point of contact for application-related issues and requests. Troubleshoot and resolve software problems, performance issues, and integration errors. Document common issues and solutions and maintain an internal knowledge base. Assist with onboarding and offboarding users from an application perspective. Configuration, Integration & Security Configure applications to align with firm policies, workflows, and security requirements. Work with IT leaders to test and roll out new applications, features, and integrations. Manage user roles, permissions, and security groups within key applications. Ensure data integrity, confidentiality, and compliance with legal and regulatory requirements, including client confidentiality and retention policies. Projects & Process Improvement Participate in technology projects, including software upgrades, migrations, and new system implementations. Analyze user feedback and usage patterns to recommend improvements in tools and workflows. Collaborate with vendors and consultants to resolve complex application issues and support projects. Contribute to documentation of firm-wide application standards, procedures, and guidelines. Education & Experience Associate or bachelors degree in information technology, computer science, or related field preferred; equivalent experience will be considered. 2-5+ years of experience supporting desktop applications in a professional services environment; law firm experience is strongly preferred. Technical Skills Strong expertise with Microsoft Windows and Microsoft 365 in a business setting. Experience with at least one major legal Document Management System (such as iManage, NetDocuments, Worldox), with iManage strongly preferred. Experience with practice/case management and time/billing applications is a plus. Familiarity with remote access tools, virtual desktops, and mobile device integration. Basic understanding of networking concepts, Active Directory, and group policies. Soft Skills Excellent communication skills; able to explain technical concepts in user-friendly terms. Strong customer-service mindset with patience and professionalism in supporting attorneys and staff. Detail-oriented with strong organizational and documentation abilities. Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment. Discretion and professionalism in handling confidential and sensitive information.

Job DescriptionJob DescriptionDescription: At National Trade Supply, the IT Support Specialist plays a critical role in ensuring our employees have a reliable, secure, and seamless technology experience. As the first line of support for team members across the organization, this role combines hands-on technical expertise with a service-oriented mindset, helping employees resolve issues quickly while creating a smooth and stress-free technology experience. The IT Support Specialist is responsible for maintaining and optimizing systems, infrastructure, and day-to-day IT operations that keep the business running smoothly. This includes troubleshooting hardware and software issues, managing technology assets, supporting onboarding and internal systems, and assisting with security and infrastructure maintenance. Success in this role requires more than technical ability. The right person brings strong critical thinking, clear and respectful communication, and a genuine desire to help others succeed. They approach challenges with patience, curiosity, and ownership, working collaboratively across teams, anticipating needs before they become problems, and delivering solutions that balance immediate support with long-term reliability. At National Trade Supply, we operate with a shared set of core values that guide how we work and grow together: Grit, Bias for Action, Critical Thinking, Self-Awareness, and Operational Excellence. These principles shape our culture, influence our decisions, and define what it means to succeed on our team. Key Responsibilities: Core Functional Responsibilities Provide frontline IT support for employees, troubleshooting hardware, software, and system-related issues with responsiveness and professionalism. Maintain and support company servers to ensure systems remain secure, stable, and optimized for daily business operations. Manage and maintain technology assets including desktops, laptops, servers, printers, and related hardware. Oversee IT inventory and coordinate refresh cycles to ensure employees have reliable and effective tools. Support internal networking, telephony (VOIP), remote desktop environments, and Microsoft 365 systems. Assist with administrative support and troubleshooting across Windows clients, Linux and Windows servers, Active Directory, and mobile devices. Manage website database locations and contribute to maintaining stable web infrastructure. Research and recommend hardware and technology solutions aligned with current and future business needs. Business Partnership & Strategic Support Collaborate with stakeholders to maintain the security of company systems including websites, hardware, networks, and email platforms. Participate in regular security audits, testing, and implementation of best practices to protect company infrastructure. Partner with teams across the organization to identify technology-related process improvements that enhance efficiency and user experience. Support activities related to web application development environments (.NET or PHP) and business intelligence initiatives where applicable. Provide thoughtful technology guidance that helps teams work more effectively and confidently with internal systems. The Outcome We Are Seeking: To succeed in this role, the IT Support Specialist will create a dependable, secure, and user-friendly technology environment that enables employees to perform their work without unnecessary friction. The IT Support Specialist will ensure internal technology systems operate reliably, employee issues are resolved quickly and thoughtfully, and infrastructure remains secure and scalable as the business grows. By combining responsive support with proactive improvements, this role helps strengthen operational efficiency and the overall employee experience with technology. Performance will be measured by: Responsiveness and resolution time for internal IT support requests. System uptime and reliability of core infrastructure and tools. Effectiveness of security practices and completion of routine audits or updates. Accuracy and organization of IT inventory and asset management. Successful implementation of technology improvements that increase team efficiency. Employee satisfaction with internal technology support. Why Choose Us? Competitive salary and benefits designed to support your well-being. A culture that's always striving to learn, improve, and grow - together. Opportunities for professional development, mentorship, and career growth. True work-life balance: we believe great work happens when people have the space to recharge and take care of themselves outside of work. Direct access to leadership and decision-makers, your ideas won't get lost in layers of bureaucracy. A role where your work will make a real, measurable impact improving the online shopping experience for customers and driving meaningful growth for the business. A collaborative environment where everyone's voice matters and innovative thinking is encouraged. Interview Process: We take hiring seriously because every person we add must have a meaningful impact on our culture, our work, and our team. As a small and growing company, we are intentional about who we bring on board, and we don't compromise on that standard for the sake of speed. Our interview process includes the following steps: Online application (including Predictive Index behavioral and cognitive assessments) Phone screen 1:1 Hiring Manager Interview Panel interview with cross-functional team members Final offer As part of our hiring process, we ask candidates to complete Predictive Index (PI) behavioral and cognitive assessments. These tools help us better understand your natural work style, communication preferences, and problem-solving approaches. They're not used to "pass" or "fail" candidates - rather, they give us a more complete picture of how you might fit within the team and where you can thrive. We believe great hiring is about more than just skills; it's about setting people up for success from day one. Throughout the process, you'll meet with several people from across the organization - including senior leadership, members of the Marketing department, and internal stakeholders who will be key partners in this role. We believe that great hiring is a two-way street, and our process is designed to give you a real feel for who we are and how we work. We understand that this level of engagement won't be the right fit for everyone, and that's okay. Candidates who aren't comfortable with any part of the process may find a better fit elsewhere, and we genuinely wish them the best. For those who are excited to engage fully, we're just as excited to get to know you. Requirements: Education & Experience Experience supporting IT security solutions across e-commerce, cloud, hybrid, and on-premises environments. Administrative and troubleshooting experience across technologies including networking, VOIP, remote desktop systems, Linux and Windows servers, Active Directory, mobile devices, Windows clients, and Microsoft 365. Experience or aptitude to assist with activities related to .NET or PHP web application development and business intelligence initiatives. Skills & Attributes Clear, respectful communicator with a service-oriented mindset. Strong critical thinking and problem-solving abilities. Organized with the ability to prioritize effectively in a dynamic environment. Adaptable and calm when managing shifting priorities. Proactive in follow-up and task completion. Ability to balance immediate support needs with long-term system improvements. Comfortable working independently and collaboratively across teams. Patient and supportive when assisting non-technical users. Collaborative mindset with a willingness to step in and help wherever needed.

Job DescriptionJob DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule IT Support Specialist (Junior Level)- Metro Atlanta, GA (Onsite Local Candidates Only) Hi Professionals Hope you are doing good Job Title: IT Support Specialist (Junior Level) Location: Metro Atlanta, GA (Onsite Local Candidates Only) Interview Mode: Face - to - face Visa Type: Any Visa is fine Experience: 2-3 years Job Summary We are seeking a Junior IT Support Specialist to support business applications, cloud environments, and critical IT infrastructure. This role involves troubleshooting technical issues, managing service tickets, and assisting with cloud-based solutions while ensuring minimal downtime and optimal system performance. The ideal candidate is proactive, customer-focused, and eager to learn emerging technologies. Key Responsibilities Provide day-to-day IT support for desktops, laptops (Windows 10/11), printers, scanners, and network devices Monitor and manage ServiceNow ticket queue; ensure timely resolution and follow-ups Troubleshoot hardware, software, and TCP/IP network issues Support cloud environments, including maintenance, monitoring, and optimization Assist in designing and maintaining cloud-based applications and infrastructure Utilize automation and provisioning tools such as AWS CLI and Terraform Support A/V systems, video conferencing tools, and field devices Maintain and support business-critical applications (e.g., lobby management systems, internal tools) Collaborate with IT teams to resolve incidents and perform root cause analysis Recommend hardware/software improvements based on business needs Ensure data security, minimize downtime, and improve operational efficiency Stay updated with emerging IT technologies and best practices Required Qualifications Bachelors degree in Computer Science, IT, or related field with 3+ years of experience OR Associate degree with 5+ years of experience OR 1+ year experience as IT Support Specialist II or equivalent Required Skills & Competencies 23+ years of hands-on IT support experience Strong experience with ServiceNow ticketing system Knowledge of Windows OS (10/11) and desktop support Basic understanding of cloud computing (AWS preferred) Experience with network troubleshooting (TCP/IP) Familiarity with automation tools (AWS CLI, Terraform) is a plus Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a fast-paced, customer-focused environment Willingness to learn and adapt to new technologies Certifications (Mandatory) At least one professional certification: CompTIA A+ Network+ Cloud+ OR equivalent

Job DescriptionJob Description About Us: CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, with a strong focus on technical excellence, networking, and building long-lasting client relationships. We are actively seeking an Help Desk Technician II (Level 2) who is passionate about technology, experienced in Microsoft 365, Azure AD, Intune, networking, and cloud-first environments, and thrives in a collaborative, fast-paced MSP setting Why CubX? At CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. Want to see what what It's really like to work at CubX? What It's Really Like to Work at CubX (Inside Our Team) What you'll be doing: Helpdesk Support: Provide IT Support Specialist II support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android) Manage Your Workload: Stay organized and on top of tasks to ensure timely completion. Office 365 Administration: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive Networking Management & Troubleshooting: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi. Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning. Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management Email Security: Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client's domain. Hardware & Software Support: Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates. Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients. Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools Project Assistance: Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment After-Hours Support: Occasionally participate in on-call support to resolve urgent issues. Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures. Proactively Identify Issues: Take the initiative to spot and fix potential problems before they escala Requirements MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP. Office 365 Proficiency: Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint. Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs. Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management Networking: Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations Desktop Support: Troubleshooting Windows and macOS environments, software deployments, and user profile management Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management). Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions. Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101). Soft Skills: Strong customer service, communication, and problem-solving skills with a friendly demeanor. Desire to Learn & Grow: A proactive attitude with the willingness to learn new technologies and improve existing processes. Benefits Competitive pay with performance-based growth Paid time off and company holidays Health, dental, and vision insurance options 401(k) retirement plan with company match On-site gym for employee wellness Modern, collaborative office environment Ongoing training and professional development Opportunity to work with cutting-edge technology Team events and employee appreciation initiatives Strong company culture focused on innovation and teamwork

Job DescriptionJob DescriptionJob Title: Tier 2 IT Support Specialist (Hybrid) Location: Harrisburg, PA (Hybrid) Duration: Contract Schedule: Full-time (37.5 hours/week) Position Summary "Navitas Partners, LLC" is looking for a skilled Tier 2 IT Support Specialist to deliver advanced technical support across regional and central office environments. This role focuses on troubleshooting, system maintenance, and end-user support within a hybrid work model, ensuring reliable IT operations across a distributed user base. Key Responsibilities Deliver Tier 2 support for desktops, laptops, printers, scanners, and enterprise applications Troubleshoot and resolve technical issues using remote support tools and methodologies Perform system imaging, configuration, deployment, and installation of hardware and software Support desktop migrations, upgrades, and asset lifecycle management Leverage tools such as SCCM, Active Directory, remote desktop, and PowerShell for issue resolution Administer user accounts, groups, mailboxes, and access controls Manage file shares, folder permissions, and network resources Document incidents, resolutions, and processes within a ticketing system Collaborate with cross-functional teams to ensure efficient service delivery Adhere to organizational IT security policies and best practices Effectively prioritize and manage multiple support requests while maintaining high service standards Required Qualifications Proven experience with SCCM deployment and configuration Hands-on experience managing server folder permissions and shared resources Strong troubleshooting skills across hardware, software, and networking issues Experience with Active Directory administration Ability to work independently and handle multiple priorities Preferred Qualifications Experience in public sector or large enterprise environments Familiarity with IT service management tools such as ServiceNow Basic PowerShell scripting experience For more details reach at About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Job DescriptionJob Description Cybersecurity Specialist Updated for 2026 Position Overview The Cybersecurity Specialist is responsible for delivering expert NIST/CMMC compliance implementation, management, and tier 3 technical support for both local and remote GovCon and commercial clients. This position requires hands-on involvement in the ongoing management of cybersecurity systems, proactive monitoring, and investigative support for potential security incidents. The Specialist will install, support, and maintain cloud-based and on-premises networks and applications, as well as configure and deploy infrastructure equipment such as firewalls, local area networks, wireless networks, servers, and related office systems. The role also includes supporting and maintaining corporate application systems for email and intranet. Key Responsibilities Implement, manage, and provide tier 3 support for NIST/CMMC compliance for GovCon and commercial clients. Conduct ongoing management, monitoring, and investigation of cybersecurity systems and potential incidents. Install, configure, and maintain cloud-based and on-premises networks and applications. Deploy, configure, and support new infrastructure equipment (firewalls, LAN/WAN, wireless networks, servers, office infrastructure). Support and maintain corporate email and intranet application systems. Provide remote and in-person technical support, incident response, and problem management for end-users. Deliver technical leadership and context to project teams. Deploy, configure, and maintain cloud-hosted applications (e.g., Office 365, Azure, AWS). Troubleshoot software applications, business processes, and hardware issues; repair or replace as needed. Analyze and test new hardware/software configurations. Prepare technical documentation, including procedures, reports, research findings, and cost analysis. Provide technical support for on-prem and virtual cloud hardware. Assist with management and support of servers, networks, and hosted applications. Support the Cybersecurity Manager with new client implementation projects through to handover. Communicate effectively with users at all skill levels, document issues and solutions in knowledgebase and policy documents. Update DNS records, applications, websites, and content management systems. Maintain electronic records with accurate and up-to-date data. Participate in on-call rotations, including evening and weekend hours as needed. Travel domestically as required. Perform other duties and special projects as assigned. Required Skills and Qualifications Customer-service and results-oriented mindset. Strong problem-solving skills; seeks assistance when necessary. Self-starter with excellent oral and written communication abilities. Capable of handling multiple tasks simultaneously and making effective decisions. Able to work independently without direct supervision. Effective team player in distributed teams across multiple time zones/regions. Hands-on experience with Microsoft Azure, Intune, EntraID, Microsoft Defender (ATP), Microsoft Purview 3-5 years of experience in computer systems support, cloud infrastructure setup/support, network administration, and network installation/configuration. Hands-on experience with Firewall, VPN, and Layer 3/4 Switch configuration. Advanced knowledge of Microsoft Office Suite, Windows 10/11. Experience with Apple/Mac support and deployment Proficient in installing software, patches, and updates for desktops, laptops, and servers. Skilled in troubleshooting complex network and systems infrastructure issues. Direct experience with deployment/support of client systems. Strong phone and interpersonal skills to promote end-user satisfaction. Experience with Active Directory and Windows Servers. CompTIA Security+ and Network+ certifications preferred. Knowledge of NIST/CMMC compliance processes preferred. Preferred Experience (At Least Two Areas) Cloud platforms such as Microsoft Azure and Amazon Web Services. Microsoft 365 Administration, Intune, Azure EntraID (AD). Cybersecurity experience within the Department of Defense (DoD). CMMC/NIST 800-171 implementation and documentation. Experience with SIEM solutions. Additional Requirements Ability to work flexible hours, including evenings and weekends, as required for support and maintenance. Domestic travel as needed for client support and project delivery. Commitment to maintaining accurate records and technical documentation. Willingness to take on new projects and responsibilities while supporting ongoing operations. Contribute to a positive, collaborative team environment and seek opportunities to enhance team contributions. Application Instructions Interested candidates are invited to submit their resume and a cover letter detailing relevant experience and certifications. Please include examples of past project leadership and technical problem-solving abilities. Core Values: Team First Good Egg Trusted Advisor Actively Seeks Knowledge Own Your Stuff Client Excellence Mindset OPSPro is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, physical or mental disability, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), reproductive health decision making, natural or protective hairstyle, sexual orientation, marital status, military service and veteran status, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. OPSPro participates in the E-Verify Employment Verification Program Job Applicant Poster Viewing Center Upon receiving an offer of employment all applicants will be required to do a background check. Including a criminal record check and employment/education verification.

Job DescriptionJob Description The IT Operations Specialist - Level 2 plays a key technical role in driving efficiency, automation, and reliability across Heritage Distribution Holdings' IT Operations. This position supports and automates the lifecycle of user accounts, hardware, and software, ensuring employees have the fastest, easiest, and best experience with technology. The ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands-on experience in Microsoft 365 administration, Windows administration, and IT asset coordination. Working under the direction of the IT Operations Manager, this role focuses on building and maintaining automation that eliminates manual work, standardizes IT processes, and improves IT operations and support. The specialist executes hardware and software lifecycle operations, manages M365 and user administration, and provides Level 2 support for complex hardware, software, and account issues-continuously enhancing IT operations through scripting, integration, and process improvement. Key Responsibilities and Tasks Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes. Manage user accounts, roles, and permissions in Entra ID and Microsoft 365. Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks. Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation. Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking. Execute procurement, logistics, and deployment tasks under IT Operations Manager direction. Maintain up-to-date user, device, and asset records across systems with a strong attention to detail. Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning. Provide surge support for Help Desk operations as needed. Join a growing IT organization that values automation, precision, and continuous improvement. At Heritage Distribution Holdings, you'll help transform how technology supports the business by automating processes, improving user experiences, and ensuring systems just work. With eight businesses, 102 locations, and over 1,200 users, Heritage offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem-solving mindset will help us modernize, simplify, and deliver a best-in-class IT experience across the enterprise. Certifications: None required Educational Requirements: Preferred - Bachelor's degree in Computer Science Related field Years of Experience: 5+ Years of IT Operation or Systems Administration Experience Knowledge/Skills/Abilities: • Expert level PowerShell scripting, integration, and automation skills. • M365 Admin (Exchange, Teams, SharePoint) • Windows desktop administration • Hardware configuration and administration

Job DescriptionJob DescriptionIT Desktop Support Analyst, Schiller Park, IL ($22-34/hr) The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT incidents and service requests raised through the IT Service Desk, ensuring high-quality and timely support to maintain business operations. Working closely with IT colleagues and external vendors, the analyst supports local hardware, software, and network environments, ensuring that all systems operate reliably and in line with IT standards and processes. 1. Support and Maintenance Deliver deskside and remote technical support for business users to ensure stable and reliable IT operations. Troubleshoot and resolve incidents escalated via the Global Service Desk. Log and track all activities in the IT Service Management (ITSM) tool. Prioritize tasks effectively while keeping users informed of progress. Escalate complex issues to senior IT teams or third-party providers when required. 2. Asset Management Assist in managing IT hardware assets in accordance with lifecycle management processes. Support the installation, setup, and relocation of desktops, laptops, and peripherals. Maintain accurate asset records and report on equipment status and availability. Ensure the safe handling and disposal of IT hardware following company procedures. Promote the use of standard, approved IT equipment and configurations. 3. Collaboration and Continuous Improvement Contribute to effective teamwork and ongoing service improvement. Participate in team meetings and knowledge-sharing activities. Travel between nearby offices when required to provide on-site support. Home base EWR2, Travel required to JFK, LGA and EWR1 on rotating weeks. Support the introduction and rollout of new IT tools and technologies. Maintain strong working relationships with IT colleagues and end users. Carry out additional IT support tasks as reasonably assigned. Requirements: Completed vocational training as an IT specialist or a comparable technical qualification in Information Technology. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are an advantage. 2+ years of experience in IT support, service desk, or a technical support environment. Experience providing 1st and 2nd line support for hardware, software, and end-user devices. Familiarity with IT Service Management (ITSM) systems and basic ITIL principles. Exposure to supporting users in an international or multi-site environment is a plus. Technical/Language Skills Good knowledge of Windows operating systems, Microsoft 365, and common business applications. Basic understanding of Active Directory, network connectivity, and VPN technologies. Experience supporting laptops, desktops, printers, and mobile devices. Familiarity with remote support tools and ticketing systems (e.g., ServiceNow). Strong troubleshooting and problem-solving skills with a customer-first mindset. Fluent English (written and verbal) and local language knowledge. Core Competencies Required Customer Focus: Delivers prompt, courteous, and effective support to all users. Accountability: Takes ownership of assigned tasks and follows through to resolution. Teamwork: Works collaboratively and supports colleagues to achieve common goals. Communication: Explains technical information clearly to non-technical users. Adaptability: Remains flexible and calm under pressure in a fast-paced environment. Continuous Learning: Proactively develops skills and keeps knowledge up to date. Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. Powered by JazzHR Cz3PTWokTs

Job DescriptionJob DescriptionJob Title: Tier 2 IT Support Specialist (Operational Support) Job Code: PA 800369 Client: Commonwealth of Pennsylvania CEDC Location: Harrisburg, PA (Hybrid) Duration: Contract Position Overview The Commonwealth of Pennsylvania (CEDC) is seeking a Tier 2 IT Support Specialist to provide technical support across multiple regional and central office locations. This role involves troubleshooting, system support, and maintaining IT infrastructure while ensuring compliance with state policies and standards. Key Responsibilities Provide Tier 2 technical support for desktops, laptops, printers, scanners, and applications Perform troubleshooting, diagnosis, imaging, configuration, and installation of hardware/software Support remote users and multiple office locations using remote tools Utilize tools such as SCCM, Active Directory, remote desktop, and PowerShell Manage user accounts, groups, mailboxes, and permissions Assist with device deployment, upgrades, and equipment lifecycle management Perform desktop migrations, moves, and printer troubleshooting Track and resolve issues through ServiceNow ticketing system Ensure compliance with security policies and CISO guidelines Provide excellent customer support and prioritize tasks effectively Required Skills & Experience Experience with SCCM deployment processes and configurations Experience managing server folder permissions and shared resources Strong knowledge of: Windows environments and desktop support Active Directory and account management Remote troubleshooting tools and techniques Ability to work independently and manage multiple tasks Strong communication and customer service skills Preferred Qualifications 2+ years of experience supporting Commonwealth of Pennsylvania customers Experience with ServiceNow or similar ticketing systems Familiarity with PowerShell scripting and remote management tools Primary Skills SCCM, Active Directory, Desktop Support, Troubleshooting, ServiceNow, PowerShell, Windows Support Flexible work from home options available.

Job DescriptionJob DescriptionSalary: $40k-$45k annually Title: Airport Systems Support Technician Location: Charlotte Douglas International Airport (CLT), Charlotte, NC Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for an Airport Systems Support Technician at Charlotte Douglas International Airport (CLT) in South Carolina. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. FLSA Status and Hours: This is a full time, salaried, non-exempt position and requires onsite shift work. Hours are 7:00 PM to 6:00 AM Wednesday-Saturday. Position Overview: The Airport Systems Support Technician will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices to include maintaining and troubleshooting operations and communications hardware and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements. Minimum Requirements: Minimum of two years of progressively responsible experience as a computer/network specialist or end-user support technician. Certifications may be used for partial substitution of education or experience requirements at the discretion of management. Possess an excellent knowledge of and diagnostic abilities with common hardware, software, and networking technologies associated with a Microsoft Windows environment including but not limited to: Microsoft Active Directory in a Windows Server 2008 (or higher) environment. DHCP, DNS, TCP/IP, and other related services and protocols. Microsoft Exchange Server 2010. Microsoft SQL Server. File Sharing and Permissions. Printing and electronic document services. Basic multimedia applications and technologies. VoIP telephony. Familiar with LAN/WAN topologies, server documentation and maintenance of backups, security procedures. Familiar with common physical data cabling, specifically Twisted Pair, Single and Multi-mode Fiber. Hardware Configuration: Familiar with desktop/laptop configuration and repair, server maintenance and troubleshooting, upgrading hardware components, (servers and desktop units), network printer configuration. Installation and configuration of other peripherals as needed. Ability to independently analyze and solve routine computer related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as technical manuals, software manuals, wiring diagrams, blueprints, product documentation and related materials. Work schedules, to include rotating shifts, night shifts, hours of work and days off may be changed at any time at the discretion of the supervisor. Preferred Education and Certifications: High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred. CompTIA A+, Network+. MCP (Microsoft Certified Professional). Additional IT certifications that distinguishes skill set on security, Cisco, VMware. Experience in these related areas is preferred: Documented experience in superior customer service delivery. Affable and self-motivated, able to work independently as well as part of a team. Strong ability to manage difficult and/or stressful work-related issues. Able to establish and maintain good working relationships and communication with executives, decision makers, stakeholders, department heads and end-users regarding pertinent network activities. Thoroughly familiar with Amadeus FIDS, GIDS, BIDS, and EASE as well as IED paging hardware and software. Knowledge of ITIL - Best Practice. Able to prioritize and execute tasks in a high-pressure environment and to make sound decisions in emergency situations. Strong interpersonal, written and oral communication skills. Apple environment experience is a plus. Personal Attributes: Demonstrated interpersonal and communication skills. Ability to prioritize and execute tasks on time. Self-motivated and self-directed. Keen attention to detail. Able to work successfully in a collaborative team environment. Strong customer service orientation. Friendly and personable. Physical Attributes Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required Ability to negotiate security checkpoints and screening x/ray access points without assistance Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment). Ability to carry tools, test equipment and replacement equipment (up to 35 lbs), independently and unaided. Ability to drive standard vehicles without any requirement for modified controls. Benefits: Excellent healthcare benefits: Medical and Dental 401K including an employer match Paid time-off and sickness leave Paid Military Leave Join Our Team: ServiceTec International, Inc.specializes exclusively in the provision of Managed IT Services to the worlds airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. ServiceTec Culture:Were a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible We consistently recognize those employees who go "above and beyond. ServiceTec International, Inc.is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

Job DescriptionJob Description Job Title: Desktop Technician, Associate Location: Bethesda, MD Required Clearance: Public Trust Onsite: 5 Days Job Overview: LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to-day desktop, laptop, mobile device, and peripheral support, ensuring compliance with NIH, HHS, and federal security standards. The technician delivers high-quality customer service while supporting approximately 350 - 475 users across Windows, macOS, and mobile platforms. Key Responsibilities Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization Image, deploy, configure, and maintain desktops and laptops using standardized enterprise images in compliance with NIH security baselines (USGCB, CIS benchmarks) Install, configure, and support Microsoft Office 365, Adobe Acrobat DC, web browsers, collaboration tools, and NIH proprietary applications Support mobile and endpoint devices, including: iOS devices (iPhones, iPads) Peripheral hardware (docking stations, monitors, smart card readers, printers, scanners) Perform hardware diagnostics and repair coordination for desktops, laptops, and network printers, including vendor warranty support Use ServiceNow for incident, request, and tasks: Accurately categorize, prioritize, document, and resolve tickets Meet defined SLA response and resolution times Configure and manage endpoint security controls, including: Full-disk encryption (BitLocker/FileVault) Antivirus/EDR tools (e.g., Cylance or equivalent) Secure configuration enforcement Perform patch and vulnerability management using enterprise tools such as: BigFix (Windows) JAMF (macOS and iOS) Assist with account and access management using NIH-approved tools: Active Directory (user accounts, groups, profiles) PIV/CAC authentication and certificate troubleshooting Support remote access and remote troubleshooting using approved tools (e.g., Bomgar or equivalent) Configure systems for secure network connectivity, including: NIH domain joining VPN connectivity Network Access Control (NAC) compliance Perform IT asset lifecycle management, including: Inventory tracking and reconciliation Equipment refresh and reassignment Media sanitization and device decommissioning per NIST 800-88 guidelines Provide conference room and meeting technology support, including: Microsoft Teams and Zoom Audio/visual systems, cameras, microphones, and presentation equipment Assist with security incident response on endpoints in coordination with Client Security and NIH Incident Response Teams: Malware remediation Endpoint isolation and recovery Develop and maintain technical documentation and SOPs, including: End-user guides Common troubleshooting procedures Desktop configuration documentation Collaborate closely with: Client federal staff NIH Center for Information Technology (CIT) Network, systems, and security teams Requirements A minimum of 3 years of relevant IT end-user / desktop support experience. A minimum of 1 year of mac troubleshooting experience. Hands-on experience providing desktop and end-user IT support in a Windows and/or macOS environment Experience supporting hardware, operating systems, and common enterprise applications (Microsoft Office, Adobe, collaboration tools) Familiarity with ticketing systems which is ServiceNow Knowledge of endpoint security practices including encryption, antivirus, patch management, and vulnerability remediation Strong customer service, communication, and documentation skills Ability to work on-site during standard business hours with flexibility for occasional after-hours support Ability to obtain and maintain a Public Trust (Moderate Risk) clearance Education - Bachelor's degree in Information Technology, Computer Science, or a related field OR Equivalent combination of education and relevant IT support experience Certification - One or more of the following is preferred: CompTIA A+ Microsoft Certified Technology Specialist (MCTS) or equivalent Microsoft certification Apple Certified Mac Technician (ACMT) Apple Certified Support Professional (ACSP) ITIL 4 Preferred Skills Experience supporting federal or government IT environments Familiarity with NIH or HHS security standards and policies Experience with endpoint management tools such as BigFix or JAMF Knowledge of asset management and hardware lifecycle processes Ability to create clear SOPs and end-user documentation Experience supporting conference room AV and collaboration tools Compensation and Benefits The projected compensation range for this position is $28/hr to $32/hr benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. Devoted to Fair and Inclusive Practices All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at . Securing Your Data Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from or emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Job DescriptionJob Description The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and documenting IT-related issues. This role serves as the initial point of contact, responsible for accurate incident intake, troubleshooting, documentation, and resolution or escalation in accordance with established support procedures and service expectations. The Help Desk Specialist I applies structured troubleshooting techniques to diagnose hardware, software, connectivity, and peripheral issues, while maintaining clear and professional communication throughout the incident lifecycle. This role ensures incidents and requests are properly logged, categorized, prioritized, and monitored to support timely service restoration and customer satisfaction. The Help Desk Specialist works under general supervision, follows documented policies and knowledge resources, and collaborates effectively within a team-based support model. Success in this role requires strong analytical skills, attention to detail, sound judgment, and a continuous improvement mindset aligned with ITSM best practices. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provide front-line support for IT-related incidents and service requests via phone, email, and remote support tools in a fast-paced environment Diagnose and resolve common hardware, software, connectivity, and peripheral issues Maintain accurate and timely ticket updates within the ITSM system to support incident resolution and reporting Utilize Copilot to improve ticket clarity and first responses where appropriate Escalate unresolved or complex issues to appropriate IT teams following established procedures Communicate clearly and professionally with non-technical users, providing status updates and setting expectations Follow documented policies, procedures, and support standards while meeting service-level expectations Collaborate effectively within a team-based support environment Maintain a strong focus on customer service and quality while continuously developing technical skills Additional duties as assigned KNOWLEDGE & SKILLS: Technical Skills Working knowledge of computer hardware, operating systems, and peripheral devices Experience supporting Microsoft based environments including Windows OS and Microsoft 365 applications (e.g., Outlook, Teams, SharePoint, Copilot) Experience with remote support tools (e.g., BeyondTrust/Bomgar) and ticketing systems (e.g., ServiceNow, Zendesk, BMC Helix) Basic understanding of networking and connectivity concepts (e.g., VPN, Privileged Access Workstations, Virtual Desktop) Customer Service & Communication Excellent verbal, written, and telephonic communication skills Ability to explain technical concepts in a clear and empathetic manner to non-technical users Strong listening and problem-solving skills Work Style & Cognitive Skills Ability to manage multiple tasks in a fast-paced, high-volume support environment Strong organizational and documentation skills Analytical mindset with attention to detail Ability to work effectively under general supervision while following established processes EDUCATION & EXPERIENCE: High School Diploma or equivalent required HDI certification or equivalent technical experience preferred Experience in a Help Desk, Call Center, or customer-facing technical support environment preferred Experience supporting Microsoft (Outlook, Teams, OneNote, SharePoint, Copilot) and web-based technologies in a corporate environment preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $19.24 - $31.04 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job DescriptionJob DescriptionPLEASE APPLY AT OUR COMPANY PORTAL HERE Since starting business nearly two decades ago, IOC Company, L.L.C., has built our services on a foundation of safety, quality, and productivity. Maintaining that commitment has meant bringing on qualified, dedicated professionals equally committed to providing best-in-class services. If you are hard-working, serious about safety, and ready to do your part in support of a team, you just might be a great fit here at IOC Company, L.L.C. Key Responsibilities End-User & Desktop Support Provide Tier-1 and Tier-2 technical support for IOC employees Troubleshoot hardware, software, and connectivity issues in person and remotely Support desktops, laptops, mobile devices, and peripherals Configure and troubleshoot printers and multifunction devices Maintain accurate ticket documentation and timely resolution of support requests Deliver professional, courteous, and responsive customer service User Account & Access Management Create, modify, and disable user accounts under established procedures for: Microsoft 365 (O365) Viewpoint Vista HCSS applications QuickBooks Adobe and other business applications Assign and remove user permissions based on role, department, and approval Assist with onboarding and offboarding activities, including access provisioning and deprovisioning Ensure account changes follow company policies and security standards Escalate access or permission concerns to the IT Director as needed Systems & Application Support (Under IT Director Guidance) Assist with administration and maintenance of: Windows Server environments Virtual machines in a Hyper-V environment Active Directory users and groups Support business applications, updates, and user access Deploy virtual machines and system resources from established templates Perform routine system checks and report findings or concerns to the IT Director Participate in infrastructure and application projects while learning IOC standards and best practices Networking & Connectivity Support Assist with troubleshooting LAN/WAN connectivity issues Support UniFi networking equipment after initial configuration and design Assist with monitoring and troubleshooting: Point-to-Point (PtP) and Point-to-Multi-Point (PtMP) wireless links Site-to-site VPN connectivity Remote connectivity solutions such as Starlink Escalate complex networking or design-level issues to the IT Director as appropriate Collaboration, Documentation & Growth Work closely with the IT Director on higher-level technical duties and initiatives Contribute to infrastructure, networking, and application-related projects without full ownership Create and maintain technical documentation, SOPs, and basic diagrams Communicate technical information clearly to non-technical users Demonstrate initiative, professionalism, and a willingness to learn new technologies Support continuous improvement of IT processes and workflows Perform other IT-related duties as assigned, consistent with the scope and expectations of the IT Specialist role Preferred Skills & Experience Experience supporting or administering: Microsoft 365 (O365) Viewpoint Vista HCSS applications QuickBooks Adobe licensing and user management Exposure to: Windows Server environments Hyper-V virtual machine deployment Active Directory administration Intune device management UniFi networking environments VPN connectivity troubleshooting Wireless bridge technologies (PtP / PtMP) Starlink or other non-traditional WAN connections PowerShell familiarity CompTIA A+, Network+, or similar certifications Experience supporting field-based, construction, or industrial environments Reporting & Supervision Reports directly to the IT Director Works collaboratively on systems, networking, and application support Does not have full ownership of enterprise platforms No direct reports Position Requirements Associate degree or equivalent combination of education and relevant experience Minimum 5 years of hands-on IT support experience in an enterprise or business environment Experience supporting Windows client operating systems Demonstrated experience with user account creation and access management Working knowledge of Windows Server, virtualization, and networking concepts Experience supporting enterprise business applications Experience using IT ticketing systems and documenting work Strong troubleshooting, analytical, and problem-solving skills Excellent interpersonal and customer service skills Valid Texas Driver License Willingness to travel to IOC locations as required (up to 45%) Ability to work occasional nights or weekends for maintenance or urgent issues Ability to meet physical and safety requirements of the role Ability to read, write, and understand safety regulations applicable to IOC operations Must be able to successfully pass all required pre-employment screenings, including drug testing Equal Opportunity Employer IOC Company, L.L.C. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, military service, or any other characteristic protected by applicable law. If you have questions or concerns regarding equal employment opportunities, please contact . PLEASE APPLY AT OUR COMPANY PORTAL HERE Powered by JazzHR y5goSGc4BK

Job DescriptionJob DescriptionSalary: $70,000 - $75,000 Who We Are: Archipelago Companies, a portfolio of highly successful consumer lifestyle brands, is seeking a talented and passionate individual with an entrepreneurial mindset to join our team. Our brands, including OluKai, Kaenon, Melin, Roark, and Tradewind Services are leaders in their respective markets, offering high-quality products and authentic marketing stories direct to consumers. At Archipelago Companies, we pride ourselves on our commitment to integrity, and we strive to create a culture of excellence in everything we do. If you are a driven and innovative individual with a passion for consumer brands, we invite you to apply for our open position and become a part of our dynamic and growing team. About the Role: Were seeking an IT Support Specialist to provide a mix ofTier 1 helpdesk supportandTier 2 technical supportfor our SaaS-first environment. This role requires 50% travelto satellite offices to deliveronsite support, support office setups, and participate in anonsite rotation schedule. Youll be a key point of contact for end users while also partnering with IT Systems and Security to resolve escalations and improve reliability. Key responsibilities in the following areas include but are not limited to: End User Support (Tier 1) Provide timely support via ticketing system, chat, phone, and in-person onsite visits. Troubleshoot common issues: account access, MFA/SSO login, SaaS apps, email/collaboration, endpoints (laptops/mobile), printers/peripherals, conferencing/AV basics. Execute onboarding/offboarding tasks: device setup, user orientation, standard access provisioning steps, and documentation. Backend Support (Tier 2) Handle escalations involving deeper troubleshooting and coordination: identity/access group issues, device management (MDM), endpoint security tooling, and SaaS administration tasks. Assist with incident response basics (e.g., device isolation steps, evidence gathering, coordinating with Security/IT Ops). Partner with Systems Admins/IT Manager to drive root-cause fixes and reduce recurring tickets. Onsite / Field Support (50% travel) Travel to satellite offices on a regular schedule to provide hands-on support. Support office readiness: workstations, conference rooms, basic network/Wi-Fi troubleshooting, inventory/asset audits, and local vendor coordination. Participate in an onsite support rotation to ensure coverage and rapid response for high-impact issues. Process & Documentation Maintain knowledge base articles and repeatable runbooks for common issues. Track assets (devices, peripherals) and support license access workflows. Contribute to service improvements: ticket categorization, automation suggestions, and user training. Required Qualifications Bachelor's degree preferred 3+ years inIT support/helpdesk/desktop support(Tier 1) with exposure to Tier 2 tasks. Strong troubleshooting skills across: Windows/macOS, mobile devices, common SaaS tools, and basic networking fundamentals. Experience with a ticketing system (e.g., Jira Service Management, Zendesk, ServiceNow). Comfortable supporting users in-person and remotely; strong customer service mindset. Ability to travel 50%and participate in an onsite rotation schedule. Preferred Qualifications Experience withidentity and access(Okta/Azure AD/Google Workspace), MFA, RBAC groups. Experience withMDM/device management(Intune/Jamf/Workspace ONE). Basic SaaS admin experience (Google Workspace/Microsoft 365, Slack, Zoom, etc.). Familiarity with retail or multi-site operations and supporting distributed teams. Scripting/automation interest (PowerShell/Bash) or workflow automation experience. Location & Office Structure:This is an in-office hybrid position with significant travel( 50%) to satellite offices in Irvine and San Clemente. Mandatory 4 days per week in office with the option to work from home 1 day per week. Participation in onsite rotation schedule (hours and cadence defined by region/coverage needs). Compensation: The salary range for this position is: $70,000 - $75,000, based on the experience that you bring to the position. Benefits and Perks: Complimentary chef prepared breakfast and lunch provided Monday - Thursday Generous product gift program and all brand discounts Growth opportunities within the Archipelago family of brands: OluKai, Kaenon, Melin, Roark Company bonus program 5 year and 10 year Milestone Anniversary travel gifts Medical, Dental, Vision insurance in accordance with plan guidelines Company paid life insurance in accordance with plan guidelines 401k with employer match in accordance with plan guidelines 15 Days of PTO accrued annually, plus one additional day of PTO every year on your anniversary, and 3 Floating Holidays per year Paid beach and giveback days, bi-annual team building events and other in-person celebrations Work with talented and great people who share a love of the ocean lifestyle OluKai is a Certified B Corporation with paid company service days Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at . Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.