Role: We are seeking a dependable and customer-focused IT Onsite Technician to join our team based in Carlsbad, CA. In this hands-on role, you will be the first point of contact for end-user technology needs, providing high-quality hardware, software, and network support across our organization. Candidates with a background or interest in software development are especially encouraged to apply.
Responsibilities:
The IT Onsite Technician will be responsible for, but not limited to, the following:
• Install, configure, and maintain computer equipment, peripherals, and software to ensure optimal performance across the organization.
• Respond to, update, and close user-generated help desk tickets and resolve issues reported by end users.
• Ensure all computers interconnect seamlessly with diverse systems, including file servers, email servers, video conferencing systems, application servers, and administrative systems.
• Identify, recommend, and/or perform system and software upgrades as necessary to maintain security, reliability, and performance.
• Take inbound support calls and service issue calls; transfer users to appropriate resources when escalation is required.
• Monitor the Help Desk queue for new tickets and assist with requests in a timely manner.
• Instruct staff on how to use online tools and familiarize them with the digital environment, fostering a culture of self-sufficiency and digital confidence.
• Perform other related duties as assigned by management.
Qualifications ( Required)
• Minimum 2 years of experience in a desktop support, IT helpdesk, or similar technical support role.
• Proven ability to install, configure, and troubleshoot hardware (desktops, laptops, printers, peripherals) and software (Windows, macOS, Office 365, etc.).
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience supporting integrated environments, including file servers, email servers, video conferencing (Zoom, Google Meet), and enterprise applications.
• Ability to communicate clearly with non-technical end users, both in person and over the phone, with patience and professionalism.
• Strong organizational and multitasking skills with the ability to prioritize in a fast-paced environment.
Preferred Qualifications:
• Experience in software development or scripting (Python, PowerShell, Bash, JavaScript, or similar) to automate IT tasks and improve workflows.
• Familiarity with cloud platforms such as Microsoft Azure, Google Workspace, or AWS.
Pay: $25 p/h
Full-time: 40 hours a week
Benefits:
• Competitive salary commensurate with experience
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
Equal Opportunity Employer
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable California or federal law.
We are looking forward to receiving your application. Thank you.
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