We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ideal for someone who thrives in a hands-on, service-driven setting and is passionate about IT support, desktop maintenance, and end-user assistance.
Key Responsibilities of Help Desk TechnicianServe as the first point of contact for IT support issues as a Help Desk Technician, providing prompt and professional customer service.
Understand the urgency behind support requests in a manufacturing setting, delivering rapid response to minimize downtime.
Set up, configure, and maintain desktops, laptops, and printers running Windows 11.
Troubleshoot and resolve technical issues related to Windows 11, Office 365, Active Directory, and Microsoft Authenticator.
Maintain documentation of support activities and escalate issues when necessary.
Collaborate with team members and leadership to improve help desk procedures and user satisfaction.
2+ years of experience in a Help Desk Technician or similar IT support role.
Proficient in:
Windows 11
Office 365
Active Directory
Microsoft Authenticator
Strong customer service orientation with a sense of urgency in a production environment.
Comfortable working in a highly fragranced manufacturing facility.
Interest in cybersecurity and desire to grow skills in IT security-this Help Desk Technician role offers exposure to future security initiatives.
Experience with ERP systems is a plus; familiarity with SAP or IFS is beneficial (IFS experience not expected).
Strong problem-solving skills and the ability to work independently in a dynamic, on-site environment.