POSITION SUMMARY
We are seeking a Senior Salesforce Engineer to design and deliver next-generation, patient-facing digital experiences powered by autonomous agents and Salesforce platforms. This role will focus on building intelligent, SMS-enabled engagement solutions that integrate seamlessly into the Salesforce Service Console, enabling both patients and contact center agents to interact efficiently.
You will play a key role in developing applications using OmniStudio, working within a Forward Deployed Engineering (FDE) model that emphasizes rapid delivery, high ownership, and close collaboration with business stakeholders.
KEY RESPONSIBILITIES
- Design and build patient-facing autonomous agents using Agentforce and Salesforce Digital Engagement
- Integrate AI-driven agents with SMS/texting platforms to enable real-time patient communication
- Embed and optimize agent functionality within the Salesforce Service Console for contact center users
- Develop scalable, high-performance applications using OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
- Own end-to-end delivery including development, testing, deployment, and production support
- Collaborate closely with Business Analysts and Product Owners to translate business requirements into technical solutions
- Operate in a hybrid Agile + Forward Deployed Engineering model, delivering solutions in fast-paced, evolving environments
- Ensure solutions meet standards for performance, scalability, security, and usability
QUALIFICATIONS
Required
- 5+ years of experience in Salesforce development, with strong expertise in Service Cloud
- Proven experience building autonomous or conversational agents using Agentforce and/or Digital Engagement
- Hands-on experience integrating SMS/texting platforms within Salesforce ecosystems
- Deep expertise in OmniStudio, including:
- OmniScripts, FlexCards, DataRaptors, Integration Procedures
- Experience building and deploying solutions within the Salesforce Service Console
- Strong understanding of API integrations and event-driven architectures
- Demonstrated ability to own full lifecycle delivery (build test deploy support)
- Experience working in fast-paced, ambiguous environments with evolving requirements
Preferred
- Experience designing patient-facing or customer-facing digital engagement solutions
- Familiarity with AI/automation frameworks and conversational design principles
- Experience in healthcare or regulated environments (HIPAA awareness is a plus)
- Salesforce certifications (e.g., Platform Developer, OmniStudio Consultant, Service Cloud Consultant)