Job Description
Job Overview
We are looking for a reliable and technically proficient PC Technician to become part of our IT support team. In this role, you will handle technical concerns, diagnose and fix hardware and software issues, and help maintain the overall performance of our IT systems. The ideal candidate is detail-oriented, communicates clearly, and has a strong foundation in operating systems and networking.
Key Responsibilities
Deliver technical assistance to users experiencing hardware or software issues across platforms such as Windows, macOS, and Linux
Identify, troubleshoot, and resolve system and application problems to minimize downtime
Install, configure, and upgrade computer hardware and related components as required
Support and help maintain IT systems including Active Directory, DNS, VPN, and TCP/IP configurations
Provide desktop support, including resolving issues with Microsoft Office and other business applications
Perform basic network administration tasks such as firewall configuration, LAN setup, and monitoring network health using tools like Meraki
Manage service requests and incidents through ticketing systems like ServiceNow, Jira, or BMC Remedy
Monitor system performance and suggest improvements to enhance efficiency
Work closely with team members to ensure clear communication on tasks and ongoing support activities
Keep up to date with emerging technologies and best practices in IT support
Qualifications
Demonstrated experience in IT support, particularly in desktop or end-user support roles
Solid understanding of hardware diagnostics, system setup, and software installation
Working knowledge of networking fundamentals including TCP/IP, DNS, GPO, SCCM, and general network operations
Experience with Windows Server environments and mobile device management is preferred
Strong communication skills with the ability to assist both technical and non-technical users
Excellent problem-solving abilities and attention to detail
Familiarity with IT service management platforms (e.g., ServiceNow, BMC Remedy) is an advantage
Ability to work independently while also contributing effectively within a team
Join us as a PC Technician and play a key role in supporting and improving our IT environment while delivering high-quality service to our users.