ServiceNow Technical Architect

Sourcing Consultancy Services MBA, Human Resources

Experience: 10+years

ServiceNow Technical Architect (ITSM Modules, ITOM, HRSD, ITAM, SPM , Other Modules).

Salary: Base pay range $100,000.00/yr - $135,000.00/yr. Salary range is provided by Tata Consultancy Services; your actual pay will be based on your skills and experience - talk with your recruiter to learn more.

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• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
• Develop architectural blueprints, standards, and best practices
• Align ServiceNow architecture with enterprise IT strategy and digital transformation goals
• Experienced in leading Implementation projects in ITXM area and non ITXM areas
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities
• Project Management expertise and merging multiple instances
• Experience on ITSM migrations / consolidations
• Provide guidance and mentorship to developers and implementation teams
• Ensure adherence to architectural standards and coding best practices
• Lead technical design sessions and code reviews
• Experience with projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Mentor and share technical knowledge with the team
• Design technical solutions based on customer requirements and convert to functional requirements
• Review requirements to ensure sufficient detail for accurate estimation
• Strong ITIL knowledge and ability to evaluate correlations and impacts with respect to customer requirements and ITIL/industry standards
• Maintain and review license data in ServiceNow and report on compliance slippage
• Must be certified with ServiceNow System Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

Behavioral competency:

• Handles customer meetings and provides weekly/monthly reports for customer as well as TCS management
• Strong abilities to manage conflicts with customers and/or TCS internal stakeholders
• Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Understand the customer environment for the Business processes and IT processes
• Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)
• Brainstorm with the customer and bring out the requirements beneficial to them considering the following:
• The current needs and roadmap of the customer Business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform
• Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable for the business and IT based on the baseline requirements
• Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications
• Consider the Security and Audit compliance as aligned with the agreed standards/customer policy
• Provide guidance and thought leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture
• Share Best Practices and guidance to the customers and TCS internal teams as a mentor and provide guidance to the implementation methodology and testing methodology

Salary Range - $100,000-$135,000 a year

• Not Applicable

• Full-time

• Industries: IT Services and IT Consulting

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