Engineers Network NOC

Job Summary The NOC Engineer will execute tools, processes and metrics required to monitor and support our products and infrastructure. Handle events, incidents and escalations in accordance with formal procedures and serve as a primary interface to users, carriers and partner suppliers. Job Description Medline Industries, LP is seeking Engineers Network NOC to join our team in Libertyville, IL. Job Description Use tools, execute processes and track metrics required to monitor and support our products and infrastructure with the single goal of increasing availability. Handle events, incidents and escalations in accordance with formal procedures and serve as a primary interface to users, carriers and partner suppliers. Respond to and evaluate alerts/events in a timely manner. Proactively monitor infrastructure and applications to create and escalate issues when necessary. Perform level 2 and 3 troubleshooting, support and resolution of infrastructure issues. Create and maintain operational dashboards and reports to track and report infrastructure availability and service interruptions. Support the development and improvement of standards related to NOC tools and processes. Participate in quality assurance initiatives, including audits of assets, processes, and monitoring tools. Participate/lead all aspects of Incident resolution for Incidents escalated to the NOC, including leading conference calls and maintaining critical documentation. Coordinate incident resolution with field personnel, engineers, vendors, and management team. Ensure appropriate resources are engaged to resolve incidents according to their prioritization. Participate in timely and appropriate internal and external communication throughout the incident. Be a champion of incident management and event management principles and methods. Recognize and understand important infrastructure and application events. Participate in and recommend updates to the Event Management process. Ensure appropriate resources are engaged to acknowledge, manage and document all events. Demonstrated use of event and data analysis to translate event history into infrastructure configuration and architecture changes. Demonstrate a curiosity around detecting and resolving problems. Implement maintenance schedules for network elements. Coordinate notifications to client(s) with the Service Desk. Report project and operational status to management. Shift: this position will require working 2nd shift, from 2pm to 10pm central time. Telecommuting is permitted, but applicant must work from the worksite location at least 1-2 days per week. No additional national or international travel is anticipated. Job Requirements PRIMARY REQUIREMENTS: Bachelor's degree in information technology, Telecommunication Systems Management, or related filed, or its foreign equivalent, and 2 years of relevant work experience. In addition, experience with the following skills is required: (1) Experience performing IT Service Management processes including incident management and change management; (2) Experience using monitoring tools and processes including SolarWinds, Splunk, and AppDynamics; (3) Experience utilizing knowledge of IT networks, ISP Services, Routing Protocols, VoIP, Network Management, Routers, and Switches; (4) Experience utilizing knowledge of Advanced Windows System Administration and VMWare Systems; and (5) Experience working in an operations team that providing problem isolation, resolution, analytical and diagnostic. JOB SITE: 1910 Innovation Way, Libertyville, IL 60048 WORK HOURS: Full Time (8am to 5pm, Monday to Friday) PAY RANGE: $108,885.00 to $144,560.00 per year Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.