Medline Industries - Transportation & Operations
Northbrook, Illinois
Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job Summary The Director Enterprise Infrastructure is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk. This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation). The director's mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations-for both internal associates and external customers/partners. Job Description MAJOR RESPONSIBILITIES Define the multi year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards. Build and lead high performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans. Establish a culture of operational excellence, data driven decision making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development. Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services). Drive standardization, reliability, security, and cost efficiency. Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk up) with shift left and knowledge centered service (KCS) to maximize first contact resolution and self service adoption. Define and manage XLAs (experience level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards. Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations. Establish outcome based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets. Global Scope: Cross time zone collaboration; occasional after hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements. MINIMUM JOB REQUIREMENTS Education Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience. Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy as code, pipelines). Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback). Customer obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics. Data driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams. AI for ITSM literacy and self service design to reduce live contact while elevating experience. Change leadership: org design, talent development, building a manager of managers bench, and fostering a culture of blameless post incident learning. Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology. Vendor management, contract negotiation, and license optimization experience. Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences. Metric-driven mindset and data / analytical tools such as databases and report development. Experience directing both onshore and offshore teams. Basic understanding of financial and revenue models. Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills. Strong verbal and written communication skills. Ability to work in a fast-paced and deadline-oriented environment. Self-motivated with critical attention to detail, deadlines, and reporting. PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self service platform adoption at scale. Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes. Track record modernizing the Service Desk (omnichannel-phone, chat, portal, virtual agents), shift left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $175,760.00 - $263,640.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Medline Industries - Transportation & Operations
Northbrook, Illinois
Job Summary We are seeking an experienced SAP Vistex Developer with proven expertise in Chargebacks, Customer Rebates, Vendor Rebates, Data Objects (DO), Memberships, ViZi Reporting, and external integrations. Job Description The role demands strong ABAP development skills, mastery of Vistex-specific objects and BADIs, and an ability to design clean, modular, and performance-optimized solutions. Exposure to Vistex upgrade projects and S/4HANA migration is highly desirable, as the developer will play a critical role in ensuring smooth transition and high-quality deliverables. The developer must also have business acumen in rebates, chargebacks, and Billbacks to deliver solutions aligned with financial and commercial goals. Key Responsibilities Development & Design Develop, enhance, and support Vistex Data Objects (DO) for rebates, chargebacks, and memberships. Build and optimize ViZi Reporting for rebates, accruals, settlements, and GTN analysis. Design interfaces between SAP Vistex and external applications (IDocs, APIs, CPI/PO/PI, flat files). Apply OO ABAP methodologies to create clean, reusable, and scalable code. Follow Clean ABAP standards, ensuring robust and maintainable developments. Testing & Quality Implement ABAP Unit Tests (AUnits) for automated code validation. Conduct peer code reviews, refactoring, and performance optimization. Ensure data integrity, scalability, and compliance in all developments. Business Alignment Work with stakeholders to design solutions that support rebates, chargebacks, memberships, accruals, and settlements. Provide expertise in Gross-to-Net reporting and ensure accurate rebate/settlement postings. Act as a bridge between business teams and technical delivery. Required Skills & Technical Expertise Core ABAP Skills Strong command of OO ABAP, modularization (function modules, classes, methods), and reusable component design. Proficiency in enhancements (BADIs, user exits, implicit/explicit enhancements) and customizing ABAP for Vistex. Experience with ABAP Dictionary objects (tables, views, indexes, lock objects). Knowledge of performance optimization techniques (SQL trace, ST05, SAT, parallel processing, buffering, CDS/AMDP). Expertise in error handling, debugging, and exception management. Vistex-Specific Skills Deep experience in Vistex Data Objects (DO): rebates, chargebacks, memberships, incentives. Hands-on expertise in Vistex BADIs, user exits, and enhancement frameworks. Proficiency in ViZi Reporting (design, development, and optimization). Experience in settlement processes, accruals, and postings in Vistex. Knowledge of Vistex integration points with: SAP SD (pricing, billing, sales orders, condition contracts) SAP Finance (FI/CO) (accrual postings, settlement documents, GL integration) MM/Procurement (where rebate/chargeback impacts exist) Integration & Interfaces Strong knowledge of IDocs, RFCs, BAPIs, APIs, and middleware integration (CPI, PI/PO). Experience in file-based interfaces for vendor/customer rebate/chargeback processing. Testing & Quality Hands-on usage of AUnits for unit testing in ABAP. Experience with test-driven development (TDD) approach in ABAP (preferred). Knowledge of automated test frameworks within SAP ecosystem. Functional Knowledge Strong understanding of rebates, chargebacks, membership programs, incentives, and accruals. Deep knowledge of Gross-to-Net (GTN) reporting and financial impacts of rebate settlements. Familiarity with order-to-cash and procure-to-pay flows in SAP with Vistex touchpoints. Soft Skills Analytical thinker with strong problem-solving skills. Excellent communication with ability to engage both business and technical stakeholders. Ability to work independently and mentor junior developers. Preferred Qualifications Experience with Vistex Chargebacks, Billbacks/Paybacks, Distributor Incentives. Exposure to S/4HANA migration and Vistex upgrade projects. Bachelor's/Master's degree in Computer Science, Information Systems, or related field. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $96,200.00 - $144,560.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job Summary We are seeking an experienced SAP Vistex Developer with proven expertise in Chargebacks, Customer Rebates, Vendor Rebates, Data Objects (DO), Memberships, ViZi Reporting, and external integrations. Job Description The role demands strong ABAP development skills, mastery of Vistex-specific objects and BADIs, and an ability to design clean, modular, and performance-optimized solutions. Exposure to Vistex upgrade projects and S/4HANA migration is highly desirable, as the developer will play a critical role in ensuring smooth transition and high-quality deliverables. The developer must also have business acumen in rebates, chargebacks, and Billbacks to deliver solutions aligned with financial and commercial goals. Key Responsibilities Development & Design Develop, enhance, and support Vistex Data Objects (DO) for rebates, chargebacks, and memberships. Build and optimize ViZi Reporting for rebates, accruals, settlements, and GTN analysis. Design interfaces between SAP Vistex and external applications (IDocs, APIs, CPI/PO/PI, flat files). Apply OO ABAP methodologies to create clean, reusable, and scalable code. Follow Clean ABAP standards, ensuring robust and maintainable developments. Testing & Quality Implement ABAP Unit Tests (AUnits) for automated code validation. Conduct peer code reviews, refactoring, and performance optimization. Ensure data integrity, scalability, and compliance in all developments. Business Alignment Work with stakeholders to design solutions that support rebates, chargebacks, memberships, accruals, and settlements. Provide expertise in Gross-to-Net reporting and ensure accurate rebate/settlement postings. Act as a bridge between business teams and technical delivery. Required Skills & Technical Expertise Core ABAP Skills Strong command of OO ABAP, modularization (function modules, classes, methods), and reusable component design. Proficiency in enhancements (BADIs, user exits, implicit/explicit enhancements) and customizing ABAP for Vistex. Experience with ABAP Dictionary objects (tables, views, indexes, lock objects). Knowledge of performance optimization techniques (SQL trace, ST05, SAT, parallel processing, buffering, CDS/AMDP). Expertise in error handling, debugging, and exception management. Vistex-Specific Skills Deep experience in Vistex Data Objects (DO): rebates, chargebacks, memberships, incentives. Hands-on expertise in Vistex BADIs, user exits, and enhancement frameworks. Proficiency in ViZi Reporting (design, development, and optimization). Experience in settlement processes, accruals, and postings in Vistex. Knowledge of Vistex integration points with: SAP SD (pricing, billing, sales orders, condition contracts) SAP Finance (FI/CO) (accrual postings, settlement documents, GL integration) MM/Procurement (where rebate/chargeback impacts exist) Integration & Interfaces Strong knowledge of IDocs, RFCs, BAPIs, APIs, and middleware integration (CPI, PI/PO). Experience in file-based interfaces for vendor/customer rebate/chargeback processing. Testing & Quality Hands-on usage of AUnits for unit testing in ABAP. Experience with test-driven development (TDD) approach in ABAP (preferred). Knowledge of automated test frameworks within SAP ecosystem. Functional Knowledge Strong understanding of rebates, chargebacks, membership programs, incentives, and accruals. Deep knowledge of Gross-to-Net (GTN) reporting and financial impacts of rebate settlements. Familiarity with order-to-cash and procure-to-pay flows in SAP with Vistex touchpoints. Soft Skills Analytical thinker with strong problem-solving skills. Excellent communication with ability to engage both business and technical stakeholders. Ability to work independently and mentor junior developers. Preferred Qualifications Experience with Vistex Chargebacks, Billbacks/Paybacks, Distributor Incentives. Exposure to S/4HANA migration and Vistex upgrade projects. Bachelor's/Master's degree in Computer Science, Information Systems, or related field. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $96,200.00 - $144,560.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.