Job Description
Job Title: Ambulatory Analyst (Hybrid) Location: Aliso Viejo, CA Pay: 60/hr Overview: Provide general Epic Ambulatory application support. The role includes working on service desk tickets, optimization requests, project build, and other assigned duties. Key Responsibilities: Provide general support for Epic Ambulatory application including Service Desk tickets, optimization requests, report build, and project build efforts Coordinate and lead workflow design discussions, documentation, system build/configuration, and testing Assess and optimize system designs based on user needs; customize systems to meet business requirements Create and execute project plans, timelines, and resource allocation; monitor progress and conduct regular meetings Facilitate governance processes across stakeholders and IT teams, including request lifecycle management Coordinate with CCSF departments, DPH IT, and third-party vendors to support data movement frameworks Analyze data processing needs; evaluate and recommend software solutions Develop system design specifications; conduct feasibility studies and vendor evaluations Lead integration and functional testing; develop testing plans, test cases, and reports; identify and resolve defects Perform data validation, data manipulation, database analysis, normalization, and support relational database development Monitor system maintenance, troubleshoot issues, and support disaster recovery and network operations Conduct user training and develop training materials; maintain technical and project documentation Facilitate communication between stakeholders, vendors, and teams; provide status updates and escalate issues Create reports and statistics to meet user and program requirements Support software installation, system updates, configuration changes, and application development tasks Participate in meetings, integrated testing, and other support/maintenance responsibilities; perform additional duties as assigned Qualifications Required: Mastery of Epic Ambulatory application Current Epic Ambulatory certification Experience across all phases of clinical application implementation: discovery, validation, workflow/process design, build, testing (application and integrated), end-user training, go-live, optimization, maintenance, and upgrades Project management experience in complex, multi-stakeholder healthcare environments 5+ years of Epic EHR implementation experience Epic Ambulatory Certification and current CEE Experience with Epic Reporting Workbench Experience or certifications in Wisdom, Bones, Kaleidoscope, Healthy Planet, MyChart, EpicCare Link, and Compass Rose Strong communication experience for strategic and tactical deployments Experience with Epic integrated projects