Unified Communications/Telecom Operations Lead

Location Bronx, NY

ONSITE position

Description

Our healthcare client in the Bronx NY is looking for a Hands on Lead/Manager with their Unified Communications Telecommunications Group. This person will report directly to the Director of Telecommunications for the entire Hospital system. This group is a big team and they will be the support of the large end user environment of about 10,000 mobile devices and UC enterprise network.

Top Skills' Details

1) 5 to 8 years exp. in the telecommunications/UC world supporting Telecom, or IT related including a broad knowledge of various telecom/IT products, services, and technology. This person will have to have managed a team and hands on in the telecommunications, Carrier / MDM/UC side of the house Needs to be very well versed with in all aspects of UC and telecommunications operations. Working with support systems (ServiceNow). Working with Telco's, wireless companies, cabling, etc.

2) 5 to 8 years proven experience in Telecom Management in a enterprise environment. Must also still have some hands on around Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts. PBX and UC , including a broad knowledge of PBX systems like NEC, Cisco VOIP.

3) 5 to 8 years working with large enterprise environments Must have great customer service and a proven experience working with and managing vendors in this space. This manager will be responsible for a large team managing all Phone services and mobile devices for the entire hospital system

Responsibilities

• This person will manage a team of 15 or more techs as well as support all UC service requests in Central office the Service-Now ticketing system.
• Participate in the evaluation of products and the use of communications equipment (UC, MDM, cabling equipment.
• They will handle procurement, coordinates oversees telecom and network repairs and problem resolution by vendors and processes.
• They will also perform project and non project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems.
• They will also add information and adding new staff/information and systems performance.
• Will maintain inventory of telecommunications devices and prepare a list of supplies to be ordered.
• Maintain all emergency telecommunication documentation and perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts.
• Will manage Service now ticket queue for both PBX and mobile and UC devices and perform monthly audits to determine if we should select a more cost effective plan, or need to update our mobile catalog, and communicate concerns to managers.

Job Type & Location

This is a Contract to Hire position based out of Bronx, NY.

The pay range for this position is $55.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bronx,NY.

This position is anticipated to close on Mar 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.