Job Description
Title: Network Operations Center (NOC) Technician Pay Rate: $21.07/hr Location: Work from Home Schedule: Mon - Fri, 7:00AM - 5:00PM EST Note: This is a W2 contract role - C2C, 1099, & 3 rd party candidates WILL NOT be considered We are seeking a proactive and technically skilled NOC Technician to support the deployment, configuration, and maintenance of network infrastructure across retail locations. This role involves real-time collaboration with the Remote Operations Center (ROC) team and onsite Technicians to apply network changes, conduct upgrades, and ensure seamless technology rollouts. Key Responsibilities: Apply and validate network configurations (routers, switches) during store deployments Execute on-the-spot changes to network settings in coordination with ROC and field technicians Administer the technology deployment plan to support the rollout of new solutions, enhancements, or upgrades Perform hardware upgrades and replacements for network equipment, as needed Monitor store network performance and respond to incidents in real-time Troubleshoot connectivity issues and escalate complex problems to senior engineers, when necessary Collaborate with internal teams to maintain accurate documentation of systems, configurations, and troubleshooting procedures Key Qualifications: 2+ years of experience in a NOC, network support, or deployment role, with strong prior experience in a Network Operations Center (NOC) or similar technical support environment Basic understanding of networking protocols (TCP/IP, DNS, DHCP) and familiarity with network monitoring and ticketing tools Excellent communication skills and ability to work collaboratively with remote and on-site teams Hands-on experience with Mist by Juniper for switch and wireless network management preferred Strong troubleshooting and analytical skills preferred Experience with ticketing systems (e.g., ServiceNow, Jira) preferred A minimum of an Associate's Degree in Information Technology, Networking, or other related field .