ServiceNow Project Manager

Overview

The ServiceNow Project Manager is responsible for managing and delivering ServiceNow modernization initiatives across the organization. This role oversees the planning, execution, and delivery of ServiceNow implementation and enhancement projects, ensuring alignment with business objectives, timelines, budgets, and quality standards. The Project Manager works closely with business stakeholders, IT teams, and external vendors to drive successful adoption of ServiceNow solutions across the Oraganization.

Key Responsibilities Project Management

• Manage end-to-end ServiceNow projects, including planning, scheduling, execution, monitoring, and delivery

• Develop and maintain detailed project plans, timelines, budgets, risk logs, and status reports

• Coordinate resources across internal teams, ServiceNow developers, and external consultants

• Ensure projects meet defined scope, quality standards, and comply with policies and governance

• Identify, assess, and mitigate project risks and issues throughout the project lifecycle

Stakeholder Engagement

• Collaborate with business units, IT leadership, and vendors to gather requirements and define project scope

• Communicate project progress, milestones, risks, and issues to stakeholders and executive leadership

• Manage stakeholder expectations and facilitate decision-making to keep projects on track

ServiceNow Platform Oversight

• Provide project oversight for ServiceNow implementations and enhancements across modules such as:

  • ITSM

  • ITOM

  • HRSD

  • CRM

  • CMDB

  • PSDS

• Ensure ServiceNow consultants and vendors adhere to ServiceNow best practices, standards, and governance frameworks

• Partner with internal ServiceNow teams to support platform adoption and continuous improvement

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline

• Minimum of 8 years of relevant professional experience in technology or IT project environments

• At least 2 years of experience as a Project Manager

• Strong experience in project planning, scheduling, implementation, and evaluation

• Solid understanding of technical concepts related to enterprise platforms and systems

• Excellent verbal and written communication skills, with the ability to engage both technical and non-technical audiences

Preferred Qualifications

• Project Management Professional (PMP) certification

• Experience managing ServiceNow projects in large or complex organizations

• Familiarity with public-sector or regulated environments

Key Competencies

• Strategic thinking and strong problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong analytical, organizational, and documentation skills

• Proven ability to lead cross-functional teams and drive project success