Neotecra, Inc.

This position will manage and execute all aspects of the ServiceNow modernization technology projects in any one of the following specialties: planning, executing, and delivering ServiceNow implementation and enhancement projects within scope, timeline, and budget. This role ensures alignment with business objectives, manages stakeholder expectations, and drives successful adoption of ServiceNow solutions across the company. Qualified candidates should possess a Bachelor's Degree in a related discipline, eight years' experience in the appropriate specialties and a minimum of two years' experience as a project manager (PMP is desirable). Experience should include a sound understanding of technical issues and outstanding planning (experience in preparation of project plans a must), scheduling, implementation, and evaluation skills. Excellent ability to communicate verbally and in writing with the user community and the technical staff is essential. Project Management: Collaborate with teams on end-to-end ServiceNow projects, including planning, scheduling, resource allocation, and risk management. Develop and maintain project plans, timelines, and status reports in partnership with the ServiceNow team and ensure projects meet quality standards and comply with company's policies. Stakeholder Engagement: Collaborate with business units, IT teams, and external vendors to gather requirements and define project scope. Communicate project progress, risks, and issues to stakeholders and leadership. ServiceNow Expertise: Knowledge of the ServiceNow Platform and modules (PSDS, ITSM, ITOM, CRM, HRSD, CMDB) and ensure from the company's side that ServiceNow consultants adherence to ServiceNow best practices and governance standards. servicenow, project management, PMP, ITSM, Stakeholder Engagement

Job Overview We are seeking a highly skilled Oracle APEX Developer with strong expertise in PL/SQL, reporting tools, and modern application development to support the modernization of legacy systems. This role involves migrating applications built on Oracle Forms and Reports into scalable, high-performance Oracle APEX solutions. This is a hybrid role. Candidates must be local to NYC and available to travel onsite when required (at their own expense). Key Responsibilities Application Modernization: Migrate legacy Oracle Forms and Reports applications to modern APEX solutions while improving performance. APEX Development: Design and develop scalable, secure applications using Oracle APEX. Database Development: Develop and optimize complex PL/SQL procedures, triggers, packages, and views. Reporting and Analytics: Build dashboards and reports using Power BI and BI Publisher. Integration and Performance: Ensure smooth integration with Oracle databases and optimize performance. Version Control and Deployment: Use GitHub and CI/CD pipelines for version control and deployments. Collaboration: Work with stakeholders, business analysts, and technical teams. Documentation and Training: Provide technical documentation and knowledge transfer. Required Skills and Qualifications 5 years of experience in Oracle development (APEX PL/SQL) Strong experience with Oracle APEX 22.x or later (Dynamic Actions, REST APIs, Interactive Reports) Expertise in PL/SQL performance tuning Experience with Power BI and BI Publisher Hands-on migration experience from Oracle Forms/Reports Strong knowledge of Oracle Database (12c/19c) Experience with RESTful APIs, JSON/XML Knowledge of security best practices in APEX Experience with Git-based version control Strong problem-solving and communication skills Preferred Qualifications Experience with Oracle Forms 12c and Reports 12c Cloud experience (Oracle Cloud, AWS, or Azure) Knowledge of JavaScript, HTML, CSS Familiarity with Agile methodologies CI/CD pipeline experience Apex, RESTful APIs, Oracle Forms/Reports

Job Summary We are seeking an experienced and detail-oriented Telecom Expense Management (TEM) Analyst to support the Telecom Services and Expense Management Unit within IT Operations. The ideal candidate will be responsible for telecom financial management, invoice auditing, budget forecasting, vendor expense analysis, reporting, and process optimization. This role requires strong analytical capabilities, expertise in SQL and reporting tools, and the ability to manage large datasets to identify cost-saving opportunities and improve operational efficiency. Key Responsibilities Manage and optimize telecom expense management processes for IT operations. Analyze telecom invoices, wireless plans, and equipment purchases to ensure billing accuracy and identify overcharges. Develop and maintain budget tracking, forecasting, and variance reporting processes. Prepare financial reports, forecasts, expense analyses, and project status reports. Monitor telecom vendor expenses and compare contract funding against actual spend. Perform cost-benefit analysis (CBA) and ROI evaluations for telecom services and projects. Track planned vs. actual expenses and support annual budget planning activities. Investigate and resolve billing discrepancies, anomalies, and vendor-related issues. Create dashboards and reports using SQL, Tableau, Excel, and other reporting tools. Support process improvement initiatives to enhance operational and financial efficiency. Work cross-functionally with IT, Finance, Procurement, and vendors to ensure effective telecom service management. Required Qualifications Bachelor's degree in Finance, Accounting, Economics, Information Technology, or related field preferred. 10 years of experience in Telecom Expense Management, financial analysis, budgeting, forecasting, or telecom operations. Strong experience with: SQL Tableau or similar analytics/reporting tools Microsoft Excel and Office Suite Experience with invoice auditing and telecom billing analysis. Strong analytical, organizational, and problem-solving skills. Experience with: Budget development and forecasting Financial reporting and variance analysis Vendor and contract expense management Knowledge of: PeopleSoft Finance Modules ServiceNow Reporting Modules Excellent written and verbal communication skills. Ability to manage multiple priorities and meet tight deadlines. Preferred Skills Telecom industry experience IT financial management Cost optimization and spend analysis Data integrity and reporting accuracy Project financial tracking and reporting Key Competencies High-level analytical ability Attention to detail Financial acumen Process improvement mindset Strong communication and collaboration skills Ability to work independently in a fast-paced environment Financial Management, TEM

ROLE SUMMARY: - Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions. - Translate business requirements into scalable applications with robust reporting and governance. RESPONSIBILITIES: - Lead end to end CSM implementations from discovery through deployment and hyper care. - Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake. - Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting. - Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC). - Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System. - Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion. - Optimize performance and reliability; troubleshoot incidents/problems and perform root cause analysis. - Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing. - Produce documentation (design specs, runbooks) and deliver stakeholder training. REQUIRED QUALIFICATIONS: - ServiceNow certification: CIS CSM (Customer Service Management). - 4 6 years hands on ServiceNow admin/development; 2 full CSM implementations. - Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs. - Reporting and Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards. - Security and governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices. - Architecture and data: SaaS/multi tenant concepts; data modeling; CMDB relationships; familiarity with CSDM. - Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC. - Delivery excellence: ATF, versioning, release/change management, documentation. - Education: Bachelor's in CS/IS/Engineering or equivalent experience. - Professional skills: analytical problem solving, reliable follow through, deadline ownership, independent work, and cross team collaboration. PREFERRED / NICE TO HAVE: - Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM. - Integrations with ITSM, Field Service, CRM, or contact center platforms. - CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control. - Security/compliance awareness (e.g., SOC2, ISO 27001). - Jira/ADO for backlog management; Confluence for documentation. SUCCESS INDICATORS (6 12 MONTHS): - Production ready CSM implementation improving case resolution time and CSAT. - Role based dashboards and PA KPIs live for operations and leadership. - Established governance (coding standards, ACL model, CI/CD flow) with reduced platform incidents. Must be ServiceNow Certified Implementation Specialist Customer Service Management (CIS CSM) Customer Service Management (CSM)

Job Summary This role focuses on designing cloud architectures primarily for Oracle Cloud along with AWS, Azure, frameworks, governance models, and cloud standards for the organization. The ideal candidate will have extensive experience partnering with business stakeholders and technical teams to understand requirements and translate them into scalable, secure, multi/hybrid cloud architectures. This role may require guiding engineering teams or supplementing their skill sets. A strong foundation in on premises infrastructure is essential due to hybrid integrations and migration initiatives. The organization is also planning to expand Infrastructure as Code capabilities. Proficiency in OCI is mandatory. The architect will focus on developing architectures, standards, and governance models for the OCI platform. Experience across other cloud providers is a plus for multi cloud initiatives. Extensive experience with cloud servers and environments with configuration, patching, network and VLAN configuration, backups, system monitoring and alerts. Cloud Platforms, Oracle Cloud (OCI), AWS, Azure, Google Cloud Platform Database Technologies: Oracle RAC, ASM, Data Guard, Golden Gate, RMAN, Database licensing Product Architecture and roadmap, its assessment Linux or network administrator skills a plus Platforms: Exadata, ExaCC, ExaDB-D, Exascale, DBaaS, OEM Architecture: High Availability, Disaster Recovery, Multi-Cloud Architecture. Automation: Terraform, Ansible, API/CLI automation SRE and DevOps: Monitoring, Observability, SLAs/SLOs/SLIs Key Skills OCI: 6 9 years Azure / AWS / Google Cloud Platform: 1 2 years each (nice to have) Hybrid Infrastructure: 4 6 years Cloud Networking: 4 6 years Cloud DevOps / Automation: 4 6 years Cloud Security: 2 3 years Cloud FinOps: 1 2 years Architecture Documentation (Visio or Abacus): 2 3 years Deep expertise in cloud platforms, services, governance, frameworks, and best practices A current Oracle Cloud Infrastructure (OCI) certification (Architect Professional or Architect Associate) is strongly preferred. Oracle Cloud Infrastructure

Key Deliverables: Agency Security Programs: Support the evaluation and continuous improvement of security programs by assisting in performance reviews and identifying areas for enhancement Project Support: Assist in monitoring budgets, reporting and developing the video library including tracking footage for operational insight and incident documentations Project Tracking G Performance Metrics: Track and monitor all assigned projects and provide regular update to leadership. Stakeholder Coordination G Policy Review: Stakeholder engagement and coordinate to ensure that all security systems, protocols, and policies are reviewed and updated as needed Technology Research G Vendor Assessment: Assist in conducting research and evaluations of emerging security technologies and vendors, including AI surveillance and analytics tools. Presentation and Program support: Support the department on tracking/reporting on various tactical program (Drones, deployable camera development) as required. Budget Tracking G Reports: Monitor project budgets, track expenditures, and prepare financial reports to ensure alignment with funding allocations and cost controls. Requirements: Candidate shall possess the following qualifications/experience: A minimum of 1 3 years of professional work experience in a project coordination, project management role, with an emphasis on physical security or technical system deployment. Candidate shall possess a bachelor's degree in the following area of studies or similar subjects: Project management, Engineering, Computer Science, Information Science or Systems or other applicable technical discipline. General familiarity and understanding of project management principles. A general understanding of video management system, security cameras A general understanding of Basic IT communication and networking concept (protocols, encryption, virtual private networking, OS and computer resources allocation). General understanding of electrical principal in security/low voltage systems General understanding of engineering design cycle and SDLC Possess a valid US driver license. Prefer Lean Six Sigma project management, Writer, Infrastructure, IT