The Program Management Office (PMO) is seeking an experienced Project Manager HR Process Improvement consultant to support enterprise-wide HR and People initiatives. This role will assist the Senior Manager of Process Management in overseeing, managing, and executing multiple HR process improvement programs across Talent Acquisition, Organizational Design and Development, Performance Management, Compensation, Benefits, and HR Operations and Analytics.
The Project Manager will serve as a key driver of continuous improvement, leveraging Lean Six Sigma methodologies, process modeling, and data-driven analysis to optimize workflows, improve efficiency, and standardize HR processes across the organization. This role also supports the organization's business architecture and serves as part of the Center of Excellence for business analysis and process improvement.
Key ResponsibilitiesPerform cost-benefit analysis and PMO reporting for process improvement projects across multiple agencies
Lead process improvement initiatives focused on productivity, quality, safety, and operational efficiency
Conduct root-cause analysis, value stream mapping, and statistical analysis to identify improvement opportunities
Facilitate process re-engineering workshops with internal stakeholders and subject matter experts (SMEs)
Develop, review, and maintain business process models, organizational charts, and workflow documentation
Build and maintain process maps, project plans, data collection plans, and analysis reports
Create, update, and audit Standard Operating Procedures (SOPs) and standardized work documentation
Establish benchmarks, KPIs, and performance metrics to track program progress and outcomes
Identify synergies, gaps, and opportunities for process standardization and optimization
Support business architecture initiatives, including defining HR capabilities, processes, controls, and KPIs
Lead and support Kaizen events, continuous improvement initiatives, and cross-functional improvement teams
Certified Lean Six Sigma Green Belt from an accredited institution (Black Belt preferred)
Minimum 7 years of experience in Business Process Modeling and Management
Advanced proficiency in MS Visio for process mapping (required)
Strong experience conducting root-cause analysis and value stream mapping
Proven ability to lead and deliver strategic and local process improvement projects
Strong project management, coordination, and multi-tasking skills
Excellent verbal, written, presentation, and stakeholder communication skills
Strong analytical, problem-solving, and decision-making abilities
Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
Microsoft Office (Word, Excel, PowerPoint, Visio, Access)
Microsoft SharePoint (2010 or higher)
Microsoft Project (2010 or higher)
BPMN-based process modeling standards
Experience creating SOPs and standardized documentation
Working knowledge of PeopleSoft HCM and Oracle HCM
Experience with cloud migrations (preferred)
General knowledge of public mass transit assets and operations
Expert knowledge of Lean methodologies, including waste elimination, 5S, flow, error proofing, and Total Productive Maintenance
Experience leading Kaizen or Continuous Improvement events
Strong leadership and team facilitation skills
Ability to interact effectively with stakeholders at all organizational levels and external agencies
Ability to prepare concise, insightful reports in a timely manner
Strong organizational and planning skills with high attention to detail
Comfortable operating in a high-pressure, fast-paced environment