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Job Title: Service Delivery Manager (SDM)
Job Category: Information Technology
Industry: Computer Software
Job Location: Remote
Zip Code: Remote
Top 3/5 Skills: Service Delivery Management, ITIL, Client Relationship Management, ServiceNow, ITSM Platform
Min & Max Pay Rate (Ex: $70.00 /hr. - $74.00/hr.)
Position Summary:
The role of the Service Delivery Manager (SDM) is largely client-facing and is responsible for overseeing the overall delivery of services to Clients. One of the key responsibilities of a SDM is to make sure that Rimini Street provides consistent, high-quality delivery of service to the Client in an effective and cost-efficient manner. The SDM focuses on maintaining service level agreements and managing Client profitability and utilization management within an ITIL-aligned organization. A successful SDM will ensure the delivery of a mix of Support, Manage, Consult and potentially additional components of our portfolio of services as required by the Client.
The SDM is also expected to identify Client issues and needs by maintaining an excellent relationship with Client stakeholders. The SDM role is best suited for skilled, experienced individuals who possess superb communications and interpersonal skills .
Additional Duties and Responsibilities:
The successful candidate may be called upon from time to time to contribute to other company-wide initiatives.
Represent Service Delivery capabilities to prospective and current customers with on-site visits and meetings.
Travel to customer sites, conferences, and other related events, as required.