Job Title: Digital Technology Architect and ServiceNow Developer
Location: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA
Pay: $120K- $130K depending on experience
YOUR IMPACT
- Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
- Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
- Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies.
- Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
- Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
- Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
- Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
- Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
- Ensure platform performance, data quality, and compliance with security standards.
- Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI.
- Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards.
- Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
- Function as an agent for change in the process optimization and strategic planning for technology and business innovation.
MINIMUM QUALIFICATIONS
- Five (5) or more years of ServiceNow development or implementation experience.
- ITIL, COBIT, financial planning, budgeting, business acumen.
- Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking.
STANDOUT QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology or related field.
- 7 years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi.
- Proven experience leading ServiceNow Implementations and custom development.
- Knowledge of ITIL, DevOps, and Agile Methodologies.
- Experience in AI/ML driven automation and self-service solutions.