Technology Architect

This position is hybrid, remote and in-person at the Oakland General Office (OGO) based on business needs.

• 's Information Technology (IT) organization is a unified organization comprised of various departments which collaborate effectively to deliver high-quality technology solutions.
• The Digital Workplace Team, part of the Infrastructure & Cloud Services organization, delivers the technologies and support that power a best-in-class Digital Employee Experience-enhancing joy at work through reliable devices, seamless collaboration tools, and responsive services that drive productivity.

• The Digital Workplace Team is seeking a visionary Principal Technology Architect to lead the future-state architecture for the Coworker User-Technologies domain.
• This role partners with Enterprise Architecture on strategic direction and sets the tactical roadmaps for Digital Workplace, aligning with industry trends, business needs, and 's enterprise goals.
• The Technology Architect is instrumental in shaping the Coworker digital experience through modern, secure, and scalable technology solutions.
• This role translates the Digital Workplace vision into actionable solutions by aligning processes, IT funding guidelines, program portfolios, and IT infrastructure to drive business maturity and prioritize strategic investments.
• The desired candidate is a strategic thinker, strong collaborator, and advocate for digital employee experience - someone who can operate independently while influencing cross-functional outcomes.

• Define and align Digital Workplace technology strategies with enterprise goals and key stakeholders, enabling a multi-year roadmap of scalable solutions.
• Develop and maintain architectural artifacts, including current/future state models, standards, and reference architectures.
• Collaborate on Digital Workplace portfolio planning and budgeting to ensure alignment with strategic roadmaps and business priorities within the annual Business Plan Development process.
• Create and maintain Technology Standards and ensure Governance compliance.
• Monitor industry trends and bring innovative ideas to improve the digital employee experience. Stay current on emerging technologies (e.g., AI, cloud, mobile, virtualization, endpoint monitoring).
• Partner with Enterprise Architects and Solutions Engineers to guide solution design from concept through implementation.
• Support project delivery by reviewing designs and providing technical leadership to business and IT teams.
• Lead change initiatives for Digital Workplace technologies, from business case to execution.
• Solve complex challenges across the Digital Workplace stack, ensuring productivity, reliability, and security.
• Understand business problems and proactively identify technology solutions through collaboration with peer architects, subject matter experts, business partners, and/or vendors.
• Provide expert consulting on the full Digital Workplace stack, including architecture, usage, and optimization.
• Collaborate with Digital Workplace teams on roadmap plans to incorporate customer feedback and pain points to shape future-state solutions while managing conflicts and dependencies.
• Present strategies and solutions effectively to senior leadership and cross-functional stakeholders.
• Actively contribute to architectural governance processes such as Communities of Practice and Architecture Review Boards.
• Produce clear documentation and communicate complex ideas to both technical and non-technical audiences.
• Manage Microsoft Enterprise Agreement contracts and associated services, ensuring alignment with business needs.
• Offer strategic direction and mentorship to technical teams within the Digital Workplace organization.

• Minimum: BA/BS in Computer Science, Business, Engineering or equivalent work experience. Experience in Information Technology architecture, 10 years.
• Desired:
  • Strategy & Architecture: Understands how Digital Workplace technologies align with business goals; balances long-term vision with short-term needs.
  • Translates business needs into scalable, secure, user-centric architectures.
  • Experienced in Digital Workplace portfolio planning (5-10-year cycles).
  • Designs integrated solutions across identity, security, collaboration, and support ecosystems.
  • Understands dependencies between networking, security, cloud infrastructure, and end-user experience.
  • Leads technical governance, standards development, and vendor evaluations.
  • Measures success and communicates value through quantifiable outcomes.
• Technical Expertise:
  • Mastery of Microsoft 365, Citrix, Azure Virtual Desktop, Intune, SCCM, endpoint monitoring, application packaging, device lifecycle, zero-touch deployment, Windows, macOS, and iOS.
  • Leverages Power Platform, scripting, and AI to automate onboarding, support, and provisioning.
  • Applies Lean/Agile principles and automation to solve complex problems and reduce manual processes.
  • Stays current with trends like Copilot, Zero Trust, and AI-driven IT support.
• Coworker Experience & Empathy:
  • Advocates for employee experience and IT satisfaction (CSAT), using telemetry and feedback to guide design.
  • Designs with empathy, accessibility, usability, and hybrid work in mind.
  • Partners with change managers to drive adoption through analytics and support metrics.
  • Collaborates with Tier-1 and Tier-3 teams to create support content and promote digital adoption.
• Communication & Leadership:
  • Communicates clearly with both technical and non-technical stakeholders.
  • Demonstrates strong leadership, communication, and influencing skills.
  • Takes ownership, drives results, and overcomes challenges independently.
  • Exercises sound judgment, shares candid feedback, and thrives in ambiguity.
  • Manages multiple priorities and maintains strong documentation and administrative discipline.
• Education & Experience: Master's degree in business administration/engineering or equivalent experience. Relevant experience in the utility industry.