ICONMA, LLC

Job Description Job Description Our client, a Biotech company, is looking for a Senior Systems Support Engineer for their Pleasanton, CA location. Responsibilities: The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for client instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development: Participates in ongoing training with senior team members and subject matter experts to master client instrumentation, eventually guiding other team members. Safety & Compliance: Strictly complies with all client safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification. Senior Systems Support Engineer A Senior Systems Support Engineer provides service on client instruments and networked systems used for Research, Development. This role is responsible for the installation/deinstallation, qualification, preventative maintenance, and repair of client instruments and software, with a strong emphasis on the networking infrastructure that supports these systems - including IP address mapping, Fortigate firewall configuration, and network troubleshooting. Under guidance from senior team members, the Senior Systems Support Engineer troubleshoots instrument hardware-software problems and network connectivity issues by using service software, reviewing system-generated problem reports/error codes, and performing root cause analyses. Being a team player is essential, as this position interfaces daily with coworkers, internal stakeholders, and various interdisciplinary functional areas within the organization. The Senior Systems Support Engineer must be committed to customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Instrument Systems Support: Perform preventative maintenance (PM;s) Perform installation/operational qualifications (IOQs) Troubleshoot, replace parts, and perform repairs on instruments Install/deinstall/relocate instruments and computer control units Install or upgrade system and application software Networking Support (Core Focus Area) Establish, maintain and troubleshoot network connections for remote access to internally and externally placed instruments Map and manage IP addresses for networked lab instruments and systems Configure, maintain, and troubleshoot Fortigate firewall devices to ensure secure and reliable connectivity for client systems Diagnose and resolve network connectivity issues (e.g., VLANs, switches, routing, DNS/DHCP) affecting instrument and system performance Provide IT hardware and networking support for RD and training labs Work closely with Systems and/or Software Development subject matter experts (SMEs) to learn client instrumentation, software, and networking functionality, including advanced troubleshooting knowledge Documentation Coordination Document all service and support activities accurately and in a timely manner in the electronic equipment management database and/or other applicable software tools according to approved procedures Coordinate and triage onsite and/or remote network service requests using ServiceNow and communicate status updates to the service requestor Build effective customer/stakeholder relationships through solution-oriented communication and service, providing on-site or remote support as needed Attend and contribute updates during team huddles and other meetings, escalating issues as needed Provide IT support for in-house lab-based instruments and the secure data repository as needed Training Requirements Train with team members and Development colleagues to acquire client instrument service, networking, and troubleshooting skills, with self-initiative to pursue additional training Under guidance from senior team members, learn to solve a variety of instrument, software, and networking problems of diverse scope and complexity by reviewing service documentation and consulting with SMEs Interface with high-level technical support from other functional areas, e.g., Global Customer Support (GCS), Systems Development engineers) to obtain expertise for difficult or recurring issues Learn how to execute qualification documents (IQ/OQ) Once skill/knowledge is acquired, provide training or guidance to other team members on networking, instrument service, or other internal processes Safety Compliance Comply with client safety policies, practices, and procedures at all times Requirements: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Required: Associate;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology (Networking focus), or a related field, or equivalent combination of education and work experience Bachelor;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology, or a related field 5+ years of experience servicing medical/lab equipment and/or supporting networked systems in an RD, hospital, or clinical laboratory setting, including hands-on experience with networking fundamentals (IP addressing/subnetting, VLANs, switches, routers, and firewalls) Direct experience configuring and troubleshooting Fortigate (or similar) firewall/network security appliances 4+ years of experience working in an IVD GMP/ISO regulated environment servicing medical devices and supporting IT/networking infrastructure within RD, hospital, or clinical laboratory settings. Industry networking certification (e.g., CompTIA Network+, Fortinet NSE, or Cisco CCNA) Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN, firewall rules) with the ability to apply this knowledge to troubleshoot instrument connectivity issues Awareness of FDA and ISO regulations related to instrument support and qualification Meticulous attention to detail to accurately document all activities and ensure quality support both internally and at external sites Strong organizational, multi-tasking, and time management skills Demonstrated ability to learn new skills, software, and networking tools rapidly Ability to be flexible with changing work priorities and follow procedures/manager instructions with a cooperative attitude Strong work ethic and communication skills Comfortable working both independently and collaboratively with IT/network teams and instrument SMEs Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities

Job Description Job Description Our client, a Financial company, is looking for a Systems Engineer for their Riverwoods, IL location. Responsibilities: Backup and Storage Infrastructure Engineer Seeking a seasoned Storage and Backup Infrastructure engineer to manage, maintain and optimize our enterprise-level storage systems. The ideal candidate will have extensive experience with block, file, object and backup storage technologies and will be responsible for the full lifecycle of our storage and backup infrastructure from design and implementation to day-to-day operations and strategic capacity planning. Data Protection & Security: Ensure data integrity and security by managing backup, recovery, replication, and disaster recovery processes. Implement and enforce ransomware protection and security best practices across all backup systems. System Management & Maintenance: Administer and manage multi-vendor storage environments, including SAN, NAS, and cloud-based object storage. Perform routine maintenance, firmware updates, and system health checks to ensure high availability and performance. Collaborate with other engineering and IT teams to design, architect, and implement scalable, resilient, and cost-effective storage solutions that meet the organization's evolving needs. Performance Tuning & Optimization: Proactively monitor storage performance, identify bottlenecks, and implement solutions to optimize system efficiency and throughput. Troubleshooting & Problem Resolution: Act as a subject matter expert (SME) for storage-related incidents. Troubleshoot complex issues, perform root cause analysis, and implement corrective actions. Automation: Develop and implement Ansible automation scripts and tools to streamline routine tasks and improve operational efficiency. Documentation: Create and maintain comprehensive documentation for all backup and storage systems, procedures, and best practices. Mentorship: Provide guidance and technical leadership to junior engineers on the team. Agile: Participate in Agile product meetings, deployments and related tasks Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. 4+ years of hands-on experience as a Storage Engineer in an enterprise environment. Extensive experience with enterprise data protection solutions (NetBackup or Commvault), disaster recovery and multi-site replication. Deep expertise in a variety of storage and storage virtualization technologies, including at least two major vendors (e.g., IBM, NetApp, Dell EMC, Pure Storage). Solid understanding of storage protocols such as Fibre Channel, iSCSI, NFS, and SMB. Proficiency in scripting languages (e.g., Ansible, Bash) for automation. Strong analytical and problem-solving skills with a proven ability to diagnose and resolve complex technical issues. Excellent written and verbal communication skills. Experience with AWS cloud storage services Familiarity with containerization and orchestration technologies (e.g., Kubernetes, Docker) and their storage requirements. Relevant professional certifications (e.g., NetApp Certified Implementation Engineer, Dell EMC Certified Professional, AWS Cloud Practitioner). Experience working in a DevOps or Agile environment Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities

Job Description Job Description Our Client, a Biotech company, is looking for a Senior Systems Engineer for their Tucson, AZ location. Responsibilities: TMV, Test Method Development, DoE, data analysis (python coding capability) Digital outputs of a sensor and analyze the data Test bed development Troubleshooting skills Developing comprehensive testing plans. Executing hands-on testing protocols. Authoring detailed technical reports. Managing the defect lifecycle (collection, documentation, and summarization for our development partner). Requirements: Has expertise in translating industry standards, government regulations, and high-level stakeholder mandates into clear, testable engineering requirements. Has experience and ability to read, interpret, and trace legal, safety, and industry regulations (e.g., ISO, IEC, FDA, EU standards) without losing intent. Has experience in extracting functional, performance, interface, and constraint requirements from dense regulatory text and ambiguous stakeholder inputs. Has experience breaking down high-level "shall" statements or compliance mandates into lower-level requirements for hardware, software, and system. Has experience establishing bi-directional traceability (e.g., using tools like RETINA, DOORS, or Jira) linking source regulations system requirements design specifications verification tests Education & experience: Degree: Bachelor's degree in engineering (Electrical, Chemical, Biomedical, or Software preferred) Years of Experience: 8 yrs Experience in a FDA or FAA regulated environment is a strong plus; Medical device industry is ideal Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities

Job Description Job Description Our Client, an IT Services and Consultant company, is looking for a Java Full Stack Angular Developer for their Alpharetta, GA location. Responsibilities: As a Java Full Stack Angular Developer, you will be responsible for designing, developing, and maintaining web applications using Java and Angular. This role requires close collaboration with cross-functional teams to deliver robust software solutions that meet business needs. Requirements: Angular 10+ Java 8 Spring MVC, Spring Rest SOAP SQL Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities

Job Description Job Description Our Client, a Medical Research company, is looking for a Phlebotomist III - Floater for their Bristol TN location. Responsibilities: The Phlebotomist III represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The Phlebotomist III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The Phlebotomist III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Requirements: High school diploma or equivalent. Medical assistant or paramedic training preferred. Phlebotomy certification preferred 3-5 years of phlebotomy experience needed. Minimum 3 years in a PSC/IOP environment preferred Customer service in a retail or service environment preferred. Keyboard/data entry experience a must. State of Credentials Licenses Required: Graduated Phlebotomist certification Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities

Job Description Job Description Our Client, a Business Maunufacturing and Supply company, is looking for an Optical Computer Vision Engineer for their Painted Post, NY location. Responsibilities: Work with a variety of cross functional groups (Development, Quality, IT, Purchasing, Operations) to define, develop and implement optical and computer vision-based measurement and instrumentation systems. Transfer technology from early-stage development to a product suitable for use in manufacturing. Leverage external suppliers for key technologies or core competencies such as system integration. Define Scopes of Work, competitively quote when appropriate, issue Purchase Orders, track supplier work and approve invoices. Design experiments and analyze data to identify and implement improvements to measurement systems or production processes. Create/update documentation for release to production including Machine Specifications, operating procedures and drawing packages. Train engineering, maintenance and operations people how to use and maintain measurement systems. Provide remote and onsite troubleshooting using data and performance analysis of the installed systems. Requirements: BS or MS in Optics, Physics, Electrical Engineering, or Computer Engineering, with 3+ years of hands-on experience with machine vision and metrology equipment; or PhD in one of these fields. Training or hands-on experience with vision systems is required. Optical measurements system development (optics, lighting, cameras, image acquisition, image analysis, laser, 3D measurement) Fundamental knowledge of physical optics (principles of optics) Knowledge of image processing algorithms (blob analysis, edge finding, morphology, feature extraction, classification, metrology) Microsoft Visual Studio programming (C# and Python strongly preferred) Systems Engineering and integration Digital Signal Processing Experience with electrical/optical/mechanical installations, including system checkout and troubleshooting Strong communication and presentation skills (MS Office programs) Data retrieval, plotting and analysis (primarily using Microsoft Excel) Preferred Qualifications: Experience with image processing development packages such as Halcon, Matrox Inspector, NI Vision, Cognex, Keyence, or Matlab image processing toolbox Control systems (PLCs) Experienced with design of experiments, statistical analysis and process improvement Experience with Metrology, Inspection and Product Quality in support of manufacturing Motion Control - ability to integrate motion on imaging platforms Familiar with high-performance computing systems Experience with 3D transformations and processing of topography data (height maps, point clouds, and surface meshes). Ability to develop software to align and register multiple 3D surface datasets, quantify alignment error, perform surface comparison, and support automated 3D metrology and inspection. Familiar with machine learning and deep learning theory. Designed and deployed machine learning and deep learning models. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities