Futran Solutions

Job Description Position: Senior Manager, Change Management Location: Miami, FL (Hybrid) Focus: Digital & Ecommerce Technology Transformation Role Overview: The organization is bringing its Ecommerce and Digital Mobile App departments together under one unified Product Development Life Cycle (PDLC). This position will lead the people/adoption side of the transformation and drive hands-on adoption of new operating models, delivery practices, tooling and roles. The role will also serve as the change lead for AI-enabled software delivery. Key Responsibilities: Lead organizational change for unified PDLC across Ecommerce and Mobile App engineering. Design and mature a unified technology delivery operating model. Conduct current-state, stakeholder-impact and readiness assessments. Develop change plans using Prosci/ADKAR, Kotter or equivalent. Build communication, training, sponsor and change-champion strategies. Develop a maturity scorecard measuring adoption and delivery health. Lead adoption of AI-assisted coding, AI-powered QA/testing and AI-assisted requirements/design tools. Partner with Engineering, Security and AI Governance teams on responsible AI adoption. Develop role-specific AI training, playbooks and champion networks. Manage organizational impacts including role redesign, skill gaps and employee concerns. Present change strategy and progress to senior executives. Required Qualifications: 8+ years of progressive Organizational Change Management experience. 3+ years in technology, digital or software engineering transformations. Hands-on change management experience. Experience with Prosci/ADKAR, Kotter, LaMarsh or similar methodology. PDLC/SDLC transformation experience. Strong Agile/Scrum/SAFe, CI/CD, DevOps and release-management knowledge. Direct AI enablement/adoption experience. Ability to influence senior technology/business leaders without formal authority. Excellent executive-level communication skills. Bachelor's degree or equivalent practical experience. Preferred: Prosci/CCMP/ACMP certification CSM or SAFe certification Master's degree Change Management Center of Excellence experience AI governance/responsible AI experience Jira/Jira Align, Azure DevOps, Confluence or ServiceNow experience