Encore Technologies

Job Description Position Summary The Enterprise Networking Solutions Architect (SA) is a key pre-sales technical expert responsible for designing and positioning enterprise network solutions in collaboration with account managers. This role focuses on enterprise switching, wireless, and routing technologies and requires deep technical knowledge across vendor platforms including Cisco, Aruba, Juniper, Arista, and Fortinet. The SA leads technical discovery, architecture development, and solution justification efforts that align customer business needs with advanced networking solutions and services. Responsibilities: • Partner with Account Managers to understand client requirements and recommend high-impact wired and wireless network solutions. • Conduct technical discovery sessions and evaluate existing customer infrastructure to identify gaps, opportunities, and modernization strategies. • Design enterprise network architectures including core/edge switching, campus and data center fabrics, SD-WAN, WiFi, and network segmentation. • Develop pre-sales deliverables such as High-Level Designs (HLDs), Bill of Materials (BOMs), Statements of Work (SOWs), and executive presentations. • Deliver solution demos, product briefings, and whiteboarding sessions to articulate solution value and design rationale. • Maintain strong relationships with technical decision-makers at client sites, as well as vendor engineering and product teams. • Track industry trends and vendor advancements to provide strategic guidance internally and externally. • Support post-sale transition by collaborating with implementation teams to ensure alignment between proposed and delivered solutions. Other duties as assigned. Qualifications: • Bachelor's degree and/or military experience • 5+ years of experience as an Enterprise Architect or in a similar role, preferably within a VAR. • 2+ years of experience developing proposals and statements of work. • Expertise in enterprise LAN/WAN/WLAN technologies, including Layer 2/3 routing and switching, wireless controller architectures, and network access control • Familiarity with solutions and platforms from: o Cisco (Catalyst, Nexus, Meraki, DNAC, SDA, SD-WAN) o Aruba (CX Switching, Mobility Controllers, ClearPass) o Juniper (EX/QFX switches, Mist AI) o Arista (CloudVision, EOS) o Fortinet (FortiSwitch, FortiAP, FortiManager/FortiAnalyzer integrations) • Design, planning, and deployment of solutions for large enterprise customers • Proven success and experience selling technology solutions and services to enterprise or global customers. • Problem solving, diagnostic and analytical skills required. • Exceptional customer-facing skills. • Able to work independently, handle multiple priorities, and work in a fast-paced environment. Preferred Certifications: • CCNP Enterprise / CCIE • Aruba Certified Network Professional (ACNP) • Juniper Networks Certified Specialist (JNCIS-ENT) • Arista Cloud Engineer (ACE) • Fortinet NSE 4 or higher Physical Requirements: • Prolonged periods sitting at a desk and working on computer. • Occasional walking between facilities. • Occasional lifting, pushing, pulling up to 15 lbs. • Hybrid Position - 50% travel

Job Description Description Onsite $18 / hr during training (generally 2 weeks), $19 / hr after training, eligible for a 90-day $325 retention bonus, a $325 monthly metric based bonus, 2 weeks PTO, benefits, 401k Match Description: Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute. Responsibilities: Provide best in class customer experience to our customers Document all customer contacts into various ITSM tools Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups Collaborate with service desk co-workers through inclusion Be present and participate in ongoing training for service operations Work on projects and/task assigned by leadership Skills/Experience: Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred Prior experience in a customer service role Strong Verbal and written communication skills Strong interpersonal skills and telephone etiquette Problem solving skills Experienced and capable of dealing with fast pace and high stress work environment Experienced and capable of adjusting to changing processes, procedures, and workday Must be able to handle up to 45 customer calls a day on various configuration items, and complexity Experience and proficient in all Microsoft's currently supported O/S Experienced and proficient in messaging systems, Microsoft Outlook and Gmail Willingness to work flexible and changing hours including evening, weekend, and holiday hours Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.