Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As the regional technical point of contact this position is cross-trained in many areas to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field support needs including-desktops, printers, scanners, handheld devices, monitors, laptops, tablets, IOS devices and other related desktop hardware and software issues. This position works very closely with regional coordinators ensuring projects and daily tasks are properly staffed with the appropriate technical resources and ensuring technical tasks are accomplished per schedules, per customer requirements and SLA's while reviewing status updates and technical escalations for the regional team. Participation in a non-prime 24 x 7 on-call rotation in response to reported field support incidents is required. Primary Responsibilities: Process new Service Requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation and fulfillment Research and work with a Value Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software Gather requirements and coordinate complex and large scale installation, move, add, changes (IMAC) within established service level agreements Conduct in-depth research, complex technical analysis and recommendations for non-standard hardware requests or incidents in consideration of technical systems capability, short and long term support implications, feasibility and ownership requirements Demonstrate and promotes good stewardship of company resources through following proper asset management procedures Prioritize conflicting day-to-day technical workloads and special requests while enforcing Service Level Agreements (SLA) to expected standards Assign work direction and expectation to technical staff within the region Serves as key regional technical contact for site contacts and Information Technology (IT) management for special requests, identifying issues and addressing their impact, and proactively recommending solutions Provide, mentoring, training and work guidance for technical issues to less experienced team members Monitor training needs of regional team, communicate when training is available and updated manager Provide technical guidance and oversight of PC Refresh team Participate in non-prime 24x7 on-call rotation Organize installations, staffing and physical moves, maintaining and troubleshooting various computer equipment, including Desktop PCs, laptops, Integrated Wireless WAN laptops, tablets, mobile devices, printers, and scanners, monitors, IOS devices, etc. Skilled and experienced troubleshooter with ability to determine root cause of complex and problematic issues very quickly and with high resolution certainty Assess, evaluate and recommend technical solutions for computer hardware, software, network connectivity and basic telecom issues for short term and long term resolutions Follow and communicate established policies and procedures; create documentation or notify manager if documentation is outdated, incorrect or needs improvement Able to perform minimum hardware repairs as required Proficient at maintaining Avaya equipment hardware such as removing/replacing phone components, headset issues and verification of network wiring Maintain, configure and support Avaya equipment software Perform local phone services by resolving issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management Configure and support Vocera and wireless phone systems without supervision Performs moves, adds and changes at system-wide locations including installation of analog, digital and IP phones and headsets Install preconfigured network gear such as switches, firewalls and terminal servers, asset tagging of UPS and ATS equipment Provide on-site after-hour power outage coverage Replace and/or install failed network equipment Perform low level access function to switches and term servers Conduct cross connections and switch documentation in data closets Maintain data closet best practices, troubleshoot or escalate issues within IT department Organize, plan staffing and train employees on medium to large project teams Primary point of contact for regional Business Analyst IT/Coordinator for providing technical resources for projects and ensuring technical staff timely complete required work Coordinate complex implementation activities working with the regional Business Analyst IT/Coordinator, customers and other IT groups to produce desired business solutions while following standard project management methodologies Participate in and lead as needed, project meetings, assist in virtual walk-throughs and communicate with regional team members and other IT groups Communicate technical updates, issues, open issues, etc. to key stakeholders Maintain ServiceNow ticket service level agreement (SLA) and document customer communications and work completed within SN tickets Proactively identify opportunities for incident resolution, service improvements and internal efficiencies following ITIL best practices Document processes and procedures for common Services Requests and Incidents, thereby enabling less experienced personnel to become familiar with proven methods of resolution Participate and lead when needed task groups to define, develop, document, communicate and implement technical process improvements and initiatives Create, distribute and train on clear and concise technical process documentation for team members, end-users and support groups Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma 3+ years of experience providing technical support, desktop support, or IT helpdesk assistance 3+ years of experience troubleshooting hardware, desktop operating systems (e.g., Windows, macOS), and standard business software 3+ years of experience using IT incident tracking or ticketing tools (e.g., ServiceNow, Remedy) 3+ Years of experience with operating systems, infrastructure, telecom and network support required Must be 18 years of age Preferred Qualifications: Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related technical field Relevant industry certifications (e.g., CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator) Experience supporting software applications or IT infrastructure within a healthcare or corporate enterprise environment Basic understanding of networking principles, Active Directory, and remote support tools Strong customer service orientation with clear written and verbal communication skills Demonstrated ability to follow standard operating procedures and resolve technical issues in an enterprise environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. . click apply for full job details
10/26/2026
Full time
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As the regional technical point of contact this position is cross-trained in many areas to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field support needs including-desktops, printers, scanners, handheld devices, monitors, laptops, tablets, IOS devices and other related desktop hardware and software issues. This position works very closely with regional coordinators ensuring projects and daily tasks are properly staffed with the appropriate technical resources and ensuring technical tasks are accomplished per schedules, per customer requirements and SLA's while reviewing status updates and technical escalations for the regional team. Participation in a non-prime 24 x 7 on-call rotation in response to reported field support incidents is required. Primary Responsibilities: Process new Service Requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation and fulfillment Research and work with a Value Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software Gather requirements and coordinate complex and large scale installation, move, add, changes (IMAC) within established service level agreements Conduct in-depth research, complex technical analysis and recommendations for non-standard hardware requests or incidents in consideration of technical systems capability, short and long term support implications, feasibility and ownership requirements Demonstrate and promotes good stewardship of company resources through following proper asset management procedures Prioritize conflicting day-to-day technical workloads and special requests while enforcing Service Level Agreements (SLA) to expected standards Assign work direction and expectation to technical staff within the region Serves as key regional technical contact for site contacts and Information Technology (IT) management for special requests, identifying issues and addressing their impact, and proactively recommending solutions Provide, mentoring, training and work guidance for technical issues to less experienced team members Monitor training needs of regional team, communicate when training is available and updated manager Provide technical guidance and oversight of PC Refresh team Participate in non-prime 24x7 on-call rotation Organize installations, staffing and physical moves, maintaining and troubleshooting various computer equipment, including Desktop PCs, laptops, Integrated Wireless WAN laptops, tablets, mobile devices, printers, and scanners, monitors, IOS devices, etc. Skilled and experienced troubleshooter with ability to determine root cause of complex and problematic issues very quickly and with high resolution certainty Assess, evaluate and recommend technical solutions for computer hardware, software, network connectivity and basic telecom issues for short term and long term resolutions Follow and communicate established policies and procedures; create documentation or notify manager if documentation is outdated, incorrect or needs improvement Able to perform minimum hardware repairs as required Proficient at maintaining Avaya equipment hardware such as removing/replacing phone components, headset issues and verification of network wiring Maintain, configure and support Avaya equipment software Perform local phone services by resolving issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management Configure and support Vocera and wireless phone systems without supervision Performs moves, adds and changes at system-wide locations including installation of analog, digital and IP phones and headsets Install preconfigured network gear such as switches, firewalls and terminal servers, asset tagging of UPS and ATS equipment Provide on-site after-hour power outage coverage Replace and/or install failed network equipment Perform low level access function to switches and term servers Conduct cross connections and switch documentation in data closets Maintain data closet best practices, troubleshoot or escalate issues within IT department Organize, plan staffing and train employees on medium to large project teams Primary point of contact for regional Business Analyst IT/Coordinator for providing technical resources for projects and ensuring technical staff timely complete required work Coordinate complex implementation activities working with the regional Business Analyst IT/Coordinator, customers and other IT groups to produce desired business solutions while following standard project management methodologies Participate in and lead as needed, project meetings, assist in virtual walk-throughs and communicate with regional team members and other IT groups Communicate technical updates, issues, open issues, etc. to key stakeholders Maintain ServiceNow ticket service level agreement (SLA) and document customer communications and work completed within SN tickets Proactively identify opportunities for incident resolution, service improvements and internal efficiencies following ITIL best practices Document processes and procedures for common Services Requests and Incidents, thereby enabling less experienced personnel to become familiar with proven methods of resolution Participate and lead when needed task groups to define, develop, document, communicate and implement technical process improvements and initiatives Create, distribute and train on clear and concise technical process documentation for team members, end-users and support groups Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma 3+ years of experience providing technical support, desktop support, or IT helpdesk assistance 3+ years of experience troubleshooting hardware, desktop operating systems (e.g., Windows, macOS), and standard business software 3+ years of experience using IT incident tracking or ticketing tools (e.g., ServiceNow, Remedy) 3+ Years of experience with operating systems, infrastructure, telecom and network support required Must be 18 years of age Preferred Qualifications: Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related technical field Relevant industry certifications (e.g., CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator) Experience supporting software applications or IT infrastructure within a healthcare or corporate enterprise environment Basic understanding of networking principles, Active Directory, and remote support tools Strong customer service orientation with clear written and verbal communication skills Demonstrated ability to follow standard operating procedures and resolve technical issues in an enterprise environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. . click apply for full job details
Job Description JOB-247517 Endpoint Services Coordinator Client: Teco Location: Lutz, FL Onsite 4 days a week, 5 days during training period. Endpoint Services Coordinator (Onsite) No Corp to Corp. Position Overview We are seeking a detail-oriented Endpoint Services Coordinator to support our Endpoint Engineering team. The Endpoint Services Coordinator is responsible for managing the lifecycle of incoming client technical requests. The position requires independent, reasonable, decision-making to evaluate, prioritize, and route complex service and technical requests to Endpoint Engineers and IT, while maintaining comprehensive operational records for use in promoting optimal business operations. This role is responsible for coordinating endpoint-related activities, communicating with technical teams and business users, maintaining technical documentation, and assisting with the day-to-day administration and troubleshooting of Microsoft SCCM/MECM-managed endpoints. This position is ideal for someone with strong organizational and communication skills who has a solid technical foundation in endpoint management but is not responsible for engineering or developing enterprise endpoint solutions. Responsibilities Coordinate endpoint management activities between Endpoint Engineers, IT teams, and business users. Serve as the primary point of contact for endpoint-related requests, ensuring timely communication and follow-up. Create, maintain, and update technical documentation, standard operating procedures (SOPs), knowledge base articles, and process documentation. Assist with troubleshooting SCCM/MECM client issues and escalate complex problems to Endpoint Engineers as needed. Review endpoint requests and gather technical requirements before routing work to the appropriate engineering resources. Track work items, document progress, and ensure completion of assigned tasks. Assist with software deployment coordination, endpoint lifecycle activities, and operational support. Participate in process improvement initiatives to enhance endpoint support and documentation quality. Maintain accurate records and ensure documentation reflects current operational processes. Responsible for managing the lifecycle of incoming client technical requests. The position requires independent, reasonable, decision-making to evaluate, prioritize, and route complex service and technical requests to Endpoint Engineers and IT, while maintaining comprehensive operational records for use in promoting optimal business operations. Required Qualifications Experience supporting Microsoft SCCM/MECM environments. Working knowledge of SCCM client troubleshooting and endpoint support. Strong technical documentation skills with experience developing procedures, work instructions, and knowledge articles. Excellent written and verbal communication skills. Highly organized with exceptional attention to detail. Ability to coordinate multiple activities simultaneously while working with technical and business stakeholders. Strong problem-solving and customer service skills. Preferred Qualifications Experience supporting enterprise Windows endpoint environments. Familiarity with Microsoft Intune or endpoint management concepts. Understanding of software deployments and application packaging processes. Experience using ticketing systems such as ServiceNow. Knowledge of Microsoft Office 365 and Windows administration. Ideal Background Candidates may have previous experience as/alternate job titles: Endpoint Services Coordinator Desktop Support Analyst II/III Endpoint Administrator Systems Administrator Desktop Engineer Technical Support Analyst IT Operations Coordinator Endpoint Operations Analyst EUC (End User Computing) Coordinator
10/25/2026
Full time
Job Description JOB-247517 Endpoint Services Coordinator Client: Teco Location: Lutz, FL Onsite 4 days a week, 5 days during training period. Endpoint Services Coordinator (Onsite) No Corp to Corp. Position Overview We are seeking a detail-oriented Endpoint Services Coordinator to support our Endpoint Engineering team. The Endpoint Services Coordinator is responsible for managing the lifecycle of incoming client technical requests. The position requires independent, reasonable, decision-making to evaluate, prioritize, and route complex service and technical requests to Endpoint Engineers and IT, while maintaining comprehensive operational records for use in promoting optimal business operations. This role is responsible for coordinating endpoint-related activities, communicating with technical teams and business users, maintaining technical documentation, and assisting with the day-to-day administration and troubleshooting of Microsoft SCCM/MECM-managed endpoints. This position is ideal for someone with strong organizational and communication skills who has a solid technical foundation in endpoint management but is not responsible for engineering or developing enterprise endpoint solutions. Responsibilities Coordinate endpoint management activities between Endpoint Engineers, IT teams, and business users. Serve as the primary point of contact for endpoint-related requests, ensuring timely communication and follow-up. Create, maintain, and update technical documentation, standard operating procedures (SOPs), knowledge base articles, and process documentation. Assist with troubleshooting SCCM/MECM client issues and escalate complex problems to Endpoint Engineers as needed. Review endpoint requests and gather technical requirements before routing work to the appropriate engineering resources. Track work items, document progress, and ensure completion of assigned tasks. Assist with software deployment coordination, endpoint lifecycle activities, and operational support. Participate in process improvement initiatives to enhance endpoint support and documentation quality. Maintain accurate records and ensure documentation reflects current operational processes. Responsible for managing the lifecycle of incoming client technical requests. The position requires independent, reasonable, decision-making to evaluate, prioritize, and route complex service and technical requests to Endpoint Engineers and IT, while maintaining comprehensive operational records for use in promoting optimal business operations. Required Qualifications Experience supporting Microsoft SCCM/MECM environments. Working knowledge of SCCM client troubleshooting and endpoint support. Strong technical documentation skills with experience developing procedures, work instructions, and knowledge articles. Excellent written and verbal communication skills. Highly organized with exceptional attention to detail. Ability to coordinate multiple activities simultaneously while working with technical and business stakeholders. Strong problem-solving and customer service skills. Preferred Qualifications Experience supporting enterprise Windows endpoint environments. Familiarity with Microsoft Intune or endpoint management concepts. Understanding of software deployments and application packaging processes. Experience using ticketing systems such as ServiceNow. Knowledge of Microsoft Office 365 and Windows administration. Ideal Background Candidates may have previous experience as/alternate job titles: Endpoint Services Coordinator Desktop Support Analyst II/III Endpoint Administrator Systems Administrator Desktop Engineer Technical Support Analyst IT Operations Coordinator Endpoint Operations Analyst EUC (End User Computing) Coordinator
Job Description Top buy-side investment firm looking to add a member to its growing technology support team. Short Overview Of What You'll Do Oversee daily Service Desk operations and ensure technical issues are resolved efficiently. Serve as the primary escalation point for complex hardware, software, network, and enterprise application issues. Mentor junior analysts and interns while helping strengthen the team's technical capabilities. Improve IT support processes, procedures, documentation, and escalation protocols. Manage IT assets, monitor enterprise systems, and support technology upgrades and deployments. Application Notice: Qualified candidates will be contacted within two business days of applying. If you do not meet the above criteria, Alternative Investment Staffing/TalentPartners will keep your resume on file for future opportunities and may contact you for further discussion.
10/25/2026
Full time
Job Description Top buy-side investment firm looking to add a member to its growing technology support team. Short Overview Of What You'll Do Oversee daily Service Desk operations and ensure technical issues are resolved efficiently. Serve as the primary escalation point for complex hardware, software, network, and enterprise application issues. Mentor junior analysts and interns while helping strengthen the team's technical capabilities. Improve IT support processes, procedures, documentation, and escalation protocols. Manage IT assets, monitor enterprise systems, and support technology upgrades and deployments. Application Notice: Qualified candidates will be contacted within two business days of applying. If you do not meet the above criteria, Alternative Investment Staffing/TalentPartners will keep your resume on file for future opportunities and may contact you for further discussion.
Job Description CBTS is in search of a highly organized and execution-oriented Organizational Change Management (OCM) Analyst / Coordinator to support Project Leap, the Global IT Service Management (GITSM) transformation program. The program is establishing standardized global ITSM processes and a unified ServiceNow platform across the Americas, EMEA, Japan, and EAGS. The contractor will work under the direction of the GITSM OCM Lead and collaborate with Program Management, Regional ITSM Leads, Global Process Owners, ServiceNow delivery teams, business stakeholders, and Accenture OCM advisors. The role will provide hands-on support for stakeholder engagement, communications, training coordination, readiness, adoption tracking, UAT, Go-Live, and Hypercare activities. ROLE PURPOSE Provide disciplined day-to-day OCM execution so the OCM Lead can focus on leadership alignment, regional stakeholder management, readiness decisions, and executive engagement. Program Context and Scope Project Leap includes global process and platform changes affecting both end users and IT support teams. The contractor will support change activities associated with rolling out of the Global IT Service Management platform with the following capabilities. Responsibilities Incident, Problem, Change, Request, and Knowledge Management processes. Service Portal, Service Catalog, user feedback surveys, and AI-enabled self-service experiences. CMDB foundation, ITOM / AIOps capabilities, reporting, integrations, and automation. Global process standardization, regional adoption, and transition to the target GITSM operating model. DUTIES Communications and Stakeholder Engagement Support execution of the GITSM communication and stakeholder engagement plan across regions and functions. Maintain the stakeholder register, communication calendar, audience segmentation, distribution lists, and engagement tracker. Draft leadership messages, project updates, email campaigns, FAQs, announcements, town hall content, and Go-Live communications. Coordinate reviews, translations where required, approvals, and distribution with global and regional stakeholders. Support regional change networks, change champions, and stakeholder feedback activities. Training and User Readiness Coordinate training for end users, fulfillment teams, Service Desk personnel, process roles, and other impacted groups. Maintain the training schedule, audience roster, invitations, attendance records, completion status, and follow-up actions. Assist with training materials, quick-reference guides, job aids, FAQs, knowledge content, and recorded-session coordination. Coordinate updates to materials arising from UAT feedback, solution changes, or approved process decisions. Support preparation and maintenance of the Operational Readiness Guide for in-scope processes. Readiness, Adoption, and Reporting Administer business and operational readiness assessments and consolidate results across regions. Maintain readiness dashboards and track communications, training completion, stakeholder engagement, user feedback, and adoption indicators. Identify gaps, overdue actions, regional dependencies, and OCM risks for escalation to the OCM Lead and PMO. Prepare concise weekly OCM status reports, leadership summaries, and decision or action logs. UAT, Go-Live, and Hypercare Support Coordinate UAT awareness, participant communications, training alignment, reminders, and feedback consolidation. Support Go-Live readiness checkpoints, cutover communications, launch materials, and stakeholder briefings. Monitor and consolidate user feedback during Hypercare, identify recurring themes, and route actions to the appropriate owner. Support issue communications, frequently asked questions, office hours, lessons learned, and post-Go-Live adoption reporting. OCM Project Coordination Maintain the integrated OCM workplan, deliverable tracker, RAID items, dependencies, meeting notes, and action log. Coordinate OCM workshops, leadership briefings, regional sessions, town halls, training events, and readiness reviews. Work closely with the GITSM PMO, Process Governance, Platform, Service Management, regional teams, and Accenture advisors. Ensure OCM activities remain aligned with design, build, testing, deployment, and Hypercare milestones. Qualifications Approximately 5+ years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Excellent written and verbal communication skills in English. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Required Skills Approximately 3-7 years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Preferred Experience with ServiceNow implementations or IT service management transformation. Working knowledge of ITIL practices and ITSM processes. Experience supporting global, geographically dispersed, or multicultural teams. Experience in pharmaceutical, healthcare, life sciences, or another regulated environment. Exposure to UAT, Go-Live, Hypercare, readiness assessments, training operations, and adoption measurement. OCM certification or familiarity with a recognized change framework is beneficial but not require.
10/25/2026
Full time
Job Description CBTS is in search of a highly organized and execution-oriented Organizational Change Management (OCM) Analyst / Coordinator to support Project Leap, the Global IT Service Management (GITSM) transformation program. The program is establishing standardized global ITSM processes and a unified ServiceNow platform across the Americas, EMEA, Japan, and EAGS. The contractor will work under the direction of the GITSM OCM Lead and collaborate with Program Management, Regional ITSM Leads, Global Process Owners, ServiceNow delivery teams, business stakeholders, and Accenture OCM advisors. The role will provide hands-on support for stakeholder engagement, communications, training coordination, readiness, adoption tracking, UAT, Go-Live, and Hypercare activities. ROLE PURPOSE Provide disciplined day-to-day OCM execution so the OCM Lead can focus on leadership alignment, regional stakeholder management, readiness decisions, and executive engagement. Program Context and Scope Project Leap includes global process and platform changes affecting both end users and IT support teams. The contractor will support change activities associated with rolling out of the Global IT Service Management platform with the following capabilities. Responsibilities Incident, Problem, Change, Request, and Knowledge Management processes. Service Portal, Service Catalog, user feedback surveys, and AI-enabled self-service experiences. CMDB foundation, ITOM / AIOps capabilities, reporting, integrations, and automation. Global process standardization, regional adoption, and transition to the target GITSM operating model. DUTIES Communications and Stakeholder Engagement Support execution of the GITSM communication and stakeholder engagement plan across regions and functions. Maintain the stakeholder register, communication calendar, audience segmentation, distribution lists, and engagement tracker. Draft leadership messages, project updates, email campaigns, FAQs, announcements, town hall content, and Go-Live communications. Coordinate reviews, translations where required, approvals, and distribution with global and regional stakeholders. Support regional change networks, change champions, and stakeholder feedback activities. Training and User Readiness Coordinate training for end users, fulfillment teams, Service Desk personnel, process roles, and other impacted groups. Maintain the training schedule, audience roster, invitations, attendance records, completion status, and follow-up actions. Assist with training materials, quick-reference guides, job aids, FAQs, knowledge content, and recorded-session coordination. Coordinate updates to materials arising from UAT feedback, solution changes, or approved process decisions. Support preparation and maintenance of the Operational Readiness Guide for in-scope processes. Readiness, Adoption, and Reporting Administer business and operational readiness assessments and consolidate results across regions. Maintain readiness dashboards and track communications, training completion, stakeholder engagement, user feedback, and adoption indicators. Identify gaps, overdue actions, regional dependencies, and OCM risks for escalation to the OCM Lead and PMO. Prepare concise weekly OCM status reports, leadership summaries, and decision or action logs. UAT, Go-Live, and Hypercare Support Coordinate UAT awareness, participant communications, training alignment, reminders, and feedback consolidation. Support Go-Live readiness checkpoints, cutover communications, launch materials, and stakeholder briefings. Monitor and consolidate user feedback during Hypercare, identify recurring themes, and route actions to the appropriate owner. Support issue communications, frequently asked questions, office hours, lessons learned, and post-Go-Live adoption reporting. OCM Project Coordination Maintain the integrated OCM workplan, deliverable tracker, RAID items, dependencies, meeting notes, and action log. Coordinate OCM workshops, leadership briefings, regional sessions, town halls, training events, and readiness reviews. Work closely with the GITSM PMO, Process Governance, Platform, Service Management, regional teams, and Accenture advisors. Ensure OCM activities remain aligned with design, build, testing, deployment, and Hypercare milestones. Qualifications Approximately 5+ years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Excellent written and verbal communication skills in English. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Required Skills Approximately 3-7 years of experience in organizational change management, change communications, training coordination, PMO, or enterprise transformation. Hands-on experience supporting a large-scale technology implementation or digital transformation. Demonstrated ability to create polished stakeholder communications, presentation materials, trackers, and status reports. Strong organizational skills, attention to detail, and ability to manage multiple deadlines and stakeholders. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint. Preferred Experience with ServiceNow implementations or IT service management transformation. Working knowledge of ITIL practices and ITSM processes. Experience supporting global, geographically dispersed, or multicultural teams. Experience in pharmaceutical, healthcare, life sciences, or another regulated environment. Exposure to UAT, Go-Live, Hypercare, readiness assessments, training operations, and adoption measurement. OCM certification or familiarity with a recognized change framework is beneficial but not require.
Job Description Description Onsite $18 / hr during training (generally 2 weeks), $19 / hr after training, eligible for a 90-day $325 retention bonus, a $325 monthly metric based bonus, 2 weeks PTO, benefits, 401k Match Description: Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute. Responsibilities: Provide best in class customer experience to our customers Document all customer contacts into various ITSM tools Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups Collaborate with service desk co-workers through inclusion Be present and participate in ongoing training for service operations Work on projects and/task assigned by leadership Skills/Experience: Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred Prior experience in a customer service role Strong Verbal and written communication skills Strong interpersonal skills and telephone etiquette Problem solving skills Experienced and capable of dealing with fast pace and high stress work environment Experienced and capable of adjusting to changing processes, procedures, and workday Must be able to handle up to 45 customer calls a day on various configuration items, and complexity Experience and proficient in all Microsoft's currently supported O/S Experienced and proficient in messaging systems, Microsoft Outlook and Gmail Willingness to work flexible and changing hours including evening, weekend, and holiday hours Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
10/25/2026
Full time
Job Description Description Onsite $18 / hr during training (generally 2 weeks), $19 / hr after training, eligible for a 90-day $325 retention bonus, a $325 monthly metric based bonus, 2 weeks PTO, benefits, 401k Match Description: Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute. Responsibilities: Provide best in class customer experience to our customers Document all customer contacts into various ITSM tools Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups Collaborate with service desk co-workers through inclusion Be present and participate in ongoing training for service operations Work on projects and/task assigned by leadership Skills/Experience: Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred Prior experience in a customer service role Strong Verbal and written communication skills Strong interpersonal skills and telephone etiquette Problem solving skills Experienced and capable of dealing with fast pace and high stress work environment Experienced and capable of adjusting to changing processes, procedures, and workday Must be able to handle up to 45 customer calls a day on various configuration items, and complexity Experience and proficient in all Microsoft's currently supported O/S Experienced and proficient in messaging systems, Microsoft Outlook and Gmail Willingness to work flexible and changing hours including evening, weekend, and holiday hours Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
Job Description Company Summary: We are a value-based, precision medicine company specializing in Health IT, real-world data, and digital health solutions for specialty providers, payers, and life sciences companies. Through the provision of technology products and technology-enabled services, along with unmatched clinical expertise, we are able to close gaps in care, improve patient outcomes, generate real-world evidence, and accelerate and augment customer commercial success across the healthcare value chain. We are looking for like-minded individuals committed to making a difference in healthcare. Come join our growing team! Job Description: The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting. Responsibilities: Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment. Provide technical support primarily over the phone, remote access or email. Triage issues and solve or escalate them as needed to other team members. Solicit approvals for access requests. Create and maintain training materials and how-to documents as knowledge base articles in the ITSM. Maintain Help Desk coverage and ensure others are available in their absence. On call rotation for weekend support; currently once every 2-3 months. This is a hybrid position in Akron, OH. You must be able to work 8am-5pm in office three days a week. Qualifications: 2-3 years of Help Desk experience or other customer supporting responsibilities. BS/BA in IT, CS, or similar field. Knowledge of Microsoft applications (i.e. Office, email). Solid understanding of computer systems, mobile devices, and other end user technologies. Ability to diagnose and resolve basic technical issues with limited to no assistance. Strong communication skills. Customer oriented. Ability to work in a fast-paced environment. Physical Requirements/ Working Conditions: Seated 6-8 hours per day. Effectively utilize keyboard and phone/headset. Benefits: Integra Connect, LLC provides a comprehensive benefits plan Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire Paid Time Off 401k with employer match Paid Holidays and Floating Holiday Equal Opportunity Employer Please note that the deadline for submitting applications is October 31, 2026. All applications must be received by this date to be considered.
10/25/2026
Full time
Job Description Company Summary: We are a value-based, precision medicine company specializing in Health IT, real-world data, and digital health solutions for specialty providers, payers, and life sciences companies. Through the provision of technology products and technology-enabled services, along with unmatched clinical expertise, we are able to close gaps in care, improve patient outcomes, generate real-world evidence, and accelerate and augment customer commercial success across the healthcare value chain. We are looking for like-minded individuals committed to making a difference in healthcare. Come join our growing team! Job Description: The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting. Responsibilities: Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment. Provide technical support primarily over the phone, remote access or email. Triage issues and solve or escalate them as needed to other team members. Solicit approvals for access requests. Create and maintain training materials and how-to documents as knowledge base articles in the ITSM. Maintain Help Desk coverage and ensure others are available in their absence. On call rotation for weekend support; currently once every 2-3 months. This is a hybrid position in Akron, OH. You must be able to work 8am-5pm in office three days a week. Qualifications: 2-3 years of Help Desk experience or other customer supporting responsibilities. BS/BA in IT, CS, or similar field. Knowledge of Microsoft applications (i.e. Office, email). Solid understanding of computer systems, mobile devices, and other end user technologies. Ability to diagnose and resolve basic technical issues with limited to no assistance. Strong communication skills. Customer oriented. Ability to work in a fast-paced environment. Physical Requirements/ Working Conditions: Seated 6-8 hours per day. Effectively utilize keyboard and phone/headset. Benefits: Integra Connect, LLC provides a comprehensive benefits plan Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire Paid Time Off 401k with employer match Paid Holidays and Floating Holiday Equal Opportunity Employer Please note that the deadline for submitting applications is October 31, 2026. All applications must be received by this date to be considered.
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains. Responsibilities: Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability, and business continuity of core IT services Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business Identify recurring issues, define corrective actions, and implement long-term solutions Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru Serve as Tier 3 support for macOS, hardware, and network-related issues Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort Create and maintain IT documentation and contribute to the Knowledge Base Manage vendor relationships for IT services and tools Investigate and remediate security-related issues across Gmail, Slack, and Okta Mentor team members and promote IT best practices across the organization WHO YOU ARE A hands-on problem solver who takes ownership and strives for operational excellence Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent) Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby Comfortable using tools such as Jira, Git, and GAM Demonstrated experience designing, implementing, and improving IT services Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency Excellent written and verbal communication skills Strong networking fundamentals, including familiarity with the OSI model Familiar with software development lifecycle principles Bonus Qualifications: ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI: To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights . click apply for full job details
10/24/2026
Full time
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains. Responsibilities: Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability, and business continuity of core IT services Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business Identify recurring issues, define corrective actions, and implement long-term solutions Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru Serve as Tier 3 support for macOS, hardware, and network-related issues Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort Create and maintain IT documentation and contribute to the Knowledge Base Manage vendor relationships for IT services and tools Investigate and remediate security-related issues across Gmail, Slack, and Okta Mentor team members and promote IT best practices across the organization WHO YOU ARE A hands-on problem solver who takes ownership and strives for operational excellence Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent) Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby Comfortable using tools such as Jira, Git, and GAM Demonstrated experience designing, implementing, and improving IT services Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency Excellent written and verbal communication skills Strong networking fundamentals, including familiarity with the OSI model Familiar with software development lifecycle principles Bonus Qualifications: ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI: To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights . click apply for full job details
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PI0d5f18ab403c-7806
10/24/2026
Full time
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PI0d5f18ab403c-7806
Job Description Job Description Announcement Open Until Thursday November 5, 2026, at 5pm Grade 14: Minimum Wage $25.67 per hour Dept/Div: Community Development/N/A FLSA Status: Non-Exempt General Definition of Work Performs difficult skilled technical work in the analysis and day-to-day management of Accela related systems to include support for Digital Plan Room, Laserfiche, associated integrations, and related work as apparent or assigned. Work is performed under the limited supervision of the Development & Inspections Manager. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Assists in the planning and implementation of Accela projects for the County. Prepares requests for proposals, bid proposals and standard operating procedures for the County's Accela related technology. Prepares reports as requested for the County. Assist with configuration changes for Accela or associated integrations for the department Responds to inquiries and complaints from external departments, agencies and vendors. Assists with department budget planning and preparation in conjunction with County policy. Prepares and maintains files and records for the department. Provides support to Development Review Division Encourages and promotes a culture of excellent service. Knowledge, Skills and Abilities Thorough knowledge of the zoning ordinance and related codes; thorough knowledge of the methods and procedures used in code enforcement; general knowledge of the principles and practices of planning; general knowledge of current literature and recent developments in the field of planning; general knowledge of manual and digital cartographic techniques and standards and traditional map production processes; ability to comprehend technical specifications for manual, computer-aided/automated cartographic products; ability to make arithmetic computations for rates, ratios and percentages; ability to apply geometry and trigonometry basics to find distances, angles, direction and degrees; ability to analyze and systematically compile technical and statistical information and to prepare technical reports; ability to interpret various rules and regulations; ability to prepare and present technical information clearly; ability to read and interpret plans; ability to contact property owners, contractors and the public and effect satisfactory working relationships; firmness and tact in enforcing zoning, sign and related ordinances and codes; ability to establish and maintain effective working relationships with associates, representatives of other public agencies, the development community and the general public. Thorough knowledge of standard engineering practices for stormwater management, site design, roadway design, and environmental protection requirements. Education and Experience Associates/Technical degree in information technology, computer science, or equivalent combination of education and experience in server administration, application/systems administration, helpdesk or desktop technical support. Physical Requirements This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing, frequently requires standing, walking and sitting and occasionally requires using hands to finger, handle or feel, reaching with hands and arms, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Favorable background history as determined by review of local, State and Federal records. Valid driver's license in the State of Georgia with a favorable driving history (MVR). Last Revised: 02/05/2026
10/24/2026
Full time
Job Description Job Description Announcement Open Until Thursday November 5, 2026, at 5pm Grade 14: Minimum Wage $25.67 per hour Dept/Div: Community Development/N/A FLSA Status: Non-Exempt General Definition of Work Performs difficult skilled technical work in the analysis and day-to-day management of Accela related systems to include support for Digital Plan Room, Laserfiche, associated integrations, and related work as apparent or assigned. Work is performed under the limited supervision of the Development & Inspections Manager. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Assists in the planning and implementation of Accela projects for the County. Prepares requests for proposals, bid proposals and standard operating procedures for the County's Accela related technology. Prepares reports as requested for the County. Assist with configuration changes for Accela or associated integrations for the department Responds to inquiries and complaints from external departments, agencies and vendors. Assists with department budget planning and preparation in conjunction with County policy. Prepares and maintains files and records for the department. Provides support to Development Review Division Encourages and promotes a culture of excellent service. Knowledge, Skills and Abilities Thorough knowledge of the zoning ordinance and related codes; thorough knowledge of the methods and procedures used in code enforcement; general knowledge of the principles and practices of planning; general knowledge of current literature and recent developments in the field of planning; general knowledge of manual and digital cartographic techniques and standards and traditional map production processes; ability to comprehend technical specifications for manual, computer-aided/automated cartographic products; ability to make arithmetic computations for rates, ratios and percentages; ability to apply geometry and trigonometry basics to find distances, angles, direction and degrees; ability to analyze and systematically compile technical and statistical information and to prepare technical reports; ability to interpret various rules and regulations; ability to prepare and present technical information clearly; ability to read and interpret plans; ability to contact property owners, contractors and the public and effect satisfactory working relationships; firmness and tact in enforcing zoning, sign and related ordinances and codes; ability to establish and maintain effective working relationships with associates, representatives of other public agencies, the development community and the general public. Thorough knowledge of standard engineering practices for stormwater management, site design, roadway design, and environmental protection requirements. Education and Experience Associates/Technical degree in information technology, computer science, or equivalent combination of education and experience in server administration, application/systems administration, helpdesk or desktop technical support. Physical Requirements This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing, frequently requires standing, walking and sitting and occasionally requires using hands to finger, handle or feel, reaching with hands and arms, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Favorable background history as determined by review of local, State and Federal records. Valid driver's license in the State of Georgia with a favorable driving history (MVR). Last Revised: 02/05/2026
Job Description Job Description Enterprise Knowledge Management & Process Improvement Specialist Employment Type: Full Time Work Location: Remote Clearance Requirement: Active DoD SECRET Clearance Customer: Department of the Navy Recommended Salary Range: $95,000-$140,000 annually Travel: Occasional travel may be required Position Summary ShadowObjects LLC is seeking an Enterprise Knowledge Management & Process Improvement Specialist to support a Department of the Navy enterprise procurement and eBusiness Tier 2 support capability. The position is responsible for converting resolved support issues into reusable knowledge, standardized processes, job aids, training content, and measurable service improvements across the DON procurement and eBusiness ecosystem. The role will work across interconnected procurement processes, data, and systems, including, as applicable, ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, and other current or emerging DON and DoD procurement platforms and interfaces . Working directly with Tier 2 leadership, procurement subject-matter experts, analysts, users, system program offices, and other stakeholders, this individual will help reduce recurring support demand and improve the consistency and quality of service across the enterprise. This is not primarily a document-control position. The role requires someone who can identify why recurring issues happen across policy, process, data, systems, and organizational handoffs and turn that insight into lasting operational improvements. Primary Responsibilities Develop, maintain, and continuously improve the enterprise Tier 2 knowledge base. Convert resolved Tier 2 cases into reusable knowledge articles, FAQs, decision trees, job aids, and troubleshooting guidance. Develop knowledge that addresses both individual systems and end-to-end processes that cross multiple eBusiness platforms. Establish and maintain standards for knowledge articles, including ownership, validation, review, expiration, and version control. Work with procurement SMEs and system stakeholders to ensure published guidance accurately reflects applicable policy, process, system procedures, and cross-system dependencies. Identify recurring support issues that should be addressed through knowledge, training, process redesign, automation, data correction, system enhancement, or other systemic corrective action. Map end-to-end procurement and eBusiness processes and identify unnecessary handoffs, unclear responsibilities, duplicate effort, data breaks, system seams, and other sources of user friction. Develop and maintain standard operating procedures for enterprise Tier 2 service delivery. Support standardization of intake, triage, escalation, resolution, closure, and knowledge-capture processes. Create concise user-facing job aids and reference materials for frequently encountered issues. Develop support-side guidance covering issues that span ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, and related systems , as applicable. Support development and delivery of targeted training based on actual support demand and recurring user issues. Partner with the Enterprise Tier 2 Service Operations & Data Analyst to identify high-volume and high-effort opportunities for improvement. Facilitate root-cause and continuous-improvement activities for recurring enterprise support issues. Track corrective actions resulting from systemic problems and assess whether implemented changes reduce future support demand. Identify repetitive support activities suitable for workflow automation or AI-assisted support. Assist with design and testing of lightweight workflow automation where appropriate. Maintain a structured taxonomy for support topics, systems, processes, knowledge articles, issue categories, and service documentation. Capture lessons learned and incorporate them into future enterprise service delivery. Coordinate with system program offices and other support organizations when changes to enterprise guidance are required. Support communication of changes in processes, tools, systems, or procedures to the supported community. Measure the use and effectiveness of knowledge articles, training materials, and process improvements. Help identify recurring problems caused by gaps between systems, business rules, data, policy, and operational execution. Required Qualifications Bachelor's degree in business, management, information systems, instructional design, organizational development, knowledge management, communications, or a related discipline. Minimum 5 years of relevant experience in knowledge management, process improvement, business process analysis, training development, service management, or a similar field. Demonstrated ability to translate complex processes or technical information into clear, usable guidance. Experience creating knowledge articles, SOPs, job aids, process documentation, or training materials. Experience documenting and analyzing end-to-end business processes. Ability to understand and document workflows that cross multiple systems and organizations. Strong writing and editing skills. Demonstrated ability to work with subject-matter experts and extract actionable knowledge. Experience facilitating process-improvement or root-cause-analysis activities. Ability to manage multiple knowledge products and maintain configuration/version control. Excellent organizational and interpersonal skills. Strong attention to detail while maintaining focus on operational outcomes. Active DoD SECRET clearance. Preferred Qualifications Experience supporting the Department of Defense or Department of the Navy. Experience with federal acquisition, procurement, contracting, financial management, or Procure-to-Pay processes. Familiarity with the DON and DoD eBusiness ecosystem, including systems such as ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, or comparable procurement platforms . Experience documenting processes, dependencies, and user workflows across multiple enterprise applications. Experience supporting a Tier 2 help desk, service desk, customer-support organization, or ITSM environment. Familiarity with ServiceNow or comparable knowledge- and case-management platforms. Knowledge of Knowledge-Centered Service/KCS or comparable knowledge-management practices. Experience with Lean, Six Sigma, business-process reengineering, or other continuous-improvement methodologies. Experience developing digital training or performance-support materials. Familiarity with Microsoft Power Automate, Power Apps, Copilot, AI-assisted knowledge tools, or comparable automation platforms. Experience developing process maps using Visio, Lucidchart, BPMN, or similar tools. Familiarity with content analytics, knowledge-base usage metrics, search analytics, or training-effectiveness measurement. Knowledge of DoD CUI and records-management requirements. Core Competencies Enterprise knowledge management Business-process improvement Systems thinking Technical writing Facilitation Root-cause analysis Instructional communication Change enablement Continuous improvement Collaboration
10/24/2026
Full time
Job Description Job Description Enterprise Knowledge Management & Process Improvement Specialist Employment Type: Full Time Work Location: Remote Clearance Requirement: Active DoD SECRET Clearance Customer: Department of the Navy Recommended Salary Range: $95,000-$140,000 annually Travel: Occasional travel may be required Position Summary ShadowObjects LLC is seeking an Enterprise Knowledge Management & Process Improvement Specialist to support a Department of the Navy enterprise procurement and eBusiness Tier 2 support capability. The position is responsible for converting resolved support issues into reusable knowledge, standardized processes, job aids, training content, and measurable service improvements across the DON procurement and eBusiness ecosystem. The role will work across interconnected procurement processes, data, and systems, including, as applicable, ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, and other current or emerging DON and DoD procurement platforms and interfaces . Working directly with Tier 2 leadership, procurement subject-matter experts, analysts, users, system program offices, and other stakeholders, this individual will help reduce recurring support demand and improve the consistency and quality of service across the enterprise. This is not primarily a document-control position. The role requires someone who can identify why recurring issues happen across policy, process, data, systems, and organizational handoffs and turn that insight into lasting operational improvements. Primary Responsibilities Develop, maintain, and continuously improve the enterprise Tier 2 knowledge base. Convert resolved Tier 2 cases into reusable knowledge articles, FAQs, decision trees, job aids, and troubleshooting guidance. Develop knowledge that addresses both individual systems and end-to-end processes that cross multiple eBusiness platforms. Establish and maintain standards for knowledge articles, including ownership, validation, review, expiration, and version control. Work with procurement SMEs and system stakeholders to ensure published guidance accurately reflects applicable policy, process, system procedures, and cross-system dependencies. Identify recurring support issues that should be addressed through knowledge, training, process redesign, automation, data correction, system enhancement, or other systemic corrective action. Map end-to-end procurement and eBusiness processes and identify unnecessary handoffs, unclear responsibilities, duplicate effort, data breaks, system seams, and other sources of user friction. Develop and maintain standard operating procedures for enterprise Tier 2 service delivery. Support standardization of intake, triage, escalation, resolution, closure, and knowledge-capture processes. Create concise user-facing job aids and reference materials for frequently encountered issues. Develop support-side guidance covering issues that span ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, and related systems , as applicable. Support development and delivery of targeted training based on actual support demand and recurring user issues. Partner with the Enterprise Tier 2 Service Operations & Data Analyst to identify high-volume and high-effort opportunities for improvement. Facilitate root-cause and continuous-improvement activities for recurring enterprise support issues. Track corrective actions resulting from systemic problems and assess whether implemented changes reduce future support demand. Identify repetitive support activities suitable for workflow automation or AI-assisted support. Assist with design and testing of lightweight workflow automation where appropriate. Maintain a structured taxonomy for support topics, systems, processes, knowledge articles, issue categories, and service documentation. Capture lessons learned and incorporate them into future enterprise service delivery. Coordinate with system program offices and other support organizations when changes to enterprise guidance are required. Support communication of changes in processes, tools, systems, or procedures to the supported community. Measure the use and effectiveness of knowledge articles, training materials, and process improvements. Help identify recurring problems caused by gaps between systems, business rules, data, policy, and operational execution. Required Qualifications Bachelor's degree in business, management, information systems, instructional design, organizational development, knowledge management, communications, or a related discipline. Minimum 5 years of relevant experience in knowledge management, process improvement, business process analysis, training development, service management, or a similar field. Demonstrated ability to translate complex processes or technical information into clear, usable guidance. Experience creating knowledge articles, SOPs, job aids, process documentation, or training materials. Experience documenting and analyzing end-to-end business processes. Ability to understand and document workflows that cross multiple systems and organizations. Strong writing and editing skills. Demonstrated ability to work with subject-matter experts and extract actionable knowledge. Experience facilitating process-improvement or root-cause-analysis activities. Ability to manage multiple knowledge products and maintain configuration/version control. Excellent organizational and interpersonal skills. Strong attention to detail while maintaining focus on operational outcomes. Active DoD SECRET clearance. Preferred Qualifications Experience supporting the Department of Defense or Department of the Navy. Experience with federal acquisition, procurement, contracting, financial management, or Procure-to-Pay processes. Familiarity with the DON and DoD eBusiness ecosystem, including systems such as ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, or comparable procurement platforms . Experience documenting processes, dependencies, and user workflows across multiple enterprise applications. Experience supporting a Tier 2 help desk, service desk, customer-support organization, or ITSM environment. Familiarity with ServiceNow or comparable knowledge- and case-management platforms. Knowledge of Knowledge-Centered Service/KCS or comparable knowledge-management practices. Experience with Lean, Six Sigma, business-process reengineering, or other continuous-improvement methodologies. Experience developing digital training or performance-support materials. Familiarity with Microsoft Power Automate, Power Apps, Copilot, AI-assisted knowledge tools, or comparable automation platforms. Experience developing process maps using Visio, Lucidchart, BPMN, or similar tools. Familiarity with content analytics, knowledge-base usage metrics, search analytics, or training-effectiveness measurement. Knowledge of DoD CUI and records-management requirements. Core Competencies Enterprise knowledge management Business-process improvement Systems thinking Technical writing Facilitation Root-cause analysis Instructional communication Change enablement Continuous improvement Collaboration
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PI0d5f18ab403c-7806
10/24/2026
Full time
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PI0d5f18ab403c-7806
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PIcb6-7806
10/23/2026
Full time
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PIcb6-7806
Job Description Job Description THOR Solutions is seeking a Security Control Assessor / Systems Security Assessor to support a USCG information technology support services program focused on cloud optimization, strategic data management, digital modernization, and governance in Washington, DC . This position designs and implements computer and information networks-including local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks-and performs network modeling, analysis, and planning. The Assessor designs network and computer security measures and researches and recommends network and data communications hardware and software to support a modernized, service-oriented cloud environment. The position supports migration, transition, and build/release planning, ensures technical alignment with DHS enterprise architecture and governance directives, and provides architecture recommendations that improve resource optimization, application rationalization, and system performance. Through these efforts, the Assessor enables the customer to operate and sustain secure, efficient, and forward-looking information management systems and technology. Typical Responsibilities: Design and implement computer and information networks, including LAN, WAN, intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning to support service-oriented, cloud-based architecture. Design network and computer security measures to protect information systems and data. Research and recommend network and data communications hardware and software. Support development of migration plans, transition plans, and build and release plans to enable operation and sustainment within a modernized cloud environment. Design and establish connectivity with network systems, search engines, and information servers, and integrate applications through sound database and system architecture. Review as-is technical architecture artifacts and provide recommendations for technical enhancements, governance improvements, and best-of-breed architecture. Ensure technical alignment with DHS enterprise architecture, governance, directives, and processes. Location: Full-time onsite at USCG Headquarters in Washington, DC. Typical Physical Activity: Desk/computer work in an office environment. May involve: repetitive motion. Typical Pay Range: The anticipated pay range for this position in the identified location(s) is $104,000 - 134,000. Actual compensation offered will be based upon individual factors including education, qualifications, and experience. Existing TOP SECRET/SCI Security Clearance Required: This position requires an existing active TS/SCI security clearance prior to hire. Only U.S. citizens are eligible for a security clearance; therefore, only current U.S. citizens will be considered for this position. Required Knowledge, Skills, and Abilities: Bachelors degree in data science, information systems, computer science, or a related discipline. At least six (6) years of experience designing and implementing enterprise networks and data communications infrastructure, performing network modeling and analysis, and designing network/computer security measures. Experience supporting cloud technology and management activities, migration/transition planning, and technical architecture development for government agencies. Must possess active/current certifications to qualify as both DoD 8570/8140 IAT Level 2 and IAM Level 2. DoD 8570/8140 IAT Level 2 (required for systems assessment and authorization work), fulfilled by possessing ONE of the following: CompTIA Cybersecurity Analyst (CySA+) CompTIA Security+ CE (Sec+ CE) EC-Council Certified Network Defense (CND) v3 Red Hat Certified System Administrator (RHCSA) CCNA Security Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials (GSEC) Systems Security Certified Practitioner (SSCP) CompTIA Advanced Security Practitioner (CASP) Cisco Certified Network Prof. Security (CCNP Security) Certified Information Systems Auditor (CISA) Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional (CCSP) GIAC Certified Enterprise Defender (GCED) GIAC Certified Incident Handler (GCIH) DoD 8570/8140 IAM Level 2 (required for IA program support work), fulfilled by possessing ONE of the following: CompTIA Advanced Security Practitioner (CASP) Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Certified Chief Information Security Officer (C-CISO) HealthCare Info. Security and Privacy Practitioner (HCISPP) Red Hat Certified System Administrator (RHCSA) Certified Authorization Professional (CAP) GIAC Security Leadership (GSLC) Certified Information Security Manager (CISM) Certified Chief Information Security Officer (C-CISO) GIAC Security Leadership (GSLC) Proficiency in Windows, Microsoft Office suite, SharePoint, and MS Project. Knowledge service-oriented architecture, cloud environments, and enterprise architecture frameworks. Strong organizational and communication skills. Additional Preferred Knowledge, Skills, and Abilities: Masters degree in data science, information systems, computer science, or a related discipline. Benefit Offerings: Along with competitive pay, THOR offers a comprehensive benefits package including: Paid Time Off (accrued) Paid Holidays 401(k) with employer match and Traditional/Roth options Medical Insurance (3 plan options) TRICARE Supplemental Coverage for TRICARE-eligible individuals Dental Insurance (2 plan options) Vision Insurance Plan (2 plan options) Healthcare and Dependent Care Flexible Spending Accounts (FSAs) Commuter/Transit Benefits Basic Life/AD&D Insurance for employee Additional Life Insurance options for employee + family Short-Term and Long-Term Disability Insurance Pet Benefits Legal Plan ID Theft Protection Plan Employee Assistant Plan and Work-Life Program Voluntary Leave Transfer Program Tuition Reimbursement Program Employee Referral Program Please be aware that many of our positions require an existing security clearance or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants to cleared positions who lack clearance eligibility will not be considered. Founded in 2009, THOR Solutions, LLC (THOR) is a rapidly growing Center for Veteran's Excellence (CVE) verified Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission critical support across the Department of Defense, Department of Homeland Security, federal civilian agencies and commercial maritime industry, worldwide. THOR provides innovative and tailored expertise in multidisciplinary engineering, project and program management, business and financial management, technical support, integrated logistics support, training support, fleet support, corporate operations support, assessments and studies. THOR is privileged to deliver service solutions to the nation's most complex military, public sector and industry challenges. THOR is proud to be an Equal Opportunity Employer, including veterans and individuals with disabilities . THOR considers all qualified applicants for employment without regard to legally protected characteristics. This policy applies to all terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part the employment selection process, please contact us at or . Powered by JazzHR pKFMGg9Q0c
10/23/2026
Full time
Job Description Job Description THOR Solutions is seeking a Security Control Assessor / Systems Security Assessor to support a USCG information technology support services program focused on cloud optimization, strategic data management, digital modernization, and governance in Washington, DC . This position designs and implements computer and information networks-including local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks-and performs network modeling, analysis, and planning. The Assessor designs network and computer security measures and researches and recommends network and data communications hardware and software to support a modernized, service-oriented cloud environment. The position supports migration, transition, and build/release planning, ensures technical alignment with DHS enterprise architecture and governance directives, and provides architecture recommendations that improve resource optimization, application rationalization, and system performance. Through these efforts, the Assessor enables the customer to operate and sustain secure, efficient, and forward-looking information management systems and technology. Typical Responsibilities: Design and implement computer and information networks, including LAN, WAN, intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning to support service-oriented, cloud-based architecture. Design network and computer security measures to protect information systems and data. Research and recommend network and data communications hardware and software. Support development of migration plans, transition plans, and build and release plans to enable operation and sustainment within a modernized cloud environment. Design and establish connectivity with network systems, search engines, and information servers, and integrate applications through sound database and system architecture. Review as-is technical architecture artifacts and provide recommendations for technical enhancements, governance improvements, and best-of-breed architecture. Ensure technical alignment with DHS enterprise architecture, governance, directives, and processes. Location: Full-time onsite at USCG Headquarters in Washington, DC. Typical Physical Activity: Desk/computer work in an office environment. May involve: repetitive motion. Typical Pay Range: The anticipated pay range for this position in the identified location(s) is $104,000 - 134,000. Actual compensation offered will be based upon individual factors including education, qualifications, and experience. Existing TOP SECRET/SCI Security Clearance Required: This position requires an existing active TS/SCI security clearance prior to hire. Only U.S. citizens are eligible for a security clearance; therefore, only current U.S. citizens will be considered for this position. Required Knowledge, Skills, and Abilities: Bachelors degree in data science, information systems, computer science, or a related discipline. At least six (6) years of experience designing and implementing enterprise networks and data communications infrastructure, performing network modeling and analysis, and designing network/computer security measures. Experience supporting cloud technology and management activities, migration/transition planning, and technical architecture development for government agencies. Must possess active/current certifications to qualify as both DoD 8570/8140 IAT Level 2 and IAM Level 2. DoD 8570/8140 IAT Level 2 (required for systems assessment and authorization work), fulfilled by possessing ONE of the following: CompTIA Cybersecurity Analyst (CySA+) CompTIA Security+ CE (Sec+ CE) EC-Council Certified Network Defense (CND) v3 Red Hat Certified System Administrator (RHCSA) CCNA Security Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials (GSEC) Systems Security Certified Practitioner (SSCP) CompTIA Advanced Security Practitioner (CASP) Cisco Certified Network Prof. Security (CCNP Security) Certified Information Systems Auditor (CISA) Certified Information Systems Security Professional (CISSP) Certified Cloud Security Professional (CCSP) GIAC Certified Enterprise Defender (GCED) GIAC Certified Incident Handler (GCIH) DoD 8570/8140 IAM Level 2 (required for IA program support work), fulfilled by possessing ONE of the following: CompTIA Advanced Security Practitioner (CASP) Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) Certified Chief Information Security Officer (C-CISO) HealthCare Info. Security and Privacy Practitioner (HCISPP) Red Hat Certified System Administrator (RHCSA) Certified Authorization Professional (CAP) GIAC Security Leadership (GSLC) Certified Information Security Manager (CISM) Certified Chief Information Security Officer (C-CISO) GIAC Security Leadership (GSLC) Proficiency in Windows, Microsoft Office suite, SharePoint, and MS Project. Knowledge service-oriented architecture, cloud environments, and enterprise architecture frameworks. Strong organizational and communication skills. Additional Preferred Knowledge, Skills, and Abilities: Masters degree in data science, information systems, computer science, or a related discipline. Benefit Offerings: Along with competitive pay, THOR offers a comprehensive benefits package including: Paid Time Off (accrued) Paid Holidays 401(k) with employer match and Traditional/Roth options Medical Insurance (3 plan options) TRICARE Supplemental Coverage for TRICARE-eligible individuals Dental Insurance (2 plan options) Vision Insurance Plan (2 plan options) Healthcare and Dependent Care Flexible Spending Accounts (FSAs) Commuter/Transit Benefits Basic Life/AD&D Insurance for employee Additional Life Insurance options for employee + family Short-Term and Long-Term Disability Insurance Pet Benefits Legal Plan ID Theft Protection Plan Employee Assistant Plan and Work-Life Program Voluntary Leave Transfer Program Tuition Reimbursement Program Employee Referral Program Please be aware that many of our positions require an existing security clearance or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants to cleared positions who lack clearance eligibility will not be considered. Founded in 2009, THOR Solutions, LLC (THOR) is a rapidly growing Center for Veteran's Excellence (CVE) verified Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission critical support across the Department of Defense, Department of Homeland Security, federal civilian agencies and commercial maritime industry, worldwide. THOR provides innovative and tailored expertise in multidisciplinary engineering, project and program management, business and financial management, technical support, integrated logistics support, training support, fleet support, corporate operations support, assessments and studies. THOR is privileged to deliver service solutions to the nation's most complex military, public sector and industry challenges. THOR is proud to be an Equal Opportunity Employer, including veterans and individuals with disabilities . THOR considers all qualified applicants for employment without regard to legally protected characteristics. This policy applies to all terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part the employment selection process, please contact us at or . Powered by JazzHR pKFMGg9Q0c
General Dynamics Mission Systems, Inc
Pittsfield, Massachusetts
Job Description Job Description Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Responsibilities Education Requirements: Associate's degree is required or equivalent, plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Qualifications Imagine building your career by developing the solutions that support the mission of our nation's service members, intelligence analysts and first responders. That's the challenge that's waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You'll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We'll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues. This position is 100% Work On Site in Pittsfield, MA. What you'll experience: Technologies that aren't just top-notch, they're often top-secret A team of bold thinkers committed to exploring what's next Opportunities to gain new knowledge - as it's discovered What you bring to the table: Associate's degree or equivalent experience plus a minimum of 3 years of relevant experience Service Now experience Basic networking knowledge Experience working with and troubleshooting: Windows 11 OS, Office 365, One Drive Provent time management skills and ability to prioritize work Excellent customer service and organizational skills What sets you apart: Creative thinking with the ability to multi-task Team player who thrives in collaborative environments and revels in team success Commitment to ongoing professional development Security+ certification Experience with Zscaler and/or Crowdstrike Identifies opportunities to apply AI for continuous improvement and innovation
10/23/2026
Full time
Job Description Job Description Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Responsibilities Education Requirements: Associate's degree is required or equivalent, plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Qualifications Imagine building your career by developing the solutions that support the mission of our nation's service members, intelligence analysts and first responders. That's the challenge that's waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You'll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We'll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues. This position is 100% Work On Site in Pittsfield, MA. What you'll experience: Technologies that aren't just top-notch, they're often top-secret A team of bold thinkers committed to exploring what's next Opportunities to gain new knowledge - as it's discovered What you bring to the table: Associate's degree or equivalent experience plus a minimum of 3 years of relevant experience Service Now experience Basic networking knowledge Experience working with and troubleshooting: Windows 11 OS, Office 365, One Drive Provent time management skills and ability to prioritize work Excellent customer service and organizational skills What sets you apart: Creative thinking with the ability to multi-task Team player who thrives in collaborative environments and revels in team success Commitment to ongoing professional development Security+ certification Experience with Zscaler and/or Crowdstrike Identifies opportunities to apply AI for continuous improvement and innovation
Guardians of Honor Future Work
Kansas City, Missouri
Job Description Job Description Description: OHS Midwest Region Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS Midwest Regional Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
10/23/2026
Full time
Job Description Job Description Description: OHS Midwest Region Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS Midwest Regional Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
Guardians of Honor Future Work
Washington, Washington DC
Job Description Job Description Description: OHS HQ Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS HQ Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
10/23/2026
Full time
Job Description Job Description Description: OHS HQ Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS HQ Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
Guardians of Honor Future Work
Oxon Hill, Maryland
Job Description Job Description Description: OHS Cross-Regional Support Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS Regional Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
10/23/2026
Full time
Job Description Job Description Description: OHS Cross-Regional Support Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS Regional Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
Job Description Job Description Description: OHS Southwest Region Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS Southwest Regional Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
10/23/2026
Full time
Job Description Job Description Description: OHS Southwest Region Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS Southwest Regional Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
Job Description Job Description Description: OHS Southeast Region Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS Southeast Regional Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
10/23/2026
Full time
Job Description Job Description Description: OHS Southeast Region Guardians of Honor is a small management consulting firm supporting the federal government since 1997 (). We are seeking an energetic new team member experienced in Federal grants management to support our Office of Head Start client. GOH is recruiting in anticipation of potential future openings that are subject to final approval and funding. No guarantee of position availability can be made at this time; however, candidate identification and preliminary interviews are being conducted to support timely hiring should authorization be granted. The Data Management Specialist is responsible for leading grants management data analysis and reporting tasks and serving as the primary data / system point of contact between the functional and technical teams. The Data Management Specialist is responsible for providing dedicated customer service to clients by executing grants management processes that meet client needs and expectations. The Data Management Specialist organizes and executes specific tasks throughout the grants management lifecycle to enable a seamless participant, grantee, and client experience. The Data Management Specialist is also responsible for assisting with building, maintaining, and testing databases and IT infrastructure, consolidating data from multiple sources, so analysts and team members may easily access and interpret data reliably. Duties and Responsibilities: Support design and development of databases, reports, and other tools as needed to support efficiencies and process improvement Maintain and oversee maintenance of grants management databases Create data governance models and metadata management systems to manage data from multiple sources/systems (e.g., Excel, Smartsheet, SQL, Power BI) Develop data quality assurance models and processes; provide training and support to data teams Provide strong knowledge and records management processes Test systems, lead test scenarios, and identify/document/remediate all issues Develop reports and presentations on analytical findings customized to various audiences Create and support trainings on database functionality for colleagues and grant recipients Coordinate and collaborate across the team to assure that all work products content and functionality are of highest quality and informed with up-to-date information? Attend weekly contract management and daily stand-up meetings as needed to support contract execution; Contribute to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.) Develop SOPs and QC procedures; and update to reflect efficiencies, best practices, and lessons learned Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans Prepare and maintain project file folders with all completed work products, artifacts, and deliverables Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions Support key pre- and post-award grants management activities, such as, but not limited to: annual report tracking, data management and analysis, data entry and QC for routine grantee metrics, correspondence, web content, surveys / forms and information collection tasks, SharePoint sites, preparing analysis and reports, help desk inquiry log, application screening, funding slates, decision letters, project abstracts, G5/GrantSolutions/HSES/etc. administration, closeout functions, and other activities as assigned Requirements: Minimum Qualifications: Bachelor's degree required, master's degree and/or relevant certifications preferred At least 3-5 years of related professional experience High level of demonstrated advanced proficiency in utilizing a variety of web-based and commercial off-the-shelf data management software packages such as Microsoft Excel, PowerPoint, Smartsheet, SQL, Power BI, etc. High level of demonstrated proficiency in aggregating, analyzing, and presenting data gathered from multiple sources Highly skilled in metadata management, data quality assurance and validation, and data governance Ability to work onsite at the OHS Southeast Regional Office Experience and education in education, early childhood education, child development, public administration, family and consumer science or related fields preferred Knowledge of Head Start Program and applicable grant systems a major distinguishing feature Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance Work Environment: The work environment is a typical office setting. Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing. Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods. Travel: 10% local and regional travel, with overnight stays necessary Required education and experience: Bachelor's degree required Equal employment opportunity statement: Guardians of Honor is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment and provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.
Job Description Job Description The Rehancement Group, Inc . (TRG), is a professional services and consulting firm committed to our Government customers. We provide highly qualified professionals to support the mission of our clients. TRG is seeking Records Consultants to join our team in supporting a Federal client in Winchester, VA for 1st shift only 7:00 am - 3:30 pm. This position requires an active Top-Secret Security Clearance. Compensation package may include sign-on bonus. Relocation Assistance may be provided. Duties and Responsibilities: Evaluate options in the context of project objectives and contribute to the implementation of strategic objectives. Support project objectives through activities such as conducting project interviews, gathering data, developing plans and recommendations in support of project objectives. Demonstrate problem solving skills and knowledge of records management. Apply lessons learned from observation/analysis of processes to develop efficiencies/process. Support teams of analysts working on complex large scale issues requiring research, analysis, planning, documentation, and technical support. Propose and/or develop methodologies for information and records management. Perform routine records management and clerical functions to assist client in records inventory, records lifecycle, inventory/file services, and other records management functions. Perform data entries in proprietary database. Experience using MS Word and Excel is required. Retrieving files from storage to determine disposition and if appropriate, return them to storage. Reviewing files for clearance level, disposition dates, FOIPA status, and any other relevant information. Researching relevant databases to identify files and locations for merging of loose documents. Reorganizing or repair files if needed. Inventorying records and files. Preparing boxes, boxing records for shipment (may require combining boxes into skids, shrink wrapping, palletizing and moving pallets with the use of a pallet jack). Filing and merging loose documents. Converting analog or older digital media into current formats. Preparing physical files for high-speed scanning by removing staples, paperclips, binder clips. Reassembly of physical files to the condition in which it was received. Electronic review of individual images to validate image quality, orientation, and clarity. Rescanning of individual pages using desktop scanners. Other special projects as assigned by Site Manager in coordination with the federal staff. Experience and Technical Qualifications: High school degree (or equivalent) and a minimum of 3 years of work experience, or Associate's degree and 1 year of relevant work experience is required. Active DOD Top-Secret Clearance Required (Must be eligible for CI Poly) is required. Possess demonstrated knowledge, experience, and ability in the development of solutions, recommendations, or outcomes across multiple complex tasks and/or Experience in assimilating information from various sources, analyzing existing processes, developing alternatives based on business process requirements to ensure data integrity is maintained. Demonstrated proficiency in the use of information technology, telecommunications, or security systems, through exposure such as publications, research, teaching and speeches disposition, and other records. Competent in general clerical principals, practices, and techniques; organizing and maintaining files and records database/recordkeeping systems, preparing routine, non- complex documents, and taking technical direction from a diverse group of federal employees. Capable of performing quantitative and qualitative work that is measured in final product and/or production. Capable of lifting up to 50 pounds is required. The Rehancement Group, Inc . provides competitive salaries commensurate with education and experience with full options for advancement and a robust benefits program. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dawn Newton, HR and Talent Acquisition Manager at .
10/21/2026
Full time
Job Description Job Description The Rehancement Group, Inc . (TRG), is a professional services and consulting firm committed to our Government customers. We provide highly qualified professionals to support the mission of our clients. TRG is seeking Records Consultants to join our team in supporting a Federal client in Winchester, VA for 1st shift only 7:00 am - 3:30 pm. This position requires an active Top-Secret Security Clearance. Compensation package may include sign-on bonus. Relocation Assistance may be provided. Duties and Responsibilities: Evaluate options in the context of project objectives and contribute to the implementation of strategic objectives. Support project objectives through activities such as conducting project interviews, gathering data, developing plans and recommendations in support of project objectives. Demonstrate problem solving skills and knowledge of records management. Apply lessons learned from observation/analysis of processes to develop efficiencies/process. Support teams of analysts working on complex large scale issues requiring research, analysis, planning, documentation, and technical support. Propose and/or develop methodologies for information and records management. Perform routine records management and clerical functions to assist client in records inventory, records lifecycle, inventory/file services, and other records management functions. Perform data entries in proprietary database. Experience using MS Word and Excel is required. Retrieving files from storage to determine disposition and if appropriate, return them to storage. Reviewing files for clearance level, disposition dates, FOIPA status, and any other relevant information. Researching relevant databases to identify files and locations for merging of loose documents. Reorganizing or repair files if needed. Inventorying records and files. Preparing boxes, boxing records for shipment (may require combining boxes into skids, shrink wrapping, palletizing and moving pallets with the use of a pallet jack). Filing and merging loose documents. Converting analog or older digital media into current formats. Preparing physical files for high-speed scanning by removing staples, paperclips, binder clips. Reassembly of physical files to the condition in which it was received. Electronic review of individual images to validate image quality, orientation, and clarity. Rescanning of individual pages using desktop scanners. Other special projects as assigned by Site Manager in coordination with the federal staff. Experience and Technical Qualifications: High school degree (or equivalent) and a minimum of 3 years of work experience, or Associate's degree and 1 year of relevant work experience is required. Active DOD Top-Secret Clearance Required (Must be eligible for CI Poly) is required. Possess demonstrated knowledge, experience, and ability in the development of solutions, recommendations, or outcomes across multiple complex tasks and/or Experience in assimilating information from various sources, analyzing existing processes, developing alternatives based on business process requirements to ensure data integrity is maintained. Demonstrated proficiency in the use of information technology, telecommunications, or security systems, through exposure such as publications, research, teaching and speeches disposition, and other records. Competent in general clerical principals, practices, and techniques; organizing and maintaining files and records database/recordkeeping systems, preparing routine, non- complex documents, and taking technical direction from a diverse group of federal employees. Capable of performing quantitative and qualitative work that is measured in final product and/or production. Capable of lifting up to 50 pounds is required. The Rehancement Group, Inc . provides competitive salaries commensurate with education and experience with full options for advancement and a robust benefits program. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dawn Newton, HR and Talent Acquisition Manager at .
