Babbitting Service Inc

Babbitting Service Inc in West Allis, WI seeks an IT Support Technician to support a precision manufacturing environment. You'll provide hands-on desktop, laptop, and printer support, manage user accounts, and troubleshoot shop-floor PCs and networked equipment. Responsibilities include resolving help desk tickets, maintaining hardware and software, assisting with backups and updates, and supporting basic network connectivity. You'll work closely with a small, skilled industrial team, ensuring reliable systems that keep our high-precision manufacturing and critical customer operations running smoothly. Responsibilities Provide on-site technical support for desktops, laptops, industrial PCs, and peripherals Respond to and resolve help desk tickets and user support requests Install, configure, and maintain Windows workstations and common manufacturing applications Support basic network connectivity, including switches, Wi-Fi, and cabling issues Administer user accounts, permissions, and access in Active Directory and related systems Assist with system updates, patches, antivirus, and backup routines Document issues, fixes, and standard procedures for repeatable support Collaborate with manufacturing staff to ensure reliability of shop-floor systems Escalate complex network or server issues to senior IT resources or vendors Contribute to a culture of safety, reliability, and continuous improvement in all IT work Required Skills Windows desktop and laptop support Basic Windows Server administration Active Directory user and device management Office 365 administration LAN/WAN and TCP/IP troubleshooting Industrial PC and HMI support Printer and peripheral setup and maintenance IT ticketing/help desk systems Basic network switch and Wi-Fi configuration Cybersecurity best practices for endpoints

Description: Babbitting Service Inc has an opportunity for a 'hands-on and onsite' candidate with 2+ years' experience to fill an IT Support Technician position at our corporate location. The onsite, in-house IT Support Technician will provide first-line technical assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, diagnosing, and escalating problems, when necessary, while delivering excellent customer service. Daily interaction includes responding to user inquiries through the ticketing system in a professional and timely manner. this role also involves diagnosing and resolving basic hardware, software, and connectivity issues, assisting with password resets, account setups, and access permissions, and providing users with guidance on best practices and basic troubleshooting steps. Work schedule is Monday - Friday; 7:30 am - 4pm with occasional evening or weekend availability for urgent and critical issues. Position may require travel to other Plant locations. Requirements: Preferred candidates will have: A minimum of an associate's degree in IT, Computer Science, or related field or equivalent related experience. CompTIA A+ or similar certification preferred. Experience working with helpdesk ticketing systems. Exposure to Active Directory and remote support tools. Other requirements: Basic knowledge and understanding of Windows OS environment and familiarity with common office applications (MS 365). Knowledge of networking fundamentals (TCP/IP, WI-FI troubleshooting). Ability to Install, configure, and update operating systems and standard applications. Document all support requests and resolutions in the helpdesk system. Escalate complex issues to other team members when required. Maintain knowledge of company IT policies and security protocols. BSI participates in E-Verify Candidates must complete background check prior to orientation Compensation details: 24.5-29 Hourly Wage PIa03b0bdb7bb4-7019