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Telecom Field Technician
Vero Networks Kalispell, Montana
Job Description Job Description TELECOM FIELD TECHNICIAN Department: Field Services Reports To: Field Supervisor Position Summary Mtnmax Internet now powered by Vero Networks is looking for a Telecom Field Technician to join our team. The Telecom Field Technician will be based out of our Kalispell, Montana market and will be responsible for providing on-site client installation, repairs, and maintenance of their equipment. The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she should possess a demonstrated history of achieving high levels of client satisfaction and is motivated to provide superior service. Currently hiring 2 open positions. Responsibilities: Responsible for all network field activity on the MtnMax network. Install and test new customer services in residential or business locations. Fiber splicing Troubleshoot and resolve network outages and issues. Perform job responsibilities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather) Climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet. Read and interpret Network Diagrams and/or detailed instructions. Operate a company vehicle in accordance with safe driving practices. Work with Engineering, Technical Support, and Service Delivery to complete installations and service calls. Provide excellent customer service. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. Qualifications: Two (2) years Fiber Optic and Cat6 Cable Installation (Preferred) Experience preferred but not necessary, configuring wireless equipment such as Ubiquiti, Cambium and Nokia. Experience with installing & handling various fiber optic cable types including single mode & multimode. Willingness to work in confined spaces, if necessary. Keen attention to detail and adherence to established standards. Powerful sense of accountability for safety, quality, and productivity Openness and availability to work flexible long hours, based on project requirements. Able to lift up to 50lbs and can carry a ladder. Must have a valid driver's license with a clean driving record COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION The anticipated hourly range for this position is $22.00 - $28.00 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. This position may be eligible for an annual discretionary bonus, based on individual performance and company profitability. 4 Medical plans with employer contributions for employees and dependents Dental and Vision insurance Life Insurance and AD&D Voluntary Life Insurance Disability Insurance 401(k) retirement plan + employer match 15 PTO days, 9 paid holidays + 2 floating holidays ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. Pre-Employment Screening Requirement for this Safety Sensitive Role At Vero Broadband, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy. Drug Screen Requirement Details: As a part of the hiring process for this position, you will be required to: Accept a Conditional Offer of Employment. Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date. This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety. Important Policy Notes: Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens. Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards. Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work. Vero Fiber Powered by JazzHR ITipRrA5cA
09/11/2026
Full time
Job Description Job Description TELECOM FIELD TECHNICIAN Department: Field Services Reports To: Field Supervisor Position Summary Mtnmax Internet now powered by Vero Networks is looking for a Telecom Field Technician to join our team. The Telecom Field Technician will be based out of our Kalispell, Montana market and will be responsible for providing on-site client installation, repairs, and maintenance of their equipment. The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she should possess a demonstrated history of achieving high levels of client satisfaction and is motivated to provide superior service. Currently hiring 2 open positions. Responsibilities: Responsible for all network field activity on the MtnMax network. Install and test new customer services in residential or business locations. Fiber splicing Troubleshoot and resolve network outages and issues. Perform job responsibilities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather) Climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet. Read and interpret Network Diagrams and/or detailed instructions. Operate a company vehicle in accordance with safe driving practices. Work with Engineering, Technical Support, and Service Delivery to complete installations and service calls. Provide excellent customer service. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. Qualifications: Two (2) years Fiber Optic and Cat6 Cable Installation (Preferred) Experience preferred but not necessary, configuring wireless equipment such as Ubiquiti, Cambium and Nokia. Experience with installing & handling various fiber optic cable types including single mode & multimode. Willingness to work in confined spaces, if necessary. Keen attention to detail and adherence to established standards. Powerful sense of accountability for safety, quality, and productivity Openness and availability to work flexible long hours, based on project requirements. Able to lift up to 50lbs and can carry a ladder. Must have a valid driver's license with a clean driving record COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION The anticipated hourly range for this position is $22.00 - $28.00 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. This position may be eligible for an annual discretionary bonus, based on individual performance and company profitability. 4 Medical plans with employer contributions for employees and dependents Dental and Vision insurance Life Insurance and AD&D Voluntary Life Insurance Disability Insurance 401(k) retirement plan + employer match 15 PTO days, 9 paid holidays + 2 floating holidays ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. Pre-Employment Screening Requirement for this Safety Sensitive Role At Vero Broadband, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy. Drug Screen Requirement Details: As a part of the hiring process for this position, you will be required to: Accept a Conditional Offer of Employment. Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date. This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety. Important Policy Notes: Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens. Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards. Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work. Vero Fiber Powered by JazzHR ITipRrA5cA
TELECOMMUNICATIONS
SJ Innovations LLC Oklahoma City, Oklahoma
Job Description Job Description Telecommunications professionals across all experience levels - from cable technicians and splicers to network engineers, project managers, and licensed electricians - to support an upcoming federal telecommunications infrastructure contract. The work involves the full lifecycle of voice, data, and video infrastructure on a large federal campus: installation, maintenance, troubleshooting, and modernization of fiber and copper plant, switches and routers, VoIP telephony, wireless and distributed antenna systems, and supporting power equipment. Roles range from hands-on trades work to advanced network engineering and program management, all performed on-site during core business hours with on-call response for key positions. Hiring is contingent on contract award.
09/11/2026
Full time
Job Description Job Description Telecommunications professionals across all experience levels - from cable technicians and splicers to network engineers, project managers, and licensed electricians - to support an upcoming federal telecommunications infrastructure contract. The work involves the full lifecycle of voice, data, and video infrastructure on a large federal campus: installation, maintenance, troubleshooting, and modernization of fiber and copper plant, switches and routers, VoIP telephony, wireless and distributed antenna systems, and supporting power equipment. Roles range from hands-on trades work to advanced network engineering and program management, all performed on-site during core business hours with on-call response for key positions. Hiring is contingent on contract award.
Telecommunications Tower Technician
Murphy Tower Service LLC Springfield, Missouri
Job Description Job Description Description: We are seeking a Telecommunications Tower Technician to join our team in Springfield, MO. As a family-owned and operated business , we treat every team member as one of our own. Our employees are our greatest assets. We offer competitive pay and comprehensive benefits for dedicated workers who want a long, successful career - not just a job. Employees can expect a unique company culture that includes: Competitive salary and top-tier benefits Promotion opportunities: Start at $22/hour and have the opportunity to quickly advance Continuing education and training through paid-to-learn programs Wellness programs covering physical, mental and financial health Travel to various job sites with weekends at home: On top of an hourly rate, we pay per diem for travel: $45/day on travel days, $60 for days in-between. $25 additional per day if two employees share a hotel room. Employees use company vehicles with fuel provided. Lodging is covered by the company. Telecommunications Tower Technician Business Unit: Service Schedule: May vary but typically Monday-Friday Travel: Requires 50-75% Position Type: Full-Time Job Description: Responsible for performing maintenance, troubleshooting, and repair services on telecommunication towers and related equipment to ensure optimal network performance. KERA's - Key Essential Responsibility Areas for this position: Perform maintenance, troubleshooting, and repair work on telecommunication towers, antennas, radios, coax, and other wireless equipment. Respond to and complete service tickets according to customer specifications and deadlines. Assess issues, verify Scope of Work, and communicate needs or changes to the Service Superintendent or Project Manager. Identify and secure any necessary site access, permits, or equipment (lifts, cranes, safety gear, etc.). Ensure all required tools, test gear, and materials are available and in proper working order before mobilizing to site. Follow a work plan to organize tasks and ensure efficient use of time and resources while maintaining quality standards. Perform on-site testing, troubleshooting, and equipment swaps as necessary to restore or improve service. Maintain proper documentation of all work performed, including photos, test results, and service logs. Adhere to all safety standards and participate in safety audits as required. Maintain cleanliness and organization of company vehicles, tools, and assigned job sites. Properly handle, store, and return customer-owned equipment (antennas, radio heads, etc.). Provide support to fellow technicians. Other Duties as Assigned Other duties as assigned. Requirements: Requirements - Employees will need to be able to perform the following: Knowledge, Skills, and Abilities: Minimum 2-3 years of telecommunications tower experience (construction, service, or maintenance). Proficient in climbing towers and working at heights in various weather conditions. Strong troubleshooting skills for RF, fiber, and electrical systems. Excellent communication skills - both verbal and written. Basic computer and mobile app skills for ticketing, reporting, and testing software. Ability to manage time effectively and work independently. Strong organizational skills and attention to detail. Approachable and able to work collaboratively with crew members, subcontractors, and customers. Educational Development and Qualifications: High school diploma or equivalent required; technical training or certifications in telecommunications preferred. OSHA 10/30, First Aid/CPR, and RF Awareness certifications preferred (or willingness to obtain). Physical, Mental, and Visual Effort: Continuous speaking, hearing, and visual effort. Requires climbing, standing, walking, lifting, and carrying heavy equipment frequently. Continuous mental and visual concentration requiring attention to detail and accuracy. Working Conditions: Outdoor work in varying conditions (hot/cold, wind, etc.). Exposure to high noise levels and working at heights. Typical field service environment with frequent travel.
09/11/2026
Full time
Job Description Job Description Description: We are seeking a Telecommunications Tower Technician to join our team in Springfield, MO. As a family-owned and operated business , we treat every team member as one of our own. Our employees are our greatest assets. We offer competitive pay and comprehensive benefits for dedicated workers who want a long, successful career - not just a job. Employees can expect a unique company culture that includes: Competitive salary and top-tier benefits Promotion opportunities: Start at $22/hour and have the opportunity to quickly advance Continuing education and training through paid-to-learn programs Wellness programs covering physical, mental and financial health Travel to various job sites with weekends at home: On top of an hourly rate, we pay per diem for travel: $45/day on travel days, $60 for days in-between. $25 additional per day if two employees share a hotel room. Employees use company vehicles with fuel provided. Lodging is covered by the company. Telecommunications Tower Technician Business Unit: Service Schedule: May vary but typically Monday-Friday Travel: Requires 50-75% Position Type: Full-Time Job Description: Responsible for performing maintenance, troubleshooting, and repair services on telecommunication towers and related equipment to ensure optimal network performance. KERA's - Key Essential Responsibility Areas for this position: Perform maintenance, troubleshooting, and repair work on telecommunication towers, antennas, radios, coax, and other wireless equipment. Respond to and complete service tickets according to customer specifications and deadlines. Assess issues, verify Scope of Work, and communicate needs or changes to the Service Superintendent or Project Manager. Identify and secure any necessary site access, permits, or equipment (lifts, cranes, safety gear, etc.). Ensure all required tools, test gear, and materials are available and in proper working order before mobilizing to site. Follow a work plan to organize tasks and ensure efficient use of time and resources while maintaining quality standards. Perform on-site testing, troubleshooting, and equipment swaps as necessary to restore or improve service. Maintain proper documentation of all work performed, including photos, test results, and service logs. Adhere to all safety standards and participate in safety audits as required. Maintain cleanliness and organization of company vehicles, tools, and assigned job sites. Properly handle, store, and return customer-owned equipment (antennas, radio heads, etc.). Provide support to fellow technicians. Other Duties as Assigned Other duties as assigned. Requirements: Requirements - Employees will need to be able to perform the following: Knowledge, Skills, and Abilities: Minimum 2-3 years of telecommunications tower experience (construction, service, or maintenance). Proficient in climbing towers and working at heights in various weather conditions. Strong troubleshooting skills for RF, fiber, and electrical systems. Excellent communication skills - both verbal and written. Basic computer and mobile app skills for ticketing, reporting, and testing software. Ability to manage time effectively and work independently. Strong organizational skills and attention to detail. Approachable and able to work collaboratively with crew members, subcontractors, and customers. Educational Development and Qualifications: High school diploma or equivalent required; technical training or certifications in telecommunications preferred. OSHA 10/30, First Aid/CPR, and RF Awareness certifications preferred (or willingness to obtain). Physical, Mental, and Visual Effort: Continuous speaking, hearing, and visual effort. Requires climbing, standing, walking, lifting, and carrying heavy equipment frequently. Continuous mental and visual concentration requiring attention to detail and accuracy. Working Conditions: Outdoor work in varying conditions (hot/cold, wind, etc.). Exposure to high noise levels and working at heights. Typical field service environment with frequent travel.
Telecommunications Technician II-ISP
NextEdge Networks Holdings LLC Billings, Montana
Job Description Job Description Job Summary: The ISP Technician II is a senior-level telecommunications professional responsible for the installation, integration, maintenance, troubleshooting, and repair of telecommunications and network infrastructure. This position performs advanced field work supporting wireless and wireline network environments, including routers, switches, basebands, upconverters, power plants, backup power systems, batteries, generators, and associated telecommunications equipment. The ISP Technician II provides technical leadership in the field, ensures work is completed safely and efficiently, and serves as a subject matter expert for network, electrical, and site infrastructure systems. Holds certifications in climbing/rescue, rigging, PPE usage, and specialized equipment operations. Primary Responsibilities: • Install, commission, troubleshoot, and maintain telecommunications network infrastructure, including routers, switches, baseband units, upconverters, RF equipment, and transport systems. • Perform advanced installation, integration, testing, and maintenance activities for wireless and wireline telecommunications networks. • Install, troubleshoot, and maintain AC and DC electrical systems supporting telecommunications facilities and network infrastructure. • Install, inspect, and maintain telecom power systems, including power plants, rectifiers, battery backup systems, generators, power distribution equipment, and associated site infrastructure. • Perform equipment integrations, alarm verification, software upgrades, and system turn-up activities to ensure network reliability and performance. • Install and maintain grounding systems, surge protection equipment, Overvoltage Protection (OVP) devices, and site bonding infrastructure in accordance with industry standards. • Lead and execute tower construction, maintenance, and upgrade activities, including antenna, coaxial cable, fiber optic, and microwave equipment installations. • Conduct and supervise testing activities, including sweep testing, PIM testing, fiber testing, power system testing, and equipment commissioning. • Troubleshoot network outages, equipment failures, and power-related issues utilizing test equipment, technical documentation, and manufacturer specifications. • Serve as the point leader in the field, providing guidance and instruction to team members to ensure safety, quality, and productivity. • Maintain OSHA regulations and company-specific EHS protocols, ensuring compliance with all safety requirements. • Operate specialized tools and equipment, including hoists, test equipment, power meters, fiber testing equipment, and rigging systems. • Interpret and validate construction drawings, RFDS packages, electrical schematics, one-line diagrams, and technical documentation to ensure project accuracy. • Provide mentorship and on-the-job training to less experienced technicians, fostering technical development and promoting a collaborative team environment. • Collaborate with Foremen, Project Managers, customers, and other stakeholders to address field challenges and ensure successful project execution. Minimum Education and Experience: • High school diploma or GED. • 5+ years of telecommunications, network infrastructure, wireless, ISP, or related construction and maintenance experience. • Experience supporting telecommunications network equipment, AC/DC power systems, and site infrastructure. Preferred and Additional Eligibility Qualifications: • OSHA 30 certification required. • First Aid/AED/CPR certification required. • Experience with routers, switches, basebands, upconverters, power plants, backup battery systems, generators, and wireless telecommunications equipment preferred. • Ability to obtain all required certifications, including but not limited to: RF Awareness Competent Climber Competent Rescuer ANSI 10.48 Competent Rigger Fall Protection Awareness Crane Spotter/Signal Person Capstan Hoist Operator Equipment Manufacturer Certifications Skills Required: • Advanced knowledge of telecommunications infrastructure, wireless systems, and network equipment. • Strong understanding of AC and DC electrical theory, power distribution systems, batteries, generators, rectifiers, and telecom power plants. • Experience troubleshooting and maintaining routers, switches, basebands, RF equipment, backup power systems, and site infrastructure. • Proficiency in fiber optic, coaxial, and network equipment installation, testing, and troubleshooting. • Ability to read and interpret construction drawings, RF data sheets, electrical schematics, one-line diagrams, and technical documentation. • Advanced troubleshooting and problem-solving skills related to network, electrical, and telecommunications systems. • Proficiency using industry-standard testing equipment for telecommunications, network, fiber optic, and electrical systems. • Strong leadership abilities to guide team members effectively during field operations. • Clear communication skills to relay instructions, articulate project needs, and document work accurately. • Ability to work independently and make sound technical decisions in dynamic field environments. Direct/Indirect Supervisory Responsibility: • Acts as a field leader and technical mentor for junior technicians and crew members. Work Environment / Physical Demands / Travel Required: • Ability to work in all weather conditions except for unsafe or extreme weather conditions. • Ability and willingness to climb telecommunications structures exceeding 300 feet while carrying loads in excess of 50 pounds. • Ability to work with energized AC and DC electrical systems following established safety procedures. • Ability to lift, carry, and operate tools, equipment, batteries, generators, and telecommunications materials. • Travel required up to 50% of the time. AAP/EEO Statement NextEdge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NextEdge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. NextEdge expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NextEdge employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Suggestion: If this role will support carrier network integrations (AT&T, Verizon, T-Mobile, Dish, etc.), I'd also add microwave, Nokia/Ericsson/Samsung equipment, and network commissioning experience to make it easier to attract experienced cell-site technicians.
09/11/2026
Full time
Job Description Job Description Job Summary: The ISP Technician II is a senior-level telecommunications professional responsible for the installation, integration, maintenance, troubleshooting, and repair of telecommunications and network infrastructure. This position performs advanced field work supporting wireless and wireline network environments, including routers, switches, basebands, upconverters, power plants, backup power systems, batteries, generators, and associated telecommunications equipment. The ISP Technician II provides technical leadership in the field, ensures work is completed safely and efficiently, and serves as a subject matter expert for network, electrical, and site infrastructure systems. Holds certifications in climbing/rescue, rigging, PPE usage, and specialized equipment operations. Primary Responsibilities: • Install, commission, troubleshoot, and maintain telecommunications network infrastructure, including routers, switches, baseband units, upconverters, RF equipment, and transport systems. • Perform advanced installation, integration, testing, and maintenance activities for wireless and wireline telecommunications networks. • Install, troubleshoot, and maintain AC and DC electrical systems supporting telecommunications facilities and network infrastructure. • Install, inspect, and maintain telecom power systems, including power plants, rectifiers, battery backup systems, generators, power distribution equipment, and associated site infrastructure. • Perform equipment integrations, alarm verification, software upgrades, and system turn-up activities to ensure network reliability and performance. • Install and maintain grounding systems, surge protection equipment, Overvoltage Protection (OVP) devices, and site bonding infrastructure in accordance with industry standards. • Lead and execute tower construction, maintenance, and upgrade activities, including antenna, coaxial cable, fiber optic, and microwave equipment installations. • Conduct and supervise testing activities, including sweep testing, PIM testing, fiber testing, power system testing, and equipment commissioning. • Troubleshoot network outages, equipment failures, and power-related issues utilizing test equipment, technical documentation, and manufacturer specifications. • Serve as the point leader in the field, providing guidance and instruction to team members to ensure safety, quality, and productivity. • Maintain OSHA regulations and company-specific EHS protocols, ensuring compliance with all safety requirements. • Operate specialized tools and equipment, including hoists, test equipment, power meters, fiber testing equipment, and rigging systems. • Interpret and validate construction drawings, RFDS packages, electrical schematics, one-line diagrams, and technical documentation to ensure project accuracy. • Provide mentorship and on-the-job training to less experienced technicians, fostering technical development and promoting a collaborative team environment. • Collaborate with Foremen, Project Managers, customers, and other stakeholders to address field challenges and ensure successful project execution. Minimum Education and Experience: • High school diploma or GED. • 5+ years of telecommunications, network infrastructure, wireless, ISP, or related construction and maintenance experience. • Experience supporting telecommunications network equipment, AC/DC power systems, and site infrastructure. Preferred and Additional Eligibility Qualifications: • OSHA 30 certification required. • First Aid/AED/CPR certification required. • Experience with routers, switches, basebands, upconverters, power plants, backup battery systems, generators, and wireless telecommunications equipment preferred. • Ability to obtain all required certifications, including but not limited to: RF Awareness Competent Climber Competent Rescuer ANSI 10.48 Competent Rigger Fall Protection Awareness Crane Spotter/Signal Person Capstan Hoist Operator Equipment Manufacturer Certifications Skills Required: • Advanced knowledge of telecommunications infrastructure, wireless systems, and network equipment. • Strong understanding of AC and DC electrical theory, power distribution systems, batteries, generators, rectifiers, and telecom power plants. • Experience troubleshooting and maintaining routers, switches, basebands, RF equipment, backup power systems, and site infrastructure. • Proficiency in fiber optic, coaxial, and network equipment installation, testing, and troubleshooting. • Ability to read and interpret construction drawings, RF data sheets, electrical schematics, one-line diagrams, and technical documentation. • Advanced troubleshooting and problem-solving skills related to network, electrical, and telecommunications systems. • Proficiency using industry-standard testing equipment for telecommunications, network, fiber optic, and electrical systems. • Strong leadership abilities to guide team members effectively during field operations. • Clear communication skills to relay instructions, articulate project needs, and document work accurately. • Ability to work independently and make sound technical decisions in dynamic field environments. Direct/Indirect Supervisory Responsibility: • Acts as a field leader and technical mentor for junior technicians and crew members. Work Environment / Physical Demands / Travel Required: • Ability to work in all weather conditions except for unsafe or extreme weather conditions. • Ability and willingness to climb telecommunications structures exceeding 300 feet while carrying loads in excess of 50 pounds. • Ability to work with energized AC and DC electrical systems following established safety procedures. • Ability to lift, carry, and operate tools, equipment, batteries, generators, and telecommunications materials. • Travel required up to 50% of the time. AAP/EEO Statement NextEdge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NextEdge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. NextEdge expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NextEdge employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Suggestion: If this role will support carrier network integrations (AT&T, Verizon, T-Mobile, Dish, etc.), I'd also add microwave, Nokia/Ericsson/Samsung equipment, and network commissioning experience to make it easier to attract experienced cell-site technicians.
Traffic Signal Technician
AM Signal Tampa, Florida
Job Description Job Description Description: Primary Objective The Traffic Signal Technician - IMSA II supports AM Signal's Southern California territory by providing field and in-house technical services for traffic signal control devices and Intelligent Transportation Systems (ITS) products. This role serves as a key technical resource for clients, contractors, and internal teams, ensuring products are installed, tested, and maintained correctly, and that customers are trained and self-sufficient in the systems AM Signal provides. Candidates should live in or near a major metropolitan area within the territory. Requirements: Essential Duties & Responsibilities Coordinate new and existing projects, preparing documentation, products, software, and backup equipment as needed. Provide and/or ensure product training is completed for clients or contractors prior to product installation. Identify product deficiencies or needs and inform sales of potential opportunities; actively promote new or updated products and maintenance contracts. Update firmware and software as needed, program, test, and troubleshoot all product lines when required. Facilitate returned merchandise authorizations (RMA) and repairs, including maintaining documentation and issue logs. Stay current on changes in existing products and support warehouse personnel as needed, including internal training for new product lines. Perform technical job builds, including cabinet installation with wiring and component testing, camera calibration and burn-in, and new product line testing. Troubleshoot lower-level technical issues in coordination with RMA and warehouse personnel. Maintain a solid understanding of new technical products and their components and functions in order to train and perform quality assurance prior to sales and maintain related product documentation in the company's shared file system. Attend technician-level tradeshows and industry gatherings, representing AM Signal and vendor partners professionally. Work directly with DOTs, agencies, and contractors to ensure they are proficient and self-sufficient in AM Signal products. Provide customer follow-up and support, including traffic control software programming and testing, and network design, installation, testing, maintenance, and configuration of network software and hardware. Qualifications Education & Experience High school diploma or equivalent required; technical or vocational training in electronics, traffic signal systems, or a related field preferred. IMSA certification required (Level II preferred; Level I will be considered). Current Flagger Card required. 3 years of experience in traffic signal systems, ITS products, electronics, or related field service work preferred. Valid driver's license and reliable vehicle required (mileage/vehicle reimbursement provided for company travel); must maintain a clean driving record with no traffic violations. Ability and willingness to travel 10% to 50% of the time, with up to 75% travel possible at times (company paid). Knowledge, Skills and Competencies Working knowledge of traffic signal control devices, ITS products, and related field and network hardware/software. Ability to read and apply technical documentation, product specifications, and installation/testing procedures. Self-starter with strong attention to detail and a customer service orientation. Strong verbal and written communication skills, with the ability to train and support clients, contractors, and internal teams. Ability to manage documentation, logs, and shared files accurately and consistently. Problem solving and troubleshooting ability across a range of technical products and systems. Professionalism in representing the company and vendor partners at client sites, tradeshows, and industry events. Team collaboration, particularly with warehouses, RMA, sales, and vendor partners. Physical Demands & Work Environment Regularly required to stand, walk, bend, kneel, and use hands and fingers to handle tools, components, and equipment. Frequently lifts and carries equipment, cabinets, and materials up to 50 lbs.; occasionally may lift more with assistance. Frequent driving required, including extended periods of time in a vehicle traveling to clients and job sites throughout the territory. Work is performed in a combination of outdoor field environments (roadways, traffic cabinets, active work zones) and indoor office/warehouse settings, with exposure to varying weather conditions, traffic, and noise. May require climbing, working at heights, or working in or around traffic control cabinets and equipment. Specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. Salary Range: $130,000 - $140,000
09/11/2026
Full time
Job Description Job Description Description: Primary Objective The Traffic Signal Technician - IMSA II supports AM Signal's Southern California territory by providing field and in-house technical services for traffic signal control devices and Intelligent Transportation Systems (ITS) products. This role serves as a key technical resource for clients, contractors, and internal teams, ensuring products are installed, tested, and maintained correctly, and that customers are trained and self-sufficient in the systems AM Signal provides. Candidates should live in or near a major metropolitan area within the territory. Requirements: Essential Duties & Responsibilities Coordinate new and existing projects, preparing documentation, products, software, and backup equipment as needed. Provide and/or ensure product training is completed for clients or contractors prior to product installation. Identify product deficiencies or needs and inform sales of potential opportunities; actively promote new or updated products and maintenance contracts. Update firmware and software as needed, program, test, and troubleshoot all product lines when required. Facilitate returned merchandise authorizations (RMA) and repairs, including maintaining documentation and issue logs. Stay current on changes in existing products and support warehouse personnel as needed, including internal training for new product lines. Perform technical job builds, including cabinet installation with wiring and component testing, camera calibration and burn-in, and new product line testing. Troubleshoot lower-level technical issues in coordination with RMA and warehouse personnel. Maintain a solid understanding of new technical products and their components and functions in order to train and perform quality assurance prior to sales and maintain related product documentation in the company's shared file system. Attend technician-level tradeshows and industry gatherings, representing AM Signal and vendor partners professionally. Work directly with DOTs, agencies, and contractors to ensure they are proficient and self-sufficient in AM Signal products. Provide customer follow-up and support, including traffic control software programming and testing, and network design, installation, testing, maintenance, and configuration of network software and hardware. Qualifications Education & Experience High school diploma or equivalent required; technical or vocational training in electronics, traffic signal systems, or a related field preferred. IMSA certification required (Level II preferred; Level I will be considered). Current Flagger Card required. 3 years of experience in traffic signal systems, ITS products, electronics, or related field service work preferred. Valid driver's license and reliable vehicle required (mileage/vehicle reimbursement provided for company travel); must maintain a clean driving record with no traffic violations. Ability and willingness to travel 10% to 50% of the time, with up to 75% travel possible at times (company paid). Knowledge, Skills and Competencies Working knowledge of traffic signal control devices, ITS products, and related field and network hardware/software. Ability to read and apply technical documentation, product specifications, and installation/testing procedures. Self-starter with strong attention to detail and a customer service orientation. Strong verbal and written communication skills, with the ability to train and support clients, contractors, and internal teams. Ability to manage documentation, logs, and shared files accurately and consistently. Problem solving and troubleshooting ability across a range of technical products and systems. Professionalism in representing the company and vendor partners at client sites, tradeshows, and industry events. Team collaboration, particularly with warehouses, RMA, sales, and vendor partners. Physical Demands & Work Environment Regularly required to stand, walk, bend, kneel, and use hands and fingers to handle tools, components, and equipment. Frequently lifts and carries equipment, cabinets, and materials up to 50 lbs.; occasionally may lift more with assistance. Frequent driving required, including extended periods of time in a vehicle traveling to clients and job sites throughout the territory. Work is performed in a combination of outdoor field environments (roadways, traffic cabinets, active work zones) and indoor office/warehouse settings, with exposure to varying weather conditions, traffic, and noise. May require climbing, working at heights, or working in or around traffic control cabinets and equipment. Specific vision abilities include close vision, distance vision, peripheral vision, and depth perception. Salary Range: $130,000 - $140,000
Telecommunications Technician III
Beacon Technologies Milwaukee, Wisconsin
Job Description Job Description Top Skills: Experience as an Enterprise voice and unified communications technician or analyst. Moves, adds, changes, and user provisioning across multiple UC platforms. Phone number inventory and lifecycle management. Ticket queue ownership and incident response. Telecom expense management and carrier coordination. E911 administration and records management. User training and adoption support. Ability to learn new technologies namely Microsoft Teams Voice. Communication Skills: Read, write and comprehend simple instructions, reports, short correspondence and memos. Exchange of information with internal/external contacts. Explain and gather information, answer queries, or provide assistance to internal, or external contacts. Persuade, confirm, or recommend course of action with internal and/or external contacts. Ability to document training materials that are easier to use by end users. Decision Making Skills: Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents. Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached. Complexity, Judgement and Problem Solving: Understand and follow instructions. Execute decisions within limits of standard policy and procedures. Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined. Years of Experience: 3-5 years of experience.
09/11/2026
Full time
Job Description Job Description Top Skills: Experience as an Enterprise voice and unified communications technician or analyst. Moves, adds, changes, and user provisioning across multiple UC platforms. Phone number inventory and lifecycle management. Ticket queue ownership and incident response. Telecom expense management and carrier coordination. E911 administration and records management. User training and adoption support. Ability to learn new technologies namely Microsoft Teams Voice. Communication Skills: Read, write and comprehend simple instructions, reports, short correspondence and memos. Exchange of information with internal/external contacts. Explain and gather information, answer queries, or provide assistance to internal, or external contacts. Persuade, confirm, or recommend course of action with internal and/or external contacts. Ability to document training materials that are easier to use by end users. Decision Making Skills: Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents. Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached. Complexity, Judgement and Problem Solving: Understand and follow instructions. Execute decisions within limits of standard policy and procedures. Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined. Years of Experience: 3-5 years of experience.
A/V Technician
Great River Resort & Casino Burlington, Iowa
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/11/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Controls/Automation Engineer
Continental Group Sector ContiTech Mount Pleasant, Iowa
Job Description Job Description Company Description Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets. Guided by the vision of being the customer's first choice for material-driven solutions, the ContiTech group sector focuses on development competence and material expertise for products and systems made of rubber, plastics, metal, and fabrics. These can also be equipped with electronic components in order to optimize them functionally for individual services. ContiTech's industrial growth areas are primarily in the areas of energy, agriculture, construction, and surfaces. In addition, ContiTech serves the automotive and transportation industries as well as rail transport. Job Description HOW YOU WILL MAKE AN IMPACT Assist in programming, configuring, and troubleshooting Siemens PLCs and HMIs for mixing/compounding equipment Support troubleshooting of control systems, drives, and instrumentation to reduce downtime. Help maintain documentation of control programs and wiring diagrams. Collaborate with engineers on equipment installations and process improvements. Learn and apply safety standards and company policies in all tasks. Support capital spending projects and implementations of new equipment Assist and support the implementation of Factory Talk and other automation software Work with cross-functional teams for continuous improvement projects Support and train maintenance technicians Support TPOC, Gemba, and 5S programs Training and coaching on Manufacturing Execution Systems (MES), Camline, Iconics, WiriTec, among others, depending on the implementation package. Qualifications WHAT YOU BRING TO THE ROLE Bachelor's degree in electrical engineering, automation, Controls Automation, mechatronics, or related engineering field 2+ years' experience with control systems in a manufacturing environment Working knowledge of electrical schematics and industrial networks Knowledge of PLCs, Allen Bradley, Siemens Strong willingness to learn and grow in a fast-paced manufacturing environment Knowledge of industrial safety standards Good communication and teamwork skills Willing to work on equipment and support the production and maintenance teams Demonstrated competency in basic use of hand tools, including multimeters Intermediate knowledge of the Microsoft Office suite The ability to work support nights and weekend shifts as needed Visa Sponsorship for Continental/ContiTech employees only ADDITIONAL WAYS TO STAND OUT 5+ years' experience with control systems in a manufacturing environment Extensive experience in technology development and implementation processes. Experience in Project Management. Experience in the implementation of standards and/or strategic projects. Additional Information All your information will be kept confidential according to EEO guidelines. EEO-Statement: EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to or contact US Recruiting at . This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.' Ready to drive with Continental? Take the first step and fill in the online application.
09/11/2026
Full time
Job Description Job Description Company Description Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets. Guided by the vision of being the customer's first choice for material-driven solutions, the ContiTech group sector focuses on development competence and material expertise for products and systems made of rubber, plastics, metal, and fabrics. These can also be equipped with electronic components in order to optimize them functionally for individual services. ContiTech's industrial growth areas are primarily in the areas of energy, agriculture, construction, and surfaces. In addition, ContiTech serves the automotive and transportation industries as well as rail transport. Job Description HOW YOU WILL MAKE AN IMPACT Assist in programming, configuring, and troubleshooting Siemens PLCs and HMIs for mixing/compounding equipment Support troubleshooting of control systems, drives, and instrumentation to reduce downtime. Help maintain documentation of control programs and wiring diagrams. Collaborate with engineers on equipment installations and process improvements. Learn and apply safety standards and company policies in all tasks. Support capital spending projects and implementations of new equipment Assist and support the implementation of Factory Talk and other automation software Work with cross-functional teams for continuous improvement projects Support and train maintenance technicians Support TPOC, Gemba, and 5S programs Training and coaching on Manufacturing Execution Systems (MES), Camline, Iconics, WiriTec, among others, depending on the implementation package. Qualifications WHAT YOU BRING TO THE ROLE Bachelor's degree in electrical engineering, automation, Controls Automation, mechatronics, or related engineering field 2+ years' experience with control systems in a manufacturing environment Working knowledge of electrical schematics and industrial networks Knowledge of PLCs, Allen Bradley, Siemens Strong willingness to learn and grow in a fast-paced manufacturing environment Knowledge of industrial safety standards Good communication and teamwork skills Willing to work on equipment and support the production and maintenance teams Demonstrated competency in basic use of hand tools, including multimeters Intermediate knowledge of the Microsoft Office suite The ability to work support nights and weekend shifts as needed Visa Sponsorship for Continental/ContiTech employees only ADDITIONAL WAYS TO STAND OUT 5+ years' experience with control systems in a manufacturing environment Extensive experience in technology development and implementation processes. Experience in Project Management. Experience in the implementation of standards and/or strategic projects. Additional Information All your information will be kept confidential according to EEO guidelines. EEO-Statement: EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to or contact US Recruiting at . This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.' Ready to drive with Continental? Take the first step and fill in the online application.
Service Delivery Manager
BeyondReach Cedar Rapids, Iowa
Job Description Job Description Description: Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree Preferred EXPERIENCE: 5-7 years' experience preferred Who We Are Looking For BeyondReach, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion. The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered on time, within scope, and to the highest quality standards while driving operational excellence, maintaining service level commitments, and partnering cross-functionally with sales, engineering, product, and customer success teams to deliver an exceptional client experience from project kickoff through successful service activation. What You'll Accomplish and Experience Operational Leadership Manage and lead Service Delivery/Implementation teams. Establish operational processes, documentation, and standards for service support and implementation. Coordinate with engineering and vendor partners on network maintenance and issue resolution. Own and manage project-level budgets for service delivery, ensuring effective cost management, vendor alignment, and project profitability. Provide proactive updates to internal leadership on project progress, timelines, projected revenue, and potential risks to ensure accurate forecasting and visibility into expected completion dates. Effectively identify when projects are stalled and proactively engage the appropriate internal departments to remove roadblocks, align resources, and keep initiatives moving toward completion. Own and manage the Site Tracker, ensuring project data is accurate, milestones are up to date, and work progresses efficiently by proactively identifying and resolving bottlenecks. Service Delivery & Implementation Oversee the end-to-end implementation of telecom services. Ensure projects move efficiently from sales handoff to service activation. Maintain service implementation timelines and ensure quality delivery standards are met. Coordinate closely with sales, account management, and customers during onboarding and deployment. Team Leadership & Development Lead, coach, and develop all team members to ensure continued growth and development. Establish performance expectations and provide ongoing training and professional development. Foster a collaborative, accountable, and customer-focused team culture. Manage team member schedules and workload balancing to support operational demands. Process & Continuous Improvement Develop and improve operational workflows, automation, and service delivery processes. Identify opportunities to increase efficiency and improve service deployment speed. Maintain operational documentation, runbooks, and knowledge bases. Support operational reporting and service review meetings with leadership. Customer & Vendor Coordination Serve as an escalation point for complex customer issues and service delivery challenges. Maintain a strong working knowledge of active projects and their status to provide timely insight, address roadblocks, and coordinate internal or external support as needed. Work closely with customers and internal teams to ensure clear communication during incidents or service implementations. Manage relationships with telecom carriers, vendors, and infrastructure partners as needed. Desirable Previous Experience Understanding of telecom service provisioning workflows, from sales handoff through circuit activation. Experience interpreting technical order forms (TOFs), LOAs, demarcation standards, and carrier documentation. Familiarity with carrier Ethernet, fixed wireless, microwave backhaul, and fiber-based services. Experience managing circuit turn-ups, customer onboarding, and coordinated vendor installations. Working knowledge of SLA management, service activation timelines, and project milestone tracking. Experience coordinating with upstream carriers, last-mile providers, tower vendors, and field technicians. Ability to translate technical network requirements into clear project plans and customer-facing updates. Demonstrated success improving operational workflows, reducing install cycle times, or enhancing service delivery efficiency. Experience leading and managing technical teams in deadline-driven, client-facing telecom environments. Proven experience in vendor-based project management within the telecom industry. Exceptional communication skills, both internal and client-facing. Flexible team player with the ability to adapt to shifting priorities. Strong business acumen, supported by a relevant business degree. Commitment to continuous learning and professional development. Why BeyondReach At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We're a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year Great Place to Work certified employer, we take pride in fostering a culture grounded in our values of: Pursue Human Excellence Partner to Win Create Value, Own the Outcome Lead with Curiosity and Courage CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you'll have the support you need to thrive. At CCR, you'll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It's a place where you can truly build your future. Want to see more about our story, follow the link -ccr-story/ Requirements:
09/11/2026
Full time
Job Description Job Description Description: Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree Preferred EXPERIENCE: 5-7 years' experience preferred Who We Are Looking For BeyondReach, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion. The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered on time, within scope, and to the highest quality standards while driving operational excellence, maintaining service level commitments, and partnering cross-functionally with sales, engineering, product, and customer success teams to deliver an exceptional client experience from project kickoff through successful service activation. What You'll Accomplish and Experience Operational Leadership Manage and lead Service Delivery/Implementation teams. Establish operational processes, documentation, and standards for service support and implementation. Coordinate with engineering and vendor partners on network maintenance and issue resolution. Own and manage project-level budgets for service delivery, ensuring effective cost management, vendor alignment, and project profitability. Provide proactive updates to internal leadership on project progress, timelines, projected revenue, and potential risks to ensure accurate forecasting and visibility into expected completion dates. Effectively identify when projects are stalled and proactively engage the appropriate internal departments to remove roadblocks, align resources, and keep initiatives moving toward completion. Own and manage the Site Tracker, ensuring project data is accurate, milestones are up to date, and work progresses efficiently by proactively identifying and resolving bottlenecks. Service Delivery & Implementation Oversee the end-to-end implementation of telecom services. Ensure projects move efficiently from sales handoff to service activation. Maintain service implementation timelines and ensure quality delivery standards are met. Coordinate closely with sales, account management, and customers during onboarding and deployment. Team Leadership & Development Lead, coach, and develop all team members to ensure continued growth and development. Establish performance expectations and provide ongoing training and professional development. Foster a collaborative, accountable, and customer-focused team culture. Manage team member schedules and workload balancing to support operational demands. Process & Continuous Improvement Develop and improve operational workflows, automation, and service delivery processes. Identify opportunities to increase efficiency and improve service deployment speed. Maintain operational documentation, runbooks, and knowledge bases. Support operational reporting and service review meetings with leadership. Customer & Vendor Coordination Serve as an escalation point for complex customer issues and service delivery challenges. Maintain a strong working knowledge of active projects and their status to provide timely insight, address roadblocks, and coordinate internal or external support as needed. Work closely with customers and internal teams to ensure clear communication during incidents or service implementations. Manage relationships with telecom carriers, vendors, and infrastructure partners as needed. Desirable Previous Experience Understanding of telecom service provisioning workflows, from sales handoff through circuit activation. Experience interpreting technical order forms (TOFs), LOAs, demarcation standards, and carrier documentation. Familiarity with carrier Ethernet, fixed wireless, microwave backhaul, and fiber-based services. Experience managing circuit turn-ups, customer onboarding, and coordinated vendor installations. Working knowledge of SLA management, service activation timelines, and project milestone tracking. Experience coordinating with upstream carriers, last-mile providers, tower vendors, and field technicians. Ability to translate technical network requirements into clear project plans and customer-facing updates. Demonstrated success improving operational workflows, reducing install cycle times, or enhancing service delivery efficiency. Experience leading and managing technical teams in deadline-driven, client-facing telecom environments. Proven experience in vendor-based project management within the telecom industry. Exceptional communication skills, both internal and client-facing. Flexible team player with the ability to adapt to shifting priorities. Strong business acumen, supported by a relevant business degree. Commitment to continuous learning and professional development. Why BeyondReach At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We're a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As a ten-year Great Place to Work certified employer, we take pride in fostering a culture grounded in our values of: Pursue Human Excellence Partner to Win Create Value, Own the Outcome Lead with Curiosity and Courage CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you'll have the support you need to thrive. At CCR, you'll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It's a place where you can truly build your future. Want to see more about our story, follow the link -ccr-story/ Requirements:
A/V Technician
Great River Resort & Casino Iowa City, Iowa
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/11/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
A/V Technician
Great River Resort & Casino Mount Pleasant, Iowa
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/11/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Data Communications Technician
River Cities Engineering Blue Grass, Iowa
Job Description Job Description Position Summary The Data Communications Technician is responsible for the installation, maintenance, testing, and troubleshooting of telecommunications and low-/medium-voltage systems in commercial and industrial environments. This includes structured cabling, fiber optic systems, telecommunications equipment, network infrastructure, and related components. Work is performed in accordance with project specifications, blueprints, wiring diagrams, applicable codes, and company safety standards. Essential Duties Install, terminate, label, test, and troubleshoot copper and fiber optic cabling systems. Install telecommunications equipment, pathways, racks, cabinets, cable tray, and support systems. Read, interpret, and utilize blueprints, schematics, network diagrams, layouts, specifications, and other project documentation to perform assigned work. Perform cable testing and certification using industry-standard testing equipment. Troubleshoot and repair telecommunications cabling, equipment, and related systems. Complete testing, certification, and commissioning activities and document results in accordance with project and customer requirements. Maintain accurate records of installations, testing results, project changes, and material inventory. Maintain compliance with applicable codes, customer specifications, and company safety requirements. Assist in training and mentoring apprentices and entry-level technicians. Communicate effectively with project managers, customers, and all internal and external business contacts regarding project status and technical issues. Accurately distinguish and identify color-coded conductors, cables, wiring, and related components in accordance with applicable codes, industry standards, and safety requirements, with or without reasonable accommodation. Use and operate hand tools, power tools, testing equipment, cable testers, splicing equipment, and other specialized telecommunications installation tools to perform assigned work safely and effectively. Promote and maintain a clean, organized, and safe work environment in accordance with OSHA, company and customer safety regulations. Verify system performance, testing results, and installation quality to ensure compliance with project specifications, applicable codes, and safety requirements. Represent the company in a positive and professional manner. Maintain a professional appearance and comply with company dress, grooming, hygiene, and safety standards. Perform other duties as assigned. Physical Demands and Working Conditions The physical demands and working conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Perform physically demanding work requiring manual dexterity, including lifting, carrying, pushing, and pulling up to 50 pounds; frequent bending, kneeling, crawling, reaching, climbing, and working in awkward positions; and prolonged periods of sitting, standing, and walking. Work in a variety of indoor and outdoor environments, including confined spaces, elevated locations, noisy or dusty conditions, and exposure to varying temperatures and weather conditions. Safely work from ladders, scaffolding, aerial lifts, and other elevated work platforms as required. Regularly use hands and fingers to operate tools, equipment, testing instruments, and technology devices requiring fine motor skills. Maintain visual acuity sufficient to read technical documents, blueprints, schematics, labels, and electronic displays, as well as distinguish wire colors and identify small components. Travel to job sites and customer locations, including overnight stays, as required. Job Qualifications Valid driver's license required. Experience with cable pulling, terminations, labeling, and testing of CAT5e/CAT6 and fiber optic cables. Proficient working with IP networks, VLANs, switches, and routers. Familiarity with VoIP, IP-based systems, and related network protocols. Proficiency in reading and interpreting blueprints, schematics, technical diagrams, and project specifications. Working knowledge of electrical and medium-voltage installation methods, tools, materials, and industry practices. Ability to maintain accurate service records, as-built diagrams, and project documentation. Ability to comprehend and apply job-related instructions and materials in English, with or without reasonable accommodation or through an approved translation method, as required for safe and effective job performance. Basic proficiency in reading, writing, and arithmetic is required. Ability to communicate effectively and professionally, both verbally and in writing, with customers, coworkers, and other stakeholders. Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively. Ability to work independently with minimal supervision. Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve data communications issues, prioritize work, exercise sound judgment, and make informed decisions independently. Demonstrated commitment to safety and the ability to consistently comply with OSHA regulations, electrical safety standards, company safety policies, and industry best practices. Education and Experience High school diploma or GED required. Minimum of three years of hands-on experience installing, maintaining, and troubleshooting commercial or industrial telecommunications systems, including related peripheral equipment such as network infrastructure, optical fiber, on-site controllers, data modems, and terminals. Proficiency in the tools, materials, methods and practices of the data communications and electrical trade required. BICSI Installer certification or equivalent preferred. BICSI Technician (TECH) certification preferred. Fiber optic, structured cabling, and/or CFOS/D certifications are a plus. Benefits Medical, dental, vision, life insurance, short-term and long-term disability coverage, flexible spending plan, 401(k) plus matching, paid time off, paid holidays, paid bereavement, company apparel allowance. Relocation will not be provided for this position. River Cities Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and genetic information. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
09/11/2026
Full time
Job Description Job Description Position Summary The Data Communications Technician is responsible for the installation, maintenance, testing, and troubleshooting of telecommunications and low-/medium-voltage systems in commercial and industrial environments. This includes structured cabling, fiber optic systems, telecommunications equipment, network infrastructure, and related components. Work is performed in accordance with project specifications, blueprints, wiring diagrams, applicable codes, and company safety standards. Essential Duties Install, terminate, label, test, and troubleshoot copper and fiber optic cabling systems. Install telecommunications equipment, pathways, racks, cabinets, cable tray, and support systems. Read, interpret, and utilize blueprints, schematics, network diagrams, layouts, specifications, and other project documentation to perform assigned work. Perform cable testing and certification using industry-standard testing equipment. Troubleshoot and repair telecommunications cabling, equipment, and related systems. Complete testing, certification, and commissioning activities and document results in accordance with project and customer requirements. Maintain accurate records of installations, testing results, project changes, and material inventory. Maintain compliance with applicable codes, customer specifications, and company safety requirements. Assist in training and mentoring apprentices and entry-level technicians. Communicate effectively with project managers, customers, and all internal and external business contacts regarding project status and technical issues. Accurately distinguish and identify color-coded conductors, cables, wiring, and related components in accordance with applicable codes, industry standards, and safety requirements, with or without reasonable accommodation. Use and operate hand tools, power tools, testing equipment, cable testers, splicing equipment, and other specialized telecommunications installation tools to perform assigned work safely and effectively. Promote and maintain a clean, organized, and safe work environment in accordance with OSHA, company and customer safety regulations. Verify system performance, testing results, and installation quality to ensure compliance with project specifications, applicable codes, and safety requirements. Represent the company in a positive and professional manner. Maintain a professional appearance and comply with company dress, grooming, hygiene, and safety standards. Perform other duties as assigned. Physical Demands and Working Conditions The physical demands and working conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Perform physically demanding work requiring manual dexterity, including lifting, carrying, pushing, and pulling up to 50 pounds; frequent bending, kneeling, crawling, reaching, climbing, and working in awkward positions; and prolonged periods of sitting, standing, and walking. Work in a variety of indoor and outdoor environments, including confined spaces, elevated locations, noisy or dusty conditions, and exposure to varying temperatures and weather conditions. Safely work from ladders, scaffolding, aerial lifts, and other elevated work platforms as required. Regularly use hands and fingers to operate tools, equipment, testing instruments, and technology devices requiring fine motor skills. Maintain visual acuity sufficient to read technical documents, blueprints, schematics, labels, and electronic displays, as well as distinguish wire colors and identify small components. Travel to job sites and customer locations, including overnight stays, as required. Job Qualifications Valid driver's license required. Experience with cable pulling, terminations, labeling, and testing of CAT5e/CAT6 and fiber optic cables. Proficient working with IP networks, VLANs, switches, and routers. Familiarity with VoIP, IP-based systems, and related network protocols. Proficiency in reading and interpreting blueprints, schematics, technical diagrams, and project specifications. Working knowledge of electrical and medium-voltage installation methods, tools, materials, and industry practices. Ability to maintain accurate service records, as-built diagrams, and project documentation. Ability to comprehend and apply job-related instructions and materials in English, with or without reasonable accommodation or through an approved translation method, as required for safe and effective job performance. Basic proficiency in reading, writing, and arithmetic is required. Ability to communicate effectively and professionally, both verbally and in writing, with customers, coworkers, and other stakeholders. Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively. Ability to work independently with minimal supervision. Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve data communications issues, prioritize work, exercise sound judgment, and make informed decisions independently. Demonstrated commitment to safety and the ability to consistently comply with OSHA regulations, electrical safety standards, company safety policies, and industry best practices. Education and Experience High school diploma or GED required. Minimum of three years of hands-on experience installing, maintaining, and troubleshooting commercial or industrial telecommunications systems, including related peripheral equipment such as network infrastructure, optical fiber, on-site controllers, data modems, and terminals. Proficiency in the tools, materials, methods and practices of the data communications and electrical trade required. BICSI Installer certification or equivalent preferred. BICSI Technician (TECH) certification preferred. Fiber optic, structured cabling, and/or CFOS/D certifications are a plus. Benefits Medical, dental, vision, life insurance, short-term and long-term disability coverage, flexible spending plan, 401(k) plus matching, paid time off, paid holidays, paid bereavement, company apparel allowance. Relocation will not be provided for this position. River Cities Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and genetic information. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
A/V Technician
Great River Resort & Casino Davenport, Iowa
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/11/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Facility Support & Desktop Technician
Koozie Group Red Wing, Minnesota
If our name sounds familiar, there's a reason why. We're the people behind the iconic Koozie Can Kooler - and more! As one of the largest suppliers in the promotional products industry, you've probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. We're looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ! Hours: 1st shift with flexibility Pay: $24.00 - $27.00/hr. Location: Red Wing, Minnesota Why Join the Koozie Group Team: People First culture Flexible Schedules Great Shift Differential (2nd Shift - $1.25/hr. / 3rd Shift - $1.75/hr.) We will train for all positions! Climate controlled environment (Clean and Heat/AC ) Great Benefits (Health, Dental, Vision, 401k with match, and more!) Paid Time Off (Vacation, Sick, Personal) Tuition Reimbursement Advancement Opportunities (as soon as 6 months) Employee Referral Bonus Program Annual Performance Reviews Employee Discount Program Overview for Facility Support & Desktop Technician : We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support. Key Responsibilities of Facility Support & Desktop Technician : Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies. Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment. Collaborate with vendors and service providers for repairs and upgrades. Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities. Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Address high-priority incidents promptly and efficiently to minimize downtime. Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference. Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users. Qualifications for Facility Support & Desktop Technician : At least 5 years of experience as a Desktop Technician or in a similar IT support role. A degree in Information Technology or a related field is preferred but not required. Proficiency in Windows and macOS operating systems. Familiarity with Microsoft Office Suite. Strong understanding of network fundamentals. Experience with Active Directory, Group Policy, and remote desktop tools. Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Demonstrated commitment to high-quality customer service and support. Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively. Please know all International Applicants will not be Accepted at this Time. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Compensation details: 24-27 Hourly Wage PI66368e98bee8-1152
09/11/2026
Full time
If our name sounds familiar, there's a reason why. We're the people behind the iconic Koozie Can Kooler - and more! As one of the largest suppliers in the promotional products industry, you've probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. We're looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going ! Hours: 1st shift with flexibility Pay: $24.00 - $27.00/hr. Location: Red Wing, Minnesota Why Join the Koozie Group Team: People First culture Flexible Schedules Great Shift Differential (2nd Shift - $1.25/hr. / 3rd Shift - $1.75/hr.) We will train for all positions! Climate controlled environment (Clean and Heat/AC ) Great Benefits (Health, Dental, Vision, 401k with match, and more!) Paid Time Off (Vacation, Sick, Personal) Tuition Reimbursement Advancement Opportunities (as soon as 6 months) Employee Referral Bonus Program Annual Performance Reviews Employee Discount Program Overview for Facility Support & Desktop Technician : We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support. Key Responsibilities of Facility Support & Desktop Technician : Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies. Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment. Collaborate with vendors and service providers for repairs and upgrades. Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities. Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Address high-priority incidents promptly and efficiently to minimize downtime. Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference. Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users. Qualifications for Facility Support & Desktop Technician : At least 5 years of experience as a Desktop Technician or in a similar IT support role. A degree in Information Technology or a related field is preferred but not required. Proficiency in Windows and macOS operating systems. Familiarity with Microsoft Office Suite. Strong understanding of network fundamentals. Experience with Active Directory, Group Policy, and remote desktop tools. Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Demonstrated commitment to high-quality customer service and support. Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively. Please know all International Applicants will not be Accepted at this Time. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Compensation details: 24-27 Hourly Wage PI66368e98bee8-1152
Data Center Technician
NextGen Global Resources Red Oak, Texas
Job Description Job Description We are seeking a Data Center Technician to support fiber optic and copper cabling installations within active data center construction environments. The technician will be responsible for cable pulling, routing, dressing, porting, termination, testing, and troubleshooting while maintaining a strong focus on safety, quality, and productivity . Key Responsibilities Pull, route, dress, and secure fiber optic and copper cabling . Install cabling through ladder racks, cable trays, conduit, innerduct, and other approved pathways . Port and connect fiber optic cabling while ensuring proper routing and polarity. Terminate copper cabling, including jacks, patch panels, and connectors . Test fiber and copper cabling using Fluke, VIAVI, EXFO, or similar test equipment . Troubleshoot cabling and connectivity issues, including fiber loss, failed terminations, and polarity issues . Read and follow construction drawings, cable schedules, and work instructions . Maintain a clean, organized, and safe work area. Follow all site-specific safety, PPE, security, and quality requirements . Work effectively in an active construction environment while meeting established production and quality expectations . Demonstrate strong attention to detail and commitment to quality workmanship. Required Qualifications Previous experience in structured cabling, telecommunications, fiber optics, or data center construction . Hands-on experience pulling and installing fiber optic and copper cabling . Experience terminating copper cabling. Ability to test and troubleshoot fiber and copper cabling . Experience using Fluke, VIAVI, EXFO, or similar testing equipment is preferred. Ability to work 12-hour shifts , including day or night shifts. Ability to work safely and effectively in an active construction environment . Strong attention to detail and commitment to quality workmanship. Work Environment Active data center construction environment. Requires adherence to site-specific safety, PPE, security, and quality standards . Ability to work extended 12-hour shifts , including day and night schedules. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
09/11/2026
Full time
Job Description Job Description We are seeking a Data Center Technician to support fiber optic and copper cabling installations within active data center construction environments. The technician will be responsible for cable pulling, routing, dressing, porting, termination, testing, and troubleshooting while maintaining a strong focus on safety, quality, and productivity . Key Responsibilities Pull, route, dress, and secure fiber optic and copper cabling . Install cabling through ladder racks, cable trays, conduit, innerduct, and other approved pathways . Port and connect fiber optic cabling while ensuring proper routing and polarity. Terminate copper cabling, including jacks, patch panels, and connectors . Test fiber and copper cabling using Fluke, VIAVI, EXFO, or similar test equipment . Troubleshoot cabling and connectivity issues, including fiber loss, failed terminations, and polarity issues . Read and follow construction drawings, cable schedules, and work instructions . Maintain a clean, organized, and safe work area. Follow all site-specific safety, PPE, security, and quality requirements . Work effectively in an active construction environment while meeting established production and quality expectations . Demonstrate strong attention to detail and commitment to quality workmanship. Required Qualifications Previous experience in structured cabling, telecommunications, fiber optics, or data center construction . Hands-on experience pulling and installing fiber optic and copper cabling . Experience terminating copper cabling. Ability to test and troubleshoot fiber and copper cabling . Experience using Fluke, VIAVI, EXFO, or similar testing equipment is preferred. Ability to work 12-hour shifts , including day or night shifts. Ability to work safely and effectively in an active construction environment . Strong attention to detail and commitment to quality workmanship. Work Environment Active data center construction environment. Requires adherence to site-specific safety, PPE, security, and quality standards . Ability to work extended 12-hour shifts , including day and night schedules. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Company Description • What you didn't know about us: • Competitive salary • Health, Dental and Vision Benefits • Short/Long Term Disability and Critical Care/Illness Protection • Life Insurance and Retirement Plans • Employee Assistance Program • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! • We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! • We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. • We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! • Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. • For more information click Equal Employment Opportunity is the law. • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
Infra Delivery Install Technician
Amazon Web Services, Inc. Frederick, Maryland
Amazon Web Services, Inc. is seeking an Infra Delivery Install Technician to support infrastructure delivery in AWS data centers. In this role, you will rack and stack servers, install network and power hardware, run and label copper and fiber cabling, and perform basic hardware testing to ensure capacity is delivered on time. You'll follow detailed build documents, update tickets and asset records, and collaborate closely with operations and networking teams. You'll work in a fast-paced, safety-focused environment that values ownership, high standards, and continual learning with exposure to cutting-edge cloud infrastructure. Responsibilities Rack, stack, and install servers, storage, and network equipment in AWS data centers Run, terminate, and label copper and fiber cabling according to standards Install and verify power connections, cable management, and patching Execute build documents, MOPs, and checklists to deliver new capacity Perform basic hardware testing, troubleshooting, and replacement of failed components Maintain accurate asset, inventory, and port records in ticketing and tracking systems Collaborate with operations, networking, and security teams to coordinate installs Follow safety, security, and compliance procedures within the data center Assist with decommissioning, moves, adds, and changes for infrastructure hardware Contribute to continuous improvement of installation processes and documentation Required Skills Data center infrastructure installation Low-voltage and fiber cabling Network hardware installation Server racking and stacking Hardware troubleshooting Reading infrastructure diagrams Change management and ticketing tools Inventory and asset management Safety and EHS procedures Documentation and reporting
09/11/2026
Full time
Amazon Web Services, Inc. is seeking an Infra Delivery Install Technician to support infrastructure delivery in AWS data centers. In this role, you will rack and stack servers, install network and power hardware, run and label copper and fiber cabling, and perform basic hardware testing to ensure capacity is delivered on time. You'll follow detailed build documents, update tickets and asset records, and collaborate closely with operations and networking teams. You'll work in a fast-paced, safety-focused environment that values ownership, high standards, and continual learning with exposure to cutting-edge cloud infrastructure. Responsibilities Rack, stack, and install servers, storage, and network equipment in AWS data centers Run, terminate, and label copper and fiber cabling according to standards Install and verify power connections, cable management, and patching Execute build documents, MOPs, and checklists to deliver new capacity Perform basic hardware testing, troubleshooting, and replacement of failed components Maintain accurate asset, inventory, and port records in ticketing and tracking systems Collaborate with operations, networking, and security teams to coordinate installs Follow safety, security, and compliance procedures within the data center Assist with decommissioning, moves, adds, and changes for infrastructure hardware Contribute to continuous improvement of installation processes and documentation Required Skills Data center infrastructure installation Low-voltage and fiber cabling Network hardware installation Server racking and stacking Hardware troubleshooting Reading infrastructure diagrams Change management and ticketing tools Inventory and asset management Safety and EHS procedures Documentation and reporting
Engineering Operation Technician
Amazon Web Services, Inc. Lubbock, Texas
Amazon Web Services, Inc. is seeking an Engineering Operations Technician for night shifts to support critical AWS data center infrastructure. You will monitor and troubleshoot servers, networks, and facility systems, respond to incidents, perform deployments and maintenance, and follow strict change and security controls. Partnering with engineering and operations teams, you'll document procedures, improve runbooks, and drive root-cause analysis to maintain high availability. This role is ideal for detail-oriented technicians who thrive in a fast-paced, customer-obsessed environment and want hands-on experience with large-scale cloud systems. Responsibilities Monitor and maintain AWS data center servers, networks, and supporting infrastructure during night shifts. Respond to and resolve incidents, alerts, and outages following defined SLAs and escalation paths. Perform routine maintenance, deployments, and hardware replacements according to change-management procedures. Document runbooks, procedures, and incident reports to support knowledge sharing and continuous improvement. Collaborate with engineering and operations teams to troubleshoot complex technical issues and drive root-cause analysis. Ensure adherence to security, compliance, and safety standards within the data center environment. Use monitoring and ticketing tools to track system health, incidents, and work progress. Contribute to process improvements to increase reliability, efficiency, and automation of operations. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, Load Balancing) Scripting (Python, Bash, Power Shell) Monitoring and alerting tools (Cloud Watch, Nagios, Zabbix) Incident and problem management Data center hardware troubleshooting Change management processes ITIL/operations best practices Documentation and runbook creation
09/11/2026
Full time
Amazon Web Services, Inc. is seeking an Engineering Operations Technician for night shifts to support critical AWS data center infrastructure. You will monitor and troubleshoot servers, networks, and facility systems, respond to incidents, perform deployments and maintenance, and follow strict change and security controls. Partnering with engineering and operations teams, you'll document procedures, improve runbooks, and drive root-cause analysis to maintain high availability. This role is ideal for detail-oriented technicians who thrive in a fast-paced, customer-obsessed environment and want hands-on experience with large-scale cloud systems. Responsibilities Monitor and maintain AWS data center servers, networks, and supporting infrastructure during night shifts. Respond to and resolve incidents, alerts, and outages following defined SLAs and escalation paths. Perform routine maintenance, deployments, and hardware replacements according to change-management procedures. Document runbooks, procedures, and incident reports to support knowledge sharing and continuous improvement. Collaborate with engineering and operations teams to troubleshoot complex technical issues and drive root-cause analysis. Ensure adherence to security, compliance, and safety standards within the data center environment. Use monitoring and ticketing tools to track system health, incidents, and work progress. Contribute to process improvements to increase reliability, efficiency, and automation of operations. Required Skills Linux/Unix administration Windows Server administration Networking (TCP/IP, DNS, Load Balancing) Scripting (Python, Bash, Power Shell) Monitoring and alerting tools (Cloud Watch, Nagios, Zabbix) Incident and problem management Data center hardware troubleshooting Change management processes ITIL/operations best practices Documentation and runbook creation
Smart Home Audio Video Programmer Technician
Executive Electronics of Southwest Florida Bonita Springs, Florida
Job Description Job Description The Mission: Engineering the Extraordinary At Executive Electronics, we don't just "install gear"-we curate lifestyle experiences for the most prestigious homes in Southwest Florida. We are looking for a Lead Integration Technician who views a server rack as a work of art and a complex network as a challenge to be conquered. If you are tired of "trunk-slammers" and disorganized projects, it's time to join a team that values craftsmanship over shortcuts. Why Top Techs Choose Executive Electronics: Elite Canvas: You'll work on the most stunning architectural masterpieces in Naples and Bonita Springs. Your work will be the heartbeat of multi-million dollar estates. Zero-Chaos Culture: We use iPoint to keep our projects streamlined. You'll have the documentation, the right tools, and the support staff you need to succeed-not just "figure it out" on the fly. Career Sovereignty: We don't just give you a job; we invest in your mastery. From manufacturer certifications to leadership training, we pay for your growth. The "Executive" Standard: Join a crew where everyone holds the line on quality. No more fixing other people's messy wiring. Your Impact as a Leader: Command the Field: You aren't just a tech; you're a mentor. You'll lead a dedicated crew, instilling the habits that turn a good technician into a master integrator. Architect Smart Environments: Take total ownership of high-end systems featuring Control4, Elan, Lutron, and Vantage. The Client Whisperer: You'll be the face of the project, translating "tech-speak" into the simple, magical experience our high-net-worth clients crave. Precision Engineering: Build robust, enterprise-grade networks (VLANs, IP protocols) that serve as the indestructible foundation for the modern smart home. What You Bring to the Rack: The Veteran's Eye: You have deep-rooted experience in AV integration and can troubleshoot a system before the client even knows there's a glitch. Leadership DNA: You know how to motivate a team during a long "Grand Opening" push and keep morale high. Networking IQ: You understand that in 2026, the network is everything. You're as comfortable with a laptop as you are with a drill. The Perks & Stability: Competitive Salary: Negotiable based on your "black belt" level of expertise. Consistent, Local Work: No long-haul travel; we dominate the SWFL market. Full Benefits Package: Health, dental, and vision kick in after 90 days. Growth Trajectory: We promote from within. Your next step could be Project Management or System Design. Ready to lead the best in the business?
09/11/2026
Full time
Job Description Job Description The Mission: Engineering the Extraordinary At Executive Electronics, we don't just "install gear"-we curate lifestyle experiences for the most prestigious homes in Southwest Florida. We are looking for a Lead Integration Technician who views a server rack as a work of art and a complex network as a challenge to be conquered. If you are tired of "trunk-slammers" and disorganized projects, it's time to join a team that values craftsmanship over shortcuts. Why Top Techs Choose Executive Electronics: Elite Canvas: You'll work on the most stunning architectural masterpieces in Naples and Bonita Springs. Your work will be the heartbeat of multi-million dollar estates. Zero-Chaos Culture: We use iPoint to keep our projects streamlined. You'll have the documentation, the right tools, and the support staff you need to succeed-not just "figure it out" on the fly. Career Sovereignty: We don't just give you a job; we invest in your mastery. From manufacturer certifications to leadership training, we pay for your growth. The "Executive" Standard: Join a crew where everyone holds the line on quality. No more fixing other people's messy wiring. Your Impact as a Leader: Command the Field: You aren't just a tech; you're a mentor. You'll lead a dedicated crew, instilling the habits that turn a good technician into a master integrator. Architect Smart Environments: Take total ownership of high-end systems featuring Control4, Elan, Lutron, and Vantage. The Client Whisperer: You'll be the face of the project, translating "tech-speak" into the simple, magical experience our high-net-worth clients crave. Precision Engineering: Build robust, enterprise-grade networks (VLANs, IP protocols) that serve as the indestructible foundation for the modern smart home. What You Bring to the Rack: The Veteran's Eye: You have deep-rooted experience in AV integration and can troubleshoot a system before the client even knows there's a glitch. Leadership DNA: You know how to motivate a team during a long "Grand Opening" push and keep morale high. Networking IQ: You understand that in 2026, the network is everything. You're as comfortable with a laptop as you are with a drill. The Perks & Stability: Competitive Salary: Negotiable based on your "black belt" level of expertise. Consistent, Local Work: No long-haul travel; we dominate the SWFL market. Full Benefits Package: Health, dental, and vision kick in after 90 days. Growth Trajectory: We promote from within. Your next step could be Project Management or System Design. Ready to lead the best in the business?
Securitas Technology
Applications Engineer
Securitas Technology Wilmington, Delaware
Securitas Technology is seeking an Applications Engineer to design, configure, and support integrated electronic security and life safety solutions for commercial and enterprise clients. You will translate customer requirements into robust system designs, integrating video surveillance, access control, intrusion detection, and monitoring platforms. Working closely with sales, project management, and field teams, you will support installation, testing, and troubleshooting to ensure reliable, compliant, and secure deployments. This role offers exposure to cutting-edge technologies, global projects, and opportunities for professional growth in a culture of safety, integrity, and innovation. Responsibilities Design and configure electronic security and life safety application solutions for commercial and enterprise clients Translate customer requirements into technical specifications and system designs Integrate video surveillance, access control, intrusion detection, and monitoring platforms Support installation, testing, and commissioning of security applications Troubleshoot and resolve application and integration issues Collaborate with sales, project management, and field technicians on solution delivery Ensure solutions meet security, safety, and regulatory standards Create technical documentation, configurations, and as-built records Provide technical guidance, training, and support to internal teams and clients Contribute to continuous improvement and innovation of security application offerings Required Skills Electronic security systems design Access control platforms Video management systems (VMS) Intrusion detection and alarm systems System integration and configuration Network and IP troubleshooting Security and safety regulatory standards Technical documentation Requirements analysis and solution design Testing, commissioning, and field support
09/11/2026
Full time
Securitas Technology is seeking an Applications Engineer to design, configure, and support integrated electronic security and life safety solutions for commercial and enterprise clients. You will translate customer requirements into robust system designs, integrating video surveillance, access control, intrusion detection, and monitoring platforms. Working closely with sales, project management, and field teams, you will support installation, testing, and troubleshooting to ensure reliable, compliant, and secure deployments. This role offers exposure to cutting-edge technologies, global projects, and opportunities for professional growth in a culture of safety, integrity, and innovation. Responsibilities Design and configure electronic security and life safety application solutions for commercial and enterprise clients Translate customer requirements into technical specifications and system designs Integrate video surveillance, access control, intrusion detection, and monitoring platforms Support installation, testing, and commissioning of security applications Troubleshoot and resolve application and integration issues Collaborate with sales, project management, and field technicians on solution delivery Ensure solutions meet security, safety, and regulatory standards Create technical documentation, configurations, and as-built records Provide technical guidance, training, and support to internal teams and clients Contribute to continuous improvement and innovation of security application offerings Required Skills Electronic security systems design Access control platforms Video management systems (VMS) Intrusion detection and alarm systems System integration and configuration Network and IP troubleshooting Security and safety regulatory standards Technical documentation Requirements analysis and solution design Testing, commissioning, and field support
Data Center Technician
Amazon Web Services, Inc. Wink, Texas
Amazon Web Services, Inc. seeks a Night Data Center Technician to support critical AWS infrastructure. In this role, you'll perform hardware installations, cabling, and troubleshooting for servers and network devices, ensuring high availability and uptime for global customers. You'll monitor alerts, respond to incidents, and follow rigorous security and safety standards in a fast-paced, customer-obsessed environment. This position offers hands-on experience with cutting-edge cloud infrastructure, opportunities to learn AWS technologies, and growth in a high-ownership, operations-focused role. Responsibilities Monitor and support night-time data center operations ensuring high availability of AWS infrastructure Perform hardware installations, swaps, cabling, and troubleshooting of servers and network equipment Respond to alerts, perform root-cause analysis, and escalate complex issues per AWS procedures Execute regular maintenance, inspections, and inventory management of data center assets Follow strict security, compliance, and safety protocols within the data center environment Document work performed, update tickets, and contribute to process improvements Required Skills Data center operations Server hardware installation and troubleshooting Linux or Windows system administration basics Network fundamentals (TCP/IP, switching, routing) Rack and stack, cabling, and cable management Monitoring and incident response tools Ticketing systems (e.g., Jira, Service Now) Hardware diagnostics and root-cause analysis Physical security and access control procedures Change management and documentation
09/11/2026
Full time
Amazon Web Services, Inc. seeks a Night Data Center Technician to support critical AWS infrastructure. In this role, you'll perform hardware installations, cabling, and troubleshooting for servers and network devices, ensuring high availability and uptime for global customers. You'll monitor alerts, respond to incidents, and follow rigorous security and safety standards in a fast-paced, customer-obsessed environment. This position offers hands-on experience with cutting-edge cloud infrastructure, opportunities to learn AWS technologies, and growth in a high-ownership, operations-focused role. Responsibilities Monitor and support night-time data center operations ensuring high availability of AWS infrastructure Perform hardware installations, swaps, cabling, and troubleshooting of servers and network equipment Respond to alerts, perform root-cause analysis, and escalate complex issues per AWS procedures Execute regular maintenance, inspections, and inventory management of data center assets Follow strict security, compliance, and safety protocols within the data center environment Document work performed, update tickets, and contribute to process improvements Required Skills Data center operations Server hardware installation and troubleshooting Linux or Windows system administration basics Network fundamentals (TCP/IP, switching, routing) Rack and stack, cabling, and cable management Monitoring and incident response tools Ticketing systems (e.g., Jira, Service Now) Hardware diagnostics and root-cause analysis Physical security and access control procedures Change management and documentation

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