Icon Consultants
Atlanta, Georgia
Job Description Job Description HR Reporting & Analytics Analyst Location: Atlanta, GA 30309 Job Type: 4 month W2 Contract Pay Rate: $38 - $40/Hour 100% On-Site Position Summary We are seeking a detail-oriented HR Reporting & Analytics Analyst to support the HR Reporting & Analytics team by owning recurring reporting activities and operational support requests. This role is critical to ensuring the timely delivery of monthly HR reporting and analytics while enabling the core team to focus on strategic talent, performance, succession, promotion, and compensation initiatives. The ideal candidate is highly organized, excels in data validation and reporting operations, and has hands-on experience with Power BI, ServiceNow, SharePoint, Excel, and Workday. Success in this role depends on operational excellence, reliability, and the ability to independently manage recurring reporting processes during month-end cycles. Key Responsibilities Power BI Dashboard Management Execute monthly refreshes of established Power BI dashboards used by HR Business Partners (HRBPs), HR Administrators (HRAs), and Finance stakeholders. Validate refreshed dashboard data against Workday and Alteryx-generated source files prior to publication. Troubleshoot routine dataset refresh failures, DAX measure issues, and data model inconsistencies. Escalate complex technical issues when necessary while ensuring timely resolution. SharePoint Reporting & Administration Maintain and update SharePoint lists, reports, and reporting repositories used by Finance and Marketing RFP teams. Publish scheduled monthly reports and verify data accuracy and completeness. Ensure reporting assets remain current, reliable, and accessible to stakeholders. Operational Support (ServiceNow) Manage and resolve assigned ServiceNow support requests, averaging 2-3 requests per day. Respond to report scheduling requests, basic data inquiries, and report-related questions. Submit access and entitlement requests through JIRA in accordance with established processes. Communicate request status, updates, and resolutions clearly and professionally to stakeholders. Process Improvement Identify recurring manual processes and reporting inefficiencies. Document opportunities for automation and process optimization. Recommend practical improvements that enhance reporting accuracy, efficiency, and scalability. Required Qualifications 3-5 years of experience in reporting, business intelligence, analytics, or data operations roles. Working knowledge of Power BI , including: Dataset refresh management Report validation DAX troubleshooting Experience managing service requests through ServiceNow and submitting requests via JIRA . Familiarity with Workday as a source for reporting and analytics. Advanced Microsoft Excel skills, including data validation, reconciliation, and quality checks. Strong attention to detail with the ability to consistently meet deadlines during high-volume month-end periods. Demonstrated ability to handle sensitive employee and compensation data with discretion and confidentiality. Excellent communication and stakeholder support skills. Preferred Qualifications Experience working with Alteryx workflows and output files. Exposure to HR, workforce, or people analytics data, including headcount, compensation, performance, or talent metrics. Experience maintaining SharePoint lists, reports, and reporting environments. Proven ability to identify and recommend automation opportunities in reporting and operational processes. Experience supporting cross-functional stakeholders in HR, Finance, or Marketing environments. What Success Looks Like By the end of the assignment, the successful candidate will: Independently refresh, validate, and publish monthly dashboards and reports on schedule with minimal oversight. Ensure month-end reporting activities are completed accurately and reliably without requiring team intervention. Independently resolve at least 50% of assigned ServiceNow support requests, including report scheduling, access request coordination, and basic data inquiries. Improve operational efficiency by identifying opportunities to automate manual reporting and support processes. Serve as a trusted operational partner for HR, Finance, and Marketing stakeholders. Key Competencies Operational excellence Data accuracy and quality control Analytical problem solving Customer service orientation Time management and prioritization Process improvement mindset Collaboration and communication Accountability and ownership
Job Description Job Description HR Reporting & Analytics Analyst Location: Atlanta, GA 30309 Job Type: 4 month W2 Contract Pay Rate: $38 - $40/Hour 100% On-Site Position Summary We are seeking a detail-oriented HR Reporting & Analytics Analyst to support the HR Reporting & Analytics team by owning recurring reporting activities and operational support requests. This role is critical to ensuring the timely delivery of monthly HR reporting and analytics while enabling the core team to focus on strategic talent, performance, succession, promotion, and compensation initiatives. The ideal candidate is highly organized, excels in data validation and reporting operations, and has hands-on experience with Power BI, ServiceNow, SharePoint, Excel, and Workday. Success in this role depends on operational excellence, reliability, and the ability to independently manage recurring reporting processes during month-end cycles. Key Responsibilities Power BI Dashboard Management Execute monthly refreshes of established Power BI dashboards used by HR Business Partners (HRBPs), HR Administrators (HRAs), and Finance stakeholders. Validate refreshed dashboard data against Workday and Alteryx-generated source files prior to publication. Troubleshoot routine dataset refresh failures, DAX measure issues, and data model inconsistencies. Escalate complex technical issues when necessary while ensuring timely resolution. SharePoint Reporting & Administration Maintain and update SharePoint lists, reports, and reporting repositories used by Finance and Marketing RFP teams. Publish scheduled monthly reports and verify data accuracy and completeness. Ensure reporting assets remain current, reliable, and accessible to stakeholders. Operational Support (ServiceNow) Manage and resolve assigned ServiceNow support requests, averaging 2-3 requests per day. Respond to report scheduling requests, basic data inquiries, and report-related questions. Submit access and entitlement requests through JIRA in accordance with established processes. Communicate request status, updates, and resolutions clearly and professionally to stakeholders. Process Improvement Identify recurring manual processes and reporting inefficiencies. Document opportunities for automation and process optimization. Recommend practical improvements that enhance reporting accuracy, efficiency, and scalability. Required Qualifications 3-5 years of experience in reporting, business intelligence, analytics, or data operations roles. Working knowledge of Power BI , including: Dataset refresh management Report validation DAX troubleshooting Experience managing service requests through ServiceNow and submitting requests via JIRA . Familiarity with Workday as a source for reporting and analytics. Advanced Microsoft Excel skills, including data validation, reconciliation, and quality checks. Strong attention to detail with the ability to consistently meet deadlines during high-volume month-end periods. Demonstrated ability to handle sensitive employee and compensation data with discretion and confidentiality. Excellent communication and stakeholder support skills. Preferred Qualifications Experience working with Alteryx workflows and output files. Exposure to HR, workforce, or people analytics data, including headcount, compensation, performance, or talent metrics. Experience maintaining SharePoint lists, reports, and reporting environments. Proven ability to identify and recommend automation opportunities in reporting and operational processes. Experience supporting cross-functional stakeholders in HR, Finance, or Marketing environments. What Success Looks Like By the end of the assignment, the successful candidate will: Independently refresh, validate, and publish monthly dashboards and reports on schedule with minimal oversight. Ensure month-end reporting activities are completed accurately and reliably without requiring team intervention. Independently resolve at least 50% of assigned ServiceNow support requests, including report scheduling, access request coordination, and basic data inquiries. Improve operational efficiency by identifying opportunities to automate manual reporting and support processes. Serve as a trusted operational partner for HR, Finance, and Marketing stakeholders. Key Competencies Operational excellence Data accuracy and quality control Analytical problem solving Customer service orientation Time management and prioritization Process improvement mindset Collaboration and communication Accountability and ownership
Icon Consultants
San Antonio, Texas
Job Description Job Description Multimedia Technician Location: San Antonio, TX 78215 Position Type: W2 Contract (100% On-Site) Duration: 2 Year Contract Pay Rate: $20.00 - $23.00/Hour About the Role We are seeking a dedicated Multimedia Technician to join our team in San Antonio. In this dynamic role, you will be the primary point of contact for the installation, operation, troubleshooting, and maintenance of a wide array of enterprise technology, including advanced audio/visual systems, live broadcasting equipment, end-user computing devices, and fleet printers/plotters. You will play a vital role in supporting high-profile corporate functions-including Board of Trustee meetings, public outreach events, and public input sessions-as well as providing reliable Tier 2 and Tier 3 technical support for our internal workforce. Key Responsibilities A/V Event Support: Provide end-to-end setup, live operation, monitoring, and breakdown of professional audio and visual equipment (projectors, mixers, microphones, speakers, and live broadcasting encoders) for internal and external events, board meetings, and public forums. Technical Support & Troubleshooting: Deliver prompt, effective on-site and remote support for desktop computers, laptops, multifunctional printers (MFPs), scanners, plotters, video conferencing systems, and mobile devices. Maintenance & Logistics: Perform routine maintenance and hardware repairs on MFPs, plotters, and scanners. Coordinate equipment deliveries, installations, and relocations with employees and external vendors. Documentation & Training: Create and update clear troubleshooting procedures, product use guides, and end-user training materials to empower staff. Continuous Improvement: Identify process improvements to increase operational efficiency and maintain sharp technical skills through ongoing research, training, and industry awareness. On-Call & Flexible Hours: Participate in a call-duty rotation to provide 24/7 support when needed. (Note: Sponsored events may occasionally occur after normal business hours, on weekends, and on holidays). Minimum Qualifications Education: High School Diploma or GED Equivalent. Experience: Experience in the setup, support, and maintenance of A/V equipment (LCD/LED TVs, projectors, PA systems) and multifunctional printers, scanners, and plotters. Organizational Familiarity: Comfortable working within a tiered IT/support structure organization. Technical Knowledge: Basic understanding of PC networking concepts, terminology, and Windows Active Directory. Software Proficiency: Experienced in using the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Skills & Attributes: Strong analytical and problem-solving skills with the ability to prioritize daily tasks and follow precise directions. Licensing: Valid Class C Texas Driver's License with a favorable driving record. Preferred Qualifications Education: Associate's Degree or higher. Certifications: CompTIA A+ or Network+ Certification. Specialized Skills: Advanced or expanded knowledge fields in Audio/Visual technology and reprographics.
Job Description Job Description Multimedia Technician Location: San Antonio, TX 78215 Position Type: W2 Contract (100% On-Site) Duration: 2 Year Contract Pay Rate: $20.00 - $23.00/Hour About the Role We are seeking a dedicated Multimedia Technician to join our team in San Antonio. In this dynamic role, you will be the primary point of contact for the installation, operation, troubleshooting, and maintenance of a wide array of enterprise technology, including advanced audio/visual systems, live broadcasting equipment, end-user computing devices, and fleet printers/plotters. You will play a vital role in supporting high-profile corporate functions-including Board of Trustee meetings, public outreach events, and public input sessions-as well as providing reliable Tier 2 and Tier 3 technical support for our internal workforce. Key Responsibilities A/V Event Support: Provide end-to-end setup, live operation, monitoring, and breakdown of professional audio and visual equipment (projectors, mixers, microphones, speakers, and live broadcasting encoders) for internal and external events, board meetings, and public forums. Technical Support & Troubleshooting: Deliver prompt, effective on-site and remote support for desktop computers, laptops, multifunctional printers (MFPs), scanners, plotters, video conferencing systems, and mobile devices. Maintenance & Logistics: Perform routine maintenance and hardware repairs on MFPs, plotters, and scanners. Coordinate equipment deliveries, installations, and relocations with employees and external vendors. Documentation & Training: Create and update clear troubleshooting procedures, product use guides, and end-user training materials to empower staff. Continuous Improvement: Identify process improvements to increase operational efficiency and maintain sharp technical skills through ongoing research, training, and industry awareness. On-Call & Flexible Hours: Participate in a call-duty rotation to provide 24/7 support when needed. (Note: Sponsored events may occasionally occur after normal business hours, on weekends, and on holidays). Minimum Qualifications Education: High School Diploma or GED Equivalent. Experience: Experience in the setup, support, and maintenance of A/V equipment (LCD/LED TVs, projectors, PA systems) and multifunctional printers, scanners, and plotters. Organizational Familiarity: Comfortable working within a tiered IT/support structure organization. Technical Knowledge: Basic understanding of PC networking concepts, terminology, and Windows Active Directory. Software Proficiency: Experienced in using the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Skills & Attributes: Strong analytical and problem-solving skills with the ability to prioritize daily tasks and follow precise directions. Licensing: Valid Class C Texas Driver's License with a favorable driving record. Preferred Qualifications Education: Associate's Degree or higher. Certifications: CompTIA A+ or Network+ Certification. Specialized Skills: Advanced or expanded knowledge fields in Audio/Visual technology and reprographics.