Join Cable One, a leading broadband provider operating as Sparklight, as an Advanced Tech in our Telecommunications & Media team. In this role, you'll support and engineer advanced broadband, TV, and voice solutions that keep smaller and mid-sized communities connected. You'll troubleshoot complex network issues, optimize performance, and collaborate with cross-functional teams to deliver reliable, customer-centric service. Working in our people-focused, inclusive culture, you'll gain professional growth opportunities, competitive benefits, and the chance to make a direct local impact while contributing to an evolving telecom environment. Responsibilities Provide advanced technical support for broadband, TV, and voice services in residential and business environments. Design, configure, and optimize network and telecom systems for reliability and performance. Monitor network health, diagnose complex issues, and drive root cause analysis and resolution. Collaborate with field techs, customer support, and engineering to resolve escalated service problems. Implement and maintain automation, scripts, and tools to improve efficiency and uptime. Document configurations, procedures, incident resolutions, and best practices. Support testing and deployment of new telecom and media technologies and services. Contribute to on-call rotations and incident response as needed. Required Skills Network engineering Broadband technologies (DOCSIS/FTTH) Telecom systems integration Linux/Windows administration Routing and switching (e.g., BGP, OSPF) Network monitoring tools Cloud and virtualization (e.g., VMware, AWS) Scripting/automation (e.g., Python, Power Shell) Troubleshooting and root cause analysis Technical documentation
11/01/2026
Full time
Join Cable One, a leading broadband provider operating as Sparklight, as an Advanced Tech in our Telecommunications & Media team. In this role, you'll support and engineer advanced broadband, TV, and voice solutions that keep smaller and mid-sized communities connected. You'll troubleshoot complex network issues, optimize performance, and collaborate with cross-functional teams to deliver reliable, customer-centric service. Working in our people-focused, inclusive culture, you'll gain professional growth opportunities, competitive benefits, and the chance to make a direct local impact while contributing to an evolving telecom environment. Responsibilities Provide advanced technical support for broadband, TV, and voice services in residential and business environments. Design, configure, and optimize network and telecom systems for reliability and performance. Monitor network health, diagnose complex issues, and drive root cause analysis and resolution. Collaborate with field techs, customer support, and engineering to resolve escalated service problems. Implement and maintain automation, scripts, and tools to improve efficiency and uptime. Document configurations, procedures, incident resolutions, and best practices. Support testing and deployment of new telecom and media technologies and services. Contribute to on-call rotations and incident response as needed. Required Skills Network engineering Broadband technologies (DOCSIS/FTTH) Telecom systems integration Linux/Windows administration Routing and switching (e.g., BGP, OSPF) Network monitoring tools Cloud and virtualization (e.g., VMware, AWS) Scripting/automation (e.g., Python, Power Shell) Troubleshooting and root cause analysis Technical documentation
Cable One (Sparklight) is seeking a Field Technician to install, maintain, and repair broadband, TV, and phone services for residential and business customers. Working in Field Operations & Site Management, you'll perform site surveys, configure equipment, troubleshoot network and wiring issues, and ensure reliable connectivity. You'll interact directly with customers, provide education on services, and uphold safety and quality standards. Join a people-focused, community-minded team that offers growth opportunities and the chance to make a local impact. Responsibilities Install, troubleshoot, and repair internet, TV, and phone services at customer locations Perform site surveys, equipment upgrades, and routine maintenance on cable and network equipment Test signal strength, configure modems/routers, and ensure optimal service performance Educate customers on equipment use, features, and basic self-help troubleshooting Document work orders, maintain accurate service records, and update tickets in company systems Adhere to safety standards, traffic/work-at-height protocols, and company quality guidelines Collaborate with dispatch, network operations, and field operations teams to resolve complex issues Maintain company vehicle, tools, and inventory in clean, safe, and operable condition Required Skills Telecommunications installation Broadband troubleshooting Coax and Ethernet cabling Use of signal meters and testers Customer service Network device configuration (modems/routers/Wi Fi) Reading technical diagrams and work orders Safety and ladder use Basic RF and networking concepts Documentation and mobile workforce tools
11/01/2026
Full time
Cable One (Sparklight) is seeking a Field Technician to install, maintain, and repair broadband, TV, and phone services for residential and business customers. Working in Field Operations & Site Management, you'll perform site surveys, configure equipment, troubleshoot network and wiring issues, and ensure reliable connectivity. You'll interact directly with customers, provide education on services, and uphold safety and quality standards. Join a people-focused, community-minded team that offers growth opportunities and the chance to make a local impact. Responsibilities Install, troubleshoot, and repair internet, TV, and phone services at customer locations Perform site surveys, equipment upgrades, and routine maintenance on cable and network equipment Test signal strength, configure modems/routers, and ensure optimal service performance Educate customers on equipment use, features, and basic self-help troubleshooting Document work orders, maintain accurate service records, and update tickets in company systems Adhere to safety standards, traffic/work-at-height protocols, and company quality guidelines Collaborate with dispatch, network operations, and field operations teams to resolve complex issues Maintain company vehicle, tools, and inventory in clean, safe, and operable condition Required Skills Telecommunications installation Broadband troubleshooting Coax and Ethernet cabling Use of signal meters and testers Customer service Network device configuration (modems/routers/Wi Fi) Reading technical diagrams and work orders Safety and ladder use Basic RF and networking concepts Documentation and mobile workforce tools
Cable One, operating as Sparklight, is seeking a Field Operations Manager to lead local technician teams delivering high-speed internet, cable TV, and phone services. In this role, you will oversee daily field activities, including scheduling, routing, and resource allocation, to ensure safe, timely installations, repairs, and maintenance. You'll track performance metrics, drive process improvements, manage vendors, and partner closely with customer care and network teams. This people-focused, community-minded position offers growth opportunities in a stable, evolving telecom environment. Responsibilities Lead and coach field technicians to meet service, installation, and repair targets. Plan daily routing, scheduling, and staffing for efficient field coverage. Monitor KPIs for service quality, response time, and customer satisfaction. Ensure safety, regulatory, and company policy compliance in all field work. Partner with network, customer care, and sales teams to resolve complex issues. Manage vendor/contractor performance and coordinate large field projects. Control field operations budget, tools, and fleet-related expenses. Analyze performance data and drive process improvements and standardization. Support hiring, onboarding, training, and development of field teams. Represent Cable One locally, reinforcing a customer-centric, community-focused culture. Required Skills Field operations management Telecom outside plant (OSP) knowledge Workforce scheduling and routing KPI tracking and reporting Budgeting and cost control Process improvement Vendor and contractor management Customer service tools/CRMSafety and compliance standards (OSHA) Data analysis and MS Excel
11/01/2026
Full time
Cable One, operating as Sparklight, is seeking a Field Operations Manager to lead local technician teams delivering high-speed internet, cable TV, and phone services. In this role, you will oversee daily field activities, including scheduling, routing, and resource allocation, to ensure safe, timely installations, repairs, and maintenance. You'll track performance metrics, drive process improvements, manage vendors, and partner closely with customer care and network teams. This people-focused, community-minded position offers growth opportunities in a stable, evolving telecom environment. Responsibilities Lead and coach field technicians to meet service, installation, and repair targets. Plan daily routing, scheduling, and staffing for efficient field coverage. Monitor KPIs for service quality, response time, and customer satisfaction. Ensure safety, regulatory, and company policy compliance in all field work. Partner with network, customer care, and sales teams to resolve complex issues. Manage vendor/contractor performance and coordinate large field projects. Control field operations budget, tools, and fleet-related expenses. Analyze performance data and drive process improvements and standardization. Support hiring, onboarding, training, and development of field teams. Represent Cable One locally, reinforcing a customer-centric, community-focused culture. Required Skills Field operations management Telecom outside plant (OSP) knowledge Workforce scheduling and routing KPI tracking and reporting Budgeting and cost control Process improvement Vendor and contractor management Customer service tools/CRMSafety and compliance standards (OSHA) Data analysis and MS Excel
Cable One (Sparklight) is seeking a Field Technician to install, maintain, and repair broadband, TV, and phone services for residential and business customers. Working in Field Operations & Site Management, you'll perform site surveys, configure equipment, troubleshoot network and wiring issues, and ensure reliable connectivity. You'll interact directly with customers, provide education on services, and uphold safety and quality standards. Join a people-focused, community-minded team that offers growth opportunities and the chance to make a local impact. Responsibilities Install, troubleshoot, and repair internet, TV, and phone services at customer locations Perform site surveys, equipment upgrades, and routine maintenance on cable and network equipment Test signal strength, configure modems/routers, and ensure optimal service performance Educate customers on equipment use, features, and basic self-help troubleshooting Document work orders, maintain accurate service records, and update tickets in company systems Adhere to safety standards, traffic/work-at-height protocols, and company quality guidelines Collaborate with dispatch, network operations, and field operations teams to resolve complex issues Maintain company vehicle, tools, and inventory in clean, safe, and operable condition Required Skills Telecommunications installation Broadband troubleshooting Coax and Ethernet cabling Use of signal meters and testers Customer service Network device configuration (modems/routers/Wi Fi) Reading technical diagrams and work orders Safety and ladder use Basic RF and networking concepts Documentation and mobile workforce tools
11/01/2026
Full time
Cable One (Sparklight) is seeking a Field Technician to install, maintain, and repair broadband, TV, and phone services for residential and business customers. Working in Field Operations & Site Management, you'll perform site surveys, configure equipment, troubleshoot network and wiring issues, and ensure reliable connectivity. You'll interact directly with customers, provide education on services, and uphold safety and quality standards. Join a people-focused, community-minded team that offers growth opportunities and the chance to make a local impact. Responsibilities Install, troubleshoot, and repair internet, TV, and phone services at customer locations Perform site surveys, equipment upgrades, and routine maintenance on cable and network equipment Test signal strength, configure modems/routers, and ensure optimal service performance Educate customers on equipment use, features, and basic self-help troubleshooting Document work orders, maintain accurate service records, and update tickets in company systems Adhere to safety standards, traffic/work-at-height protocols, and company quality guidelines Collaborate with dispatch, network operations, and field operations teams to resolve complex issues Maintain company vehicle, tools, and inventory in clean, safe, and operable condition Required Skills Telecommunications installation Broadband troubleshooting Coax and Ethernet cabling Use of signal meters and testers Customer service Network device configuration (modems/routers/Wi Fi) Reading technical diagrams and work orders Safety and ladder use Basic RF and networking concepts Documentation and mobile workforce tools
Cable One, operating as Sparklight, is seeking a Fulfillment Technician to support Field Operations & Site Management in our Telecommunications network. In this role, you will install, test, and maintain broadband, TV, and phone equipment, ensuring accurate fulfillment and tracking of field inventory. You'll work hands-on at customer locations and network sites, resolving technical issues and supporting network upgrades. Partnering closely with Network Engineers and field teams, you'll uphold our culture of collaboration, safety, and exceptional customer service while keeping our services reliable and efficient for homes and businesses. Responsibilities Install, configure, and test broadband, TV, and phone equipment at customer and network sites. Perform routine maintenance, troubleshooting, and repairs on field network components. Manage, track, and reconcile field inventory and fulfillment orders for equipment and materials. Document work performed using Sparklight systems, ensuring accurate records of installations and service calls. Collaborate with Network Engineers and Field Operations teams to support new deployments and upgrades. Follow all safety, quality, and company standards while working in customer premises and outdoor sites. Required Skills Telecommunications equipment installation Network troubleshooting Cable termination and testing (coax, fiber, Ethernet) Reading and interpreting network diagrams Use of field test equipment (signal meters, OTDR, spectrum analyzers) Inventory and asset management systems Basic IP networking (TCP/IP, routing, switching fundamentals) Safety procedures for field/utility work Documentation and ticketing systems Customer service and communication
11/01/2026
Full time
Cable One, operating as Sparklight, is seeking a Fulfillment Technician to support Field Operations & Site Management in our Telecommunications network. In this role, you will install, test, and maintain broadband, TV, and phone equipment, ensuring accurate fulfillment and tracking of field inventory. You'll work hands-on at customer locations and network sites, resolving technical issues and supporting network upgrades. Partnering closely with Network Engineers and field teams, you'll uphold our culture of collaboration, safety, and exceptional customer service while keeping our services reliable and efficient for homes and businesses. Responsibilities Install, configure, and test broadband, TV, and phone equipment at customer and network sites. Perform routine maintenance, troubleshooting, and repairs on field network components. Manage, track, and reconcile field inventory and fulfillment orders for equipment and materials. Document work performed using Sparklight systems, ensuring accurate records of installations and service calls. Collaborate with Network Engineers and Field Operations teams to support new deployments and upgrades. Follow all safety, quality, and company standards while working in customer premises and outdoor sites. Required Skills Telecommunications equipment installation Network troubleshooting Cable termination and testing (coax, fiber, Ethernet) Reading and interpreting network diagrams Use of field test equipment (signal meters, OTDR, spectrum analyzers) Inventory and asset management systems Basic IP networking (TCP/IP, routing, switching fundamentals) Safety procedures for field/utility work Documentation and ticketing systems Customer service and communication
Cable One, operating as Sparklight, is seeking a Fulfillment Technician to support Field Operations & Site Management in our Telecommunications network. In this role, you will install, test, and maintain broadband, TV, and phone equipment, ensuring accurate fulfillment and tracking of field inventory. You'll work hands-on at customer locations and network sites, resolving technical issues and supporting network upgrades. Partnering closely with Network Engineers and field teams, you'll uphold our culture of collaboration, safety, and exceptional customer service while keeping our services reliable and efficient for homes and businesses. Responsibilities Install, configure, and test broadband, TV, and phone equipment at customer and network sites. Perform routine maintenance, troubleshooting, and repairs on field network components. Manage, track, and reconcile field inventory and fulfillment orders for equipment and materials. Document work performed using Sparklight systems, ensuring accurate records of installations and service calls. Collaborate with Network Engineers and Field Operations teams to support new deployments and upgrades. Follow all safety, quality, and company standards while working in customer premises and outdoor sites. Required Skills Telecommunications equipment installation Network troubleshooting Cable termination and testing (coax, fiber, Ethernet) Reading and interpreting network diagrams Use of field test equipment (signal meters, OTDR, spectrum analyzers) Inventory and asset management systems Basic IP networking (TCP/IP, routing, switching fundamentals) Safety procedures for field/utility work Documentation and ticketing systems Customer service and communication
11/01/2026
Full time
Cable One, operating as Sparklight, is seeking a Fulfillment Technician to support Field Operations & Site Management in our Telecommunications network. In this role, you will install, test, and maintain broadband, TV, and phone equipment, ensuring accurate fulfillment and tracking of field inventory. You'll work hands-on at customer locations and network sites, resolving technical issues and supporting network upgrades. Partnering closely with Network Engineers and field teams, you'll uphold our culture of collaboration, safety, and exceptional customer service while keeping our services reliable and efficient for homes and businesses. Responsibilities Install, configure, and test broadband, TV, and phone equipment at customer and network sites. Perform routine maintenance, troubleshooting, and repairs on field network components. Manage, track, and reconcile field inventory and fulfillment orders for equipment and materials. Document work performed using Sparklight systems, ensuring accurate records of installations and service calls. Collaborate with Network Engineers and Field Operations teams to support new deployments and upgrades. Follow all safety, quality, and company standards while working in customer premises and outdoor sites. Required Skills Telecommunications equipment installation Network troubleshooting Cable termination and testing (coax, fiber, Ethernet) Reading and interpreting network diagrams Use of field test equipment (signal meters, OTDR, spectrum analyzers) Inventory and asset management systems Basic IP networking (TCP/IP, routing, switching fundamentals) Safety procedures for field/utility work Documentation and ticketing systems Customer service and communication
Cable One, operating as Sparklight, is seeking a Service Delivery Fulfillment Specialist I to coordinate and process customer orders for internet, TV, and phone services. You will validate serviceability, enter and track orders in our provisioning and billing systems, schedule installations, and ensure accurate, on-time service activation. Partnering closely with field technicians, sales, and customer care, you'll resolve order issues, communicate status updates, and help meet service level targets. This role supports our people-focused, community-minded culture by ensuring a smooth, reliable experience for every customer we connect. Responsibilities Process and validate customer orders for internet, TV, and phone services Enter and maintain accurate data in provisioning, CRM, and billing systems Coordinate installation and activation schedules with field technicians Monitor order status to meet service level and activation timelines Resolve order discrepancies, serviceability issues, and escalations Communicate order updates and requirements to internal teams and customers Collaborate with sales and customer care to ensure smooth service delivery Document workflows, changes, and completion notes for each order Generate or support reporting on order volumes and performance metrics Support continuous improvement of service delivery processes and tools Required Skills Order management Service provisioning Telecom billing systems CRM/ticketing systems Data entry and accuracy Customer communication Service level monitoring Troubleshooting coordination Reporting and documentation Time management
11/01/2026
Full time
Cable One, operating as Sparklight, is seeking a Service Delivery Fulfillment Specialist I to coordinate and process customer orders for internet, TV, and phone services. You will validate serviceability, enter and track orders in our provisioning and billing systems, schedule installations, and ensure accurate, on-time service activation. Partnering closely with field technicians, sales, and customer care, you'll resolve order issues, communicate status updates, and help meet service level targets. This role supports our people-focused, community-minded culture by ensuring a smooth, reliable experience for every customer we connect. Responsibilities Process and validate customer orders for internet, TV, and phone services Enter and maintain accurate data in provisioning, CRM, and billing systems Coordinate installation and activation schedules with field technicians Monitor order status to meet service level and activation timelines Resolve order discrepancies, serviceability issues, and escalations Communicate order updates and requirements to internal teams and customers Collaborate with sales and customer care to ensure smooth service delivery Document workflows, changes, and completion notes for each order Generate or support reporting on order volumes and performance metrics Support continuous improvement of service delivery processes and tools Required Skills Order management Service provisioning Telecom billing systems CRM/ticketing systems Data entry and accuracy Customer communication Service level monitoring Troubleshooting coordination Reporting and documentation Time management