National Radio Astronomy Observatory
Socorro, New Mexico
National Radio Astronomy Observatory Title: HPC Software Engineer III - UPDATED Location: 800 Bradbury Dr SE, Albuquerque, NM 87106, USA• 155 Observatory Rd, Green Bank, WV 24944, USA• 1011 Lopezville Rd, Socorro, NM 87801, USA Requisition Number: 159 Job Family: Software Engineer Pay Type: Salary Required Education: CPP Position Description: Position Summary The National Radio Astronomy Observatory (NRAO) is an exciting and prestigious research facility that plays a vital role in the study of the universe. NRAO operates a portfolio of world-class research facilities and, as part of its long-term strategic roadmap, is expanding the large-scale computing infrastructure needed to support increasingly data-intensive science. This includes building modern, scalable data-processing systems in partnership with leading high-performance computing (HPC) centers. This effort involves designing and prototyping technical infrastructure and data-processing software that is significantly larger in scale and more complex than any existing NRAO systems, developed in close collaboration with a leading national HPC center. At NRAO, we are recruiting an experienced Software Engineer to design, implement, optimize, and maintain scientific applications and data-processing software executed on large-scale high-performance computing (HPC) systems. This role will prototype, develop, benchmark, and optimize mission-critical HPC software in collaboration with our external computing partners. The role requires demonstrated proficiency in Python and C++, experience with parallel and distributed computing frameworks, and the ability to collaborate closely with domain scientists, systems engineers, and HPC support personnel. The successful candidate will contribute to the full software lifecycle from requirements analysis and algorithmic design through implementation, testing, optimization, and long-term maintainability within a performance-critical, research-driven environment. This position ideally will be based either in Albuquerque, NM, or Socorro, NM but could also be based at our Charlottesville, VA or Green Bank, WV locations. For well qualified candidates, a remote work arrangement may be considered. What You Will be Doing The primary focus of this position will be prototyping, profiling and optimized cutting edge software for RADPS within the Data Processing group. Immediate activities may include (but are not limited to): Software Design and Development Develop high-performance scientific software in C++ and Python, including numerical algorithms, data-analysis pipelines, and simulation components. Implement scalable solutions leveraging modern parallel programming. Build Python interfaces, bindings, and workflow tooling around high-performance C++ cores. Design modular, maintainable, and testable codebases following established software engineering best practices. Performance Engineering and Optimization Profile, benchmark, and optimize HPC applications for multi-core and distributed-memory systems. Improve algorithmic efficiency, memory usage, I/O patterns, and data-movement behavior to achieve target throughput and scalability. Work with HPC system engineers to tune application performance for specific architectures. Scientific Workflow and Data Pipeline Development Create robust, automated workflows for large-scale simulations, experiments, or data-processing tasks. Integrate software with HPC schedulers, containerization technologies, and workflow engines. Implement data ingestion, transformation, and storage strategies for multi-terabyte to petabyte-scale datasets. Work Environment The successful candidate will join a team of professionals engaged in research and development in the fields of science, engineering, software development, and education. Work is typically performed in a research or development environment. Must be able to operate a personal computer. May occasionally work at high altitudes. Must be able to communicate effectively both verbally and in writing. Who You Are: You have a bachelor's degree in Computer Science, Engineering, Applied Mathematics, or related field While not required, you may have an advanced degree in a related field (Ph.D. preferred for research-intensive domains). You have at least three or more years of experience . Competency Summary Strong proficiency in Python and modern C++. Experience with parallel programming paradigms and performance-profiling tools. Familiarity with Linux development environments, version control, software build systems, and automated testing frameworks. Ability to communicate effectively with both technical and scientific stakeholders Prior contributions to open-source scientific computing libraries encouraged preferred. Demonstrated experience developing scientific or numerical software for HPC systems. Experience with workflow orchestration frameworks and HPC schedulers. Background in numerical methods, computational physics, signal processing, or other scientific domains relevant to the organization. Experience with large-scale data management strategies and parallel I/O libraries. Familiarity with container technologies and reproducible science practices. Experience with software engineering principles, working within an Agile framework, and experience in the complete product lifecycle are preferred. Additional Requirement Observatory employees must be authorized to work in the United States. Total Rewards: Associated Universities, Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. For open rank positions, the starting salary/hourly rates for each level is between: Position level 3 $79,000 and $120,000 Benefits AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position Equal Opportunity Employer Statement: AUI is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . PM20 Compensation details: 00 Yearly Salary PIfe1e-6329
08/09/2026
Full time
National Radio Astronomy Observatory Title: HPC Software Engineer III - UPDATED Location: 800 Bradbury Dr SE, Albuquerque, NM 87106, USA• 155 Observatory Rd, Green Bank, WV 24944, USA• 1011 Lopezville Rd, Socorro, NM 87801, USA Requisition Number: 159 Job Family: Software Engineer Pay Type: Salary Required Education: CPP Position Description: Position Summary The National Radio Astronomy Observatory (NRAO) is an exciting and prestigious research facility that plays a vital role in the study of the universe. NRAO operates a portfolio of world-class research facilities and, as part of its long-term strategic roadmap, is expanding the large-scale computing infrastructure needed to support increasingly data-intensive science. This includes building modern, scalable data-processing systems in partnership with leading high-performance computing (HPC) centers. This effort involves designing and prototyping technical infrastructure and data-processing software that is significantly larger in scale and more complex than any existing NRAO systems, developed in close collaboration with a leading national HPC center. At NRAO, we are recruiting an experienced Software Engineer to design, implement, optimize, and maintain scientific applications and data-processing software executed on large-scale high-performance computing (HPC) systems. This role will prototype, develop, benchmark, and optimize mission-critical HPC software in collaboration with our external computing partners. The role requires demonstrated proficiency in Python and C++, experience with parallel and distributed computing frameworks, and the ability to collaborate closely with domain scientists, systems engineers, and HPC support personnel. The successful candidate will contribute to the full software lifecycle from requirements analysis and algorithmic design through implementation, testing, optimization, and long-term maintainability within a performance-critical, research-driven environment. This position ideally will be based either in Albuquerque, NM, or Socorro, NM but could also be based at our Charlottesville, VA or Green Bank, WV locations. For well qualified candidates, a remote work arrangement may be considered. What You Will be Doing The primary focus of this position will be prototyping, profiling and optimized cutting edge software for RADPS within the Data Processing group. Immediate activities may include (but are not limited to): Software Design and Development Develop high-performance scientific software in C++ and Python, including numerical algorithms, data-analysis pipelines, and simulation components. Implement scalable solutions leveraging modern parallel programming. Build Python interfaces, bindings, and workflow tooling around high-performance C++ cores. Design modular, maintainable, and testable codebases following established software engineering best practices. Performance Engineering and Optimization Profile, benchmark, and optimize HPC applications for multi-core and distributed-memory systems. Improve algorithmic efficiency, memory usage, I/O patterns, and data-movement behavior to achieve target throughput and scalability. Work with HPC system engineers to tune application performance for specific architectures. Scientific Workflow and Data Pipeline Development Create robust, automated workflows for large-scale simulations, experiments, or data-processing tasks. Integrate software with HPC schedulers, containerization technologies, and workflow engines. Implement data ingestion, transformation, and storage strategies for multi-terabyte to petabyte-scale datasets. Work Environment The successful candidate will join a team of professionals engaged in research and development in the fields of science, engineering, software development, and education. Work is typically performed in a research or development environment. Must be able to operate a personal computer. May occasionally work at high altitudes. Must be able to communicate effectively both verbally and in writing. Who You Are: You have a bachelor's degree in Computer Science, Engineering, Applied Mathematics, or related field While not required, you may have an advanced degree in a related field (Ph.D. preferred for research-intensive domains). You have at least three or more years of experience . Competency Summary Strong proficiency in Python and modern C++. Experience with parallel programming paradigms and performance-profiling tools. Familiarity with Linux development environments, version control, software build systems, and automated testing frameworks. Ability to communicate effectively with both technical and scientific stakeholders Prior contributions to open-source scientific computing libraries encouraged preferred. Demonstrated experience developing scientific or numerical software for HPC systems. Experience with workflow orchestration frameworks and HPC schedulers. Background in numerical methods, computational physics, signal processing, or other scientific domains relevant to the organization. Experience with large-scale data management strategies and parallel I/O libraries. Familiarity with container technologies and reproducible science practices. Experience with software engineering principles, working within an Agile framework, and experience in the complete product lifecycle are preferred. Additional Requirement Observatory employees must be authorized to work in the United States. Total Rewards: Associated Universities, Inc. (AUI) offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees' overall well-being and career growth. Compensation AUI strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance. For open rank positions, the starting salary/hourly rates for each level is between: Position level 3 $79,000 and $120,000 Benefits AUI's benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions. Application Instructions: Select the "Apply Now" button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position Equal Opportunity Employer Statement: AUI is an equal opportunity employer. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to . PM20 Compensation details: 00 Yearly Salary PIfe1e-6329
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
08/09/2026
Full time
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
08/09/2026
Full time
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
08/09/2026
Full time
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
08/09/2026
Full time
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
08/09/2026
Full time
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
08/09/2026
Full time
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
08/09/2026
Full time
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
08/09/2026
Full time
What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Bachelor's degree, completed or in progressExcellent written English - clear, precise, well-organizedStrong attention to detailAt least 1 year of experience in a role built around evaluating or reviewing work against a standard e.g., UI/UX design, graphic design, photography, video production, editorial, research, QA, or technical writing. Equivalent experience will be considered.Must be based in the US or Canada Technical Requirements Desktop or laptop running Windows 10 (or later) or a recent version of macOS. Chromebooks, Linux-based systems, and tablets (e.g., iPad, Surface in tablet mode) are not supported.Stable, high-speed internet (minimum 25 Mbps download / 5 Mbps upload) What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality Some of our most reliable, high-performing contributors have grown into roles where they guide and support others, with compensation that reflects the added responsibility. These opportunities depend on performance and how the work is evolving, and we're glad to support people who are a strong fit. Ready to apply? Join a team helping build the data foundation behind better technology. Workada is an Equal Opportunity Employer. We welcome applicants from all backgrounds.
ATA Services Inc seeks a Website Content Coordinator to support our Information Technology & Digital Solutions team. In this role, you will manage, update, and optimize website content for public- and private-sector clients, ensuring accuracy, consistency, and alignment with branding and accessibility standards. You will work closely with IT staff and stakeholders to maintain site structure, publish new pages, refine navigation, and apply SEO best practices. This role offers exposure to diverse digital projects in a collaborative, service-focused culture that values clear communication, accountability, and professional growth.
08/08/2026
Full time
ATA Services Inc seeks a Website Content Coordinator to support our Information Technology & Digital Solutions team. In this role, you will manage, update, and optimize website content for public- and private-sector clients, ensuring accuracy, consistency, and alignment with branding and accessibility standards. You will work closely with IT staff and stakeholders to maintain site structure, publish new pages, refine navigation, and apply SEO best practices. This role offers exposure to diverse digital projects in a collaborative, service-focused culture that values clear communication, accountability, and professional growth.
Join the Burritos Alinstante Team! We're looking for energetic, reliable Team Members who are committed to delivering an outstanding experience to every guest, every visit to join our Albuquerque location at Isleta! Flexible schedule, weekend availability is required. Hourly Rate $15.00 per hour What you Need Positive attitude and strong work ethic. Ability to work in a fast-paced environment. Dependable and punctual. Strong integrity. Availability for weekends and holidays. Education High school diploma preferred, but not required. Physical Demands/Requirements Ability to stand for long period of time. Ability to lift up to 50 pounds (e.g. picking up and changing trash bags). Reaching, bending, or kneeling (e.g. pulling weeds, stocking shelves from boxes). What we Offer Competitive Pay. Health insurance, Dental, and Vision, 401k with employer match, employee referral program, paid time off, and paid sick leave. Opportunity for growth. About Us Here at Burritos Alinstante, we serve authentic New Mexican cuisine made from scratch each day. Our mission is to serve only the highest-quality ingredients and to hear the words, "this tastes just like my Grandma used to make." Our staff are dedicated to providing high-quality customer service and work as a team in a drug-free, fun and energetic environment! Our locations close by 2pm daily, which gives our team members flexibility to attend school, enjoy outdoor recreation and have work/life balance! Compensation details: 15 PI3e42ad3355ba-8310
08/07/2026
Full time
Join the Burritos Alinstante Team! We're looking for energetic, reliable Team Members who are committed to delivering an outstanding experience to every guest, every visit to join our Albuquerque location at Isleta! Flexible schedule, weekend availability is required. Hourly Rate $15.00 per hour What you Need Positive attitude and strong work ethic. Ability to work in a fast-paced environment. Dependable and punctual. Strong integrity. Availability for weekends and holidays. Education High school diploma preferred, but not required. Physical Demands/Requirements Ability to stand for long period of time. Ability to lift up to 50 pounds (e.g. picking up and changing trash bags). Reaching, bending, or kneeling (e.g. pulling weeds, stocking shelves from boxes). What we Offer Competitive Pay. Health insurance, Dental, and Vision, 401k with employer match, employee referral program, paid time off, and paid sick leave. Opportunity for growth. About Us Here at Burritos Alinstante, we serve authentic New Mexican cuisine made from scratch each day. Our mission is to serve only the highest-quality ingredients and to hear the words, "this tastes just like my Grandma used to make." Our staff are dedicated to providing high-quality customer service and work as a team in a drug-free, fun and energetic environment! Our locations close by 2pm daily, which gives our team members flexibility to attend school, enjoy outdoor recreation and have work/life balance! Compensation details: 15 PI3e42ad3355ba-8310
Description Summary: The Imaging Administrator will work to ensure efficient and effective operations for a variety of departments that produce medical images. The responsibilities include but are not limited to, maintaining various imaging applications as applicable to multiple service lines (radiology, cardiology, etc.). This includes the design, development, coordination, and delivery of value-added services that support and enhance solutions that retrieve, analyze, enhance, and exchange digitized medical images. The Imaging Administrator will act as a liaison in all medical imaging initiatives. They will participate in overseeing and coordinating existing and new imaging-related initiatives. This Job will provide support to end users. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Administers and supports various radiology PACS, and cardiology PACS (Sectra, Lumedx, Merge Cardio, Philips ISCV) as well as advanced imaging applications, interfaces, and storage architecture(s) and related technologies (e.g., voice recognition). Serves as a key onsite IT resource for implementation and support of medical imaging applications at a facility. Provides support for hemodynamic systems (Merge Hemo, Philips XPer, GE Maclab) and electrophysiology mapping applications (Boston Scientific Rhythmia, Biosense Webster Carto 3). Coordinates and assists in DICOM SR mappings to ancillary systems. Operates as a liaison between vendors, BioMed, IS business partners, and ancillary support teams. Provide second-level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests; provide status on user issues. Performs medical imaging application maintenance and testing. Provides input to division policies and procedures and training documentation for medical imaging applications and processes. Collaborates in the Imaging Team's development of standard medical imaging education & documentation. Delivers hands-on training for medical imaging applications. Reviews and provides input to Information Security plans regarding medical imaging security requirements to meet HIPAA requirements on medical imaging applications. Participates in special projects as needed. Responsible for the continued monitoring of the overall health of the imaging system(s). Works closely with department directors/managers to ensure timely and complete capture of digital image data into the medical imaging software application(s), as well as network transmission. Assists with the development and utilization of operating standards, policies, procedures, and industry best practices related to medical imaging. Compiles and analyzes support data and recommends procedural and educational changes as appropriate. Acts as liaison between departments on medical imaging initiatives and procedures, assisting with new medical imaging endeavors both invasive and non-invasive. Utilizes basic concepts, standards, and tools relating to database administration. Reads, analyzes, and interprets complex documents; able to identify/interpret technical requirements/specifications. Explains imaging technology concepts/requirements to technical and non-technical audiences. Works effectively on concurrent multidisciplinary initiatives. Conveys information effectively in verbal and written communication. Works well with all clinical disciplines and staff of all CHRISTUS facilities. Participates in a rotating on-call schedule with other CHRISTUS ministries. Documents support cases in appropriate IT Service Management (ITSM) for pattern tracking. Performs other duties as assigned. Job Requirements: Education/Skills Associate's degree in Healthcare or IT, or 4 years of experience in PACS administration in lieu of a degree required Bachelor's degree preferred Experience 2 years of related healthcare experience required Medical Imaging experience preferred Basic computer experience required Licenses, Registrations, or Certifications Registered by CIIP, PARCA, ARRT, RDMS, or CNMT preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time
08/05/2026
Full time
Description Summary: The Imaging Administrator will work to ensure efficient and effective operations for a variety of departments that produce medical images. The responsibilities include but are not limited to, maintaining various imaging applications as applicable to multiple service lines (radiology, cardiology, etc.). This includes the design, development, coordination, and delivery of value-added services that support and enhance solutions that retrieve, analyze, enhance, and exchange digitized medical images. The Imaging Administrator will act as a liaison in all medical imaging initiatives. They will participate in overseeing and coordinating existing and new imaging-related initiatives. This Job will provide support to end users. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Administers and supports various radiology PACS, and cardiology PACS (Sectra, Lumedx, Merge Cardio, Philips ISCV) as well as advanced imaging applications, interfaces, and storage architecture(s) and related technologies (e.g., voice recognition). Serves as a key onsite IT resource for implementation and support of medical imaging applications at a facility. Provides support for hemodynamic systems (Merge Hemo, Philips XPer, GE Maclab) and electrophysiology mapping applications (Boston Scientific Rhythmia, Biosense Webster Carto 3). Coordinates and assists in DICOM SR mappings to ancillary systems. Operates as a liaison between vendors, BioMed, IS business partners, and ancillary support teams. Provide second-level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests; provide status on user issues. Performs medical imaging application maintenance and testing. Provides input to division policies and procedures and training documentation for medical imaging applications and processes. Collaborates in the Imaging Team's development of standard medical imaging education & documentation. Delivers hands-on training for medical imaging applications. Reviews and provides input to Information Security plans regarding medical imaging security requirements to meet HIPAA requirements on medical imaging applications. Participates in special projects as needed. Responsible for the continued monitoring of the overall health of the imaging system(s). Works closely with department directors/managers to ensure timely and complete capture of digital image data into the medical imaging software application(s), as well as network transmission. Assists with the development and utilization of operating standards, policies, procedures, and industry best practices related to medical imaging. Compiles and analyzes support data and recommends procedural and educational changes as appropriate. Acts as liaison between departments on medical imaging initiatives and procedures, assisting with new medical imaging endeavors both invasive and non-invasive. Utilizes basic concepts, standards, and tools relating to database administration. Reads, analyzes, and interprets complex documents; able to identify/interpret technical requirements/specifications. Explains imaging technology concepts/requirements to technical and non-technical audiences. Works effectively on concurrent multidisciplinary initiatives. Conveys information effectively in verbal and written communication. Works well with all clinical disciplines and staff of all CHRISTUS facilities. Participates in a rotating on-call schedule with other CHRISTUS ministries. Documents support cases in appropriate IT Service Management (ITSM) for pattern tracking. Performs other duties as assigned. Job Requirements: Education/Skills Associate's degree in Healthcare or IT, or 4 years of experience in PACS administration in lieu of a degree required Bachelor's degree preferred Experience 2 years of related healthcare experience required Medical Imaging experience preferred Basic computer experience required Licenses, Registrations, or Certifications Registered by CIIP, PARCA, ARRT, RDMS, or CNMT preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time
National Radio Astronomy Observatory
Albuquerque, New Mexico
The National Radio Astronomy Observatory (NRAO) seeks a Software Engineer III to develop and maintain scientific and data-intensive software supporting world-class radio telescopes. In this role, you will design, implement, and optimize applications and services that power astronomical observations, data processing pipelines, and control systems in a complex, distributed environment. Collaborating with scientists, engineers, and IT professionals, you will translate research and operational needs into robust, scalable solutions. NRAO offers a collaborative, mission-driven culture, cutting-edge technologies, and exceptional opportunities for professional growth in astronomy, telecommunications, and scientific computing.
08/02/2026
Full time
The National Radio Astronomy Observatory (NRAO) seeks a Software Engineer III to develop and maintain scientific and data-intensive software supporting world-class radio telescopes. In this role, you will design, implement, and optimize applications and services that power astronomical observations, data processing pipelines, and control systems in a complex, distributed environment. Collaborating with scientists, engineers, and IT professionals, you will translate research and operational needs into robust, scalable solutions. NRAO offers a collaborative, mission-driven culture, cutting-edge technologies, and exceptional opportunities for professional growth in astronomy, telecommunications, and scientific computing.
National Radio Astronomy Observatory
Albuquerque, New Mexico
The National Radio Astronomy Observatory seeks a Helpdesk Technician to support our Scientific Research & Development environment within the IT & Technical Support team. In this collaborative, mission-driven role, you will deliver front-line support for scientists, engineers, and staff, troubleshooting hardware, software, and network issues while maintaining high service standards. You'll help onboard users, manage accounts, and support specialized research tools and remote collaboration. Join a diverse, academically oriented culture that values curiosity, precision, and continuous learning, with access to cutting-edge technology and strong professional development opportunities.
08/02/2026
Full time
The National Radio Astronomy Observatory seeks a Helpdesk Technician to support our Scientific Research & Development environment within the IT & Technical Support team. In this collaborative, mission-driven role, you will deliver front-line support for scientists, engineers, and staff, troubleshooting hardware, software, and network issues while maintaining high service standards. You'll help onboard users, manage accounts, and support specialized research tools and remote collaboration. Join a diverse, academically oriented culture that values curiosity, precision, and continuous learning, with access to cutting-edge technology and strong professional development opportunities.
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: . click apply for full job details
08/01/2026
Full time
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities: Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. Provide accurate information about products, services, and company policies. Resolve customer issues and escalate complex cases to supervisors when necessary. Document all customer interactions in the CRM system. Meet or exceed performance metrics including call quality, handle time, and customer satisfaction. Follow communication scripts and adhere to company procedures and compliance standards. Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or equivalent Minimum 1 year of experience in a contact center or customer service role. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in using computers and CRM systems. Fluent in English and Spanish is a plus. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: . click apply for full job details
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients. In this role, you'll engage with customers over the phone answering questions, resolving concerns, and identifying opportunities to introduce new products and services. This is a great opportunity for individuals with a positive attitude and strong people skills. If you've worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound calls in a friendly, timely, and professional manner Resolve customer issues effectively, aiming for first-call resolution Research internal systems to locate missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Engage in solution-focused conversations to identify the best options for customers Follow scripts, policies, and procedures while using training resources to provide accurate information Maintain confidentiality and handle sensitive information appropriately Escalate complex issues to supervisors or specialized teams when necessary Attend training sessions and team meetings to stay up to date on systems and procedures Adhere to assigned schedules and attendance expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years or older High school diploma or equivalent Strong communication and organizational skills Typing speed of at least 20 words per minute Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Dependable and punctual with strong time management Ability to troubleshoot and follow up on customer issues Strong problem-solving and conflict resolution skills Customer-focused with empathy, patience, and professionalism Able to multitask, stay focused, and work independently Team-oriented with a collaborative mindset Comfortable in a fast-paced, dynamic environment Excellent interpersonal skills and the ability to build rapport with customers and colleagues ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients. In this role, you'll engage with customers over the phone answering questions, resolving concerns, and identifying opportunities to introduce new products and services. This is a great opportunity for individuals with a positive attitude and strong people skills. If you've worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound calls in a friendly, timely, and professional manner Resolve customer issues effectively, aiming for first-call resolution Research internal systems to locate missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Engage in solution-focused conversations to identify the best options for customers Follow scripts, policies, and procedures while using training resources to provide accurate information Maintain confidentiality and handle sensitive information appropriately Escalate complex issues to supervisors or specialized teams when necessary . click apply for full job details
08/01/2026
Full time
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients. In this role, you'll engage with customers over the phone answering questions, resolving concerns, and identifying opportunities to introduce new products and services. This is a great opportunity for individuals with a positive attitude and strong people skills. If you've worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound calls in a friendly, timely, and professional manner Resolve customer issues effectively, aiming for first-call resolution Research internal systems to locate missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Engage in solution-focused conversations to identify the best options for customers Follow scripts, policies, and procedures while using training resources to provide accurate information Maintain confidentiality and handle sensitive information appropriately Escalate complex issues to supervisors or specialized teams when necessary Attend training sessions and team meetings to stay up to date on systems and procedures Adhere to assigned schedules and attendance expectations CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years or older High school diploma or equivalent Strong communication and organizational skills Typing speed of at least 20 words per minute Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Dependable and punctual with strong time management Ability to troubleshoot and follow up on customer issues Strong problem-solving and conflict resolution skills Customer-focused with empathy, patience, and professionalism Able to multitask, stay focused, and work independently Team-oriented with a collaborative mindset Comfortable in a fast-paced, dynamic environment Excellent interpersonal skills and the ability to build rapport with customers and colleagues ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients. In this role, you'll engage with customers over the phone answering questions, resolving concerns, and identifying opportunities to introduce new products and services. This is a great opportunity for individuals with a positive attitude and strong people skills. If you've worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound calls in a friendly, timely, and professional manner Resolve customer issues effectively, aiming for first-call resolution Research internal systems to locate missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Engage in solution-focused conversations to identify the best options for customers Follow scripts, policies, and procedures while using training resources to provide accurate information Maintain confidentiality and handle sensitive information appropriately Escalate complex issues to supervisors or specialized teams when necessary . click apply for full job details
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you'll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls in a courteous, timely, and professional manner Resolve customer issues effectively, aiming for first call resolution Research internal systems to retrieve missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Conduct needs-based conversations to identify the best solutions for customers Use training resources and knowledge bases to provide accurate information while following scripts and procedures Maintain confidentiality and handle sensitive information appropriately Escalate complex issues to the appropriate personnel when necessary Participate in training sessions and team meetings to stay current on updates and best practices Adhere to attendance and scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years or older High school diploma or equivalent Strong written, verbal, and organizational communication skills Typing speed of at least 20 words per minute Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Highly reliable with excellent time management and punctuality Strong problem-solving, troubleshooting, and follow-up skills Conflict resolution and negotiation abilities Customer-focused with empathy, patience, and professionalism Ability to multitask, self-manage, and stay focused Team-oriented with a collaborative mindset Comfortable working in a fast-paced, dynamic environment Excellent interpersonal skills and the ability to build rapport with customers and colleagues ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you'll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls in a courteous, timely, and professional manner Resolve customer issues effectively, aiming for first call resolution Research internal systems to retrieve missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Conduct needs-based conversations to identify the best solutions for customers Use training resources and knowledge bases to provide accurate information while following scripts and procedures . click apply for full job details
08/01/2026
Full time
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you'll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls in a courteous, timely, and professional manner Resolve customer issues effectively, aiming for first call resolution Research internal systems to retrieve missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Conduct needs-based conversations to identify the best solutions for customers Use training resources and knowledge bases to provide accurate information while following scripts and procedures Maintain confidentiality and handle sensitive information appropriately Escalate complex issues to the appropriate personnel when necessary Participate in training sessions and team meetings to stay current on updates and best practices Adhere to attendance and scheduling requirements CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years or older High school diploma or equivalent Strong written, verbal, and organizational communication skills Typing speed of at least 20 words per minute Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Highly reliable with excellent time management and punctuality Strong problem-solving, troubleshooting, and follow-up skills Conflict resolution and negotiation abilities Customer-focused with empathy, patience, and professionalism Ability to multitask, self-manage, and stay focused Team-oriented with a collaborative mindset Comfortable working in a fast-paced, dynamic environment Excellent interpersonal skills and the ability to build rapport with customers and colleagues ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you'll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound and outbound calls in a courteous, timely, and professional manner Resolve customer issues effectively, aiming for first call resolution Research internal systems to retrieve missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Conduct needs-based conversations to identify the best solutions for customers Use training resources and knowledge bases to provide accurate information while following scripts and procedures . click apply for full job details
Join HelloTech, a leading nationwide tech support service, and turn your tech skills into a rewarding career helping others! As a Technician, you will provide in-home customer support and installations for various technology products including TV setups, computer repairs, and smart home devices. Ideal candidates will have a passion for technology, strong problem-solving abilities, and excellent customer service skills. Engage with clients to ensure swift and effective technological assistance in their everyday lives while setting your schedule and enjoying competitive daily earnings.
07/27/2026
Full time
Join HelloTech, a leading nationwide tech support service, and turn your tech skills into a rewarding career helping others! As a Technician, you will provide in-home customer support and installations for various technology products including TV setups, computer repairs, and smart home devices. Ideal candidates will have a passion for technology, strong problem-solving abilities, and excellent customer service skills. Engage with clients to ensure swift and effective technological assistance in their everyday lives while setting your schedule and enjoying competitive daily earnings.
HelloTech, a leading nationwide tech support service, is seeking a Support Specialist to join our dynamic team. This role involves providing in-home technical support and advice to consumers, covering a range of services including TV mounting, computer repair, and smart home device installations. As a HelloTech Support Specialist, you will be at the forefront of technology and customer interaction, directly resolving issues and enhancing our customers' experience with new technology.
07/27/2026
Full time
HelloTech, a leading nationwide tech support service, is seeking a Support Specialist to join our dynamic team. This role involves providing in-home technical support and advice to consumers, covering a range of services including TV mounting, computer repair, and smart home device installations. As a HelloTech Support Specialist, you will be at the forefront of technology and customer interaction, directly resolving issues and enhancing our customers' experience with new technology.