7 jobs found

Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems. Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality engineering, and the engineering behind personalization, commerce, lifecycle, and identity. Job Summary: The DEEP & Technology team is seeking a visionary Principal Software Development Engineer in Test (SDET) to spearhead quality engineering across our streaming, data and advertising systems. As a trusted engineering leader and technical authority, you will set the strategic direction for automation, quality practices, and test architectures organization-wide. You will partner cross-functionally to align quality strategy with company objectives, lead innovation in automated testing processes, and ensure our systems robustly deliver relevant and reliable products to all viewers. Your decisions and leadership will have a substantial impact on revenue, user experience, and operational efficiency. Ideal candidates are highly proactive, influential, and passionate about transforming quality engineering through cutting-edge technology and thought leadership. Responsibilities: Strategic Quality Leadership Define and drive the vision, strategy, and roadmap for test automation and quality engineering across multiple business units and product lines. Influence organizational decisions regarding test architecture, process improvements, and adoption of modern testing paradigms (shift-left, CI/CD, observability, etc.). Establish and maintain enterprise-wide standards for quality, automation, and operational excellence in collaboration with executive stakeholders. Own the end-to-end quality strategy for large-scale, business-critical projects, including test metrics, release criteria, and automation objectives. Architecture & Technical Authority Lead the architecture of scalable, resilient, and cloud-native test automation solutions that empower teams and improve defect prevention. Make high-impact technical decisions on frameworks, toolsets, and integrations to enable richer and more effective testing. Oversee technical reviews, mentorship, and hands-on guidance in complex areas such as distributed systems, data pipelines, and ad technologies. Partner with Platform Architects and DevOps to ensure seamless integration of quality gates and automated validation throughout deployment pipelines Cross-Functional Influence & Mentorship Serve as a coaching resource to SDETs, engineers, and leadership, regularly conducting technical deep-dives, training, and knowledge-sharing sessions. Build consensus across product teams for standardization of test tools, frameworks, and reusable components. Facilitate root cause analysis for high-severity incidents, drive preventative and corrective actions, and communicate technical findings to senior leadership. Represent DEEP & Technology quality interests within company-wide engineering and business forums. Program Management & Delivery Excellence Lead delivery of multiple concurrent, cross-team testing initiatives in fast-paced Agile environments. Manage test budgets, resource allocation, roadmap goals, and risk mitigation strategies across programs. Ensure rigorous governance over traceability, compliance, and test reporting, supporting company-wide accountability. Continuously identify bottlenecks and drive organization-wide solutions to improve efficiency, coverage, and reliability. Innovation & Continuous Improvement Champion research and adoption of emerging technologies (AI/ML in testing, autonomous testing, advanced observability, etc.) to keep test practices ahead of industry standards. Define and track advanced quality metrics (escape rates, flakiness, system reliability), implementing data-driven improvements. Lead efforts to mature organization's quality posture in performance, security, and reliability engineering. Inspire a culture of innovation, experiment with new tools and practices, and help set the direction for the future of engineering quality. Minimum Qualifications: Minimum of 10 years experience in quality engineering, automation, or software development, with recent leadership responsibilities in large, complex engineering environments Passion around driving best practices in the testing space Knowledge of software engineering practices and agile approaches Strong desire for establishing and improving product quality Proven expertise architecting and scaling test automation for distributed, cloud-native systems Track record of influencing enterprise strategy and leading transformation initiatives Advanced proficiency with Python or modern OO languages; experience with ad-tech or large-scale systems is a plus Willingness to take challenges head on while being part of a team Strong communication, stakeholder management, and mentoring skills Bachelor's degree, preferably in Computer Science or related field (or equivalent work experience) The hiring range for this position in California is $171,600 - $230,100 per year and in New York is $179,700 - $241,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems. Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality engineering, and the engineering behind personalization, commerce, lifecycle, and identity. Job Summary: The DEEP & Technology team is seeking a visionary Principal Software Development Engineer in Test (SDET) to spearhead quality engineering across our streaming, data and advertising systems. As a trusted engineering leader and technical authority, you will set the strategic direction for automation, quality practices, and test architectures organization-wide. You will partner cross-functionally to align quality strategy with company objectives, lead innovation in automated testing processes, and ensure our systems robustly deliver relevant and reliable products to all viewers. Your decisions and leadership will have a substantial impact on revenue, user experience, and operational efficiency. Ideal candidates are highly proactive, influential, and passionate about transforming quality engineering through cutting-edge technology and thought leadership. Responsibilities: Strategic Quality Leadership Define and drive the vision, strategy, and roadmap for test automation and quality engineering across multiple business units and product lines. Influence organizational decisions regarding test architecture, process improvements, and adoption of modern testing paradigms (shift-left, CI/CD, observability, etc.). Establish and maintain enterprise-wide standards for quality, automation, and operational excellence in collaboration with executive stakeholders. Own the end-to-end quality strategy for large-scale, business-critical projects, including test metrics, release criteria, and automation objectives. Architecture & Technical Authority Lead the architecture of scalable, resilient, and cloud-native test automation solutions that empower teams and improve defect prevention. Make high-impact technical decisions on frameworks, toolsets, and integrations to enable richer and more effective testing. Oversee technical reviews, mentorship, and hands-on guidance in complex areas such as distributed systems, data pipelines, and ad technologies. Partner with Platform Architects and DevOps to ensure seamless integration of quality gates and automated validation throughout deployment pipelines Cross-Functional Influence & Mentorship Serve as a coaching resource to SDETs, engineers, and leadership, regularly conducting technical deep-dives, training, and knowledge-sharing sessions. Build consensus across product teams for standardization of test tools, frameworks, and reusable components. Facilitate root cause analysis for high-severity incidents, drive preventative and corrective actions, and communicate technical findings to senior leadership. Represent DEEP & Technology quality interests within company-wide engineering and business forums. Program Management & Delivery Excellence Lead delivery of multiple concurrent, cross-team testing initiatives in fast-paced Agile environments. Manage test budgets, resource allocation, roadmap goals, and risk mitigation strategies across programs. Ensure rigorous governance over traceability, compliance, and test reporting, supporting company-wide accountability. Continuously identify bottlenecks and drive organization-wide solutions to improve efficiency, coverage, and reliability. Innovation & Continuous Improvement Champion research and adoption of emerging technologies (AI/ML in testing, autonomous testing, advanced observability, etc.) to keep test practices ahead of industry standards. Define and track advanced quality metrics (escape rates, flakiness, system reliability), implementing data-driven improvements. Lead efforts to mature organization's quality posture in performance, security, and reliability engineering. Inspire a culture of innovation, experiment with new tools and practices, and help set the direction for the future of engineering quality. Minimum Qualifications: Minimum of 10 years experience in quality engineering, automation, or software development, with recent leadership responsibilities in large, complex engineering environments Passion around driving best practices in the testing space Knowledge of software engineering practices and agile approaches Strong desire for establishing and improving product quality Proven expertise architecting and scaling test automation for distributed, cloud-native systems Track record of influencing enterprise strategy and leading transformation initiatives Advanced proficiency with Python or modern OO languages; experience with ad-tech or large-scale systems is a plus Willingness to take challenges head on while being part of a team Strong communication, stakeholder management, and mentoring skills Bachelor's degree, preferably in Computer Science or related field (or equivalent work experience) The hiring range for this position in California is $171,600 - $230,100 per year and in New York is $179,700 - $241,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position will report to the SVP, Products & Experiences and based in Orlando, Florida. Emerging Tech & Product is where Disney Experiences (DX) identifies, prioritizes, explores, tests, and productizes the cutting edge technologies shaping our future. We leverage deep technical expertise and strategic rigor to identify high impact opportunities and turn them into scalable, value-driving solutions. The Director, Software Engineering is responsible for our early stage innovation pipeline, in close partnership with Emerging Product as well as business and technology leaders throughout the Parks, Experiences, and Products segment. As Director, Software Engineering, you will lead the management of the Emerging Tech Labs, with a focus on driving business value through three primary areas: 1) managing relationships with external partners to foster innovation and collaboration; 2) overseeing stakeholder testing to validate concepts, user experience, and business value; and 3) directing engineering efforts to evaluate both vendor and internal solutions through proof-of-concept development and testing. This role provides managerial oversight to engineers on the Emerging Technology team and serves as a technical thought leader across the organization. As the steward of our early stage innovation pipeline, your focus will be on producing well-documented insights, validated prototypes, technical evaluations, and architectural guidance that can be directly applied by delivery teams and the Emerging Tech Initial Tech Implementation team to accelerate implementation and reduce risk. You will ensure that all work is rigorously prioritized and aligned with the approved quarterly Emerging Product opportunity map, and that sound engineering and architectural practices are consistently followed. You will be accountable for ensuring that the Emerging Technology portfolio generates actionable outcomes that inform strategic decision-making and enable downstream teams. Success in this role is measured by the clarity and quality of technology evaluations, the effectiveness of knowledge transfer, and the ability to clearly articulate and quantify the business value derived from early-stage innovation efforts. A strong blend of technical fluency, business acumen, and design thinking is essential. Additionally, you will represent EmTech Labs in cross-functional and executive forums partnering closely with office of technology enablement and WDI R&D. You must be able to clearly communicate the team's insights, vision, and progress, and translate complex technical concepts into accessible narratives for senior technology leadership, including C-level executives. Your ability to connect emerging technology work to tangible business outcomes will be critical in driving alignment and support across the enterprise. Responsibilities Guide the exploration and evaluation of emerging technologies in alignment with the quarterly Emerging Product prioritized opportunity map. Oversee the development of proofs of concept and stakeholder testing to validate technical feasibility, user experience, and business value. Facilitate the transfer of validated insights, prototypes, and technical guidance to delivery teams and the Initial Tech Implementation team. Engage with key stakeholders, users, and partners to ensure alignment, gather feedback, and support early-stage validation efforts. Communicate emerging technology strategies, findings, and recommendations to senior executives, translating complex concepts into actionable insights. Manage sponsor and stakeholder expectations, ensuring transparency around scope, outcomes, and value realization. Provide technical leadership to the Emerging Technology team, ensuring adherence to sound engineering and architectural practices. Basic Qualifications Proven innovation leader with experience managing specialized, diverse teams pursuing challenging and ambiguous goals 12+ years of software development experience with at least 8 years managing medium to large technology projects. 5 years experience in delivering projects involving emerging tech such as Mobile/Wearables, IoT, Game Engines, CV, NLP, and Advanced ML Track record of leading and driving initiatives to the next level, with a focus on delivering business value, being on time and within budget Deconstruct complex problems and help teams create clarity out of ambiguous or conflicting requirements Ability to simultaneously manage teams on multiple engineering projects of significant complexity Ability to navigate a large, complex stakeholder environment Preferred Qualifications Recent experience delivering Next Gen projects using emerging technologies such as CV, NLP, ML, IoT, Recommendations and Predictions, Robotics and Automation, Game Engines, Mixed Reality, Mobile and Wearables, advanced Security and Privacy, Wireless Networks (5G) Proven professional networking among technology companies across the Silicon Valley Required Education BS or MS in Computer Science or equivalent quantitative field OR equivalent experience Preferred Education MSCS/Engineering or related work experience The hiring range for this position in Orlando, FL is $217,800 to $292,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

At Disney, we're storytellers. We make the impossible possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. Sr. Manager, Site Reliability Engineer provides strategic leadership across multiple SRE teams and their managers, ensuring alignment with organizational priorities and functional objectives while remaining accountable for performance and results related to observability, automation, and operational excellence across commerce platforms. Develops and executes departmental business, production, and organizational plans, allocating resources to achieve strategic goals. Leverages deep expertise in SRE principles to integrate reliability practices across engineering, security, and business functions, driving resilience and innovation. Influences senior internal and external stakeholders to secure funding, shape technology strategy, and champion reliability best practices. This role sits within the Commerce Site Reliability Engineering organization in Technology & Digital for Disney Experiences. It works closely with leaders across Commerce and Consumer Products to ensure reliability, scalability, and security for critical systems, powering magical Guest experiences. This role will report to the Director of Site Reliability Engineering. What You'll Do Lead & Inspire: Provide strategic leadership for multiple SRE teams, fostering a culture of reliability, automation, and continuous improvement. Drive Operational Excellence: Oversee design and delivery of highly scalable, fault-tolerant systems across cloud (AWS, GCP, Azure) and on-prem environments. Champion Observability: Implement advanced telemetry and monitoring practices, leveraging AI/ML for predictive insights and proactive reliability improvements. Modernize Infrastructure: Guide teams in automating infrastructure and CI/CD pipelines using tools such as Terraform, Ansible, Harness, GitLab, and Kubernetes. Strategic Planning: Develop and execute departmental plans aligned with functional business objectives, ensuring resource optimization and financial integrity. Innovation & Integration: Evaluate emerging technologies and industry trends to inform strategic decisions and maintain competitive advantage. People Leadership: Mentor and develop leaders, set clear OKRs, and promote a diverse and inclusive culture that encourages innovation and belonging. Required Qualifications & Skills: 10+ years of progressive experience in Site Reliability Engineering, Systems Engineering, or related fields, including 4+ years in leadership roles managing multiple teams. Proven ability to implement observability and reliability principles across complex, distributed systems. Expertise in cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes), and infrastructure-as-code tools (Terraform, CloudFormation). Strong background in CI/CD, automation, and modern DevOps practices. Exceptional communication and leadership skills, with experience influencing senior stakeholders and driving cross-functional initiatives. Comprehensive understanding of how SRE integrates with software development, security, and business operations. Preferred Qualifications Experience in large-scale enterprise environments and familiarity with FAANG-level engineering standards. Knowledge of serverless architectures and advanced container strategies. Demonstrated success in managing organizational transformation and scaling engineering teams. Required Education Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Advanced degree preferred. The hiring range for this position in Orlando, Florida is $175,000-$215,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Technical Summary: The Systems Analyst III, Health Systems, Epic Bridges serves as a senior-level technical expert responsible for the design, implementation, optimization, and ongoing support of integrations between Epic and internal and external systems. This role leads the development and maintenance of HL7 interfaces, APIs, and interoperability solutions that support clinical, operational, and revenue cycle workflows while ensuring reliable, secure, and efficient data exchange across the enterprise. In addition to balancing project implementation and production support, this position partners closely with Epic application teams, infrastructure teams, vendors, and business stakeholders to design scalable integration solutions, troubleshoot complex production issues, and improve interface architecture. The analyst also provides technical leadership for large-scale initiatives, including system upgrades, acquisitions, and regulatory projects, while mentoring junior team members and serving as an escalation point for complex integration challenges. Success in this role requires advanced Epic Bridges expertise, strong healthcare interoperability knowledge, leadership, and the ability to influence technical decisions across cross-functional teams. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary: The Systems Administrator III serves as a senior technical analyst within the Clinical Care and Patient Engagement Technologies organization, supporting the KP HealthConnect Specialties team. This role provides technical leadership in the design, implementation, optimization, and support of enterprise-scale healthcare technology solutions that enable high-quality clinical and operational outcomes. Working closely with market leaders, product managers, and cross-functional stakeholders, the Systems Administrator III translates complex business, clinical, and operational requirements into scalable, reliable, and secure technical solutions. The position plays a key role in driving system stability, performance, and continuous improvement while ensuring alignment with organizational standards and strategic objectives. The ideal candidate brings deep expertise in system administration, change management processes, leveraging industry best practices to manage production support, coordinate system enhancements, and ensure effective service delivery. This role requires strong analytical, problem-solving, and collaboration skills, along with the ability to lead technical initiatives, influence stakeholders, and support healthcare applications. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.