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Job DescriptionJob Description Senior IT Telephony Engineer - Outbound Specialist Five9 Platform Wesley LLC Franklin, TN Full-Time, Exempt About Wesley LLC Wesley LLC is a high-growth company headquartered in Franklin, Tennessee. We operate a specialized sales organization with 90 setters, 30 closers, and over 200 corporate users executing over 1.1 million outbound calls annually. Our team moves fast, sets high standards, and invests in the tools and talent needed to win. We are building out our telephony infrastructure for the long term and are looking for the right person to own it. The Opportunity We are looking for a high-impact Lead Telephony Engineer to own the buildout and long-term operation of our Five9 platform. This is a greenfield implementation. Wesley is migrating from Dialpad and needs someone who can start up Five9 from the ground up, replicate and improve our existing functionality, then drive continuous optimization from there. Reporting directly to the CTO, you will be the technical authority on all things Five9. You will also mentor and level up a small supporting team of 2-3 engineers with varying degrees of telephony depth. This is an individual contributor role with real technical authority, not a management track. The right person wants to go deep on the platform, not up the org chart. Key Responsibilities Five9 Platform Ownership: Lead the full migration from Dialpad to Five9. Greenfield buildout, feature parity, then optimization. Own all administrative and technical configuration of the platform long-term. Migration Execution: Translate existing Dialpad workflows, routing logic, and outbound cadences into Five9. Identify gaps and improvements in the process rather than copying problems forward. Infrastructure & Carrier Management: Manage the technical relationship with our dedicated carriers to ensure Tier-1 voice quality, high answer rates, and consistent deliverability. System Integration: Build and maintain deep integrations between Five9 and Salesforce, NetSuite, and Zapier to ensure clean data flow, accurate lead attribution, and automated workflows. Outbound Cadence Engineering: Design and iterate on complex outbound sequences blending voice, SMS, and digital touchpoints. You are optimizing connect rates and agent efficiency, not just keeping the lights on. Compliance & Deliverability: Own STIR/SHAKEN compliance, 10DLC registration for SMS, and ongoing reputation management to protect deliverability at scale. Team Mentorship: Work alongside and actively develop a team of 2-3 supporting engineers: one solid mid-level and one to two engineers with adjacent technical backgrounds building their telephony depth. Executive Collaboration: Serve as the technical advisor to senior leadership on platform performance, translating Five9 metrics and operational data into clear business decisions. The Ideal Candidate Deep, hands-on Five9 expertise. You have built, administered, and optimized Five9 environments in high-volume outbound contexts. Certifications are not the signal; demonstrated platform mastery is. Has executed a platform migration before and knows where the friction hides-routing logic, data mapping, agent workflow disruption. Fluent in SIP trunking, WebRTC, and API-driven workflow design. Understands dialer modes (Predictive, Progressive, Power) and can make intelligent decisions about when and why to use each. Comfortable with the full regulatory landscape, not just aware of it: TCPA, TSR, STIR/SHAKEN, 10DLC. Thinks in systems: can hold a deep technical conversation with network engineers and then pivot to a strategy discussion with senior leadership without losing altitude in either direction. Enjoys testing assumptions-whether a text-first cadence outperforms a call-first approach is a real question you want to answer with data. Collaborative by default. You will be elevating teammates, not gatekeeping expertise. Technical Environment Wesley's stack is Apple hardware, Google Workspace, Slack, and Salesforce as the primary business platform. Five9 will integrate into this ecosystem. Candidates should be adaptable to this environment-deep prior experience in each tool is not required, but comfort operating in it is. Qualifications Experience: 5+ years in high-volume Contact Center (CCaaS) engineering, with meaningful Five9 depth. Migration Experience: Demonstrated experience leading or owning a CCaaS platform migration in a production environment. Integrations: Proven experience integrating Five9 or comparable platforms with Salesforce and NetSuite. Proficiency with Zapier for automation and integration workflows. Outbound Expertise: Deep understanding of dialer modes and the regulatory landscape governing outbound contact operations (TCPA, TSR). Perks & Benefits Compensation & Financial Competitive salary commensurate with experience Weekly pay schedule 401(k) with company match Health & Wellness Medical, Dental, and Vision Insurance Employer-funded Health Savings Account (HSA) Access to on-site fitness center and wellness facilities In-office massage chairs Time Off 9 Paid Holidays + 2 Floating Holidays Paid Time Off (PTO) Outstanding work/life balance Culture & Growth MacBook provided for work Leadership training and advancement opportunities Continuous coaching from industry professionals Robust employee recognition programs Company-wide community outreach programs Fun, engaging company events and activities Spirited team environment with core values of teamwork and integrity Awards & Recognition USA TODAY Top Workplace 2025 The Tennessean Top Workplaces 2024 Great Place to Work Certified (2023, 2024) INC 500 Fastest Growing Company 75+ business awards since 2020 Location This role is based at Wesley's headquarters in Franklin, TN. We are ideally looking for someone who can work in the office, but we are open to hybrid or fully remote arrangements for the right candidate. Remote/Hybrid Eligibility: Wesley is currently set up to hire remote and hybrid employees in the following states only: AL, FL, GA, KS, KY, NC, NV, OH, TN, TX, VA, and WV. Regardless of location, quarterly travel to Franklin, TN headquarters is required. How to Apply If this sounds like you, we'd love to hear from you. Apply with your resume and a brief note on the most complex Five9 environment you've built or managed.

Job DescriptionJob DescriptionPrincipal Software Engineer Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit . Role Summary This role provides technical leadership and deep expertise in complex engineering domains, driving architectural decisions and ensuring scalability, reliability, and quality across critical platform components. The Principal Engineer serves as a technical authority, mentoring senior engineers while solving the most challenging technical problems. The Connectors team enables seamless integration between Saviynt's Identity Governance platform and multiple enterprise applications by building and maintaining robust, scalable connector frameworks. We ensure reliable data synchronization, provisioning, and lifecycle management across diverse external systems, serving as a critical foundation for the entire platform. What You Will Be Doing Design and architect scalable, high-performance connector frameworks forenterprise application integrations. Define technical standards, best practices, and design patterns for connector development. Drive architectural decisions for complex integration scenarios involving 200+ enterprise applications. Evaluate and recommend new technologies, tools, and frameworks to improve connector reliability and performance. Lead technical design reviews and provide guidance on system architecture and design trade-offs. Development & Engineering Excellence Develop and maintain complex connectors for mission-critical enterpriseapplications such as Salesforce, Workday, ServiceNow, SAP, and others. Write high-quality, maintainable, and well-documented code following established coding standards. Implement robust error handling, retry mechanisms, and fault-tolerant designs for external system integrations. Optimize connector performance, scalability, and resource utilization. Conduct code reviews and ensure adherence to engineering best practicesacross the team. Problem Solving & Innovation Resolve complex technical challenges related to API integrations, authentication mechanisms, and data synchronization. Investigate and troubleshoot production issues requiring deep technicalexpertise. Research and implement innovative solutions for emerging integration patterns such as OAuth 2.0, JWT, SAML, and modern authentication methods. Analyze and optimize system bottlenecks affecting connector performance and reliability. Drive continuous improvement initiatives to enhance connector quality andmaintainability. Mentorship & Team Development Mentor and guide senior and mid-level engineers on technical design, coding practices, and problem-solving approaches. Conduct technical training sessions and knowledge-sharing workshops. Review and provide constructive feedback on technical designs and codeimplementations. Foster a culture of engineering excellence, innovation, and continuous learning. Support career development of team members through technical guidance and coaching. Collaboration & Cross-Functional Partnership Collaborate with Product Management to translate business requirements into scalable technical solutions. Partner with Customer Success and Support teams to resolve complex customer issues. Work with QE teams to define comprehensive testing strategies and ensurequality standards. Coordinate with other engineering teams on cross-module dependencies and integrations. Participate in technical discussions with customers and partners as a subject matter expert. What You Bring 12+ years of professional software engineering experience with at least 3+ years in a senior or principal engineering role Bachelor's degree in Computer Science, Software Engineering or relatedtechnical field Technical Expertise & Core Competencies Expert-level proficiency in Java and Groovy, with a deep understanding ofobject-oriented design principles, design patterns, and enterprise applicationdevelopment. Strong experience working with RESTful APIs, SOAP services, and enterpriseintegration patterns, including authentication and authorization frameworks such as OAuth 2.0, SAML, JWT, and modern authentication protocols. Proven track record of designing and building scalable, high-performancesystems capable of handling complex integrations with external enterpriseplatforms. Deep understanding of database technologies, including SQL and NoSQL, along with expertise in data modeling for large-scale applications. Experience integrating with major enterprise applications and platforms such as Salesforce, Workday, ServiceNow, SAP, Active Directory, or other SaaS and on-premise enterprise systems. Strong adoption and high usage of AI-assisted development tools to improve engineering productivity, debugging efficiency, and code quality. Experience in designing and building AI-driven agents and automation tools to support various stages of the software development lifecycle, including code generation, debugging, testing, documentation, incident analysis, and knowledge retrieval. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJob Description Job Summary As a Software Engineer IV, you are a senior technical leader within your engineering team. You are responsible for the end-to-end design and delivery of high-impact features that power the PODS digital experience. You lead by example, balancing high-velocity coding practices with the responsibility of ensuring your team adheres to rigorous standards for performance, scalability, and security. You thrive on solving complex problems, whether it's optimizing a React/Vite front-end for consumer speed or architecting resilient Kotlin microservices. You are a primary driver of our "test-and-learn" culture, ensuring that every feature is verifiable through robust experimentation frameworks and observable via Datadog. General Benefits & Other Compensation: Medical, dental, and vision insurance Employer-paid life insurance and disability coverage 401(k) retirement plan with employer match Paid time off (vacation, sick leave, personal days) Paid holidays Parental leave / family leave Bonus eligibility / incentive pay Professional development / training reimbursement Employee assistance program (EAP) Commuter benefits / transit subsidies (if available) Other fringe benefits (e.g. wellness credits) ESSENTIAL DUTIES AND RESPONSIBILITIES Full-Stack Delivery: Develop end-to-end solutions across our stack (React, TypeScript, Kotlin, Spring Boot) with a focus on modularity and system resilience. Operational Ownership: Lead the "path to production" for your team, owning infrastructure and ensuring CI/CD pipelines in Azure DevOps are efficient and deployments are seamless. System Integration: Manage the technical integration between web applications and core platforms like Salesforce CDP, Snowflake, and CMS's. Process Improvement: Identify and resolve bottlenecks in the SDLC, contributing to better RFC processes and engineering documentation. Performance Optimization: Proactively identify and fix performance bottlenecks in the browser or on the server to ensure a premium customer experience. MANAGEMENT & SUPERVISORY RESPONSIBILTIES Other duties as assigned. JOB QUALIFICATIONS: Education & Experience Requirements Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience). Experience: 8+ years of professional software engineering experience (or equivalent experience), with a proven track record of delivering complex, consumer-facing applications. Full-Stack Mastery: Expert-level proficiency in React/TypeScript and modern back-end languages (Kotlin, Java, C#, etc.). Cloud Fluency: Solid experience with cloud-native architectures (Azure preferred), including microservices and RESTful API design. Testing & Quality: Strong commitment to automated testing (Unit, Integration, E2E) and a "shift-left" approach to security and quality. Preferred Qualifications Experience with Snowflake data integrations and data-warehouse native experimentation. Proficiency in Datadog for RUM, APM, and log management. Familiarity with Salesforce ecosystem integrations. Experience implementing AI-powered features (AI Chat, Search, or RAG architectures). PHYSICAL REQUIREMENTS Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs. Ability to hear and verbally communicate using a telephone handset and/or connected headset device WORKING CONDITIONS Regular business hours. Some additional hours may be required. Travel requirements: Negligible Climate-controlled office environment during normal business hours. Regular attendance and punctuality required May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to: Ask your direct supervisor for an explanation of anything you do not understand. Attend Orientation class and any required training sessions. Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR. Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

Job DescriptionJob Description Our client RibbitZ is looking for Senior Software Engineer-LLM Evaluation to work remotely. As a Software Engineering evaluator, you will create cutting-edge datasets for training, benchmarking, and advancing large language models, collaborating closely with researchers. This includes curating code examples, providing precise solutions, and making corrections in Python, JavaScript (including ReactJS), C/C++, Java, Rust, and Go; evaluating and refining AI-generated code for efficiency, scalability, and reliability; and working with cross-functional teams to enhance enterprise-level AI-driven coding solutions. What Does a Typical Day Look Like? Working on AI model training initiatives by curating code examples, building solutions, and correcting code in Python, JavaScript (including ReactJS), C/C++, Java, Rust, and Go. Evaluate and refine AI-generated code to ensure that it is efficient, scalable, and reliable. Collaborate with cross-functional teams to enhance AI-driven coding solutions against industry performance benchmarks. Build agents that can verify the quality of the code and identify error patterns. Hypothesize on steps in the software engineering cycle (prototyping, architecture design, API design, production implementation, launch, experiments, monitoring, operational maintenance) and evaluate model capabilities on them Design verification mechanisms that can automatically verify a solution to a software engineering task. Required Skills Several years of software engineering experience (+5 years), including, 2+years of continuous full-time experience at a top-tier product company (e.g., Google, Stripe, Amazon, Apple, Meta, Netflix, Microsoft, Datadog, Dropbox, Shopify, PayPal, IBM Research). Strong expertise in building full-stack applications and deploying scalable, production-grade software using modern languages and tools. Deep understanding of software architecture, design, development, debugging, and code quality/review assessment. Excellent oral and written communication skills for clear, structured evaluation rationales. Eligibility (Strictly Enforced): Software Engineering profiles only Candidates must be based in the US 5+ years of relevant experience Immediate assessment availability Top companies: Google (Alphabet) Apple Amazon Meta (Facebook) Netflix Microsoft Tesla NVIDIA Adobe Salesforce Github Atlassian hashiCorp Databricks Snowflake Cloudflare, DigitalOcean, MongoDB Elastic, Confluent, Airbnb, Dropbox Stripe, Palantir, Uber, Lyft Square (Block), Twilio, Snap Inc. Pinterest, Figma, Oracle, Cisco Paypal, Doordash, Rivian, Reddit, Coinbase, Splunk Spotify, Goldman Sachs, Morgan Stanley JP Morgan Chase, Capital One Plaid, Shopify, Intuit, Workday, ServiceNow Hugging Face, VMware, Brex, Wise Epic Games, Unity Technologies Activision Blizzard, Riot Games, Valve Huawei, Bloomberg, ByteDance Alibaba, Baidu, Notion, Klarna Instacart, Zillow.

Job DescriptionJob Description At Imply, our mission is to empower people and organizations to achieve more with their data. We believe that better insights lead to better decisions, and that the right technology can remove barriers, spark innovation and create lasting impact. In addition to our successful database business, we're building the industry's first observability warehouse, Imply Lumi. Built by the creators of Apache Druid, Lumi lets organizations store more data, support more use cases and spend less for observability. Imply Lumi is a high-performance, cost-efficient data layer built to decouple existing observability tools with zero disruption. In this role, you will help redefine what is possible with observability and security data. As part of the Engineering Team you will play an important role in bringing Imply Lumi to life. Lumi delivers lightning fast queries, significant cost savings and seamless integration with leading observability technologies while giving customers the freedom to innovate without vendor lock-in. You will be a part of the team innovating and building this first-in-class technology that allows our customers to unlock new levels of speed, scale and value from their data. Backed by leading investors including a16z and Bessemer Venture Partners, Imply is on a fast growth trajectory, transforming how organizations manage and gain insights from their observability and security data. Our customers, including Pepsi, Reddit, Roblox, Salesforce, and others, rely on our technology to power faster decisions, reduce costs, and unlock new possibilities. Come join a team of innovators and problem-solvers who are reshaping the future of data! The Role The database team works on all aspects of the query executing within Druid that includes SQL planning, query optimization, query functions and distributed query execution. In this role, you will build new query capabilities and work on various performance improvements through SQL planning, vectorization, storage optimization, etc. You will also be heavily involved in the development and technical direction of the open-source Apache Druid project. Responsibilities Extend the druid query engine and storage system to support a wider class of query functions Build complex query capabilities with the best query performance Work with the field engineering team so they can offer the best support to our customers Help in the growth of Apache Druid community through code and design reviews Requirements Experience developing high concurrency, performance-oriented Java systems At least 5 years of experience working as an Individual contributor Solid grasp on good software engineering practices such as code reviews and deep focus on testability and quality Strong communication skills: ability to explain complex technical concepts to designers, support staff, and other engineers Bachelor's degree in computer science, engineering, or a related field (or equivalent experience) Bonus Points Experience working on internals of large-scale distributed systems and databases such as Hadoop, Spark, Presto, ElasticSearch. A history of open-source contributions is a plus; being a contributor on data-related projects is a big plus What We Offer 100% Paid Medical, Dental and Vision Benefits 401(k) Program Fertility Coverage Pet Insurance Dependent Care FSA Mental Health Support Life and AD&D Insurance Unlimited Paid Time Off Wellness Stipend Home Office Equipment Reimbursement Pre-Tax Commuter Benefits Individual compensation will be determined based on the candidate's experience and qualifications aligned with Imply's internal levelings guidelines and benchmarks. The below range encompasses roles with on target earnings. This role is also eligible to participate in Imply's equity plan subject to the terms of the applicable plans and policies. Compensation: $155,000 - $ 215,000 Don't meet every single requirement? Studies have shown that certain minority groups are less likely to apply to jobs unless they meet every qualification. At Imply, we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles in the future. Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at - Attention: Imply Applicants Due to reports of phishing, we're requesting that all Imply applicants apply through our official Careers /careers. All official communication from Imply will come from email addresses ending

Job DescriptionJob DescriptionWho We AreQvest US is the global leader in technology and business consulting for the Media & Entertainment and Consumer Packaged Goods & Retail industries. We strategize, advise, design, develop and implement future-forward business & technology solutions. With expertise in digital media supply chain, data & analytics, IP & rights management, broadcast transformation, Salesforce and applied AI, our exceptionally talented teams partner with Fortune 1,000 companies to revolutionize markets and set new industry standards. About the IDCThe IDC is our Innovation and Development Center. We build custom software using modern technologies to solve complex business problems for our clients. We believe the best products and services are realized by knowledgeable, tight-knit teams aligned to a shared purpose and understanding. We're honored to be recognized by Fortune magazine and Great Place to Work as a Best Workplace in Texas! Who we're seekingYou are an innovative and thoughtful self-starter who enjoys solving problems and thrives in fast-paced, collaborative environments. You are looking for a role where you can shape best practices, mentor team members, work on varied projects, and influence technologies and solutions for both Qvest internal and client external projects. You thrive in environments where you're able to demonstrate technical competency while working individually, closely with team members, or directly with our clients. Self driven engineers who love to identify and experiment with new approaches, technologies, or tools that will impact our projects or industry. Examples could include emergent architectural approaches, new cloud provider offerings, or productivity enhancers (new tooling, Chat-GPT, Co-Pilot, or similar)What you'll do You will provide leadership within software teams; as a mentor, team-lead, trusted client-facing technologist and/or as a hands-on contributor You will impact all phases of our projects and all phases of the SDLC You will leverage your existing depth of knowledge to maximize your impact You will grow into new and/or adjacent technologies and domains to broaden your impact What you'll bring 5+ years in software development, including working in teams Experience with agile methodologies such as Scrum, Kanban or XP Deep knowledge in the language and library/framework ecosystems of Java, JavaScript/Typescript, or Python Experience in defining and utilizing software development best practices Project Structures, coding practices, testing practices Definition and utilization of CI/CD pipelines Architectural patterns that balance scope and scale of project needs Identification and mediation of technical debt within a code base over time Deep knowledge building high quality, scalable, and production ready software, such as: Services with well defined APIs utilizing REST, GraphQL, messaging, or similar Data Pipelines to integrate systems, enable analytics, or similar Web Applications utilizing modern technology approaches Mobile Applications that are built with cross platform development in mind Experience constructing systems by composing smaller components. The breadth could include: Definition of work units that can be implemented in an efficient, additive way SOA, Microservices, or similar architectural patterns Separation of concerns via good OOP and/or FP design Experience managing data. The breadth could include: Design of database schema, constraints and transaction boundaries Read/Write design trade-off decisions and how it relates to mutable vs. immutable data state Use of Relational vs NoSQL stores for appropriate use cases Bachelor's degree in engineering, information systems, computer science, business administration, or other related fields Preferred Experience Hands-on experience developing with cloud platforms (AWS, GCP, Azure, etc.) Hands-on experience with varied compute technologies (Docker, Kubernetes, Lambda, etc.) Hands-on experience with pipeline definitions (Gitlab-ci, Circle, Travis, etc.) Hands-on experience with infrastructure as code technologies (CloudFormation, CDK, Terraform, etc.) Travel RequirementsEmployees are responsible for traveling to and from client sites as required by their project or assignment, regardless of location. Travel may include sites outside the employee's primary office location, state, or region. Remote & Hybrid WorkWhile remote or hybrid work may be permitted for certain projects, client needs take precedence. Employees are expected to report onsite at the client location when required by the project scope, client request, or management directive. Life at QvestWe were founded on a culture of collaboration and inclusiveness, and this permeates each of our initiatives, both client-facing and internal. We offer a wide selection of benefits including medical, dental & vision, 401k matching and flexible vacation; we sponsor training to advance our teams' skill sets and we prioritize our employees' professional growth paths. Qvest US is currently 300+ people strong and we've been recognized as a "Best Place to Work," a "Great Place to Work," "Fastest Growing," and "A Jewel." Equal Employment OpportunityQvest is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Qvest applies this stance to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including internships, at all levels of employment.

POSITION SUMMARY We are seeking a Senior Salesforce Engineer to design and deliver next-generation, patient-facing digital experiences powered by autonomous agents and Salesforce platforms. This role will focus on building intelligent, SMS-enabled engagement solutions that integrate seamlessly into the Salesforce Service Console, enabling both patients and contact center agents to interact efficiently. You will play a key role in developing applications using OmniStudio, working within a Forward Deployed Engineering (FDE) model that emphasizes rapid delivery, high ownership, and close collaboration with business stakeholders. KEY RESPONSIBILITIES Design and build patient-facing autonomous agents using Agentforce and Salesforce Digital Engagement Integrate AI-driven agents with SMS/texting platforms to enable real-time patient communication Embed and optimize agent functionality within the Salesforce Service Console for contact center users Develop scalable, high-performance applications using OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures) Own end-to-end delivery including development, testing, deployment, and production support Collaborate closely with Business Analysts and Product Owners to translate business requirements into technical solutions Operate in a hybrid Agile + Forward Deployed Engineering model, delivering solutions in fast-paced, evolving environments Ensure solutions meet standards for performance, scalability, security, and usability QUALIFICATIONS Required 5+ years of experience in Salesforce development, with strong expertise in Service Cloud Proven experience building autonomous or conversational agents using Agentforce and/or Digital Engagement Hands-on experience integrating SMS/texting platforms within Salesforce ecosystems Deep expertise in OmniStudio, including: OmniScripts, FlexCards, DataRaptors, Integration Procedures Experience building and deploying solutions within the Salesforce Service Console Strong understanding of API integrations and event-driven architectures Demonstrated ability to own full lifecycle delivery (build test deploy support) Experience working in fast-paced, ambiguous environments with evolving requirements Preferred Experience designing patient-facing or customer-facing digital engagement solutions Familiarity with AI/automation frameworks and conversational design principles Experience in healthcare or regulated environments (HIPAA awareness is a plus) Salesforce certifications (e.g., Platform Developer, OmniStudio Consultant, Service Cloud Consultant)

Job DescriptionJob DescriptionSalary: $155,750.40-$163,529.60 Universal Technical Resource Services, Inc. (UTRS) is currently seeking a Cybersecurity Specialist to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission within budget. This position executes cybersecurity-focused project support and subscriber alignment activities for the CSSP, including standards compliance, reporting, sustainment transition, and CORA scheduling/readiness tracking across all supported sites. This position will be based in Adelphi, MD, with occasional remote work. What will you be doing? This position will be a key member of the Mission Support Team. Duties include: Support IT and cybersecurity projects through planning, execution, monitoring, and closeout to meet technical and mission objectives. Ensure work aligns with applicable cybersecurity/IT standards, frameworks, and best practices. Coordinate with cross-functional teams, stakeholders, and customers to define requirements, resolve issues, and deliver outcomes within scope and schedule. Assist with budgets, schedules, quality planning, and project documentation in partnership with Financial Analysts and Quality Assurance. Produce recurring and ad-hoc reporting using qualitative and quantitative analysis to assess operational effectiveness and service delivery performance. Support non-traditional subscriber alignment end-to-end (e.g., TEMs, solution development, procurement coordination, configuration, delivery) and transition to sustainment for operational services and renewal. Track and coordinate CORA scheduling for all CSSP sites in accordance with CSSP timeframes/inspection schedules, and report CORA readiness status to customer sites and the C5ISR Center CSSP. What skills will the ideal candidate have to be successful? This position will require the following: Bachelors Degree required (related field preferred), with 8 yrs experience or 10 yrs of additional relevant experience DoD Top Secret/SCI security clearance Required Strong multi-tasking skills and ability to prioritize various tasks and assignments in a dense environment to meet defined and/or undefined deliverables. Proficiency in delivering concise briefs and reports to large groups and senior leaders, with strong communication skills to effectively convey complex cybersecurity concepts. Possess expertise in cloud technology, with a strong understanding of cloud platforms, services, and best practices relevant to cybersecurity. Proficient in Microsoft Office suite, particularly Outlook, to efficiently manage and prioritize high volumes of email communication, ensuring timely responses and effective correspondence management. Familiarity with Army and DoD policies influencing the cybersecurity community, ensuring compliance and alignment with relevant regulations and directives. Utilize project management principles and methodologies (PMI) to effectively plan, execute, and complete tasks, ensuring efficient project delivery and stakeholder satisfaction Preferred experience in using Tableau, JIRA, Confluence, and Salesforce. Must be able to speak, read, and write fluent English Must be a US Citizen. Read about our benefits here:Our Benefits - UTRS Thinking Forward UTRS is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UTRS is a drug-free workplace with pre-employment drug testing and background verifications. For more information or to apply now, go to the website below:

Job DescriptionJob Description Job Summary As a Software Engineer IV, you are a senior technical leader within your engineering team. You are responsible for the end-to-end design and delivery of high-impact features that power the PODS digital experience. You lead by example, balancing high-velocity coding practices with the responsibility of ensuring your team adheres to rigorous standards for performance, scalability, and security. You thrive on solving complex problems, whether it's optimizing a React/Vite front-end for consumer speed or architecting resilient Kotlin microservices. You are a primary driver of our "test-and-learn" culture, ensuring that every feature is verifiable through robust experimentation frameworks and observable via Datadog. General Benefits & Other Compensation: Medical, dental, and vision insurance Employer-paid life insurance and disability coverage 401(k) retirement plan with employer match Paid time off (vacation, sick leave, personal days) Paid holidays Parental leave / family leave Bonus eligibility / incentive pay Professional development / training reimbursement Employee assistance program (EAP) Commuter benefits / transit subsidies (if available) Other fringe benefits (e.g. wellness credits) ESSENTIAL DUTIES AND RESPONSIBILITIES Full-Stack Delivery: Develop end-to-end solutions across our stack (React, TypeScript, Kotlin, Spring Boot) with a focus on modularity and system resilience. Operational Ownership: Lead the "path to production" for your team, owning infrastructure and ensuring CI/CD pipelines in Azure DevOps are efficient and deployments are seamless. System Integration: Manage the technical integration between web applications and core platforms like Salesforce CDP, Snowflake, and CMS's. Process Improvement: Identify and resolve bottlenecks in the SDLC, contributing to better RFC processes and engineering documentation. Performance Optimization: Proactively identify and fix performance bottlenecks in the browser or on the server to ensure a premium customer experience. MANAGEMENT & SUPERVISORY RESPONSIBILTIES Other duties as assigned. JOB QUALIFICATIONS: Education & Experience Requirements Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience). Experience: 8+ years of professional software engineering experience (or equivalent experience), with a proven track record of delivering complex, consumer-facing applications. Full-Stack Mastery: Expert-level proficiency in React/TypeScript and modern back-end languages (Kotlin, Java, C#, etc.). Cloud Fluency: Solid experience with cloud-native architectures (Azure preferred), including microservices and RESTful API design. Testing & Quality: Strong commitment to automated testing (Unit, Integration, E2E) and a "shift-left" approach to security and quality. Preferred Qualifications Experience with Snowflake data integrations and data-warehouse native experimentation. Proficiency in Datadog for RUM, APM, and log management. Familiarity with Salesforce ecosystem integrations. Experience implementing AI-powered features (AI Chat, Search, or RAG architectures). PHYSICAL REQUIREMENTS Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs. Ability to hear and verbally communicate using a telephone handset and/or connected headset device WORKING CONDITIONS Regular business hours. Some additional hours may be required. Travel requirements: Negligible Climate-controlled office environment during normal business hours. Regular attendance and punctuality required May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to: Ask your direct supervisor for an explanation of anything you do not understand. Attend Orientation class and any required training sessions. Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR. Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

Job DescriptionJob DescriptionSalary: $40/hourly ServBeyond Solutions LLC has an exciting Enterprise AI & Platform internship opportunity for talented enthusiasts like you! If you're passionate Enterprise AI and are eager to learn and grow in a fast-paced environment, we invite you to apply and join our dynamic team. Role Overview We are looking for a motivated Enterprise AI & Platform Intern to join our technical team. This internship is designed for a currentMastersstudent (in Data Science, ComputerEngineering, ComputerScience, or related fields)with a strong interest in how enterprise platforms such asServiceNow, Salesforce, or OpenText function at scale. You will work closely with our architects and developers toassistin the configuration, maintenance, and AI-driven evolution of our enterprise systems. This is an opportunity to move beyond theory and gain practical experience in building, integrating, and deploying intelligent workflows in a professional environment. Key Responsibilitiesundertheguidance of senior architects: Assistin the configuration and administration of enterprise COTS platforms (e.g., Salesforce, ServiceNow, OpenText, AWS, UiPath,etc). Support the development of proof-of-concept workflows using Agentic AI, Generative AI models, or predictive analytics within our existing platform ecosystems. Help build and test API connections (REST/SOAP) to ensure seamless data flow between core platforms and external tools. Document technical configurations and create user guides for internal stakeholders. Participate in Agile/Scrum ceremonies and work with cross-functional teams to translate business requirements into technical solutions. Required Qualifications Education:Currently pursuing amasters degree inComputerScience,Computer Engineering,Data Science, Software Engineering, Information Systems, ora related field. Experience:Minimum of 2 years of experience (professional) working with enterprise platforms (Salesforce, ServiceNow, OpenText, etc.) or complex software development projects. Technical Proficiencies: Development:Solid grasp of Python, JavaScript, or Java. Platforms:Familiarity with at least one COTS platforms development environment or administrative console. AI Awareness:A foundational understanding of how to implement or interact with AI models/APIs. Good to Have: Mainline Certifications in ServiceNow, Salesforce, AWS,or any other cloud platform Problem-Solving:Strong analytical skills and the ability to work independently on defined technical tasks. Learning Opportunities Mentorship from senior architects and developers. Work directly with experienced enterprise architects and engineers to understand how large-scale platforms are designed, governed, and evolved in production environments. Real-world experience with end-to-end enterprise platform lifecycles. Gain exposure to configuration, integration, testing, deployment, and ongoing optimization of enterprise COTS platforms used in real client and operational contexts Exposure tothe latest trends in Agentic AI and enterprise automation. Learn how emerging AI capabilities are applied within enterprise platforms, including workflow automation, decision support, and responsible AI usage patterns. Mainline Certification training programs for COTS platform for career advancement Participate in structured learning paths and certification preparation for platforms such as ServiceNow, Salesforce, AWS, or related enterprise technologies to support long-term career advancement. Hands-on experience designing AI-enabled enterprise solutions Support proof-of-concept development and experimentation with generative AI, predictive analytics, and intelligent agents embedded within enterprise workflows. Enterprise systems architecture and integration exposure Learn how APIs, data pipelines, and system integrations are designed and evaluated, including tradeoffs related to scalability, security, and maintainability. Equal Employment Opportunity ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Americans with Disabilities Act (ADA) Requirements ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please email us at . The physical demands described below represent the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms, as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being low to moderate.

Job DescriptionJob Description Job Summary As a Software Engineer IV, you are a senior technical leader within your engineering team. You are responsible for the end-to-end design and delivery of high-impact features that power the PODS digital experience. You lead by example, balancing high-velocity coding practices with the responsibility of ensuring your team adheres to rigorous standards for performance, scalability, and security. You thrive on solving complex problems, whether it's optimizing a React/Vite front-end for consumer speed or architecting resilient Kotlin microservices. You are a primary driver of our "test-and-learn" culture, ensuring that every feature is verifiable through robust experimentation frameworks and observable via Datadog. General Benefits & Other Compensation: Medical, dental, and vision insurance Employer-paid life insurance and disability coverage 401(k) retirement plan with employer match Paid time off (vacation, sick leave, personal days) Paid holidays Parental leave / family leave Bonus eligibility / incentive pay Professional development / training reimbursement Employee assistance program (EAP) Commuter benefits / transit subsidies (if available) Other fringe benefits (e.g. wellness credits) ESSENTIAL DUTIES AND RESPONSIBILITIES Full-Stack Delivery: Develop end-to-end solutions across our stack (React, TypeScript, Kotlin, Spring Boot) with a focus on modularity and system resilience. Operational Ownership: Lead the "path to production" for your team, owning infrastructure and ensuring CI/CD pipelines in Azure DevOps are efficient and deployments are seamless. System Integration: Manage the technical integration between web applications and core platforms like Salesforce CDP, Snowflake, and CMS's. Process Improvement: Identify and resolve bottlenecks in the SDLC, contributing to better RFC processes and engineering documentation. Performance Optimization: Proactively identify and fix performance bottlenecks in the browser or on the server to ensure a premium customer experience. MANAGEMENT & SUPERVISORY RESPONSIBILTIES Other duties as assigned. JOB QUALIFICATIONS: Education & Experience Requirements Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience). Experience: 8+ years of professional software engineering experience (or equivalent experience), with a proven track record of delivering complex, consumer-facing applications. Full-Stack Mastery: Expert-level proficiency in React/TypeScript and modern back-end languages (Kotlin, Java, C#, etc.). Cloud Fluency: Solid experience with cloud-native architectures (Azure preferred), including microservices and RESTful API design. Testing & Quality: Strong commitment to automated testing (Unit, Integration, E2E) and a "shift-left" approach to security and quality. Preferred Qualifications Experience with Snowflake data integrations and data-warehouse native experimentation. Proficiency in Datadog for RUM, APM, and log management. Familiarity with Salesforce ecosystem integrations. Experience implementing AI-powered features (AI Chat, Search, or RAG architectures). PHYSICAL REQUIREMENTS Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs. Ability to hear and verbally communicate using a telephone handset and/or connected headset device WORKING CONDITIONS Regular business hours. Some additional hours may be required. Travel requirements: Negligible Climate-controlled office environment during normal business hours. Regular attendance and punctuality required May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to: Ask your direct supervisor for an explanation of anything you do not understand. Attend Orientation class and any required training sessions. Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR. Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

Job DescriptionJob DescriptionDirector of Business Development or Business Development Manager Full Spectrum is a leading provider of product development solutions, including software and system development and testing services. We boast a 40-year history in successfully designing and developing over 1,000 FDA regulated medical solutions. We provide technology services to our clients to help them get cutting-edge solutions to market.Technology has never been more present in our lives than today. Everything from medical mobile apps to connected medical devices to robotics are becoming more a part of daily life. A career at Full Spectrum will allow you to be at the leading edge of innovation. If it excites you to have direct involvement with the business-side of innovation and technological advancement by engaging with a diverse set of customers, then this is the place for you. We have a passionate team of experienced professionals who have first-hand experience providing technology solutions that create market value. Our clients depend on us to develop their next innovative product. Come help us build the future! Overview of the Role: Under the guidance of the Chief Commercial Officer (CCO), the Director of Business Development (DBD) is a client-facing position that will focus on developing new business strategies and managing direct opportunities in Full Spectrum's target sectors. Our target clients are the technology and product leaders within the Medical Device and Life Sciences industries. In this role, the DBD will participate in, as well as manage, all aspects of new business development: direct lead generation as well as collaboration with our inside sales team, prospect nurturing, qualification, proposal development, and closing. This will also include responsibility for ongoing management of relationships with clients after initial account penetration. This role requires an experienced business development professional who understands the importance of building, maintaining, and measuring a strong pipeline; has a track record of success in selling sophisticated services; and is accustomed to prevailing in very competitive sales situations. Primary Responsibilities: Work closely with the CCO to develop, advance, and close new business opportunities with the goal of achieving Full Spectrum's growth targets Develop and maintain penetration plans for your target and key accounts within the industry and our target sectors Ability to articulate Full Spectrum's value proposition verbally, through presentations, through social media, and in written outgoing messages and marketing content Demonstrate an understanding of the importance of driving success with quarterly metrics for sales activities resulting in meetings, proposals, and closes that drive to the desired revenue outcomes Opportunity management of your pipeline in Salesforce and through regular reporting of opportunity status and leading indicator metrics Ability to travel as needed to support your business development objectives Collaborate with Marketing to achieve campaign goals and with Inside Sales to coordinate and manage shared prospecting activities Leverage Engineering support within opportunities to arrive at a winning approach to each opportunity Skills: Hunter mentality with relentless energy to create new relationships as well as nurture existing ones, and drive opportunities with the skills necessary to deliver growth Develop strategic plans and analyze markets to inform campaigns and outreach strategies to support your revenue targets Strong collaboration and communication skills that will enable the DBD to smoothly manage interactions both internally and externally Technical acumen to understand complex technical details and translate them into clear, compelling business value for clients. Analytical skills for tracking and forecasting revenue, planning new account penetration, and other reporting and analysis to communicate and manage your workflow Strong networking skills enabling you to leverage the power of Salesforce, SalesLoft, LinkedIn, Zoominfo, and other tools to drive network visibility Client-facing skills that enable you to quickly create confidence in you and Full Spectrum's services as you interact with new prospects Qualifications: Degree in business, engineering, or medical related field 6+ years of experience and demonstrated success in sales Prior experience selling engineering or other complex services to senior executives Proficient and comfortable in making presentations to potential clients Experience with CRMs, LinkedIn, and ZoomInfo preferred The base salary for this position is $150,000 to $200,000 annually, and the role is commission eligible. The final salary offer is determined by factors such as experience, location, skills, education, and market conditions. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJob Description About Us At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again". We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for a Senior Software Engineer - Salesforce Platform to join our Clinical Engineering team! The ideal candidate is passionate about building products and systems that make a meaningful impact on the lives of thousands of people and their health. Your ideal work environment is a space in which it is safe to experiment, challenge yourself and others, but also to fail and learn! This role is remote within the U.S. in states where we currently operate active clinics. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives! What You'll Do Directly design and develop and deploy Prenuvo functionality within the Salesforce Health Cloud and Sales Cloud technology stacks. Work closely with internal stakeholders, external implementation partners, and the Prenuvo Product & Engineering teams. Be a subject matter expert on Salesforce Health Cloud, providing guidance and best practices within our engineering teams. What You'll Bring 5+ years of experience delivering complex Salesforce and Salesforce Health Cloud software systems and solution highly complex areas Fullstack knowledge including Java, Python, Apex, and Lightning skills Experience in CI/CD pipelines such as Github Actions, CircleCI, Jenkins Strong understanding of healthcare data and API standards including HL7, FHIR and similar standards. Understanding of security and access controls, especially as it relates to health data. Experience integrating Salesforce Health Cloud with external systems Experience migrating existing business processes to Salesforce. Ability to prioritize and understand requirements, to better address the underlying need and not immediate request. Our Values First: we are Pioneers Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are Platform-Builders We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead - in a mindset of ownership and duty to our mission. Above all: we are Patients We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work. What We Offer An avenue to make a positive impact on people's lives and their health We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered-making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family The base salary for this role is $180,000 to $200,000 in local currency, depending on experience and geographic location We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain . If you are contacted by a recruiter, please ensure their email address ends We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to .

Job DescriptionJob Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. Klaviyo is revolutionizing customer experience with our new AI-powered Customer Agent Platform-a sophisticated multi-agent system designed to autonomously resolve complex customer requests end-to-end. While our initial deployments heavily index on transforming Customer Experience (CX) and Support operations, this platform will rapidly expand to encompass a wide array of brand-specific, revenue-generating, and operational use cases. In this role, you will act as the tip of the spear for this new technology, reporting directly to the VP of Global Services. You will own the hands-on execution of our most complex AI agent builds for strategic customers, acting as part Forward-Deployed AI Engineer, part Operations Strategy Consultant, and part Enablement Leader. You will work directly with outcome-obsessed enterprise leaders-proving our platform can understand their complex taxonomies and safely execute real workflows-while partnering closely with internal Product and Engineering to shape the platform's evolution. This is a senior individual contributor role (equivalent in leveling to a Sr. Manager) for someone who thrives in the ambiguity of early-stage product delivery. You must natively speak the language of business operations and CX, enjoy shipping customer-facing technical work, and possess a deep understanding of LLMs and agentic primitives. In this role, you will: Own end-to-end delivery of multi-agent implementations for enterprise customers, serving as the incubation leader for this capability. Operate as a trusted technical partner to CX Directors, Ecommerce leaders, and IT Operations, leading through ambiguity and complexity. Combine hands-on technical execution-configuring Agents, Procedures, and Custom Tools-with consultative delivery and strong stakeholder management. How You'll Make a Difference Shape and scope AI agent engagements Partner with customers and internal teams to define success criteria, scope agent builds, and translate messy, real-world business requirements into clear delivery plans. Lead technical discovery conversations to map out a brand's complex support taxonomies, ensuring our system's Router can accurately evaluate customer intent. Identify risks early, clarify dependencies, and ensure alignment between customer expectations and our AI capabilities. Lead end-to-end technical execution Own the design, description, and configuration of specialized Agents (Skills) from initial setup through launch and post-launch iteration. Write, maintain, and evolve key agent-building artifacts, specifically translating business rules into structured Procedures (deterministic workflows) and Guidance (brand tone and compliance guardrails). Set up, test, and validate Custom Tools (Data and Action types) to connect the AI to external systems (Shopify, ERPs, CDPs, Loyalty platforms) so the agent can execute tasks autonomously (e.g., create_return, redeem_reward). Rigorously test custom agents using our Simulation framework and Telemetry/Tracing to ensure agents meet enterprise standards for performance, safety, compliance, and scalability. Act as a strategic technical advisor Serve as the primary technical point of contact for customers during high-stakes agent build engagements. Orchestrate the enterprise ecosystem by connecting our Customer Agent tightly to critical systems of record (e.g., Helpdesks, Commerce Platforms). Map AI actions to standard routing and backend automations so they function seamlessly. Drive the KPI story by building reporting frameworks that track deflection rates and resolution quality, translating metrics into CFO-friendly terms (e.g., FTE capacity savings). Troubleshoot complex technical issues with urgency and precision, especially during critical customer moments. Drive repeatable, scalable delivery Approach each engagement with a builder's mindset: solve the customer problem deeply, then build the standard operating procedures and architecture templates to standardize delivery. Partner tightly with K:Agent Product and Engineering to surface platform gaps and influence the evolution of the Data Model (Ontology layer) and Custom Tools. Contribute to internal best practices, templates, and delivery processes that improve build quality and consistency across customers. Maintain strong operational hygiene, including clear documentation, status tracking, and handoffs, without requiring management oversight. Lead through influence and collaboration Work cross-functionally with Agent PMs, Engineering, Design, and GTM teams to deliver consistent, high-quality agent builds. Demonstrate executive presence in customer interactions, effectively communicating complex AI concepts to both technical and non-technical C-suite audiences. Enable the organization by training, mentoring, and sharing learnings with the broader Solution Architect team, turning your incubation learnings into a repeatable global motion. Who You Are Experience 8-10+ years in technical, customer-facing roles such as solutions architecture, forward-deployed engineering, technical consulting, or similar. Proven experience operating autonomously at a Sr. Manager/Director equivalent level, delivering production-grade enterprise solutions that require structured execution, testing, and iteration. Track record of working directly with senior technical stakeholders, VP-level Support/CX Leaders, and IT Operations in complex enterprise environments. Technical & Domain Skills Strong technical foundation in API & Integration Mastery (REST, webhooks, JSON). You are comfortable building Custom Tools that connect an LLM to bespoke backend systems.System of Record & Workflow Expertise. You have hands-on experience configuring and integrating with complex enterprise platforms (e.g., Zendesk, Salesforce, Shopify, ERPs) and understand how to map AI actions to traditional triggers and conceptual understanding of Agentic AI Fundamentals. You know the difference between a traditional deterministic chatbot and an LLM-powered multi-agent system, and understand Retrieval-Augmented Generation (RAG) concepts. Consultative & Communication Skills You speak "Support & CX." You are deeply fluent in deflection vs. resolution rates, cost-to-serve, CSAT/NPS, and quality assurance frameworks. Able to translate ambiguous customer needs into clear, deterministic implementation plans (Procedures) and drive execution against timelines. Clear, confident communicator who can explain AI reasoning, hallucinations, and tool-calling sequencing to both technical and non-technical audiences. Working Style Highly proactive, detail-oriented executor who takes ownership of outcomes and thrives in an incubation-style role. Thrives in fast-moving environments with rapidly evolving K:Agent product capabilities. Balances speed with rigor, utilizing simulations and tracing to ensure safety, compliance, and reliability are never compromised. Nice to Have Hands-on experience building with or around LLMs, OpenAI's Agent SDK, LangChain, or similar orchestration frameworks. Strong product instincts, including the ability to define success metrics and contribute field insight directly into product roadmap discussions. A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. . click apply for full job details

Job DescriptionJob Description Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a strategic, results-driven Senior Operational Excellence Manager to join our growing team. This role is designed for a strategic thinker and hands-on executor who can analyze operational and customer service data, identify inefficiencies or performance gaps, and translate insights into actionable improvements. You will partner cross-functionally with Customer & Partner Support, Partner Network Management, and other operational teams to drive scalable process improvements and create standards that enhance efficiency, customer and partner satisfaction, and financial performance. Key Responsibilities: Data Analysis & Insight Generation: Conduct in-depth analysis of operational metrics, KPIs, and customer experience data to uncover trends, inefficiencies, and root causes of issues. Strategic Problem Solving & Recommendations: Identify high-impact areas for improvement across operational and customer service workflows. Develop and present clear, evidence-based recommendations to executive leadership and team leads. Collaborate with stakeholders to align improvement initiatives with company goals and customer and partner expectations. Implementation Support: Lead or co-lead implementation of approved recommendations, partnering closely with frontline and management teams. Define KPIs for success, measure impact of initiatives, and iterate on changes as needed. Provide change management guidance to ensure smooth adoption of new workflows or systems. Process Optimization & Standardization: Map current processes and identify bottlenecks, inconsistencies, and manual inefficiencies. Design and implement standardized procedures and documentation across teams to promote consistency, compliance, and quality. Introduce tools and automation to reduce waste and increase productivity. Cross-functional Collaboration: Act as a liaison between Customer Service, Partner Support, Product, Engineering, and Operations teams. Foster a culture of continuous improvement through training, workshops, and coaching. Share best practices across the organization and promote a data-first approach to operational strategy. Qualifications: 7+ years of experience in operations, customer experience, business analysis, or related fields. Proven experience using data to identify problems, make recommendations, and drive process improvement. Proficiency in tools such as Excel/Google Sheets, SQL, BI dashboards (Looker, Tableau, Power BI, etc.). Strong understanding of customer and partner support workflows and metrics Exceptional communication and stakeholder management skills. Ability to work independently and manage multiple initiatives in a fast-paced environment. Experience with CRM/ticketing platforms (e.g., Zendesk, Salesforce, Freshdesk). Background in SaaS, marketplace, or partner-led businesses. The estimated base salary range for new hires into this role is $81,000 - $105,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more. Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionJob DescriptionWhy NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS A MANAGER, SUPPORT ENGINEER (MANAGED SERVICES), YOU WILL HAVE THE OPPORTUNITY TO: Oversee all support cases for technical and troubleshooting accuracy Take ownership of support tickets and troubleshoot when needed Manage escalated support cases and work with cross-functional teams to identify and resolve complex issues Provide timely and accurate status updates on cases, projects, and tasks as needed Clearly communicate any issues or concerns and raise it to relevant stakeholders Anticipate and proactively address potential issues before they become problems for clients Manage customers' expectations and experience in a way that results in high customer satisfaction Develop and maintain technical documentation for internal and external use Seek out opportunities to improve the customer experience and increase customer satisfaction Participate in severity one and on-call rotation for after-hours support as needed Manage the on-call rotation for the entire team Collaborate on NeuraFlash Onward Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform Take thorough and accurate notes during meetings and follow up on any action items assigned Take the initiative to learn and develop new skills and stay up to date on industry best practices and trends QUALIFICATIONS: Previous experience with managing a team of 3-5 Minimum 5 years of experience as a Administrator, Salesforce Support Engineer, or Salesforce Consultant. Salesforce Administrator 201 is required Excellent understanding of best practices and functionality. Ability to debug custom flows, validation rules, data issues, and complex Salesforce builds Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other Salesforce features Act as a subject matter expert and provide technical guidance to team members and clients Stay up to date on new Salesforce features and assess their impact on clients' environments Meet any additional certification requirements as needed for the role or as required by NeuraFlash Stay up to date on certification requirements and renew certifications as needed A demonstrated ability to understand and articulate complex requirements with customers, team members, and senior leadership Excellent communication, presentation, and writing skills. Ability to work under pressure and meet project deadlines. Ability to quickly context change and provide assistance for Severity 1 and Severity 2 tickets Comfortability with leading the team though debugging complex high severity issues AWS experience, specifically Amazon Connect and/or Cloud Watch is a plus Familiarity with Waterfall & Agile project management methodologies is a plus Comfortable providing guidance and feedback to your direct reports Preferred Shift: 11AM - 8PM Eastern 10AM - 7PM Colombia 10AM - 7PM Central 9AM - 6PM Mountain 8AM - 5PM Pacific Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What's it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Job DescriptionJob Description At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national and global scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site. We're expanding our dynamic team and seeking a driven Business Development Manager (BDM) to fuel our growth across our markets. In this pivotal role, you'll spearhead new business acquisitions, forge strategic client relationships, and craft expansion strategies to amplify our market presence. Our top BDMs thrive with deep insights into the engineering solutions landscape, exceptional communication prowess, and a proven knack for negotiating and sealing high-impact deals that drive revenue. You will: Prospect and Cultivate Opportunities: Identify and pursue new business leads, build lasting relationships with prospective clients, and nurture and expand our existing customer portfolio. Master Solution Selling: Actively listen to client challenges, positioning yourself as a trusted advisor in their problem-solving journey by leveraging E Tech Group's cutting-edge engineering solutions. Position E Tech Group as a Main Automation Partner: Expand on E Tech Group's project & solution success at new and existing accounts by qualifying new applications, accessing new plant locations and developing high level strategic relationships at corporate, all to position E Tech Group as a Main Automation Partner. Craft and Close Deals: Collaborate with internal teams to develop compelling, value-driven technical proposals; aggressively pursue and secure project orders. Pipeline Management: Maintain accurate forecasts of bookings and opportunities, ensuring an optimal mix of services and materials using tools like Salesforce for CRM and sales enablement. Strategic Partnerships: Develop and manage key alliances with vendors and subcontractors to meet evolving market demands and enhance our offerings. Reporting and Insights: Deliver regular updates to senior leadership on BD initiatives, progress, and market trends to inform strategic decisions. Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates. You have: Bachelor's degree in business, a technical field, or equivalent education and/or relevant work experience. 5+ years of sales experience in engineering solutions, industrial automation, or controls industries, complemented by an established network of professional contacts. Proven track record of consistently surpassing sales targets and driving revenue growth. In-depth knowledge of industry trends, operational challenges, and technical solutions utilized by customers. Proficiency with CRM and sales tools, including Salesforce (our primary CRM and enablement platform), ZoomInfo for lead intelligence, and LinkedIn Sales Navigator for targeted prospecting. Experience selling in Food & Beverage, Consumer Packaged Goods, or Life Sciences relationships. A DNA comprised of collaboration and teamwork. Travel and Compensation: Travel: Expect 40% to 60% travel to engage clients and opportunities across the region. Compensation Package: Competitive base salary, full expense reimbursement (including mileage at current IRS rates), and an uncapped commission structure that rewards from the first dollar at order booking-regardless of project timelines. This role reports directly to the Vice President of Business Development. If you're a results-oriented BD professional ready to make a tangible impact in a thriving industry, apply now to join E Tech Group and propel your career forward! Benefits & Perks: 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry. Prompt enrollment into Medical, Dental, and Vision benefits. Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off. Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities. E Tech Group is an Equal Opportunity Employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law. E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs. E Tech Group is an Affirmative Action Employer of individuals with disabilities and protected veterans.

Job DescriptionJob Description Position Summary / Objective The Product Specialist - Inside Sales supports the technical support business by handling day-to-day sales activities, customer inquiries, and inside sales functions. This role focuses on lead qualification, quote generation, order support, and customer engagement while providing foundational product knowledge to assist the external sales organization. It is a junior-level position designed to strengthen customer responsiveness and ensure smooth sales operations. Duties and Responsibilities Serve as a primary internal point of contact for incoming customer inquiries, requests for information, and product questions. Prepare and deliver accurate and timely quotations, including configuration guidance and pricing support. Manage day-to-day inside sales activities, including lead follow-up, customer communication, and CRM updates. Provide technical support with escalation of more complex inquires to engineering or senior sales staff. Qualify inbound leads and route opportunities to the sales manager or manufacturer representatives as appropriate. Support external sales efforts by preparing documentation, coordinating product demos, and assisting with proposal packages. Maintain CRM database integrity-including opportunity details, contact information, and forecast updates. Assist in processing orders by coordinating with operations, customer service, and finance to ensure accuracy and on-time fulfillment. Track and follow up on open quotes to improve conversion rates and maintain visibility into pipeline status. Support marketing initiatives including email campaigns, promotional activities, and trade show preparation. Coordinate with the repair team to provide RMA's and status of repairs to customers. Provide basic technical product information and escalate more complex inquiries to engineering or senior sales staff. Monitor market activity and share feedback from customers to help identify trends and opportunities. Maintain product demo equipment check-in/check-out records. Assist in developing customer-facing materials (datasheets, presentations, FAQs, etc.). Coordinate with international sales teams when required to answer basic technical questions or prepare quotes. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Supervisory Responsibilities This position has no supervisory responsibilities. Required Education and Experience Associate degree or equivalent experience required; bachelor's degree in engineering, business, or related field preferred. 1-3 years of inside sales, customer service, technical support, or sales support experience (preferably with technical or industrial products). Strong technical aptitude and willingness to learn data acquisition product lines. Proficient in CRM systems and Microsoft Office Suite. Strong communication, interpersonal, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Skills, Experience, and Certifications Experience with data acquisition systems or similar test & measurement equipment. Prior exposure to manufacturing representative channels or distributor support. Familiarity with Salesforce or comparable CRM systems. Basic understanding of engineering concepts (electrical, industrial, or mechanical). Physical Requirements Ability to lift up to 30 lbs (for occasional demo equipment handling). Special Working Conditions / Travel Requirements Primarily office-based with minimal travel (0-10%). Role routinely uses standard office equipment such as laptops, photocopiers, and smartphones. Notes This job description is not designed to cover all duties or responsibilities required for this role. Responsibilities may be modified at any time with or without notice.