91 jobs found

Job DescriptionJob Description Join our growing team at Contigo Technology! At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies and high growth technology businesses. Our company culture is fun, collaborative, and relaxed. We are located in North Central Austin near the Domain. We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal candidate will have a great attitude and be a self-starter with a passion for delivering excellent customer service. In this role, you will be responsible for assisting clients with Tier 1 IT issues and be the direct point of contact for delivering best in class support. To be successful, you should have the following abilities: Good customer service skills: Ability to communicate effectively with clients and provide solutions to their technical problems in a friendly and professional manner. Technical proficiency: Basic knowledge of computer hardware and software, as well as experience with troubleshooting and problem-solving techniques. Attention to detail: The ability to analyze and diagnose technical issues, paying close attention to the details. Good time management: Ability to prioritize tasks and manage multiple support requests in a fast-paced environment. Patience and empathy: Ability to handle frustrated or angry clients with patience and understanding. Basic networking knowledge: Understanding of basic networking concepts such as IP addresses, DNS, and basic network troubleshooting. Collaboration: Ability to work well in a team environment, assisting colleagues and sharing knowledge to provide the best possible support to clients. Adaptability: Willingness to learn new technologies and processes, and the ability to quickly adapt to changes in the field. As a Help Desk Technician at Contigo Technology, you will: Document all relevant end-user information to identify and resolve problems Build positive relationships with clients Respond to and resolve assigned tickets, both remotely and onsite Utilize software updates, drivers, knowledge bases, and FAQs to resolve problems Test fixes to ensure complete resolution Participate in client projects to implement hardware or software solutions Our office dress code is business casual (slacks and polo or dress shirt), and our business hours are 8am - 5pm. We offer a comprehensive benefits package including 401k, vacation/PTO, and excellent medical, dental, and vision insurance. If you are self-driven, motivated, and have a positive attitude, we encourage you to apply for this exciting opportunity! Company DescriptionContigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission. At Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.Company DescriptionContigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission. At Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.

Job DescriptionJob DescriptionSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level I-2 Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Help Desk Support - Work with pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. New User On-boarding Help troubleshoot Windows Servers and Active Directory Troubleshooting Local Area Networks Help monitor network security Troubleshooting VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Preferred having worked in an MSP environment in the past to be considered. Minimum of 1-2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tools and PSA Ticketing Software solutions are a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionJob Description Title: Application Technical Specialist Pay Rate: $17.00/hr Location: Smithfield, RI (Hybrid) Schedule: Mon - Fri, 8-hour shift between 8:00AM - 8:00PM EST Training Schedule: First Week; Mon - Fri, 8-hour shift between 8:00AM - 8:00PM EST The Application Technical Specialist will operate within a technology rollout call center environment; assignments will involve taking or making calls and providing first level troubleshooting support to technicians / vendors / contractors implementing computer technology in retail stores. Calls are received through a queue and handled through a tracking application which is updated as system validations are made. When not handling calls, the Application Technical Specialist will provide updates via email, Excel, etc. The Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. The Application Technical Specialist will operate in 8-hour shifts; advanced notice will be given if a shift change is required. Application Technical Specialist will be provided all required training and a handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the assignment, and is fully in-office over an 8-hour shift between an 8AM to 8PM EST window. Position Requirements: • A minimum of 1 year of work experience • Basic, strong troubleshooting skills, coupled with computer diagnostic and problem-solving skills • Clear, accurate, and tactful communication skills, both verbal and written • Working knowledge of MS Word, Excel, and Access • Previous experience with IT Ticketing Support Systems (e.g., ServiceNow) preferred • Previous experience with onsite computer hardware deployments/instillations highly preferred • An understanding of intermediate/expert technical terminology preferred • Ability to work independently and occasionally lead/supervise within a group technical installation preferred • A minimum of a High School Diploma or GED required; higher education or additional technical training is a plus Military veterans will be considered, even without specific IT experience Note: This is a W2 contract role; C2C & 3 rd Party Candidates will NOT be considered

Job DescriptionJob Description We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs. The Role: Join our dynamic team as an MSP Helpdesk Technician II, where you'll be in charge of escalations from our junior helpdesk team members and provide advanced technical support to our valued MSP clients. We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service - someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike. We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community. Responsibilities: Take escalation tickets from the helpdesk Handle Tier 2 tickets including but not limited to: Network Issues / Outages Backup and Disaster Recovery Review / Maintenance Restores / Deploying Security Solution Review / Maintaining / Deploying MFA A/V SAT SIEM Business Application Support / Securing Third Party Support POS PMS Active Directory, Group Policy, DHCP, DNS edits Hotel Applications (Key/lock, Guest Internet/Cable, etc,) Financial and Accounting Applications Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, etc. Client Onboarding Client communications and interactions, remotely and in person Detailed documentation of issues and resolutions Qualifications: 5 years of IT support experience 3 years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs) Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches Advanced Firewall Troubleshooting experience HR Information: $60-$75k annually Medical, Dental, Vision benefits Life and Disability Insurance 401K with up to 4% match Paid Vacation and Personal Time Off. Fuel Stipend for local travel Professional Development Training Program Full-time, in Office (8:30 AM to 5:30 PM, M-F)

Job DescriptionJob Description The IT Support Specialist is responsible for the daily support, service, repair, and availability of managed network devices, printers, and other office technology within Florida, for internal and external clients. This role includes responding to customer requests, providing technical support, training, and managing hardware procurement and inventory. The ideal candidate is client-focused, technically minded, and passionate about delivering a high level of customer service. Job Duties and Responsibilities: Service Level Management: Ensure Service Level Agreements (SLAs) between customers and the company are met, resolving service requests promptly and professionally. Technical Support: Provide troubleshooting for user-generated tickets, including PC/laptop/tablet/smartphone OS, basic applications, printing and connectivity, VOIP, email, remote access, and Office 365. Device Maintenance: Conduct routine servicing, troubleshooting, diagnostics, installation, component replacement, and repairs on printers, multi-functional devices, and other managed assets. Installations and Setup: Perform simple to advanced installations, IP address configurations, printer driver downloads, and user training on supported devices. Consumables Management: Replenish and manage on-site parts, supplies, and consumables inventory for devices, maintaining appropriate PAR (Periodic Automatic Replacement) levels. Network Support: Troubleshoot server-based and networking issues in hosted and on-site environments, including routers, firewalls, VLAN, VPN, DHCP, and IP routing. Documentation: Document all service calls, ticket resolutions, network diagrams, and detailed client configurations in internal systems. Fleet Optimization: Identify over/under-utilized and frequently serviced devices for continuous fleet optimization. Customer Engagement: Communicate effectively with customers to provide status updates, training, and resolutions, ensuring a high level of customer satisfaction. Inventory Management: Manage on-site hardware inventory, including hot swap devices and printer procurement as required by the customer. Team Support: Provide training to team members on equipment features, assist in mapping devices, and provide 2nd-level technical support when necessary. Field Service: Conduct remote and on-site support as needed, requiring daily travel to customer locations and branch offices. Compliance: Follow internal escalation paths, adhere to IMACD processes (Install, Move, Add, Change, and Delete), and ensure customer data security and privacy. Administrative Tasks: Complete required administrative tasks accurately and promptly, such as documenting new findings, maintaining SLA goals, and alerting management to internal or client-facing issues. Qualifications (Education, Experience, and Certifications): High School Diploma or equivalent; additional technical education preferred. Minimum of 3 years of related experience in network operations or technology services. IT Help Desk Support experience (application and hardware support) preferred. Certifications: HP Certifications, CompTIA A+, or Network+ certifications preferred. Prior experience with deployment, installation, or hands-on technical support Knowledge, Skills, and Abilities: Strong customer service skills with a focus on follow-up to ensure issue resolution. Proficient technical knowledge of network infrastructure, electro-mechanical devices, and office technology products. Excellent communication and interpersonal skills. Ability to read and comprehend technical manuals and documentation. Strong problem-solving skills with a methodical approach to troubleshooting. Ability to manage multiple tasks and prioritize effectively. Knowledge of Microsoft 365, Windows OS, Azure, and networking protocols. Ability to work independently and as part of a collaborative team. Detail-oriented with good project management skills. High level of dexterity for handling small electronic and mechanical components. Working Conditions, Mental and Physical Demands: Work primarily in an office environment with moderate physical effort required, including walking, standing, bending, lifting (up to 50 lbs), and carrying objects. Extensive daily travel in an automobile to customer locations may be required. Use of hand tools (screwdrivers, pliers, wrenches) and electronic testing equipment. Must be able to access/service equipment in various locations, including low, high, or cramped areas. Other Requirements: Valid driver's license and ability to meet company vehicle policy requirements. Ability to work shift schedules, overtime, or on-call as required. Pre-employment drug testing is required for this position. Powered by JazzHR AvVkTHhoBj Company DescriptionAD Solutions is growing and hiring across Florida! Headquartered in Orlando, we specialize in workplace technology that simplifies how businesses of all sizes operate in a hybrid world. From Sharp copiers to interactive displays and IT support, we provide innovative solutions with award-winning service. If you're looking for a company that values teamwork, career growth, and making an impact, we would love to hear from you. Visit to learn more!Company DescriptionAD Solutions is growing and hiring across Florida! Headquartered in Orlando, we specialize in workplace technology that simplifies how businesses of all sizes operate in a hybrid world. From Sharp copiers to interactive displays and IT support, we provide innovative solutions with award-winning service. If you're looking for a company that values teamwork, career growth, and making an impact, we would love to hear from you. Visit to learn more!

Job DescriptionJob DescriptionSalary: This role is located in our Denton, TX office - this is NOT a remote position Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. If this describes you - We need to talk! The Role This is a hands-on technical role for someone who takes pride in solving problems the right way. You will support managed services clients by diagnosing issues, resolving them thoroughly, and documenting your work clearly so problems stay solved. You won't be rushed through tickets just to clear a queue you will be expected to think, troubleshoot, and fix things correctly. What You Can Expect Work alongside capable, accountable professionals A steady flow of real technical problems to solve High standards without unnecessary chaos Leadership that treats you like an adult You will be trusted to do your job well and held to a high standard of follow-through. What You'll Do Diagnose and resolve hardware, software, networking, and access issues Provide support remotely and on-site as needed Document issues, root causes, and resolutions clearly and completely Set up and configure workstations, devices, and user environments Install and support Windows, Microsoft 365, and business applications What Success Looks Like Problems are fully resolved, not temporarily patched Documentation is clear and useful to others Clients trust your work because it is consistent and reliable What We're Looking For 35 years of hands-on help desk or technical support experience Current CompTIA A+ or equivalent certification Strong troubleshooting ability across systems and environments Clear, professional communication with technical and non-technical users Technical experience with: Windows 10/11 and Server (), Microsoft 365, Exchange, Teams, Azure, Intune, EntraID, networking and wireless infrastructure, virtualization (Hyper-V, VMware/ESXi), backup technologies, and security best practices. Why This Role Appeals to the Right Person You will solve real problems, not just move tickets Your work will be noticed and respected You will be paid fairly and given room to grow A Note on Fit This role is best suited for someone who takes pride in getting things right, prefers clarity over chaos, and values competence and follow-through. If you want to do meaningful work at a high standard with a capable team, you will do well here.

Job DescriptionJob DescriptionJob Title: Help Desk Technician - Tier 2 Full time - In Office - Annapolis, MD About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. Essential Duties & Responsibilities: Diagnose and resolve technical issues, including Microsoft core business applications and operating systems. Deliver comprehensive troubleshooting and backend support to end users. Troubleshoot and resolve complex workstation issues and provide general server support. Perform initial triage for network degradation, outages, compromised accounts, and other critical technical incidents. Support Microsoft technologies such as Windows Server, Exchange, and SharePoint. Maintain and update system documentation within ConnectWise and IT Glue. Enhance customer satisfaction through high quality service and support. Ensure compliance with all company policies and procedures. Carry out additional duties as assigned by the supervisor. Participate in the on call rotation during non business hours. Knowledge/Skills: Strong diagnostic and troubleshooting skills for a wide range of technical issues. Networking knowledge (DHCP, DNS, Wi-Fi setup, VLAN concepts). Strong knowledge with Microsoft 365, Entra ID/Azure AD, and user provisioning workflows. Solid understanding of Windows and macOS operating systems, networking fundamentals, and common business applications. Excellent analytical, problem solving, and communication skills. Ability to work independently as well as collaboratively within a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Strong customer service orientation with the ability to manage multiple tasks and adapt quickly to change. Prior experience with ConnectWise is a plus. Experience with: Windows Server (2012+) / Active Directory Windows 10 & 11 Office 365 / Microsoft 365 / Entra ID Backup solutions: Datto, Veeam Network/security: SonicWall, Cisco Meraki Security platforms: SentinelOne, Webroot, Barracuda, Avanan Mobile device management: Intune/MDM Qualifications: Proven experience in an IT support role, preferably within an MSP environment. Hands on experience with Microsoft 365, Exchange, and Active Directory. Experience supporting cloud environments (Azure, AWS, Google Cloud) is a plus. Demonstrated ability to diagnose and resolve technical issues efficiently and professionally. Benefits/Perks Competitive compensation Fun, supportive workplace culture Pay commensurate with experience and qualifications Opportunities for career development and advancement Engaging, fast paced MSP environment Physical Requirements: Regular, reliable attendance Ability to lift and carry up to 50 lbs Ability to communicate clearly over the phone

Job DescriptionJob DescriptionSalary: This role is located in our Denton, TX office - this is NOT a remote position Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. If this describes you - We need to talk! The Role This is a hands-on technical role for someone who takes pride in solving problems the right way. You will support managed services clients by diagnosing issues, resolving them thoroughly, and documenting your work clearly so problems stay solved. You won't be rushed through tickets just to clear a queue you will be expected to think, troubleshoot, and fix things correctly. What You Can Expect Work alongside capable, accountable professionals A steady flow of real technical problems to solve High standards without unnecessary chaos Leadership that treats you like an adult You will be trusted to do your job well and held to a high standard of follow-through. What You'll Do Diagnose and resolve hardware, software, networking, and access issues Provide support remotely and on-site as needed Document issues, root causes, and resolutions clearly and completely Set up and configure workstations, devices, and user environments Install and support Windows, Microsoft 365, and business applications What Success Looks Like Problems are fully resolved, not temporarily patched Documentation is clear and useful to others Clients trust your work because it is consistent and reliable What We're Looking For 35 years of hands-on help desk or technical support experience Current CompTIA A+ or equivalent certification Strong troubleshooting ability across systems and environments Clear, professional communication with technical and non-technical users Technical experience with: Windows 10/11 and Server (), Microsoft 365, Exchange, Teams, Azure, Intune, EntraID, networking and wireless infrastructure, virtualization (Hyper-V, VMware/ESXi), backup technologies, and security best practices. Why This Role Appeals to the Right Person You will solve real problems, not just move tickets Your work will be noticed and respected You will be paid fairly and given room to grow A Note on Fit This role is best suited for someone who takes pride in getting things right, prefers clarity over chaos, and values competence and follow-through. If you want to do meaningful work at a high standard with a capable team, you will do well here.

Job DescriptionJob Description We are a growing Managed Services Provider (MSP) looking for an Operations Manager to take ownership of our day-to-day service delivery. This role leads a small team, giving you full visibility and ownership over day-to-day operations. This role is ideal for a high-performing MSP technician who is ready to step into management while staying hands-on technically. You will lead the service team, improve operations, and step in to resolve technical issues when needed. What You'll Do Own and manage daily help desk operations Ensure tickets are being responded to and resolved in a timely manner Hold technicians accountable for performance and follow-through Improve ticket flow, prioritization, and internal processes Act as the escalation point for technical issues Identify bottlenecks and fix them Communicate with leadership on team performance and service issues Jump into tickets when needed to keep things moving What We're Looking For Required: MSP (Managed Services Provider) experience 5+ years in IT support or systems/network administration Microsoft 365 Admin Center experience Proven ability to troubleshoot and resolve technical issues Experience mentoring or leading other technicians Strong understanding of help desk workflows and ticketing systems Ability to enforce structure, accountability, and urgency Someone who takes ownership and pushes work forward without being asked What This Role Is A player/coach position - you lead, but you are still hands-on A role with real ownership over team performance and operations An opportunity to grow into senior leadership as the company scales What This Role Is NOT Not a passive management role Not a pure help desk technician position Not a project-only or engineering-only role Compensation & Growth We offer a competitive base salary along with performance-based incentives tied to team success, efficiency, and overall company performance. We are looking for someone who wants to grow with the company and directly benefit from improving how the business operates. As a growing company, we currently provide a health insurance stipend rather than a group plan, giving employees flexibility in choosing their own coverage. Company DescriptionWe are a growing Managed Services Provider (MSP) delivering IT support, server hosting and phone system solutions to small and mid-sized businesses. Our focus is on reliable service, fast response times, and continuously improving how we support our clients.Company DescriptionWe are a growing Managed Services Provider (MSP) delivering IT support, server hosting and phone system solutions to small and mid-sized businesses. Our focus is on reliable service, fast response times, and continuously improving how we support our clients.

Job DescriptionJob Description Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance. DISCLAIMER This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.

Job DescriptionJob Description The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue. Build rapport and elicit problem details from service desk customers. Prioritize and escalate problems (when required) to the appropriately experienced technician. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Install software. Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests. Update knowledge base as needed. Knowledge and Skills: Knowledge of basic computer hardware, software, and peripherals including but not limited to: Windows 10 Office 365 SharePoint Virtual Desktops iPhone / iPad support Active Directory administration Microsoft System Center Configuration Manager (SCCM) Printers / Copiers Working knowledge of a range of PC, network, and system diagnostic utilities. Exceptional written and oral communication skills. Proficiency in both English and Spanish is preferred. Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation and troubleshooting skills.

Job DescriptionJob Description PLEASE NOTE: This position is an in-office position in Houston, Texas, and the role will include both help desk and field technician work. The position will also require travel between customers around the greater Houston Area. We are a Managed Service Provider (MSP) specializing in IT, Telecom, Cabling, and Audio Visual services, operating from our offices in NYC, South Florida, and Houston. Our primary focus is to deliver comprehensive technology solutions to small and mid-sized businesses. We take great pride in fostering exceptional growth opportunities and hands-on training for our dedicated team. Our approach to talent development is unparalleled, as we actively nurture our technicians' potential to ascend to management or assistant management roles, typically within 18 months of joining our team. We firmly believe in the growth of our employees and have high expectations that they will reach high levels of success within our organization. As a Help Desk and Field Technician, your responsibilities will include providing both remote and on-site support for desktop operating systems (Windows and OSX), software, printers, VoIP telephone systems, and mobile apps. You will engage directly with clients in person, by phone, and via email, making effective time management skills essential. This dual-role position will also give you the opportunity to perform and assist with cabling duties at various locations, requiring your technical expertise on-site. To thrive in this role, we expect you to possess an educational background in IT and/or hold relevant certifications. Join our team and contribute your skills to providing top-notch IT support. Employee mileage will be reimbursed for travel to and from customer sites, in addition to a $50/month reimbursement for mobile phone plans. Interviews: All interviews will be conducted via Zoom initially and will be followed up with an in-person meeting. Please have professional references available. Hours: Full-time with minimal (usually no) overtime required. All candidates are required to work from the office 5 days a week. Monday - Thursday 8 AM - 5 PM, Friday 8 AM - 5 PM Compensation: Varies by skill level - Please see the job post for salaries 401K with 4% Match after 1 Year Responsibilities: Delivering IT and telecom support to clients through phone, email, remote sessions, and in-person interactions. Efficiently resolving hardware and software issues in both Apple and Windows environments. Providing mobile device support. Acting as first point of contact for incoming help desk requests, ensuring prompt resolution or escalation. Conducting basic end-user training to empower clients in utilizing their systems effectively. Assisting with light CAT6 cabling and terminations as needed. Required Experience: Windows Desktop expertise OSX Desktop proficiency Proficiency in Microsoft Office, including Outlook Basic networking knowledge Ability to troubleshoot basic hardware issues Useful Experience (but not required): Windows Server administration OS X Server management Familiarity with Active Directory Job Type: Full-time Pay: $42,500.00 - $52,500.00 per year Benefits: 401(k) 401(k) matching Paid time off Schedule: Monday to Friday Experience: Help Desk or IT Support: 1 year (Preferred) Windows: 1 year (Required) Work Location: Houston, Texas, 77068 Job Type: Full-time Benefits: 401(k) 401(k) matching Paid time off Education: Associate (Required) License/Certification: CompTIA A+ (Required) Ability to Relocate: Houston, TX 77068: Relocate before starting work (Required) Willingness to travel: 25% (Required) Work Location: In person

Job DescriptionJob Description Job Summary Wichita Tribal Enterprises, A Quivera Enterprises subsidiary, is seeking a Desktop Technician III to provide advanced technical support for end-user computing environments. This role ensures the reliable operation of desktop systems, mobile devices, and network infrastructure through installation, configuration, and troubleshooting of hardware and software. The Desktop Technician III delivers high-quality customer support, resolves complex technical issues, and supports both standard office and specialized applications. This position operates independently with minimal supervision in a fast-paced environment. NIST SP 800-53 Compliance Requirement: NIST SP 800-53 is a comprehensive, risk-based framework developed by the National Institute of Standards and Technology (NIST) to provide a catalog of security and privacy controls for federal information systems and critical infrastructure in the U.S. It helps organizations secure their systems, comply with FISMA regulations, and manage cybersecurity risks through technical, operational, and management controls. All personnel in this position are required to operate within this framework. Key Responsibilities Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, and scanners Install, configure, and troubleshoot hardware, operating systems, and software applications Support and maintain Microsoft operating systems and enterprise environments Diagnose and resolve network connectivity issues across local area networks (LAN), servers, and network switches Assist users with Microsoft Office Suite and Google Workspace (Gmail) applications Support specialized applications such as GIS, AutoCAD, or other business-critical systems Perform system imaging, software deployment, patching, and system upgrades Document incidents, service requests, and resolutions in ticketing systems in accordance with SLA requirements Escalate complex technical issues and collaborate with network, systems, and cybersecurity teams Maintain compliance with organizational IT policies, security standards, and federal requirements Provide end-user training and guidance on systems, applications, and IT best practices Contribute to process improvements, knowledge base development, and standardization of support procedures Required Qualifications US Citizenship required Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience Minimum of 3 years of hands-on technical support experience in an IT environment Must have the ability to obtain and maintain the required federal suitability or background clearance Experience supporting: Desktop and laptop systems Mobile devices Printers and scanners Local area networks (LAN), servers, and network switches Proficiency in installing and troubleshooting hardware and software Strong working knowledge of Microsoft Windows operating systems Experience with Microsoft Office Suite and Google Workspace (Gmail) Ability to work independently with minimal supervision Strong analytical, problem-solving, and customer service skills Preferred Qualifications Experience supporting GIS, AutoCAD, or other specialized technical applications Familiarity with enterprise IT environments, ticketing systems, and remote support tools Knowledge of IT security practices and compliance standards (e.g., federal or regulated environments such as DOI) Experience supporting government or large enterprise environments Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications Experience with system imaging tools, asset management systems, and software deployment solutions Equal Employment Opportunity Statement Quivera Enterprises LLC and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Business. Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.

Job DescriptionJob Description IT Service Technician (Tier 1) - Houston, Texas FLAGLER TECHNOLOGIES MSP Team 5295 Town Center Rd , Boca Raton, FL 33486 Who Are We? We're more than just an IT support provider-we're a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that's as invested in your success as we are in providing top-tier support to our clients. What Does a Typical Day Look Like in This Role? As an IT Service Desk Technician Tier 1, you will be the first point of contact for clients experiencing technical issues. You'll work directly with end users via phone, email, or chat to create tickets, troubleshoot, and resolve common issues. When needed, you'll escalate more complex problems to Tier 2 technicians. Your responsibilities will include: Troubleshooting PCs, printers, and networking endpoints. Resetting passwords, assisting with MFA, and resolving account access issues (Active Directory, Office 365). Supporting standard applications and assisting with installs. Documenting all work thoroughly in our ticketing system. Collaborating with senior technicians and team leads to learn and grow in your role. Hybrid Work Type: This role is primarily remote, with the expectation of occasional onsite visits to client locations for support, project work, and related activities. Mon.-Fri. 7am - 4pm CST. What Qualifications or Experience Do I Need? For this role, you should have 2-4 years of IT Help Desk or related technical support experience (internships, school-based IT work, certifications, or strong customer service with technical aptitude may qualify). We're looking for people who can demonstrate: Intermediate troubleshooting of Windows and/or Mac systems. Familiarity with Microsoft 365 Administration. Familiarity with Server Administration. Clear written and verbal communication skills. A strong willingness to learn and grow. Preference will be given to candidates with: IT-related coursework or certifications (CompTIA A+, Network+, or equivalent). Previous MSP or Help Desk experience. Above all, we value candidates who are humble, hungry, and people smart-qualities that allow us to help you grow your career in Customer Service and IT. What Else Should You Know About Us? Here's what we offer our team members: 3 Weeks of Paid Time Off (combined vacation and sick time, accrued and subject to manager approval) Healthcare Options with 75% of your premium covered Dental & Vision Insurance Group Life Insurance 401(k) with up to 4% company match and immediate vesting Training & Certification Reimbursement to support your career growth Company-Provided Computer & Peripherals Monthly Mobile Phone Stipend Device & Security Requirements To maintain a secure environment for our clients and internal systems, any device accessing company resources must be enrolled in our management tools. A company computer is provided, but you'll need: A personal cellphone for MFA A reliable internet connection Application Review Process Notice (please read) We will reach out if your qualifications match the role. Please do not call or email for application updates so our team can stay focused on supporting our clients.

Job DescriptionJob DescriptionBenefits/Perks Flexible Scheduling Career Growth Opportunities Paid for Training Job SummaryWe are seeking a Helpdesk Technician to join our IT team. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT-related issues, and ensuring the smooth operation of our IT infrastructure. We are currently looking for someone with some network engineering experience. Responsibilities- Provide first-level technical support to end-users via phone and email.- Troubleshoot and resolve hardware, software, and network issues- Assist with the configuration and maintenance of computer and network systems- Manage user accounts and permissions in Active Directory & Azure- Collaborate with other IT team members to identify and implement solutions- Document and track all support requests in the helpdesk ticketing system- Provide training and guidance to end-users on IT-related topics- Ensure compliance with company policies and procedures Qualifications A strong work ethic and work output. Ability to comprehend problems, arrive at solutions, and communicate those effectively to other stakeholders (both internally and externally). Strong analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact Independent and self-motivated, holds self accountable to achieving desired outcomes. Previous experience as an IT Technician or an IT Certification is preferred Strong written and verbal communication skills Understanding of data privacy and security Qualities: Valid driver's license (clean MVR Record) and a reliable mode of transport Good oral and written communication skills. Demonstration of technical aptitude Ability to work in remote and in-office locations Basic computer skills Experience: Experience is a heavy plus, looking for at least 1 year Education: High school diploma or GED required Work Hours: Full-Time Position (Monday - Friday) 8 AM - 5 PM or 9 AM - 6 PM We maintain a SMOKE-FREE and DRUG-FREE workplace and perform pre-employment screenings. All of the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Therefore, employees assigned may be required to perform additional job tasks as required by the manager.

Job DescriptionJob Description Help Desk Industrial Technician Global Electronic Services is seeking a motivated and customer-focused Help Desk Industrial Technician to join our team! In this role, you will diagnose and resolve computer-related issues while providing exceptional support to our clients. Key Responsibilities: Provide technical assistance with computer hardware and software Troubleshoot and resolve client issues via phone, in person, or electronically Recommend hardware and software improvements to enhance performance Accurately track and document customer issues and resolutions Qualifications: Previous experience in IT, customer service, or a related field Strong ability to build rapport and communicate effectively with clients Excellent troubleshooting and critical thinking skills Positive, professional, and team-oriented attitude Benefits: Health, Dental, and Vision Insurance: Available the 1st of the month following 60 days of employment Paid Time Off (PTO): Begins after 90 days - 6 days (48 hours) in the first year, plus an additional 5 days after your 1-year anniversary (total of 88 hours annually) 401(k): 6% company match after 1 year of service About Us: Global Electronic Services was established in 2000, and we're proud to be celebrating 26 years in business. We are the largest B2B industrial repair facility in the United States, specializing in hard-to-repair and obsolete equipment. With state-of-the-art facilities in Buford, GA and Euless, TX, we are committed to delivering expert solutions and exceptional service to our customers nationwide. If you're ready to grow your career with a stable, industry-leading company, we'd love to hear from you! Company DescriptionAbout Global Electronic Services Founded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment. With two state-of-the-art repair facilities-our headquarters in Buford, Georgia, and a second location in Euless, Texas-we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly. Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.Company DescriptionAbout Global Electronic Services Founded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment. With two state-of-the-art repair facilities-our headquarters in Buford, Georgia, and a second location in Euless, Texas-we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly. Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.

Job DescriptionJob Description Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance. DISCLAIMER This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.

Job DescriptionJob Description CABVI is seeking an IT Help Desk Technician to Support and trouble shoot networks, workstations, and other systems in use by the agency while maintaining the best possible reliability, security, and protection of agency data while maintaining the highest level of user/customer satisfaction. Responsibilities Include: Provide first level contact and resolutions to issues from 200+ employees at 14 locations. Properly escalate unresolved queries to the next level of support. Walk customers through problem solving process. Follow up with customers, provide feedback, and see problems through resolution. Utilize customer service skills to meet business goals, objectives, and end user needs. Ensure proper recording, documentation, and closure for all issues. Occasionally assist with adaptive technology needs and software. Assists in design and layout of all agency Web Based applications. Preserve and grow knowledge of help desk procedures, products, and services. Maintain a high level of confidentiality at all times. Adapts to change and completes other duties as assigned by supervisor. Consistently achieves annual performance objectives Requirements Include: Associates degree or equivalent education and/or certification computer/ networking field. Must be available for weekend or evening work dependent upon emergencies or planned schedule. Must have sufficient knowledge as pertaining to key job elements of all hardware and software being utilized by members of the agency, which includes over 400 end-points and 10 major software packages. Must remain current in field. Must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform key job elements. Benefits: CABVI offers a generous benefit package along with a family friendly work environment. We offer three health insurance plans to choose from along with dental and vision insurance. A retirement benefit through a 403(b) is offered to include employee and employer contributions. We also have paid time off, paid holidays, mileage reimbursement, a fitness center for employees and employer sponsored life insurance along with many other employee sponsored benefits. CABVI is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. Company DescriptionThe Central Association for the Blind and Visually Impaired (CABVI) is a not-for-profit agency with professional and support staff who provide comprehensive vision rehabilitation programs annually to more than 2000 people who are blind and visually impaired in a nine-county area. We teach independent living skills, as well as orientation and mobility, and we offer low vision services, children's services, and continually-expanding technology and employment programs. One facet of our employment services is Central Industries, the Association's manufacturing division that helps support agency services. Our mission is to assist people who are blind or visually impaired achieve their highest levels of independence.Company DescriptionThe Central Association for the Blind and Visually Impaired (CABVI) is a not-for-profit agency with professional and support staff who provide comprehensive vision rehabilitation programs annually to more than 2000 people who are blind and visually impaired in a nine-county area. We teach independent living skills, as well as orientation and mobility, and we offer low vision services, children's services, and continually-expanding technology and employment programs. One facet of our employment services is Central Industries, the Association's manufacturing division that helps support agency services. Our mission is to assist people who are blind or visually impaired achieve their highest levels of independence.