Remote Monitoring Center Manager Location: Dothan, AL Pay Rate: $65,000 - $75,000 Company Overview DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD - "Do What You Say You Will Do," DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients' expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees. Position Summary DSI Security Services is seeking a highly motivated and experienced Remote Monitoring Center Manager to lead the daily operations of our Remote Monitoring Center (RMC). This position is responsible for operational performance, staffing, customer service, technology oversight, quality assurance, and continuous improvement of DSI's remote video monitoring services. The ideal candidate will have proven leadership experience in a 24/7 mission-critical environment and a strong technical understanding of video surveillance, alarm monitoring, access control, network infrastructure, and monitoring automation platforms. This position serves as the primary operational leader for the RMC and works closely with Shift Supervisors, Technical Services, Sales, Customer Success, and Executive Leadership. Essential Duties and Responsibilities Leadership and Personnel Management Lead, coach, and develop Monitoring Center personnel. Maintain appropriate staffing levels for uninterrupted 24/7/365 operations. Recruit, interview, hire, onboard, train, and retain qualified team members. Manage employee schedules, timesheets, PTO requests, performance evaluations, and development plans. Establish individual and team performance goals tied to operational metrics. Promote a culture of accountability, teamwork, professionalism, and exceptional customer service. Maintain regular communication with all shifts, including periodic after-hours engagement. Monitoring Operations Ensure compliance with established Standard Operating Procedures and customer-specific response protocols. Monitor alarm response times, operator utilization, event processing, escalation compliance, SLA performance, and customer satisfaction. Review alarm and incident activity to identify trends, risks, and opportunities for improvement. Investigate missed alarms, procedural deviations, and customer complaints. Support the onboarding of new customers and the transition of new sites into operation. Prepare and review client reports, dashboards, and operational performance metrics. Provide Monitoring Specialist coverage during peak activity, staffing shortages, emergencies, or disaster recovery events. Remain available for critical after-hours operational escalations. Technology and Systems Oversee the daily operation and optimization of Immix, video management systems, AI video analytics, and communication and notification platforms. Partner with Technical Services to troubleshoot and resolve system issues. Support the testing, deployment, and implementation of new technologies. Ensure the operational readiness of workstations, monitoring displays, networking equipment, and communications systems. Maintain accurate technical and operational documentation. Support cybersecurity best practices and operational security controls. Customer Service and Business Operations Build strong customer relationships and serve as an escalation point for service-related concerns. Participate in customer review meetings and performance discussions. Collaborate with customers to develop and maintain customized response procedures. Support service expansions, renewals, proposals, and new monitoring offerings. Ensure customer accounts are accurately configured and maintained according to contractual requirements. Coordinate with Accounting regarding account setup, billing, and service changes. Quality, Compliance, and Business Continuity Lead quality assurance initiatives, operational audits, and performance improvement efforts. Maintain documentation required for certifications, audits, and client security requirements. Identify and address operational, technology, and service-delivery risks. Support the development and testing of Business Continuity and Disaster Recovery plans. Coordinate disaster recovery exercises and system failover testing. Maintain the operational readiness of the RMC facility and equipment. Support customer tours, inspections, and compliance audits as needed. Minimum Qualifications Education Bachelor's degree in Computer Science, Information Technology, Criminal Justice, Business Management, Security Management, or a related field preferred. An equivalent combination of education and relevant experience may be considered. Experience At least five years of leadership experience in a 24/7 operational environment. At least three years of experience managing personnel in a monitoring center, command center, Security Operations Center (SOC), Network Operations Center (NOC), or similar environment. Experience with alarm monitoring, remote video monitoring, dispatch operations, or critical event response. Experience with the Immix monitoring automation platform is preferred. Working knowledge of IP networking, VPNs, cloud-hosted systems, and cybersecurity fundamentals. Knowledge, Skills, and Competencies Strong leadership, coaching, and team-development skills. Excellent verbal and written communication abilities. Strong analytical, organizational, and problem-solving skills. Exceptional customer service and relationship-management abilities. Ability to analyze performance metrics and lead continuous improvement initiatives. Ability to manage competing priorities in a fast-paced environment. Sound judgment and decision-making skills during emergencies. Strong attention to detail and commitment to quality. Ability to collaborate effectively across departments. Working Conditions This position is primarily office-based within the Remote Monitoring Center. Standard business hours are Monday through Friday; however, the RMC operates 24/7/365. Flexibility is required for after-hours incidents, staffing needs, technology outages, major customer events, and disaster recovery situations. Occasional travel may be required for customer meetings, training, audits, or company events. Why Join DSI? At DSI, you'll help shape the future of Remote Video Monitoring through advanced technologies, AI-driven security solutions, and industry-leading customer service. As a key member of our Monitoring Center team, you'll work with innovative monitoring platforms, cutting-edge analytics, and a growing portfolio of enterprise customers while contributing to the success of a rapidly expanding business. DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran. DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.
08/08/2026
Full time
Remote Monitoring Center Manager Location: Dothan, AL Pay Rate: $65,000 - $75,000 Company Overview DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD - "Do What You Say You Will Do," DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients' expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees. Position Summary DSI Security Services is seeking a highly motivated and experienced Remote Monitoring Center Manager to lead the daily operations of our Remote Monitoring Center (RMC). This position is responsible for operational performance, staffing, customer service, technology oversight, quality assurance, and continuous improvement of DSI's remote video monitoring services. The ideal candidate will have proven leadership experience in a 24/7 mission-critical environment and a strong technical understanding of video surveillance, alarm monitoring, access control, network infrastructure, and monitoring automation platforms. This position serves as the primary operational leader for the RMC and works closely with Shift Supervisors, Technical Services, Sales, Customer Success, and Executive Leadership. Essential Duties and Responsibilities Leadership and Personnel Management Lead, coach, and develop Monitoring Center personnel. Maintain appropriate staffing levels for uninterrupted 24/7/365 operations. Recruit, interview, hire, onboard, train, and retain qualified team members. Manage employee schedules, timesheets, PTO requests, performance evaluations, and development plans. Establish individual and team performance goals tied to operational metrics. Promote a culture of accountability, teamwork, professionalism, and exceptional customer service. Maintain regular communication with all shifts, including periodic after-hours engagement. Monitoring Operations Ensure compliance with established Standard Operating Procedures and customer-specific response protocols. Monitor alarm response times, operator utilization, event processing, escalation compliance, SLA performance, and customer satisfaction. Review alarm and incident activity to identify trends, risks, and opportunities for improvement. Investigate missed alarms, procedural deviations, and customer complaints. Support the onboarding of new customers and the transition of new sites into operation. Prepare and review client reports, dashboards, and operational performance metrics. Provide Monitoring Specialist coverage during peak activity, staffing shortages, emergencies, or disaster recovery events. Remain available for critical after-hours operational escalations. Technology and Systems Oversee the daily operation and optimization of Immix, video management systems, AI video analytics, and communication and notification platforms. Partner with Technical Services to troubleshoot and resolve system issues. Support the testing, deployment, and implementation of new technologies. Ensure the operational readiness of workstations, monitoring displays, networking equipment, and communications systems. Maintain accurate technical and operational documentation. Support cybersecurity best practices and operational security controls. Customer Service and Business Operations Build strong customer relationships and serve as an escalation point for service-related concerns. Participate in customer review meetings and performance discussions. Collaborate with customers to develop and maintain customized response procedures. Support service expansions, renewals, proposals, and new monitoring offerings. Ensure customer accounts are accurately configured and maintained according to contractual requirements. Coordinate with Accounting regarding account setup, billing, and service changes. Quality, Compliance, and Business Continuity Lead quality assurance initiatives, operational audits, and performance improvement efforts. Maintain documentation required for certifications, audits, and client security requirements. Identify and address operational, technology, and service-delivery risks. Support the development and testing of Business Continuity and Disaster Recovery plans. Coordinate disaster recovery exercises and system failover testing. Maintain the operational readiness of the RMC facility and equipment. Support customer tours, inspections, and compliance audits as needed. Minimum Qualifications Education Bachelor's degree in Computer Science, Information Technology, Criminal Justice, Business Management, Security Management, or a related field preferred. An equivalent combination of education and relevant experience may be considered. Experience At least five years of leadership experience in a 24/7 operational environment. At least three years of experience managing personnel in a monitoring center, command center, Security Operations Center (SOC), Network Operations Center (NOC), or similar environment. Experience with alarm monitoring, remote video monitoring, dispatch operations, or critical event response. Experience with the Immix monitoring automation platform is preferred. Working knowledge of IP networking, VPNs, cloud-hosted systems, and cybersecurity fundamentals. Knowledge, Skills, and Competencies Strong leadership, coaching, and team-development skills. Excellent verbal and written communication abilities. Strong analytical, organizational, and problem-solving skills. Exceptional customer service and relationship-management abilities. Ability to analyze performance metrics and lead continuous improvement initiatives. Ability to manage competing priorities in a fast-paced environment. Sound judgment and decision-making skills during emergencies. Strong attention to detail and commitment to quality. Ability to collaborate effectively across departments. Working Conditions This position is primarily office-based within the Remote Monitoring Center. Standard business hours are Monday through Friday; however, the RMC operates 24/7/365. Flexibility is required for after-hours incidents, staffing needs, technology outages, major customer events, and disaster recovery situations. Occasional travel may be required for customer meetings, training, audits, or company events. Why Join DSI? At DSI, you'll help shape the future of Remote Video Monitoring through advanced technologies, AI-driven security solutions, and industry-leading customer service. As a key member of our Monitoring Center team, you'll work with innovative monitoring platforms, cutting-edge analytics, and a growing portfolio of enterprise customers while contributing to the success of a rapidly expanding business. DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran. DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.
MANTECH seeks a motivated, career and customer-oriented Senior Incident Response Cybersecurity Analyst to join our team in Doral, FL. This position uses a Panama schedule which includes 12 hour shifts work shifts may include days, nights and weekends Responsibilities include but are not limited to: Active monitoring of security alerts from SIEM, EDR, IDS/IPS, firewalls, and cloud environments to identify potential anomalies and malicious activities. Rapidly analyzing and triaging incoming security alerts to distinguish true security incidents from false positives. Classifying the severity and potential business impact of confirmed security incidents to escalate them appropriately. Root Cause Analysis: Investigating logs (host, network, cloud, and application) to reconstruct the timeline of an attack and identify the entry point. Performing digital forensics on compromised endpoints, servers, and network devices to extract malware artifacts and indicators of compromise (IOCs). Proactively searching network and endpoint data to identify undetected malicious activity that bypasses traditional security controls. Identifying and removing all remnants of the threat (e.g., deleting registry keys, removing malware, terminating malicious processes). Executing containment protocols to stop the spread of an attack, such as isolating affected hosts, blocking malicious IPs, or disabling compromised user accounts. Coordinating with IT infrastructure teams to safely restore services from clean backups and verify system integrity post-incident. Writing comprehensive After-Action Reports (AARs) that detail the technical root cause, impact, and actions taken during the mitigation process. Minimum Qualifications: Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field or 4 years of additional experience in lieu of a degree. 9+ years of position-specific relevant experience in IT systems assessment, cybersecurity incident response, cybersecurity audit, or a related role. Knowledge of various IT domains, including applications, infrastructure, data, and security. Demonstrated experience with facility management systems (FMS) or related building automation systems (BAS). Strong understanding of enterprise architecture frameworks (e.g., TOGAF, Zachman), experience with IT security standards, compliance (e.g., NIST, ISO 27001), and risk management methodologies. Proven ability to analyze complex data and generate actionable recommendations. Preferred Qualifications: Master's degree in Information Technology, Cybersecurity, Computer Science, or related field. Industry certifications such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Facility Manager (CFM), TOGAF, COBIT, ITIL Foundation certificate, or any relevant building automation system or FMS vendor certifications (e.g., Siemens, Johnson Controls, Schneider Electric). Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. Clearance Requirements: Must have an active/current Secret clearance. Must be eligible to obtain and maintain a TS/SCI security clearance. Physical Requirements: Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
08/08/2026
Full time
MANTECH seeks a motivated, career and customer-oriented Senior Incident Response Cybersecurity Analyst to join our team in Doral, FL. This position uses a Panama schedule which includes 12 hour shifts work shifts may include days, nights and weekends Responsibilities include but are not limited to: Active monitoring of security alerts from SIEM, EDR, IDS/IPS, firewalls, and cloud environments to identify potential anomalies and malicious activities. Rapidly analyzing and triaging incoming security alerts to distinguish true security incidents from false positives. Classifying the severity and potential business impact of confirmed security incidents to escalate them appropriately. Root Cause Analysis: Investigating logs (host, network, cloud, and application) to reconstruct the timeline of an attack and identify the entry point. Performing digital forensics on compromised endpoints, servers, and network devices to extract malware artifacts and indicators of compromise (IOCs). Proactively searching network and endpoint data to identify undetected malicious activity that bypasses traditional security controls. Identifying and removing all remnants of the threat (e.g., deleting registry keys, removing malware, terminating malicious processes). Executing containment protocols to stop the spread of an attack, such as isolating affected hosts, blocking malicious IPs, or disabling compromised user accounts. Coordinating with IT infrastructure teams to safely restore services from clean backups and verify system integrity post-incident. Writing comprehensive After-Action Reports (AARs) that detail the technical root cause, impact, and actions taken during the mitigation process. Minimum Qualifications: Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field or 4 years of additional experience in lieu of a degree. 9+ years of position-specific relevant experience in IT systems assessment, cybersecurity incident response, cybersecurity audit, or a related role. Knowledge of various IT domains, including applications, infrastructure, data, and security. Demonstrated experience with facility management systems (FMS) or related building automation systems (BAS). Strong understanding of enterprise architecture frameworks (e.g., TOGAF, Zachman), experience with IT security standards, compliance (e.g., NIST, ISO 27001), and risk management methodologies. Proven ability to analyze complex data and generate actionable recommendations. Preferred Qualifications: Master's degree in Information Technology, Cybersecurity, Computer Science, or related field. Industry certifications such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Facility Manager (CFM), TOGAF, COBIT, ITIL Foundation certificate, or any relevant building automation system or FMS vendor certifications (e.g., Siemens, Johnson Controls, Schneider Electric). Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. Clearance Requirements: Must have an active/current Secret clearance. Must be eligible to obtain and maintain a TS/SCI security clearance. Physical Requirements: Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
Job Description Job Description Summary The Data Center Operations (DCO) role is to provide support for over 3,000 end-users at the Brooklyn Hospital center including remote site. The Data Center Operations is primarily responsible for backend related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various IT related teams in backend related issues and escalation. While primarily working on backend system, the DCO roles support the SDA and TELV teams during IT projects that other ongoing problems. Reports & Manager: Sr. Manager, Datacenter and Network Operations Primary Responsibilities • Incident ownership from start to the resolution of issues assigned to the Data Center Operations queue following the hospitals Service Level Agreements (SLA) and ITIL procedures established, including, but not limited to working on the issues end to end, documenting the issue fully from the initial troubleshooting steps to the final resolution, creating and/or modifying knowledge base articles that will speed up resolution for future incidents, working with 3rd parties/vendor support to solve issues, and follow all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Server administration tasks to include, but not limited to, troubleshooting server issues, permission issues, application issues, database issues, building, testing, modifying, decommissioning, scoping, and working with 3rd party vendors with servers located on The Brooklyn Hospital Data Center. As the escalation point the DCO will own the case until a resolution is found including document the issue for future issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Network administration tasks include, but not limited to, load balancers, switch operations, router operations, servers operations (e.g. Cisco UCS Operations and other types of servers) using only authorized tools and applications/services to solve network related issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Participate in The Brooklyn Hospital Center Information department related projects in addition to other duties that they may be assigned in accordance with The Brooklyn Hospital Information department guidelines alone and/or as part of a team, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Supporting the Service Desk Analyst Team, Telecommunications Voice Team, and other IT-based teams for backend related issues from their own Incident queue that gets escalated from normal standard operating procedures. Minimum Job Requirements • Ability to work independently and/or as a team. • Demonstrates the ability to troubleshoot using ITIL methodology and also out-of-the-box thinking. • Advanced knowledge of the operating systems of Windows 10, Windows 11, Apple iPhone, Apple iPad, and/or Mac OSX. • Advanced Knowledge of Windows Server 2012/2016/2019 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have). • Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. • Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. • Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. • ServiceNow platform or equivalent ITIL ticketing system use. • Remote Support Tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. • Understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems • Basic creation knowledge of PowerShell and batch file scripting • Excellent writing and oral skills in English. • Ability to demonstrate, Adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards • Exerting up to 100lbs of force semi-occasionally, and/or in excess of 50lbs frequently, and/or in excess of 20lbs of force constantly to move objects with reasonable accommodations. • Valid driver's license in order to travel to potential remote locations as part of the Brooklyn Hospital network or the ability to travel using public transit system • To be ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. • Expected to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact. Education • Bachelor's degree in an IT-related field or higher degree, and/or • Combination of relevant work experience (see below) and Certifications (see below) Work Experience • Minimum of five (5) years of relevant/equivalent work experience Certifications • CCNA or higher, either valid or within 2 years of it being expired, and/or • VMware/Citrix (Server or End User Management track), either valid or wishing 3 years of it being expired Special Notes • Ability to pass a compressive employment verification, background investigation, and medical tests, as designed by the Brooklyn Hospital Human Resources department prior to starting. • The offer letter is given to prospective employees, and then once the or above checks out with Human resources, employees are expected to start right away. Potential Exposers • Exposure to Hazardous Materials such as - wastes, dusts, gases, fumes, cold environments. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.
08/07/2026
Full time
Job Description Job Description Summary The Data Center Operations (DCO) role is to provide support for over 3,000 end-users at the Brooklyn Hospital center including remote site. The Data Center Operations is primarily responsible for backend related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various IT related teams in backend related issues and escalation. While primarily working on backend system, the DCO roles support the SDA and TELV teams during IT projects that other ongoing problems. Reports & Manager: Sr. Manager, Datacenter and Network Operations Primary Responsibilities • Incident ownership from start to the resolution of issues assigned to the Data Center Operations queue following the hospitals Service Level Agreements (SLA) and ITIL procedures established, including, but not limited to working on the issues end to end, documenting the issue fully from the initial troubleshooting steps to the final resolution, creating and/or modifying knowledge base articles that will speed up resolution for future incidents, working with 3rd parties/vendor support to solve issues, and follow all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Server administration tasks to include, but not limited to, troubleshooting server issues, permission issues, application issues, database issues, building, testing, modifying, decommissioning, scoping, and working with 3rd party vendors with servers located on The Brooklyn Hospital Data Center. As the escalation point the DCO will own the case until a resolution is found including document the issue for future issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Network administration tasks include, but not limited to, load balancers, switch operations, router operations, servers operations (e.g. Cisco UCS Operations and other types of servers) using only authorized tools and applications/services to solve network related issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Participate in The Brooklyn Hospital Center Information department related projects in addition to other duties that they may be assigned in accordance with The Brooklyn Hospital Information department guidelines alone and/or as part of a team, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Supporting the Service Desk Analyst Team, Telecommunications Voice Team, and other IT-based teams for backend related issues from their own Incident queue that gets escalated from normal standard operating procedures. Minimum Job Requirements • Ability to work independently and/or as a team. • Demonstrates the ability to troubleshoot using ITIL methodology and also out-of-the-box thinking. • Advanced knowledge of the operating systems of Windows 10, Windows 11, Apple iPhone, Apple iPad, and/or Mac OSX. • Advanced Knowledge of Windows Server 2012/2016/2019 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have). • Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. • Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. • Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. • ServiceNow platform or equivalent ITIL ticketing system use. • Remote Support Tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. • Understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems • Basic creation knowledge of PowerShell and batch file scripting • Excellent writing and oral skills in English. • Ability to demonstrate, Adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards • Exerting up to 100lbs of force semi-occasionally, and/or in excess of 50lbs frequently, and/or in excess of 20lbs of force constantly to move objects with reasonable accommodations. • Valid driver's license in order to travel to potential remote locations as part of the Brooklyn Hospital network or the ability to travel using public transit system • To be ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. • Expected to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact. Education • Bachelor's degree in an IT-related field or higher degree, and/or • Combination of relevant work experience (see below) and Certifications (see below) Work Experience • Minimum of five (5) years of relevant/equivalent work experience Certifications • CCNA or higher, either valid or within 2 years of it being expired, and/or • VMware/Citrix (Server or End User Management track), either valid or wishing 3 years of it being expired Special Notes • Ability to pass a compressive employment verification, background investigation, and medical tests, as designed by the Brooklyn Hospital Human Resources department prior to starting. • The offer letter is given to prospective employees, and then once the or above checks out with Human resources, employees are expected to start right away. Potential Exposers • Exposure to Hazardous Materials such as - wastes, dusts, gases, fumes, cold environments. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.
Attainx Inc. Job Title: Information Management Division (IMD) Federal IT Support Lead Location: Work shall be conducted at the Hanford Field Office (HFO) and the Hanford Site in Richland, WA. Employment Status: Full-time, salary exempt Security Requirements: Must obtain and maintain Department of Energy (DOE) security clearance; U.S. citizen Compensation Range: $125,000.00 - $170,000.00; based on geographical location, years of relevant professional experience and qualifications and educational background. AttainX is seeking an IMD Federal IT Support Lead to support DOE HFO's Assistant Manager for Mission Support (AMMS). Required Qualifications: BS/BA or advanced degree in computer science, information technology (IT), information systems or a closely related technical field 5 years of experience in IT, including a minimum of 3 years providing technical support at DOE or other government agency environments OR 10 years of experience in IT including a minimum of 3 years providing technical support at DOE or other government agency environments Preferred Qualifications: Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts) Windows based infrastructure experience and background Strong PowerShell scripting background Endpoint and Mobile Device Management (MDM) knowledge of managing, securing and provisioning enterprise endpoints and mobile devices AD User management and security aspects General server management (Backup, Patching, Security) Excellent communication and knowledge transfer skills Ability to independently perform multiple tasks with dynamic priorities Key Responsibilities: Provide expert-level technical direction and guidance to IT support staff, assigning daily tasks and complex technical work based on operational priorities and staff capabilities. Serve as the primary escalation point for the most complex technical issues, applying advanced analytical and problem-solving methodologies to resolve incidents that exceed the capabilities of other IT staff. Oversee the end-to-end lifecycle of user-facing technology, including provisioning, configuration, troubleshooting and asset management for desktop computers, mobile devices, teleconferencing equipment and peripherals. Manage inventory of all technical assets, coordinate with external vendors for procurement and support and plan/execute equipment refresh cycles to ensure operational readiness. Manage IT support projects independently, including planning, execution, oversight and closeout services. Act as a primary liaison with government and prime contractor personnel, communicating project status, managing expectations and allocating resources to meet strategic objectives. Demonstrate mastery of advanced IT principles, concepts and practices related to enterprise hardware and software. Apply expert knowledge of analytical and problem-solving methodologies to diagnose and resolve complex incidents. Provide technical leadership and resource allocation, assign tasks based on priority and capabilities and manage operational needs. Utilize comprehensive project management principles and practices to manage IT projects with a high degree of independence. Engage stakeholders and communicate effectively to manage expectations and project status. Develop project plans, deadlines and priorities in consultation with leadership. Independently plan and carry out assignments, provide technical direction, resolve complex technical problems and coordinate the work of others. Use considerable judgment and ingenuity to interpret and adapt guidelines for specific situations, resolve novel technical problems and manage IT projects. Lead IT support staff, manage the full lifecycle of IT assets, and serve as the primary escalation point for complex technical issues. Report to leadership, act as a primary liaison with government and prime contractor personnel and manage IT projects and resources to meet strategic objectives. Directly impact operational readiness and mission accomplishment by ensuring reliable and efficient technology for all personnel. Non-Essential Functions: Perform other duties reasonably related to the position and contract requirements, as assigned. About Us: AttainX Inc. is a Women-Owned Small Business (WOSB) with CMMI Level 3 and ISO-certified management systems. For more than 15 years, AttainX has delivered emerging technologies, software products, project/program management support and high-quality services supporting federal government missions. Benefits: AttainX offers competitive compensation and benefits for eligible U.S. employees, which may include vacation pay, sick pay and paid holidays; medical, dental and vision coverage in addition to health savings account (HSA) and flexible spending account (FSA) options; a matching 401(k) plan; tuition, professional development or training programs and short- and long-term disability benefits. Eligibility and plan terms are governed by applicable plan documents and company policies. Equal Employment Opportunity: AttainX provides equal employment opportunities and prohibits unlawful discrimination, harassment and retaliation based on any status protected by applicable law. Employment decisions are based on legitimate, job-related qualifications and business requirements. AttainX also complies with applicable obligations concerning protected veterans and individuals with disabilities. Accommodations: AttainX provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs or practices, unless doing so would create an undue hardship or direct threat under applicable law. Applicants or employees needing assistance may contact our Human Resources Team. Physical Demands: This position primarily involves sedentary work and extended computer use. It requires effective communication, occasional standing and walking, use of standard office equipment and occasionally lifting or moving up to 10 pounds. Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions. Work Environment: Work is performed in office, government and approved remote environments. The position may require work at secure government facilities, periodic travel, schedule flexibility and availability outside normal business hours based on mission and contract needs. Compensation details: 00 Yearly Salary PI1ba3afdee7b7-6169
08/07/2026
Full time
Attainx Inc. Job Title: Information Management Division (IMD) Federal IT Support Lead Location: Work shall be conducted at the Hanford Field Office (HFO) and the Hanford Site in Richland, WA. Employment Status: Full-time, salary exempt Security Requirements: Must obtain and maintain Department of Energy (DOE) security clearance; U.S. citizen Compensation Range: $125,000.00 - $170,000.00; based on geographical location, years of relevant professional experience and qualifications and educational background. AttainX is seeking an IMD Federal IT Support Lead to support DOE HFO's Assistant Manager for Mission Support (AMMS). Required Qualifications: BS/BA or advanced degree in computer science, information technology (IT), information systems or a closely related technical field 5 years of experience in IT, including a minimum of 3 years providing technical support at DOE or other government agency environments OR 10 years of experience in IT including a minimum of 3 years providing technical support at DOE or other government agency environments Preferred Qualifications: Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts) Windows based infrastructure experience and background Strong PowerShell scripting background Endpoint and Mobile Device Management (MDM) knowledge of managing, securing and provisioning enterprise endpoints and mobile devices AD User management and security aspects General server management (Backup, Patching, Security) Excellent communication and knowledge transfer skills Ability to independently perform multiple tasks with dynamic priorities Key Responsibilities: Provide expert-level technical direction and guidance to IT support staff, assigning daily tasks and complex technical work based on operational priorities and staff capabilities. Serve as the primary escalation point for the most complex technical issues, applying advanced analytical and problem-solving methodologies to resolve incidents that exceed the capabilities of other IT staff. Oversee the end-to-end lifecycle of user-facing technology, including provisioning, configuration, troubleshooting and asset management for desktop computers, mobile devices, teleconferencing equipment and peripherals. Manage inventory of all technical assets, coordinate with external vendors for procurement and support and plan/execute equipment refresh cycles to ensure operational readiness. Manage IT support projects independently, including planning, execution, oversight and closeout services. Act as a primary liaison with government and prime contractor personnel, communicating project status, managing expectations and allocating resources to meet strategic objectives. Demonstrate mastery of advanced IT principles, concepts and practices related to enterprise hardware and software. Apply expert knowledge of analytical and problem-solving methodologies to diagnose and resolve complex incidents. Provide technical leadership and resource allocation, assign tasks based on priority and capabilities and manage operational needs. Utilize comprehensive project management principles and practices to manage IT projects with a high degree of independence. Engage stakeholders and communicate effectively to manage expectations and project status. Develop project plans, deadlines and priorities in consultation with leadership. Independently plan and carry out assignments, provide technical direction, resolve complex technical problems and coordinate the work of others. Use considerable judgment and ingenuity to interpret and adapt guidelines for specific situations, resolve novel technical problems and manage IT projects. Lead IT support staff, manage the full lifecycle of IT assets, and serve as the primary escalation point for complex technical issues. Report to leadership, act as a primary liaison with government and prime contractor personnel and manage IT projects and resources to meet strategic objectives. Directly impact operational readiness and mission accomplishment by ensuring reliable and efficient technology for all personnel. Non-Essential Functions: Perform other duties reasonably related to the position and contract requirements, as assigned. About Us: AttainX Inc. is a Women-Owned Small Business (WOSB) with CMMI Level 3 and ISO-certified management systems. For more than 15 years, AttainX has delivered emerging technologies, software products, project/program management support and high-quality services supporting federal government missions. Benefits: AttainX offers competitive compensation and benefits for eligible U.S. employees, which may include vacation pay, sick pay and paid holidays; medical, dental and vision coverage in addition to health savings account (HSA) and flexible spending account (FSA) options; a matching 401(k) plan; tuition, professional development or training programs and short- and long-term disability benefits. Eligibility and plan terms are governed by applicable plan documents and company policies. Equal Employment Opportunity: AttainX provides equal employment opportunities and prohibits unlawful discrimination, harassment and retaliation based on any status protected by applicable law. Employment decisions are based on legitimate, job-related qualifications and business requirements. AttainX also complies with applicable obligations concerning protected veterans and individuals with disabilities. Accommodations: AttainX provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs or practices, unless doing so would create an undue hardship or direct threat under applicable law. Applicants or employees needing assistance may contact our Human Resources Team. Physical Demands: This position primarily involves sedentary work and extended computer use. It requires effective communication, occasional standing and walking, use of standard office equipment and occasionally lifting or moving up to 10 pounds. Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions. Work Environment: Work is performed in office, government and approved remote environments. The position may require work at secure government facilities, periodic travel, schedule flexibility and availability outside normal business hours based on mission and contract needs. Compensation details: 00 Yearly Salary PI1ba3afdee7b7-6169
Job Description Job Description Summary The Data Center Operations (DCO) role is to provide support for over 3,000 end-users at the Brooklyn Hospital center including remote site. The Data Center Operations is primarily responsible for backend related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various IT related teams in backend related issues and escalation. While primarily working on backend system, the DCO roles support the SDA and TELV teams during IT projects that other ongoing problems. Reports & Manager: Sr. Manager, Datacenter and Network Operations Primary Responsibilities • Incident ownership from start to the resolution of issues assigned to the Data Center Operations queue following the hospitals Service Level Agreements (SLA) and ITIL procedures established, including, but not limited to working on the issues end to end, documenting the issue fully from the initial troubleshooting steps to the final resolution, creating and/or modifying knowledge base articles that will speed up resolution for future incidents, working with 3rd parties/vendor support to solve issues, and follow all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Server administration tasks to include, but not limited to, troubleshooting server issues, permission issues, application issues, database issues, building, testing, modifying, decommissioning, scoping, and working with 3rd party vendors with servers located on The Brooklyn Hospital Data Center. As the escalation point the DCO will own the case until a resolution is found including document the issue for future issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Network administration tasks include, but not limited to, load balancers, switch operations, router operations, servers operations (e.g. Cisco UCS Operations and other types of servers) using only authorized tools and applications/services to solve network related issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Participate in The Brooklyn Hospital Center Information department related projects in addition to other duties that they may be assigned in accordance with The Brooklyn Hospital Information department guidelines alone and/or as part of a team, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Supporting the Service Desk Analyst Team, Telecommunications Voice Team, and other IT-based teams for backend related issues from their own Incident queue that gets escalated from normal standard operating procedures. Minimum Job Requirements • Ability to work independently and/or as a team. • Demonstrates the ability to troubleshoot using ITIL methodology and also out-of-the-box thinking. • Advanced knowledge of the operating systems of Windows 10, Windows 11, Apple iPhone, Apple iPad, and/or Mac OSX. • Advanced Knowledge of Windows Server 2012/2016/2019 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have). • Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. • Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. • Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. • ServiceNow platform or equivalent ITIL ticketing system use. • Remote Support Tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. • Understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems • Basic creation knowledge of PowerShell and batch file scripting • Excellent writing and oral skills in English. • Ability to demonstrate, Adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards • Exerting up to 100lbs of force semi-occasionally, and/or in excess of 50lbs frequently, and/or in excess of 20lbs of force constantly to move objects with reasonable accommodations. • Valid driver's license in order to travel to potential remote locations as part of the Brooklyn Hospital network or the ability to travel using public transit system • To be ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. • Expected to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact. Education • Bachelor's degree in an IT-related field or higher degree, and/or • Combination of relevant work experience (see below) and Certifications (see below) Work Experience • Minimum of five (5) years of relevant/equivalent work experience Certifications • CCNA or higher, either valid or within 2 years of it being expired, and/or • VMware/Citrix (Server or End User Management track), either valid or wishing 3 years of it being expired Special Notes • Ability to pass a compressive employment verification, background investigation, and medical tests, as designed by the Brooklyn Hospital Human Resources department prior to starting. • The offer letter is given to prospective employees, and then once the or above checks out with Human resources, employees are expected to start right away. Potential Exposers • Exposure to Hazardous Materials such as - wastes, dusts, gases, fumes, cold environments. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.
08/07/2026
Full time
Job Description Job Description Summary The Data Center Operations (DCO) role is to provide support for over 3,000 end-users at the Brooklyn Hospital center including remote site. The Data Center Operations is primarily responsible for backend related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various IT related teams in backend related issues and escalation. While primarily working on backend system, the DCO roles support the SDA and TELV teams during IT projects that other ongoing problems. Reports & Manager: Sr. Manager, Datacenter and Network Operations Primary Responsibilities • Incident ownership from start to the resolution of issues assigned to the Data Center Operations queue following the hospitals Service Level Agreements (SLA) and ITIL procedures established, including, but not limited to working on the issues end to end, documenting the issue fully from the initial troubleshooting steps to the final resolution, creating and/or modifying knowledge base articles that will speed up resolution for future incidents, working with 3rd parties/vendor support to solve issues, and follow all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Server administration tasks to include, but not limited to, troubleshooting server issues, permission issues, application issues, database issues, building, testing, modifying, decommissioning, scoping, and working with 3rd party vendors with servers located on The Brooklyn Hospital Data Center. As the escalation point the DCO will own the case until a resolution is found including document the issue for future issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Network administration tasks include, but not limited to, load balancers, switch operations, router operations, servers operations (e.g. Cisco UCS Operations and other types of servers) using only authorized tools and applications/services to solve network related issues, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Participate in The Brooklyn Hospital Center Information department related projects in addition to other duties that they may be assigned in accordance with The Brooklyn Hospital Information department guidelines alone and/or as part of a team, and following all other additional procedures authorized by the Brooklyn Hospital Information Technology department. • Supporting the Service Desk Analyst Team, Telecommunications Voice Team, and other IT-based teams for backend related issues from their own Incident queue that gets escalated from normal standard operating procedures. Minimum Job Requirements • Ability to work independently and/or as a team. • Demonstrates the ability to troubleshoot using ITIL methodology and also out-of-the-box thinking. • Advanced knowledge of the operating systems of Windows 10, Windows 11, Apple iPhone, Apple iPad, and/or Mac OSX. • Advanced Knowledge of Windows Server 2012/2016/2019 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have). • Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software. • Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware. • Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department. • ServiceNow platform or equivalent ITIL ticketing system use. • Remote Support Tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department. • Understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems • Basic creation knowledge of PowerShell and batch file scripting • Excellent writing and oral skills in English. • Ability to demonstrate, Adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards • Exerting up to 100lbs of force semi-occasionally, and/or in excess of 50lbs frequently, and/or in excess of 20lbs of force constantly to move objects with reasonable accommodations. • Valid driver's license in order to travel to potential remote locations as part of the Brooklyn Hospital network or the ability to travel using public transit system • To be ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours. • Expected to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact. Education • Bachelor's degree in an IT-related field or higher degree, and/or • Combination of relevant work experience (see below) and Certifications (see below) Work Experience • Minimum of five (5) years of relevant/equivalent work experience Certifications • CCNA or higher, either valid or within 2 years of it being expired, and/or • VMware/Citrix (Server or End User Management track), either valid or wishing 3 years of it being expired Special Notes • Ability to pass a compressive employment verification, background investigation, and medical tests, as designed by the Brooklyn Hospital Human Resources department prior to starting. • The offer letter is given to prospective employees, and then once the or above checks out with Human resources, employees are expected to start right away. Potential Exposers • Exposure to Hazardous Materials such as - wastes, dusts, gases, fumes, cold environments. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience. Company Description The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
08/07/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
08/07/2026
Full time
The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Lead Specialist, Oracle SCM to join our Managed Services practice. Responsibilities: Collaborate with industry or business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of cloud-based platform applications specifically Supply Chain Management (SCM) Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes Execute the day-to-day maintenance activities of Oracle Cloud for a variety of clients including process design, package implementation lifecycle support and project reviews; identify, document and manage client business/ functional requirements Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases Provide specialized investigation and diagnosis of all incidents to identify problems and escalate unresolved incidents to external support; facilitate client discovery sessions to define project scope and requirements, and translate business processes to functional/technical specifications and user stories; contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients, and Oracle Order Management, Procurement, Global Trade Management experience is required Bachelor's degree from an accredited college/university in an appropriate field is required Experience with Oracle implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management; Strong configuration skills across Oracle Cloud Applications. Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore) Excellent written and verbal communication, facilitation, and presentation skills Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively Ability to travel as necessary depending on client and business needs Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
ATTAINX INC seeks an IMD Federal IT Support Lead to oversee day-to-day IT operations for federal customers in a dynamic, mission-driven environment. You will lead a small support team delivering Tier 2/3 troubleshooting, system monitoring, and incident response across end-user, network, and cloud-based environments. Responsibilities include ensuring compliance with federal security and configuration standards, coordinating ticket queues, developing documentation, and collaborating with engineers and program managers on deployments and upgrades. This role offers significant visibility, growth potential, and impact on high-profile government projects.
08/07/2026
Full time
ATTAINX INC seeks an IMD Federal IT Support Lead to oversee day-to-day IT operations for federal customers in a dynamic, mission-driven environment. You will lead a small support team delivering Tier 2/3 troubleshooting, system monitoring, and incident response across end-user, network, and cloud-based environments. Responsibilities include ensuring compliance with federal security and configuration standards, coordinating ticket queues, developing documentation, and collaborating with engineers and program managers on deployments and upgrades. This role offers significant visibility, growth potential, and impact on high-profile government projects.
At LMT Technology Solutions ( ), we Lead , Manage , and Transform businesses by delivering solutions that enable our clients to leverage technology with confidence so they can focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated. Position Overview Provide remote support to clients from LMT's office by diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and ensuring optimal setup and functionality. Maintain a high level of customer satisfaction by adhering to LMT's support standards and procedures, meeting SLA requirements, effectively communicating with clients to gather information, provide updates, and explain solutions, and delivering high-quality technical support in alignment with LMT's expectations. Perks LMT's compensation package includes a competitive base salary, quarterly bonuses, long-term incentives and a generous Employee Benefits Package. • PTO: 18 days of PTO in a year • LMT contributes $900 a month to your Benefits Package • LMT offers a company matched 401(k) plan, up to 4%, after 6 months of active employment • Company paid professional development opportunities for professional certifications and soft skills training • Opportunities for community involvement What We're Looking For Excellent customer service and communication skills. Able to be flexible and adaptable to the changing needs of the team. Excellent problem solver - identifies and analyzes problems, evaluates solutions and alternatives, resulting in effective solutions. Self-motivation, high level organizational and time management skills. Documentation skills to ensure knowledge is shared and incidents are tracked effectively. Principal Duties and Responsibilities Troubleshoot and resolve client hardware, operating system, and software related issues, using remote tools. Query client on properly documenting issues. Troubleshoot and resolve network and server access issues using remote tools. Monitor and respond to client site alerts, escalate to the Service Desk Manager and Account Team as necessary. Follow LMT 's Escalation procedure if an issue cannot be resolved remotely or within a reasonable amount of time. Document resolution in ConnectWise and communicate with client on the status and resolution of issues. Consistent, punctual, and dependable attendance is necessary to meet the needs of our clients and the LMT team Minimum 1 year of experience supporting servers, workstations, printers and network switches Previous experience servicing and troubleshooting Microsoft Windows Server, Exchange Server, SQL Server, and Active Directory Previous experience with Microsoft 8, 10, 11, Microsoft 365 Ability to diagnose and prioritize client issues and properly manage client expectations Demonstrated problem-solving skills and critical thinking ability Strong written and verbal communication skills Must have a valid driver's license and access to timely and reliable transportation to get to work Interest in in-person collaboration and face-to-face interactions. Additional Preferred Skills Knowledge of VMWare and/or Hyper-V a plus Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus Knowledge of ConnectWise a plus Working Conditions FLSA Status: Non-Exempt position Full-time Job location - LMT's office Opportunity to work a 4-day, 10-hour schedule Compensation details: 0 Yearly Salary PI7263fdbf2ece-0376
08/07/2026
Full time
At LMT Technology Solutions ( ), we Lead , Manage , and Transform businesses by delivering solutions that enable our clients to leverage technology with confidence so they can focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated. Position Overview Provide remote support to clients from LMT's office by diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and ensuring optimal setup and functionality. Maintain a high level of customer satisfaction by adhering to LMT's support standards and procedures, meeting SLA requirements, effectively communicating with clients to gather information, provide updates, and explain solutions, and delivering high-quality technical support in alignment with LMT's expectations. Perks LMT's compensation package includes a competitive base salary, quarterly bonuses, long-term incentives and a generous Employee Benefits Package. • PTO: 18 days of PTO in a year • LMT contributes $900 a month to your Benefits Package • LMT offers a company matched 401(k) plan, up to 4%, after 6 months of active employment • Company paid professional development opportunities for professional certifications and soft skills training • Opportunities for community involvement What We're Looking For Excellent customer service and communication skills. Able to be flexible and adaptable to the changing needs of the team. Excellent problem solver - identifies and analyzes problems, evaluates solutions and alternatives, resulting in effective solutions. Self-motivation, high level organizational and time management skills. Documentation skills to ensure knowledge is shared and incidents are tracked effectively. Principal Duties and Responsibilities Troubleshoot and resolve client hardware, operating system, and software related issues, using remote tools. Query client on properly documenting issues. Troubleshoot and resolve network and server access issues using remote tools. Monitor and respond to client site alerts, escalate to the Service Desk Manager and Account Team as necessary. Follow LMT 's Escalation procedure if an issue cannot be resolved remotely or within a reasonable amount of time. Document resolution in ConnectWise and communicate with client on the status and resolution of issues. Consistent, punctual, and dependable attendance is necessary to meet the needs of our clients and the LMT team Minimum 1 year of experience supporting servers, workstations, printers and network switches Previous experience servicing and troubleshooting Microsoft Windows Server, Exchange Server, SQL Server, and Active Directory Previous experience with Microsoft 8, 10, 11, Microsoft 365 Ability to diagnose and prioritize client issues and properly manage client expectations Demonstrated problem-solving skills and critical thinking ability Strong written and verbal communication skills Must have a valid driver's license and access to timely and reliable transportation to get to work Interest in in-person collaboration and face-to-face interactions. Additional Preferred Skills Knowledge of VMWare and/or Hyper-V a plus Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus Knowledge of ConnectWise a plus Working Conditions FLSA Status: Non-Exempt position Full-time Job location - LMT's office Opportunity to work a 4-day, 10-hour schedule Compensation details: 0 Yearly Salary PI7263fdbf2ece-0376
American Engineering Testing Inc
Bismarck, North Dakota
About Us At American Engineering Testing (AET), we believe that people are the heart of innovation. We create an environment that values teamwork, curiosity, and continuous improvement while delivering innovative engineering and consulting solutions. As a 100% employee-owned firm, we deliver comprehensive testing, analysis, and design to reduce uncertainty in construction projects and offer rewarding work, exceptional training, and career development opportunities. Job Summary The Data Center Field Lead at American Engineering Testing, Inc. (AET) plays a critical leadership role in coordinating and overseeing field operations across construction materials testing (CMT), geotechnical, pavement, and environmental service lines. This role ensures high-quality service delivery, team performance, and safety compliance while acting as a frontline liaison between field technicians, project managers, and clients. The Field Supervisor leads field staff, supports operational goals, and upholds AET's commitment to technical excellence and client satisfaction across a variety of infrastructure and construction projects. This role is open to a range of experience levels. We encourage applications from both emerging leaders and seasoned professionals. The final title, scope, and compensation package will be tailored to reflect each candidate's background, expertise, and certifications. Essential Duties and Responsibilities Reasonable accommodations or workable solutions may be made to enable individuals with disabilities to perform essential functions. Assign and coordinate daily project schedules for field staff based on workload, testing complexity, certifications, and project scope. Provide technical guidance and quality control on field procedures including soils, concrete, asphalt, aggregate, and specialty materials testing. Perform or assist with complex field investigations, sampling procedures, and test observations. Review and approve field documentation including daily field reports, timesheets, expenses, and mileage logs. Support the use of AET's systems (e.g., QEST, Dynamics) for accurate project tracking and reporting. Serve as a point of contact for field-level project inquiries, coordinating with project managers and clients to resolve concerns or technical clarifications. Ensure that client specifications, contract requirements, and industry standards (e.g., ASTM, AASHTO, MnDOT) are consistently met on all active job sites. Support the development and delivery of accurate and timely testing results and project documentation. Mentor, coach, and train new and junior technicians in proper field methods, safety procedures, and client interaction. Conduct regular performance check-ins and annual reviews; support employees with development goals and certifications (e.g., ACI, NICET, MnDOT). Help manage field onboarding and certifications tracking, working closely with Department and HR teams. Lead field team meetings or tailgate talks to reinforce safety, project updates, and process improvements. Monitor and support project productivity, technician utilization, and overtime management. Assist with maintaining project and department profitability targets through scheduling, quality, and cost control. Help track prevailing wage compliance, WIP status, and project documentation accuracy in collaboration with project managers. Enforce AET's health and safety practices on all job sites; conduct spot checks and incident follow-ups as needed. Uphold QA/QC standards through review of field practices, calibrations, and proper documentation. Promote a positive team culture rooted in safety, respect, professionalism, and accountability. Supervisory Responsibility Direct Supervision of assigned field technicians or engineering staff. Required Qualifications and Education Requirements High School Diploma or equivalent required. Minimum 3 years of hands-on experience in construction materials testing or related engineering services. 0-2 years of direct supervisory experience required. Valid driver's license and acceptable driving record. Preferred Skills Associate or bachelor's degree in Civil Engineering, Construction Management, or Geology preferred. Field certifications such as ACI Field Testing Grade I, MnDOT Bituminous/Grading & Base, NICET, or equivalent. Strong working knowledge of field standards and test methods (ASTM, AASHTO, MnDOT). Experience using project tracking systems such as QEST or Microsoft Dynamics. Excellent communication and team leadership skills, with the ability to train and motivate technicians. Proven ability to manage shifting priorities in a high-volume, fast-paced field environment. Work Environment This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position will occasionally be required to operate in a field environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Third Party Disclosure Notice to Third Party Agencies: AET does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by AET's Chief People Officer (CPO), AET reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies. PI81481f7512fb-4173
08/07/2026
Full time
About Us At American Engineering Testing (AET), we believe that people are the heart of innovation. We create an environment that values teamwork, curiosity, and continuous improvement while delivering innovative engineering and consulting solutions. As a 100% employee-owned firm, we deliver comprehensive testing, analysis, and design to reduce uncertainty in construction projects and offer rewarding work, exceptional training, and career development opportunities. Job Summary The Data Center Field Lead at American Engineering Testing, Inc. (AET) plays a critical leadership role in coordinating and overseeing field operations across construction materials testing (CMT), geotechnical, pavement, and environmental service lines. This role ensures high-quality service delivery, team performance, and safety compliance while acting as a frontline liaison between field technicians, project managers, and clients. The Field Supervisor leads field staff, supports operational goals, and upholds AET's commitment to technical excellence and client satisfaction across a variety of infrastructure and construction projects. This role is open to a range of experience levels. We encourage applications from both emerging leaders and seasoned professionals. The final title, scope, and compensation package will be tailored to reflect each candidate's background, expertise, and certifications. Essential Duties and Responsibilities Reasonable accommodations or workable solutions may be made to enable individuals with disabilities to perform essential functions. Assign and coordinate daily project schedules for field staff based on workload, testing complexity, certifications, and project scope. Provide technical guidance and quality control on field procedures including soils, concrete, asphalt, aggregate, and specialty materials testing. Perform or assist with complex field investigations, sampling procedures, and test observations. Review and approve field documentation including daily field reports, timesheets, expenses, and mileage logs. Support the use of AET's systems (e.g., QEST, Dynamics) for accurate project tracking and reporting. Serve as a point of contact for field-level project inquiries, coordinating with project managers and clients to resolve concerns or technical clarifications. Ensure that client specifications, contract requirements, and industry standards (e.g., ASTM, AASHTO, MnDOT) are consistently met on all active job sites. Support the development and delivery of accurate and timely testing results and project documentation. Mentor, coach, and train new and junior technicians in proper field methods, safety procedures, and client interaction. Conduct regular performance check-ins and annual reviews; support employees with development goals and certifications (e.g., ACI, NICET, MnDOT). Help manage field onboarding and certifications tracking, working closely with Department and HR teams. Lead field team meetings or tailgate talks to reinforce safety, project updates, and process improvements. Monitor and support project productivity, technician utilization, and overtime management. Assist with maintaining project and department profitability targets through scheduling, quality, and cost control. Help track prevailing wage compliance, WIP status, and project documentation accuracy in collaboration with project managers. Enforce AET's health and safety practices on all job sites; conduct spot checks and incident follow-ups as needed. Uphold QA/QC standards through review of field practices, calibrations, and proper documentation. Promote a positive team culture rooted in safety, respect, professionalism, and accountability. Supervisory Responsibility Direct Supervision of assigned field technicians or engineering staff. Required Qualifications and Education Requirements High School Diploma or equivalent required. Minimum 3 years of hands-on experience in construction materials testing or related engineering services. 0-2 years of direct supervisory experience required. Valid driver's license and acceptable driving record. Preferred Skills Associate or bachelor's degree in Civil Engineering, Construction Management, or Geology preferred. Field certifications such as ACI Field Testing Grade I, MnDOT Bituminous/Grading & Base, NICET, or equivalent. Strong working knowledge of field standards and test methods (ASTM, AASHTO, MnDOT). Experience using project tracking systems such as QEST or Microsoft Dynamics. Excellent communication and team leadership skills, with the ability to train and motivate technicians. Proven ability to manage shifting priorities in a high-volume, fast-paced field environment. Work Environment This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position will occasionally be required to operate in a field environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Third Party Disclosure Notice to Third Party Agencies: AET does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by AET's Chief People Officer (CPO), AET reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies. PI81481f7512fb-4173
John Paul Mitchell Systems
Los Angeles, California
Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684
08/07/2026
Full time
Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684
Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684
08/07/2026
Full time
Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684
John Paul Mitchell Systems
Santa Monica, California
Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684
08/07/2026
Full time
Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Specialist provides front-line technical support across JPMS corporate offices, remote and hybrid users, and the Santa Clarita distribution center. The role supports Windows and macOS computers, mobile devices, Microsoft 365, conference-room technology, executive users, warehouse devices, and common office and operational peripherals. The IT Support Specialist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. This position requires regular hands-on work, travel between supported locations, and the ability to independently install, relocate, and support technology equipment. IT Support Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position requires independent work, sharing information and assisting others with various projects. This role will work onsite at both our Santa Monica and Santa Clarita locations. What You will Do: Provide Tier 1/Tier 2 support for all IT tickets submitted, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Provide professional, high-touch technical support to executives, department leaders, and other users requiring time-sensitive assistance Set up, test, and troubleshoot conference-room A/V (displays, cameras, microphones, and conferencing devices) and support both Microsoft Teams and Zoom meetings Support Windows and macOS computers, mobile devices, MDM enrollment, and remote/hybrid users Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Complete employee onboarding and offboarding tasks accurately and within established timelines, including account, license, device, application, and access changes Support endpoint management, patching, encryption, EDR, and device-compliance tooling Maintain accurate asset inventory from receiving and deployment through recovery, warranty/RMA, secure wiping, and disposal; maintain site spares and loaner equipment Coordinate warranty repairs, vendor visits, replacement equipment, and local IT inventory Provide scheduled and as-needed IT support at the Santa Clarita distribution center for warehouse users, shipping and packing workstations, Zebra handheld devices, thermal-label printers, time clocks, and other operational technology Troubleshoot basic warehouse RF/Wi-Fi, device-connectivity, printing, and peripheral issues, escalating infrastructure or business-application problems as appropriate Support and troubleshoot desk phones and the VoIP phone system Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Assist with office moves, workstation installations, cabling, event technology, and deployment of new office equipment Run approved diagnostic or remediation scripts, including basic PowerShell, where documented Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records Support and enforce IT policies; periodically train end-users on hardware and software Travel between Santa Monica, Santa Clarita, and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), macOS, Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPNs, and basic network troubleshooting Fundamental understanding of virtualization and cloud computing Advanced printer / peripheral device troubleshooting Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and travel requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 4+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Mosyle, Intune, or comparable RMM/MDM/EDR tools Apple device management experience (Apple Business Manager / Mosyle) Experience supporting warehouse or distribution-center technology (Zebra devices, thermal-label printers) Education: Bachelor's degree in related field or technical trade school certification highly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Transport, install, and relocate technology equipment between work areas and provide hands-on support in both corporate office and Santa Clarita distribution-center environments Travel between Santa Monica, Santa Clarita, and other designated JPMS locations as scheduled Competitive Compensation: The expected base hourly range for this position is $40.87 to $45.67. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Salary Description $ 40.87 - $ 45.67 Compensation details: 40.87-45.67 Hourly Wage PI3d08daa19c7a-7684
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
08/06/2026
Full time
AI Platform Engineer AI Platform Engineering Full-Time Hybrid Onsite (3 days/week) The Opportunity MassMutual's AI Platform Engineering team is looking for a curious, motivated AI Platform Engineer to launch their engineering career on a high-performing team. This is an entry-level role built for recent graduates and early-career engineers. You will learn directly from experienced platform engineers, contribute to real initiatives from your first weeks, and steadily build the skills to help design, deploy, and operate the systems that power AI across the enterprise. We care less about everything you already know and more about how quickly you learn, how you approach problems, and how much you care about doing good engineering work. The Team This is a unique opportunity to join the team that builds and operates the AI platform powering MassMutual's AI initiatives. The team works at the intersection of cloud infrastructure, AI/ML systems, and developer experience-delivering the foundational capabilities that shape how the entire organization builds and deploys AI. We partner closely with AI engineering, product, and cloud engineering teams across the enterprise, and we invest in growth through a culture of peer learning, candid feedback, mentorship, and shared technical standards. It is a team where early-career engineers are set up to succeed: hard problems are made tractable through clear documentation, thoughtful onboarding, and engineers who genuinely enjoy teaching. The Impact Contribute to platform components-cloud infrastructure, AI serving layers, and developer tooling-under the guidance of senior engineers, growing your understanding of how the pieces fit together. Support the design and implementation of platform features such as the LLM gateway, model serving infrastructure, and integration patterns-writing code, tests, and documentation with regular feedback from your team. Learn the team's engineering standards by participating in design reviews and code reviews, and by pairing with more experienced engineers on real problems. Take ownership of well-scoped tasks within larger initiatives, delivering them to production with support and steadily taking on more scope over time. Help keep the platform healthy by learning reliability practices-monitoring, alerting, SLOs, and incident reviews-and pitching in on operational work. Build familiarity with governance and compliance concepts such as access management, audit logging, and AI usage policies, and why they matter to enterprise customers. Communicate clearly and ask good questions-sharing what you learn, flagging blockers early, and collaborating with teammates and partner teams. Invest in your own growth through mentorship, pairing, and continuous learning, with the goal of ramping toward greater technical independence. The Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field Foundational understanding of cloud computing and exposure to at least one major cloud provider (AWS, GCP, or Azure) through coursework, labs, or projects as shown by coursework or certification. 2+ years experience in programming proficiency in at least one language such as Python, Go, Java, or a comparable language (this could include coursework, internship experience, bootcamp, etc). The Ideal Qualifications Professional experience preferred: Internships, co-ops, apprenticeships, academic projects, and substantial personal projects all count. Basic familiarity with version control (Git) and a willingness to learn CI/CD, containers (Docker/Kubernetes), and infrastructure-as-code. Curiosity about AI/ML systems and an interest in how models are deployed and served in production. Strong written and verbal communication and a genuine eagerness to learn from feedback. Hands-on exposure to Kubernetes, Docker, or Terraform through coursework, certifications, hackathons, or personal projects. Relevant entry-level certifications are a plus but not required-for example AWS Certified Cloud Practitioner, AWS Solutions Architect - Associate, or CKAD. Any hands-on experience with AI/ML frameworks or LLM APIs, even at a hobby or class-project level. A public portfolio or open-source contributions (e.g., GitHub) that show initiative and a habit of building. Experience collaborating on a team project such as a capstone, hackathon, or group assignment. Comfort with ambiguity and enthusiasm for learning quickly in a fast-moving space. What to Expect as Part of MassMutual and the Team Structured onboarding and a dedicated mentor to support your ramp-up and early growth Regular meetings with the AI Platform Engineering team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms A company with a strong and stable ethical business, industry-leading pay and benefits, where your ethics and integrity will be valued MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
The City of Lake Worth Beach invites qualified individuals to apply for the position of O perational Technology (OT) Network Engineer. The Full Time, Non-Bargaining, Exempt position with a salary rate of $67,275 - $90,563. Working at the Utilities Building located at 1900 2nd Avenue North, Lake Worth, FL 33461. The U.S. Department of Energy's Grid Deployment Office has selected the City of Lake Worth Beach for investment via the Grid Resilience and Innovation Partnerships (GRIP) program to enhance grid flexibility, install more than 60 reclosers and other sectionalizing devices to autonomously rebalance the electrical system, integrate battery energy storage (BES) for community solar, new fiber optics connections, install advanced metering infrastructure (AMI), and deploy a meter data management (MDM) system. Positions covered under this GRIP Grant will expire / terminate in accordance with the grant's timeline: this position will expire on the same date that the grant expires. The regular work schedule for these positions is Monday through Friday. All positions are in-person and / or on-site. All candidates must be United States citizens. JOB SUMMARY: Reporting to the GRIP Grant Project Administration Manager, the Operational Technology (OT) Network Engineer is a highly skilled technical position that is responsible for network operations including to administer, maintain and improve all critical infrastructure industrial control systems supporting the City's electric utility. This position involves the installation, configuration and compliance of SCADA, Human Machine Interface, network switches, routers, firewalls, virtualized servers, security and applications. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is illustrative only and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform related work as required. The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position. The position involves managing and maintaining operational technologies including SCADA systems, VMware, Windows server, switches, routers, firewalls, and wireless radio systems. Document existing architectures, and update documentation as the modifications are made. Manage backups, replication and a disaster recovery plan. Implementing and maintaining best practices including compliance with government regulations. Must work collaboratively with other members of the City of Lake Worth Beach staff, technology providers and contractors.Ability to work independently and as part of a team depending on the assignment or situation.Strong analytical and critical thinking, with the ability to identify opportunities that can improve efficiency.A clear understanding of client/server technology and network architecture.Good communication skills, including writing, speaking and active listening.Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.Take a leadership role with the data networks. Planning, installing, and maintaining physical and logical network and network infrastructure devices such as routers, switches, backup systems, security appliances, network security, server hardware, server operating systems, networked applications, and physical connectivity.Manage and maintains network operations and associated equipment; remote access systems, cabling, VPN clients, Windows-based operating systems, and other networked and/or stand-alone applications. Perform advanced server operations on Windows server platforms.Responsible for backup, restore, and data/server replication and patching.Keep current on updates and informs management and department members as changes may affect data and voice network operations. SUPERVISION: This role has no supervisory responsibilities. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Must have been employed in the Network Engineer field for the past one to two years performing the duties outlined in this job description.Valid Florida driver's license, with vehicle available to get to other City locations. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of Microsoft Server products.Knowledge of networking, routing, and switching protocols and proper network design infrastructure.Excellent working knowledge Windows network environments, including but not limited to: Windows Server OS and applications, Anti-Virus programs, TCP/IP connectivity, Internet, and MS Office Suite.Skill in the installation, repair, and maintenance of information technology systems.Skill in planning, organization, and decision making.Able to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.Able to act independently and logically to implement policies of supervisor. Able to comprehend and make inferences from written material. Able to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting. Able to effectively manage multiple tasks at once. PHYSICAL REQUIREMENTS: Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking. SENSORY REQUIREMENTS: Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing. All full-time employees are considered critical in response to emergency situations and may be deemed essential as needed depending on the situation. Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment. Certain positions may be required to attain additional ICS training as needed. The job description does not constitute an employment agreement between the City of Lake Worth Beach and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The City of Lake Worth Beach is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Applicants for positions with the City of Lake Worth Beach should know and be aware of the following: Applicants for employment who become candidates for available employment positions should note employment is contingent upon satisfactory completion of all reference checks and pre-employment physical satisfaction. Upon request, information on the nature and scope of an inquiry will be provided under FS 119. Furthermore, some of the job classifications within the City of Lake Worth Beach workforce are covered by Collective Bargaining Agreements with a union. Consistent with Chapter 447 of the Florida Statutes, a bargaining unit employee has the right to join or not join the union. However, the Union is not obligated to represent a non-member. Compensation details: 3 Yearly Salary PI46fe3a35d3fd-4160
08/05/2026
Full time
The City of Lake Worth Beach invites qualified individuals to apply for the position of O perational Technology (OT) Network Engineer. The Full Time, Non-Bargaining, Exempt position with a salary rate of $67,275 - $90,563. Working at the Utilities Building located at 1900 2nd Avenue North, Lake Worth, FL 33461. The U.S. Department of Energy's Grid Deployment Office has selected the City of Lake Worth Beach for investment via the Grid Resilience and Innovation Partnerships (GRIP) program to enhance grid flexibility, install more than 60 reclosers and other sectionalizing devices to autonomously rebalance the electrical system, integrate battery energy storage (BES) for community solar, new fiber optics connections, install advanced metering infrastructure (AMI), and deploy a meter data management (MDM) system. Positions covered under this GRIP Grant will expire / terminate in accordance with the grant's timeline: this position will expire on the same date that the grant expires. The regular work schedule for these positions is Monday through Friday. All positions are in-person and / or on-site. All candidates must be United States citizens. JOB SUMMARY: Reporting to the GRIP Grant Project Administration Manager, the Operational Technology (OT) Network Engineer is a highly skilled technical position that is responsible for network operations including to administer, maintain and improve all critical infrastructure industrial control systems supporting the City's electric utility. This position involves the installation, configuration and compliance of SCADA, Human Machine Interface, network switches, routers, firewalls, virtualized servers, security and applications. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is illustrative only and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform related work as required. The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position. The position involves managing and maintaining operational technologies including SCADA systems, VMware, Windows server, switches, routers, firewalls, and wireless radio systems. Document existing architectures, and update documentation as the modifications are made. Manage backups, replication and a disaster recovery plan. Implementing and maintaining best practices including compliance with government regulations. Must work collaboratively with other members of the City of Lake Worth Beach staff, technology providers and contractors.Ability to work independently and as part of a team depending on the assignment or situation.Strong analytical and critical thinking, with the ability to identify opportunities that can improve efficiency.A clear understanding of client/server technology and network architecture.Good communication skills, including writing, speaking and active listening.Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.Take a leadership role with the data networks. Planning, installing, and maintaining physical and logical network and network infrastructure devices such as routers, switches, backup systems, security appliances, network security, server hardware, server operating systems, networked applications, and physical connectivity.Manage and maintains network operations and associated equipment; remote access systems, cabling, VPN clients, Windows-based operating systems, and other networked and/or stand-alone applications. Perform advanced server operations on Windows server platforms.Responsible for backup, restore, and data/server replication and patching.Keep current on updates and informs management and department members as changes may affect data and voice network operations. SUPERVISION: This role has no supervisory responsibilities. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Must have been employed in the Network Engineer field for the past one to two years performing the duties outlined in this job description.Valid Florida driver's license, with vehicle available to get to other City locations. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of Microsoft Server products.Knowledge of networking, routing, and switching protocols and proper network design infrastructure.Excellent working knowledge Windows network environments, including but not limited to: Windows Server OS and applications, Anti-Virus programs, TCP/IP connectivity, Internet, and MS Office Suite.Skill in the installation, repair, and maintenance of information technology systems.Skill in planning, organization, and decision making.Able to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.Able to act independently and logically to implement policies of supervisor. Able to comprehend and make inferences from written material. Able to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting. Able to effectively manage multiple tasks at once. PHYSICAL REQUIREMENTS: Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking. SENSORY REQUIREMENTS: Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally and in writing. All full-time employees are considered critical in response to emergency situations and may be deemed essential as needed depending on the situation. Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment. Certain positions may be required to attain additional ICS training as needed. The job description does not constitute an employment agreement between the City of Lake Worth Beach and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The City of Lake Worth Beach is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Applicants for positions with the City of Lake Worth Beach should know and be aware of the following: Applicants for employment who become candidates for available employment positions should note employment is contingent upon satisfactory completion of all reference checks and pre-employment physical satisfaction. Upon request, information on the nature and scope of an inquiry will be provided under FS 119. Furthermore, some of the job classifications within the City of Lake Worth Beach workforce are covered by Collective Bargaining Agreements with a union. Consistent with Chapter 447 of the Florida Statutes, a bargaining unit employee has the right to join or not join the union. However, the Union is not obligated to represent a non-member. Compensation details: 3 Yearly Salary PI46fe3a35d3fd-4160
