12 jobs found

Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Manager, Workforce Management & Data Analytics is responsible for developing the strategy for workforce planning, healthcare technology, and performance analytics across both internal teams and vendor partners. Owns the reporting and analytics process, from ensuring data accuracy to creating executive-level dashboards and translating data into clear insights that guide business strategy to improve the patient experience. Uses advanced analytics, workforce management tools, and current industry best practices to ensure effective staff planning to deliver a high-quality, efficient service experience to patients within the PAC environment for the Hackensack Meridian Health (HMH) network. Balances daily operational leadership which includes taking decisive action based on a deep understanding of how staffing and scheduling impact service levels and ensuring all service level agreements (SLAs) are met with providing strategic, data-driven recommendations to senior leaders to inform long-term business decisions. Leads a team of analysts, oversees all data and reporting systems, and fosters a culture of data-driven improvement. Responsibilties: A day in the life of a Manager, Workforce Management & Data Analytics at Hackensack Meridian Health includes: Lead the overall strategy for workforce planning and analytics, designing call flows, managing Interactive Voice Response (IVR)/Intelligent Virtual Assistant/Agent (IVA) tools, and advising senior leadership on long-term capacity planning while overseeing vendor performance. Manage the complete data analytics function by setting data governance standards and overseeing all reporting, while using advanced analytics and Artificial Intelligence (AI) to analyze data from key systems including WFM software, EMRs (i.e., EPIC), and Knowledge Management as well as patient surveys to drive performance improvements. Monitor and react to SLAs by managing and performing recovery actions to ensure a high level of service. Continuously review existing processes and research new ones for possible automation improvements/enhancements. Provide real-time escalation, recovery, and restore capabilities for any failure of service. Provide key performance indicator (KPI) reporting compared to goals. Manage business activities such as root cause analysis, staff skills, and profile management. Forecast call volumes with a high degree of accuracy: interval, daily/monthly call volumes, handle times, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM, Verint, Genesys) to determine staff requirements. Create, modify, and maintain forecast models that accurately predict events given changes in operating assumptions. Perform various ad hoc analyses, formulate conclusions, and present to management. Maintain correct schedule information, such as Family and Medical Leave Act (FMLA), days off/vacations, team meetings, etc. Ensure schedule integrity by maintaining accurate agent information, including but not limited to multiple status levels such as hours available to work. Provide feedback to the management team regarding agent scheduling concerns. Manage and oversee team performance through performance planning, coaching, and performance appraisals. Hold direct reports accountable for managing and developing their assignments to ensure goals are achieved. Mentor and develop a high-performing team of analysts with technical skills in data analysis, statistical modeling, and WFM principles. Maintain a working knowledge of applicable Federal, State, and local laws and regulations, HMH Compliance Program, Standards of Conduct, as well as other policies to ensure adherence. Understand and adhere to confidentiality requirements in relation to team member information. Support and participate in a collaborative team-oriented environment. Provide regular coaching and feedback to direct reports to help grow functional skills and leadership capabilities. Demonstrated understanding of performance and leadership bar and effectively apply to hiring decisions. Understand and communicate the department's vision to team members. Set clear expectations and build robust onboarding plans for new team members. Understand team member engagement and motivation, working to retain team members. Set objectives with team members that enable the achievement of department and functional goals. Identify and actively drive team changes and staffing and training needed to support capacity needs. Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior. Qualifications: Education, Knowledge, Skills and Abilities Required : Bachelor's degree in Business Analytics, Data Science, statistics, applied mathematics, computer science, Healthcare Administration, or a closely related field. Minimum of 5 years of experience in a role combining Workforce Management and Data Analytics within a high-volume contact center. Minimum of 3 years of experience in people management, preferably leading a team of analysts. Demonstrated expertise in data visualization tools (i.e., Google Looker, Tableau, Power BI) to create insightful dashboards and reports for executive audiences. Experience with extensive call center telephony systems, including but not limited to Interactive Voice Response (IVR), Customer Relationship Management (CRM), Workforce Management (WFM), speech analytics, call recording, etc. Excellent verbal and written communication skills, with the ability to present complex data and strategic recommendations clearly to senior leadership. Problem-solving skills, including but not limited to the ability to approach problems logically and troubleshoot. Time management skills, including but not limited to the ability to manage and prioritize multiple priorities in a dynamic, fast-paced environment. Experience managing personnel directly and/or indirectly. A manner that reflects honest, ethical, and professional behavior. Operations management skills that include a proven ability to identify, collect, and analyze operations performance data and other related data to improve performance. Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms. Advanced proficiency in SQL for data extraction, manipulation, and analysis. Education, Knowledge, Skills and Abilities Preferred : Proven expertise and knowledge with Cisco. Proficient in Google and/or Microsoft Advanced Sheets/Excel, Access, and/or SQL. Experience in a healthcare Patient Access Center or a similar healthcare environment. Direct experience managing or reporting on Knowledge Management, Intelligent Virtual Assistant/Agent (IVA), and Electronic Medical Record (EMR) systems (i.e., EPIC). Experience managing vendor relationships and performance. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Hackensack Meridian Health Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Principal IS Business Analyst Clinical Study Design and Analysis What You Will Do We're seeking a Principal IS Business Analyst to join the Clinical Study Design and Analysis (CSDA) product team. You will be responsible for Run and Build project portfolio execution, collaborate with business partners and other IS service leads to deliver IS capability and roadmap in support of business strategy and goals. The role leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with developers and business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team. Roles & Responsibilities Collaborates with System Architects and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goals. Captures the voice of the customer to define business processes and product needs. Works with Product Managers and customers to define scope and value for new developments. Collaborates with Engineering and Product Management to prioritize release scopes and refine the product backlog. Ensures non functional requirements are included and prioritized in the product and release backlogs. Facilitates the breakdown of epics into features and sprint sized user stories and participates in backlog reviews with the development team. Clearly expresses features in user stories and requirements so all team members and stakeholders understand how they fit into the product backlog. Translates complex business and technological needs into clear, actionable requirements for development teams. Ensures acceptance criteria and definition of done are well defined. Works closely with UX to align technical requirements, scenarios, and business process maps with user experience designs. Stays focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders. Develops and executes effective product demonstrations for internal and external stakeholders. Maintains accurate documentation of configurations, processes, and changes. Serves as a liaison between global DTI functional areas and global development scientists, prioritizing their needs and expectations. Manages a suite of custom internal platforms, commercial off the shelf (COTS) software, and systems integrations. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications. Basic Qualifications Doctorate degree and 2 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Masters degree and 4 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Bachelors degree and 6 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Associates degree and 10 years of Life Science/Biotechnology/Pharmacology/Information Systems experience High school diploma / GED and 12 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Preferred Qualifications Must Have Skills Excellent problem solving skills and a passion for tackling complex challenges in drug discovery through technology. Experience with Agile software development methodologies (Scrum). Excellent communication skills and the ability to interface with senior leadership with confidence and clarity. Experience in writing requirements for the development of modern web applications. Experience in writing user requirements and acceptance criteria in Agile project management systems such as JIRA. Good to Have Skills Demonstrated expertise in a clinical development domain and related technology needs. Experience in managing product features for PI planning and developing product roadmaps and user journeys. Familiarity with low code and no code test automation software. Technical thought leadership. Ability to communicate technical or complex subject matters in business terms. Experience with Jira Align. Knowledge of cloud platforms (AWS, Azure/Databricks, GCP) and enterprise infrastructure technologies. Experience with DevOps, continuous integration, and continuous delivery methodologies. Professional Certifications SAFe for Teams certification (preferred). Soft Skills Able to work under minimal supervision. Skilled in providing oversight and mentoring team members, with a demonstrated ability to delegate work effectively. Excellent analytical and gap/fit assessment skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self motivation. Ability to manage multiple priorities successfully. Team oriented with a focus on achieving team goals. Strong presentation and public speaking skills. What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well being. From our competitive benefits to our collaborative culture, we support your journey every step of the way. A comprehensive employee benefits package, including a retirement and savings plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales based incentive plan Stock based long term incentives Award winning time off plans Flexible work models, including remote and hybrid work arrangements, where possible Apply now and make a lasting impact with the Amgen team. In any materials you submit, you may redact or remove age identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Type: Full Time

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence . Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.About Stout's Forensics and Compliance GroupStout's Forensics and Compliance group supports organizations in addressing complex compliance, investigative, and regulatory challenges. Our professionals bring strong technical capabilities and healthcare industry experience to identify fraud, waste, abuse, and operational inefficiencies, while promoting a culture of integrity and accountability. We work closely with clients, legal counsel, and internal stakeholders to support investigations, regulatory inquiries, litigation, and the implementation of sustainable compliance and revenue cycle improvements.What You'll DoAs an Analyst, you will play a hands-on role in client engagements, contributing independently while collaborating closely with senior team members. Responsibilities include: Support and execute client engagements related to healthcare billing, coding, reimbursement, and revenue cycle operations. Perform detailed forensic analyses and compliance reviews to identify potential fraud, waste, abuse, and process inefficiencies. Analyze and document EMR/EHR hospital billing workflows (e.g., Epic Resolute), including charge capture, claims processing, and reimbursement logic. Assist in audits, investigations, and litigation support engagements, including evidence gathering, issue identification, and corrective action planning. Collaborate with Stout engagement teams, client compliance functions, legal counsel, and leadership to support project objectives. Support EMR/EHR implementations and optimization initiatives, including system testing, data validation, workflow review, and post-go-live support. Prepare clear, well-structured analyses, reports, and client-ready presentations summarizing findings, risks, and recommendations. Communicate proactively with managers and project teams to ensure alignment, quality, and timely delivery. Continue developing technical, analytical, and consulting skills while building credibility with clients. Stay current on healthcare regulations, payer rules, EMR/EHR enhancements, and industry trends impacting compliance and reimbursement. Contribute to internal knowledge sharing, thought leadership, and practice development initiatives within Stout's Healthcare Consulting team.What You Bring Bachelor's degree in Healthcare Administration, Information Technology, Computer Science, Accounting, or a related field required; Master's degree preferred. Two (2)+ years of experience in healthcare revenue cycle operations, EMR/EHR implementations, compliance, or related healthcare consulting roles. Experience supporting consulting engagements, audits, or investigations related to billing, coding, reimbursement, or compliance. Epic Resolute or other hospital billing system experience preferred; Epic certification a plus. Nationally recognized coding credential (e.g., CCS, CPC, RHIA, RHIT) required. Additional certifications such as CHC, CFE, or AHFI preferred. Working knowledge of EMR/EHR system configuration, workflows, issue resolution, and optimization. Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with Visio, SharePoint, Tableau, or Power BI preferred. Understanding of key healthcare regulatory and compliance frameworks, including CMS regulations, HIPAA, and the False Claims Act. Willingness to travel up to 25%, based on client and project needs.How You'll Thrive Analytical and Detail-Oriented: You are comfortable working with complex data and systems, identifying risks, and drawing well-supported conclusions. Collaborative and Client-Focused: You communicate clearly, work well in team-based environments, and contribute to positive client relationships. Accountable and Proactive: You take ownership of your work, manage priorities effectively, and deliver high-quality results on time. Adaptable and Curious: You are eager to learn new systems, regulations, and methodologies in a fast-paced consulting environment. Growth-Oriented: You seek feedback, develop your technical and professional skills, and build toward increased responsibility. Aligned with Stout Values: You demonstrate integrity, professionalism, and a commitment to excellence in all client and team interactions.Why Stout?At Stout, we offer a comprehensive Total Rewards program with competitive compensation, benefits, and wellness options tailored to support employees at every stage of life.We foster a culture of inclusion and respect, embracing diverse perspectives and experiences to drive innovation and success. Our leadership is committed to inclusion and belonging across the organization and in the communities we serve.We invest in professional growth through ongoing training, mentorship, employee resource groups, and clear performance feedback, ensuring our employees are supported in achieving their career goals.Stout provides flexible work schedules and a discretionary time off policy to promote work-life balance and help employees lead fulfilling lives.Learn more about our benefits and commitment to your success.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.Stout is an Equal Employment Opportunity.All qualified applicants will receive consideration for employment on the basis of valid job requirements, qualifications and merit without regard to race, color, religion, sex, national origin, disability, age, protected veteran status or any other characteristic protected by applicable local, state or federal law.Stout is required by applicable state and local laws to include a reasonable estimate of the compensation range for this role. The range for this role considers several factors including but not limited to prior work and industry experience, education level, and unique skills. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.A reasonable estimate of the current range is $60,000.00 - $130,000.00 Annual. This role is also anticipated to be eligible to participate in an annual bonus plan. Information about benefits can be found here -

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. HOURS: Mon-Fri, 8- 4, with flexibility. Workday and Epic Revenue Reconciliation experience, both in HB & PB preferred. Workday Finance experience preferred. Remote or Hybrid Remote is available, after training, at the manager's discretion, for local (NJ, PA based) candidates. The Senior Financial Systems Analyst position is responsible for assisting in developing, maintaining and reconciling (dollars and statistics) the Network's general ledger and report writer. JOB DUTIES AND RESPONSIBILITIES: Assist in maintaining the Network general ledger and Report Writer for structure and consistency. Assist in the general ledger system upgrade implementation. Provide training to users regarding system upgrades. EPIC to Accounting Center to Workday Testing Maintenance/New Entity Testing of Interface from EPIC to Workday. EPIC System to Workday Revenue Reconciliation (Daily/Monthly). Coordinate and post to the General Ledger the monthly statistics received from the EPIC Team and Analysts/Hospital personnel. Reconcile Workday HCM payroll hours posted to Workday general ledger on a pay period basis, working with Payroll to clear defaults Prepare/Load Statistical information for Budget/Financial Forecasting. Utilizes various information systems to develop and analyze financial reports. Assists in development of accounting policies and procedures. PHYSICAL AND SENSORY REQUIREMENTS: Sitting up to 7 hours per day, 3 hours at a time. Continuously uses fingers and hands for typing, data entry, etc. Uses upper extremities to lift up to 30 pounds. Frequently stoops, bends, and reaches above shoulder level. Hearing as it relates to normal conversation and telephone. Seeing as it relates to general vision, near vision and peripheral vision. Visual monotony when reading reports and reviewing computer screen. EDUCATION: Bachelors degree required. TRAINING AND EXPERIENCE: Minimum 5 years of experience in working with integrated financial accounting systems and financial statement preparation required. Experience in accounting in a multi-entity organization environment. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's St. Luke's University Health Network is an Equal Opportunity Employer.

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence . Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.About Stout's Forensics and Compliance GroupStout's Forensics and Compliance group supports organizations in addressing complex compliance, investigative, and regulatory challenges. Our professionals bring strong technical capabilities and healthcare industry experience to identify fraud, waste, abuse, and operational inefficiencies, while promoting a culture of integrity and accountability. We work closely with clients, legal counsel, and internal stakeholders to support investigations, regulatory inquiries, litigation, and the implementation of sustainable compliance and revenue cycle improvements.What You'll DoAs an Analyst, you will play a hands-on role in client engagements, contributing independently while collaborating closely with senior team members. Responsibilities include: Support and execute client engagements related to healthcare billing, coding, reimbursement, and revenue cycle operations. Perform detailed forensic analyses and compliance reviews to identify potential fraud, waste, abuse, and process inefficiencies. Analyze and document EMR/EHR hospital billing workflows (e.g., Epic Resolute), including charge capture, claims processing, and reimbursement logic. Assist in audits, investigations, and litigation support engagements, including evidence gathering, issue identification, and corrective action planning. Collaborate with Stout engagement teams, client compliance functions, legal counsel, and leadership to support project objectives. Support EMR/EHR implementations and optimization initiatives, including system testing, data validation, workflow review, and post-go-live support. Prepare clear, well-structured analyses, reports, and client-ready presentations summarizing findings, risks, and recommendations. Communicate proactively with managers and project teams to ensure alignment, quality, and timely delivery. Continue developing technical, analytical, and consulting skills while building credibility with clients. Stay current on healthcare regulations, payer rules, EMR/EHR enhancements, and industry trends impacting compliance and reimbursement. Contribute to internal knowledge sharing, thought leadership, and practice development initiatives within Stout's Healthcare Consulting team.What You Bring Bachelor's degree in Healthcare Administration, Information Technology, Computer Science, Accounting, or a related field required; Master's degree preferred. Two (2)+ years of experience in healthcare revenue cycle operations, EMR/EHR implementations, compliance, or related healthcare consulting roles. Experience supporting consulting engagements, audits, or investigations related to billing, coding, reimbursement, or compliance. Epic Resolute or other hospital billing system experience preferred; Epic certification a plus. Nationally recognized coding credential (e.g., CCS, CPC, RHIA, RHIT) required. Additional certifications such as CHC, CFE, or AHFI preferred. Working knowledge of EMR/EHR system configuration, workflows, issue resolution, and optimization. Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with Visio, SharePoint, Tableau, or Power BI preferred. Understanding of key healthcare regulatory and compliance frameworks, including CMS regulations, HIPAA, and the False Claims Act. Willingness to travel up to 25%, based on client and project needs.How You'll Thrive Analytical and Detail-Oriented: You are comfortable working with complex data and systems, identifying risks, and drawing well-supported conclusions. Collaborative and Client-Focused: You communicate clearly, work well in team-based environments, and contribute to positive client relationships. Accountable and Proactive: You take ownership of your work, manage priorities effectively, and deliver high-quality results on time. Adaptable and Curious: You are eager to learn new systems, regulations, and methodologies in a fast-paced consulting environment. Growth-Oriented: You seek feedback, develop your technical and professional skills, and build toward increased responsibility. Aligned with Stout Values: You demonstrate integrity, professionalism, and a commitment to excellence in all client and team interactions.Why Stout?At Stout, we offer a comprehensive Total Rewards program with competitive compensation, benefits, and wellness options tailored to support employees at every stage of life.We foster a culture of inclusion and respect, embracing diverse perspectives and experiences to drive innovation and success. Our leadership is committed to inclusion and belonging across the organization and in the communities we serve.We invest in professional growth through ongoing training, mentorship, employee resource groups, and clear performance feedback, ensuring our employees are supported in achieving their career goals.Stout provides flexible work schedules and a discretionary time off policy to promote work-life balance and help employees lead fulfilling lives.Learn more about our benefits and commitment to your success.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.Stout is an Equal Employment Opportunity.All qualified applicants will receive consideration for employment on the basis of valid job requirements, qualifications and merit without regard to race, color, religion, sex, national origin, disability, age, protected veteran status or any other characteristic protected by applicable local, state or federal law.Stout is required by applicable state and local laws to include a reasonable estimate of the compensation range for this role. The range for this role considers several factors including but not limited to prior work and industry experience, education level, and unique skills. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.A reasonable estimate of the current range is $60,000.00 - $130,000.00 Annual. This role is also anticipated to be eligible to participate in an annual bonus plan. Information about benefits can be found here -

TS/SCI Clearance required The Senior All-Source Analyst will serve as a subject matter expert supporting global health infrastructure discovery, analysis, and reporting. Responsibilities include identifying no-strike health infrastructure, producing finished intelligence products, and creating or updating facility records within the Modernized Integrated Database (MIDB). Products may be published across multiple classified and unclassified platforms. The ideal candidate has extensive experience working with DIA tradecraft standards, MIDB tools, geospatial applications, and all-source methodologies to evaluate health facilities, operational status, and related intelligence of value. Responsibilities Essential Duties Prepare comprehensive all-source intelligence assessments and finished intelligence products that meet or exceed DIA/NCMI analytic and tradecraft standards. Communicate complex analytic findings clearly, both verbally and in written form, to senior leaders and mission stakeholders. Conduct open-source and classified research to identify military and civilian health systems, public health facilities, and medical infrastructure across priority countries. Collect and evaluate information from diverse sources such as academic research, professional journals, foreign ministries, media outlets, classified data repositories, and interagency collaboration. Create, update, populate, and maintain MIDB facility records associated with global health infrastructure. Perform both classified and unclassified research, data acquisition, quality control, and geospatial visualization supporting intelligence products and facility records. Use tools such as MIDB, NPW, RemoteView , ArcGIS, and other IC systems, as well as commercial applications including Google Earth, SketchUp, and geospatial PDF formats. Produce geospatially layered intelligence products depicting medical infrastructure within priority regions, tailored to classification levels on JWICS, SIPR, and NIPR. Conduct all-source assessments to identify no-strike health infrastructure and evaluate state or non-state actor use of medical facilities, ensuring intelligence value is accurately captured in MIDB records. Qualifications Required Skills & Knowledge Senior-level ability to analyze and integrate data from all available sources, including assessing foreign research, development, and acquisition of technologies relating to medical, biological, or human performance systems. Strong understanding of intelligence tradecraft, all-source analytic methodologies, and structured analytic techniques. Proficien

Data Analyst C/D (The Palliative and Advanced Illness Research Center) University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Data Analyst C/D (The Palliative and Advanced Illness Research Center) Job Profile Title Data Analyst C Job Description Summary The Palliative and Advanced Illness Research Center is seeking two data managers to join a team of data managers and biostatisticians supporting the Center's clinical trials, observational cohort studies, and pilot programs. The data managers will be responsible for deeply understanding PAIR's study protocols and translating that understanding into the creation of appropriately structured analytic files, queries, data collection tools, data pipelines, and external data requests with data use agreements. The data managers must demonstrate a strong knowledge of research concepts and data structures, ideally in the healthcare setting, and communicate effectively and openly with collaborators, internal and external, about technical requirements and study design considerations. These individuals will also be responsible for planning for data acquisition, preservation, and destruction; establishing data use agreements on behalf of the Center; and maintaining complete documentation. The successful candidates must have significant data programming experience in R (preferred) and/or Python, and in SQL; experience with MS Access and SAS are also beneficial. Above all, attention to detail and the ability to clearly and concisely convey nuanced technical information to different audiences (project managers, investigators, technical and non-technical external stakeholders, biostatisticians, other data managers) will be essential to this individual's success in the position. Job Description Job Responsibilities The Palliative and Advanced Illness Research Center is seeking two data managers to join a team of data managers and biostatisticians supporting the Center's clinical trials, observational cohort studies, and pilot programs. The data managers will be responsible for deeply understanding PAIR's study protocols and translating that understanding into the creation of appropriately structured analytic files, queries, data collection tools, data pipelines, and external data requests with data use agreements. The data managers must demonstrate a strong knowledge of research concepts and data structures, ideally in the healthcare setting, and communicate effectively and openly with collaborators, internal and external, about technical requirements and study design considerations. These individuals will also be responsible for planning for data acquisition, preservation, and destruction; establishing data use agreements on behalf of the Center; and maintaining complete documentation. The successful candidates must have significant data programming experience in R (preferred) and/or Python, and in SQL; experience with MS Access and SAS are also beneficial. Above all, attention to detail and the ability to clearly and concisely convey nuanced technical information to different audiences (project managers, investigators, technical and non-technical external stakeholders, biostatisticians, other data managers) will be essential to this individual's success in the position. DUTIES: Write R scripts to assess data quality, generate reports, and prepare analysis-ready datasets. Design, test, and maintain data flows and databases to support study recruitment and data collection. Create and maintain documentation for data resources created. Contribute to the development of organizational systems for programs, data files, queries, and documentation files. Review drafts and provide comments/revisions on data use agreements and develop plans to ensure their compliance. Create flowcharts, summary documents, and other presentation aids to facilitate collective understanding of data-related workflows. Provide training to research coordinators and project managers on data processes. Provide constructive input in study team meetings and PAIR Center-wide discussions. Perform other duties as assigned. Data Analyst D: Applicants with training and experience in querying electronic health record data structures, particularly Epic Clarity, will be considered for the more senior position, which will involve composing and validating complex SQL queries to retrieve health data according to real-life clinical documentation patterns. Familiarity working with data generated from a variety of clinical processes (orders, labs, flowsheet, medications, alerts, episodes, notes, admission-discharge-transfer, appointments, referrals, etc.) will be a significant factor in evaluating candidates. Contingent Upon Funding. Qualifications Required: Experience analyzing complex data. Experience programming in R or Python Experience programming in SQL (or similar from other environments, e.g. SAS PROC SQL) Excellent organizational skills and attention to detail Excellent written and oral communication skills Preferred: Experience with healthcare research and concepts Epic Clarity certifications, especially from the Clinical Data Model track Data Analyst C: Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required. Master's preferred. Data Analyst D: A bachelor's degree and 3-5 years of experience or equivalent combination of education and experience is required. Master's preferred. Experience with querying electronic health record data structures (e.g., Epic Clarity) Job Location - City, State Philadelphia, Pennsylvania Department / School Perelman School of Medicine Pay Range $61,000.00 - $100,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be. Long-Term Care Insurance: In partnership with Genworth Financial . click apply for full job details

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact . If you have questions while submitting an application, please review these frequently asked questions .Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title:Senior Data AnalystDepartment:Dentistry Information Technology The College of Dentistry (CoD) Information Systems IT department invites you to be a key part of our team as a Senior Data Analyst. In joining our team, you'll support the research, academic, and patient care missions of our college. In this role you will help maintain and innovate operations from a data analytics and data governance standpoint. This new position will have the opportunity to develop new reporting and data driven decision making as our college transitions to the Epic Electronic Health Record Application. In partnering with other college faculty and staff you will assist in extracting data, normalizing data, and helping present data to key stakeholders. Working within Epic and Tableau, your role will develop new dashboards and visualizations, create data definitions, and support a centralized data governance model. Within this role you will have access to exciting project opportunities, cross-unit collaboration, and the university's professional development resources to support your growth and success. This position reports to the Assistant Dean of Information Technology at the College of Dentistry. What You'll Do: Understand data needs to maintain existing reporting services while developing new capabilities that drive business value. Lead functional design for capturing, extracting, storing, and disseminating data across the organization. Help assess data quality and completeness. Use both qualitative and quantitative methods to assess data requests. Develop and maintain Tableau Dashboards to meet key stakeholder objectives. This could include supporting clinical operations, academic progress, or strategic projects to support the Colleges Strategic Plan. Consult with clinics, academic leaders, and research areas to analyze requests and define business requirements. Use project management fundamentals to manage timelines, objectives, scope, communication, change management, and implementation. As a data owner, work to define data values so all members of the college of dentistry, the Medical Center, and external collaborators are clear on data definitions. Support the data retention policies and lifecycle process. Support our end users through tickets, phone calls, walk-ins, user education, or through strategic projects. This position has regular weekly on-site responsibilities. Work Schedule: Monday - Friday, 7:30 am - 4:30 pm. Evenings and weekends only if needed. Flexible scheduling and some remote work days are possibly available for this position. Targeted hiring pay range is between $81,800 - $106,900 dependent on experience and education. Skills Needed: Bachelor's degree or equivalent experience, plus 4 years of experience leading projects or work in the field of data analytics is required; 4-8 years of relevant experience is preferred. Professional experience in developing data visualizations through tools such as Tableau. Professional experience with query languages such as PL/SQL, MySql, and T-SQL and databases like SQL Server, Oracle and/or MySQL are required. Familiarity with Python development. Demonstrated ability to perform quantitative and qualitative data analysis. Excellent written and verbal communication skills. Such as leading a presentation of data findings or working with key stakeholders on defining requirements. Ability to communicate complex technical information to non-technical stakeholders. Proven ability to document work in the form of SOPs, READMEs, process mapping, workflow diagrams, and code comments. Ohio State University will not sponsor applicants for work visas for this position. The final candidate must successfully complete a background check and a drug and alcohol screening. Additional Information:Location:Postle Hall (0024)Position Type:RegularScheduled Hours:40Shift:First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions . The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: UNC Health's Digital Health & Innovation team is seeking a highly skilled Senior Analyst with expertise in Epic Cheers Campaigns and/or Healthy Planet to help advance our patient engagement and marketing automation strategy. This position will focus on building and optimizing front-end campaign logic to accurately identify and target the right patient and prospective patient populations, ensuring our outreach efforts are data-driven, compliant, and aligned with organizational goals. In addition to supporting traditional patient engagement efforts, this role will collaborate closely with Marketing and Population Health teams to ingest and operationalize prospective patient data into Epic Cheers. The Senior Analyst will also design and maintain robust reporting and dashboards to measure campaign performance, ROI, and the overall value delivered to UNC Health. Responsibilities: Design, build, and maintain Epic Cheers Campaigns using complex rules and logic to identify appropriate populations for targeted outreach. Partner with Marketing and Analytics teams to integrate prospective patient data sources into Epic, enabling outreach to potential patients not yet attributed to UNC Health. Translate campaign requirements into efficient and scalable logic within Epic (using Rule Editor, Reporting Workbench, Healthy Planet registries, or Clarity/Caboodle queries). Develop and support comprehensive campaign performance dashboards, tracking metrics such as reach, engagement, conversion, and ROI. Collaborate with stakeholders to define value frameworks for campaigns (e.g., downstream appointments, care gap closure, network retention, or revenue influence). Ensure campaign data accuracy, segmentation integrity, and consistency across multiple concurrent initiatives. Establish and maintain standardized templates and governance for campaign logic, documentation, and reporting. Identify opportunities to improve efficiency, automation, and alignment between clinical, operational, and marketing outreach. Support UNC Health's strategic shift toward data-driven, omnichannel engagement, leveraging the Epic platform as the foundation for personalized outreach and patient experience improvement. The ideal candidate will have 3+ years of hands-on Epic experience, preferably with Epic Cheers Campaigns, Healthy Planet, or other population management tools. Proven ability to analyze requirements and build data logic to support targeted campaigns. Experience with Epic reporting tools (Rule Editor, Reporting Workbench, SlicerDicer, Clarity/Caboodle). Strong analytical, documentation, and organizational skills with a detail-oriented mindset. Demonstrated ability to manage multiple projects in a fast-paced environment and communicate effectively across business and technical teams. Other Information Education Requirements: Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience). Licensure/Certification Requirements: Preferred: Epic certification or "accreditation" in Cheers Campaigns and/or Healthy Planet (or similar Epic modules such as MyChart) Professional Experience Requirements: If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience. If an Associate's degree: Six (6) years of IT systems and/or related operational experience. If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience. Knowledge/Skills/and Abilities Requirements: Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: ISD Business and Revenue Cycle Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $41.45 - $59.58 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.