242 jobs found

Job DescriptionJob DescriptionProject Automation Specialist POSITION DESCRIPTION Provides local project support or other enterprise project automation technology. These technical specialists provide intermediate level of end user project support, project configuration, or special project modifications required. Provide technical configuration and office support for engineering design technology in conjunction with the office Automation Manager. Employ effective knowledge sharing behaviors in the use of Fluor's knowledge management portals and communities. Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for engineering design systems. Collaborate with a more senior Project Automation Specialist (PAS) to analyze and evaluate technology support and implementation requirements. Provide routine end user office support, project setup and configuration or special project modifications required for the automation technology utilized. Assist Information Technology (IT) in evaluating technology impact to Fluor infrastructure and systems. Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines. Plan and organize own work assignments, as well as carry out tasks from management staff. Maintain compliance with all applicable policies, procedures, and global standards. Adhere to and support Fluor's Health, Safety & Environmental and Sustainability Policies. Effectively develop and apply the Core Skills to the job. May need to travel to attend to business related matters. Meet expectations on attendance and punctuality. Other duties as assigned. EDUCATION REQUIREMENTSAccredited four (4) year degree or global equivalent in applicable field of study and seven (7) years of work-related experience or a combination of education and directly related experience equal to eleven (11) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements. MINIMUM QUALIFICATIONS Candidate must be a U.S. Citizen. Must be able to perform specializations which may include Project Data Analytics and Project Development Analyst activities. Project experience with any of the following: AutoCAD, Revit, Smart 3D, MicroStation V8 or Connect Edition. Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors. Job related technical knowledge necessary to complete the job. Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines. Ability to attend to detail and work in a time-conscious and time-effective manner. Basic Knowledge of Information Technology in: Desktop/laptop environment and general office tools. Infrastructure (Wide Area Network (WAN), Local Area Network (LAN), telecommunications, etc.). Electronic security and governance. Electronic communications. Network operations and support. Software development, implementation, and support. Knowledge of Automation technology and systems integration including overall knowledge of the tool integration capabilities and discipline integration needs. Vendor certification in Automation/Information Technology/Information Management technologies the position supports (when available). High level of aptitude in: MS Excel and Word. MicroStation V8 or Connect Edition. Programming (VBA or C# or VB.net). PowerShell and automation scripting. Windows CMD. Individual to meet the following personal qualifications: Detail-oriented. Ability to organize work and maintain a high level of productivity. Ability to work under pressure and meet project deadlines. Exceptional communication skills, both written and verbal, needed for coordination and application troubleshooting with users, vendors, contractors, work-share offices and design firms. LOCATION Position will be 100% onsite in Aiken, SC. (Local candidates or willing to relocate at the candidate's expense). PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Successful candidates will be able to perform the essential functions of the job with reasonable accommodation. This job posting reflects management's assignment of essential functions and the descriptions listed do not restrict management's right to assign or reassign duties and responsibilities to this job at any time. CONTRACT DURATIONOne (1) year with the possibility of extension/conversion.

Job DescriptionJob DescriptionDescription: Johnson Pope Bokor Ruppel & Burns, LLP is seeking an experienced full-time IT Support Specialist. We are seeking a pro-active, technology-focused, customer service-oriented professional to support our law firm. Why Join Johnson Pope? At Johnson Pope, we pride ourselves on fostering a collaborative, inclusive, and professional environment where your skills are valued, and your contributions make a difference. As one of Florida's leading regional law firms, we offer our team members the opportunity to work alongside some of the most respected attorneys in the state, in a firm that supports a strong team environment and actively builds community within the organization. Position Overview The IT Support Specialist provides day-to-day technology support to attorneys and staff, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a proactive, customer service-oriented professional who takes ownership of support requests, maintains a calm and professional approach when assisting users, and effectively manages troubleshooting and escalation when necessary. As a reliable in-office resource, the specialist helps keep the firm's technology running smoothly while supporting the daily operational needs of the legal team Requirements: Key Responsibilities: Serve as the primary point of contact for all IT support requests (in-person and remote) Own and manage Tier 1 support tickets from intake through resolution Troubleshoot and resolve a broad range of Tier 2 issues, including: o Hardware and workstation setup/support o Microsoft 365, Outlook, and Office applications o User account management and permissions o Basic network and connectivity issues Provide white-glove support to attorneys and staff in a fast-paced environment Triage and escalate more complex issues appropriately to senior IT resources Assist with onboarding/offboarding of employees, including device setup and access provisioning Maintain accurate documentation of issues, resolutions, and internal processes Identify recurring issues and recommend process or system improvements Support conference room technology and day-to-day office IT needs Essential Knowledge, Skills, and Abilities: 5+ years of hands-on IT support experience in a professional environment (law firm or similar preferred) Strong troubleshooting skills across hardware, software, and user issues Experience supporting Microsoft 365, Windows environments, and common business applications Excellent communication skills and a service-oriented mindset Ability to manage multiple priorities and respond quickly to user needs Strong organizational skills and attention to detail Proven reliability and consistency in prior roles. Educational/Job Experience Requirements: Associate's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of education and relevant work experience. Minimum of four (4) years of experience providing desktop and application support within a Microsoft Windows enterprise environment. Prior experience supporting users in a law firm or other professional services environment strongly preferred. Familiarity with legal technology, including document management systems and common legal software applications. Working knowledge of basic networking concepts and infrastructure. Experience utilizing a structured helpdesk or ticketing system to manage and track support requests. Office Location: Tampa, FL Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the Firm. Equal Opportunity Employment: Johnson Pope Bokor Ruppel & Burns, LLP is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of an applicant's or employee's race, color, religion, national origin, sex, gender identity/expression, sexual orientation, age, disability, veteran status, marital status, citizenship, ancestry, pregnancy, familial status, actual or perceived status as a victim of domestic violence, dating violence, or stalking, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws, including applicable laws in Florida. We also provide reasonable accommodations for qualified individuals with disabilities in compliance with the Americans with Disabilities Act (ADA).

Job DescriptionJob DescriptionSalary: Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionJob Description IT HELPDESK SPECIALIST The Information Technology Help Desk Specialist reports to the I.T. Manager of the IT Department in the MWG Corporate Division. The position a nonexempt, hourly role, located at within all offices of MWG. Based locally at headquarters in Ridgeland, Mississippi. GENERAL JOB DUTIES AND RESPONSIBILITIES: The IT Help Desk Specialist I provides frontline technical support and customer service to MWG employees. This role focuses on consistent execution of core IT support tasks under established procedures, with appropriate use of escalation paths. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Respond to and resolve routine help desk tickets related to desktops, laptops, printers, and approved applications Install, configure, and troubleshoot workstation hardware, peripherals, and standard software Provide remote and onsite end-user support across MWG offices using approved tools Perform printer, copier, and scanner installations and basic troubleshooting Maintain accurate documentation and ticket updates in the IT ticketing system Follow established procedures, security standards, and escalation guidelines Assist with conference room setup and basic user training as assigned Travel to local offices as needed for installations, upgrades, or troubleshooting Comply with HIPAA, PCI, and MWG policies and confidentiality requirements Perform other related duties as assigned by IT leadership EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS: Sustained successful performance as a Help Desk Specialist I or equivalent experience Demonstrated reliability, accountability, and professional maturity Stronger working knowledge of systems, applications, and tools supported by IT Experience supporting Windows 10 and higher in a business environment Familiarity with one or more of the following enterprise systems or technologies: Microsoft Exchange 2016 and higher Windows Server 2016 and higher VOIP phone systems (ShoreTel/Mitel or equivalent) MAC and other Apple products Barracuda or similar security devices Ability to present findings and recommended solutions to IT leadership and non-technical audiences Ability to work independently and manage workload effectively Experience identifying system or service issues and escalating with appropriate context Continued learning to remain effective as systems, tools, and technologies evolve Certifications encouraged but not required WORKING ENVIRONMENT: Must be able to perform in a very high paced environment and be flexible to multi-task or handle interruptions Frequent standing, moving, and lifting of equipment. Strong computer and troubleshooting skills. Able to effectively communicate technical information. Strong ability to research and troubleshoot computer hardware and software issues. Excellent problem-solving skills along with keen attention to details Ability to handle stressful situations JOB ESSENTIAL REQUIREMENTS: The following are job functions that an employee must be capable of performing with or without reasonable accommodation. Must be able to read, write, and speak English. Must be able to work as scheduled. Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met. Must be able to bend, stretch, reach, and sit or stand at a desk during 85 % of the working day. Must be able to remain stationary at workstation for extended times and/or walk throughout the area the division encompasses. Will require a significant amount of computer usage, viewing computer screens, and using computer for reporting and all major job functions. Must be able to lift, stoop, and carry equipment items and supplies weighing up to 50 pounds. Must be able to operate a motor vehicle. MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job DescriptionJob Description Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit and follow us on LinkedIn. The Role OWL Services has an immediate opening for an IT Support Specialist based out our Manchester, NH location. Responsibilities The essential functions include, but are not limited to the following: Support office/field inquiries via phone/email/in-person to resolve hardware issues. Troubleshoot problems with networks, email services, file services, print services, IP Telephony devices, and cell phones. Maintain a broad knowledge of operating systems, programming languages, and hardware. Maintain and track all hardware (printers, laptops, etc) Assist in onboarding/orientation of new employees. Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations Perform hardware and software upgrades as required. Requirements and Skills 2 years of experience with PCs, printers, laptops, and some server experience. Bachelors in Information Technology, Computer Science, Business Administration or similar field or equivalent experience Excellent communication skills both verbally and written. Experience configuring Fortinet products (firewalls, switches, access points). Advanced knowledge of Windows 10/11 Professional operating systems. Familiarity with Azure/AWS. Experience with Mobile Device Management (MDM) a plus. Advanced troubleshooting knowledge of Microsoft Office and O365. Working knowledge and troubleshooting of standard desktop applications. Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures. Knowledge of Cat 5e or higher cabling and troubleshooting. Minimum knowledge of switch/router management, with aptitude to expand knowledge. Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge. Ability to maintain confidentiality with sensitive customer and internal information. Ability and desire to learn new skills quickly. Offer ideas, suggestions, and seek processes to be the best in our industry. Compensation and Benefits 10 Paid Holidays Flexible Time Off 401(k) Company Match Health, Dental, and Vision Insurance HSA and FSA Disability & Occupational Accident Insurance Company-Paid Life Insurance Policy Employee Assistance Program (EAP) World-class paid training program for you to learn the skills for long term career success.

Job DescriptionJob Description Position Summary LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO's mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals. Specialized IT Support: Deliver support across key USPTO areas, including: Desktop Deployments, Moves, and Field Support. Warehouse Operations and Audio-Visual Support. Network Operations, Cabling, and Maintenance. Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment). Remote Site and Electronic Business Center support. Documentation: Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development. Project Coordination: Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS). Analysis (Principal/Staff levels): Provide analysis and recommendations for information technology requirements. Leadership (Principal/Staff levels): Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements Technical Support Specialist: 1-5 years of experience providing technical support for microcomputer hardware, networks, and office automation software in-person or via the telephone, as appropriate. Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk). Skill & Certification Requirements Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Personnel must possess administrative and project management skills. Microsoft Project Professional Microsoft SharePoint Staff should Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non- technical personnel. Ability to produce accurate, clear, and straightforward documentation. Skilled in Microsoft Project Professional. Skilled in Microsoft SharePoint for version control and repository management. Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner. Must be able to see things from the customer's perspective and maintain a high standard of customer service. LCI is an Equal Opportunity Employer/ Veterans/ Disabled If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at or by email at .

Job DescriptionJob Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an IT Service Desk Specialist II/ Desktop Support Technician for our client in the Energy domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately. Duration: 12+ Months Contract with possible extension Location: Orlando, FL Salary: $25.00-$28.00/Hourly Role: IT Service Desk Specialist II/ Desktop Support Technician Primary Skills: Desk Specialist, Desktop Support Technician, IT Technician Role Description: The IT Service Desk Specialist II/ Desktop Support Technician must have 2-5 years of experience. As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management. 3rd level support for networking, cloud, applications and troubleshooting other IT services, as necessary. Job Responsibilities: - Great verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization. - Accurately record, update and document requests utilizing the service desk software. - Utilize a collaborative, solutions-oriented approach, with effective communication skills and demonstrated ability to foster teamwork. - Identifying and interfacing with all key stakeholders in a professional manner. - Assists with the software and hardware asset lifecycle from acquisition to disposal. - Install and configure new or reimaged IT equipment and update/order inventory accordingly. - Assist and orient new hires with initial usage of IT systems as well as training team members on IT processes and/or end-user software. - Troubleshoot and administer laptops, desktops, applications, printers, copiers, fax machines, telephones, monitors, and other IT equipment as required. - Support project work as required by leadership, such as performing tasks, updating project schedule with status and reporting issues, etc. - Ability to create documentation such as, but not limited to: SOPs, How Tos' and Process Training, etc. - Contribute to building a positive team spirit and ONETEAM culture while embodying the Team Values daily. - Protect confidential information by not communicating, disclosing to, or using for benefit of third parties. - Available for after-hours, on-call rotation as scheduled. - Perform other related duties, as directed by IT Leadership team. Minimum Qualifications & Skills: Education Requirement: - Associates degree (AS) from two-year college or university; in a field related to technology, such as Computer Science, Management of Information Systems, Software Engineering or Cyber Security. Experience: - At least four (4) years of relevant experience, or equivalent combination of education/experience. Any Special Skills/Training/Certifications: - Novice knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio, and Project) is required. - Novice knowledge of infrastructure, networking and cloud (Azure) environments, is preferred. - Novice knowledge of Tanium, Endpoint Manager, SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project or experience with other Project Management software, is preferred. Education: Any Experience: Minimum 2-5 years of experience Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis (No C2C) Recruiter Name: Sachin Anand Recruiter Phone: Benefits: We have various coverages and additional benefits to choose from: - Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll). - Paid Leaves (Wherever applicable). - Life & Disability Coverage (Upon eligibility). - 401K Option, Education Assistance Program and more. Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job DescriptionJob DescriptionThe Center for Inherited Blood Disorders (CIBD) is a passionate non-profit organization dedicated to delivering high-quality, comprehensive, and family-centered care that significantly enhances the lives of children and adults with blood disorders. By choosing a career with us, you'll be joining a vibrant team committed to advancing public health while also investing in your personal and professional growth. Explore the opportunity to make a real difference in the community while developing your skills in a supportive, mission-driven environment. Your contributions will help shape our future and transform lives! Job Summary Under the direct supervision of the IT Mangager, the IT Support Analyst II provides first-level technical support to end users, troubleshooting hardware, software, printers, and network issues. This role requires a solid foundation of technical skills, and the capacity to resolve escalated incidents independently, while delivering excellent customer service. The ideal candidate must demonstrate proficiency in both desktop and server environments. Department: IT Schedule: M - F, 8:30 - 5:00 Location: On-site Essential Duties Incident Troubleshooting & Resolution (Desktop/Laptop): Diagnose and resolve hardware (PCs, laptops, printers, peripherals) and software issues (Windows OS, Office 365, browsers); Escalate complex issues to third-level engineers or vendor support when necessary while ensuring timely follow-up with end users; Maintain and update knowledge-base articles, run periodic reviews of ticket trends, and recommend process improvements. Equipment Management: Assist with overseeing the entire lifecycle of IT assets (Computers, printers and scanners), inventory tracking, and monitoring their daily usage and security. It also includes performing routine maintenance to extend equipment life and ensuring secure data disposal when devices are retired (Using Datto RMM). Network & Connectivity Support: Troubleshoot LAN/WAN connectivity issues, VPN access, and wireless network diagnostics; Coordinate with network engineers to implement configuration changes on switches, routers, and firewalls when required. Server and Infrastructure Support: Assist with the administration of Windows Server environments (Manage user accounts, group policies, and permissions within Active Directory); Monitor server health and performance; escalate or remediate server-related alerts in a timely manner; Assist with routine tasks such as patch management, server backups, and monitoring of Windows Server 2016/2019/2022 environments. User Support & Onboarding/Offboarding: Deploy and update desktop software for new users; Create, modify, and disable user accounts in Active Directory, O365, MailProtector, and other directory-integrated applications; Manage permissions, group membership, and security policies in accordance with company standards. Cyber Security: Manage and deploy Cybersecurity Awareness Training via the Ninjio platform, including the design and execution of monthly training campaigns and phishing simulations; monitor completion rates and analyze results to ensure 100% staff participation and a reinforced security culture across the organization. Customer Service & Documentation: Provide clear, user-friendly communication to non-technical staff; follow up to ensure issue resolution; Maintain accurate documentation of support procedures, configuration changes, and incident reports. Requirements Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience) Minimum 2 years of progressive experience in IT Support roles (ITIL principles). Minimum 2 years of experience in Networking Fundamentals (TCP/IP, DNS, DHCP, VPN) Minimum 2 years of experience with Windows desktop support (OS 10/11) Minimum 2 years of experience with Office 365 administration and support (Teams, OneDrive, Office suite, Zoom and Adobe) Minimum 2 years of experience with Windows Server administration and support () Licensure/Certification Basic Life Support (or obtain within first three months of hire). Other Required Skills and Qualities Always maintain a high degree of professionalism and superior customer service at all staff levels, especially difficult technical situations Customer-focused mindset with a proactive, solution-oriented approach Ensure a supportive environment and maintain composure during high-pressure technical outages or urgent deadlines. Preferred Certification in ITIL Foundation, CompTIA A+ Intermediate in Printer & Peripheral Troubleshooting Novice in Best Cybersecurity Practices (antivirus, MFA, secure configuration, Ninjio) Benefits 100% employer coverage of employees and 50% of dependents for medical and vision; 99% employer coverage of employees for dental Flexible Savings Account Life insurance Paid Time Off 10 observed paid holidays 403b retirement plan with 4% match About the Organization The Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD), a 501(c)3 non-profit organization, is committed to providing comprehensive care for patients and their families with rare, chronic inherited blood disorders. CIBD is a part of a nationwide network of over 140 Hemophilia Treatment Centers that use multidisciplinary teams of blood disorder specialists to provide expert comprehensive diagnosis, medical care, outreach, education, outcomes monitoring, surveillance, and prevention services to people with Hemophilia, Sickle-Cell Anemia, Thalassemia, Von Willebrand Disease, Mast Cell Activation Syndrome (MCAS) and other related benign hematology conditions. CIBD is the regional grantee for the Western States Region for Hemophilia, the Pacific Sickle Cell Regional Collaborative (PSCRC) and Networking California for Sickle Cell Care (NCSCC) providing regional leadership, fiscal and administrative oversight, grants management, capacity building, clinical education, technical assistance, evaluation, and outreach to public and private health agencies at the local, state, and federal levels. The Center for Inherited Blood Disorders is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the company's non-discrimination policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Job DescriptionJob DescriptionJob Title: Personal Computer Support Specialist Location: Pontiac, Michigan Job Type: Contract (6 Months) Experience Level: Minimum 5 Years Job Summary We are seeking an experienced Personal Computer Support Specialist to provide technical support for desktop hardware, software, and network systems. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining computer systems while ensuring seamless user experience across the organization. Key Responsibilities Install, configure, and maintain desktop and laptop hardware Set up and support peripheral devices such as monitors, printers, scanners, and keyboards Install and verify proper operation of software applications including operating systems, Microsoft Office, and other enterprise tools Perform user profile setup, data migration, and application transfers between systems Configure and troubleshoot network connectivity issues Diagnose and resolve hardware, software, and operating system problems Perform minor hardware repairs and escalate complex issues when required Provide end-user support and technical assistance in a timely manner Maintain documentation of issues, solutions, and system configurations Required Qualifications Minimum 5 years of experience in desktop support or IT support roles Strong knowledge of Microsoft Desktop Operating Systems (Windows environment) Experience with Microsoft 365 services (Outlook, Teams, OneDrive, etc.) Hands-on experience with SCCM (System Center Configuration Manager) Experience with Active Directory (user management, group policies, permissions) Familiarity with endpoint security tools such as Trellix ENS Knowledge of LPR printing and printer troubleshooting Strong problem-solving and analytical skills Excellent communication and customer service abilities Preferred Skills Experience in enterprise or government IT environments Knowledge of network fundamentals (LAN/WAN connectivity) Ability to handle multiple support requests in a fast-paced environment Experience with ticketing systems and IT service management tools For more details reach at

Job DescriptionJob Description Position Title: IT Support Specialist Location: Algoma, WI Job Type: Contract to Hire Pay Rate: $30.00 - $34.00 Hour / Range Based on Experience Benefits: This position may be eligible for medical, dental, vision, and 401(k). Position OverviewIT Support Specialist We are seeking an IT Support Specialist to provide hands-on technical support across a plant environment and additional local sites. This role is responsible for supporting end-user technology, resolving service requests, and ensuring reliable day-to-day IT operations. What You'll Do Provide on-site support for the plant and remote support for other locations Set up, maintain, and troubleshoot desktops, laptops (Windows & macOS), printers, and mobile devices Install and support approved software, hardware, and peripherals Manage and resolve service desk tickets with a focus on quick, first-touch resolution Support user account management and access within Active Directory Troubleshoot hardware, software, and basic network connectivity issues Deploy and configure IT equipment including PCs, printers, phones, and scanning devices Partner with internal IT teams to align with company standards and best practices Communicate updates on outages, vendor activity, and system changes to local leadership Monitor systems for issues and respond or escalate as needed Participate in an on-call rotation for after-hours support What You Bring Experience supporting Windows environments and end-user devices Hands-on experience with hardware setup, deployment, and troubleshooting Basic understanding of networking concepts (TCP/IP, DHCP, DNS) Ability to work independently in a fast-paced environment Strong problem-solving and communication skills Experience supporting manufacturing or plant environments is a plus Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job DescriptionJob Description Cybersecurity Specialist Updated for 2026 Position Overview The Cybersecurity Specialist is responsible for delivering expert NIST/CMMC compliance implementation, management, and tier 3 technical support for both local and remote GovCon and commercial clients. This position requires hands-on involvement in the ongoing management of cybersecurity systems, proactive monitoring, and investigative support for potential security incidents. The Specialist will install, support, and maintain cloud-based and on-premises networks and applications, as well as configure and deploy infrastructure equipment such as firewalls, local area networks, wireless networks, servers, and related office systems. The role also includes supporting and maintaining corporate application systems for email and intranet. Key Responsibilities Implement, manage, and provide tier 3 support for NIST/CMMC compliance for GovCon and commercial clients. Conduct ongoing management, monitoring, and investigation of cybersecurity systems and potential incidents. Install, configure, and maintain cloud-based and on-premises networks and applications. Deploy, configure, and support new infrastructure equipment (firewalls, LAN/WAN, wireless networks, servers, office infrastructure). Support and maintain corporate email and intranet application systems. Provide remote and in-person technical support, incident response, and problem management for end-users. Deliver technical leadership and context to project teams. Deploy, configure, and maintain cloud-hosted applications (e.g., Office 365, Azure, AWS). Troubleshoot software applications, business processes, and hardware issues; repair or replace as needed. Analyze and test new hardware/software configurations. Prepare technical documentation, including procedures, reports, research findings, and cost analysis. Provide technical support for on-prem and virtual cloud hardware. Assist with management and support of servers, networks, and hosted applications. Support the Cybersecurity Manager with new client implementation projects through to handover. Communicate effectively with users at all skill levels, document issues and solutions in knowledgebase and policy documents. Update DNS records, applications, websites, and content management systems. Maintain electronic records with accurate and up-to-date data. Participate in on-call rotations, including evening and weekend hours as needed. Travel domestically as required. Perform other duties and special projects as assigned. Required Skills and Qualifications Customer-service and results-oriented mindset. Strong problem-solving skills; seeks assistance when necessary. Self-starter with excellent oral and written communication abilities. Capable of handling multiple tasks simultaneously and making effective decisions. Able to work independently without direct supervision. Effective team player in distributed teams across multiple time zones/regions. Hands-on experience with Microsoft Azure, Intune, EntraID, Microsoft Defender (ATP), Microsoft Purview 3-5 years of experience in computer systems support, cloud infrastructure setup/support, network administration, and network installation/configuration. Hands-on experience with Firewall, VPN, and Layer 3/4 Switch configuration. Advanced knowledge of Microsoft Office Suite, Windows 10/11. Experience with Apple/Mac support and deployment Proficient in installing software, patches, and updates for desktops, laptops, and servers. Skilled in troubleshooting complex network and systems infrastructure issues. Direct experience with deployment/support of client systems. Strong phone and interpersonal skills to promote end-user satisfaction. Experience with Active Directory and Windows Servers. CompTIA Security+ and Network+ certifications preferred. Knowledge of NIST/CMMC compliance processes preferred. Preferred Experience (At Least Two Areas) Cloud platforms such as Microsoft Azure and Amazon Web Services. Microsoft 365 Administration, Intune, Azure EntraID (AD). Cybersecurity experience within the Department of Defense (DoD). CMMC/NIST 800-171 implementation and documentation. Experience with SIEM solutions. Additional Requirements Ability to work flexible hours, including evenings and weekends, as required for support and maintenance. Domestic travel as needed for client support and project delivery. Commitment to maintaining accurate records and technical documentation. Willingness to take on new projects and responsibilities while supporting ongoing operations. Contribute to a positive, collaborative team environment and seek opportunities to enhance team contributions. Application Instructions Interested candidates are invited to submit their resume and a cover letter detailing relevant experience and certifications. Please include examples of past project leadership and technical problem-solving abilities. Core Values: Team First Good Egg Trusted Advisor Actively Seeks Knowledge Own Your Stuff Client Excellence Mindset OPSPro is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, physical or mental disability, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), reproductive health decision making, natural or protective hairstyle, sexual orientation, marital status, military service and veteran status, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. OPSPro participates in the E-Verify Employment Verification Program Job Applicant Poster Viewing Center Upon receiving an offer of employment all applicants will be required to do a background check. Including a criminal record check and employment/education verification.

Job DescriptionJob Description Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We're seeking a reliable and personable Level 2 Technology Support Specialist who can confidently troubleshoot in Windows, macOS, and Linux environments, communicates effectively, follows established processes, and consistently delivers an excellent client experience. This role is ideal for someone seeking a long-term career in MSP support-not for those looking to use it as a fast-track into DevOps, cloud engineering, or SOC work. We invest heavily in training and expect a stable, long-term fit. What You'll DoTechnical Responsibilities • Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux • Close 8 to 10 tickets per day • Support Microsoft 365, Azure AD, and common SMB infrastructure • Diagnose network issues (DHCP, DNS, VLANs, VPNs, Wi-Fi) • Configure and deploy desktops, laptops, and small office hardware • Assist with onboarding/offboarding • Perform patching, updates, and maintenance following SOPs • Escalate only when appropriate • Travel to client locations as needed Client Interaction • Communicate clearly with technical and non-technical users • Keep clients calmly informed during issue resolution • Provide friendly, professional customer service at all times Operational Discipline • Document work thoroughly • Stay within process-no shortcutting, no freelancing • Maintain accurate records, inventory, and ticket notes • Participate in an on-call rotation Who Thrives in This Role The right person: • Is personable and patient • Completes tasks fully-no loose ends • Stays organized and documents everything • Balances speed with thoroughness • Communicates consistently • Enjoys troubleshooting across multiple OSes • Wants a long-term role in MSP work • Learns steadily but isn't chasing cloud/DevOps/SOC career pivots • Keeps their cool under pressure • Appreciates clear structure and predictable processes Requirements These are must-haves. • 3-5 years in a helpdesk, MSP, or technical support role • Solid troubleshooting in Windows, macOS, and Linux (basic-to-intermediate Linux required) • Confident with Microsoft 365 and Azure AD admin tasks • Strong understanding of networking fundamentals (DNS, DHCP, IP addressing, Wi-Fi, VLANs, VPNs) • Experience supporting remote workers • Familiarity with printers, scanners, and peripherals • Strong written and verbal communication skills • Ability to lift up to 60 lbs and travel locally • Valid driver's license and reliable transportation Preferred (Not Required) • CompTIA A+, Network+, or equivalent certifications • M365 or Azure certifications • Experience with RMM/PSA tools • Basic scripting familiarity (PowerShell, Bash) • Prior MSP experience Who Should NOT Apply This role is NOT a fit if you: • Are aiming for DevOps, cloud engineering, SOC/SIEM roles, or cybersecurity analyst positions • Want deep engineering projects instead of user support • Are uncomfortable documenting work or following SOPs • Prefer to work alone without client interaction • Want rapid title changes or constant novelty • Get frustrated with non-technical clients • Don't plan to stay at least 2-3 years • Dislike occasionally traveling to client sites Why Join Alcala Consulting • Stable MSP with a 27-year track record • Supportive, professional, no-drama team culture • Real training and growth within the MSP path • Exposure to diverse environments and technologies • Clear expectations, clear structure, and a reliable workload • A team that values professionalism and strong client relationships If you're technically solid, personable, and want a long-term MSP career-not a stepping stone-we'd love to meet you. Benefits Comprehensive benefits package, including health, dental, and vision insurance. Retirement plan with company match. Paid time off and holidays. Opportunities for professional development and career growth. A supportive and collaborative work environment.

Job DescriptionJob Description Summary of Job Description: Little Flower is seeking a detail-oriented and technically proficient IT Service Desk Specialist to join our team supporting end users at multiple locations. This position serves as the primary point of contact for end-user technical support across the organization. The ideal candidate will combine strong customer service skills with technical troubleshooting abilities to effectively resolve a wide range of IT issues while ensuring minimal disruption to business operations. About Little Flower Little Flower Children and Family Services of New York is a human services nonprofit supporting the well-being of children, youth, families, and individuals across New York City and Long Island since 1929. Our staff of more than 500 builds well-being by providing prevention services, foster care, residential treatment care, adoption services, programs and services for individuals with developmental disabilities, and medical and mental health services. Principle Responsibilities: Technical Support: Provide technical support for end-users via phone, email, ticketing system, and in-person Perform Windows user profile configurations and troubleshooting: Set up new user profiles and troubleshoot profile issues Configure desktop environments and personalization settings Manage user preferences and application settings Manage Microsoft 365 and email support: Set up and troubleshoot Microsoft 365 desktop applications, outlook profiles and configurations Resolve email delivery, synchronization, and attachment issues Configure email signatures, rules, and auto-replies Assist with calendar sharing and meeting scheduling Manage file access and storage solutions: Set up and modify folder permissions and access controls Manage file shares and OneDrive synchronization issues Assist with SharePoint document library access and permissions Help users with file recovery and version history Provide comprehensive printer and peripheral support: Install and configure network and local printers Troubleshoot printing issues (paper jams, connectivity, driver problems) Replace toner cartridges and perform basic printer maintenance Set up scanning to email and network folders Resolve connectivity and remote access issues: Troubleshoot VPN connection problems Assist with Wi-Fi connectivity, configuration, and troubleshooting Help with remote desktop and application access Configure mobile device email and application access Troubleshoot and resolve issues related to: Hardware: Workstations, laptops, mobile devices, VOIP phones, printers, and video conferencing equipment Software: Microsoft 365 suite (Office apps, Email, Teams, SharePoint), Zoom, Adobe, Sage, and other line-of-business applications Infrastructure: Windows 10/11, file shares, print services, network connectivity Security: Password resets, account lockouts, Trend Micro endpoint protection Configure and deploy new hardware and software for staff members Escalate complex technical issues to the IT Service Desk Lead when appropriate Service Management: Create, update, and manage support tickets in the ticketing system Document troubleshooting steps and resolutions to build the knowledge base Follow established support procedures and SLAs Maintain accurate inventory of IT assets including hardware and software licenses Assist with basic user account management in Active Directory and Azure AD End-User Support: Provide basic training to end-users on common applications and systems Create simple documentation and how-to guides for frequently encountered issues Promote security awareness and adherence to IT policies Maintain professional and courteous communication with all staff members Minimum Requirements: Education: Associate's degree in Information Technology, Computer Science, or related field; relevant technical certifications (CompTIA A+, Microsoft certifications) may substitute Experience: 1+ years in IT support or help desk role; healthcare IT experience preferred Technical Skills: Working knowledge of Windows 10/11, Microsoft 365 suite, basic networking, and hardware troubleshooting Service Skills: Experience with ticketing systems and basic ITIL concepts Soft Skills: Strong customer service orientation, excellent communication skills, ability to explain technical concepts to non-technical users Organization: Detail-oriented with ability to prioritize multiple requests in a fast-paced environment Preferred Qualifications: Demonstrates patience and empathy when working with users of varying technical abilities Shows initiative in solving problems and improving service delivery Possesses a strong desire to learn and grow technical skills Adapts quickly to new technologies and changing environments Has experience working in healthcare or social services organizations Travel Requirements: This position is located in Wading River, NY with periodic travel to other locations in New York City. A valid NY driver's license is required. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John's Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Job DescriptionJob Description Summary GG Fitness Equipment is seeking a Technology Systems Specialist to support and improve the systems that power our business. This role spans end-user support, Microsoft 365 administration, ERP configuration, networking fundamentals, integrations, and internal system improvements. You will be the primary day-to-day technology operator, working directly with leadership while receiving guidance on strategic direction. You will manage your project list, prioritize work based on business impact, and take ownership of solving problems end-to-end. We value skill, curiosity, and initiative over formal degrees. If you are a strong systems thinker who enjoys solving problems and improving workflows, we encourage you to apply. Our Core Values: Great - Aspire for greatness every day. Reps - Do the extra rep. One Team - Work together toward a common vision. No Excuses - Take extreme ownership. Duties Provide end-user support for Windows laptops, desktops, iPhones, and iPads Manage onboarding and offboarding device setup Administer Microsoft 365 (users, email, Azure AD, groups, external applications) Support Acumatica ERP (Generic Inquiries, Business Events, import/export scenarios, integrations, case management) Troubleshoot networking fundamentals (VPN, DHCP, DNS, connectivity issues) Work within VMware environments Support API integrations between applications Assist with web-related technologies (PHP, HTML, JavaScript, CSS) Manage internal tech issues through Work within vendor and partner portals to resolve technical cases Document processes and identify system improvement opportunities Requirements Strong troubleshooting and analytical skills Solid understanding of how business systems support operations Ability to manage multiple priorities independently Organized and detail-oriented Comfortable learning new systems and technologies Clear communicator across departments Willing to perform hands-on hardware and networking setup Degree not required. Nice To Haves Experience with ERP systems (Acumatica experience a plus, but can be taught) Microsoft 365 administration experience Networking exposure (VPN, DHCP, DNS) VMware familiarity Linux exposure API integration experience Working knowledge of PHP, HTML, JavaScript, CSS Benefits Opportunity to work with a passionate and supportive team Competitive salary and benefits package, including employer contribution toward health insurance, available eye and dental insurance, 401k with employer match, paid holidays and vacation time A positive company culture that values growth and innovation Meaningful impact within a growing fitness equipment organization Compensation will be competitive and aligned with experience and demonstrated capability.

Job DescriptionJob Description Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility. Location: We are looking for someone to work full time in the Detroit Metro area. This is a fully on-site position at our office in Ferndale, MI. Proactive Technology Is Different: Monthly check-ins and annual path planning Defined path for career development and personal growth Fun, team-based approach Constantly learning new tech We are Nuts about IT The Path: Technician -> Integrator -> Engineer -> Consultant Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud. Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential. The Position: We are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 4+ years working at or above Tier 3-level support or in a specialist role is preferred. Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you! What to expect in your first 30 days: Week 1 - Shadow and Learn This is your initial introduction to our team, processes, and accounts. We make sure you understand our systems and how we use them, and help you acclimate to our company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise Manage). Week 2 - Shadow and Start Doing After your initial introduction to the team, your shadowing will transition to more of an active role in troubleshooting and on-site projects. Your schedule could include handling a few remote troubleshooting tickets or calls and joining another tech for an on-site for the second half of the day. Ideally our new employees will have first-hand experience in client interactions, on-site projects, and remote troubleshooting by the end of Week 2. Week 3 and Week 4 - Do and Observe Approaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, joining techs for on-site visits, and tracking all of your time consistently. You will have a 30-day check-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what your job expectations are on your team. Requirements This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position. Must Have: 5+ Office 365 and Windows Server experience 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard) 5+ Network Setup experience (installing AP's, switches, and firewalls) Extensive experience in virtualization and networking Above and beyond customer service Good To Have: Bachelor's degree IT-related certifications MSP Experience Responsibilities: Setting Up Customer Networks (cloud to keyboard) Windows Server Installation Configuration Maintenance Ongoing Support (access points, firewalls, and switches) Remote troubleshooting of client, as well as on-site when required Monday - Friday schedule One Saturday per month for the first 18 months Benefits Full Medical Benefits 2 Weeks Paid Vacation Full Time Dental & vision insurance 401(k) matching

Job DescriptionJob Description Job Overview: The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves diagnosing and resolving technical issues, configuring hardware and software, and assisting users with IT-related problems. The IT Support Specialist plays a crucial role in ensuring the smooth operation of IT systems and enhancing user satisfaction through exceptional customer service. Key Responsibilities: Technical Support: Provide technical support to end-users via phone, email, or in-person. Diagnose and resolve hardware, software, and network issues promptly and effectively. Escalate complex technical problems to appropriate teams for resolution. Hardware and Software Configuration: Install, configure, and maintain computer systems, laptops, printers, and other hardware devices. Install and update software applications, ensuring proper functionality and compatibility. Set up and manage user accounts and access permissions. User Training and Documentation: Assist users with basic IT training, helping them become proficient in using software applications and IT resources. Create and maintain documentation for common IT issues and resolutions, FAQs, and user guides. Hardware and Software Inventory: Maintain an inventory of IT assets, including hardware, software licenses, and peripherals. Monitor stock levels and initiate procurement processes for new IT equipment and supplies. Remote Support: Provide remote support to off-site users, resolving technical issues through remote desktop tools and phone support. Ensure remote users have secure and stable connections to company resources. Collaboration and Communication: Collaborate with IT teams and vendors to resolve technical issues and implement solutions. Communicate effectively with end-users, explaining technical solutions in a clear and understandable manner. Qualifications: Associate degree or equivalent certification in Information Technology, Computer Science, or related field. Proven experience in IT support roles, preferably in a corporate environment. Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Attributes: Customer Focus: A strong focus on providing exceptional customer service to end-users. Technical Proficiency: Proficient in diagnosing and resolving hardware, software, and network issues. Communication: Clear and concise communication skills, both verbal and written. Adaptability: Ability to learn and adapt to new technologies and IT environments. Team Player: Ability to collaborate effectively with IT teams and other departments. Monday-Friday 8:30am-5:00pm

Job DescriptionJob DescriptionDescription: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Senior Desktop Support Specialist, under the direction and training of the VP, IT Manager, serves as a senior-level technical resource ensuring that systems, software applications, workstations, printers, network communications devices, and general office systems operate efficiently to provide users with a high level of service while adhering to established information technology policies, standards, and procedures. This position assumes advanced responsibilities for workstation installations and installation of pre-defined hardware, cabling, and software configurations, and provides escalation-level support for complex desktop, endpoint, and peripheral issues. The Senior Desktop Support Specialist assists with problem resolution, issue tracking, and monitoring of the helpdesk ticket queue with prioritization of efforts under guidelines provided by the VP, IT Manager. This role also acts as a technical mentor and escalation point for junior IT support staff, provides backup support for core banking system operations, and contributes to network and systems administration tasks in the absence of the Systems Administrator. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Desktop Support & Helpdesk Operations Provides senior-level first and second-tier contact to resolve user issues, escalating tickets as needed to the appropriate IT personnel, and mentoring junior support staff on troubleshooting methodology. Provides advanced assistance and support to users for routine and complex telephone equipment issues, printer and copy machine support, bank email system(s) support, general file access administration, and workstation software/hardware support, including repair, moves, installations, deployments, and upgrades. Manages Active Directory and endpoint administration for 100+ employees and devices across 11+ locations, including user account creation, group provisioning, and access controls. Assists with user password resets, domain user administration, and general user administration of various applications as directed by the VP, IT Manager. Assists with the installation and support for general software applications (Microsoft 365, Adobe, Windows, etc.) and Core Banking software. Provides support and problem resolution for secure email solutions and web browser certificate installations. Deploys new laptops and endpoints via imaging, onboarding processes, and the network change control process across 200+ endpoints on the bank's network. Troubleshoots and resolves technical issues ranging from workstations, servers, and network connectivity. Systems & Network Support Maintains and monitors the IT RMM system daily, including patch and software updates, ticketing, and endpoint health. Reviews and remediates vulnerabilities via the bank's vulnerability management software. Provides basic support for the bank's Wi-Fi network in the absence of the Network Administrator. Assists with virtual machine creation and monitoring via the VM Hypervisor system. Supports core banking system operations and assists with troubleshooting in the absence of the Core Banking Solutions & System Administrator. Assists with VPN administration, configuration, and remote/on-site troubleshooting to ensure secure connectivity. Administrative & Asset Management Tracks software and system upgrades and maintains and updates the IT Asset Inventory database as needed. Maintains and monitors the IT Ticketing system and job queue. Orders office supplies and general computer parts as needed. Creates and maintains documentation on IT systems and cross-trains other IT staff members to step in when needed. Completes the IT daily checklist in the absence of the Senior Systems Administrator, including validation of nightly server backups, antivirus updates, Windows and non-Windows updates, server capacity status, secure email, and other operating system updates. Projects & Leadership Serves as a key contributor on bank-wide IT projects, including VoIP phone system conversions, Microsoft 365 migrations, VPN migrations, and Wi-Fi network deployments. Leads device logistics, user/group provisioning, and coordinated deployment across multiple branch locations for major IT initiatives. Develops internal documentation and end-user setup guides to standardize implementation processes. Provides technical mentorship and guidance to junior desktop support and helpdesk staff. Availability & Other Duties Availability for Saturday on-call support rotation as scheduled by the VP, IT Manager. Additionally, there will be times when special projects are scheduled to be completed outside of standard operating hours, including evening, weekend, or early morning hours. Available to travel to remote branch locations to assist users in resolving issues that cannot be fixed remotely or perform other IT-related tasks. Performs additional duties as requested. The pay range for this position is $29.00 to $32.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Management Information Systems, or a related field is strongly preferred. Three to five years of progressive desktop support experience in a professional environment, preferably in the financial services industry. CompTIA A+ certification required; CompTIA Network+, Security+, or other equivalent certifications are a plus. Demonstrated experience with Active Directory, Group Policy, Microsoft 365 Admin Center, endpoint management tools (e.g., Ivanti, Sentinel One, Mimecast), and DUO/MFA administration. Working knowledge of VPN, DNS, DHCP, Wi-Fi deployment, and endpoint/server connectivity. Proficiency with hardware diagnostics and component-level troubleshooting across Windows endpoints, mobile devices, printers, A/V equipment, and physical servers within a multi-site environment. Experience with Python scripting (basic), CMD, or similar tools is a plus. Knowledge of industry regulations and compliance requirements applicable to the banking/financial services sector. Excellent analytical, problem-solving, and decision-making skills. Strong interpersonal and communication skills with a positive attitude and willingness to assist end users in a timely manner. A general understanding of IT security principles and strong organizational skills are required. Ability to work independently and as part of a team, with the capacity to mentor and guide junior staff.

Job DescriptionJob Description Purpose The User Support Specialist is responsible for providing technical support and assistance to employees across the organization. This role ensures reliable operation of computer systems, applications, and network resources by troubleshooting issues, resolving user problems, and supporting the deployment and maintenance of IT equipment and software. The User Support Specialist plays a key role in maintaining productivity and minimizing downtime by delivering responsive and effective user support services. Essential Job Functions Provide first-level and second-level technical support to employees for hardware, software, and network-related issues. Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals. Troubleshoot operating system issues, application errors, connectivity problems, and system performance concerns. Respond to help desk requests and service tickets in a timely and professional manner. Support user account management including password resets, access permissions, and system provisioning. Assist with onboarding and offboarding processes by configuring user accounts, devices, and system access. Maintain accurate documentation of IT support activities, troubleshooting steps, and resolutions. Support installation and updates of operating systems, applications, and security patches. Assist in maintaining network connectivity including VPN access, wireless networks, and basic network troubleshooting. Educate users on basic technology practices, security awareness, and system usage. Coordinate with IT vendors and service providers when advanced technical support is required. Assist with inventory tracking and management of IT equipment and software licenses. Support IT infrastructure projects such as system upgrades, migrations, and technology rollouts. Minimum Qualifications or Experience Associate's degree in Information Technology, Computer Science, or related field preferred. 2-4 years of experience in IT support, help desk, or technical support roles. Experience troubleshooting Windows operating systems and common business applications. Basic understanding of networking concepts, system administration, and IT security practices. Preferred Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, or related field. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications. Experience supporting cloud-based systems such as Microsoft 365, Azure, or similar platforms. Familiarity with help desk ticketing systems and remote support tools. Experience working in regulated or operational environments such as aviation, manufacturing, or corporate services. Supervisory Responsibilities This position does not have direct supervisory responsibilities. Knowledge, Skills, and Other Attributes Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to explain technical issues in clear and understandable terms. Strong organizational skills and attention to detail. Ability to prioritize multiple support requests in a fast-paced environment. Understanding of IT security practices and data protection principles. Professional demeanor and commitment to providing high-quality user support. Ability to work independently while collaborating with IT and operational teams. Travel Travel is not typically required for this position but may occasionally occur for multi-site support or training. Other Duties Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice to support business needs. Working Conditions Work is primarily performed in an office and technical support environment. Requires frequent computer use and interaction with users across the organization. May require occasional lifting of IT equipment up to 50 pounds. May involve walking between office areas, workstations, and facilities to provide on-site support. Must follow company IT security policies and maintain confidentiality of company data and systems.

Job DescriptionJob Description Senior User Support Specialist Employment Type: Full-Time, Mid-High Level Department: Information Technology CGS is seeking a skilled Senior User Support Specialist to assist in setting up and operating an end-user support program in support of major applications and projects. This role requires expertise in computer applications, operating systems, and telecommunications. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Responsibilities and Duties Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager Assists in setting up and operating an end-user support program for major applications supporting specific projects Establishes overall user training programs, especially for complex applications (e.g., groupware, workflow) and for litigation support/office automation tools Develops training course outlines and agendas Establishes training facilities and training schedules May supervise teams of user support staff (e.g., help desk staff) Organizes, prepares, schedules, and conducts training sessions Delivers primarily user-level training for specific databases/software (including word processing and other office automation packages) May also deliver training such as team building, contract/document center orientations, etc. Trains audiences including attorneys, paralegals, Government Case Managers, client agency staff, and/or other contractor employees Prepares training approach and materials Arranges training logistics (facility use and access to appropriate applications) Performs help desk functions: responds to user phone calls, installs/troubleshoots litigation support packages on user desktops, and coordinates support with office automation contractors/staff Install, configure, maintain, and troubleshoot Microsoft Windows operating systems Provide Tier I support (basic, routine, high-volume issues) and Tier II support (in-depth troubleshooting, backend analysis, persistent issues) for hardware, software, and peripherals Configure and support Microsoft 365 applications and other enterprise software Manage user accounts and access controls using Active Directory Administer Windows Server environments, including: Active Directory: manage users, security groups, and permissions per DOJ access control policies DNS/DHCP: maintain and configure network services for connectivity and IP management Group Policy: implement and monitor approved security settings and system configurations for federal compliance Perform patch management and vulnerability remediation per agency timelines Ensure compliance with agency-specific security controls Support backup, disaster recovery, and continuity of operations (COOP) initiatives Maintain accurate IT asset inventory and configuration documentation Deploy software packages via Microsoft Endpoint Configuration Manager (MECM) Provide technical support for trial preparation and courtroom proceedings, including creating electronic exhibits in supported litigation applications Digitize and format audio/video files for courtroom use Configure, test, and assist with setup of trial/courtroom hardware and software components Provides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment. Qualifications At least 2 years teaching/training users on computer applications (preferably database, imaging, or automated litigation support) At least 1 year experience with the specific applications being supported Supervisory experience (helpful) Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications Experience with DOJ office automation environments (extremely helpful) Expert user of Government word processing, spreadsheet, and email systems Excellent oral and written communication skills (required) Undergraduate degree (strongly preferred) Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact: Email: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.