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Description: Division: Optical Communications As the industry's leader in fiber optic interconnects, SENKO is relentlessly pushing the boundaries of technology. Our dynamic and fast-paced environment fosters a culture of creativity and collaboration, where your ideas can thrive. We partner with the world's most renowned technology giants, shaping the future of connectivity together. At Senko, you'll be part of a team that's passionate about innovation and dedicated to making a global impact. If you're ready to take your career to the next level and be at the forefront of technological advancements, Senko is the place for you. The Business Systems Analyst will work with the Global Project Manager and MIS to develop and maintain the ERP system. Will coordinate system modifications and may perform customization in house to ensure system is meeting business needs. Come and join us on this exciting journey to shape the future of connectivity! Duties and Responsibilities include the following. Other duties may be assigned. Collaborate with key members of global Senko affiliates to clarify and record workflow Understand the current workflow and suggest improvements that can be achieved by utilizing NetSuite functions Evaluate business processes, anticipate requirements, uncovering areas for improvement, and developing and implementing solutions Implement, document and test ERP system as required Gather and document requirements and data for ERP reports in accordance with data governance policies Perform required analysis and if necessary, recommend business intelligence and modeling solutions. Participate and provide insight in discussions to decide key options to be used globally in the NetSuite Answer questions from all departments and resolve issues when needed Conduct meetings and presentations to share ideas and findings Manage projects, develop project plans, and monitor performance. These projects may involve CRM software or another business intelligence software PM19 Requirements: Skills List: Oral & Written Communication Skills Math Aptitude Professionalism Organization Multi-tasking Time Management Decision Making Skills Microsoft Office application Skills Detail oriented Problem Solving Skills Qualifications: Bachelor's Degree required 2-3 years' experience with ERP system implementation and data migration Thorough knowledge of database structure in ERP system High level working knowledge of Microsoft Office (Word, Excel, Outlook, etc.) required Ability to understand workflow and logistics of SCM, Sales and Finance department Benefits Offered: Discretionary Bonus Medical Dental Vision Dependent Care FSA Voluntary Life, Critical Illness and Accident Insurance 401K Legal Services Pet Insurance Financial Wellness 12 Paid Company Holidays per calendar year 2 Floating Holidays PTO Sick time Educational Assistance Program EEO Statement: SENKO Advanced Components, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), reproductive health decision making, genetic information , or any other characteristic protected by applicable federal, state, or local laws and ordinances. SENKO Advanced Components, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. The Company will endeavor to make a reasonable accommodation of an otherwise qualified applicant or employee related to an individual's: physical or mental disability; sincerely held religious beliefs and practices; needs as a victim of domestic violence, sex offenses, or stalking; needs related to pregnancy, childbirth, or related medical conditions; and/or any other reason required by applicable law, unless doing so would impose an undue hardship upon the Company's business operations. Any applicant or employee who needs an accommodation to perform the essential functions of the job should contact the Head of Human Resources to request such an accommodation. The individual should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The Company will review and analyze the request, including engaging in an interactive process with the employee or applicant, to identify if such an accommodation can be made. The Company will evaluate requested accommodations, and as appropriate identify other possible accommodations, if any. The individual will be notified of the Company's decision within a reasonable period. The Company treats all medical information submitted as part of the accommodation process in a confidential manner. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of the Head of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact the Head of Human Resources. To ensure our workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy. Compensation details: 0 Yearly Salary PI1cbd33d20af7-7983

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Service Center Analyst for a Full Time position. Job Summary: The Support Center Analyst provides telephone-based technical support to enterprise users across the organization. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs). As the first point of contact you will support technical incidents, service requests, and access management while ensuring timely resolution, clear communication, and exceptional customer experience. This is a hybrid position, with an anticipated work schedule of approximately 60% onsite and 40% remote. The Support Center Analyst may be approved to work remotely but must be available to report onsite as business needs require. Key Responsibilities Provide Tier 1 technical support for: Desktops, laptops, printers, and peripheral devices Network connectivity and access issues User accounts Diagnose, troubleshoot, and resolve technical issues via phone and ticketing system Open, document, and manage incidents and service requests through the enterprise ticketing system (ServiceNow preferred) Install, configure, and troubleshoot: Core software applications Hardware components Manage user accounts, access, permissions, security groups, and distribution lists using Active Directory Users and Computers (ADUC) Clearly communicate technical concepts to non-technical users Monitor ticket queues, prioritize workloads, and meet established SLAs Escalate unresolved issues to Tiers 2 or 3 when necessary Proactively communicate status updates and follow through to resolution Required Skills: Strong customer service and interpersonal skills Excellent verbal and written communication abilities Active listening and analytical troubleshooting skills High level of ownership and accountability Ability to multitask in a high-volume support environment Understanding of Incident, Problem, and Change Management processes Required Experience 2+ years of experience at an enterprise level: Help Desk Service Desk Technical Support Call Center Hands-on experience supporting: Microsoft Windows 11 Microsoft Office 365 SharePoint Working knowledge of: TCP/IP, DHCP, and DNS PC hardware, printers, and peripherals Experience using enterprise ticketing systems (ServiceNow preferred) Preferred Qualifications Experience with one or more of the following: Windows Operating Systems Microsoft Remote Desktop Services VPN technologies BeyondTrust Remote Support Familiarity with enterprise infrastructure and end-user computing environments Familiarity with Microsoft Azure cloud environments, including Azure Active Directory, cloud-based authentication, and enterprise environments Exposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. Education & Certifications High school diploma or equivalent (required) Bachelor's degree (preferred) Preferred certifications: HDI (CSA, SCA, DST) ITIL Foundation CompTIA A+ or Network+ MCP, MCSA, or MCSE Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Relocation assistance is available for this position. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. This position will be part of our Property Pricing State Team handling forecasting analytics. This role will require an experienced analyst to independently apply actuarial methods for accurate pricing and process improvement, mentor colleagues, provide strategic insights, and manage business risks in compliance with internal risk management policies. Experienced analyst responsible for independently applying actuarial methodologies to complete structured projects and serves as a technical subject matter expert on assigned tasks. What you'll do: Independently applies actuarial methodologies to complete structured projects (e.g., Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis; utilizes model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale). Identifies and improves existing processes utilizing actuarial, mathematical, or statistical techniques. Proactively resolves technical issues and identifies appropriate issues for escalation. Assists others with troubleshooting issues. Creates instructions and training materials for actuarial tools and processes. Mentors new team members. Apply business acumen to provide actionable insights that help solve business problems. Effectively communicates insights and solutions to broad audiences including actuarial and non-actuarial stakeholders. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2 years of actuarial or analytical business experience. 3 Casualty Actuarial Society (CAS) exams. Experience with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems. What sets you apart: Experienced pricing forecaster with a background in trend analysis, claims analytics, and reserving. Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.). Demonstrated experience with basic actuarial pricing methodologies. Demonstrated experience aggregating and analyzing data to solve problems. Ability to effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders. P&C Personal Lines pricing experience. Familiarity and experience with industry pricing software such as Earnix. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $77,120 - $138,810. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development, and a company-wide wellness program. Scope and Purpose: We are seeking a highly skilled and motivated IT Security Analyst with a minimum of five years of professional experience in cybersecurity, threat detection, incident response, and security tool administration. This role is ideal for a proactive security professional with strong technical expertise and hands-on experience managing enterprise security platforms. The successful candidate will play a key role in safeguarding the organization's information systems, supporting the integrity, confidentiality, and availability of business-critical data and systems. Duties and Responsibilities: Proactively monitor and analyze network traffic, security alerts, and security events, performing threat-hunting activities using Arctic Wolf SOC. Respond to, investigate, and manage security incidents and alerts across Microsoft 365 Defender and Cisco security platforms. Handle security tickets, document findings, and escalate issues appropriately within Arctic Wolf's portal. Configure, maintain, and support Cisco security solutions, including Cisco AMP/Secure Endpoint, Umbrella, Duo, and Cloud Email Security Appliances. Leverage Cylance to detect, investigate, and prevent endpoint-based threats. Administer, monitor, and optimize Akamai Web Application Firewall configuration, policies, and rule sets to protect web-facing applications from common exploits and threats. Stay current on emerging cyber threats, vulnerabilities, attack techniques, and mitigation strategies. Support continuous improvement of security monitoring, incident response, and endpoint protection processes. Minimum Qualifications: High School Diploma or equivalent required. Minimum of five years of professional experience in IT security, cybersecurity operations, incident response, threat detection, or a closely related role. Hands-on experience with enterprise security tools, endpoint protection platforms, security alert triage, and incident management. Industry cybersecurity certification required, such as CompTIA Security+, CISSP, CySA+, GSEC, CISM, or equivalent. Knowledge, Skills, and Abilities Minimum of five years of hands-on experience with Arctic Wolf SOC, including incident triage, alert review, ticket management, and escalation procedures. Minimum of five years of experience working with Microsoft 365 Defender, including Defender for Endpoint, Defender for Identity, and Defender for Office 365. Minimum of five years of operational experience with Cisco security technologies, including Cisco AMP/Secure Endpoint, Umbrella, Duo, and Cloud Email Security. Minimum of five years of experience using endpoint protection solutions, including Cylance or comparable platforms. Minimum of five years of experience configuring, administering, and managing Web Application Firewall technologies, preferably Akamai WAF. Strong knowledge of cybersecurity principles, threat detection, vulnerability management, access controls, and incident response practices. Strong analytical, troubleshooting, and problem-solving skills. Effective verbal and written communication skills, with the ability to document incidents, findings, and remediation steps clearly. Ability to prioritize competing tasks and respond calmly and effectively under pressure. Familiarity with ConnectWise Manage and ConnectWise Automate platforms preferred. Active cybersecurity certification is mandatory, such as CompTIA Security+, CISSP, CySA+, GSEC, CISM, or equivalent. Travel Requirements: Travel is not anticipated for this role. Professional Development: Establish annual objectives for professional growth. Keep pace with developments in the discipline. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment. PI00262a40fb7a-1942

Job Summary We are seeking an experienced Senior Salesforce Developer with strong expertise in designing, developing, and maintaining scalable solutions on the Salesforce platform. The ideal candidate will bring deep technical proficiency in Apex, Lightning technologies, and integrations, along with a solid understanding of Sales Cloud and Service Cloud processes. This role requires close collaboration with business analysts, architects, and cross functional teams to translate business requirements into high-quality, scalable Salesforce solutions. The position emphasizes system design, integration architecture, performance optimization, and long-term platform scalability.

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a talented Senior Actuary (FSA) - Enterprise Reinsurance to join our team in Newport Beach, CA, Omaha, NE, or Charlotte, NC. This role is hybrid with four office days per week. If you are not currently located near one of our offices, we offer comprehensive relocation assistance. As a Senior Actuary, you'll play a key role in Pacific Life's growth and long-term success by executing critical reinsurance projects. Our Enterprise Reinsurance team plays a highly strategic role across the organization, partnering with business leaders to help achieve enterprise and divisional objectives through the thoughtful use of reinsurance. Reinsurance is treated not as a back office function, but as a strategic lever used to manage risk, support growth, and enable business decisions. This opportunity is well suited for an experienced actuary who enjoys ownership, autonomy, and variety. How you'll help move us forward: Lead analysis and execute new reinsurance arrangements supporting new business strategy from RFP to final implementation and internal/external communications. Analyze inforce reinsurance to formulate a coordinated strategic approach to each reinsurer relationship. Provide insights to senior management related to reinsurance transactions that help facilitate strategic reinsurance decisions. Support quarterly reporting of reinsurance transactions, including review of settlements and ownership of end-to-end modeling of reinsurance projections. Support reinsurance needs across the enterprise by working with Underwriting, Product Design, and other functional areas across the company. Identify, assess, and communicate information regarding reinsurance risks with functions across the organization. Lead analysis of reinsurance business insights, determining key risks and reporting results. Guide junior reinsurance actuarial modelers or data analysts in evaluating reinsurance cash flow projections and data. The experience you bring: 6+ years actuarial experience 4-year degree or equivalent experience, and FSA designation Experience in understanding and optimizing various work processes Demonstrable ability to plan and prioritize time and deliver to deadlines Familiarity with synthesizing messaging via visual software including PowerPoint and Tableau Additional qualifications for specific job levels as noted below What makes you stand out: Ability to work in a fast-paced, dynamic environment with high degrees of ambiguity arising from a period of significant change Strong communication (both written and verbal) and interpersonal skills, demonstrating ability to build effective relationships and collaborate Highly accountable, self-starter, with strong project management skills Base Salary Ranges per Location: Charlotte, NC: $152,370 - $186,230 Newport Beach, CA: $167,670 - $204,930 Omaha, NE: $144,810 - $176,990 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $167,670.00 - $204,930.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

About Us Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Waltham, MA; Manila and Davao, Philippines; Chennai and Pune, India; and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility. Our Mission: To create conditions wherein people thrive Position Summary The Invoice Management Analyst supports the Corporate Advance function through technical and operational assistance for ICE Invoice Management (IM) systems, invoice workflows, fee codes, business rules, reporting, and issue resolution. This role works under leadership guidance to help ensure invoice management processes, classification rules, and system controls are accurate and functioning effectively. This role operates within Corporate Advance and mortgage servicing operations, supporting the accurate classification, control, and recovery of servicing-related expenses. The Analyst performs routine monitoring, assists with issue resolution, maintains documentation, and supports reporting and control activities. Key Responsibilities Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes. Assist with maintenance of fee codes, classification logic, routing rules, and system data. Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects. Support identification and documentation of system issues, rule gaps, and classification discrepancies. Assist with testing and validation of system updates, rule changes, and enhancements. Maintain documentation for fee codes, business rules, testing results, and issue tracking. Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues. Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis. Assist with root cause analysis and tracking of issue resolution and remediation efforts. Coordinate with internal teams to track and follow up on system tickets and issues. Identify opportunities for process improvement and increased efficiency. Serve as a resource for basic questions related to invoice workflows and reporting. Qualifications High school diploma required; Associate's or Bachelor's degree preferred. 3-5 years of mortgage servicing, operations, or related experience preferred. Expert experience with ICE Invoice Management (IM), MSP Strong understanding of invoice processing, data entry, or financial operations. Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately. Strong attention to detail and ability to work with data accurately. Intermediate Excel skills (sorting, filtering, basic formulas). Ability to research issues and follow established processes for resolution. Strong organizational and time management skills. Effective communication skills and ability to work in a team environment. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan Additional Notes The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

The Forward Deployed Process Analyst works directly with clinical, operational, and IDT teams to understand workflows, identify process issues, and define practical improvements that support business goals and user experience. This field-facing role focuses on workflow redesign, process improvement, user adoption, and technology-enabled operational change across platforms such as Skypoint, NextGen, Salesforce, and other approved enterprise systems. ESSENTIAL RESPONSIBILITIES Observes, documents, and analyzes clinical and operational workflows to identify inefficiencies, gaps, duplicate work, and process variation Defines future-state workflows and operational improvements that simplify work, improve efficiency, and support organizational goals leveraging data analytics, system integration, and AI Translates operational needs into clear workflows, requirements, user stories, and reporting needs for technology solutions Partners with the Forward Deployed Application Developer to design, test, refine, and improve platform-based solutions across Salesforce CRM, NextGen EHR, and Skypoint AI Agent platform. Leads workflow validation, user feedback, testing, and post-launch optimization activities Supports training, communication, adoption, and change management for new workflows and technology solutions Collaborates across clinical, operational, and technology teams to clarify business definitions, reporting requirements, and data needs Helps measure workflow improvements, operational outcomes, user adoption, and reduction in manual effort Maintains documentation of workflows, requirements, process changes, and operational decisions Frequent local travel Performs other duties as assigned JOB SPECIFICATION 4-8 years of experience in healthcare operations, workflow redesign, process improvement, business analysis, project management, and technology-enabled operational improvement initiatives; experience in Lean, or Six Sigma a plus Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field preferred; equivalent experience considered Strong understanding of operational workflows and ability to simplify complex processes into practical solutions Strong facilitation, communication, organizational, and problem-solving skills Ability to work effectively with frontline staff, managers, executives, technology teams Ability to translate operational needs into clear business and workflow requirements Comfortable working with technology-enabled process improvement and enterprise applications Basic understanding of data, reporting, workflows, and user-facing systems Experience with system implementations, workflow redesign, user testing, or change management preferred Goal oriented, self-starter able to work independently and as part of a team. Healthcare, payer/provider, PACE, senior care, value-based care, or HIPAA experience preferred Covid vaccinated preferred Salary range: 85K to 110k EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 00 Yearly Salary PI7efd1bee2d09-0497

Description: At ACE Thermal Systems, we design, engineer, manufacture, and support high-performance environmental control systems (ECS) and components for extreme temperature and operating conditions and reliable everyday use. As your single source, dedicated supplier for bleed air systems, air conditioning systems, cabin pressure control systems, components, and more, the ACE team acts as a key extension of your team, providing intelligent innovation and proven design methodologies to deliver safe, reliable, air control technologies and systems for aircraft. Our mission is to be the trusted source of mission critical products and services for Aerospace and Defense customers. We do this by exceeding customer expectations through innovative products and processes. We are committed to fostering a dynamic, collaborative environment that encourages professional growth and innovation. Position Summary: The Configuration Management Specialist you'll be responsible for configuration management activities across engineering programs. From reviewing every engineering drawing, loading changes into eh change control board, and routing for appropriate approvals. To documenting updates in the right visual systems to drive the right part. This position essentially holds the key to on time and accurate production of our products. In additional you will Support implementation of configuration management processes for engineering change requests and documentation updates. Review and prepare engineering change requests to ensure completeness and adherence to CM procedures. Maintain configuration libraries including source code, engineering documentation, and change request records. Assist in establishing configuration baselines for engineering projects and product documentation. Support development and maintenance of configuration status accounting reports. Ensure documentation and configuration records remain accurate and properly controlled. Participate in audits and reviews to verify compliance with configuration management standards and procedures. Requirements: Required Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, Business,. or related field is highly preferred. 0-2 years of configuration management or engineering support experience is highly preferred. Beginning knowledge of configuration management practices and ITIL frameworks. Proficiency with Microsoft Suite required. Former use of Microsoft Visual is a plus. Ability to be on-site in Seminole, OK 5 days a week, during typical business hours is required. Application Deadline : The position will remain open until filled. Benefits: We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) plan with company match; paid time off (including vacation and company holidays); life and disability insurance; and an employee assistance program. Employees may also be eligible for professional development support, and wellness initiatives. Benefits eligibility and offerings may vary based on position, location, and length of employment. EEO Summary: We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact us. PIebde-5851

Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details

Tech Summary The Threat Hunting Lead will serve as the technical lead for Kaiser Permanente's Threat Hunting function within the Threat Intelligence and Detection Engineering (TIDE) team. This role is responsible for proactively identifying advanced threats by leveraging threat intelligence and analyzing endpoint, network, cloud, identity, email, asset, and other security telemetry. The successful candidate will develop and execute threat hunts, translate intelligence into actionable detection and hunting strategies, identify gaps in defensive coverage, and drive improvements to the organization's security posture. Working closely with Threat Intelligence, Detection Engineering, Incident Response, and Cyber Defense teams, the Threat Hunting Lead will provide technical leadership, mentor analysts, communicate findings to both technical and executive audiences, and help ensure Kaiser Permanente remains protected against an evolving threat landscape. The ideal candidate is a collaborative, intellectually curious cybersecurity professional with a passion for emerging threats, data-driven analysis, and continuous improvement. Job Summary: This senior level employee is primarily responsible for overseeing the maintenance and protection of integrity and reliability of the security of data, systems and networks. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network. Effectively communicates investigative findings to non-technical audiences. Plans and facilitates regular operations meeting with Cyber Risk Defense Center (CRDC) teams. Supports closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership. Participates in information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation. Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements. Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents. Partners with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture. Facilitates follow-up remediation design and review efforts. Leads the investigation and triage of security events across multiple domains. Leads complex data analyses in support of security event management processes, including root cause analysis. Coordinates the response and resolution of high impact or critical cyber security incidents. Leads the deployment of threat detection capabilities and/or incident response plans which may include after-hours support and coordination among responsible teams. Drives the execution of incident detection and/or handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Minimum two (2) years in an informal leadership role working with project or technical teams. Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum eight (8) years experience in IT or a related field, including Minimum two (2) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

Tech Summary This senior-level individual contributor serves within Kaiser Permanente's Container Platform and Adoption Services organization, which provides an integrated enterprise container platform service across on-premises and public-cloud environments. The department enables application and technology teams to modernize workloads, adopt consistent deployment practices, and operate business-critical services with strong reliability, security, compliance, and operational readiness. The Senior Container Platform Engineer is a hands-on engineering partner responsible for designing, building, enhancing, and supporting reusable platform capabilities that simplify application onboarding and improve the developer experience. The position works closely with application teams and partners across cloud engineering, infrastructure, cybersecurity, networking, observability, reliability engineering, and development automation to translate enterprise needs into secure, scalable, and supportable solutions. The role contributes to automation, standardized onboarding patterns, platform lifecycle improvements, production troubleshooting, and continuous service improvement across shared and dedicated container environments. By combining platform engineering with application enablement and production ownership, this position helps reduce one-off implementations, improve delivery consistency, and expand adoption of the enterprise container service for teams supporting mission-critical healthcare capabilities. Job Summary: This senior level employee is primarily responsible for providing expert technical advice on IT infrastructure for assigned systems, setting the technical direction for infrastructure solutions, and for serving as a technical expert for project teams while mentoring and advising others in all system development lifecycle phases. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Leverages partnerships with IT teams and key business partners to troubleshoot complex systems. Serves as a functional expert and collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs. Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Ensures system designs adhere to company architecture standards. Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Mentors other technical resources throughout infrastructure systems development. Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions. Leads the development and modification of solutions by identifying technical solutions to business problems. Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a foundation for enterprise systems planning. Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects to IT leadership. Provides preliminary conclusions. Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI. Makes recommendations on resources required to maintain service levels and meet new demands. Guides and drives physical architecture design for new initiatives. Minimum Qualifications: Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

Technical Summary: This role will be responsible for monitoring network and Web server activity for security breaches using intrusion detection techniques, performing file system management, installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. In addition, the role will be installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, assisting in the configuration and troubleshooting of integrated third party software and peripherals, applying platform and Epic upgrades and updates to production and non-production Web server components, responding to emergency and after-hours issue, writing and maintaining scripts to improve system management tasks, maintaining and testing processes related to business continuity, and participating in your change control process for all planned application and technical activities. Lastly, the individual will need to understand performance metrics, monitoring system performance, and troubleshooting issues, collaborate with various technical teams and the Epic vendor to ensure proactive support and adherence to best practices. Job Summary: In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Supports the review of team deliverables. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Collaborates with team members to develop project support plans, schedules, and assignments. Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Reviews and makes changes to technical specifications and documentation. Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate. Evaluates existing systems to make recommendations on resources required to maintain service levels. Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI. Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs. Verifies system designs adhere to company architecture standards. Drives physical architecture design for new initiatives. Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Minimum Qualifications: Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies. Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement.

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The IT Operations Entra team is responsible for the engineering, administration, and continuous improvement of Microsoft Entra services that provide enterprise cloud identity, authentication, authorization, and access management capabilities across the organization. This position plays a key role in the delivery, modernization, and operational sustainment of core Entra capabilities, including hybrid identity synchronization, authentication services, privileged access management, role-based access control, enterprise applications, and application identities. The role partners closely with Azure Platform, IAM, Security, Microsoft 365, and application teams to ensure secure, scalable, and reliable identity services while advancing platform standards and operational excellence. This position serves as a senior technical resource responsible for engineering, implementing, administering, and supporting Microsoft Entra services across the enterprise. Job Summary: This senior level employee is primarily responsible for providing expert technical advice on IT infrastructure for assigned systems, setting the technical direction for infrastructure solutions, and for serving as a technical expert for project teams while mentoring and advising others in all system development lifecycle phases. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Leverages partnerships with IT teams and key business partners to troubleshoot complex systems. Serves as a functional expert and collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs. Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Ensures system designs adhere to company architecture standards. Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Mentors other technical resources throughout infrastructure systems development. Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions. Leads the development and modification of solutions by identifying technical solutions to business problems. Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a foundation for enterprise systems planning. Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects to IT leadership. Provides preliminary conclusions. Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI. Makes recommendations on resources required to maintain service levels and meet new demands. Guides and drives physical architecture design for new initiatives. Minimum Qualifications: Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

Process Improvement Officer- Kiln Creek Office Yorktown, Virginia 1st Advantage Federal Credit Union is currently seeking a full-time Process Improvement Officer to support our Technology Department in our corporate office of Yorktown, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m. The Process Improvement Officer is a senior individual contributor responsible for leading enterprise level business process documentation, analysis, and improvement initiatives across the credit union. A substantial portion of this role focuses on documenting and analyzing end to end business processes in an environment where standardized process documentation and performance measurement practices are still maturing. This position applies Lean Six Sigma and Business Process Reengineering (BPR) techniques to improve operational efficiency, effectiveness, compliance, and the member experience. The Analyst partners closely with operations, lending, technology, risk, and compliance teams to deliver measurable improvements while aligning with the cooperative mission and regulatory obligations of a federally chartered credit union. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: Dollar-for-dollar matching 401(k) plan to 4% of earnings Choice of three medical plans Flexible Spending Accounts Health Savings Accounts Choice of two Dental plans Vision Basic Life & AD/D Insurance - no cost Optional additional life insurance for colleagues, spouses, and children Long-term Disability Insurance - no cost Short-term Disability Insurance - no cost Employee Assistance Program - no cost Critical Illness, Accident, and Hospital Indemnity Plans Generous paid time off accrual program 11 Paid holidays Pre-paid legal services Pet Insurance Discounts on consumer loans and mortgages, increases on savings products, and much more! The budgeted hiring range for this position is between $90,581.07 annualized and $113,226.35. The final pay rate will be based on the selected candidate's experience and education relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance. To be considered for this opportunity, please submit your fully completed application and resume through our website. Process Improvement Officer Essential Functions & Responsibilities: Business Process Documentation, Modeling & Analysis: • Document and analyze end to end business processes, including workflows, system interactions, controls, and exceptions. • Develop current state ("as is") and future state ("to be") process models using standardized methods. • Apply Lean Six Sigma and BPR techniques to identify inefficiencies, bottlenecks, and process variation. • Support the development and adoption of enterprise process documentation standards and methodologies. • Identify opportunities to streamline, improve, or automate business processes. Process Improvement Execution & Implementation • Lead process improvement initiatives through assessment, design, implementation, and sustainment. • Facilitate cross functional workshops, working sessions, and kaizen events. • Ensure new and enhanced processes are implemented and deliver expected benefits. • Monitor adoption and sustainability of implemented improvements. • Anticipate business and regulatory impacts and recommend enhancements. Stakeholder Partnership & Organizational Alignment • Coordinate across departments to ensure alignment on process improvement priorities and direction. • Advise leaders on efficient use of resources and process optimization strategies. • Communicate and document process changes and impacts across business units. • Present findings, recommendations, and progress updates to management and executives. Data Analysis, Metrics & Performance Management • Analyze qualitative and quantitative process data to support data driven decisions. • Partner with business units to define and maintain KPIs, performance metrics, internal and external service level agreements, and targets. • Monitor performance trends, identify gaps, and recommend improvement actions. • Establish methods to capture and analyze labor time and capacity utilization. • Share best practices and lessons learned across the organization. Governance, Risk, Compliance & Technical Integration • Incorporate regulatory, risk, audit, and internal control considerations into process design. • Document technical workflows, data flows, system interfaces, and controls. • Collaborate with business and technology teams to implement monitoring and analytical tools. Performance Measurements: Process Documentation & Analysis Effectiveness: Performance is measured by the timely completion, accuracy, and usability of documented end to end business processes using approved enterprise standards. Success includes clear, consistent documentation that is readily understood and adopted by business stakeholders. Process Improvement Results & Impact: Success is demonstrated through the delivery of completed process improvement initiatives that achieve measurable outcomes such as efficiency gains, time reduction, error reduction, capacity improvement, or cost savings, with realized benefits aligned to approved business cases. Data Analysis & Decision Support: Performance is evaluated based on the effective use of qualitative and quantitative data to support recommendations, including the establishment of accurate baselines, performance metrics, and KPIs that enable data driven decision making across the organization. Implementation & Sustainment of Improvements: Effectiveness is measured by the successful implementation and sustained adoption of new or enhanced processes. This includes evidence that improvements are embedded into daily operations and continue to deliver expected benefits post implementation. Stakeholder Partnership & Influence: Performance includes the ability to build trusted relationships, facilitate cross functional collaboration, and clearly communicate findings, recommendations, and progress to business leaders and executive audiences, without reliance on formal authority. Governance, Risk & Compliance Integration: Success is measured by the consistent incorporation of regulatory, compliance, and internal control requirements into process designs, resulting in audit ready processes and reduced operational or compliance risk. Process Improvement Initiative Management: Performance is assessed by the delivery of assigned initiatives within established scope, timelines, and quality expectations, including effective risk, issue, and change management throughout the process improvement lifecycle. Member & Credit Union Outcomes: Effectiveness is reflected in improvements that enhance the member experience, align with credit union values, and balance operational efficiency with disciplined governance in a federally regulated environment. Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications: Experience Five to Eight+ years of experience in business process improvement, operational excellence, or business analysis. Prior experience in a financial institution (credit union, bank, or similarly regulated organization) preferred. Education Bachelor's degree in business administration, Finance, Operations Management, or a related field required. Lean Six Sigma Green Belt (required). Lean Six Sigma Black Belt (strongly preferred). Relevant professional certification in business process management or improvement preferred (e.g., CBPP, CBPR). Interpersonal Skills This role requires strong interpersonal and influence skills to facilitate cross functional collaboration, resolve complex issues, and present recommendations to diverse stakeholders. Success depends on the ability to build trust, exercise diplomacy, and influence outcomes without formal authority. Effectively gaining cooperation across departments is essential to achieving process improvement objectives. Other Skills Deep expertise in documenting, modeling, and redesigning business processes using structured improvement methodologies. Demonstrated experience facilitating cross functional process documentation, analysis, and improvement initiatives. Strong analytical capability leveraging quantitative methods such as statistical analysis, forecasting, and cost benefit analysis to support data driven recommendations. Working knowledge of the relationship between business strategy, operational processes, technology, and regulatory requirements within a financial services environment. Experience supporting process standardization efforts, governance practices, or enterprise documentation frameworks. Advanced Proficiency with common process mapping and documentation tools such as Visio, Lucidchart, or similar platforms. . click apply for full job details

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time