66 jobs found

ServiceNow Developer - Security Operations W2 Only Direct Client Location: Dallas, TX / Portland, OR / Charlotte, NC / Atlanta, GA Work Arrangement: Hybrid Duration: 12-24 months contract Strictly W2 Only. Candidates must work directly on our W2 payroll. No C2C, employer representation, third-party submissions, or staffing vendor submissions. Position Overview We are seeking an experienced ServiceNow Developer to support our direct client's Security Operations (SecOps) applications, primarily Vulnerability Response and Configuration Compliance. This role will develop and enhance workflows, integrations, and automation to streamline vulnerability management and baseline compliance processes. Key Responsibilities Develop, enhance, and maintain ServiceNow SecOps modules, including Vulnerability Response and Configuration Compliance. Configure standard workflows and create and maintain custom workflows. Build integrations using ServiceNow Integration Hub where applicable. Partner with security teams and business users to gather requirements and deliver application enhancements. Develop prototypes, test solutions, review code, and support implementation activities. Troubleshoot application issues and provide technical support to users, developers, and engineers. Participate in Scrum ceremonies, backlog refinement, and technical discussions. Maintain process and technical documentation aligned with information security controls. Recommend improvements to automation, application functionality, and program direction. Required Qualifications Bachelor's degree or equivalent work experience. 7+ years of experience with application systems and databases, including development, enhancement, operational support, and associated quality standards. 3+ years of ServiceNow development or configuration experience, with specific expertise in Vulnerability Response and Configuration Compliance. 3+ years of JavaScript development experience. 3+ years working in environments with information security regulatory and compliance requirements. 3+ years of process development and documentation experience. 3+ years working in Agile environments, particularly Scrum. Familiarity with AWS, Azure, or Google Cloud Platform. Strong understanding of information security controls and best practices. Strong communication skills, including the ability to explain technical information to nontechnical stakeholders. Ability to work independently and collaborate with cross-functional teams, leadership, technical resources, and auditors.

Job Description Job Description Job Title: Senior ServiceNow Custom Application Developer Location: Lafayette, LA, Knoxville, TN, Columbia, SC or Birmingham, AL Type: Permanent Full Time Responsibilities • Build and support scalable ServiceNow scoped applications and custom platform solutions for a financial services environment. • Develop maintainable applications, automations, integrations, and workflows that align with enterprise standards. • Bring strong hands-on ServiceNow development experience, including custom application development, platform scripting, REST API integrations, and workflow automation. • Collaborate with Agile teams, including sprint planning, backlog refinement, demos, and iterative development. • Work comfortably in AWS-heavy environments and utilize modern AI assisted development tools to improve delivery quality and productivity. Requirements • 5+ years of experience developing ServiceNow Scoped Applications and custom solutions. • Hands-on ServiceNow platform development experience, including Flow Designer, IntegrationHub, Script Includes, Business Rules, UI Actions, and REST APIs. • Experience integrating ServiceNow with AWS services and other external platforms. • Working knowledge of Python for automation, integrations, and data processing. • Ability to build scalable, maintainable solutions that align with enterprise and security standards. • Comfortable working in Agile delivery teams. • Familiarity with AI assisted development tools such as GitHub Copilot, ServiceNow AI tools, or GenAI coding assistants. • Strong troubleshooting, documentation, and communication skills. • Experience in financial services or similarly regulated enterprise environments is a plus. • ServiceNow Certified Application Developer certification is required. • AWS experience is preferred. • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh

Job Description Job Description Position: Senior ServiceNow Developer Location: Cincinnati, OH (Remote) Duration: Full-time Salary Range: $110,000 - $160,000 per year Job Description: ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) for 1 module or more ServiceNow CSA, CAD certifications Experience as a Technical Lead Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise Review, and do proactive analyze and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards Good to have be ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation Should possess good knowledge in Agile/Scrum methodology

Job Description Job Description Job ID: IBMFG2JP We are looking for an experienced US Application Developer with strong knowledge of Microsoft .NET, SQL Server, Informatica, Unix, Sybase, and Python. The candidate should have experience in enterprise application development, database management, data integration, application troubleshooting, and production support. Familiarity with enterprise tools such as ServiceNow, JIRA, SharePoint, and Confluence, along with AI-powered development tools such as Windsurf and GitHub Copilot, is required or preferred. Required Skills: Strong hands-on experience with Microsoft .NET application development and maintenance Experience with Microsoft SQL Server, SQL queries, stored procedures, and database troubleshooting Experience with Informatica and data integration / ETL processes Knowledge of Unix/Linux environments and command-line operations Experience with Sybase databases and SQL Proficiency in Python scripting and automation Experience with ServiceNow (SNOW) for incident and service management Experience with JIRA for task management and defect tracking Familiarity with SharePoint for document management and collaboration Experience with Confluence for technical documentation and knowledge sharing Familiarity with AI-powered coding assistants such as Windsurf and GitHub Copilot Experience in application debugging, troubleshooting, and production support Understanding of SDLC, application maintenance, and software development best practices Strong analytical, problem-solving, and communication skills Ability to collaborate with cross-functional teams in a remote work environment

Job Description Job Description Local Candidates only Hybrid Work Schedule: 2-3 days onsite Agile Certifications Required (Scrum Master certified at minimum) Word address 600 W Peachtree St NW, Atlanta, GA 30308 Our direct client has an opening for a Scrum Master & Agile Coach (788415) This position is up to 9 months to start. The client is in Atlanta, GA Pay rate is $60.92 or $65 corp to corp. Skill Required / Desired Amount of Experience Experience working with Agile Teams Required 5 Years Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365. Required 3 Years Agile Certifications Required (Scrum Master certified at minimum) Required The Scrum Master Coach role for Georgia Department of Transportation (GDOT) IT Division includes facilitating and teaching IT Team Leads how to effectively run Scrum events, to reinforce GDOT-adopted Agile principles, to manage incidents continuously and effectively, to analyze and remove impediments, and how to guide teams in both the Scrum and Kanban frameworks to create productivity. This hybrid role requires strong facilitation and coaching skills to help Team Leads to empower groups to self-organize, use ticket tracking tools correctly, reinforce processes, and enhance collaboration while delivering value in alignment with IT leadership prioritization. Key responsibilities include guiding IT Team Leads in daily management of project and operational backlogs, fostering continuous progress on prioritized items, and teaching IT Team leads to apply both Scrum and Kanban practices with reporting to optimize workflow efficiency. • Facilitate events to foster IT Team Lead Scum and Accountability Training: Train and support IT Team Leads in leading Scrum events such as daily stand-ups, planning, sprint planning reviews, ticket tracking board clean-up activities, and retrospectives with the intention of IT Team Leads becoming proficient. The Scrum Master/Coach will assist with ceremony refinement to promote best practices for items such as story writing and task prioritization and participation. The collaboration with the IT Team Lead will also ensure that they become organized, informed, project tool proficient, and assess meetings to ensure relevant team members are present and informed of prioritization of their items ensure buy-in, alignment, and project success. The Scrum Master Coach uses their daily observations to facilitate trainings, education, and documentation to reinforce all incorporated best practices to ensure team accountability, tracking of project/ticket progress, the awareness, acumen, and participation of IT Team Leads. Coach teams and Train IT Leads to Coach Teams: Coach alongside IT Team Leads, with the intent of demonstration and training, to ensure that team members are well versed on both Scrum and Kanban principles and practices to foster self-organization and continuous improvement. Hold team leads accountable for working on items that align with IT leadership priority, which includes operational team supporting developer scrum team success. Train teams to be empowered to address issue, make recommendations, and manage incidents as a team working toward the same goal of success and remediation. • Analyze and remove impediments: In daily scenarios, using communication and project management tools, train IT Team Leads to manage incidents and to identify and remove blockers that hinder the teams' progress. Identify when dependency analysis is necessary and incorporate that into a plan to handoff to GDOT IT to incorporate into their ceremonies. • Manage backlogs daily: Collaborate with the Technical Leads and IT Management to train on keeping and maintaining a clear, prioritization-aligned, and well-managed product backlog. • Promote continuous improvement: Facilitate continuous improvement through retrospectives and help teams implement actionable changes that are scheduled and are in a process where they will not be ignored. • Reinforce process adherence: Redirect IT Team Leads to adhere to the chosen Scrum framework (Sprints for developers and Kanban for infrastructure/operations) best practices, including implementing and incorporating Kanban's operational functionality that creates flexibility, WIP limits and the documentation of repeatable tasks that can be used to improve throughput. • Foster collaboration: Coach Sprint Teams and Kanban Teams to work collaboratively to ensure communication to work toward an eventual successful incremental deployment. • Drive team effectiveness: Focus on improving the team's overall effectiveness and ability to deliver high-quality products by documenting all training for IT Team Leads and best practices in a living Working Agreement for teams to refer to when there is ambiguity around team/team member roles and best practices. Skills and qualifications (Candidate must have at least 5 years' experience working with Agile Teams) Strong knowledge of both Scrum and Kanban methodologies and their underlying principles. • Excellent facilitation, coaching, and mentoring skills. This includes documentation of items taught to ensure a working agreement is tracked and updated with expectations and a commitment to best practices for those being trained. • Ability to analyze, identify, and resolve team impediments and conflicts. • Experience in managing and prioritizing backlogs that align with IT Leadership priority. • Strong communication skills to facilitate collaboration among team members, technical leads, architects, project managers, security team, and stakeholders. • Understanding of how to apply Kanban's core principles, such as explicit workflow, visualizing work, and limiting work in progress. • Understanding of how to apply Scrum Team best practices to ensure successful daily scrums, collaboration, alignment, risk analysis, and participation for ongoing team dynamics that facilitate successful iterative deployments. • Servant leadership mindset, focusing on team needs and enabling them to be self-organizing. • Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365.

Job Description Job Description Onsite in Atlanta, GA Scrum Master with ServiceNOW - ITSM, HRSD, SPM, CSM Responsibilities " Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.) " Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels " Translate business needs into user stories, use cases, process flows, and acceptance criteria " Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team " Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities " Manage the product backlog, prioritize features, and support sprint planning in an Agile environment " Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices " Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution " Develop training materials and support change management activities at go-live " Produce clear documentation including BRDs, solution design documents, and process maps Qualifications " 4 8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform " Strong understanding of ServiceNow's data model, workflows, and core modules " Proficiency in requirements management tools (Jira, Azure DevOps, or similar) " Experience working in Agile/Scrum delivery models " Demonstrated ability to facilitate workshops and influence without direct authority " Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences

Job Description Job Description Archive Production Support Engineer Department: Workforce Technology & Services (Enterprise Tech & Services) Department Profile We are seeking an experienced and ambitious candidate to join our client's Record Archive Service (RAS) group. The group is responsible for managing the archive solutions for all electronic documents in the firm, to meet the legal and regulatory obligations. What you'll do This position is for a proactive and experienced systems support engineer who has a strong background supporting mission-critical applications. These systems support the firmwide needs for broker-dealer regulated requirements with real-time business dependencies. The Tier 1 systems are both cloud and on-premise based in a mixed UNIX and Windows infrastructure. The team member will work in an agile based squad with mixed skill sets and be an equal contributor in this environment. The candidate will work with infrastructure teams, application developers, product owners, and internal customers in the firm. The supported systems are critical to the regular functioning of the firm and prior experience in a dynamic, real-time environment is desirable. " Candidate must be well versed in mission-critical application and infrastructure support. Experience with change/incident/problem management processes and ticketing systems such as ServiceNow. " Candidate must have background in Information Technology Infrastructure Library (ITIL) practices. " Candidate must have strong technical experience in Linux environment, excellent troubleshooting skills, scripting skills (Python/shell), experience with job scheduling tools like Autosys " Candidate would also be responsible for the improvement, growth and evolution of the archive process, including process documentation, best practices, tracking, and scoping. " Candidates must be well organized, have strong communication and interpersonal skills. The candidates should be detail-orientated and possess strong analytical skills. They must demonstrate initiative, good judgment, be confident working independently and be comfortable handling sensitive, confidential information. Skills Primary: " 7 years of experience in Linux environment, especially in the area of file systems, " Good understanding of networking, storage technologies (WORM), and infrastructure " Good analytic capability for application troubleshooting " Very good Python and shell scripting and programming expertise, " Experience using relational databases and using SQL, such as IBM DB2, " Experience with ServiceNow, Jira and Confluence. " Experience with change, incident and problem management practices " Experience with SDLC and code review. " Monitoring and troubleshooting with tools like Grafana, Prometheus, Loki and Splunk " Experience with record archive systems, document management systems, or report delivery systems is a plus. Skills Desired: " Exceptional written and verbal communication skills " Good understanding of ITIL, with previous experience in implementing and following the ITIL guidelines " Experience with cloud-based platforms " Experience working with regulatory, compliance and/or litigation group within the financial industry " Vendor management skills with previous experience working with vendor operation teams.

Job Description Job Description Job Description: Scrum Master Onsite in Atlanta, GA W2 rate:$40-$50/hr (Based on the exp) Responsibilities " Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.) " Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels " Translate business needs into user stories, use cases, process flows, and acceptance criteria " Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team " Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities " Manage the product backlog, prioritize features, and support sprint planning in an Agile environment " Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices " Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution " Develop training materials and support change management activities at go-live " Produce clear documentation including BRDs, solution design documents, and process maps Qualifications " 4 8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform " Strong understanding of ServiceNow's data model, workflows, and core modules " Proficiency in requirements management tools (Jira, Azure DevOps, or similar) " Experience working in Agile/Scrum delivery models " Demonstrated ability to facilitate workshops and influence without direct authority " Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences Years of Experience: 16.00 Years of Experience

Job Description Job Description Job Title: ( Sr. ServiceNow Developer ) About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Job Description Responsibilities Design, develop, and implement ServiceNow solutions, including customizations and integrations. Collaborate with stakeholders to gather, analyze, and refine requirements. Customize and configure ServiceNow applications, modules, and workflows. Troubleshoot and resolve technical issues on the ServiceNow platform. Develop and maintain technical documentation, including system designs and user guides. Mentor junior developers and contribute to the team's technical growth. Stay updated on the latest ServiceNow features and industry best practices. Ensure compliance with coding standards, security policies, and best practices. Conduct code reviews and actively participate in design discussions. Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. At least 5 years of hands-on experience with ServiceNow development and administration. Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS. Strong understanding of ITSM and ITOM processes, including workflows and automation. Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management). Familiarity with Agile/Scrum methodologies for project delivery. Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with cross-functional teams. Location : ( Atlanta, GA ) Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need." It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client SELECT AWARDS An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain's Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan

Job Description Job Description Job Description: DevOps ServiceNow Quality Assurance Remote/Atlanta,GA Rate:$40-$42/hr on W2 BGV must be cleared to start ServiceNow platform DevOps Automated Test Framework Jira JavaScript DevOps ServiceNow Quality Assurance Position Summary The ServiceNow Quality Assurance Analyst ensures the reliability, performance, and functionalaccuracy of ServiceNow platform solutions across all stages of the development lifecycle.Embedded within a DevOps team, this role bridges manual testing expertise with automatedtesting capabilities, helping the team deliver high-quality releases at speed. The QA Analystworks closely with developers, administrators, and business stakeholders to define teststrategies, execute test plans, and uphold quality standards. Key Responsibilities Develop, maintain, and execute comprehensive test strategies, test plans, test cases, andtest scripts for ServiceNow configurations, customizations, and integrations. Build and maintain automated test suites using ServiceNow Automated Test Framework(ATF), covering UI flows, business rules, integrations, and regression scenarios. Validate functional requirements against delivered solutions, identifying defects andworking with development teams to drive resolution. Perform functional, regression, integration, performance, and user acceptance testing(UAT) across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules. Integrate ATF test suites into CI/CD pipelines to enforce quality gates before code promotesto production. Review Update Set contents, Flow Designer flows, and script changes for testability,completeness, and adherence to standards. Manage defects through the full lifecycle using Jira, Azure DevOps, or the ServiceNowplatform itself; provide clear, reproducible defect documentation. Collaborate with the ServiceNow Database Developer and platform administrators tovalidate data migrations, transforms, and import sets. Contribute to platform upgrade and patch validation efforts; execute upgrade readinesstesting plans. Produce QA metrics, dashboards, and release readiness reports for stakeholders. Participate in Agile/Scrum ceremonies, contributing quality perspective to sprint planningand retrospectives. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (orequivalent experience). 3 years of QA experience, with at least 2 years focused on ServiceNow platform testing. Hands-on experience with ServiceNow ATF (Automated Test Framework). Solid understanding of ITIL service management processes and ServiceNow ITSM modulebehavior. Familiarity with CI/CD pipelines and DevOps practices. Experience with defect tracking tools (Jira, Azure DevOps, or similar). Working knowledge of JavaScript sufficient to read and assess ServiceNow scripts. Preferred Qualifications ServiceNow Certified System Administrator (CSA) or Certified Application Developer(CAD). Experience with API testing tools (Postman, REST Assured, or similar) for validatingServiceNow integrations. Familiarity with performance testing tools and load testing concepts. ITIL v4 Foundation certification. Experience with test management platforms (TestRail, Zephyr, qTest). Competencies Meticulous attention to detail with a quality-first mindset. Strong analytical thinking with the ability to identify edge cases and failure scenarios. Clear written and verbal communication skills for defect documentation and stakeholderreporting. Collaborative team player capable of influencing quality practices without direct authority. Comfortable operating in fast-paced, iterative release cycles. This role requires active participation in platform upgrade cycles, scheduled maintenancewindows, and release Years of Experience: 13.00 Years of Experience

Job Description Job Description Job Title: Sr. ServiceNow Developer Location: Atlanta, GA (Hybrid) Interview: Web Cam Interview Only Job Description: As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization's use of ServiceNow. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Responsibilities Design, develop, and implement ServiceNow solutions, including customizations and integrations. Collaborate with stakeholders to gather, analyze, and refine requirements. Customize and configure ServiceNow applications, modules, and workflows. Troubleshoot and resolve technical issues on the ServiceNow platform. Develop and maintain technical documentation, including system designs and user guides. Mentor junior developers and contribute to the team's technical growth. Stay updated on the latest ServiceNow features and industry best practices. Ensure compliance with coding standards, security policies, and best practices. Conduct code reviews and actively participate in design discussions. Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. At least 5 years of hands-on experience with ServiceNow development and administration. Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS. Strong understanding of ITSM and ITOM processes, including workflows and automation. Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management). Familiarity with Agile/Scrum methodologies for project delivery. Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with cross-functional teams. Required Skills: ServiceNow platform expertise (development, configuration, integration). JavaScript and scripting knowledge. API integration (REST/SOAP web services). ITSM and ITOM process optimization. ITSM, CSM, HAM, and FSM experience Agile/Scrum project delivery. Technical documentation and system design. Troubleshooting and analytical thinking.

Job Description Job Description Job Title: Sr. ServiceNow Developer Job Location: Atlanta, GA 30332 (Remote) Job Duration: 3-6 Months Job Summary: The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications: 5 years of hands-on ServiceNow development experience in enterprise or large-scale environments 3 years building and supporting custom applications using App Engine Studio 3 years working within Agile or sprint-based delivery models Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills: Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs Advanced proficiency with GlideRecord, query optimization, and transactional logic Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns Solid understanding of ACL design, role hierarchy, and access evaluation order Experience designing and supporting Configurable Workspace and UI Builder-based experiences Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards Experience with REST-based integrations and data exchange using JSON Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required: App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Job Responsibilities: Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments Partner with product owners and stakeholders to translate requirements into technical solutions Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility Review and approve development work to ensure adherence to platform standards and security requirements Support platform upgrades and resolve development-related issues introduced by new releases Contribute to platform documentation, architectural decisions, and operational runbooks Assist with troubleshooting production issues and implementing long-term corrective solutions Participate in change review and release governance processes Skills Matrix: Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. Required 3 Years Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. Required 3 Years Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. Required 3 Years Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health Required 3 Years Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams Required 3 Years Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Required 3 Years

Job Description Job Description Short Description: - As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Complete Description: This requisition is a re-posting of 805203 for new candidate pool. As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization s use of ServiceNow. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Local Atlanta Candidates Only Responsibilities - Design, develop, and implement ServiceNow solutions, including customizations and integrations. - Collaborate with stakeholders to gather, analyze, and refine requirements. - Customize and configure ServiceNow applications, modules, and workflows. - Troubleshoot and resolve technical issues on the ServiceNow platform. - Develop and maintain technical documentation, including system designs and user guides. - Mentor junior developers and contribute to the team s technical growth. - Stay updated on the latest ServiceNow features and industry best practices. - Ensure compliance with coding standards, security policies, and best practices. - Conduct code reviews and actively participate in design discussions. - Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations. Qualifications: - - Bachelor s degree in Computer Science, Information Technology, or a related field. - At least 5 years of hands-on experience with ServiceNow development and administration. - Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS. - Strong understanding of ITSM and ITOM processes, including workflows and automation. - Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management). - Familiarity with Agile/Scrum methodologies for project delivery. - Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration skills to work effectively with cross-functional teams.

Job Description Job Description ServiceNow Developer Tysons, VA Must Have Qualifications: Must have 5 years as a ServiceNow Application Developer, including 3 years as a Certified ServiceNow Application Developer. Must have 4 years of experience with JavaScript and related technologies, including AJAX, XML, JSON, HTML, and CSS. Strong proficiency in Glide Record queries, scripting and implementing Rest APIs. Job Description: Senior Developer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the configuration and integration of "out-of-the-box" ServiceNow solutions, tailoring them to meet unique business needs. Responsibilities • Design, develop, and implement ServiceNow GRC modules in alignment with solution requirements. • Configure solution UI, including Forms, Fields, Lists, Views, Workspaces, UI Policies, Client Scripts, UI Actions, Dashboards, Reports, Service Catalog, and Portals. • Configure solution workflows, including Business Rules, Scheduled Jobs, Script Includes, Flows, Workflows, Notifications, Mail Scripts, and Events. • Configure Users, Roles, Groups, and ACLs. • Create, manage, and deploy Update Sets. • Experience with data imports into GRC application tables. • Build system integrations using Integration Hub and REST API. • Execute functional component testing on GRC workflows. • Create technical solution documentation • As a member of the product team, participate in agile sprints and scrum ceremonies. • Provide ongoing production and end-user support. • Participate in deployment planning, ensuring adherence to software compliance standards. Required Qualifications • ServiceNow Application Developer with 5 years of experience in designing and implementing complex ServiceNow solutions to meet business requirements. • Certified ServiceNow Application Developer for 3 years • 4 years' experience in JavaScript, Ajax, XML, JSON, HTML, CSS. • Proficient with Glide Record queries and scripting. Preferred Qualifications • Certified Implementation Specialist Risk and Compliance (GRC). • Experience building integrations with ServiceNow Integration Hub • Experience building integrations using REST API. • 4 years' experience in Agile practices, building software in an enterprise environment. • Excellent communication skills for collaboration with technical teams and stakeholders. • Ability to translate business requirements into technical solutions. • Proactive and self-motivated with a strong sense of ownership. • Ability to manage multiple priorities and meet deadlines.

Job Description Job Description Sr. ServiceNow Developer Atlanta, GA 30332 6+ Months Local Candidates Strongly Preferred Candidates working 100% remote is acceptable Contract Duration: 3-6 months Agency Interview Type: Either Web Cam or In Person Work Arrangement: Remote Short Description: Under broad supervision, designs, codes, tests, modifies and debugs computer software. Complete Description: Senior ServiceNow Developer Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities • Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments • Partner with product owners and stakeholders to translate requirements into technical solutions • Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility • Review and approve development work to ensure adherence to platform standards and security requirements • Support platform upgrades and resolve development-related issues introduced by new releases • Contribute to platform documentation, architectural decisions, and operational runbooks • Assist with troubleshooting production issues and implementing long-term corrective solutions • Participate in change review and release governance processes Skills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMove Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.Required Years Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.Required Years Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.Required Years Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform healthRequired Years Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teamsRequired Years Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.Required Years

Job Description Job Description Role: Java/J2ee Developer Location: Santa Clara, CA Duration: 6 Months 10 years of strong development experience on Java/J2EE Must have Strong expertise developing containerized Spring boot applications/Microservices APIs and design frameworks. Must have Experience designing and integrating RESTful and message-based APIs (KAFKA) Experience with one or more ORM frameworks such as Hibernate. Must be familiar with microservices design pattern and standards. Experience with SQL & NoSQL like cosmos DB. Must be proficient with API standards, patterns, and best-practices especially Open API/Swagger, REST, SOAP, Graph QL, Async APIs, JDBC, JSON etc Knowledge and experience with DevOps, CI/CD tools including Jenkins, Maven, ServiceNow, GitHub, Release Management etc Write unit tests with Junit, Mockito etc Nice to have knowledge of other programming languages, such as Python and GO. Nice to have hands on experience on cloud Kubernetes services such as AKS, EKS, GKE etc

Job Description Job Description Number : 81487 Worksite address 845 Marietta St NW, Atlanta, GA 30332 Remote opportunity Interview virtual or in person Rate BR : $125.79 PR: $ 93.17 State Agency: GA TECH Senior ServiceNow Developer Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Local Candidates Strongly Preferred Candidates working 100% remote is acceptable Contract Duration: 3-6 months Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities • Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments • Partner with product owners and stakeholders to translate requirements into technical solutions • Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility • Review and approve development work to ensure adherence to platform standards and security requirements • Support platform upgrades and resolve development-related issues introduced by new releases • Contribute to platform documentation, architectural decisions, and operational runbooks • Assist with troubleshooting production issues and implementing long-term corrective solutions • Participate in change review and release governance processes SkillRequired / DesiredAmountof ExperienceDesigning and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.Required3YearsDeveloping role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.Required3YearsImplementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.Required3YearsApply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform healthRequired3YearsParticipate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teamsRequired3YearsProvide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. "All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status." Required3Years

Job Description Job Description Title: ServiceNow SAM Pro Developer Location: Beachwood , OH - 44122 / Moon Township, PA 15108/ Remote Duration: 6 months Payrate $80-90/hr C2C Role Summary The ServiceNow SAM Pro Developer is responsible for designing, implementing, and supporting the Software Asset Management Professional (SAM Pro) module on the ServiceNow platform. This role focuses on ensuring license compliance, Eligible to workimizing software spend, preparing vendor audits, and providing strategic insights through data-driven reporting. You will work closely with IT Finance, Procurement, ITAM, Legal, and vendor management teams to maintain an audit-ready, cost-Eligible to workimized software asset inventory. Key Responsibilities Platform Implementation & Configuration Own the full lifecycle implementation of SAM Pro from plugin activation, configuration, and dashboard customization to integration with CMDB, ITSM, Procurement, Finance, HR, and Discovery modules. Configure and customize SAM Pro including software models, entitlements, installations, contracts, license positions, license metrics, and Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMware, Salesforce). Implement and maintain SAM Pro processes such as normalization, reconciliation, software reclamation, SaaS License Management, usage metering, and Eligible to workimization dashboards to support compliance and cost-reduction goals.

Job Description Job Description Job Title: ServiceNow Client Software Distribution (CSD) Developer Experience: 6 8 years Duration: 6 months Location: Beachwood, OH Type: Contract Rate: $70 to $80 Job Summary We are seeking an experienced ServiceNow CSD Developer to design, implement, and support Client Software Distribution (CSD/CSD 2.0) capabilities on the ServiceNow platform. The role will focus on automating software deployment and removal across Windows, macOS, and Linux endpoints through integration with MECM/SCCM, Microsoft Intune, Jamf, Tanium, and other endpoint management platforms. Required Skills and Experience ServiceNow Development Expertise: 3 5 years of hands-on ServiceNow development experience with strong proficiency in JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, Orchestration, IntegrationHub, and Catalog/Request workflows. CSD Experience: Demonstrated hands-on implementation of Client Software Distribution (CSD or CSD 2.0) including package creation, scheduling, agent management, workflow integration, and troubleshooting deployment failures. Integration Skills: Proven ability to integrate ServiceNow with external systems via REST/SOAP APIs, MID Server, and IntegrationHub spokes especially MECM/SCCM, Intune, Jamf, or equivalent endpoint management tools. Endpoint Management Knowledge: Familiarity with the backend of deployment tools (e.g., SCCM Collections, Intune App Packaging, Jamf policies, device targeting, and deployment mechanisms). Scripting Skills: Advanced JavaScript/GlideScript skills and familiarity with PowerShell or Bash for deployment scripts and automation. Platform Architecture: Familiarity with ServiceNow platform architecture and related applications: ITSM, CMDB/CSDM, Service Catalog, and their relationships with CSD and deployment data. Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to debug deployment failures at scale and implement automated remediation logic. Collaboration & Communication: Good communication and collaboration skills for working with endpoint management, desktop engineering, ITSM, security, and IT operations teams.

Job Description Job Description Pay Rate Range: $ 75.75 - 94.69/hr. Job Title: ServiceNow SAM Pro Developer Job Desccription: The ServiceNow SAM Pro Developer is responsible for designing, implementing, and supporting the Software Asset Management Professional (SAM Pro) module on the ServiceNow platform. This role focuses on ensuring license compliance, optimizing software spend, preparing vendor audits, and providing strategic insights through data-driven reporting. You will work closely with IT Finance, Procurement, ITAM, Legal, and vendor management teams to maintain an audit-ready, cost-optimized software asset inventory. Key Responsibilities Platform Implementation & Configuration Own the full lifecycle implementation of SAM Pro from plugin activation, configuration, and dashboard customization to integration with CMDB, ITSM, Procurement, Finance, HR, and Discovery modules. Configure and customize SAM Pro including software models, entitlements, installations, contracts, license positions, license metrics, and Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMware, Salesforce). Implement and maintain SAM Pro processes such as normalization, reconciliation, software reclamation, SaaS License Management, usage metering, and optimization dashboards to support compliance and cost-reduction goals. License Compliance & Optimization Manage software licenses, entitlements, and contracts to ensure compliance with vendor agreements. Conduct audits, run reconciliations, and identify cost-saving opportunities by eliminating underused or over-licensed software. Configure reconciliation engines to produce accurate compliance positions for major vendors (Microsoft, Oracle, Adobe, VMware, Salesforce, etc.). Translate complex licensing contracts (per-user, per-device, per-core, processor, named-user, concurrent, SaaS/subscription) into technical reconciliation rules and compliance logic. Identify underutilized software and provide actionable data for license "harvesting," reclamation, and contract renewals. Data Quality & Normalization Implement and maintain normalization processes using ServiceNow Content Library and Publisher Packs to ensure high-quality, audit-ready software discovery data. Troubleshoot software discovery data quality issues and resolve mismatches between discovered installations and normalized software models. Lead the integration of SAM Pro with key data sources including Discovery, ITOM, Service Mapping, SCCM/MECM, Intune, Jamf, cloud portals, and other inventory tools to ensure accurate normalization, reconciliation, and validation of software asset records. Vendor Audit Preparedness Prepare for and respond to software publisher audits by maintaining proof-of-license documentation, usage evidence, and compliance positions in SAM Pro. Ensure all entitlements, installations, and license positions are audit-ready with supporting documentation and evidence trails. Technical Development Develop and maintain technical components including Flow Designer flows/subflows, IntegrationHub actions, Business Rules, Script Includes, Client Scripts, UI Policies, and custom APIs to support complex licensing logic and SAM automation. Ensure software installations correctly map to CMDB following CSDM standards. Maintain data quality across SAM Pro tables and related ITAM/ITSM modules. Integrate SAM Pro with related processes: ITSM (Incident, Change, Request), CMDB/CSDM, Procurement, Finance, HR, and vendor management systems. Reporting & Strategic Advisory Create executive dashboards and detailed reports showing software consumption, compliance risk, optimization opportunities, cost savings, and license position trends. Translate data into strategic insights for senior management to guide procurement decisions, renewals, migrations (on-prem to SaaS), and cost-saving measures. Generate reports on software usage, compliance positions, and cost savings to inform strategic decision-making. Documentation & Collaboration Produce technical documentation (designs, configuration guides, runbooks, data flows, integration architectures) and provide knowledge transfer or mentoring to internal teams on SAM Pro and platform best practices. Work closely with ITAM, procurement, vendor management, legal, finance, ITSM, and IT operations stakeholders across the software lifecycle. Required Skills and Experience ServiceNow Development Expertise: 3-5 years of hands-on ServiceNow development experience with strong proficiency in JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, and platform customization. SAM Pro Experience: At least 2-3 years of practical experience implementing and supporting ServiceNow SAM Pro with deep understanding of software models, entitlements, license positions, normalization, reconciliation, reclamation, SaaS License Management, and optimization. Licensing Knowledge: Solid understanding of software licensing concepts (per-user, per-device, per-core, processor, named-user, concurrent, SaaS/subscription) and vendor audit/compliance practices for major publishers (Microsoft, Oracle, Adobe, VMware, Salesforce). Integration Skills: Proven ability to integrate ServiceNow with external systems via REST/SOAP APIs, MID Server, and IntegrationHub spokes-especially Discovery, SCCM/MECM, Intune, Jamf, and inventory tools. Platform Architecture: Familiarity with ServiceNow platform architecture and related applications: ITSM, CMDB/CSDM, ITOM Discovery, Service Mapping, Service Graph, and their relationships with ITAM/SAM data. Analytical Skills: Strong analytical and problem-solving skills with the ability to translate complex licensing contracts into robust, upgrade-safe technical solutions. Detail-oriented mindset to ensure data accuracy. Collaboration & Communication: Good communication and collaboration skills for working with ITAM, procurement, vendor management, legal, finance, and IT operations stakeholders. Preferred Qualifications Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - Software Asset Management Professional (CIS-SAM) ServiceNow Certified Implementation Specialist - IT Asset Management (CIS-ITAM) and/or CIS-ITSM ITAM Background: Prior experience in IT Asset Management, Software Asset Management, or license management in a medium-to-large enterprise environment. Process Improvement Mindset: Demonstrated ability to drive cost optimization and process improvement through data-driven insights. Skills: ServiceNow Experience Required : 6-8 years Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNServiceNowYes1 >7 years