30 jobs found

Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description Job Title: ServiceNow Developer Location: Reston, VA (Primarily remote, but hybrid) Duration: 9 Month Contract PURPOSE: Performs in ServiceNow Senior Developer position and will play a key role in maturing Customer Service Products built on the ServiceNow platform. Will help lead ServiceNow delivery and work with key business units and process managers to build solutions and processes, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform. Performs complex analysis, design, development, automated unit and integration testing, and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems, language, and/or equipment. Designs, codes, tests, develops, and documents application programs for computer systems. Works with end-users and project stakeholders to define system scope and objectives. Manages modifications to and maintenance of operational programs and procedures. Leads stakeholder and product owner meetings to define software requirements and creates highly complex systems ServiceNow modules ITSM, CSM, CMDB, ITOM, SOM. Expert ServiceNow APIs and scripting (Business Rules, Client Scripts, etc.). Expert

GovCIO LLC seeks a ServiceNow Workflow Manager to lead design, optimization, and governance of ServiceNow workflows within our Information Technology & Digital Solutions organization supporting federal clients. You will own end-to-end workflow strategy, translating customer and cyber security needs into scalable ITSM and automation solutions aligned with ITIL. Partnering with cross-functional teams, you'll manage platform roadmaps, integrations, and releases while ensuring compliance with federal security and data standards. GovCIO's agile, innovative culture offers significant growth, visibility, and impact within mission-critical government IT programs. Responsibilities Lead design, configuration, and optimization of Service Now workflows across IT & Digital Solutions. Translate business requirements into scalable Service Now solutions aligned with ITIL best practices. Collaborate with cyber, infrastructure, and application teams to integrate Service Now with other enterprise tools. Oversee Service Now releases, upgrades, and change management processes. Develop dashboards and reports to track workflow performance and service quality. Provide technical guidance and mentorship to analysts and developers on the Service Now platform. Ensure compliance with federal security, data, and configuration management standards. Engage stakeholders to continuously improve processes and user experience. Document solutions, standards, and governance for Service Now workflows. Support incident, problem, and request fulfillment processes using Service Now. Required Skills Service Now platform administration Service Now workflow design ITSM/ITIL processes Service Now scripting (JavaScript, Glide) Integration via REST/SOAP APIs Agile project management Requirements gathering Change and release management Performance monitoring and reporting Stakeholder communication

Pay Range: $32.00hr - $37.00hr Job Overview: The Training System Specialist serves as a primary administrative point of contact for Training and Enablement system needs. This role collaborates with cross-functional stakeholders to consult on training execution, support systems operational processes, and ensure effective platform administration. The role focuses strictly on system administration rather than content creation. Duties: Serves as a point of contact for Training & Enablement system administrative needs and requests. Collaborates effectively with organization Training & Development stakeholders such as managers, trainers, field personnel, customers, and others as needed. Consults on all topics associated with processes, operations, and execution of training requests. Partners with colleagues and stakeholders as needed for additional guidance on operational support, standards, issue resolution, and escalation, when required. Follows and promotes best practice approaches that drive compliance and role requirements. Effectively communicates any process improvement opportunities aligned to the Training & Development strategy. Deals with diverse and complex issues where analysis may require in-depth evaluation of many factors. Exercises judgment in evaluating methods and may determine criteria for obtaining solutions. Maintains and continuously improves the processes and systems required within the role. Participates in special projects as requested. Utilizes technology and systems required of the position, including ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platforms, and Google Suite. Skills/Abilities: Enables Training & Development overall success by processing requests for Enablement & Technology Administration with a focus on systems. Processes requests for users and customers. Sends personalized messages and manages CRM, LMS, and LXP source system data to ensure accuracy. Processes enrollment requests and training assignments in LMS and LXP as requested. Processes requests for learner support. Provides ongoing learner support, including troubleshooting, follow-up communications, progress monitoring, reporting, and visibility to teams regarding learner progress. Serves as a point of contact for learning programs and engages with trainers, developers, managers, and field personnel as needed. Provides information, data, and analysis as requested while ensuring a high level of customer service to learners and stakeholders. Promotes best practice approaches aligned to Training & Development goals and priorities. Understands the business goals for Training & Development as well as for the assigned area of business. Maintains and continuously improves quality systems and processes while achieving quality objectives through daily actions. Candidate Profile: Bachelor's degree, Associate's degree with 3 years of related work experience, or equivalent total work experience. Thorough business process understanding of training and learning processes. Strong verbal and written communication skills and stakeholder management capabilities. Strong consulting skills, including outstanding customer service and interpersonal skills. Excellent problem-solving and analytical skills to independently resolve a variety of routine and complex issues. Ability to identify, drive, or participate in implementing process improvement activities. Ability to work in a fast-paced and changing environment and effectively manage multiple priorities while maintaining composure and flexibility. Preferred Qualifications: Bachelor's degree or equivalent experience preferred. Proficient in SuccessFactors, Cornerstone, or other Learning Management Systems. Proficient in Microsoft tools and Google Suite. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Associate Systems Administrator, Supply Chain Rapid Response Team The Associate Systems Administrator is an opportunity to build your career in enterprise technology while supporting the systems that keep Supply Chain operations running. In this role, you'll help monitor and support critical technology platforms, troubleshoot system issues, and work closely with developers, business partners, and technology teams to keep systems reliable and performing as expected. We're looking for someone who brings strong customer service and problem-solving skills, technical aptitude, and a genuine willingness to learn. You don't need to know everything coming in. What's most important is the ability to learn quickly, work through issues, communicate clearly, and follow established IT service management (ITSM) processes. This is a great opportunity for someone looking to grow their experience in systems administration, enterprise application support, and Supply Chain technology! Location: This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy. Duties and Responsibilities: Provide end-to-end support for all Supply Chain Solutions, inclusive of our WMS and operating systems, business applications, hardware devices, and cloud-based services Serves as the immediate technical contact for all locations that use Supply Chain systems, responding to user inquiry primarily through calls & chats, while detailing all interactions in ServiceNow Solves issues and outages with urgency and informed by issue impact, including collaboration with vendors, developers, and application administrators to resolve and determine root cause. Manages automation infrastructure for DCs, MDCs, and Ship Hubs. Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems. Communicate technical information clearly to both technical and non-technical audiences, demonstrating professionalism, accountability, and a first-in-class customer service mentality when interacting with customers and teammates Uses standardized procedures and best practices to achieve goals, objectives and meet deadlines, and when no process exists works with surrounding resources to create those guidelines as needed Champions all issues through resolution, prioritizing business impact and ensuring SLA performance meets or exceeds expectations Assist in knowledge management activities, including creating, updating, and maintaining technical documentation and runbooks including ServiceNow records Qualifications and Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered. 1-2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role. Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred. Basic understanding of troubleshooting application, infrastructure, and software issues in a fast-paced environment. Fundamental knowledge of supply chain operations and supporting technology platforms. Basic understanding of IT service management principles and ticketing systems. Working knowledge of SQL and database concepts. Familiarity with automation technologies used in distribution and logistics environments. Strong analytical, problem-solving, and communication skills (both verbal and written). Ability to explain technical concepts to both technical and non-technical audiences. Self-motivated, meticulous, and able to manage multiple priorities effectively. Willingness to participate in on-call support rotation and occasional travel to distribution locations. Demonstrated reliability, accountability, adaptability, and commitment to attendance. Strong customer focus and commitment to service excellence. Must be comfortable taking calls and speaking directly to internal partners and customers on the phone. CompTIA A+, Network+, or similar entry-level certification a plus. Microsoft Azure Fundamentals (AZ-900) certification or coursework a plus. Experience using ServiceNow or another IT service management platform a plus. Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools a plus. Experience creating user documentation or knowledge articles a plus. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience. - $4,387.02 - $7,681.62 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Job Description ServiceNow Developer - Raleigh, North Carolina Hybrid Contract role Design and develop scalable ServiceNow solutions across TPSM, ITOM, SPM, IRM, CSM, and related modules. Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and other platform components. Build automated workflows utilizing Flow Designer, IntegrationHub, or Workflow Data Fabric. Establish reusable development patterns and standardized configurations capable of scaling across multiple environments. Design and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, web services, and other integration technologies. Integrate ServiceNow with monitoring tools, cloud platforms, and CMDB sources to drive automation and reduce manual effort. Translate complex business requirements into technical designs and maintainable platform configurations. Participate in platform upgrades, testing, release management, and advanced production troubleshooting. Conduct code reviews, promote secure development standards, and mentor junior developers and administrators.

Job Description Role does need to be 1-2 days onsite. Hybrid role. US citizen required will be working with federal client data. Role summary You will build, test and release the integrations and scoped applications behind our ServiceNow managed service offerings. You will connect the Now Platform to leading security technologies, validate each workflow end to end in our lab, and package the result as releasable, supportable solutions that we own. You will build reusable components for a growing portfolio, with clear standards and automated testing. What you'll do Build integrations using IntegrationHub spokes, Flow Designer, REST and SOAP APIs, the MID Server and Service Graph Connectors, extending them with server-side scripting (JavaScript, Glide APIs) and scoped applications where needed. Configure and extend partner-provided ServiceNow applications, and build custom integrations only where those applications leave a gap. Integrate security platforms such as backup and recovery, asset and exposure management, PKI and certificate management, and security automation tools. Write automated tests with the Automated Test Framework (ATF), validate end-to-end workflows in the lab, and record results as evidence. Manage the application lifecycle: source control, versioning, release packaging, and compatibility testing against ServiceNow family releases. Produce technical documentation, deployment guides and hand-off packages for Platform Operations. Provide time-boxed L3 escalation for our applications and integrations. Build demos and support lab validation events. Required qualifications 8+ years of hands-on ServiceNow development, with a focus on integrations. Built, tested and validated production integrations between ServiceNow and third-party platforms (such as security tools) using REST or SOAP APIs, IntegrationHub and the MID Server, including authentication (OAuth, API keys, certificates) and error handling. Hands-on experience with ServiceNow's security and AI capabilities: at least one of Security Operations (Security Incident Response, Vulnerability Response), Integrated Risk Management, or AI features such as Now Assist and AI Agents. Server-side scripting (JavaScript, Glide APIs) to extend integrations and scoped applications. Wrote and maintained automated tests with ATF. Used source control and structured release practices (update sets or application repository, versioning). Wrote clear technical documentation that others used to deploy or support your work. Preferred qualifications Experience across both ServiceNow security and AI, including AI Control Tower. Built integrations delivered as part of a managed or multi-customer service. ServiceNow Store or Built-On application development. Scripting outside ServiceNow, such as Python or PowerShell. Experience with Service Graph Connectors or CMDB data ingestion. Certifications (desirable, not required) ServiceNow Certified System Administrator (CSA); Certified Application Developer (CAD); ServiceNow AI credentials. What success looks like in the first 90 days Lab development and test instances set up to standards, with source control in place. At least one partner integration built, tested with ATF and validated end to end in the lab. Reusable integration components documented for the next offering.

Job Description Role Summary: Lead the execution and optimization of enterprise Application Security testing services, including SAST, SCA, Secrets Detection, and DAST. Drive secure SDLC adoption through CI/CD integration, vulnerability validation, infrastructure vulnerability management, risk-based remediation tracking, SBOM management, and security metrics reporting. Checkmarx tool experience is Mandatory Key Responsibilities Perform continuous and incremental application security testing using SAST, SCA, Secrets Detection, and DAST tools. Proficient in Checkmarx - architect level (Mandatory) Validate findings, eliminate false positives, and support vulnerability remediation activities. Integrate security scanning into CI/CD pipelines and enforce secure development gates. Manage SBOM generation, open-source dependency risks, CVE tracking, and vulnerability exposure reporting. Track remediation SLAs, TTD/TTR metrics, and application security KPIs. Partner with development, DevSecOps, and platform engineering teams to drive remediation and continuous security improvements. Support security assessments, tool optimization, reporting, and developer enablement initiatives. Review the report before publishing and lead the report readout meetings with the stakeholders Provide guidance and Technical governance to the team members Experience 10+ years of experience in Application Security, Secure SDLC, or DevSecOps. Hands-on experience operating enterprise AppSec scanning platforms and vulnerability management processes. Experience integrating security testing into CI/CD pipelines and cloud-native environments. Strong understanding of OWASP Top 10, secure coding practices, and software supply chain security. Technical Skills & Tool Experience SAST: Checkmarx. SCA & SBOM: Checkmarx DAST & API Security: Checkmarx Secrets Detection: GitGuardian/ GitHub Secret Scanning. DevSecOps: Azure DevOps/ GitHub Actions/ Jenkins/ GitLab CI/CD. Container & Cloud Security: Prisma Cloud/ Wiz/ Aqua/ Microsoft Defender for Cloud. Reporting & ITSM: ServiceNow/ Power BI/ Grafana Preferred Certifications CEH/Security+/Certified DevSecOps Professional/AWS/Azure Security Specialty

Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description Job Description Job Title: Senior ServiceNow Custom Application Developer Location: Lafayette, LA, Knoxville, TN, Columbia, SC or Birmingham, AL Type: Permanent Full Time Responsibilities • Build and support scalable ServiceNow scoped applications and custom platform solutions for a financial services environment. • Develop maintainable applications, automations, integrations, and workflows that align with enterprise standards. • Bring strong hands-on ServiceNow development experience, including custom application development, platform scripting, REST API integrations, and workflow automation. • Collaborate with Agile teams, including sprint planning, backlog refinement, demos, and iterative development. • Work comfortably in AWS-heavy environments and utilize modern AI assisted development tools to improve delivery quality and productivity. Requirements • 5+ years of experience developing ServiceNow Scoped Applications and custom solutions. • Hands-on ServiceNow platform development experience, including Flow Designer, IntegrationHub, Script Includes, Business Rules, UI Actions, and REST APIs. • Experience integrating ServiceNow with AWS services and other external platforms. • Working knowledge of Python for automation, integrations, and data processing. • Ability to build scalable, maintainable solutions that align with enterprise and security standards. • Comfortable working in Agile delivery teams. • Familiarity with AI assisted development tools such as GitHub Copilot, ServiceNow AI tools, or GenAI coding assistants. • Strong troubleshooting, documentation, and communication skills. • Experience in financial services or similarly regulated enterprise environments is a plus. • ServiceNow Certified Application Developer certification is required. • AWS experience is preferred. • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh

Job Description Job Description Job Title : AWS Production Support Engineer - Birmingham, AL Location : Birmingham, Alabama Type : Contract-to-Hire Compensation : $75,000.00 Work Model : Onsite - onsite Overview System One is seeking an AWS Production Support Engineer to provide hands-on operational support for business-critical applications running in AWS within a large financial services environment. The engineer will monitor application health, investigate alerts and incidents, troubleshoot AWS services, manage operational tickets, and coordinate with development teams and technical SMEs to restore service. The role will use Amazon CloudWatch, AWS CloudTrail, Splunk, ServiceNow, and AWS console/logging capabilities to investigate production issues and determine the appropriate resolution or escalation path. The engineer will also support application releases, production changes, resiliency exercises, and scheduled weekend activities. This is primarily a production support and AWS cloud operations role, rather than application development. Candidates should be comfortable investigating beyond documented knowledge articles, developing an understanding of the applications they support, and taking increasing ownership of recurring production issues. Responsibilities Provide production support for AWS-hosted enterprise applications. Monitor applications and infrastructure using Amazon CloudWatch, AWS CloudTrail, Splunk, and related tools. Investigate alerts through the AWS console, logs, and metrics to identify failure points and business impact. Troubleshoot AWS services and Amazon SNS-related events. Manage incidents, operational tickets, and support queues through ServiceNow. Perform technical triage and coordinate resolution with application developers, cloud teams, and SMEs. Escalate complex incidents with complete technical findings and supporting evidence. Follow established knowledge articles while independently investigating issues without documented resolutions. Support weekday deployments, application releases, and production change activities. Participate in LTO 2/LTO 3 resiliency exercises and scheduled weekend LQS activities. Identify vulnerabilities and operational risks encountered during production support. Develop knowledge of application functionality and take increasing ownership of recurring incidents. Ensure incidents and tickets are progressed or resolved in a timely manner. Work effectively within the team's 24x7 production support model. Requirements 2+ years of hands-on AWS cloud operations and production support experience. Strong ability to navigate the AWS console and troubleshoot application, service, and infrastructure issues. Hands-on experience with Amazon CloudWatch and AWS CloudTrail for monitoring, logs, metrics, and incident investigation. Strong production troubleshooting, log analysis, and incident triage skills. Experience with ServiceNow for incident and ticket management. Ability to investigate application alerts, transaction failures, AWS service issues, and operational incidents. Experience coordinating incident resolution with application development teams, cloud teams, and technical SMEs. Ability to work independently when a knowledge article or documented procedure does not fully address an issue. Strong communication, ownership, analytical thinking, and problem-solving skills. Flexibility to support releases, production changes, resiliency activities, and changing support schedules. Ability to work effectively within a 24x7 production environment. Desired Skillset Preferred: Splunk, AWS certification, Apache Airflow, CashPoint monitoring, and experience supporting resiliency/recovery exercises. Certification AWS Associate-level certification or equivalent demonstrated AWS expertise. An expired Associate-level certification may be accepted based on current hands-on experience. The intake's certification section specifically identifies the AWS Associate certification as required. Educational Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh

Job Description Job Description Company Overview: About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students. Purpose: Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality. Mission: Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education. Product Owner Overview: At Incident IQ, we are reinventing how software gets built. In our Full Stack Agentic Development (FSAD) model, engineering capacity is no longer the bottleneck, context is. The Product Owner is the person who eliminates that bottleneck. This role is less about managing a backlog and more about becoming the deepest source of customer understanding on the team, translating real K-12 pain points into the structured context that AI agents and developers need to build the right thing, fast. This means spending less time in traditional Agile ceremonies and more time inside the build cycle, co-creating in real time alongside developers and AI agents, validating output as it is generated, and ensuring the team never loses the "why" behind what they are building. The right candidate brings deep empathy for K-12 customers, the precision to encode that understanding into markdown-based Vision Canvases, and the drive to prove that Human + AI + Dev produces more than the sum of their parts. The Mindset We're Looking For: Technical background matters less than attitude. We are looking for someone who: Sees AI as a collaborator, not just a tool, and is excited to plan and work inside AI environments alongside their team. Is energized by building new processes, not just following established ones. Can execute with discipline in the present while imagining and influencing a better future model. Communicates with precision, knowing that clear inputs to AI systems are as important as clear requirements to engineers. Thrives in a fast-moving, iterative environment where today's best practice may be replaced by something better next quarter. Product Owner Responsibilities: Develop deep, firsthand empathy for K-12 customer workflows, becoming the team's ultimate source of truth on what users need, why they need it, and what "winning" looks like for them. Transform customer pain points into high-fidelity Vision Canvases, structured markdown documents that provide the shared context AI agents and developers need to build the right thing without rework or misinterpretation. Be present and active inside the build cycle, participating in real-time alongside developers and AI agents, validating code and UI/UX as it is generated rather than reviewing it days later in a handoff. Participate in lightweight team cadences focused on outcomes and unblocking, not ceremony. Agile rituals serve the work; the work does not serve the rituals. Design for the customer, not for the process, collaborating with designers and engineers to ensure every UX decision is grounded in real user workflows and validated quickly, not debated in planning docs. Work closely with Customer Success to identify, triage, and resolve key product issues. Support go-to-market initiatives and product launches with internal enablement and external communication. Own and continuously sharpen the team's shared context, ensuring every member of the pod, human and AI, understands the "why" behind every feature well enough to make good decisions independently. Map new features and configure dashboards in Incident IQ's third-party Product Usage Analytics Tool. Serve as a product ambassador internally and externally, sharing knowledge, answering questions, and building trust. Participate in collaborative AI-driven planning sessions where shared context is established before development begins, ensuring the whole team is aligned inside the same AI environment. Author, iterate, and refine structured markdown files that define agent tasks, acceptance criteria, and workflow logic, functioning as the programming language through which product decisions are directly translated into working code. Own the quality gate between AI-generated output and what ships, reviewing features, documentation, and test cases against the markdown context you authored to ensure product intent is fully preserved. Author and own the structured context, in markdown, that both engineering teammates and AI agents work from, encoding product intent precisely enough that it drives correct outcomes without constant interpretation or handoff. Partner with engineering and product leadership to help define and mature Incident IQ's FSAD methodology as we progress toward a fully agentic development model. Remain adaptable as tools, processes, and expectations evolve rapidly, bringing a growth mindset and willingness to experiment, learn, and iterate on how the team works. Product Owner Requirements: A track record of building customer understanding into product decisions, whether through product management, customer success, support, or adjacent roles in SaaS or B2B environments. Background in Agile or Scrum is a useful context, but we value your ability to work in a new model over your fluency in the old one. Proficiency with markdown, or a strong willingness to master it quickly. In our FSAD model, POs "code" alongside developers using markdown as the programming language, directly translating design decisions into working code. A CS degree is not required; what matters is the ability to encode customer intent precisely enough that it drives correct outcomes without rework. Exceptional communication skills, with the ability to describe complex workflows, logic, and visual states clearly and concisely for both technical teammates and AI agents. Precision of language is a core job skill in this model, not a soft skill. Strong analytical skills and experience with data-driven product design and decision-making. Demonstrated comfort with ambiguity, fast-moving environments, and evolving processes. Proficiency with product and project management tools such as Asana, Azure DevOps, Jira, Confluence, or Miro. Genuine curiosity about AI tools and a demonstrated willingness to build new working habits around them, including hands-on experience with prompt engineering, AI-assisted workflows, and using structured markdown to drive development outcomes alongside engineering teammates. Experience with workflow and service management platforms (ServiceNow, BMC, etc.) is preferred but not required. What makes Incident IQ different: We facilitate whole-person growth where employees can develop personally as well as professionally. We offer an energetic and collaborative environment; everyone's opinion matters! We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE! We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). Incident IQ is an Equal Opportunity Employer

Job Description Job Description Company Overview: About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students. Purpose: Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality. Mission: Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education. Product Owner Overview: At Incident IQ, we are reinventing how software gets built. In our Full Stack Agentic Development (FSAD) model, engineering capacity is no longer the bottleneck, context is. The Product Owner is the person who eliminates that bottleneck. This role is less about managing a backlog and more about becoming the deepest source of customer understanding on the team, translating real K-12 pain points into the structured context that AI agents and developers need to build the right thing, fast. This means spending less time in traditional Agile ceremonies and more time inside the build cycle, co-creating in real time alongside developers and AI agents, validating output as it is generated, and ensuring the team never loses the "why" behind what they are building. The right candidate brings deep empathy for K-12 customers, the precision to encode that understanding into markdown-based Vision Canvases, and the drive to prove that Human + AI + Dev produces more than the sum of their parts. The Mindset We're Looking For: Technical background matters less than attitude. We are looking for someone who: Sees AI as a collaborator, not just a tool, and is excited to plan and work inside AI environments alongside their team. Is energized by building new processes, not just following established ones. Can execute with discipline in the present while imagining and influencing a better future model. Communicates with precision, knowing that clear inputs to AI systems are as important as clear requirements to engineers. Thrives in a fast-moving, iterative environment where today's best practice may be replaced by something better next quarter. Product Owner Responsibilities: Develop deep, firsthand empathy for K-12 customer workflows, becoming the team's ultimate source of truth on what users need, why they need it, and what "winning" looks like for them. Transform customer pain points into high-fidelity Vision Canvases, structured markdown documents that provide the shared context AI agents and developers need to build the right thing without rework or misinterpretation. Be present and active inside the build cycle, participating in real-time alongside developers and AI agents, validating code and UI/UX as it is generated rather than reviewing it days later in a handoff. Participate in lightweight team cadences focused on outcomes and unblocking, not ceremony. Agile rituals serve the work; the work does not serve the rituals. Design for the customer, not for the process, collaborating with designers and engineers to ensure every UX decision is grounded in real user workflows and validated quickly, not debated in planning docs. Work closely with Customer Success to identify, triage, and resolve key product issues. Support go-to-market initiatives and product launches with internal enablement and external communication. Own and continuously sharpen the team's shared context, ensuring every member of the pod, human and AI, understands the "why" behind every feature well enough to make good decisions independently. Map new features and configure dashboards in Incident IQ's third-party Product Usage Analytics Tool. Serve as a product ambassador internally and externally, sharing knowledge, answering questions, and building trust. Participate in collaborative AI-driven planning sessions where shared context is established before development begins, ensuring the whole team is aligned inside the same AI environment. Author, iterate, and refine structured markdown files that define agent tasks, acceptance criteria, and workflow logic, functioning as the programming language through which product decisions are directly translated into working code. Own the quality gate between AI-generated output and what ships, reviewing features, documentation, and test cases against the markdown context you authored to ensure product intent is fully preserved. Author and own the structured context, in markdown, that both engineering teammates and AI agents work from, encoding product intent precisely enough that it drives correct outcomes without constant interpretation or handoff. Partner with engineering and product leadership to help define and mature Incident IQ's FSAD methodology as we progress toward a fully agentic development model. Remain adaptable as tools, processes, and expectations evolve rapidly, bringing a growth mindset and willingness to experiment, learn, and iterate on how the team works. Product Owner Requirements: A track record of building customer understanding into product decisions, whether through product management, customer success, support, or adjacent roles in SaaS or B2B environments. Background in Agile or Scrum is a useful context, but we value your ability to work in a new model over your fluency in the old one. Proficiency with markdown, or a strong willingness to master it quickly. In our FSAD model, POs "code" alongside developers using markdown as the programming language, directly translating design decisions into working code. A CS degree is not required; what matters is the ability to encode customer intent precisely enough that it drives correct outcomes without rework. Exceptional communication skills, with the ability to describe complex workflows, logic, and visual states clearly and concisely for both technical teammates and AI agents. Precision of language is a core job skill in this model, not a soft skill. Strong analytical skills and experience with data-driven product design and decision-making. Demonstrated comfort with ambiguity, fast-moving environments, and evolving processes. Proficiency with product and project management tools such as Asana, Azure DevOps, Jira, Confluence, or Miro. Genuine curiosity about AI tools and a demonstrated willingness to build new working habits around them, including hands-on experience with prompt engineering, AI-assisted workflows, and using structured markdown to drive development outcomes alongside engineering teammates. Experience with workflow and service management platforms (ServiceNow, BMC, etc.) is preferred but not required. What makes Incident IQ different: We facilitate whole-person growth where employees can develop personally as well as professionally. We offer an energetic and collaborative environment; everyone's opinion matters! We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE! We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). Incident IQ is an Equal Opportunity Employer

Job Description Job Description LightFeather is seeking a highly skilled and experienced ServiceNow Architect to join our Washington, D.C.-based team in a fully remote capacity. In this role, you will design, implement, and optimize ServiceNow solutions supporting IT modernization initiatives. The ideal candidate will possess extensive expertise in ServiceNow architecture, integrations, and customization, with a strong track record of leveraging the platform to streamline workflows, improve service delivery, and enhance operational efficiency. This is a Full-Time, Remote Position. Location: Fully Remote Job Type: Full-time Salary: $150,000-$170,000k annually Clearance Requirement: U.S. citizenship is required. Candidates must possess or be able to obtain a Secret or Top Secret security clearance. Key Responsibilities Design and optimize scalable ServiceNow solutions that align with business and IT requirements while adhering to platform best practices. Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability. Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications. Develop custom applications and extend ServiceNow modules using ServiceNow App Engine, Flow Designer, scripting, and other platform capabilities. Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security. Optimize ServiceNow workflows, manage data migrations, and enhance system performance through platform configuration and best practices. Conduct code reviews, testing, and deployment planning to maintain high standards of reliability, scalability, and security. Provide technical leadership by mentoring developers, guiding stakeholders, and enforcing ServiceNow development best practices. Create and maintain detailed documentation for applications, system designs, configurations, integrations, and processes. Ensure compliance with IT security standards, data governance policies, and regulatory requirements relevant to the platform. Troubleshoot and resolve technical issues affecting ServiceNow performance and functionality. Drive continuous improvement by staying current with ServiceNow updates and features and recommending system enhancements that align with IT modernization goals. Required Qualifications Active Secret or higher clearance ServiceNow Certified System Administrator (CSA). 5+ years of experience as a ServiceNow Architect or in a similar role. In-depth experience with ServiceNow integrations, custom development, and troubleshooting. Expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting. Strong knowledge of ServiceNow data models, workflows, JavaScript, REST APIs, and web technologies, including HTML and CSS. Experience with ServiceNow upgrades, performance optimization, and implementing best practices for scalability. Strong knowledge of data security practices and integration security protocols. Excellent communication and collaboration skills, with the ability to engage effectively with technical and non-technical stakeholders. Strong problem-solving capabilities and a proven ability to develop innovative solutions to complex technical challenges. Experience with Agile and DevOps methodologies. Self-motivated, proactive, and able to work independently in a remote environment. Preferred Qualifications ServiceNow Certified Application Developer (CAD) or equivalent certifications. Experience with cloud platforms such as AWS and Azure. Experience with DevOps tools such as Jira, Jenkins, and GitHub. Why Join LightFeather? At LightFeather, you're not just taking a job-you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Job Description Job Description Description: On-site in either Bristol, CT or Orlando, FL Our client seeks an experienced ServiceNow Project Manager to lead a large-scale ServiceNow implementation and transformation program for a major enterprise organization. The Project Manager will drive project execution, manage cross-functional teams, coordinate with business and technical stakeholders, and ensure successful delivery of ServiceNow capabilities across multiple business units. The ideal candidate brings a background managing ServiceNow implementations, enterprise software projects, and Agile delivery teams while maintaining accountability for scope, budget, schedule, risks, and stakeholder communication. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $72.00 to $76.00/hr. w2 JN -70 Responsibilities: Lead end-to-end delivery of the ServiceNow implementation program, from planning through deployment and stabilization. Develop and manage project plans, timelines, milestones, budgets, and resource forecasts. Coordinate activities across business stakeholders, ServiceNow developers, architects, administrators, vendors, and executive leadership. Facilitate project governance meetings, steering committee reviews, and executive status updates. Manage project scope, risks, issues, dependencies, and change requests. Ensure successful deployment of ServiceNow modules including ITSM, ITOM, ITAM, CMDB, HRSD, and Service Catalog. Partner with business stakeholders to align project objectives with business priorities. Support Agile ceremonies, sprint planning, backlog prioritization, and release management activities. Monitor project health through KPIs, dashboards, and status reporting. Drive organizational change management, user adoption, and communication strategies. Ensure adherence to project management best practices and organizational governance standards. Experience Requirements: 7+ years of project management experience leading enterprise technology initiatives. 3+ years managing ServiceNow implementation or enhancement projects. Proven experience managing multiple workstreams, vendors, and cross-functional teams. Strong understanding of ServiceNow platform capabilities and implementation methodologies. Experience managing budgets, schedules, resource planning, and project financials. Strong stakeholder management and executive communication skills. Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments. Proficiency with project management tools such as Jira, Azure DevOps, Microsoft Project, or Smartsheet. Ability and willingness to work onsite in Orlando, FL four (4) days per week. Preferred: PMP, CSM, PMI-ACP, SAFe, ServiceNow CSA or Implementation certifications. Preferred: Experience leading ITSM, ITOM, ITAM, CMDB, or HRSD deployments and supporting enterprise-wide implementations with 5,000+ users. Preferred: Experience within media, entertainment, hospitality, tourism, or theme park environments. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Job Description Job Description Request ID: 111075-1 Job Title: ServiceNow Tech Lead SPO and F&A Location: Montvale, NJ (Onsite) Duration: 6 months Pay Range: $70-73/Hour on W2/C2C (All Inclusive) Job Description: Strong expertise in ServiceNow Finance and Accounting Operations (FAO) and/or Procurement Service Management is required. Expertise with Third Party Risk Management and Third Party Compliance processes preferred. Responsibilities: Provide technical leadership mentorship and guidance to ServiceNow development teams focused on custom appsCollaborate with clients to understand their needs and develop solutions that meet their requirements within the ServiceNow framework and/or partner with Enterprise Architecture to suggest alternative platforms.Translate complex business needs into clear technical designs and work with Solution Architects on design approval. Design develop and implement solutions that are scalable flexible and easy to maintain to include leading proofs of concept for new.Lead the development team in building and implementing solutions that meet approved designs and requirements ensuring consistency of development standards.Design and develop robust integrations between ServiceNow and third-party systems using iPaaS (like Mulesoft) APIs web services MID servers and ETL tools and exploring opportunities to leverage Artificial Intelligence (AI).Provide technical guidance and support to project teams throughout the project lifecycle to include working with ServiceNow support and other technical teams to address and resolve critical issues; work with cross-functional teams to ensure that solutions are integrated with other systems and processes.Create comprehensive technical documentation including architecture diagrams configuration guides and development standards Lead teams through Platform upgrades and act as the primary escalation point for complex technical challenges during delivery.Keep updated with ServiceNow functionalities and advocate for best practices recommending out-of-the-box solutions where possible. Qualifications: Minimum 7 years of recent experience in ServiceNow development and architecture with extensive experience as a technical leader.Strong expertise in ServiceNow Finance and Accounting Operations (FAO) and/or Procurement Service Management is required. Expertise with Third Party Risk Management and Third Party Compliance processes preferred. Required Certification: ServiceNow Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS). Preferred Certifications: Certified Technical Architect (CTA) or Certified Master Architect (CMA) or platform micro- certifications.Experience in supporting business solutions hosted on ServiceNow from a developer or administrator perspective inclusive of the challenges associated with upgrades integrations and operational support.Strong understanding of practical application of ServiceNow as it relates to industry solutions as well as an understanding of the interconnectedness between modules and core data.Proven familiarity with ServiceNow and other technology platforms commonly used to service core business functions. Skills: ServiceNow Experience Required: 8-10

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Job Description Job Description Description: Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it's the Digital family. Digital Consultants is seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia. Key Responsibilities: Technical Leadership Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules Lead complex ServiceNow projects including upgrades, integrations, and custom application development Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks Review and approve technical designs, workflows, and customizations Stay current with ServiceNow platform updates, new features, and emerging capabilities. People Management Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts Conduct performance reviews, set goals, and create individual development plans Foster a collaborative, innovative team culture focused on continuous learning Provide coaching and technical guidance to team members at various skill levels Manage resource allocation and workload distribution across the team Operational Excellence Ensure SLA compliance and maintain high service quality standards Lead incident response and problem resolution for platform issues Manage vendor relationships and coordinate with ServiceNow support when needed Develop and maintain team documentation, procedures, and knowledge base Strategic Planning Lead the ServiceNow roadmap planning and technology strategy Develop and maintain analytics frameworks to measure team performance and platform effectiveness Create executive-level dashboards and reports to demonstrate business value and ROI Identify opportunities for process improvement and automation using data-driven insights Support business stakeholders in defining requirements and solution approaches Requirements: Education: High School with 9+ years (or commensurate experience) Clearance: TS/SCI Certification: DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND) Experience with ServiceNow Knowledge of core ServiceNow modules IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog Configuration Management Database (CMDB)- CI relationships, data Integrity Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence Customer Service Management (CSM) Security Incident Response (SIR) ServiceNow App Engine and Platform capabilities CMDB Management: Expertise in: CMDB design, implementation, and ongoing governance Configuration Item (CI) identification, classification, and relationship mapping CMDB data quality management and health scoring Integration with discovery tools and automated population strategies CMDB analytics and reporting for IT asset visibility Compliance with ITIL configuration management processes Analytics & Reporting: Proficiency in: ServiceNow Performance Analytics implementation and configuration Dashboard creation and data visualization guidelines Benchmark development and metrics strategy aligned with business objectives Advanced reporting using Report Builder and scheduled reporting Data analysis and trend identification for operational insights Integration with external BI tools and data warehouses Development Skills: Proficiency in: JavaScript, Glide APIs, and ServiceNow scripting ServiceNow Flow Designer and Workflow REST/SOAP web services and integrations HTML, CSS, and UI customization Database concepts and ServiceNow data modeling A deep understanding of Secure Development Life Cycle (SDLC) Preferred Skills and Experience Certifications ServiceNow Certified System Administrator (CSA) ITIL Foundations Experience with DOD Networks (NIPR, SIPR, JWICS) Compensation and Benefits: The salary range for this position is $145,000 - 155,000 depending on experience. The company offers the following benefits to permanent, full-time employees: Paid Time Off (PTO) Group health plans Income protection and supplemental benefits 401(k) plan with company matching Health Savings Account (HSA) Flexible Spending Account (FSA) Pet insurance options Employee Assistance Program (EAP) Equal Opportunity & Accommodations Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to or call . Please provide your contact information and let us know how we can assist you.