52 jobs found

Job Description Senior Manager, Digital Experience SHR Talent is partnering with an established, growing organization in Nashville to identify a Senior Manager, Digital Experience . This individual will play a key role in enhancing the organization's digital capabilities, optimizing customer engagement, and driving technology-enabled business growth. The ideal candidate will combine strategic thinking, technical expertise, and strong analytical skills to improve digital platforms, streamline customer experiences, and develop scalable solutions that support business objectives. This is a highly collaborative opportunity for someone who enjoys working across departments, leveraging data and emerging technologies, and translating digital strategies into measurable results. Job Description Key Responsibilities Lead the development and optimization of digital platforms and customer experiences across multiple channels. Evaluate customer journeys and identify opportunities to improve engagement, usability, and conversion. Oversee digital technology platforms, including CRM, automation, analytics, and customer data solutions. Develop strategies for customer segmentation, personalization, and digital engagement. Drive initiatives focused on lead generation, customer acquisition, and conversion optimization. Leverage data, analytics, and AI-enabled technologies to improve digital performance and operational efficiency. Partner with internal teams and external vendors to implement digital solutions and process improvements. Establish performance metrics, reporting dashboards, and governance standards. Develop and execute digital roadmaps aligned with organizational goals. Identify emerging technologies and opportunities to enhance the customer experience. Qualifications & Experience Bachelor's degree in Business, Marketing, Technology, Analytics, or a related field. 10+ years of experience in digital strategy, customer experience, digital operations, or related disciplines. Experience managing CRM, automation, analytics, and digital engagement platforms. Strong understanding of customer journey optimization, digital conversion, and user experience principles. Experience developing data-driven customer engagement and lead generation strategies. Familiarity with Salesforce, Google Analytics, Power BI, Tableau, or similar technologies. Experience leveraging AI, automation, and personalization tools. Strong project management, analytical, and cross-functional leadership skills. Demonstrated success implementing digital initiatives that improve business performance.

Job Description Job Overview We are seeking an experienced Salesforce Architect to design, develop, and implement scalable Salesforce solutions aligned with business requirements. The ideal candidate will have strong expertise in Salesforce architecture, CRM platforms, system integrations, cloud solutions, and enterprise-level implementations. Roles & Responsibilities Design and implement scalable, secure, and high-performing Salesforce architecture solutions. Lead end-to-end Salesforce implementation, customization, and deployment projects. Define technical architecture, integration strategies, data models, and development standards. Provide architectural guidance across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud. Design and implement integrations between Salesforce and external enterprise applications using REST/SOAP APIs, MuleSoft, and middleware technologies. Oversee Apex, Lightning Web Components (LWC), Visualforce, and Salesforce Flow development. Design Salesforce data architecture, including data migration, data modeling, data governance, and data quality. Establish security architecture, including profiles, permission sets, sharing rules, roles, and access controls. Lead technical design reviews, code reviews, and performance optimization initiatives. Work closely with business stakeholders, developers, administrators, and project managers. Ensure Salesforce solutions follow best practices, scalability, maintainability, and platform governance. Manage deployments using Salesforce DX, Git, CI/CD pipelines, and DevOps tools. Required Skills 10+ years of IT experience with strong Salesforce architecture experience. 5+ years of experience in Salesforce architecture and enterprise implementations. Strong expertise in Salesforce Sales Cloud and Service Cloud. Experience with Apex, Lightning Web Components (LWC), Visualforce, and Salesforce Flow. Strong knowledge of REST/SOAP APIs and enterprise integrations. Experience with MuleSoft or other integration platforms. Expertise in Salesforce data modeling, security, and governance. Experience with Salesforce DX, Git, Jenkins, and CI/CD. Strong understanding of Salesforce governor limits and performance optimization. Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications Salesforce Certified Application Architect. Salesforce Certified System Architect. Salesforce Certified Technical Architect (CTA). Experience with Financial Services Cloud or Experience Cloud. Knowledge of AWS/Azure cloud integration. Experience leading large-scale Salesforce transformation projects.

Job Description We are seeking an experienced Enterprise Program Manager to lead large-scale, multimillion-dollar Salesforce implementations within the Healthcare & Life Sciences (HLS) industry. This individual will oversee complex technical programs, manage multiple workstreams, lead cross-functional delivery teams, and partner closely with executive stakeholders to ensure successful program delivery. This is an urgent opening, and we're looking for someone who can start as soon as possible. Key Responsibilities Lead enterprise-scale Salesforce implementation programs for healthcare, pharmaceutical, and life sciences clients. Oversee multiple technical workstreams, including integrations, migrations, and multi-cloud implementations. Manage program budgets, timelines, deliverables, dependencies, risks, and executive reporting. Serve as the primary point of contact for senior client stakeholders and executive steering committees. Lead cross-functional teams of 10+ members, including project managers and technical delivery teams. Drive Agile delivery, resource planning, financial forecasting, and program governance. Ensure compliance with healthcare industry standards, security requirements, and delivery best practices. Required Qualifications Enterprise program management experience overseeing Salesforce implementations within Healthcare & Life Sciences is required. 10+ years of project/program management or PMO experience. 3+ years leading large-scale technology implementations within healthcare, pharmaceutical, or life sciences organizations. 5+ years of professional consulting experience. Experience managing enterprise programs with annual budgets of $2M+. Proven experience leading teams of 10+ people, including project managers. Strong understanding of Salesforce ecosystems, enterprise integrations, Agile methodologies, and SDLC processes. Excellent executive stakeholder management, communication, and problem-solving skills. Preferred Qualifications Experience with Veeva CRM to Vault CRM migrations is highly preferred. Experience with Salesforce Health Cloud, Service Cloud, or other Salesforce enterprise solutions. Familiarity with MuleSoft, EHR/EMR integrations, HL7, and FHIR standards. Experience managing large-scale pharmaceutical CRM transformations.

Job Description A leading global financial-services organization is seeking an accomplished Director-level Software Engineer to design and develop cloud-native applications supporting critical business and analytics functions. This opportunity is ideal for a highly experienced Java engineer who remains deeply hands-on, enjoys solving complex technical challenges, and has a proven history of building scalable applications from scratch. Responsibilities Design and develop Java and Spring Boot applications, APIs, and microservices. Build event-driven architectures and Kafka streaming solutions. Own development across architecture, coding, testing, deployment, and production support. Develop scalable and resilient cloud-native applications on AWS. Design distributed systems with strong availability, performance, and fault tolerance. Collaborate with engineering, product, and analytics stakeholders. Provide technical leadership through mentoring, code reviews, and best practices. Support continued development of sophisticated digital and data-driven platforms. Role Requirements Extensive hands-on Java development experience, ideally 12+ years. Strong Spring Boot and microservices development. Experience implementing Kafka-based event-driven applications. Proven experience building complex software platforms from scratch. AWS cloud-native development and deployment experience. Understanding of Docker, Kubernetes, and containerized application environments. Strong distributed-systems architecture and troubleshooting capabilities. Experience with SQL, automated testing, and CI/CD. Excellent technical leadership, problem-solving, and communication skills. Nice to Have Financial-services or investment banking technology experience. React, Angular, JavaScript, or TypeScript. Salesforce, CRM, or business intelligence applications. Modern data engineering or analytics tools. Exposure to enterprise AI-enabled applications.

Pay Range: $65.00hr - $70.00hr Job Overview: The candidate will serve as a Technical Project Manager with primary expertise in Project Management, Order to Cash (O2C), Stakeholder Management, and SAP S/4HANA. Technical Project Manager Position Summary: We are seeking an experienced SAP S/4HANA Order-to-Cash (O2C) Technical Project Manager to lead enterprise-scale SAP transformation programs focused on sales, customer management, logistics execution, billing, and revenue realization processes. The candidate will have extensive expertise in SAP S/4HANA implementations, program management, system integrations, global deployments, and stakeholder engagement, with a strong focus on O2C process transformation. An SAP Certified Project Manager with SAP Activate methodology expertise is preferred, along with PMP, PRINCE2, Scrum Master, or equivalent project management certifications. The position requires 15+ years of project and program management experience delivering large-scale ERP and digital transformation initiatives, including 15+ years of SAP Project management experience with SAP S/4HANA implementations. Key Responsibilities: Lead end-to-end SAP S/4HANA O2C implementation, migration, upgrade, and transformation programs. Develop project plans, schedules, resource strategies, budgets, and governance frameworks. Manage Greenfield, Brownfield, and hybrid SAP transformation initiatives across global organizations. Drive SAP Activate methodology from Discover through Run phases, including Fit-to-Standard workshops and solution validation. Oversee technical architecture, integrations, data migration, and application deployment activities. Coordinate delivery across SAP SD, MM, FICO, SCM, CRM, and third-party applications. Ensure seamless integration between SAP and platforms such as Salesforce, ServiceNow, EDI solutions, logistics providers, and customer systems. Review technical designs, interface strategies, and migration plans. Manage risks, issues, dependencies, and change requests across all workstreams. Deliver executive dashboards and status reports to leadership teams. Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing, and business validation activities. Lead cutover planning, go-live readiness assessments, deployment execution, and hypercare support. Act as the primary liaison for business leaders, IT stakeholders, and implementation partners. Manage multi-vendor and geographically distributed delivery teams. Provide status communication and presentations to executive governance forums. Drive decision-making and alignment across business and technology organizations. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Trackwise Digital Support Lead Location: Charlotte, NC 28202 (Hybrid - must be onsite 3 times a week) Duration: Long Term Contract Must Have Technical/Functional Skills: 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have: Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities: Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: • Strong stakeholder communication, incident escalation, and cross-functional coordination. • Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. • Ownership of SLA delivery, documentation quality, and continuous improvement Name-Pradeep Sharma Title Account Manager e:

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Project Management - Data Analysis - IT Support - Business Operations - Network Security & Support - Financial Operations Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

This job is with ABB, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Support Team Lead As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations. Assist customers with drive programming, parameter configuration, communication, and integration with control systems Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required. Knowledge of how Variable Frequency Drives work, REQUIRED. Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives. Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate. Candidates must already have a work authorization that would permit them to work for ABB in the US. Preferred Qualifications: Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.) Previous experience troubleshooting a technical product over the phone. More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually. ABB Benefit Summary for eligible US employees excludes ABB E-mobility, Athens union, Puerto Rico Go to and click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.

Job Description Job Description The Role Job Title: Salesforce Architect Own the Platform, Lead the Migration Franklin, TN IMPORTANT: This role is about owning a platform, not maintaining one. If you want a role where you close tickets, add fields, and log off at 5, stop reading here. Wesley runs on Salesforce today. About 350 people in sales and client resolution work in it all day. Over the next two years, we're moving some of those workloads onto platforms we build and own. We're looking for the person who will lead that work. You'll own the platform, guide a team of three developers and our outside partners, and sit with the people who use what you build until you understand their problem better than they do. Then you'll build the right thing, whether that's in Salesforce or somewhere else. You'll report to our Director of Development, who ran this org for eight years before moving into that role. You'll get a real handoff from someone who helped build it and knows where every workaround lives. We build with AI every day, using Claude Code, Codex, Cursor, and whatever we're testing next. If you've already seen what responsible AI use does to a team's output, know where it goes wrong, and always want to find out which tool does the job best, you'll fit right in here. Who Are We? Wesley Financial Group helps timeshare owners get out of their timeshares. We're a 2020 INC 500 company with offices in Franklin, Tennessee and Las Vegas, Nevada, and our brand is built on doing right by our clients. That includes protecting their data, which our industry gives us every reason to take seriously. What You'll Do Own the platform Set the target-state architecture, data model, and roadmap for Salesforce and for what comes after it Act as design authority for every change, and push back on anything that creates future debt Own the security and sharing model, SSO, and least-privilege access for sensitive client data Manage our vendor relationships, platform upgrades, and AppExchange apps, including DocuSign, Omnito, Goat Email, Distribution Engine, and OwnBackup Lead the migration Help shape and execute a two-year roadmap to move select workloads off Salesforce Decide what stays, what moves, and in what order, and move the data without disrupting a sales floor that depends on it every hour of the day Make the build, buy, or keep call on every AppExchange app and major workload Understand the business Sit with leaders in sales, client resolution, and finance and work through what they actually need. When someone asks for a checkbox, find out what decision it's supposed to drive. Turn those conversations into solutions that ship and get used Lead the team Guide three developers and our implementation partners Set the review standards, test coverage, and Copado deployment controls the team builds within Build hands-on in Flow and Apex, with AI tools like Claude Code doing the heavy lifting where they should Own the integrations Build and own integrations between Salesforce and NetSuite, Five9, the Wesley Client Portal, and whatever comes next Work across n8n, Zapier, REST and Bulk APIs, and direct callouts, and know which one fits the job IMPORTANT: When something breaks, you're already working on the fix. You don't wait for a ticket or a meeting. You jump in, find the cause, fix it, and make sure it doesn't happen again. This isn't a 9-to-5. It's owning a platform and having fun doing it with smart people who care about their work, support each other, and believe in what Wesley does for its clients. Who You Are You've owned a production Salesforce org, with real depth in Flow, Apex, and SOQL and good judgment about when declarative beats code You've led or played a major part in a platform migration, and you know what goes wrong when the data moves You use AI tools every day, you've seen them multiply a team's output, and you catch what they get wrong before it reaches production You're curious beyond Salesforce. Maybe you've spun up Twenty or another open-source CRM on a weekend just to see how it works. You've paid down technical debt without breaking production You have good instincts about sensitive client data, especially in AI workflows You live in Middle Tennessee (or are moving here) and can be on-site in Franklin regularly Don't apply just because you have Salesforce certifications. Don't apply if your pitch is years of doing things the way they've been done for the past decade. Don't apply if you want to coast. Do apply if you want to be challenged. Do apply if you want a fast-paced, exciting place to work. Do apply if you live near Middle Tennessee and can be on-site regularly. Do apply if you know there's a better way to do development. Do apply if you know you can help us pull off an ambitious migration. Compensation and Details Compensation: Competitive base salary Benefits: 401k with a generous company match, medical, dental, and vision insurance, and generous PTO that starts accruing on day one Schedule: Full-Time Exempt Reports To: Director of Development Department: IT Location: Franklin, TN (on-site). U.S.-based candidates only; we can't sponsor visas. Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. PIaf-0822

The Role Job Title: Salesforce Architect Own the Platform, Lead the Migration Franklin, TN IMPORTANT: This role is about owning a platform, not maintaining one. If you want a role where you close tickets, add fields, and log off at 5, stop reading here. Wesley runs on Salesforce today. About 350 people in sales and client resolution work in it all day. Over the next two years, we're moving some of those workloads onto platforms we build and own. We're looking for the person who will lead that work. You'll own the platform, guide a team of three developers and our outside partners, and sit with the people who use what you build until you understand their problem better than they do. Then you'll build the right thing, whether that's in Salesforce or somewhere else. You'll report to our Director of Development, who ran this org for eight years before moving into that role. You'll get a real handoff from someone who helped build it and knows where every workaround lives. We build with AI every day, using Claude Code, Codex, Cursor, and whatever we're testing next. If you've already seen what responsible AI use does to a team's output, know where it goes wrong, and always want to find out which tool does the job best, you'll fit right in here. Who Are We? Wesley Financial Group helps timeshare owners get out of their timeshares. We're a 2020 INC 500 company with offices in Franklin, Tennessee and Las Vegas, Nevada, and our brand is built on doing right by our clients. That includes protecting their data, which our industry gives us every reason to take seriously. What You'll Do Own the platform Set the target-state architecture, data model, and roadmap for Salesforce and for what comes after it Act as design authority for every change, and push back on anything that creates future debt Own the security and sharing model, SSO, and least-privilege access for sensitive client data Manage our vendor relationships, platform upgrades, and AppExchange apps, including DocuSign, Omnito, Goat Email, Distribution Engine, and OwnBackup Lead the migration Help shape and execute a two-year roadmap to move select workloads off Salesforce Decide what stays, what moves, and in what order, and move the data without disrupting a sales floor that depends on it every hour of the day Make the build, buy, or keep call on every AppExchange app and major workload Understand the business Sit with leaders in sales, client resolution, and finance and work through what they actually need. When someone asks for a checkbox, find out what decision it's supposed to drive. Turn those conversations into solutions that ship and get used Lead the team Guide three developers and our implementation partners Set the review standards, test coverage, and Copado deployment controls the team builds within Build hands-on in Flow and Apex, with AI tools like Claude Code doing the heavy lifting where they should Own the integrations Build and own integrations between Salesforce and NetSuite, Five9, the Wesley Client Portal, and whatever comes next Work across n8n, Zapier, REST and Bulk APIs, and direct callouts, and know which one fits the job IMPORTANT: When something breaks, you're already working on the fix. You don't wait for a ticket or a meeting. You jump in, find the cause, fix it, and make sure it doesn't happen again. This isn't a 9-to-5. It's owning a platform and having fun doing it with smart people who care about their work, support each other, and believe in what Wesley does for its clients. Who You Are You've owned a production Salesforce org, with real depth in Flow, Apex, and SOQL and good judgment about when declarative beats code You've led or played a major part in a platform migration, and you know what goes wrong when the data moves You use AI tools every day, you've seen them multiply a team's output, and you catch what they get wrong before it reaches production You're curious beyond Salesforce. Maybe you've spun up Twenty or another open-source CRM on a weekend just to see how it works. You've paid down technical debt without breaking production You have good instincts about sensitive client data, especially in AI workflows You live in Middle Tennessee (or are moving here) and can be on-site in Franklin regularly Don't apply just because you have Salesforce certifications. Don't apply if your pitch is years of doing things the way they've been done for the past decade. Don't apply if you want to coast. Do apply if you want to be challenged. Do apply if you want a fast-paced, exciting place to work. Do apply if you live near Middle Tennessee and can be on-site regularly. Do apply if you know there's a better way to do development. Do apply if you know you can help us pull off an ambitious migration. Compensation and Details Compensation: Competitive base salary Benefits: 401k with a generous company match, medical, dental, and vision insurance, and generous PTO that starts accruing on day one Schedule: Full-Time Exempt Reports To: Director of Development Department: IT Location: Franklin, TN (on-site). U.S.-based candidates only; we can't sponsor visas. Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. PI458dc57ec2dd-0822

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

The Role Job Title: Salesforce Architect Own the Platform, Lead the Migration Franklin, TN IMPORTANT: This role is about owning a platform, not maintaining one. If you want a role where you close tickets, add fields, and log off at 5, stop reading here. Wesley runs on Salesforce today. About 350 people in sales and client resolution work in it all day. Over the next two years, we're moving some of those workloads onto platforms we build and own. We're looking for the person who will lead that work. You'll own the platform, guide a team of three developers and our outside partners, and sit with the people who use what you build until you understand their problem better than they do. Then you'll build the right thing, whether that's in Salesforce or somewhere else. You'll report to our Director of Development, who ran this org for eight years before moving into that role. You'll get a real handoff from someone who helped build it and knows where every workaround lives. We build with AI every day, using Claude Code, Codex, Cursor, and whatever we're testing next. If you've already seen what responsible AI use does to a team's output, know where it goes wrong, and always want to find out which tool does the job best, you'll fit right in here. Who Are We? Wesley Financial Group helps timeshare owners get out of their timeshares. We're a 2020 INC 500 company with offices in Franklin, Tennessee and Las Vegas, Nevada, and our brand is built on doing right by our clients. That includes protecting their data, which our industry gives us every reason to take seriously. What You'll Do Own the platform Set the target-state architecture, data model, and roadmap for Salesforce and for what comes after it Act as design authority for every change, and push back on anything that creates future debt Own the security and sharing model, SSO, and least-privilege access for sensitive client data Manage our vendor relationships, platform upgrades, and AppExchange apps, including DocuSign, Omnito, Goat Email, Distribution Engine, and OwnBackup Lead the migration Help shape and execute a two-year roadmap to move select workloads off Salesforce Decide what stays, what moves, and in what order, and move the data without disrupting a sales floor that depends on it every hour of the day Make the build, buy, or keep call on every AppExchange app and major workload Understand the business Sit with leaders in sales, client resolution, and finance and work through what they actually need. When someone asks for a checkbox, find out what decision it's supposed to drive. Turn those conversations into solutions that ship and get used Lead the team Guide three developers and our implementation partners Set the review standards, test coverage, and Copado deployment controls the team builds within Build hands-on in Flow and Apex, with AI tools like Claude Code doing the heavy lifting where they should Own the integrations Build and own integrations between Salesforce and NetSuite, Five9, the Wesley Client Portal, and whatever comes next Work across n8n, Zapier, REST and Bulk APIs, and direct callouts, and know which one fits the job IMPORTANT: When something breaks, you're already working on the fix. You don't wait for a ticket or a meeting. You jump in, find the cause, fix it, and make sure it doesn't happen again. This isn't a 9-to-5. It's owning a platform and having fun doing it with smart people who care about their work, support each other, and believe in what Wesley does for its clients. Who You Are You've owned a production Salesforce org, with real depth in Flow, Apex, and SOQL and good judgment about when declarative beats code You've led or played a major part in a platform migration, and you know what goes wrong when the data moves You use AI tools every day, you've seen them multiply a team's output, and you catch what they get wrong before it reaches production You're curious beyond Salesforce. Maybe you've spun up Twenty or another open-source CRM on a weekend just to see how it works. You've paid down technical debt without breaking production You have good instincts about sensitive client data, especially in AI workflows You live in Middle Tennessee (or are moving here) and can be on-site in Franklin regularly Don't apply just because you have Salesforce certifications. Don't apply if your pitch is years of doing things the way they've been done for the past decade. Don't apply if you want to coast. Do apply if you want to be challenged. Do apply if you want a fast-paced, exciting place to work. Do apply if you live near Middle Tennessee and can be on-site regularly. Do apply if you know there's a better way to do development. Do apply if you know you can help us pull off an ambitious migration. Compensation and Details Compensation: Competitive base salary Benefits: 401k with a generous company match, medical, dental, and vision insurance, and generous PTO that starts accruing on day one Schedule: Full-Time Exempt Reports To: Director of Development Department: IT Location: Franklin, TN (on-site). U.S.-based candidates only; we can't sponsor visas. Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. PI458dc57ec2dd-0822

Job Description Job Description What Success Looks Like (Objectives): Act as a product lead for the enterprise digital customer engagement SaaS platform; understand business requirements and develop solutions to enable teams to deliver business objectives Configure and refine social listening queries, across major social networks and digital channels Maximize native platform AI and NLP capabilities to reduce response times (SLAs) and streamline case resolution Partner with enterprise data warehouse and technical teams to ensure social listening metrics, care case histories, and survey responses flow reliably into central data stores for cross-channel CX analysis Build and maintain unified dashboards for Social Care Operations, Product Teams, and Marketing Teams. Merge these metrics into executive reports that drive continuous CX improvements Design, configure, and deploy targeted post-interaction care surveys and digital feedback intercepts (CSAT, NPS) across messaging and social channels to capture immediate post-care sentiment Evaluate vendor product release notes, champion feature adoption, and facilitate platform training Core Skills, Competencies, and Key Experiences (What you'll bring) In-depth understanding of digital customer service operations, social customer care, messaging channel nuances, and organic social media publishing workflows Proven ability to translate operational requests into technical configurations Practical experience leveraging text analytics, natural language processing (NLP), intent modeling, and generative AI features to classify open-text mentions Proficiency in constructing boolean search strings, categorizing themes/topics, and setting up real-time listening monitors to capture brand feedback and competitive benchmarks Sound knowledge of Voice of Customer (VoC) methodologies and transactional survey design (CSAT/NPS) Skill in configuring native platform dashboards and synthesizing care efficiency metrics, sentiment scores, and social media learnings into clear executive summaries Candidates must be willing to participate in at least one in-person interview. Minimum Requirements: Minimum Education: Bachelor's Degree in Business, Communications, Marketing, Computer Science, or a closely related field Minimum Experience: 5 years of experience in product management, customer care technology, or social media operations Required Technical Skills: Direct hands-on experience administering unified enterprise customer experience, social listening, or social customer service platforms (e.g., Sprinklr, Sprout Social, Hootsuite, Khoros, or Salesforce Social Studio) Demonstrated experience configuring automated case routing, agent consoles, listening topics, or outbound social publishing tools Proficiency with reporting tools, including native platform analytics engines, Tableau, or advanced Excel for operational KPI tracking Experience configuring transactional CSAT/NPS feedback surveys or digital intercept forms across messaging and web/app channels Visa sponsorship not available for this role Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $83160 - $118800/YearlyAbout our Department Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Under general direction, the Contact Center as a Service (CCaaS) Analyst will be responsible for guiding functional projects, enhancements, changes, and change control for our cloud contact center solutions. You will be responsible for helping design, test, document, and implement approved changes and enhancement requests. As part of the Customer Engagement Solutions team, you will help optimize customer service processes, customer experience, research new technologies and ensure delivery required to achieve business success. Responsibilities Provide continuous leadership for Contact Center as a Service (CCaaS) product performance and future development within the A.O. Smith roadmap. Accountable for and serve as an authority on all aspects of CCaaS solutions. Maintain an understanding of the A.O. Smith strategic vision and the CCaaS solution portfolio. Coordinate with stakeholders as needed to determine business needs or requirements. Accountable for the completion of product enhancements and projects, as well as achievement of business objectives through analysis, scoping, planning, budgeting, and execution. Identify customer expectations and unmet needs and create solutions that address gaps and enhance customer experience. Functionally manage integrations between CCaaS platform and CRM systems as well as SAP. Serve business need for inbound, outbound, and blended CCaaS solutions. Evaluate and recommend new products and systems to improve CCaaS platform and related telecommunications reliability and productivity. Create or review all documentation to aid in use, support, governance, troubleshooting, disaster recovery practices, security initiatives, and cross-training. Collaborate with CES team to develop strategic vision; translate vision into clear and defined business requirements to drive functional specifications and technical requirements Direct the prioritization of projects and enhancements to align with business roadmap and objectives Provide support for Observe AI, Clearview, and Five9. Qualifications Bachelor's Degree in Information Technology Management or Computer Science, or equivalent experience. Minimum of 4 years of contact center, telephony, or unified communications related work experience. CCaaS or on-premises contact center platform experience. Five9 preferred. Knowledge of Workforce Management principals and contact center related KPIs. Contact center or agent experience is preferred. Bilingual in English/Spanish is preferred. Excellent oral and written communication skills. Intermediate knowledge of Salesforce is preferred Intermediate to expert level in Excel Understanding of API's, XML, and IVR logic Basic understanding of JavaScript. Campaign dialing modes, list dialing modes, and list priority are a plus. Needs understanding of SFTP serves and data management. Basic understanding of Postman and Powershell Experience in AI implementation/Smart front Door Solution - as a preferred qualification We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.