111 jobs found

Job Description Job Description Overview We are seeking an AV Multimedia Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Responsibilities In this role, you will maintain and enhance AV/VTC/Multimedia infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands-on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership. RESPONSIBILITIES Maintain and update existing AV/VTC/Multimedia systems, including hardware, software, patches, upgrades, and unique applications, using government-approved solutions. Provide both standard and advanced enterprise-wide AV/VTC/Multimedia support, including configuration, troubleshooting, and resolution of hardware/software issues. Manage and track support requests using ServiceNow, ensuring timely input, updates, and closure of tickets. Support and maintain a wide range of AV/VTC/Multimedia equipment, including network connections, controllers, audio/video interfaces, Multimedia Display & Distribution Service (MDDS), and other peripherals within the government environment. Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored. Serve as an AV/VTC/Multimedia subject matter expert (SME) to NRO Information Operations and NRO Headquarters, assisting with the setup and deployment of AV/VTC/Multimedia systems. Provide training and knowledge transfer to NRO Information Operations personnel on AV/VTC/Multimedia deployment, administration, and troubleshooting best practices. Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC/Multimedia systems, providing recommendations to minimize downtime. Deliver advanced AV/VTC/Multimedia support to site personnel and advise NRO Headquarters personnel on AV/VTC/Multimedia strategies and solutions. Ensure AV/VTC/Multimedia systems remain secure by responding to NRO CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions. Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC/Multimedia security posture. Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR. Provide Advanced AV/VTC/Multimedia Tier III Support for the AV/VTC/Multimedia infrastructure at NRO, Information Operations. Provide support in the implementation and sustainment of AV/VTC/Multimedia throughout NRO, Information Operations Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC/Multimedia operations and reduce reliance on administrators for basic tasks. Support the implementation, sustainment, and continuous improvement of AV/VTC/Multimedia infrastructure across NRO Information Operations. REQUIRED QUALIFICATIONS Experience: 3 years of overall professional experience supporting professional audio-visual, broadcast, or multimedia display and distribution systems, including installation, integration, and sustainment of AV control and distribution platforms in the systems administration field. 3 years of experience supporting Multimedia Display & Distribution Services (MDDS) or comparable enterprise AV/multimedia systems is highly preferred. 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred. Certifications: CompTIA Security+ Manufacturer Trainings (ex. Evertz, Extron, Crestron) CTS (CTS-I, CTS-D) preferred CEA (Certified Audio Engineer) preferred CVE (Certified Video Engineer) preferred Education: Bachelor's degree in Broadcast/AV engineering, electrical engineering, or a related field. Equivalency: Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree. Clearance: Must possess a Top Secret/SCI with Polygraph Qualifications WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Buckley Space Force Base, Aurora, CO Type of environment: Office Noise level: Low Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship Active TS/SCI with Polygraph clearance WAGE INFORMATION Target salary range: $80,000.00 - $130,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities . click apply for full job details

Job Description Job Description Position Summary The Site Systems Engineer serves as the primary IT resource for the Springfield, Tennessee location, providing a combination of infrastructure engineering, systems administration, and end-user support. This role supports VMware, Microsoft 365, Intune, networking, backup and recovery, and day-to-day IT operations while partnering with the broader IT Infrastructure team on strategic projects and technology initiatives. The ideal candidate possesses 3-5 years of progressive IT experience and enjoys balancing infrastructure administration with hands-on user support. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a highly visible onsite IT position. This position operates as part of a larger IT Infrastructure team primarily based at the company's headquarters in Huntersville, North Carolina and requires periodic travel for collaboration, planning, training, and project activities. Key Responsibilities Infrastructure & Virtualization Deploy, configure, and maintain VMware vSphere environments. Manage ESXi hosts, virtual machines, storage, clustering, and performance optimization. Administer and support Dell PowerEdge server infrastructure, including firmware updates, hardware lifecycle management, monitoring, and troubleshooting. Support Windows Server and Azure Virtual Machine environments. Perform operating system patching and maintenance for on-premises servers and Azure Virtual Machines. Support server lifecycle management, upgrades, migrations, patching, and decommissioning. Monitor and maintain storage systems supporting virtualization workloads. Administer and support UPS infrastructure, including monitoring, alerting, battery replacement planning, and graceful shutdown integration. Maintain server room and network closet equipment to ensure reliability and availability. Monitor infrastructure performance and proactively resolve issues. Assist with infrastructure planning, modernization, business continuity, and disaster recovery initiatives. Microsoft 365 & Endpoint Management Administer and support Microsoft 365 services, including: Microsoft Teams Exchange Online SharePoint Online OneDrive for Business Microsoft Entra ID Administer Microsoft Intune endpoint management solutions. Manage device compliance policies, configuration profiles, application deployment, and endpoint configurations. Deploy and support Windows Autopilot provisioning and endpoint lifecycle management. Support user onboarding, offboarding, licensing, and account administration. Administer and troubleshoot Microsoft 365 services, endpoint management solutions, and user access issues. Network Administration Support and troubleshoot Fortinet infrastructure, including FortiGate firewalls, FortiSwitches, and FortiAP wireless solutions. Support Cradlepoint routers and cellular connectivity solutions. Troubleshoot WAN, VPN, LTE/5G, wireless, and site connectivity issues. Assist with network upgrades and infrastructure projects across multiple locations. Maintain network documentation and participate in infrastructure improvements. Collaborate with vendors and other IT team members to resolve network and connectivity issues. Support IDF/MDF infrastructure, structured cabling, rack equipment, fiber connectivity, and environmental monitoring systems. Backup & Disaster Recovery Administer and support Veeam Backup & Recovery environments. Administer and support Azure Backup services for cloud workloads. Monitor backup jobs and perform restore operations. Conduct periodic backup validation and disaster recovery testing. Support recovery efforts for VMware, physical server, Microsoft 365, and Azure workloads. Maintain backup, recovery, and business continuity documentation. Assist with disaster recovery planning and operational readiness. Help Desk & End User Support Serve as the primary onsite IT support resource for the Springfield, TN facility. Provide day-to-day help desk support for employees including hardware, software, printers, mobile devices, networking, and Microsoft 365 issues. Troubleshoot desktops, laptops, tablets, printers, scanners, mobile devices, and peripherals. Install, configure, deploy, and support end-user hardware and software. Support conference room technology, Teams meetings, Teams Rooms, and audiovisual equipment. Respond to, track, and document incidents, requests, and changes through ServiceNow. Escalate complex issues when appropriate while maintaining ownership through resolution. Deliver exceptional customer service and technical support to employees at all levels of the organization. Participate in after-hours maintenance and support activities as required. Support operational technologies including barcode scanners, label printers, mobile computing devices, and other business-critical production systems. Documentation & Process Improvement Create and maintain SOPs, technical documentation, network diagrams, system inventories, and support procedures. Develop and update operational standards and best practices. Identify opportunities for automation, standardization, and process improvement. Participate in infrastructure projects and technology initiatives. Maintain accurate asset and configuration records. Travel Requirements This position is based in Springfield, TN. Periodic travel to the company's headquarters in Huntersville, NC and other company locations may be required. Travel to headquarters is typically expected once per quarter (up to four times per year) for team meetings, training, project collaboration, and planning activities. Additional travel may be required to support infrastructure projects, technology deployments, and business initiatives. Required Qualifications Experience 3-5 years of progressive IT experience. Minimum 2-3 years of systems administration, infrastructure support, or engineering experience. Experience supporting Windows-based enterprise environments. Experience supporting VMware environments. Experience providing hands-on help desk and end-user support. Experience supporting Microsoft 365 and endpoint management platforms. Experience supporting enterprise networking technologies. Experience with ServiceNow or similar IT service management platforms. Experience supporting users in an onsite operational environment. Technical Skills VMware vSphere / ESXi Dell PowerEdge Servers Windows Server Administration Microsoft 365 Administration Microsoft Intune Windows Autopilot Microsoft Entra ID Azure Virtual Machines Azure Backup FortiGate, FortiSwitch, and FortiAP Cradlepoint Routers Veeam Backup & Recovery ServiceNow PowerShell scripting (preferred) Strong troubleshooting and problem-solving abilities Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, or related field. Experience working in agricultural, greenhouse, manufacturing, distribution, logistics, warehouse, or production environments. Experience supporting multiple locations and remote sites. Experience supporting Microsoft Azure infrastructure, including virtual machines, backup, and disaster recovery services. Experience with infrastructure monitoring and alerting platforms. Experience supporting enterprise wireless networks. Experience working independently in a highly visible IT role. Bilingual in English and Spanish highly preferred. Ability to communicate technical information effectively with a diverse workforce in both English and Spanish is considered a strong asset. Preferred Certifications Candidates are not expected to possess every certification listed below. Equivalent experience will be considered. Microsoft Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Endpoint Administrator Associate (MD-102) VMware VMware Certified Professional - Data Center Virtualization (VCP-DCV) Fortinet Fortinet Certified Associate (FCA) Veeam Veeam Certified Engineer (VMCE) Service Management ServiceNow Certified System Administrator (CSA) General IT CompTIA Network+ CompTIA Security+ Success Profile The ideal candidate is a well-rounded IT professional who enjoys both infrastructure administration and customer support. They are comfortable managing infrastructure, virtualization, Microsoft 365, endpoint management, networking, backup and recovery technologies while also providing exceptional support to end users and business operations. They are self-motivated, customer focused, and capable of serving as the primary onsite IT presence for the Springfield location while collaborating closely with the broader IT Infrastructure team based in Huntersville. Strong communication skills are essential . click apply for full job details

Job Description Job Description We are seeking an experienced AI Architect to lead the architecture, governance, and strategic implementation of an AI-enabled Quality Engineering Center of Excellence. The candidate will define the target architecture for AI agents, multi-agent orchestration, Retrieval-Augmented Generation (RAG), and enterprise AI adEligible to workion across the software development lifecycle. This is a customer-facing onsite role requiring strong AI architecture, engineering, governance, and stakeholder-management capabilities. Pay range: 60-65 per hour(C2C) Key Responsibilities: AI Architecture Leadership: Define the enterprise architecture, reference patterns, and technology roadmap for AI-powered Quality Engineering solutions. Agentic AI and RAG: Design reusable AI-agent patterns and a RAG Knowledge Fabric integrating Jira, Confluence, Git repositories, CI/CD platforms, test assets, ServiceNow, and approved enterprise data sources. Orchestration and Integration: Design multi-agent orchestration and integration services supporting requirements review, code quality, test preparation, test execution, QE intelligence, and release assurance. Governance and Responsible AI: Establish Human-in-the-Loop controls, security guardrails, explainability, confidence scoring, model evaluation, observability, auditability, and cost controls. Stakeholder and Technical Leadership: Lead architecture reviews, prioritize high-value use cases, guide onsite and offshore teams, and communicate solution decisions to business and engineering leadership. Scale and AdEligible to workion: Define the maturity path from supervised to semi-autonomous and autonomous agents while ensuring scalability, reliability, performance, and adEligible to workion. Required Qualifications: " 12 years of technology experience, including 5 years in AI/ML, Generative AI, or intelligent automation. " Strong experience with LLM applications, Agentic AI, multi-agent systems, RAG, embeddings, vector search, prompt engineering, and AI evaluation. " Experience with enterprise AI architecture, microservices, APIs, event-driven architecture, containers, and cloud-native deployment. " Hands-on knowledge of Claude, Gemini, Codex, Azure OpenAI, or equivalent enterprise LLM platforms. " Proficiency in Python and working knowledge of Java and/or TypeScript, REST APIs, FastAPI, Git, CI/CD, Docker, and Kubernetes. " Strong knowledge of responsible AI, security, privacy, model-risk controls, monitoring, and production-support practices. " Strong customer-facing communication, architecture presentation, and cross-functional leadership skills. Preferred Qualifications " Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related field. " Experience in Retail, Supply Chain, Logistics, Distribution, or a related business domain. " Relevant AI, cloud, architecture, software engineering, or Quality Engineering certifications. Key Skills Generative AI, Agentic AI, Multi-Agent Architecture, RAG, Knowledge Fabric, Vector Search, Prompt Engineering, AI Evaluation, Responsible AI, Python, FastAPI, APIs, Microservices, Docker, Kubernetes, CI/CD, Jira, Confluence, GitHub/GitLab, Azure DevOps, ServiceNow.

Job Description Job Description This is a 100% ONSITE position located at defi's Amherst, NY office About defi SOLUTIONS: defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers' ever-evolving needs. About the Role: The Systems Engineer supports the transition of endpoint and infrastructure responsibilities from Helpdesk to Platform Engineering. This position is responsible for endpoint deployment and management, server and endpoint patching, hardware implementation, and day-to-day technical operations of the Amherst office and server room. A primary focus will be assisting the Senior Systems Engineer with the migration from Windows Deployment Services (WDS) to Microsoft Intune-based endpoint provisioning and management. As part of the Platform Engineering team, the Systems Engineer collaborates with Helpdesk, system administrators, developers, Information Security, system architects, Business Units, and other engineering teams to implement and maintain reliable, secure, and standardized enterprise technology solutions. Essential Job Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Ability to be in the Amherst, NY office Process service requests and support tickets as needed Teir 2 support for escalations from helpdesk for hardware/software issues Actively participate in incident calls, escalations, and problem reviews as appropriate. Endpoint deployment for associates including laptops/desktops/W365 Cloud PCs via WDS and Intune. Including shipping out hardware as needed. Hardware inventory management in ServiceNow Basic understanding of Active Directory, GPO, and DNS management Patching - Assist with weekly and monthly security/vulnerability remediation's with eventual ownership. Contributes to the technical work of projects Ability to work as part of a on call rotation outside of regular business hours by phone and ability to go into the office if the need arises. Maintain systems and documentation for the purposes of audits and compliance Additional responsibilities may be assigned to meet business requirements Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Qualifications: Bachelor's Degree in Business, Information Technology, Computer Science, or related IT fields. 3+ years of endpoint deployment and management Engineering and troubleshooting experience related to infrastructure and best practices in both end-user and data center environments Performed as the technical resource on projects, implementations, and escalations. Participate in industry standard and internal audits and compliance reviews. Create and maintain documentation relating to network, servers, configurations, mapping, processes, and services. Develop process improvements and standard operating procedures. MS O365 Preferred Qualifications: Endpoint deployment and management ownership Intune and Azure experience Patch Management and Software deployments Experience with IT Change Management Process. Additional Eligibility Requirements: Excellent verbal and written communication skills and the ability to interact with the Business, the Clients, and with the Data Center Engineers and Operations for explaining and communicating detailed requirements and configurations. Demonstrated ability to obtain thorough knowledge of the infrastructure configuration and requirements for the supported products. Strong problem solving and technical skills. Work independently self-motivated. Willingness to support off-hour and weekend maintenance work when required. Travel required: Travel is less than 10% of time Work environment: Typical work hours are 8 am to 5 pm Monday through Friday Eastern Time and may require additional hours to complete tasks on weekdays or weekends. Ability to use common computer equipment effectively Physical demands: Constantly operates a computer as all work is completed on an employer provided computer Remaining in a stationary position, often standing or sitting for prolonged periods. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of the work assigned. Light work that includes moving/carrying objects up to 50 pounds. Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

PROXIMITY SUPPORT TECHNICIAN Key Responsibilities End-User Support & Device Management Provide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipment Execute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deployments Support Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suite Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards Infrastructure & Equipment Support Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices Support diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printers Set up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa) Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment reboots Maintain point-of-sale systems, displays, scanners, input devices and handheld devices Lifecycle & Asset Management Perform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioning Conduct IT asset inventory control and management with complete audit trails Provision, track, and maintain loaner/temporary equipment inventory for business continuity Maintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirements Perform basic hardware maintenance (Intel, Mac) Project Support & Documentation Support new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordination Participate in small-scale IT projects such as new software/hardware deployments or system updates under supervision Document all activities accurately in incident, request, and asset management systems Create and update technical documentation and knowledge base articles Contribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issues Incident & Service Management Manage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs) Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health Conduct basic monitoring of systems and infrastructure, reporting anomalies to senior team members Coordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications) Business Partnership & Escalation Partner with business stakeholders to identify technology pain points and escalate systemic issues through proper channels Translate business needs into technical solutions or route requests to appropriate specialized teams Demonstrate service-excellence mindset and effective conflict resolution skills Required Qualifications & Skills Education & Experience Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field Experience with networks and TCP/IP protocols Strong experience and knowledge of Operating Systems (Windows and macOS) Technical Competencies Familiarity with ITSM (ServiceNow) and remote support tools Proficiency with Mobile Device Management platforms Understanding of asset management systems and lifecycle processes Professional Skills Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location) Demonstrated ability to work effectively in a team environment Aptitude for conflict resolution and managing pressure effectively Proactive attitude and strong desire for continuous learning and professional development Service-excellence mindset appropriate for luxury retail environments CompTIA A+ or equivalent Availability for travel Valid driver's license and full ability to drive

Job Description Job Description Job Title: Plain ID IAM Engineer Duration: Full Time / Permanent Position Location: Birmingham, AL, Knoxville, TN, Columbia, SC or Lafayette, LA. Work Mode: Hybrid System One is seeking a PlainID IAM Engineer to support identity and access management (IAM) services within a large-scale financial services environment. This role will focus on PlainID service onboarding, policy-based authorization, testing, analysis, and production support, while contributing to the migration from the existing PlainID environment to the PlainID SaaS platform. Your future duties and responsibilities The ideal candidate will have hands on experience with authorization technologies and IAM platforms, along with the ability to troubleshoot production issues and support application teams through onboarding and migration activities. Experience working in AWS based enterprise environments is highly valuable. Required qualifications to be successful in this role 5+ years of hands on experience with PlainID and policy based authorization/access control. Strong understanding of Identity and Access Management (IAM) concepts and enterprise security practices. Experience supporting application or service onboarding, testing, analysis, and production support. Experience with or knowledge of authorization technologies such as OPA (Open Policy Agent) and Amazon Cedar. Familiarity with Ping Identity and SailPoint. Experience supporting or migrating IAM/security services to SaaS or cloud based platforms. Working knowledge of AWS environments and cloud security concepts. Strong troubleshooting and problem solving skills, particularly for production IAM and authorization issues. Ability to work with application, security, and business teams to understand requirements and resolve access related issues. Role Focus Authorization and IAM support using PlainID , integrated with SailPoint and ServiceNow . Educational Requirements Bachelor's degree in Computer Science, Information Systems, or a related field. Ref: Pittsburgh

Job Description Job Description Sr. Systems Engineer - SharePoint/ Tableau (Windows) Location: Chantilly, VA 20151 Clearance: Active TS/SCI with CI Poly (FS Poly may satisfy where accepted by the customer) Certifications: Required; Security CE at minimum where applicable, or other certification aligned to the assigned DoD 8140 work role Position Summary The Sr. Systems Engineer - SharePoint/ Tableau (Windows) will engineer, deploy, integrate, and sustain SharePoint and Tableau services in a secure Windows-based cloud environment. The role emphasizes applications-as-code, CI/CD automation, identity and workflow integration, systems testing, troubleshooting, and disciplined technical documentation. Key Responsibilities Engineer, configure, deploy, and sustain SharePoint and Tableau capabilities in secure Windows-based cloud environments. Implement applications as code and automated CI/CD deployment processes for repeatable, controlled releases. Troubleshoot Windows, application, database, identity, integration, and performance issues and drive root-cause resolution. Integrate SharePoint/Tableau with workflow, ticketing, automation, identity, and enterprise engineering platforms. Develop integration interfaces and automation using Python, PowerShell, Groovy, APIs, and DevOps tooling. Create unit, integration, user, and system test plans and validate platform changes before production release. Apply configuration management, security controls, and engineering rigor throughout the application lifecycle. Maintain detailed technical, configuration, operating, and troubleshooting documentation. Required Qualifications 10 years of relevant professional experience. Bachelor's degree in a STEM discipline. Current DoD 8140 qualification/certification appropriate to the assigned DCWF work role and proficiency level. Acceptable examples for this position may include: CompTIA Security CE, ISC2 CISSP, ISC2 SSCP, CompTIA SecurityX (formerly CASP ), ISC2 CCSP. Final acceptability is subject to the current DoD 8140 Qualification Matrix and prime contractor/customer work-role requirements. Current and active TS/SCI clearance with CI Polygraph. Mandatory at time of submission. Experience configuring, deploying and maintaining SharePoint as AaC using CI/CD pipeline in a cloud-based environment. Experience configuring, deploying and maintaining Tableau as AaC using CI/CD pipeline in a cloud-based environment. Expertise configuring, deploying, and maintaining applications as AaC through Continuous Integration/Continuous Deployment (CI/CD). Ability to demonstrate solid engineering rigor. Expert troubleshooting and solutioning skills. Expertise in Windows based troubleshooting and implementation. Experience working with relational and/or non-relational databases (e.g. Cassandra, MySQL, MongoDB). Excellent written and verbal communication skills; ability to clearly and succinctly describe complex issues. Experience integrating applications with workflow, case or ticketing, or automation platforms such as ServiceNow or custom-built systems. Knowledge of IDAM requirements and technologies including Active Directory, SAML, OpenLDAP, OAuth 2.0, and/or OIDC. Demonstrated experience with building comprehensive test plans for unit and user system testing and validation. Strong documentation skills. Developing integration interfaces using Python, PowerShell, and Groovy. Experience and comfort with basic DevOps Tooling (e.g., Ansible, Terraform, Jenkins, GitLab). Preferred Qualifications Advanced STEM degree or role-relevant technical certifications. Experience with Model-Based Systems Engineering (MBSE). Experience with Cloud Solution Optimization. Experience configuring and instrumenting visualization tools (Grafana, Splunk) to work with applications. Experience with ServiceNow. Integration of virtualized applications and application streaming or layering techniques. Assist with leading and overseeing a total system perspective including technical understanding of relationships, dependencies and requirements of cloud services, infrastructure and security domains. Experience configuring, deploying and maintaining TeamWork Cloud and Cameo (and associated tools like Cassandra DB) as AaC using CI/CD pipeline in a cloud-based environment. Experience configuring, deploying and maintaining COTS applications/tools systems engineering experience (configuring/deploying AaC using CI/CD pipeline in a cloud-based environment). Experience configuring, deploying and maintaining IBM Enterprise Lifecycle as AaC using CI/CD pipeline in a cloud-based environment. Experience configuring, deploying and maintaining SharePoint as AaC using CI/CD pipeline in a cloud-based environment. Experience configuring, deploying and maintaining Tableau as AaC using CI/CD pipeline in a cloud-based environment. Experience with maintaining API Gateways, catalogs in a cloud-based environment. Experience developing cross domain capabilities. Other Cloud experience (Azure, Google, Oracle, IBM). Familiarity with Containerized Development environments (Rancher, Kubernetes). Core Competencies Systems thinking and engineering rigor Complex troubleshooting and root-cause analysis Secure cloud/enterprise engineering Agile and DevSecOps collaboration Technical documentation and communication Work Environment Work is performed in support of a secure U.S. Government program and may require on-site access to controlled facilities, customer systems, and classified environments. The successful candidate must maintain all required clearance, access, cybersecurity certification, and program eligibility requirements throughout the assignment. Position 4.20 Sr. Systems Engineer - SharePoint / Tableau

Job Description Job Description Job Description/ Responsibilities Job Summary Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment. Must Have's: 1. Lab system life cycle management 2. Lab system vendor handling 3. Lab system business processes understanding in pharmaceutical regulatory environment Roles & Responsibilities Lab System Lifecycle Management: Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning Ensure compliance with SDLC CSV GxP and regulatory standards Handle system upgrades patching backup archival and audit readiness Lab System Vendor Handling: Act as point of contact for vendors for installation support and issue resolution Coordinate maintenance upgrades and ensure SLA and regulatory compliance Manage vendor deliverables documentation and escalation handling Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards Collaborate with QA IT and lab teams to support audits and process improvements Key Skills & Expertise " Good Knowledge and understanding on the GXP. " Good knowledge of Computer System Validation. " Good understanding of laboratory instruments and analytical techniques. " Familiarity with lab software systems. " Strong problem-solving and communication skills. " Ability to work in a regulated environment and follow SOPs. " Good Knowledge of Ticketing systems (ServiceNow/Remedy etc) " Good Knowledge on the Problem/Deviation/Change/CAPA Management Process. Job Duties: " Provide first-level hands & feet support for laboratory software systems and instrument integration platforms. " Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization. " Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions). " User Management Activities (E.g: User Creation, Modification & Deletions etc.) " Hardware related PC/Network Coordination with Desktop support team " Vendor communications, coordination during the System Hardware failures & any other Maintenances " Backup of the Standalone and Benchtop systems on regular basis " Application Software upgrades on the standalone systems. " Onboarding and off boarding Lab systems " Monthly patching coordination. " Backup & Restoration for the Lab systems " Lac/es Configuration " Update SOPs/ WIs " Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers). " Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures. " Help maintain audit trails and support data archival processes. " Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations. " Ensure systems are validated and maintained according to SOPs and validation protocols. " Work closely with lab analysts, QA, and IT teams to resolve system-related issues. " Participate in cross-functional meetings to improve lab workflows and system performance. " Support Audits Queries from the LAB IT side. Education: " Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field. " 8 years of experience in a laboratory or IT support role.

Job Description Job Description Archive Production Support Engineer Department: Workforce Technology & Services (Enterprise Tech & Services) Department Profile We are seeking an experienced and ambitious candidate to join our client's Record Archive Service (RAS) group. The group is responsible for managing the archive solutions for all electronic documents in the firm, to meet the legal and regulatory obligations. What you'll do This position is for a proactive and experienced systems support engineer who has a strong background supporting mission-critical applications. These systems support the firmwide needs for broker-dealer regulated requirements with real-time business dependencies. The Tier 1 systems are both cloud and on-premise based in a mixed UNIX and Windows infrastructure. The team member will work in an agile based squad with mixed skill sets and be an equal contributor in this environment. The candidate will work with infrastructure teams, application developers, product owners, and internal customers in the firm. The supported systems are critical to the regular functioning of the firm and prior experience in a dynamic, real-time environment is desirable. " Candidate must be well versed in mission-critical application and infrastructure support. Experience with change/incident/problem management processes and ticketing systems such as ServiceNow. " Candidate must have background in Information Technology Infrastructure Library (ITIL) practices. " Candidate must have strong technical experience in Linux environment, excellent troubleshooting skills, scripting skills (Python/shell), experience with job scheduling tools like Autosys " Candidate would also be responsible for the improvement, growth and evolution of the archive process, including process documentation, best practices, tracking, and scoping. " Candidates must be well organized, have strong communication and interpersonal skills. The candidates should be detail-orientated and possess strong analytical skills. They must demonstrate initiative, good judgment, be confident working independently and be comfortable handling sensitive, confidential information. Skills Primary: " 7 years of experience in Linux environment, especially in the area of file systems, " Good understanding of networking, storage technologies (WORM), and infrastructure " Good analytic capability for application troubleshooting " Very good Python and shell scripting and programming expertise, " Experience using relational databases and using SQL, such as IBM DB2, " Experience with ServiceNow, Jira and Confluence. " Experience with change, incident and problem management practices " Experience with SDLC and code review. " Monitoring and troubleshooting with tools like Grafana, Prometheus, Loki and Splunk " Experience with record archive systems, document management systems, or report delivery systems is a plus. Skills Desired: " Exceptional written and verbal communication skills " Good understanding of ITIL, with previous experience in implementing and following the ITIL guidelines " Experience with cloud-based platforms " Experience working with regulatory, compliance and/or litigation group within the financial industry " Vendor management skills with previous experience working with vendor operation teams.

Job Description Job Description Interview process: 1, Phone 2. In-person 12 months contract with possible extension 5 days onsite Senior Systems Support Engineer (contractor position) DSI R&D Services Team Role Overview: The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for Roche instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development: Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members. Education & Experience: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Safety & Compliance: Strictly complies with all Roche safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.

Job Description Job Description Our client, a Biotech company, is looking for a Senior Systems Support Engineer for their Pleasanton, CA location. Responsibilities: The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for client instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development: Participates in ongoing training with senior team members and subject matter experts to master client instrumentation, eventually guiding other team members. Safety & Compliance: Strictly complies with all client safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification. Senior Systems Support Engineer A Senior Systems Support Engineer provides service on client instruments and networked systems used for Research, Development. This role is responsible for the installation/deinstallation, qualification, preventative maintenance, and repair of client instruments and software, with a strong emphasis on the networking infrastructure that supports these systems - including IP address mapping, Fortigate firewall configuration, and network troubleshooting. Under guidance from senior team members, the Senior Systems Support Engineer troubleshoots instrument hardware-software problems and network connectivity issues by using service software, reviewing system-generated problem reports/error codes, and performing root cause analyses. Being a team player is essential, as this position interfaces daily with coworkers, internal stakeholders, and various interdisciplinary functional areas within the organization. The Senior Systems Support Engineer must be committed to customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Instrument Systems Support: Perform preventative maintenance (PM;s) Perform installation/operational qualifications (IOQs) Troubleshoot, replace parts, and perform repairs on instruments Install/deinstall/relocate instruments and computer control units Install or upgrade system and application software Networking Support (Core Focus Area) Establish, maintain and troubleshoot network connections for remote access to internally and externally placed instruments Map and manage IP addresses for networked lab instruments and systems Configure, maintain, and troubleshoot Fortigate firewall devices to ensure secure and reliable connectivity for client systems Diagnose and resolve network connectivity issues (e.g., VLANs, switches, routing, DNS/DHCP) affecting instrument and system performance Provide IT hardware and networking support for RD and training labs Work closely with Systems and/or Software Development subject matter experts (SMEs) to learn client instrumentation, software, and networking functionality, including advanced troubleshooting knowledge Documentation Coordination Document all service and support activities accurately and in a timely manner in the electronic equipment management database and/or other applicable software tools according to approved procedures Coordinate and triage onsite and/or remote network service requests using ServiceNow and communicate status updates to the service requestor Build effective customer/stakeholder relationships through solution-oriented communication and service, providing on-site or remote support as needed Attend and contribute updates during team huddles and other meetings, escalating issues as needed Provide IT support for in-house lab-based instruments and the secure data repository as needed Training Requirements Train with team members and Development colleagues to acquire client instrument service, networking, and troubleshooting skills, with self-initiative to pursue additional training Under guidance from senior team members, learn to solve a variety of instrument, software, and networking problems of diverse scope and complexity by reviewing service documentation and consulting with SMEs Interface with high-level technical support from other functional areas, e.g., Global Customer Support (GCS), Systems Development engineers) to obtain expertise for difficult or recurring issues Learn how to execute qualification documents (IQ/OQ) Once skill/knowledge is acquired, provide training or guidance to other team members on networking, instrument service, or other internal processes Safety Compliance Comply with client safety policies, practices, and procedures at all times Requirements: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Required: Associate;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology (Networking focus), or a related field, or equivalent combination of education and work experience Bachelor;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology, or a related field 5+ years of experience servicing medical/lab equipment and/or supporting networked systems in an RD, hospital, or clinical laboratory setting, including hands-on experience with networking fundamentals (IP addressing/subnetting, VLANs, switches, routers, and firewalls) Direct experience configuring and troubleshooting Fortigate (or similar) firewall/network security appliances 4+ years of experience working in an IVD GMP/ISO regulated environment servicing medical devices and supporting IT/networking infrastructure within RD, hospital, or clinical laboratory settings. Industry networking certification (e.g., CompTIA Network+, Fortinet NSE, or Cisco CCNA) Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN, firewall rules) with the ability to apply this knowledge to troubleshoot instrument connectivity issues Awareness of FDA and ISO regulations related to instrument support and qualification Meticulous attention to detail to accurately document all activities and ensure quality support both internally and at external sites Strong organizational, multi-tasking, and time management skills Demonstrated ability to learn new skills, software, and networking tools rapidly Ability to be flexible with changing work priorities and follow procedures/manager instructions with a cooperative attitude Strong work ethic and communication skills Comfortable working both independently and collaboratively with IT/network teams and instrument SMEs Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities

Job Description Job Description Comments: Additional 2nd-shift Systems Engineer 2 positions for Austin. Job description/details are aligned to Req 1055-1 HM Notes: This is not a Datacenter technician role Experience with Linux and debug Look for the ticket Look for the dashboard Debugging firmware software, BMC system, and BIOS Experience with Jira Ticketing Minimum 3 years of experience Lab debug experience would be great Minimum bachelor's degree or an Engineering degree 12 Month Contract Extension Possibilities for FTE Responsible for replacing GPUS Mostly software-oriented Experience with OS A master with internship debugging experience will also work Some knowledge of networking Overtime also included Top Skills: Experience with Jira/ServiceNow Ticketing Experience with Troubleshooting Experience with Debugging Communication firmware, BMC, and BIOS Interview: 1 or 2 rounds Onsite Interview (Maybe Virtual) External Title: Systems Design Engineer The Role Data Center Platform Engineering Group (DPEG) is looking for on-site (mandatory) 3rd shift Systems Design Engineer that can work complex issues/problems as they arise in the lab or Data Center. Person will be responsible for going through a ticketing system to check tickets that come in during the individuals working hours: debugging SW and HW problems root causing and fixing said issue. As well, person should be able to monitor the lab/data-center for any issues such as power outages, network outages, liquid cooling leaks, etc Person should have the ability to physically install and replace hardware, debug FW and OS issues especially related to GPUs. Knowledge of Data Center systems that have CPU and GPUs - role requires individual to be technician and engineer. Key Responsibilities: Work issues through a JIRA ticket Debug platforms/systems; work ticketing system to ensure priority items are getting attention Communicate clearly in tickets to explain the current state of an issue or systems Take direction from leaders based on priority needs of the business Work with partners, vendors, ODMs, OEMs on issues and ensure clear communication Drive continuous improvement within the organization Essential Attributes: Self driven expertise in debugging problems and root causing issues Ability to quickly understand and apply specific details to tickets Strong communication skills and ability to work well as part of a team Proven track record of working in a Data Center on complex systems Knowledge in JIRA, scripting, Debug methodologies (BMC, BIOS, GPU) Linux skills w/ ability to do run given automated scripts, look at logs, give updates Experience working and communicating with OEM partners and vendors Desirable Attributes: System level debug methodologies Proficiency with all standard hardware lab equipment (dediprog, scopes, forklifts, lift tools) Preferred Experience for Design Reliability Engineer: Strong analytical and problem-solving skills. Proven ability to lead teams and drive issues to resolution. Excellent verbal and written communication skills.

Job Description Job Description Job Descriptions: In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Provide L2 operational support for managed file transfer platforms such as Axway SecureTransport (AXST), Connect:Direct/NDM, Secure Proxy, or similar tools (training provided). Review and respond to L1 monitoring alerts and ServiceNow incidents within defined SLA timelines. Execute runbook-driven tasks such as service restarts, workflow checks, certificate renewals, and production request validations. Assist in incident triage, initial troubleshooting, and escalation to ensure platform stability. Support platform health monitoring, performance checks, and proactive identification of potential issues. Maintain and update runbooks, documentation, and process steps to ensure operational accuracy. Participate in daily operations calls and collaborate with cross-functional teams to support platform stability and service delivery. Follow change management standards, including executing approved ServiceNow Changes, CTASKs, and SCTASKs. Contribute to ongoing operational improvements and help reduce manual effort through standardization." Required Skills: Ability to interact with all levels of an organization, including leadership. Strong team or technical experience strong verbal, written interpersonal communication skills. 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent 1+ years of Strong Technical Troubleshooting skills 1+ years Working knowledge of application monitoring tool like Splunk, AppDynamics, Grafana, Prometheus. 1+ years of Root Cause Analysis of problem issues. Desired Skills: 6+ months of experience working with HTTPS, HSH, and SHS protocols, including validating secure connections, Experience with reviewing certificates, or supporting encrypted data transfer workflows. Exposure to managed file transfer tools such as Axway SecureTransport, Connect:Direct/NDM, or SFTP platforms. Foundational understanding of networking concepts, including SFTP/FTP basics, TCP/IP, port testing, and certificates. Experience communicating technical issues clearly, demonstrated through support interactions, group projects, or ticket documentation Ability to produce clear written documentation, such as incident summaries, operational notes, or procedural updates. Bachelor's in computer science or related field preferred but not required. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. "

Job Description Job Description Senior Systems Support Engineer 12 months contract with possible extension Pleasanton, CA 5 days onsite Interview process: 1, Phone 2. In-person Senior Systems Support Engineer (contractor position) DSI R&D Services Team Role Overview : The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for client instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus) : Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support : Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination : Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development : Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members. Education & Experience: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Safety & Compliance: Strictly complies with all Roche safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.

Job Description Job Description Job Description/ Responsibilities Job Summary Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment. Must Haves: 1. Lab system life cycle management 2. Lab system vendor handling 3. Lab system business processes understanding in the pharmaceutical regulatory environment Roles & Responsibilities Lab System Lifecycle Management: Manage end-to-end lab system lifecycle, including implementation, validation, maintenance, and decommissioning Ensure compliance with SDLC CSV GxP and regulatory standards Handle system upgrades, patching, backup, archival, and audit readiness Lab System Vendor Handling: Act as the point of contact for vendors for installation support and issue resolution Coordinate maintenance upgrades and ensure SLA and regulatory compliance Manage vendor deliverables, documentation, and escalation handling Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP, GMP, GxP, and data integrity standards Collaborate with QA, IT, and lab teams to support audits and process improvements Key Skills & Expertise • Good Knowledge and understanding of the GXP. • Good knowledge of Computer System Validation. • Good understanding of laboratory instruments and analytical techniques. • Familiarity with lab software systems. • Strong problem-solving and communication skills. • Ability to work in a regulated environment and follow SOPs. • Good Knowledge of Ticketing systems (ServiceNow/Remedy, etc) • Good knowledge of the Problem/Deviation/Change/CAPA Management Process. Job Duties: • Provide first-level hands-and-feet support for laboratory software systems and instrument integration platforms. • Oversee daily lab activities, including scheduling, equipment maintenance, and workflow optimization. • Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions). • User Management Activities (E.g., User Creation, Modification & Deletions etc.) • Hardware-related PC/Network - Coordination with the Desktop support team • Vendor communications, coordination during the System Hardware failures & any other Maintenances • Backup of the Standalone and Benchtop systems on a regular basis • Application Software upgrades on the standalone systems. • Onboarding and offboarding Lab systems • Monthly patching coordination. • Backup & Restoration for the Lab systems • Lac/es Configuration • Update SOPs/ WIs • Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers). • Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures. • Help maintain audit trails and support data archival processes. • Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations. • Ensure systems are validated and maintained according to SOPs and validation protocols. • Work closely with lab analysts, QA, and IT teams to resolve system-related issues. • Participate in cross-functional meetings to improve lab workflows and system performance. • Support Audits Queries from the LAB IT side. Education: • Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field. • 8 years of experience in a laboratory or IT support role.

Job Description Job Description About Client: Client is a multinational technology and consulting company known for its expertise in providing IT services and solutions. With a global presence, it offers a wide range of services including digital transformation, application development, infrastructure management, and business process outsourcing. The company has a strong focus on innovation, leveraging emerging technologies such as artificial intelligence, cloud computing, and data analytics to drive client success. Client is committed to delivering high-quality results and ensuring customer satisfaction through its team of skilled professionals and robust project management methodologies. Rate: $46.43/Hr Job Description: Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment. Roles & Responsibilities Lab System Lifecycle Management: Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning Ensure compliance with SDLC CSV GxP and regulatory standards Handle system upgrades patching backup archival and audit readiness Lab System Vendor Handling: Act as point of contact for vendors for installation support and issue resolution Coordinate maintenance upgrades and ensure SLA and regulatory compliance Manage vendor deliverables documentation and escalation handling Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards Collaborate with QA IT and lab teams to support audits and process improvements Key Skills & Expertise Good Knowledge and understanding on the GXP. Good knowledge of Computer System Validation. Good understanding of laboratory instruments and analytical techniques. Familiarity with lab software systems. Strong problem-solving and communication skills. Ability to work in a regulated environment and follow SOPs. Good Knowledge of Ticketing systems (ServiceNow/Remedy etc) Good Knowledge on the Problem/Deviation/Change/CAPA Management Process. Job Duties: Provide first-level hands & feet support for laboratory software systems and instrument integration platforms. Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization. Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions). User Management Activities (E.g: User Creation, Modification & Deletions etc.) Hardware related PC/Network Coordination with Desktop support team Vendor communications, coordination during the System Hardware failures & any other Maintenances Backup of the Standalone and Benchtop systems on regular basis Application Software upgrades on the standalone systems. Onboarding and off boarding Lab systems Monthly patching coordination. Backup & Restoration for the Lab systems Lac/es Configuration Update SOPs/ WIs Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers). Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures. Help maintain audit trails and support data archival processes. Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations. Ensure systems are validated and maintained according to SOPs and validation protocols. Work closely with lab analysts, QA, and IT teams to resolve system-related issues. Participate in cross-functional meetings to improve lab workflows and system performance. Support Audits Queries from the LAB IT side. Education: Bachelor s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field. 8 years of experience in a laboratory or IT support role. Years of Experience: 13.00 Years of Experience Must Have's: Lab system life cycle management Lab system vendor handling Lab system business processes understanding in pharmaceutical regulatory environment About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at Applicant Consent: By submitting your application, you agree to ApTask's () Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or . Message frequency may vary. Msg & data rates may apply.

Job Description Job Description Role: AI Architect Location: Atlanta, GA / Onsite Duration: 6 months Pay Rate: $55 - $60 per hour(C2C) Experience Required: 12 Years Position Overview We are seeking an experienced AI Architect to lead the architecture, governance, and strategic implementation of an AI-enabled Quality Engineering Center of Excellence. The candidate will define the target architecture for AI agents, multi-agent orchestration, Retrieval-Augmented Generation (RAG), and enterprise AI adEligible to workion across the software development lifecycle. This is a customer-facing onsite role requiring strong AI architecture, engineering, governance, and stakeholder-management capabilities. Key Responsibilities AI Architecture Leadership: Define the enterprise architecture, reference patterns, and technology roadmap for AI-powered Quality Engineering solutions. Agentic AI and RAG: Design reusable AI-agent patterns and a RAG Knowledge Fabric integrating Jira, Confluence, Git repositories, CI/CD platforms, test assets, ServiceNow, and approved enterprise data sources. Orchestration and Integration: Design multi-agent orchestration and integration services supporting requirements review, code quality, test preparation, test execution, QE intelligence, and release assurance. Governance and Responsible AI: Establish Human-in-the-Loop controls, security guardrails, explainability, confidence scoring, model evaluation, observability, auditability, and cost controls. Stakeholder and Technical Leadership: Lead architecture reviews, prioritize high-value use cases, guide onsite and offshore teams, and communicate solution decisions to business and engineering leadership. Scale and AdEligible to workion: Define the maturity path from supervised to semi-autonomous and autonomous agents while ensuring scalability, reliability, performance, and adEligible to workion. Required Qualifications " 12 years of technology experience, including 5 years in AI/ML, Generative AI, or intelligent automation. " Strong experience with LLM applications, Agentic AI, multi-agent systems, RAG, embeddings, vector search, prompt engineering, and AI evaluation. " Experience with enterprise AI architecture, microservices, APIs, event-driven architecture, containers, and cloud-native deployment. " Hands-on knowledge of Claude, Gemini, Codex, Azure OpenAI, or equivalent enterprise LLM platforms. " Proficiency in Python and working knowledge of Java and/or TypeScript, REST APIs, FastAPI, Git, CI/CD, Docker, and Kubernetes. " Strong knowledge of responsible AI, security, privacy, model-risk controls, monitoring, and production-support practices. " Strong customer-facing communication, architecture presentation, and cross-functional leadership skills. Preferred Qualifications " Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related field. " Experience in Retail, Supply Chain, Logistics, Distribution, or a related business domain. " Relevant AI, cloud, architecture, software engineering, or Quality Engineering certifications.

Job Description Job Description Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success. Job Title: Senior Security Engineer - Risk & Controls Location(s): Atlanta, GA (Hybrid) Top 3 skills required for this role: 1. Security Risk & Controls, Risk Assessment, Control Evaluation 2. Remediation, NIST/ISO 27001, Cloud Security, Audit & Compliance. 3. Blockchain Security, IAM, Cryptography, DevSecOps/SSDLC, Vulnerability Management, GRC Tools, CI/CD Security Required Qualifications: • Bachelor's degree in Computer Science, Information Security, Information Systems, Engineering, or a related field (or equivalent experience). • 5+ years of experience in cybersecurity, technology risk, information security, risk management, or controls governance. • Experience conducting security risk assessments and control evaluations. • Experience driving remediation activities and managing security issues through closure. • Strong understanding of security frameworks such as NIST, ISO 27001, CIS Controls, COBIT, or similar standards. • Understanding of cloud security principles and common cloud service providers (AWS, Azure, or GCP). • Knowledge of identity and access management, secrets management, encryption, and key management practices. • Experience supporting audits, regulatory assessments, or compliance reviews. • Strong analytical, problem-solving, and communication skills. • Ability to work effectively with both technical and non-technical stakeholders. Preferred Qualifications: • Knowledge of blockchain technologies, smart contracts, cryptography, and distributed ledger platforms (Ethereum, Hyperledger Besu, Canton, Solana, Polygon, etc.). • Experience with secure software development lifecycle (SSDLC) and DevSecOps practices. • Experience with vulnerability management and security testing programs. • Experience with Governance, Risk, and Compliance (GRC) platforms such as Archer, ServiceNow GRC, or MetricStream. • Experience developing risk metrics, dashboards, and executive reporting. • Familiarity with CI/CD pipelines and cloud-native security controls. • Professional certifications such as CISSP, CISM, CRISC, CISA, or CCSP. • AWS Security Specialty (or equivalent). Detailed Job Description Seeking a skilled and motivated Security Engineer - Risk & Controls to join our team. This role is responsible for identifying and assessing technology and security risks, driving remediation efforts, strengthening control frameworks, and partnering with engineering teams to implement secure and compliant solutions. The successful candidate will work closely with engineering, operations, architecture, risk, audit, and control partners to ensure security risks are effectively managed and that security controls are appropriately designed, implemented, and operating effectively. The role combines hands-on security expertise with risk management, governance, and control oversight responsibilities across blockchain, cloud, and enterprise platforms. Key Responsibilities: • Conduct security risk assessments and identify control gaps across applications, infrastructure, cloud, and blockchain environments. • Drive remediation of security findings, vulnerabilities, audit issues, and control deficiencies through closure. • Design, implement, and assess security controls to ensure effectiveness and regulatory compliance. • Partner with engineering, architecture, and operations teams to integrate security and controls into system design and delivery processes. • Perform threat modeling, security reviews, and vulnerability assessments to proactively identify risks. • Support identity and access management, secrets management, encryption, and key management practices. • Participate in architecture and solution reviews to ensure alignment with enterprise security standards. • Support internal audits, regulatory reviews, and compliance assessments, including evidence collection and issue remediation. • Develop security policies, standards, procedures, and control documentation. • Monitor risk, remediation, and control effectiveness metrics and provide reporting to management. • Evaluate security technologies and recommend solutions to strengthen the organization's security posture. • Provide security and risk guidance to stakeholders and promote a strong security and control culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Job Description Job Description Job Title: ServiceNow Client Software Distribution (CSD) Developer Experience: 6 8 years Duration: 6 months Location: Beachwood, OH Type: Contract Rate: $70 to $80 Job Summary We are seeking an experienced ServiceNow CSD Developer to design, implement, and support Client Software Distribution (CSD/CSD 2.0) capabilities on the ServiceNow platform. The role will focus on automating software deployment and removal across Windows, macOS, and Linux endpoints through integration with MECM/SCCM, Microsoft Intune, Jamf, Tanium, and other endpoint management platforms. Required Skills and Experience ServiceNow Development Expertise: 3 5 years of hands-on ServiceNow development experience with strong proficiency in JavaScript/GlideScript, Business Rules, Script Includes, Flow Designer, Orchestration, IntegrationHub, and Catalog/Request workflows. CSD Experience: Demonstrated hands-on implementation of Client Software Distribution (CSD or CSD 2.0) including package creation, scheduling, agent management, workflow integration, and troubleshooting deployment failures. Integration Skills: Proven ability to integrate ServiceNow with external systems via REST/SOAP APIs, MID Server, and IntegrationHub spokes especially MECM/SCCM, Intune, Jamf, or equivalent endpoint management tools. Endpoint Management Knowledge: Familiarity with the backend of deployment tools (e.g., SCCM Collections, Intune App Packaging, Jamf policies, device targeting, and deployment mechanisms). Scripting Skills: Advanced JavaScript/GlideScript skills and familiarity with PowerShell or Bash for deployment scripts and automation. Platform Architecture: Familiarity with ServiceNow platform architecture and related applications: ITSM, CMDB/CSDM, Service Catalog, and their relationships with CSD and deployment data. Problem-Solving Skills: Strong analytical and troubleshooting skills with the ability to debug deployment failures at scale and implement automated remediation logic. Collaboration & Communication: Good communication and collaboration skills for working with endpoint management, desktop engineering, ITSM, security, and IT operations teams.