Job Description Job Description Who Our Client Is: Our client is a purpose-driven organization certified as a B Corporation, committed to using business as a force for good. Their Information Security team is small, skilled, and nimble, empowered to secure and defend the organization and its subsidiaries. What Our Client Needs: Our client is seeking a Senior Security Analyst to support Network and Endpoint Protection, Security Architecture, and the organization's Governance, Risk, and Compliance (GRC) program. This is a remote role reporting directly to the Director of Information Security & Data Privacy. The analyst will help maintain and improve technical safeguards, evaluate security risks in systems and business initiatives, and contribute to audit readiness and security assurance, while also supporting incident response, security awareness, and the Privacy Program. What You'll Do: Maintain and improve network, endpoint, and related security controls Monitor security tools and investigate alerts or suspicious activity, coordinating escalation and response as appropriate Help assess and prioritize weaknesses in network and endpoint configurations Partner with IT and other technical teams to implement and maintain effective protections Participate in security reviews of systems, integrations, cloud services, and significant technology changes Identify security risks and recommend practical mitigations that account for business needs Review designs involving authentication, authorization, access control, encryption, and secure data handling Support audit and assurance activities, including ISO 27001, SOC 2, customer security assessments, and related reviews Help prepare evidence, maintain security documentation, and track findings and remediation actions Assist with incident response, security awareness efforts, and the Privacy Program in partnership with Legal, Product, Engineering, and other stakeholders What You'll Need: Bachelor's degree in Information Security, Computer Science, Information Technology, or equivalent professional experience 3+ years of progressive experience in Information Security, Cybersecurity, Security Engineering, or related discipline Experience supporting security and compliance programs involving ISO 27001, SOC 2, NIST CSF, or similar standards and frameworks Experience performing security risk assessments and vulnerability management Working knowledge of cloud security principles and technologies in environments such as AWS, Azure, or Google Cloud Strong understanding of networking, authentication, encryption, access control, and security architecture principles Strong written and verbal communication skills, including the ability to communicate security risks and recommendations to technical and non-technical stakeholders Intellectual curiosity and a desire to understand the "what and why" What They Offer: Compensation range of $77,000 to $82,000 per year, with $4,000 bonus potential Paid time off including vacation, sick time, company holidays, and floating holidays Work-from-home flexibility the convenience of remote work Company contribution toward the cost of individual health care premiums Opportunity to participate in a company-sponsored 401(k) Access to training, education, and ongoing professional development Access to a third-party professional coach for every employee Tuition reimbursement opportunities to support continued learning Be part of a purpose-driven organization committed to using business as a force for good as a Certified B Corporation Our client believes that diversity fuels innovation, strengthens teams, and drives success. They are committed to fostering a workplace where every individual, regardless of background, feels valued, respected, and empowered to thrive. Discrimination or harassment of any kind is strictly prohibited. Our client does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by applicable laws.
11/11/2026
Full time
Job Description Job Description Who Our Client Is: Our client is a purpose-driven organization certified as a B Corporation, committed to using business as a force for good. Their Information Security team is small, skilled, and nimble, empowered to secure and defend the organization and its subsidiaries. What Our Client Needs: Our client is seeking a Senior Security Analyst to support Network and Endpoint Protection, Security Architecture, and the organization's Governance, Risk, and Compliance (GRC) program. This is a remote role reporting directly to the Director of Information Security & Data Privacy. The analyst will help maintain and improve technical safeguards, evaluate security risks in systems and business initiatives, and contribute to audit readiness and security assurance, while also supporting incident response, security awareness, and the Privacy Program. What You'll Do: Maintain and improve network, endpoint, and related security controls Monitor security tools and investigate alerts or suspicious activity, coordinating escalation and response as appropriate Help assess and prioritize weaknesses in network and endpoint configurations Partner with IT and other technical teams to implement and maintain effective protections Participate in security reviews of systems, integrations, cloud services, and significant technology changes Identify security risks and recommend practical mitigations that account for business needs Review designs involving authentication, authorization, access control, encryption, and secure data handling Support audit and assurance activities, including ISO 27001, SOC 2, customer security assessments, and related reviews Help prepare evidence, maintain security documentation, and track findings and remediation actions Assist with incident response, security awareness efforts, and the Privacy Program in partnership with Legal, Product, Engineering, and other stakeholders What You'll Need: Bachelor's degree in Information Security, Computer Science, Information Technology, or equivalent professional experience 3+ years of progressive experience in Information Security, Cybersecurity, Security Engineering, or related discipline Experience supporting security and compliance programs involving ISO 27001, SOC 2, NIST CSF, or similar standards and frameworks Experience performing security risk assessments and vulnerability management Working knowledge of cloud security principles and technologies in environments such as AWS, Azure, or Google Cloud Strong understanding of networking, authentication, encryption, access control, and security architecture principles Strong written and verbal communication skills, including the ability to communicate security risks and recommendations to technical and non-technical stakeholders Intellectual curiosity and a desire to understand the "what and why" What They Offer: Compensation range of $77,000 to $82,000 per year, with $4,000 bonus potential Paid time off including vacation, sick time, company holidays, and floating holidays Work-from-home flexibility the convenience of remote work Company contribution toward the cost of individual health care premiums Opportunity to participate in a company-sponsored 401(k) Access to training, education, and ongoing professional development Access to a third-party professional coach for every employee Tuition reimbursement opportunities to support continued learning Be part of a purpose-driven organization committed to using business as a force for good as a Certified B Corporation Our client believes that diversity fuels innovation, strengthens teams, and drives success. They are committed to fostering a workplace where every individual, regardless of background, feels valued, respected, and empowered to thrive. Discrimination or harassment of any kind is strictly prohibited. Our client does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by applicable laws.
Kura Sushi Corporate Support Center
Irvine, California
Job Description Job Description Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience. This position is based in Irvine, CA and requires candidates to reside within a reasonable commuting distance of our Irvine office. Team members are expected to work HYBRID (onsite a minimum of one day per week, with additional in-office presence required based on division responsibilities and business needs.) This is not a remote position. Pay Range: $90,000 to $95,000 DOE The Senior Regulatory Compliance Analyst, who has proficient knowledge in regulatory compliance rules and regulations will be responsible for assisting the Integrated GRC Senior Manager for ensuring Kura meets all applicable legal, regulatory, and internal regulatory compliance requirements and facilitating centralized monitoring. This includes but not limited to: Evaluating regulatory laws applicable to Kura business operations Conducting compliance audits and reviews to ensure execution of compliance standards Preparing and presenting compliance reports to the VP of ACAS and other applicable executives Identifying compliance issues requiring follow-up or investigation Disseminating written policies and procedures related to compliance activities Collaborating with cross-functional departments to foster a culture of compliance Other responsibilities include but not limited to facilitating/moderating annual regulatory compliance risk assessments, reviewing contracts containing PII, system components, MNDA, performing compliance assessments/reviews, monitoring compliance activities /remediation efforts, conducting investigations, and providing guidance and facilitation to cross-functional peers and senior management relating to various regulatory compliance that Kura is subject to such as CCPA/CPRA, PCI, Information Security (Cybersecurity), Artificial Intelligence, Information Technology standards and Frameworks, FDA, ESG, SOX etc In addition, the GRC Regulatory Compliance Senior Analyst will partner with/provide guidance to the GRC Senior Security Analyst and the Head of Information Technology, when applicable, in designing/implementing information services (IT and security) solution components used throughout Kura Sushi's environment as well as liaising with the Internal Audit team for in-scope SOX systems. The GRC Regulatory Compliance Senior Analyst will be responsible for assisting the Integrated GRC Senior Manager in facilitating Kura's vendor relationships with several outsourced service providers as needed in establishing a scalable and compliant environment to support the Company's compliance landscape to include security and technological components. The GRC-Regulatory Compliance Senior Analyst require proficient knowledge and understanding of compliance standards and frameworks to include end-to-end business process, security frameworks (including domains such as access management and data protection), regulatory compliance (e.g., SOX, PCI, CPRA, etc.) and technology standards, procedures, guidelines and; and be able to prepare and communicate compliance issues to the Integrated GRC Senior Manager, VP of ACAS and others as directed by the VP of ACAS. Key Responsibilities Policy & Procedure Development: Draft, review, and update privacy and compliance policies, procedures, and training materials to align with evolving laws and regulations Regulatory Monitoring: Research and interpret new or revised laws, regulations, and industry standards; track changes and recommend updates to the compliance program Risk Assessment & Auditing: Conduct risk assessments, compliance audits, and testing of controls to identify gaps and deficiencies; develop and implement gap closure plans Training & Culture: Lead or assist in compliance training programs for new hires and ongoing staff, promoting a culture of compliance Cross-Functional Collaboration: Work with legal, finance, operations, and other departments to integrate compliance into business processes (e.g., Privacy by Design "PbD") Reporting: Prepare clear, concise compliance reports for management and regulatory bodies, highlighting risks, findings, and recommendations Regulatory Compliance: 1. Ensures the organization complies with all applicable laws, regulations, and internal policies. This includes monitoring business operations and reporting any infractions. 2. Partners with General Counsel and other management members, as needed 3. Policy Development: Create, modify, and implement company policies and procedures to align with legal requirements and ethical standards. 4. Risk Management: Develop risk management strategies and conduct regular audits to identify areas of potential non-compliance. 5. Manage the operational processes for Data Subject Requests (DRS) such as rights to access or delete personal data. 6. Maintain up-to-date Records of Processing Activities (RoPA) across departments. 7. Advise operational personnel on appropriate responses to recurring confidentiality and data disclosure inquiries. 8. Liaison with Regulatory Bodies: Act as the point of contact between the organization and regulatory agencies, handling inspections and audits. 9. Incident Management: Investigate compliance breaches, conduct root cause analysis, and implement corrective actions to prevent recurrence 10. Reporting: Provide regular reports to the Integrated GRC Senior Manager, VP of ACAS and other senior management on the status of the compliance program and any issues that arise. 11. Conducts annual regulatory compliance risk assessments 12. Reviews and main contracts containing PII and system/AI components to ensure DPAs are issued to 3rd party vendors. 13. Performs compliance assessments/reviews, monitors compliance deficiencies/remediation efforts, conducting investigations, GRC Activities 1. Provides guidance to the Information Services (Security and Technology) management in building a strong IT/Security compliant environment including guiding and mentoring direct and indirect team members. 2. Providing guidance and facilitating coordination with cross-functional members in implementing processes such as Security and IT governance, risk, and compliance activities to automate and facilitate continuous monitoring of information security controls, exceptions, risks, and testing. 3. Perform Privacy Impact Assessment (PIA) and Data Protection Impact Assessment (DPIA) for new system implementations. 4. Liaise with Internal Audit members to ensure appropriate controls over business and IT/Security design while working with the IT management and cross-functional members to facilitate operational efficiencies and effectiveness. 5. Evaluate third party vendor contracts, performing privacy and security due diligence on business associates and service providers. 6. Develops reporting metrics, dashboards, and obtains and retains evidence and provides to the Integrated GRC Senior Manager, VP of ACAS or other leadership, as needed for review. 7. Provides guidance to the Security Senior Analyst for building the organization's cybersecurity strategy to ensure Kura Security team is proactively identifying/addressing relevant security gaps, compliant with internal policies and external regulatory requirements, and improving Kura's overall security posture and program. 8. Collaborates with cross-functional business, security and the information technology team to ensure security strategies and initiatives align with business objectives and regulatory compliance requirements. 9. Provides guidance to the Security Manager in developing the system-wide information security compliance program, ensuring IT activities, processes, and procedures meet defined requirements, policies, and regulations. 10. Collaborates with the Integrated GRC Senior Analyst, GRC-Senior Security Analysts, Internal Audit and other key members who will at a minimum, facilitate and monitor compliance enterprise wide. 11. Facilitation and the coordination, development and implementation of security awareness compliance programs and education while partnering with the Security Manager. 12. Facilitates, guides coordinates, and partners with the Security Manager during the systems development life cycle activities and new processes to ensure they are properly implemented in conjunction with guidance from the Internal Audit team. 13. Evaluates IT control/process deficiencies issued by the Internal Audit team and provides remediation plans to the Internal Audit Team for recommended design improvements while partnering with the IT/Security team on remediation plan. 14. Facilitates and provides guidance to the IT HOD in the development of IT policies and procedures and ensures alignment with company goals and regulatory requirements. 15. Presents issues of IT non-compliance to the Integrated GRC Senior Manager and VP of ACAS 16. Attends continuing professional education to keep abreast of security and technology regulations, emerging risks and strategies. 17. Presents progress and initiatives on a monthly basis based on annual plan to the Integrated GRC Senior Manager and VP of ACA Education/Experience: 1 . click apply for full job details
11/11/2026
Full time
Job Description Job Description Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience. This position is based in Irvine, CA and requires candidates to reside within a reasonable commuting distance of our Irvine office. Team members are expected to work HYBRID (onsite a minimum of one day per week, with additional in-office presence required based on division responsibilities and business needs.) This is not a remote position. Pay Range: $90,000 to $95,000 DOE The Senior Regulatory Compliance Analyst, who has proficient knowledge in regulatory compliance rules and regulations will be responsible for assisting the Integrated GRC Senior Manager for ensuring Kura meets all applicable legal, regulatory, and internal regulatory compliance requirements and facilitating centralized monitoring. This includes but not limited to: Evaluating regulatory laws applicable to Kura business operations Conducting compliance audits and reviews to ensure execution of compliance standards Preparing and presenting compliance reports to the VP of ACAS and other applicable executives Identifying compliance issues requiring follow-up or investigation Disseminating written policies and procedures related to compliance activities Collaborating with cross-functional departments to foster a culture of compliance Other responsibilities include but not limited to facilitating/moderating annual regulatory compliance risk assessments, reviewing contracts containing PII, system components, MNDA, performing compliance assessments/reviews, monitoring compliance activities /remediation efforts, conducting investigations, and providing guidance and facilitation to cross-functional peers and senior management relating to various regulatory compliance that Kura is subject to such as CCPA/CPRA, PCI, Information Security (Cybersecurity), Artificial Intelligence, Information Technology standards and Frameworks, FDA, ESG, SOX etc In addition, the GRC Regulatory Compliance Senior Analyst will partner with/provide guidance to the GRC Senior Security Analyst and the Head of Information Technology, when applicable, in designing/implementing information services (IT and security) solution components used throughout Kura Sushi's environment as well as liaising with the Internal Audit team for in-scope SOX systems. The GRC Regulatory Compliance Senior Analyst will be responsible for assisting the Integrated GRC Senior Manager in facilitating Kura's vendor relationships with several outsourced service providers as needed in establishing a scalable and compliant environment to support the Company's compliance landscape to include security and technological components. The GRC-Regulatory Compliance Senior Analyst require proficient knowledge and understanding of compliance standards and frameworks to include end-to-end business process, security frameworks (including domains such as access management and data protection), regulatory compliance (e.g., SOX, PCI, CPRA, etc.) and technology standards, procedures, guidelines and; and be able to prepare and communicate compliance issues to the Integrated GRC Senior Manager, VP of ACAS and others as directed by the VP of ACAS. Key Responsibilities Policy & Procedure Development: Draft, review, and update privacy and compliance policies, procedures, and training materials to align with evolving laws and regulations Regulatory Monitoring: Research and interpret new or revised laws, regulations, and industry standards; track changes and recommend updates to the compliance program Risk Assessment & Auditing: Conduct risk assessments, compliance audits, and testing of controls to identify gaps and deficiencies; develop and implement gap closure plans Training & Culture: Lead or assist in compliance training programs for new hires and ongoing staff, promoting a culture of compliance Cross-Functional Collaboration: Work with legal, finance, operations, and other departments to integrate compliance into business processes (e.g., Privacy by Design "PbD") Reporting: Prepare clear, concise compliance reports for management and regulatory bodies, highlighting risks, findings, and recommendations Regulatory Compliance: 1. Ensures the organization complies with all applicable laws, regulations, and internal policies. This includes monitoring business operations and reporting any infractions. 2. Partners with General Counsel and other management members, as needed 3. Policy Development: Create, modify, and implement company policies and procedures to align with legal requirements and ethical standards. 4. Risk Management: Develop risk management strategies and conduct regular audits to identify areas of potential non-compliance. 5. Manage the operational processes for Data Subject Requests (DRS) such as rights to access or delete personal data. 6. Maintain up-to-date Records of Processing Activities (RoPA) across departments. 7. Advise operational personnel on appropriate responses to recurring confidentiality and data disclosure inquiries. 8. Liaison with Regulatory Bodies: Act as the point of contact between the organization and regulatory agencies, handling inspections and audits. 9. Incident Management: Investigate compliance breaches, conduct root cause analysis, and implement corrective actions to prevent recurrence 10. Reporting: Provide regular reports to the Integrated GRC Senior Manager, VP of ACAS and other senior management on the status of the compliance program and any issues that arise. 11. Conducts annual regulatory compliance risk assessments 12. Reviews and main contracts containing PII and system/AI components to ensure DPAs are issued to 3rd party vendors. 13. Performs compliance assessments/reviews, monitors compliance deficiencies/remediation efforts, conducting investigations, GRC Activities 1. Provides guidance to the Information Services (Security and Technology) management in building a strong IT/Security compliant environment including guiding and mentoring direct and indirect team members. 2. Providing guidance and facilitating coordination with cross-functional members in implementing processes such as Security and IT governance, risk, and compliance activities to automate and facilitate continuous monitoring of information security controls, exceptions, risks, and testing. 3. Perform Privacy Impact Assessment (PIA) and Data Protection Impact Assessment (DPIA) for new system implementations. 4. Liaise with Internal Audit members to ensure appropriate controls over business and IT/Security design while working with the IT management and cross-functional members to facilitate operational efficiencies and effectiveness. 5. Evaluate third party vendor contracts, performing privacy and security due diligence on business associates and service providers. 6. Develops reporting metrics, dashboards, and obtains and retains evidence and provides to the Integrated GRC Senior Manager, VP of ACAS or other leadership, as needed for review. 7. Provides guidance to the Security Senior Analyst for building the organization's cybersecurity strategy to ensure Kura Security team is proactively identifying/addressing relevant security gaps, compliant with internal policies and external regulatory requirements, and improving Kura's overall security posture and program. 8. Collaborates with cross-functional business, security and the information technology team to ensure security strategies and initiatives align with business objectives and regulatory compliance requirements. 9. Provides guidance to the Security Manager in developing the system-wide information security compliance program, ensuring IT activities, processes, and procedures meet defined requirements, policies, and regulations. 10. Collaborates with the Integrated GRC Senior Analyst, GRC-Senior Security Analysts, Internal Audit and other key members who will at a minimum, facilitate and monitor compliance enterprise wide. 11. Facilitation and the coordination, development and implementation of security awareness compliance programs and education while partnering with the Security Manager. 12. Facilitates, guides coordinates, and partners with the Security Manager during the systems development life cycle activities and new processes to ensure they are properly implemented in conjunction with guidance from the Internal Audit team. 13. Evaluates IT control/process deficiencies issued by the Internal Audit team and provides remediation plans to the Internal Audit Team for recommended design improvements while partnering with the IT/Security team on remediation plan. 14. Facilitates and provides guidance to the IT HOD in the development of IT policies and procedures and ensures alignment with company goals and regulatory requirements. 15. Presents issues of IT non-compliance to the Integrated GRC Senior Manager and VP of ACAS 16. Attends continuing professional education to keep abreast of security and technology regulations, emerging risks and strategies. 17. Presents progress and initiatives on a monthly basis based on annual plan to the Integrated GRC Senior Manager and VP of ACA Education/Experience: 1 . click apply for full job details
Job Description Job Description Company Overview IDMe is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with IDMe once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with IDMe at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use IDMe to verify communities and user segments to honor service and build more authentic relationships. IDMe's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. IDMe is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit IDMe is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. At IDMe, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here. IDMe is looking for a senior threat intelligence professional to lead technical tracking of the adversaries targeting the identity verification ecosystem, and to turn that tracking into decisions the business acts on. Identity fraud is an industrialized market of credential and document vendors, injection and deepfake tooling, synthetic identity brokers, and organized account takeover crews. This role sits directly across from it. You will own intelligence coverage for a defined set of threats end to end: setting the collection strategy, running the research, building the models and tooling, and delivering the finished product to the people who need it, from detection engineers to executives and government partners. This is a senior individual-contributor role with high autonomy and real influence over security and product direction. You will also be a technical mentor to the analysts around you and a standard-setter for how the team does analysis. Responsibilities Own an intelligence portfolio. Take end-to-end responsibility for tracking a set of threat actors, fraud typologies, or ecosystems targeting IDMe and our partners, from collection through analysis to delivery and follow-up. Set collection strategy. Define and prioritize intelligence requirements in partnership with security, fraud, product, and company leadership. Identify gaps in current coverage and close them. Run technical collection at depth. Conduct sustained collection and source development across deep and dark web forums, illicit marketplaces, encrypted messaging platforms, and closed communities, using sound tradecraft and operational security. Hunt emerging activity. Proactively hunt for new actor activity, tooling, and TTPs across internal telemetry and external sources, and pull threads before they become incidents. Produce finished intelligence. Write assessments that hold up to scrutiny, with clear judgments, stated confidence levels, articulated assumptions, and specific recommendations, for audiences ranging from engineers to the executive team to external partners. Make intelligence operational. Convert research into detections, fraud signals, blocklists, enrichment, and platform data. Work with detection engineering, data science, and product to get it deployed and measure whether it worked. Advance the team's analytic tradecraft. Improve threat modeling standards, structured analytic methods, reporting templates, source evaluation, and the team's use of frameworks such as MITRE ATT&CK and the Diamond Model. Build tooling and automation. Identify where manual work is limiting coverage and build or specify the tooling, pipelines, and enrichment to remove it. Mentor and raise the bar. Coach analysts on collection tradecraft, analytic writing, and structured analysis. Review their work and help develop their judgment. Represent the function. Brief senior leadership, partners, and where appropriate, industry peer groups, law enforcement, and information-sharing communities. Qualifications 5+ years of experience in threat intelligence, cyber threat hunting, fraud intelligence, or a closely related discipline, including experience producing finished intelligence for decision-makers. 3+ years of hands-on collection across the deep and dark web, including illicit marketplaces and encrypted communication platforms, with demonstrated tradecraft and operational security practices. Deep, applied experience with common analysis models and frameworks (MITRE ATT&CK, the Diamond Model, kill chain, structured analytic techniques). Not just familiarity, but a track record of using them to reach and defend analytic judgments. Demonstrated ability to take ambiguous, fragmentary, and conflicting information and produce a clear assessment with appropriately expressed confidence. Exceptional written and verbal communication, including experience writing for both deeply technical and executive audiences. Track record of working independently: scoping your own problems, setting priorities, and driving work to a result without close direction. Proven ability to influence stakeholders outside of security, and to translate intelligence into changes other teams actually make. Preferred Qualifications Experience with identity fraud, account takeover, synthetic identity, document and biometric fraud, or the fraud-as-a-service ecosystem. Strong SQL skills for independent data analysis at scale, and scripting in Python or similar for collection, enrichment, and automation. Experience turning intelligence into production detections or fraud controls alongside engineering and data science teams. Experience mentoring analysts or leading intelligence projects across multiple contributors. Relevant certifications such as GCTI, GREM, GCFA, GOSI, CISSP, or Security+. Working proficiency in a foreign language relevant to threat actor communities. Experience in a regulated or government-facing environment, or supporting external partners with intelligence products. IDMe maintains a work environment free from discrimination, where employees are treated with dignity and respect. All IDMe employees share in the responsibility for fulfilling our commitment to equal employment opportunity. IDMe does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. IDMe adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, IDMe's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide IDMe with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. IDMe participates in E-Verify.
11/11/2026
Full time
Job Description Job Description Company Overview IDMe is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with IDMe once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with IDMe at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use IDMe to verify communities and user segments to honor service and build more authentic relationships. IDMe's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. IDMe is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit IDMe is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. At IDMe, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here. IDMe is looking for a senior threat intelligence professional to lead technical tracking of the adversaries targeting the identity verification ecosystem, and to turn that tracking into decisions the business acts on. Identity fraud is an industrialized market of credential and document vendors, injection and deepfake tooling, synthetic identity brokers, and organized account takeover crews. This role sits directly across from it. You will own intelligence coverage for a defined set of threats end to end: setting the collection strategy, running the research, building the models and tooling, and delivering the finished product to the people who need it, from detection engineers to executives and government partners. This is a senior individual-contributor role with high autonomy and real influence over security and product direction. You will also be a technical mentor to the analysts around you and a standard-setter for how the team does analysis. Responsibilities Own an intelligence portfolio. Take end-to-end responsibility for tracking a set of threat actors, fraud typologies, or ecosystems targeting IDMe and our partners, from collection through analysis to delivery and follow-up. Set collection strategy. Define and prioritize intelligence requirements in partnership with security, fraud, product, and company leadership. Identify gaps in current coverage and close them. Run technical collection at depth. Conduct sustained collection and source development across deep and dark web forums, illicit marketplaces, encrypted messaging platforms, and closed communities, using sound tradecraft and operational security. Hunt emerging activity. Proactively hunt for new actor activity, tooling, and TTPs across internal telemetry and external sources, and pull threads before they become incidents. Produce finished intelligence. Write assessments that hold up to scrutiny, with clear judgments, stated confidence levels, articulated assumptions, and specific recommendations, for audiences ranging from engineers to the executive team to external partners. Make intelligence operational. Convert research into detections, fraud signals, blocklists, enrichment, and platform data. Work with detection engineering, data science, and product to get it deployed and measure whether it worked. Advance the team's analytic tradecraft. Improve threat modeling standards, structured analytic methods, reporting templates, source evaluation, and the team's use of frameworks such as MITRE ATT&CK and the Diamond Model. Build tooling and automation. Identify where manual work is limiting coverage and build or specify the tooling, pipelines, and enrichment to remove it. Mentor and raise the bar. Coach analysts on collection tradecraft, analytic writing, and structured analysis. Review their work and help develop their judgment. Represent the function. Brief senior leadership, partners, and where appropriate, industry peer groups, law enforcement, and information-sharing communities. Qualifications 5+ years of experience in threat intelligence, cyber threat hunting, fraud intelligence, or a closely related discipline, including experience producing finished intelligence for decision-makers. 3+ years of hands-on collection across the deep and dark web, including illicit marketplaces and encrypted communication platforms, with demonstrated tradecraft and operational security practices. Deep, applied experience with common analysis models and frameworks (MITRE ATT&CK, the Diamond Model, kill chain, structured analytic techniques). Not just familiarity, but a track record of using them to reach and defend analytic judgments. Demonstrated ability to take ambiguous, fragmentary, and conflicting information and produce a clear assessment with appropriately expressed confidence. Exceptional written and verbal communication, including experience writing for both deeply technical and executive audiences. Track record of working independently: scoping your own problems, setting priorities, and driving work to a result without close direction. Proven ability to influence stakeholders outside of security, and to translate intelligence into changes other teams actually make. Preferred Qualifications Experience with identity fraud, account takeover, synthetic identity, document and biometric fraud, or the fraud-as-a-service ecosystem. Strong SQL skills for independent data analysis at scale, and scripting in Python or similar for collection, enrichment, and automation. Experience turning intelligence into production detections or fraud controls alongside engineering and data science teams. Experience mentoring analysts or leading intelligence projects across multiple contributors. Relevant certifications such as GCTI, GREM, GCFA, GOSI, CISSP, or Security+. Working proficiency in a foreign language relevant to threat actor communities. Experience in a regulated or government-facing environment, or supporting external partners with intelligence products. IDMe maintains a work environment free from discrimination, where employees are treated with dignity and respect. All IDMe employees share in the responsibility for fulfilling our commitment to equal employment opportunity. IDMe does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. IDMe adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, IDMe's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide IDMe with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. IDMe participates in E-Verify.
Job Description Job Description Job Title: Senior Archer IRM Developer / Analyst (Contract-to-Hire) Location: Columbus, OH or Merrillville, IN Work Model: Hybrid - Tuesday through Thursday onsite, Monday and Friday remote Local Candidates: Required Rate: $65-$76/hour Contract Term: September 1, 2026 - August 31, 2027 Contract-to-Hire: YesEmployment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking a Senior Archer IRM Developer / Analyst to support an enterprise Archer Agile Product Line across both Archer SaaS and Archer OnPrem environments. This role will support the organization's Integrated Risk Management platform, which enables standardized governance, risk, compliance, issue management, policy management, third-party risk, cybersecurity risk, business continuity, and regulatory compliance capabilities across the enterprise. The Senior Archer IRM Developer / Analyst will be responsible for supporting design, build, configuration, testing, release readiness, production support, and ongoing enhancements across Archer environments. This role will work closely with Product Owners, Archer developers, business stakeholders, GRC super users, vendor partners, and professional services resources to translate business requirements into scalable Archer solutions. The ideal candidate is an Archer subject matter expert with strong hands-on configuration and development experience, solid GRC process knowledge, and the ability to operate in an Agile product team supporting multiple stakeholders and competing priorities. This person should be comfortable working in both strategic and tactical spaces, from designing scalable solutions to troubleshooting configuration issues and supporting releases. Key ResponsibilitiesArcher Platform Configuration & Development Configure, enhance, and support Archer applications across SaaS and OnPrem environments. Configure and maintain Archer questionnaires, workflows, fields, layouts, calculations, notifications, reports, dashboards, access roles, and data-driven events. Support new use case builds as well as enhancements to existing Archer applications. Translate business requirements into scalable Archer configuration and workflow solutions. Support platform maturity efforts, including standardization, documentation, knowledge transfer, and reduction of single points of failure. GRC & Integrated Risk Management Support Support Archer use cases across governance, risk, and compliance functions, including: Compliance management Issues and risks Policy management NERC CIP NERC 693 TSA compliance Centralized compliance Third-party risk management Supply chain risk IT/OT risk Business continuity Enterprise risk capabilities Partner with GRC stakeholders and super users to understand business processes and convert them into sustainable Archer workflows. Help reduce manual workarounds by building automation, reporting, evidence tracking, issue management, and scalable compliance capabilities. Support risk, compliance, cybersecurity, audit, and policy management processes through Archer platform enhancements. Integrations, Data & Automation Develop, support, and maintain Archer data feeds, APIs, system integrations, data imports/exports, bulk updates, reporting, and workflow automation. Support integrations and data connections with systems such as ServiceNow, Workday, MuleSoft, Qualys, Ariba, and related enterprise platforms. Troubleshoot data quality, mapping, integration, reporting, and workflow issues. Support API and integration-related activities that improve automation, evidence tracking, reporting, and process efficiency. Collaborate with IT infrastructure, solution architecture, and vendor teams on application availability and integration-related needs. Agile Delivery & Release Support Support Agile sprint delivery, including requirements refinement, backlog review, user story development, configuration, unit testing, UAT support, defect resolution, release planning, and production deployment support. Participate in sprint planning, backlog refinement, testing coordination, release readiness, and post-release support. Work with Product Owners, business stakeholders, developers, super users, and vendor partners to prioritize work and deliver high-quality solutions. Support release activities and provide flexibility for after-hours release support when needed. Ensure technical work aligns with Agile delivery practices, professional scrum principles, and enterprise technical standards. Technical Analysis, Testing & Production Support Perform assigned technical tasks, including study, analysis, design, configuration, programming, testing, product installation, and production support. Provide support, maintenance, and enhancement activities under general direction. Perform unit testing, system testing, integration testing, debugging, defect resolution, and post-implementation support. Lead or support the detection and resolution of defects and issues identified during testing. Provide proactive monitoring, alerting, reporting, testing, and communication with team leads and project stakeholders. Identify and communicate emergency system issues and support timely resolution. Stakeholder Partnership & Technical Leadership Interface with business stakeholders, Business Analysts, Solution Architects, IT Infrastructure, service providers, and project teams regarding application availability and project-related information. Provide technical advice to Project Managers, Team Leads, business partners, and team members. Provide technical direction to junior or intermediate resources, service providers, approved subcontractors, or customer personnel as needed. Support translation of business requirements into specific system, application, workflow, or process design. Participate in design activities from requirements analysis through system, application, or process design specification. Communicate clearly with both business personnel and technical experts. Documentation, Training & Knowledge Transfer Develop and maintain application documentation, security system documentation, and technical training materials. Support knowledge transfer to team members, super users, business stakeholders, and support resources. Maintain documentation related to configuration, data feeds, workflows, reports, dashboards, integrations, and release activities. Support process documentation and standard operating materials that improve long-term platform sustainability. Day-to-Day Responsibilities Configure and enhance Archer applications, workflows, dashboards, reports, notifications, access roles, and data-driven events. Support Archer SaaS and OnPrem environments across GRC, compliance, policy, risk, issue management, and third-party risk use cases. Participate in Agile ceremonies, backlog refinement, user story development, sprint execution, testing, and release readiness. Work with Product Owners, Archer developers, GRC super users, business stakeholders, and vendor partners to clarify requirements and deliver solutions. Support Archer integrations, data feeds, APIs, imports/exports, bulk updates, and reporting needs. Troubleshoot configuration, workflow, data quality, integration, access, reporting, and production issues. Support UAT, defect resolution, deployment planning, and production release activities. Maintain documentation, support knowledge transfer, and help reduce single points of failure across the Archer platform. Required Qualifications 7+ years of relevant GRC technology, risk technology, application development, or Archer platform experience. 4+ years of hands-on Archer configuration and/or development experience. Hands-on experience configuring Archer applications, questionnaires, workflows, fields, layouts, calculations, notifications, reports, dashboards, access roles, and data-driven events. Experience supporting Archer IRM platform capabilities across governance, risk, compliance, issue management, policy management, third-party risk, cybersecurity risk, or related enterprise risk functions. Experience working with Agile, iterative, or professional scrum delivery methodologies. Strong process orientation and analytical/problem-solving skills, including the ability to interpret and clarify technical issues. Experience supporting requirements refinement, user stories, unit testing, UAT support, defect resolution, release readiness, and production deployment support. Experience working with business stakeholders, Product Owners, developers, super users, vendor partners, and technical teams. Strong written and verbal communication skills with the ability to deliver clear, concise presentations. Strong organizational skills and ability to work under tight deadlines. Ability to work independently in high-priority situations. Ability to manage conflict and communicate effectively with both business personnel and technical experts. Proficiency with Microsoft Office products. Bachelor's degree in Computer Science, Information Technology, or a related discipline . click apply for full job details
11/11/2026
Full time
Job Description Job Description Job Title: Senior Archer IRM Developer / Analyst (Contract-to-Hire) Location: Columbus, OH or Merrillville, IN Work Model: Hybrid - Tuesday through Thursday onsite, Monday and Friday remote Local Candidates: Required Rate: $65-$76/hour Contract Term: September 1, 2026 - August 31, 2027 Contract-to-Hire: YesEmployment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking a Senior Archer IRM Developer / Analyst to support an enterprise Archer Agile Product Line across both Archer SaaS and Archer OnPrem environments. This role will support the organization's Integrated Risk Management platform, which enables standardized governance, risk, compliance, issue management, policy management, third-party risk, cybersecurity risk, business continuity, and regulatory compliance capabilities across the enterprise. The Senior Archer IRM Developer / Analyst will be responsible for supporting design, build, configuration, testing, release readiness, production support, and ongoing enhancements across Archer environments. This role will work closely with Product Owners, Archer developers, business stakeholders, GRC super users, vendor partners, and professional services resources to translate business requirements into scalable Archer solutions. The ideal candidate is an Archer subject matter expert with strong hands-on configuration and development experience, solid GRC process knowledge, and the ability to operate in an Agile product team supporting multiple stakeholders and competing priorities. This person should be comfortable working in both strategic and tactical spaces, from designing scalable solutions to troubleshooting configuration issues and supporting releases. Key ResponsibilitiesArcher Platform Configuration & Development Configure, enhance, and support Archer applications across SaaS and OnPrem environments. Configure and maintain Archer questionnaires, workflows, fields, layouts, calculations, notifications, reports, dashboards, access roles, and data-driven events. Support new use case builds as well as enhancements to existing Archer applications. Translate business requirements into scalable Archer configuration and workflow solutions. Support platform maturity efforts, including standardization, documentation, knowledge transfer, and reduction of single points of failure. GRC & Integrated Risk Management Support Support Archer use cases across governance, risk, and compliance functions, including: Compliance management Issues and risks Policy management NERC CIP NERC 693 TSA compliance Centralized compliance Third-party risk management Supply chain risk IT/OT risk Business continuity Enterprise risk capabilities Partner with GRC stakeholders and super users to understand business processes and convert them into sustainable Archer workflows. Help reduce manual workarounds by building automation, reporting, evidence tracking, issue management, and scalable compliance capabilities. Support risk, compliance, cybersecurity, audit, and policy management processes through Archer platform enhancements. Integrations, Data & Automation Develop, support, and maintain Archer data feeds, APIs, system integrations, data imports/exports, bulk updates, reporting, and workflow automation. Support integrations and data connections with systems such as ServiceNow, Workday, MuleSoft, Qualys, Ariba, and related enterprise platforms. Troubleshoot data quality, mapping, integration, reporting, and workflow issues. Support API and integration-related activities that improve automation, evidence tracking, reporting, and process efficiency. Collaborate with IT infrastructure, solution architecture, and vendor teams on application availability and integration-related needs. Agile Delivery & Release Support Support Agile sprint delivery, including requirements refinement, backlog review, user story development, configuration, unit testing, UAT support, defect resolution, release planning, and production deployment support. Participate in sprint planning, backlog refinement, testing coordination, release readiness, and post-release support. Work with Product Owners, business stakeholders, developers, super users, and vendor partners to prioritize work and deliver high-quality solutions. Support release activities and provide flexibility for after-hours release support when needed. Ensure technical work aligns with Agile delivery practices, professional scrum principles, and enterprise technical standards. Technical Analysis, Testing & Production Support Perform assigned technical tasks, including study, analysis, design, configuration, programming, testing, product installation, and production support. Provide support, maintenance, and enhancement activities under general direction. Perform unit testing, system testing, integration testing, debugging, defect resolution, and post-implementation support. Lead or support the detection and resolution of defects and issues identified during testing. Provide proactive monitoring, alerting, reporting, testing, and communication with team leads and project stakeholders. Identify and communicate emergency system issues and support timely resolution. Stakeholder Partnership & Technical Leadership Interface with business stakeholders, Business Analysts, Solution Architects, IT Infrastructure, service providers, and project teams regarding application availability and project-related information. Provide technical advice to Project Managers, Team Leads, business partners, and team members. Provide technical direction to junior or intermediate resources, service providers, approved subcontractors, or customer personnel as needed. Support translation of business requirements into specific system, application, workflow, or process design. Participate in design activities from requirements analysis through system, application, or process design specification. Communicate clearly with both business personnel and technical experts. Documentation, Training & Knowledge Transfer Develop and maintain application documentation, security system documentation, and technical training materials. Support knowledge transfer to team members, super users, business stakeholders, and support resources. Maintain documentation related to configuration, data feeds, workflows, reports, dashboards, integrations, and release activities. Support process documentation and standard operating materials that improve long-term platform sustainability. Day-to-Day Responsibilities Configure and enhance Archer applications, workflows, dashboards, reports, notifications, access roles, and data-driven events. Support Archer SaaS and OnPrem environments across GRC, compliance, policy, risk, issue management, and third-party risk use cases. Participate in Agile ceremonies, backlog refinement, user story development, sprint execution, testing, and release readiness. Work with Product Owners, Archer developers, GRC super users, business stakeholders, and vendor partners to clarify requirements and deliver solutions. Support Archer integrations, data feeds, APIs, imports/exports, bulk updates, and reporting needs. Troubleshoot configuration, workflow, data quality, integration, access, reporting, and production issues. Support UAT, defect resolution, deployment planning, and production release activities. Maintain documentation, support knowledge transfer, and help reduce single points of failure across the Archer platform. Required Qualifications 7+ years of relevant GRC technology, risk technology, application development, or Archer platform experience. 4+ years of hands-on Archer configuration and/or development experience. Hands-on experience configuring Archer applications, questionnaires, workflows, fields, layouts, calculations, notifications, reports, dashboards, access roles, and data-driven events. Experience supporting Archer IRM platform capabilities across governance, risk, compliance, issue management, policy management, third-party risk, cybersecurity risk, or related enterprise risk functions. Experience working with Agile, iterative, or professional scrum delivery methodologies. Strong process orientation and analytical/problem-solving skills, including the ability to interpret and clarify technical issues. Experience supporting requirements refinement, user stories, unit testing, UAT support, defect resolution, release readiness, and production deployment support. Experience working with business stakeholders, Product Owners, developers, super users, vendor partners, and technical teams. Strong written and verbal communication skills with the ability to deliver clear, concise presentations. Strong organizational skills and ability to work under tight deadlines. Ability to work independently in high-priority situations. Ability to manage conflict and communicate effectively with both business personnel and technical experts. Proficiency with Microsoft Office products. Bachelor's degree in Computer Science, Information Technology, or a related discipline . click apply for full job details
Job Description Job Description Title: Programmer - Consultant Location: Blythewood SC 29016 On- site/Remote/Hybrid: Onsite Duration: 12 Months Interview Process: 2 rounds Virtual Interview No of submissions: 2 No of Positions: 1 Note: Candidate MUST be a CURRENT SC, NC, or GA Resident AND be willing to relocate to SC at least 5 business days prior to the start date at their own expense. Job Description: This assignment is for maintenance, support, and development of the core DMV business systems supporting South Carolina's drivers and vehicles. This system supports legislative and federal requirements for traffic violation processing for South Carolina. This system is a Client-Server system utilizing COBOL as the back end and .NET as the human interface. The position is withing the COBOL development team as the Senior Programmer / Team Lead. This position reports to the SCDMV COBOL development manager and will directly support the SCDMV core business system known as Phoenix. This position will require CJIS information security certification which SCDMV will sponsor. Candidate must be able to work independently. Excellent communications skills are required. Daily duties / responsibilities: 1. Analyze the Phoenix core business system and assigned tickets for development and/or system modification. 2. Take the lead in analyzing and proposing solutions to assigned tickets and projects 3. Partner with business units to develop business specifications, translate those business specifications into technical specifications, and obtain business sign-off of specifications. 4. Code, test, promote, and interact with impacted users ensuring that solution meets requirements as documented in the specifications. 5. Production support for the Phoenix system 6. Provide daily and weekly status to the development manager and business analyst(s) Required Skills: 10 Years of Experience with Visual and/or Micro Focus COBOL 1 Year of Experience with Visual COBOL V9 10 Years of experience with computer system analysis, design, coding, testing, debugging, and implementation techniques and practices for developing new systems or modifying existing systems. 10 Years of Experience developing and maintaining complex, mission critical applications in a Windows based Client Server environment. 10 Years of Experience Leading a technical software development team in planning and deployment of software systems. 10 Years of Experience coding and testing complex COBOL based business systems in an Oracle SQL database and Windows based client-server environment. 10 Years Experience providing Level 3 (L3) production support 10 Years Experience functioning as the primary contact with business units to develop and review business and technical specifications and ensure delivery of specified functionality. Preferred Skills: Oracle 19 SQL Familiarity with Microsoft Visual Studio .NET / C# development environment Experience working in a Governmental environment Preferred Certifications: Visual COBOL technical certifications Additional Skills: Experience mentoring and guiding less experiences technical colleagues Proven proficiency communicating effectively with users, vendors, staff members and management both orally and in writing. Ability to plan, define, lead, direct, instruct, and review project work and personnel. Education: Prefer Bachelor's Degree In Computer Science or a closely related discipline with 10 Years of Experience. Experience in a government agency environment is extremely helpful. About Us: InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18 years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
11/11/2026
Full time
Job Description Job Description Title: Programmer - Consultant Location: Blythewood SC 29016 On- site/Remote/Hybrid: Onsite Duration: 12 Months Interview Process: 2 rounds Virtual Interview No of submissions: 2 No of Positions: 1 Note: Candidate MUST be a CURRENT SC, NC, or GA Resident AND be willing to relocate to SC at least 5 business days prior to the start date at their own expense. Job Description: This assignment is for maintenance, support, and development of the core DMV business systems supporting South Carolina's drivers and vehicles. This system supports legislative and federal requirements for traffic violation processing for South Carolina. This system is a Client-Server system utilizing COBOL as the back end and .NET as the human interface. The position is withing the COBOL development team as the Senior Programmer / Team Lead. This position reports to the SCDMV COBOL development manager and will directly support the SCDMV core business system known as Phoenix. This position will require CJIS information security certification which SCDMV will sponsor. Candidate must be able to work independently. Excellent communications skills are required. Daily duties / responsibilities: 1. Analyze the Phoenix core business system and assigned tickets for development and/or system modification. 2. Take the lead in analyzing and proposing solutions to assigned tickets and projects 3. Partner with business units to develop business specifications, translate those business specifications into technical specifications, and obtain business sign-off of specifications. 4. Code, test, promote, and interact with impacted users ensuring that solution meets requirements as documented in the specifications. 5. Production support for the Phoenix system 6. Provide daily and weekly status to the development manager and business analyst(s) Required Skills: 10 Years of Experience with Visual and/or Micro Focus COBOL 1 Year of Experience with Visual COBOL V9 10 Years of experience with computer system analysis, design, coding, testing, debugging, and implementation techniques and practices for developing new systems or modifying existing systems. 10 Years of Experience developing and maintaining complex, mission critical applications in a Windows based Client Server environment. 10 Years of Experience Leading a technical software development team in planning and deployment of software systems. 10 Years of Experience coding and testing complex COBOL based business systems in an Oracle SQL database and Windows based client-server environment. 10 Years Experience providing Level 3 (L3) production support 10 Years Experience functioning as the primary contact with business units to develop and review business and technical specifications and ensure delivery of specified functionality. Preferred Skills: Oracle 19 SQL Familiarity with Microsoft Visual Studio .NET / C# development environment Experience working in a Governmental environment Preferred Certifications: Visual COBOL technical certifications Additional Skills: Experience mentoring and guiding less experiences technical colleagues Proven proficiency communicating effectively with users, vendors, staff members and management both orally and in writing. Ability to plan, define, lead, direct, instruct, and review project work and personnel. Education: Prefer Bachelor's Degree In Computer Science or a closely related discipline with 10 Years of Experience. Experience in a government agency environment is extremely helpful. About Us: InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18 years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PIf4890bf72cdf-7980
11/11/2026
Full time
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PIf4890bf72cdf-7980
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PI826e15d85a9a-7473
11/11/2026
Full time
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PI826e15d85a9a-7473
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/09/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PI63d63c87d5-
11/06/2026
Full time
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PI63d63c87d5-
Job Description Job Description Pay Rate Range: $ 21.21 - 25.00/hr. Deskside support Job Description: KEY RESPONSIBILITIES •Provides responsive IT support to end users through phone, email, chat, approved remote-support tools, and face-to-face interactions. •Diagnoses and resolves defined, straightforward issues involving computers, peripherals, printers, telephony devices, operating systems, cybersecurity applications, web browsers, Microsoft 365 applications and add-ins, VPN client software, Software Center applications, and other supported business applications. •Uses established procedures, proven troubleshooting methods, and available organizational knowledge to understand issues, select solutions from approved options, validate results, and document completed work. •Follows established Knowledge Base articles and procedures; identifies outdated or incomplete information and contributes draft content or technical details for KB updates and new articles. •Documents and maintains incidents, service requests, tasks, asset transactions, and assigned project activities in ServiceNow and other approved tracking tools in accordance with established standards. •Performs standard hardware and software installations, moves, additions, changes, upgrades, and deployments using approved processes. •Maintains accurate, real-time hardware deployment, return, and inventory records in ServiceNow Asset Management. •Assigns, tracks, and maintains emergency loaner laptops for internal employee use in accordance with established procedures. •Identifies recurring user issues and communicates trends or concerns to senior technicians, appropriate support teams, or leadership for further investigation. •Collaborates with related technical teams and follows established escalation procedures for unresolved, system-level, infrastructure, application, or security-related issues. •Contributes technical issues, service updates, and validated resolutions to approved collaboration platforms, including Microsoft Teams, Viva Engage or Yammer, and SharePoint. •Participates in onsite, offsite, and virtual technology support for executive meetings and business-critical events under established procedures or guidance. •Assists with technology demonstrations, orientation sessions, and employee training. •Supports eBar activities, as applicable, by following established setup, validation, troubleshooting, and operational support procedures. •Assists with the secure preparation and disposal of electronic equipment through approved third-party vendors and documented company processes. •Builds quality into all aspects of work by complying with applicable quality requirements, documented procedures, cybersecurity controls, and asset-management standards. •Performs other related duties and assignments as directed by BSC IT Leadership. Functional Knowledge Applies established analytical skills and technical knowledge to perform a defined range of activities and assignments. Business Expertise Understands how assigned responsibilities relate to the immediate team and how the team works with related support groups. Leadership Manages assigned workload under regular but moderate supervision and guidance. Focuses on developing technical capabilities and consistent process execution. Problem Solving Uses established procedures, proven processes, and available KB articles to resolve defined and straightforward issues. Evaluates and selects solutions from approved options and escalates exceptions appropriately. Impact Impacts the immediate team through the accuracy, timeliness, and quality of the services and information provided. Interactions and Communications Communicates information requiring some explanation or interpretation, typically within the immediate team or department. Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNData Concepts & Data ModellingYes14-7 years
11/06/2026
Full time
Job Description Job Description Pay Rate Range: $ 21.21 - 25.00/hr. Deskside support Job Description: KEY RESPONSIBILITIES •Provides responsive IT support to end users through phone, email, chat, approved remote-support tools, and face-to-face interactions. •Diagnoses and resolves defined, straightforward issues involving computers, peripherals, printers, telephony devices, operating systems, cybersecurity applications, web browsers, Microsoft 365 applications and add-ins, VPN client software, Software Center applications, and other supported business applications. •Uses established procedures, proven troubleshooting methods, and available organizational knowledge to understand issues, select solutions from approved options, validate results, and document completed work. •Follows established Knowledge Base articles and procedures; identifies outdated or incomplete information and contributes draft content or technical details for KB updates and new articles. •Documents and maintains incidents, service requests, tasks, asset transactions, and assigned project activities in ServiceNow and other approved tracking tools in accordance with established standards. •Performs standard hardware and software installations, moves, additions, changes, upgrades, and deployments using approved processes. •Maintains accurate, real-time hardware deployment, return, and inventory records in ServiceNow Asset Management. •Assigns, tracks, and maintains emergency loaner laptops for internal employee use in accordance with established procedures. •Identifies recurring user issues and communicates trends or concerns to senior technicians, appropriate support teams, or leadership for further investigation. •Collaborates with related technical teams and follows established escalation procedures for unresolved, system-level, infrastructure, application, or security-related issues. •Contributes technical issues, service updates, and validated resolutions to approved collaboration platforms, including Microsoft Teams, Viva Engage or Yammer, and SharePoint. •Participates in onsite, offsite, and virtual technology support for executive meetings and business-critical events under established procedures or guidance. •Assists with technology demonstrations, orientation sessions, and employee training. •Supports eBar activities, as applicable, by following established setup, validation, troubleshooting, and operational support procedures. •Assists with the secure preparation and disposal of electronic equipment through approved third-party vendors and documented company processes. •Builds quality into all aspects of work by complying with applicable quality requirements, documented procedures, cybersecurity controls, and asset-management standards. •Performs other related duties and assignments as directed by BSC IT Leadership. Functional Knowledge Applies established analytical skills and technical knowledge to perform a defined range of activities and assignments. Business Expertise Understands how assigned responsibilities relate to the immediate team and how the team works with related support groups. Leadership Manages assigned workload under regular but moderate supervision and guidance. Focuses on developing technical capabilities and consistent process execution. Problem Solving Uses established procedures, proven processes, and available KB articles to resolve defined and straightforward issues. Evaluates and selects solutions from approved options and escalates exceptions appropriately. Impact Impacts the immediate team through the accuracy, timeliness, and quality of the services and information provided. Interactions and Communications Communicates information requiring some explanation or interpretation, typically within the immediate team or department. Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNData Concepts & Data ModellingYes14-7 years
