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Job Description Job Description Overview We are seeking an AV Multimedia Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Responsibilities In this role, you will maintain and enhance AV/VTC/Multimedia infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands-on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership. RESPONSIBILITIES Maintain and update existing AV/VTC/Multimedia systems, including hardware, software, patches, upgrades, and unique applications, using government-approved solutions. Provide both standard and advanced enterprise-wide AV/VTC/Multimedia support, including configuration, troubleshooting, and resolution of hardware/software issues. Manage and track support requests using ServiceNow, ensuring timely input, updates, and closure of tickets. Support and maintain a wide range of AV/VTC/Multimedia equipment, including network connections, controllers, audio/video interfaces, Multimedia Display & Distribution Service (MDDS), and other peripherals within the government environment. Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored. Serve as an AV/VTC/Multimedia subject matter expert (SME) to NRO Information Operations and NRO Headquarters, assisting with the setup and deployment of AV/VTC/Multimedia systems. Provide training and knowledge transfer to NRO Information Operations personnel on AV/VTC/Multimedia deployment, administration, and troubleshooting best practices. Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC/Multimedia systems, providing recommendations to minimize downtime. Deliver advanced AV/VTC/Multimedia support to site personnel and advise NRO Headquarters personnel on AV/VTC/Multimedia strategies and solutions. Ensure AV/VTC/Multimedia systems remain secure by responding to NRO CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions. Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC/Multimedia security posture. Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR. Provide Advanced AV/VTC/Multimedia Tier III Support for the AV/VTC/Multimedia infrastructure at NRO, Information Operations. Provide support in the implementation and sustainment of AV/VTC/Multimedia throughout NRO, Information Operations Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC/Multimedia operations and reduce reliance on administrators for basic tasks. Support the implementation, sustainment, and continuous improvement of AV/VTC/Multimedia infrastructure across NRO Information Operations. REQUIRED QUALIFICATIONS Experience: 3 years of overall professional experience supporting professional audio-visual, broadcast, or multimedia display and distribution systems, including installation, integration, and sustainment of AV control and distribution platforms in the systems administration field. 3 years of experience supporting Multimedia Display & Distribution Services (MDDS) or comparable enterprise AV/multimedia systems is highly preferred. 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred. Certifications: CompTIA Security+ Manufacturer Trainings (ex. Evertz, Extron, Crestron) CTS (CTS-I, CTS-D) preferred CEA (Certified Audio Engineer) preferred CVE (Certified Video Engineer) preferred Education: Bachelor's degree in Broadcast/AV engineering, electrical engineering, or a related field. Equivalency: Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree. Clearance: Must possess a Top Secret/SCI with Polygraph Qualifications WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Buckley Space Force Base, Aurora, CO Type of environment: Office Noise level: Low Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship Active TS/SCI with Polygraph clearance WAGE INFORMATION Target salary range: $80,000.00 - $130,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities . click apply for full job details

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Management organization is seeking an Analyst to support and evolve the Demand Management function within our Third-Party Technology Management practice. This role combines business analysis, data analytics, and process automation to improve how technology demand is planned, forecasted, tracked, and fulfilled across hardware, software, and services. The ideal candidate brings a blend of analytical thinking, process improvement expertise, and technical aptitude. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies. This role will partner closely with technology, finance, procurement, and vendor management teams to transform demand management processes into scalable, data-driven capabilities. The Work You'll Do: Support the development and execution of Visa's multi-year technology demand planning process across hardware, software, cloud services, and vendor-based technology solutions. Analyze demand data, consumption trends, asset utilization, and budget forecasts to identify optimization opportunities and improve planning accuracy. Partner with stakeholders to gather business requirements, document current-state processes, and design future-state solutions that improve efficiency and decision-making. Develop and maintain dashboards, reports, and analytical models that provide visibility into demand forecasts, budget utilization, portfolio health, and operational performance. Evaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions. Design and implement process improvements leveraging technologies such as ServiceNow workflows, Power Platform, generative AI tools, and business intelligence platforms. Collaborate with technology, finance, procurement, and vendor management teams to align demand forecasts with strategic objectives, budgets, and supply planning. Support asset lifecycle planning, technology refresh initiatives, software renewals, and capacity planning activities. Create data quality controls, process documentation, and governance mechanisms to improve the accuracy and reliability of demand management data. Assist with purchase planning, vendor coordination, maintenance renewals, and demand intake processes while continuously seeking opportunities to improve the user experience and operational efficiency. Serve as a trusted partner to stakeholders by translating business challenges into actionable analytics, insights, and automation solutions. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor's degree, OR 3+ years of relevant work experience Experience working with large datasets to identify trends, develop forecasts, and support business decision-making. Working knowledge of SQL and data analysis techniques Strong Excel skills, including data modeling, forecasting, pivot tables, and advanced reporting techniques. Preferred Qualifications: Ideally, 1- 2 years of experience in Business Analysis, Data Analysis, Technology Operations, Demand Management, IT Asset Management, Technology Finance, or a related discipline. Demonstrated ability to analyze business processes and implement workflow improvements or automation solutions. Experience with business intelligence and reporting platforms such as Power BI, Tableau, or similar tools. Experience with ServiceNow, including ITAM, SAM, HAM, workflow automation, or platform reporting capabilities. Familiarity with Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation platforms. Exposure to AI and generative AI technologies, including practical application of AI tools to automate workflows, reporting, document processing, or data analysis. Understanding of technology budgeting, vendor management, procurement processes, and software/hardware lifecycle management. Experience gathering requirements, documenting business processes, and translating business needs into technical solutions. Information for US Applicants For roles located in the US, the estimated salary range for this position is $73,400.00 to $ 113,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Job Description Job Description Job Title: Project Manager / Scrum Master - Risk & Compliance (Contract to Hire) Location: Columbus, OH or Merrillville, IN (Hybrid - Tue-Thu onsite, Mon & Fri remote) Rate: $50 - $55/hr W-2 only (Target conversion salary: $110K-$120K) Duration: 4-5 Month Contract to Hire Work Authorization: Must be authorized to work in the U.S. (No C2C, no sponsorship, no F1/OPT) Position Overview We are seeking a junior-to-intermediate Project Manager / Scrum Master with 5-7 years of experience to lead delivery within a regulated Risk & Compliance (GRC) environment. This role will manage a single Scrum team focused on governance, risk, compliance, and related integrations, while also owning financial oversight of the program. This is a hands-on delivery role requiring someone who can drive execution daily , manage stakeholders across internal and vendor teams, and confidently operate in a highly regulated environment. The ideal candidate is proactive, relationship-oriented, financially savvy, and comfortable running both Scrum ceremonies and traditional project management functions. This role requires someone who is assertive, engaged, and not afraid to ask questions, challenge assumptions, and keep work moving forward. Key Responsibilities Project & Scrum Leadership Lead a single Scrum team supporting GRC initiatives (Archer product environment). Facilitate Scrum ceremonies and ensure daily execution alignment. Balance Agile and Waterfall methodologies as needed. Provide daily direction to the team, ensuring accountability and forward progress. Manage integrations across HR, Risk & Compliance, and third-party systems. Partner closely with Product Owners and vendors to ensure clarity and execution discipline. Drive issue resolution and remove roadblocks proactively. Financial & Budget Management Manage a project budget of approximately $4M. Own financial tracking and forecasting, with primary focus on labor management (approximately $2M). Forecast monthly labor allocations and adjust staffing budgets accordingly. Track labor vs. material spend using ServiceNow financial tools. Provide accurate financial reporting and projections to leadership. Governance, Risk & Compliance Support initiatives within a regulated GRC environment. Ensure alignment with governance standards and compliance requirements. Partner with risk and compliance stakeholders to manage controls and dependencies. Stakeholder & Relationship Management Build strong working relationships across internal teams and external vendors. Navigate multiple personalities and evolving product ownership structures. Provide clear communication and status updates to leadership. Serve as a driver of accountability across the team. Required Qualifications 5-7 years of experience in project management within IT or risk/compliance environments. Experience managing both Agile and Waterfall initiatives. Experience running Scrum ceremonies and managing execution for a single team. Strong financial management experience including labor forecasting and budget tracking. Experience managing projects in regulated or compliance-heavy environments. Proven ability to drive execution and hold stakeholders accountable. Strong relationship-building and communication skills. Bachelor's Degree or equivalent work experience. Preferred Qualifications Experience with Archer GRC platform. Scrum certification (CSM, PSM) preferred but not required. Experience using ServiceNow for financial tracking. Familiarity with JIRA and/or Power BI. Experience in energy or utilities industry is a plus. PMP certification a plus. Top 3 Skills for Success Understanding of Governance, Risk & Compliance (GRC) environments Strong relationship building and stakeholder management Financial management and labor forecasting expertise Ideal Candidate Profile The successful candidate will: Be proactive and driven, not passive. Take ownership and provide direction daily. Ask questions and escalate issues early. Navigate ambiguity and regulated complexity confidently. Balance Scrum leadership with strong financial oversight. Ramp quickly in a fast-moving, high-visibility environment.

Job Description Job Description We are seeking an experienced AI Architect to lead the architecture, governance, and strategic implementation of an AI-enabled Quality Engineering Center of Excellence. The candidate will define the target architecture for AI agents, multi-agent orchestration, Retrieval-Augmented Generation (RAG), and enterprise AI adEligible to workion across the software development lifecycle. This is a customer-facing onsite role requiring strong AI architecture, engineering, governance, and stakeholder-management capabilities. Pay range: 60-65 per hour(C2C) Key Responsibilities: AI Architecture Leadership: Define the enterprise architecture, reference patterns, and technology roadmap for AI-powered Quality Engineering solutions. Agentic AI and RAG: Design reusable AI-agent patterns and a RAG Knowledge Fabric integrating Jira, Confluence, Git repositories, CI/CD platforms, test assets, ServiceNow, and approved enterprise data sources. Orchestration and Integration: Design multi-agent orchestration and integration services supporting requirements review, code quality, test preparation, test execution, QE intelligence, and release assurance. Governance and Responsible AI: Establish Human-in-the-Loop controls, security guardrails, explainability, confidence scoring, model evaluation, observability, auditability, and cost controls. Stakeholder and Technical Leadership: Lead architecture reviews, prioritize high-value use cases, guide onsite and offshore teams, and communicate solution decisions to business and engineering leadership. Scale and AdEligible to workion: Define the maturity path from supervised to semi-autonomous and autonomous agents while ensuring scalability, reliability, performance, and adEligible to workion. Required Qualifications: " 12 years of technology experience, including 5 years in AI/ML, Generative AI, or intelligent automation. " Strong experience with LLM applications, Agentic AI, multi-agent systems, RAG, embeddings, vector search, prompt engineering, and AI evaluation. " Experience with enterprise AI architecture, microservices, APIs, event-driven architecture, containers, and cloud-native deployment. " Hands-on knowledge of Claude, Gemini, Codex, Azure OpenAI, or equivalent enterprise LLM platforms. " Proficiency in Python and working knowledge of Java and/or TypeScript, REST APIs, FastAPI, Git, CI/CD, Docker, and Kubernetes. " Strong knowledge of responsible AI, security, privacy, model-risk controls, monitoring, and production-support practices. " Strong customer-facing communication, architecture presentation, and cross-functional leadership skills. Preferred Qualifications " Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related field. " Experience in Retail, Supply Chain, Logistics, Distribution, or a related business domain. " Relevant AI, cloud, architecture, software engineering, or Quality Engineering certifications. Key Skills Generative AI, Agentic AI, Multi-Agent Architecture, RAG, Knowledge Fabric, Vector Search, Prompt Engineering, AI Evaluation, Responsible AI, Python, FastAPI, APIs, Microservices, Docker, Kubernetes, CI/CD, Jira, Confluence, GitHub/GitLab, Azure DevOps, ServiceNow.

Job Description Job Description Power BI ServiceNow Data Integration role Extract data from ServiceNow using: REST APIs Direct database views Scheduled exports / Data sources Develop and maintain data pipelines between ServiceNow and Power BI Work with ServiceNow tables: Incident Change Request CMDB Power BI Development Design and build interactive dashboards and reports Develop data models (star/snowflake schema) in Power BI Create DAX measures and calculated columns Data Transformation Optimization Use Power Query (M language) for data cleaning and transformation Optimize datasets for performance and scalability Implement incremental refresh and data refresh scheduling Reporting Insights Deliver actionable insights to stakeholders Build executive dashboards and operational reports Automate report distribution via Power BI Service Collaboration Work closely with ServiceNow developers/admins and Business stakeholders Gather reporting requirements and translate into technical solutions Governance Security Implement Row Level Security (RLS) in Power BI Ensure data compliance and security policies Maintain documentation for reports and data flows Technical Skills Strong experience in Power BI (Desktop Service) Proficiency in DAX and Power Query (M) Experience with ServiceNow data model tables Knowledge of: REST APIs JSON/XML data handling SQL proficiency (joins, aggregations, performance tuning)

Job Description Job Description Our client is looking to hire a Remote Associate Implementation Engineer to join their team for a 6 month contrac t with possibility of extension. REMOTE BUT MUST BE BASED IN NJ! Core Focus: Non-technical project coordination and logistics for multi-site router rollouts. You will act as the central communication hub between branch locations, third-party vendors, and internal IT teams, without doing any hands-on router configuration, activation, or technical troubleshooting. Pay: $35-$37/hr Hours: M - F 8 AM to 5 PM Responsibilities: Act as the primary point of contact for branch locations receiving new network hardware, managing schedules, setting onsite expectations, and escalating conflicts. Guide branch staff on the proper return or disposal of retired Versa devices and track inventory until fully accounted for. Review, route, and track installation labor quotes from a third-party infrastructure supplier to prevent deployment delays. Collaborate closely with the IT Project Manager and Network Build Team to keep installation trackers, documentation, and status updates current. Requirements: 1-2 years supporting network infrastructure and 2-3 years working on networking projects (as a lead or team contributor). 1-2 years of experience using ServiceNow, Oracle, and Microsoft tools (Teams, Excel, SharePoint, Outlook). High school diploma or equivalent (Associate degree in IT, business, or project management preferred). Benefits of working with PrideStaff: Medical, Rx, and Wellness Benefits, Dental and Vision Plan Options, Short-term Disability, 401(k) Retirement Plan, Holiday Pay, Paid Sick Leave Company Description PrideStaff is a 16 time Best of Staffing Award Winning full-service staffing company. Company Description PrideStaff is a 16 time Best of Staffing Award Winning full-service staffing company.

Job Description Job Description Job Description: ServiceNow Delivery Manager Contract Atlanta, GA Role Overview We are seeking an experienced ServiceNow Delivery Manager to lead the delivery of large-scale digital transformation programs across global operations. The ideal candidate will have deep expertise in ServiceNow platforms (especially ITSM), experience managing Managed Cloud Operations (MCO) environments, and exposure to AI-driven solutions within service management ecosystems. This role requires strong leadership skills to drive end-to-end program delivery, stakeholder engagement, and continuous service improvement across distributed teams. Key Responsibilities Program & Delivery Management Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies. Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets. Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms. Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform Leadership Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). Ensure adherence to ServiceNow best practices, architecture standards, and platform governance. Collaborate with architecture teams to design scalable, secure, and future-ready solutions. Managed Cloud Operations (MCO) Lead delivery and operations in MCO / cloud-managed services environments. Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems. Drive operational excellence through automation, monitoring, and continuous improvement initiatives. AI & Automation Enablement Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps). Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience. Collaborate with data and AI teams to implement intelligent workflows and predictive analytics. Global Stakeholder Management Engage with C-level stakeholders, business leaders, and IT executives across regions. Manage cross-functional teams across onshore, offshore, and nearshore locations. Act as the primary escalation point for delivery risks and issues. Financial & Risk Management Manage program budgets, forecasting, and cost optimization. Identify risks and establish mitigation strategies proactively. Ensure compliance with organizational and regulatory standards. People & Team Leadership Lead and mentor large global delivery teams including developers, architects, and consultants. Drive a culture of innovation, accountability, and continuous learning. Support talent development and capability building in ServiceNow and AI domains. Required Qualifications Bachelor's or Master's degree in IT, Computer Science, or related field. 10-15+ years of experience in IT service delivery and transformation programs. 5+ years of experience in ServiceNow delivery leadership roles. Strong hands-on experience with ServiceNow ITSM module. Proven track record of managing large, global transformation programs. Experience working in Managed Cloud Operations (MCO) / cloud environments. Exposure to AI/ML implementations within ITSM or enterprise platforms. Certifications: ServiceNow Certified System Administrator (CSA) ITIL v3/v4 Foundation (or higher) ServiceNow CIS-ITSM (preferred) Preferred Skills Experience with ServiceNow modules beyond ITSM (ITOM, ITBM, HRSD, CSM). Knowledge of AIOps, automation frameworks, and integration tools. Familiarity with cloud platforms (Azure, AWS, GCP). Strong understanding of DevOps and CI/CD practices. Excellent communication, leadership, and stakeholder management skills. Key Competencies Strategic thinking and execution Program governance and risk management Global delivery leadership Client relationship management Innovation and AI adoption mindset Success Metrics Successful delivery of transformation programs on time and within budget Improved service performance and operational efficiency Adoption of AI/automation capabilities High customer satisfaction (CSAT) scores Strong team engagement and retention Flexible work from home options available.

Job Description Job Description Job Title - Senior F5 Network Engineer Locations: Lafayette, LA Knoxville, TN Birmingham, AL Columbia, SC Work Arrangement: Hybrid Employment Type: Full time Experience Required: 5+ years Position Overview We are seeking a Senior F5 Network Engineer with deep, hands-on expertise in F5 BIG IP LTM and GTM/DNS to support a large scale, highly available financial services environment. F5 is the primary technology for this position, and candidates must have significant recent experience managing, troubleshooting, upgrading, and optimizing complex enterprise F5 environments. This is a senior level engineering role focused on the F5 load balancing and application delivery infrastructure, including physical and virtual F5 platforms. The engineer will support infrastructure modernization, F5 platform replacements, configuration migrations, upgrades, patching, security hardening, capacity planning, and performance optimization. The engineer will also serve as a senior escalation point for complex F5 and network related production issues, performing root cause analysis and independently driving issues through resolution. The position requires someone who can evaluate existing F5 configurations, identify opportunities for improvement, recommend technical changes, and successfully implement those changes in production. In addition to F5, the environment includes Palo Alto firewalls, Cisco networking, Terraform automation, and AWS cloud networking technologies. Experience with these technologies is valuable, but the strongest candidates will distinguish themselves through their depth of F5 LTM and GTM/DNS experience. The role will also contribute to Infrastructure as Code and automation initiatives, particularly using Terraform to manage and deploy F5 configurations. As a senior member of the team, the engineer will provide technical guidance to other engineers, document changes and implementation procedures, and contribute to the continued modernization of the network security perimeter. Some complex production changes may be scheduled during after hours maintenance windows. our future duties and responsibilities . Serve as a senior F5 BIG IP subject matter expert, with primary responsibility for F5 LTM and GTM/DNS engineering. . Manage and support complex enterprise F5 LTM configurations, including virtual servers, pools, nodes, monitors, profiles, persistence, SSL/TLS, traffic management, and high availability. . Support F5 GTM/DNS, including global traffic management, DNS based application availability, traffic distribution, and failover. . Troubleshoot complex F5 production issues involving application traffic, load balancing, DNS, connectivity, SSL/TLS, performance, and availability. . Perform root cause analysis for difficult F5 and network incidents and serve as an L3 escalation point for engineering related issues. . Support F5 infrastructure modernization, including hardware replacements, platform migrations, configuration migrations, upgrades, and lifecycle management. . Evaluate and implement F5 patches, software upgrades, security updates, and configuration hardening requirements. . Support both physical and virtual F5 BIG IP environments and help optimize the existing F5 infrastructure footprint. . Review existing F5 implementations and recommend improvements related to resiliency, performance, security, capacity, and operational efficiency. . Use Terraform and Infrastructure as Code practices to automate F5 configuration, deployment, and provisioning where appropriate. . Support Palo Alto firewall policy management and advanced firewall troubleshooting. . Troubleshoot Cisco routing, switching, and network connectivity issues that affect F5 and application traffic. . Support F5 and network services within hybrid and AWS heavy cloud environments, including exposure to AWS CloudFront and related networking and security services. . Create implementation plans, change documentation, troubleshooting procedures, and technical standards. . Provide technical leadership and mentoring to other network engineers. . Support scheduled after hours implementation windows for complex or business critical F5 changes when required. Required qualifications to be successful in this role . 5+ years of F5 BIG IP experience . Deep, recent hands on experience with F5 LTM (Local Traffic Manager) in large enterprise production environments. . Deep, recent hands on experience with F5 GTM/DNS (Global Traffic Manager). . Strong understanding of load balancing, application traffic management, DNS, high availability, failover, and traffic distribution. . Hands on experience configuring and troubleshooting F5 virtual servers, pools, nodes, health monitors, profiles, persistence, SSL/TLS, and related BIG IP functionality. . Experience supporting complex physical and virtual F5 BIG IP deployments. . Experience performing F5 migrations, hardware/platform replacements, configuration migrations, upgrades, patching, and lifecycle management. . Strong F5 troubleshooting skills with demonstrated experience resolving complex production issues independently. . Experience with F5 performance, capacity, resiliency, security hardening, and infrastructure optimization. . Ability to analyze existing F5 implementations and recommend practical improvements. . Experience working with F5 in highly available, business critical enterprise environments. . Experience with Palo Alto firewalls, particularly policy management and complex troubleshooting. . Intermediate Cisco routing and switching knowledge. . Strong TCP/IP, routing, switching, DNS, SSL/TLS, firewall, and network troubleshooting fundamentals. . Experience serving as a senior/L3 escalation point for complex infrastructure issues. . Strong root cause analysis and problem solving capabilities. . Ability to lead technical implementations and provide guidance to other engineers. . Strong technical documentation and communication skills. Desired Skillset: . Terraform experience, particularly automating F5 or network infrastructure configuration. . Infrastructure as Code and automated provisioning experience. . AWS networking experience, including familiarity with AWS CloudFront and cloud network/security services. . Experience supporting hybrid data center and AWS environments. . Ansible or Ansible Automation Platform experience. . F5 ASM/WAF experience. . Additional Palo Alto firewall experience. . Azure or GCP network, firewall, or load balancing experience. . ServiceNow and/or Jira experience. . F5, Palo Alto, Cisco, AWS, or Terraform certifications are a plus. Education: Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related technical field.? Why Join Us? You will have the opportunity to work on high-impact cloud data initiatives supporting enterprise risk and analytics with one of world class fortune 500 companies. This role offers exposure to modern AWS technologies, complex data challenges, AI-enabled automation, and cross-functional collaboration within a major financial services environment. Apply Today Ref: Pittsburgh

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Genesis10 is currently seeking a Technical Project Manager - Remote position with a Major Utility Company located in Akron, OH. This is a 6+ month contract opportunity. Remote location cannot be in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. Compensation: $72.00 - $82.00 per hour, W2, based on qualifications Position Overview: This is a hands-on delivery role for an experienced Technical Project Manager to plan, lead, and deliver a focused Application Portfolio Management (APM) initiative. The successful candidate will run the engagement end-to-end, driving the assessment of the current application portfolio, the identification of rationalization opportunities, and the development of a phased application roadmap. Excellent facilitation and delivery management skills are essential. Key Responsibilities: Define the project plan, work breakdown structure, milestones, resource needs, and delivery approach (Agile, Waterfall, or hybrid) Establish and run the governance model, including cadence, steering committee reporting, and escalation paths Maintain the RAID log (risks, assumptions, issues, dependencies) and the decision log Manage scope, change control, schedule, and stakeholder expectations across the engagement Plan and lead structured workshops with application owners, business stakeholders, IT leaders, and architects Coordinate the review and tailoring of a utility Business Capability Model with Enterprise Architecture and business stakeholders Drive the collection and validation of application inventory, cost, ownership, and dependency data for in-scope domains Coordinate the mapping of in-scope applications to business capabilities Coordinate the analysis of applications by cost, functionality, risk, and strategic fit to identify rationalization opportunities Drive recommendations using a Tolerate, Invest, Migrate, or Eliminate disposition framework Translate approved recommendations into a phased application roadmap, including sequencing, dependencies, and transition states Prepare executive-level summaries explaining findings, recommendations, business value, risk, and required decisions Primary Requirements: 7+ years of experience in technical project management, program management, or IT delivery management for enterprise application or technology initiatives Demonstrated experience planning and delivering complex, multi-stakeholder initiatives on schedule and within scope Excellent workshop facilitation and stakeholder-management skills, including with senior business and IT leaders Strong delivery management skills, including scope and change control, risk and issue management, dependency management, and status reporting Hands-on experience building and maintaining project plans, RAID logs, governance materials, and executive reporting Experience delivering Application Portfolio Management, application rationalization, application modernization, consolidation, migration, or retirement initiatives Working knowledge of enterprise and application architecture concepts Experience with Agile, Waterfall, and hybrid delivery approaches Ability to independently transform incomplete or conflicting information into structured, decision-ready deliverables Strong documentation and presentation skills Desired Skills: PMP certification PMI-ACP, SAFe, or similar certifications Experience working within a large electric utility, energy company, or similarly regulated enterprise Experience supporting ERP modernization or transformation programs Experience with large application portfolios containing hundreds or thousands of applications Familiarity with project management tools such as MS Project, Jira, Azure DevOps, or Smartsheet Familiarity with Enterprise Architecture and APM platforms such as ServiceNow APM, Ardoq, or LeanIX Familiarity with utility Business Capability Models and architecture frameworks such as TOGAF Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: Senior Software Engineer - Python / Java / Ansible / CI/CD Location: Jacksonville, FL Duration: Contract - 12 months Pay Range: $70.23/hr (W2) Job ID: 412013 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Senior Software Engineer - Python / Java / Ansible / CI/CD to join our dynamic team. The ideal candidate will have strong experience in Python, Java, Bash, Ansible, CI/CD, automated testing, and relational databases, and a proven ability to deliver end-to-end solution designs that meet functional, non-functional, and compliance requirements. Responsibilities: Design, develop, and modify architecture components, application interfaces, and solution enablers while maintaining architectural integrity. Code solutions and create unit tests to satisfy acceptance criteria and compliance requirements. Lead story refinement, define requirements, and estimate delivery effort across the lifecycle. Mentor engineers and coach teams on CI/CD practices and automation tooling. Perform spikes and proofs of concept to mitigate risk and validate new ideas. Automate manual release activities to improve delivery efficiency. Design, develop, and maintain automated test suites for integration, regression, and performance. Deliver complex features that enable development efficiencies and quality outcomes. Provide technical thought leadership across multiple implementations and competencies. Own end-to-end solution design and delivery. Required Skills & Qualifications: Proficiency in Python, Java, Bash scripting, and Ansible. Deep understanding of data structures and object-oriented programming principles. Experience with relational databases such as Oracle and MySQL. Strong knowledge of software development and testing practices, design patterns, and architectural patterns. Proficiency with CI/CD pipelines and automated software testing. Working knowledge of JIRA, Remedy, and ServiceNow. Application development methodologies and infrastructure understanding with solid analytical and organizational skills. Experience level: 5+ years as a Software Engineer. Preferred Skills: Experience delivering solutions in large enterprise environments. Familiarity with Agile/Scrum practices and tooling. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

Job Description Job Description Job Title: Senior ServiceNow Custom Application Developer Location: Lafayette, LA, Knoxville, TN, Columbia, SC or Birmingham, AL Type: Permanent Full Time Responsibilities • Build and support scalable ServiceNow scoped applications and custom platform solutions for a financial services environment. • Develop maintainable applications, automations, integrations, and workflows that align with enterprise standards. • Bring strong hands-on ServiceNow development experience, including custom application development, platform scripting, REST API integrations, and workflow automation. • Collaborate with Agile teams, including sprint planning, backlog refinement, demos, and iterative development. • Work comfortably in AWS-heavy environments and utilize modern AI assisted development tools to improve delivery quality and productivity. Requirements • 5+ years of experience developing ServiceNow Scoped Applications and custom solutions. • Hands-on ServiceNow platform development experience, including Flow Designer, IntegrationHub, Script Includes, Business Rules, UI Actions, and REST APIs. • Experience integrating ServiceNow with AWS services and other external platforms. • Working knowledge of Python for automation, integrations, and data processing. • Ability to build scalable, maintainable solutions that align with enterprise and security standards. • Comfortable working in Agile delivery teams. • Familiarity with AI assisted development tools such as GitHub Copilot, ServiceNow AI tools, or GenAI coding assistants. • Strong troubleshooting, documentation, and communication skills. • Experience in financial services or similarly regulated enterprise environments is a plus. • ServiceNow Certified Application Developer certification is required. • AWS experience is preferred. • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh

Job Description Job Description Position: Senior ServiceNow Developer Location: Cincinnati, OH (Remote) Duration: Full-time Salary Range: $110,000 - $160,000 per year Job Description: ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) for 1 module or more ServiceNow CSA, CAD certifications Experience as a Technical Lead Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise Review, and do proactive analyze and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards Good to have be ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation Should possess good knowledge in Agile/Scrum methodology

Job Description Job Description Role : Level 3 Field Service Operations Engineer, Network and Fortinet Location: Burlington City, NJ Rate : $28/hr on W2 JOB DESCRIPTION Level 3 Field Service Operations Engineer, Network and Fortinet 1. Position Summary The Level 3 Field Service Operations Engineer is responsible for advanced technical support of Burlington's network infrastructure, with a primary focus on Fortinet FortiGate firewalls, SD-WAN and associated network devices. The engineer will act as the senior technical escalation point for complex incidents, onsite troubleshooting, hardware replacement, configuration recovery and post-change validation. The role requires close coordination with Field Services, Network Operations, Network Security, NOC, service providers, carriers and Fortinet technical support. Burlington's documented environment includes FortiGate devices at retail stores and FortiGate devices operating as SD-WAN hubs. FortiManager and FortiAnalyzer provide centralized Fortinet management and orchestration. 2. Key Roles and Responsibilities 2.1 FortiGate and Fortinet Device Management Provide Level 3 operational support for Fortinet FortiGate firewalls and SD-WAN devices. Troubleshoot FortiGate hardware, interfaces, routing, policies, NAT, IPsec VPN and SD-WAN issues. Monitor and validate device health, interface status, routing tables, VPN tunnels, CPU, memory and connectivity. Support FortiGate device onboarding, replacement, recovery and RMA activities. Perform pre-change and post-change device-health validation. Support approved FortiOS firmware upgrades and device-lifecycle activities. Troubleshoot FortiGate communication and synchronization with FortiManager. Use FortiAnalyzer for approved log analysis and incident troubleshooting. Coordinate complex product issues with Fortinet TAC. 2.2 Incident and Problem Management Own complex network incidents escalated by L1, L2, NOC or Field Services. Perform end-to-end fault isolation across FortiGate, WAN, LAN, SD-WAN, LTE, routing and IPsec connectivity. Lead technical troubleshooting during critical network incidents. Analyze logs, configurations and network behavior to identify probable root causes. Provide technical findings for Root Cause Analysis and Problem Management. Identify recurring issues and recommend permanent corrective actions. Maintain complete troubleshooting and resolution details in ServiceNow. 2.3 Field Engineer and Smart-Hands Support Provide real-time technical instructions to onsite field engineers. Guide onsite resources through: Device and port identification Power and status checks Cabling and interface validation Console connectivity WAN and LAN cable replacement FortiGate installation and replacement Device boot and recovery checks Coordinate the deployment and use of approved spare equipment. Complete required remote configuration after onsite replacement. Validate device reachability, network connectivity and service restoration. Remain engaged until repair and post-restoration testing are completed. 2.4 Firewall and Security Operations Troubleshoot firewall policies, NAT, traffic flows and deny/permit behavior. Support approved firewall-rule implementation and validation. Maintain compliance with security, access-control and change-management requirements. Support syslog-forwarding and security-monitoring investigations. Escalate suspected security incidents or unauthorized access to the appropriate security team. Ensure that production changes are made only through approved tickets and change records. 2.5 Change, Deployment and Maintenance Participate in planned network changes and maintenance windows. Review implementation, validation and rollback plans. Perform pre-change health checks and readiness validation. Support FortiGate deployment, replacement, migration and firmware activities. Execute approved configuration changes through authorized tools. Complete post-change connectivity and service validation. Support network activities for new stores, relocations, refreshes and closures. Update change records with results, evidence, exceptions and final status. 2.6 Documentation and Knowledge Management Maintain network runbooks, troubleshooting guides, SOPs and knowledge articles. Record detailed technical actions and evidence in ServiceNow. Update asset, serial-number and configuration-item information. Document known errors, recurring issues and field observations. Provide knowledge transfer to L1, L2 and Field Service teams. Recommend opportunities for automation and operational improvement. 3. Required Technical Skills Strong hands-on experience with Fortinet FortiGate NGFW and FortiOS. Experience with FortiManager and FortiAnalyzer. Strong understanding of: Fortinet SD-WAN Firewall policies and NAT IPsec VPN BGP and static routing VLANs and trunking TCP/IP, DNS and DHCP DIA, broadband and LTE connectivity High-availability concepts Experience troubleshooting LAN, WAN and network-security issues. Ability to diagnose issues using FortiGate CLI, logs and centralized management tools. Experience with hardware replacement, RMA and remote field support. Working knowledge of ServiceNow Incident, Problem and Change Management. Familiarity with Cisco switching and Cradlepoint or equivalent LTE devices. 4. Required Experience and Qualifications Bachelor's degree, diploma or equivalent qualification in Information Technology, Telecommunications, Electronics or a related field. Recommended six to ten years of network or network-security experience. Recommended four or more years of hands-on Fortinet/FortiGate experience. Experience supporting large, distributed or multi-site network environments. Demonstrated Level 3 troubleshooting experience involving firewalls, routing, VPN and SD-WAN. Experience coordinating remote field engineers, carriers and OEM support teams. Ability to work during approved maintenance windows, including nights and weekends. Ability to travel to customer sites when required. 5. Preferred Certifications Fortinet Certified Professional, FCP, or equivalent Fortinet certification Fortinet Certified Solution Specialist, FCSS Cisco Certified Network Associate, CCNA Cisco Certified Network Professional, CCNP Enterprise ITIL 4 Foundation CompTIA Network or Security 6. Key Competencies Advanced network fault isolation Fortinet firewall and SD-WAN troubleshooting Critical-incident ownership Clear technical communication Field-engineer coordination Customer and service orientation Accurate technical documentation Change and security discipline Root-cause analysis Vendor and carrier coordination Ability to work effectively under pressure 7. Key Performance Measures Incident response and service-restoration performance Mean time to restore service First-time-fix rate Repeat-incident reduction Successful FortiGate replacement and recovery Change success rate ServiceNow documentation quality Asset and CMDB accuracy Compliance with security and change procedures Knowledge transfer to L1, L2 and Field Service teams Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Job Description Job Description Local Candidates only Hybrid Work Schedule: 2-3 days onsite Agile Certifications Required (Scrum Master certified at minimum) Word address 600 W Peachtree St NW, Atlanta, GA 30308 Our direct client has an opening for a Scrum Master & Agile Coach (788415) This position is up to 9 months to start. The client is in Atlanta, GA Pay rate is $60.92 or $65 corp to corp. Skill Required / Desired Amount of Experience Experience working with Agile Teams Required 5 Years Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365. Required 3 Years Agile Certifications Required (Scrum Master certified at minimum) Required The Scrum Master Coach role for Georgia Department of Transportation (GDOT) IT Division includes facilitating and teaching IT Team Leads how to effectively run Scrum events, to reinforce GDOT-adopted Agile principles, to manage incidents continuously and effectively, to analyze and remove impediments, and how to guide teams in both the Scrum and Kanban frameworks to create productivity. This hybrid role requires strong facilitation and coaching skills to help Team Leads to empower groups to self-organize, use ticket tracking tools correctly, reinforce processes, and enhance collaboration while delivering value in alignment with IT leadership prioritization. Key responsibilities include guiding IT Team Leads in daily management of project and operational backlogs, fostering continuous progress on prioritized items, and teaching IT Team leads to apply both Scrum and Kanban practices with reporting to optimize workflow efficiency. • Facilitate events to foster IT Team Lead Scum and Accountability Training: Train and support IT Team Leads in leading Scrum events such as daily stand-ups, planning, sprint planning reviews, ticket tracking board clean-up activities, and retrospectives with the intention of IT Team Leads becoming proficient. The Scrum Master/Coach will assist with ceremony refinement to promote best practices for items such as story writing and task prioritization and participation. The collaboration with the IT Team Lead will also ensure that they become organized, informed, project tool proficient, and assess meetings to ensure relevant team members are present and informed of prioritization of their items ensure buy-in, alignment, and project success. The Scrum Master Coach uses their daily observations to facilitate trainings, education, and documentation to reinforce all incorporated best practices to ensure team accountability, tracking of project/ticket progress, the awareness, acumen, and participation of IT Team Leads. Coach teams and Train IT Leads to Coach Teams: Coach alongside IT Team Leads, with the intent of demonstration and training, to ensure that team members are well versed on both Scrum and Kanban principles and practices to foster self-organization and continuous improvement. Hold team leads accountable for working on items that align with IT leadership priority, which includes operational team supporting developer scrum team success. Train teams to be empowered to address issue, make recommendations, and manage incidents as a team working toward the same goal of success and remediation. • Analyze and remove impediments: In daily scenarios, using communication and project management tools, train IT Team Leads to manage incidents and to identify and remove blockers that hinder the teams' progress. Identify when dependency analysis is necessary and incorporate that into a plan to handoff to GDOT IT to incorporate into their ceremonies. • Manage backlogs daily: Collaborate with the Technical Leads and IT Management to train on keeping and maintaining a clear, prioritization-aligned, and well-managed product backlog. • Promote continuous improvement: Facilitate continuous improvement through retrospectives and help teams implement actionable changes that are scheduled and are in a process where they will not be ignored. • Reinforce process adherence: Redirect IT Team Leads to adhere to the chosen Scrum framework (Sprints for developers and Kanban for infrastructure/operations) best practices, including implementing and incorporating Kanban's operational functionality that creates flexibility, WIP limits and the documentation of repeatable tasks that can be used to improve throughput. • Foster collaboration: Coach Sprint Teams and Kanban Teams to work collaboratively to ensure communication to work toward an eventual successful incremental deployment. • Drive team effectiveness: Focus on improving the team's overall effectiveness and ability to deliver high-quality products by documenting all training for IT Team Leads and best practices in a living Working Agreement for teams to refer to when there is ambiguity around team/team member roles and best practices. Skills and qualifications (Candidate must have at least 5 years' experience working with Agile Teams) Strong knowledge of both Scrum and Kanban methodologies and their underlying principles. • Excellent facilitation, coaching, and mentoring skills. This includes documentation of items taught to ensure a working agreement is tracked and updated with expectations and a commitment to best practices for those being trained. • Ability to analyze, identify, and resolve team impediments and conflicts. • Experience in managing and prioritizing backlogs that align with IT Leadership priority. • Strong communication skills to facilitate collaboration among team members, technical leads, architects, project managers, security team, and stakeholders. • Understanding of how to apply Kanban's core principles, such as explicit workflow, visualizing work, and limiting work in progress. • Understanding of how to apply Scrum Team best practices to ensure successful daily scrums, collaboration, alignment, risk analysis, and participation for ongoing team dynamics that facilitate successful iterative deployments. • Servant leadership mindset, focusing on team needs and enabling them to be self-organizing. • Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365.

Job Description Job Description Sr. Systems Engineer - SharePoint/ Tableau (Windows) Location: Chantilly, VA 20151 Clearance: Active TS/SCI with CI Poly (FS Poly may satisfy where accepted by the customer) Certifications: Required; Security CE at minimum where applicable, or other certification aligned to the assigned DoD 8140 work role Position Summary The Sr. Systems Engineer - SharePoint/ Tableau (Windows) will engineer, deploy, integrate, and sustain SharePoint and Tableau services in a secure Windows-based cloud environment. The role emphasizes applications-as-code, CI/CD automation, identity and workflow integration, systems testing, troubleshooting, and disciplined technical documentation. Key Responsibilities Engineer, configure, deploy, and sustain SharePoint and Tableau capabilities in secure Windows-based cloud environments. Implement applications as code and automated CI/CD deployment processes for repeatable, controlled releases. Troubleshoot Windows, application, database, identity, integration, and performance issues and drive root-cause resolution. Integrate SharePoint/Tableau with workflow, ticketing, automation, identity, and enterprise engineering platforms. Develop integration interfaces and automation using Python, PowerShell, Groovy, APIs, and DevOps tooling. Create unit, integration, user, and system test plans and validate platform changes before production release. Apply configuration management, security controls, and engineering rigor throughout the application lifecycle. Maintain detailed technical, configuration, operating, and troubleshooting documentation. Required Qualifications 10 years of relevant professional experience. Bachelor's degree in a STEM discipline. Current DoD 8140 qualification/certification appropriate to the assigned DCWF work role and proficiency level. Acceptable examples for this position may include: CompTIA Security CE, ISC2 CISSP, ISC2 SSCP, CompTIA SecurityX (formerly CASP ), ISC2 CCSP. Final acceptability is subject to the current DoD 8140 Qualification Matrix and prime contractor/customer work-role requirements. Current and active TS/SCI clearance with CI Polygraph. Mandatory at time of submission. Experience configuring, deploying and maintaining SharePoint as AaC using CI/CD pipeline in a cloud-based environment. Experience configuring, deploying and maintaining Tableau as AaC using CI/CD pipeline in a cloud-based environment. Expertise configuring, deploying, and maintaining applications as AaC through Continuous Integration/Continuous Deployment (CI/CD). Ability to demonstrate solid engineering rigor. Expert troubleshooting and solutioning skills. Expertise in Windows based troubleshooting and implementation. Experience working with relational and/or non-relational databases (e.g. Cassandra, MySQL, MongoDB). Excellent written and verbal communication skills; ability to clearly and succinctly describe complex issues. Experience integrating applications with workflow, case or ticketing, or automation platforms such as ServiceNow or custom-built systems. Knowledge of IDAM requirements and technologies including Active Directory, SAML, OpenLDAP, OAuth 2.0, and/or OIDC. Demonstrated experience with building comprehensive test plans for unit and user system testing and validation. Strong documentation skills. Developing integration interfaces using Python, PowerShell, and Groovy. Experience and comfort with basic DevOps Tooling (e.g., Ansible, Terraform, Jenkins, GitLab). Preferred Qualifications Advanced STEM degree or role-relevant technical certifications. Experience with Model-Based Systems Engineering (MBSE). Experience with Cloud Solution Optimization. Experience configuring and instrumenting visualization tools (Grafana, Splunk) to work with applications. Experience with ServiceNow. Integration of virtualized applications and application streaming or layering techniques. Assist with leading and overseeing a total system perspective including technical understanding of relationships, dependencies and requirements of cloud services, infrastructure and security domains. Experience configuring, deploying and maintaining TeamWork Cloud and Cameo (and associated tools like Cassandra DB) as AaC using CI/CD pipeline in a cloud-based environment. Experience configuring, deploying and maintaining COTS applications/tools systems engineering experience (configuring/deploying AaC using CI/CD pipeline in a cloud-based environment). Experience configuring, deploying and maintaining IBM Enterprise Lifecycle as AaC using CI/CD pipeline in a cloud-based environment. Experience configuring, deploying and maintaining SharePoint as AaC using CI/CD pipeline in a cloud-based environment. Experience configuring, deploying and maintaining Tableau as AaC using CI/CD pipeline in a cloud-based environment. Experience with maintaining API Gateways, catalogs in a cloud-based environment. Experience developing cross domain capabilities. Other Cloud experience (Azure, Google, Oracle, IBM). Familiarity with Containerized Development environments (Rancher, Kubernetes). Core Competencies Systems thinking and engineering rigor Complex troubleshooting and root-cause analysis Secure cloud/enterprise engineering Agile and DevSecOps collaboration Technical documentation and communication Work Environment Work is performed in support of a secure U.S. Government program and may require on-site access to controlled facilities, customer systems, and classified environments. The successful candidate must maintain all required clearance, access, cybersecurity certification, and program eligibility requirements throughout the assignment. Position 4.20 Sr. Systems Engineer - SharePoint / Tableau

Job Description Job Description Field Services Workplace Desktop, Windows (5 7 Years Experience) USA, Friday Harbor, WA Job Title Field Services Workplace Desktop, Windows Experience 5 7 Years Job Summary The Field Services Workplace Desktop / Windows Lead is responsible for leading onsite and remote end user computing services, ensuring high quality delivery of desktop, workplace, and field support. This role combines technical expertise, operations management, and team leadership to deliver seamless IT services and enhance end user experience across locations. Key Responsibilities Lead field services operations across office locations Ensure efficient delivery of desktop support, workplace IT services, and VIP support Manage onsite and remote support teams, including vendors Define and implement workplace IT service standards Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications Ensure smooth functioning of desktops, laptops, printers, and peripherals Drive OS upgrades, patching, and system standardization Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD Oversee device provisioning, imaging, patching, and compliance Drive automation initiatives to reduce manual intervention Ensure adherence to SLA, KPI, and service quality standards Manage incident, service request, problem, and change processes Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting Conduct regular service reviews and reporting Lead, mentor, and develop a team of desktop engineers and field support staff Manage staffing, shift planning, and workload distribution Conduct performance reviews, training, and capability building Oversee procurement, deployment, tracking, and disposal of IT assets Ensure accurate asset inventory and compliance Manage vendor relationships for hardware support and maintenance Provide oversight for basic network support LAN / Wi Fi issues, VPN connectivity, Meeting room / collaboration tools Ensure workplace readiness (conference rooms, AV setups, digital workplace tools) Enforce Endpoint security policies (AV, encryption, patch compliance) Support audits and compliance initiatives Ensure adherence to enterprise security and data protection standards Act as primary contact for business stakeholders on workplace IT issues Manage escalations and critical incidents effectively Deliver regular operations reports and improvement plans Drive workplace transformation initiatives (modern workplace, mobility, VDI) Implement process improvements and automation Enhance user experience and reduce ticket volumes Conduct training and technical sessions for teams. Required Skills Strong experience in PowerShell Scripting and Azure AD identify synchronization. Strong understanding of DNS, DHCP, Kerberos, NTLM Strong Experience in Windows OS, M365, Azure AD, Intune, SCCM Knowledge of Citrix VDI Understanding of network basis and IT infrastructure Preferred Skills Exposure to Cloud Security and Zero Trust Architecture and DevOps tools Exposure to Agile/DevOps Experience in SLA, KPI, and service reporting Strong leadership and team management skills

Job Description Job Description Comments: Additional 2nd-shift Systems Engineer 2 positions for Austin. Job description/details are aligned to Req 1055-1 HM Notes: This is not a Datacenter technician role Experience with Linux and debug Look for the ticket Look for the dashboard Debugging firmware software, BMC system, and BIOS Experience with Jira Ticketing Minimum 3 years of experience Lab debug experience would be great Minimum bachelor's degree or an Engineering degree 12 Month Contract Extension Possibilities for FTE Responsible for replacing GPUS Mostly software-oriented Experience with OS A master with internship debugging experience will also work Some knowledge of networking Overtime also included Top Skills: Experience with Jira/ServiceNow Ticketing Experience with Troubleshooting Experience with Debugging Communication firmware, BMC, and BIOS Interview: 1 or 2 rounds Onsite Interview (Maybe Virtual) External Title: Systems Design Engineer The Role Data Center Platform Engineering Group (DPEG) is looking for on-site (mandatory) 3rd shift Systems Design Engineer that can work complex issues/problems as they arise in the lab or Data Center. Person will be responsible for going through a ticketing system to check tickets that come in during the individuals working hours: debugging SW and HW problems root causing and fixing said issue. As well, person should be able to monitor the lab/data-center for any issues such as power outages, network outages, liquid cooling leaks, etc Person should have the ability to physically install and replace hardware, debug FW and OS issues especially related to GPUs. Knowledge of Data Center systems that have CPU and GPUs - role requires individual to be technician and engineer. Key Responsibilities: Work issues through a JIRA ticket Debug platforms/systems; work ticketing system to ensure priority items are getting attention Communicate clearly in tickets to explain the current state of an issue or systems Take direction from leaders based on priority needs of the business Work with partners, vendors, ODMs, OEMs on issues and ensure clear communication Drive continuous improvement within the organization Essential Attributes: Self driven expertise in debugging problems and root causing issues Ability to quickly understand and apply specific details to tickets Strong communication skills and ability to work well as part of a team Proven track record of working in a Data Center on complex systems Knowledge in JIRA, scripting, Debug methodologies (BMC, BIOS, GPU) Linux skills w/ ability to do run given automated scripts, look at logs, give updates Experience working and communicating with OEM partners and vendors Desirable Attributes: System level debug methodologies Proficiency with all standard hardware lab equipment (dediprog, scopes, forklifts, lift tools) Preferred Experience for Design Reliability Engineer: Strong analytical and problem-solving skills. Proven ability to lead teams and drive issues to resolution. Excellent verbal and written communication skills.

Job Description Job Description Job Descriptions: In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Provide L2 operational support for managed file transfer platforms such as Axway SecureTransport (AXST), Connect:Direct/NDM, Secure Proxy, or similar tools (training provided). Review and respond to L1 monitoring alerts and ServiceNow incidents within defined SLA timelines. Execute runbook-driven tasks such as service restarts, workflow checks, certificate renewals, and production request validations. Assist in incident triage, initial troubleshooting, and escalation to ensure platform stability. Support platform health monitoring, performance checks, and proactive identification of potential issues. Maintain and update runbooks, documentation, and process steps to ensure operational accuracy. Participate in daily operations calls and collaborate with cross-functional teams to support platform stability and service delivery. Follow change management standards, including executing approved ServiceNow Changes, CTASKs, and SCTASKs. Contribute to ongoing operational improvements and help reduce manual effort through standardization." Required Skills: Ability to interact with all levels of an organization, including leadership. Strong team or technical experience strong verbal, written interpersonal communication skills. 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent 1+ years of Strong Technical Troubleshooting skills 1+ years Working knowledge of application monitoring tool like Splunk, AppDynamics, Grafana, Prometheus. 1+ years of Root Cause Analysis of problem issues. Desired Skills: 6+ months of experience working with HTTPS, HSH, and SHS protocols, including validating secure connections, Experience with reviewing certificates, or supporting encrypted data transfer workflows. Exposure to managed file transfer tools such as Axway SecureTransport, Connect:Direct/NDM, or SFTP platforms. Foundational understanding of networking concepts, including SFTP/FTP basics, TCP/IP, port testing, and certificates. Experience communicating technical issues clearly, demonstrated through support interactions, group projects, or ticket documentation Ability to produce clear written documentation, such as incident summaries, operational notes, or procedural updates. Bachelor's in computer science or related field preferred but not required. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. "