About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Management organization is seeking an Analyst to support and evolve the Demand Management function within our Third-Party Technology Management practice. This role combines business analysis, data analytics, and process automation to improve how technology demand is planned, forecasted, tracked, and fulfilled across hardware, software, and services. The ideal candidate brings a blend of analytical thinking, process improvement expertise, and technical aptitude. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies. This role will partner closely with technology, finance, procurement, and vendor management teams to transform demand management processes into scalable, data-driven capabilities. The Work You'll Do: Support the development and execution of Visa's multi-year technology demand planning process across hardware, software, cloud services, and vendor-based technology solutions. Analyze demand data, consumption trends, asset utilization, and budget forecasts to identify optimization opportunities and improve planning accuracy. Partner with stakeholders to gather business requirements, document current-state processes, and design future-state solutions that improve efficiency and decision-making. Develop and maintain dashboards, reports, and analytical models that provide visibility into demand forecasts, budget utilization, portfolio health, and operational performance. Evaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions. Design and implement process improvements leveraging technologies such as ServiceNow workflows, Power Platform, generative AI tools, and business intelligence platforms. Collaborate with technology, finance, procurement, and vendor management teams to align demand forecasts with strategic objectives, budgets, and supply planning. Support asset lifecycle planning, technology refresh initiatives, software renewals, and capacity planning activities. Create data quality controls, process documentation, and governance mechanisms to improve the accuracy and reliability of demand management data. Assist with purchase planning, vendor coordination, maintenance renewals, and demand intake processes while continuously seeking opportunities to improve the user experience and operational efficiency. Serve as a trusted partner to stakeholders by translating business challenges into actionable analytics, insights, and automation solutions. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor's degree, OR 3+ years of relevant work experience Experience working with large datasets to identify trends, develop forecasts, and support business decision-making. Working knowledge of SQL and data analysis techniques Strong Excel skills, including data modeling, forecasting, pivot tables, and advanced reporting techniques. Preferred Qualifications: Ideally, 1- 2 years of experience in Business Analysis, Data Analysis, Technology Operations, Demand Management, IT Asset Management, Technology Finance, or a related discipline. Demonstrated ability to analyze business processes and implement workflow improvements or automation solutions. Experience with business intelligence and reporting platforms such as Power BI, Tableau, or similar tools. Experience with ServiceNow, including ITAM, SAM, HAM, workflow automation, or platform reporting capabilities. Familiarity with Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation platforms. Exposure to AI and generative AI technologies, including practical application of AI tools to automate workflows, reporting, document processing, or data analysis. Understanding of technology budgeting, vendor management, procurement processes, and software/hardware lifecycle management. Experience gathering requirements, documenting business processes, and translating business needs into technical solutions. Information for US Applicants For roles located in the US, the estimated salary range for this position is $73,400.00 to $ 113,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
11/13/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Management organization is seeking an Analyst to support and evolve the Demand Management function within our Third-Party Technology Management practice. This role combines business analysis, data analytics, and process automation to improve how technology demand is planned, forecasted, tracked, and fulfilled across hardware, software, and services. The ideal candidate brings a blend of analytical thinking, process improvement expertise, and technical aptitude. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies. This role will partner closely with technology, finance, procurement, and vendor management teams to transform demand management processes into scalable, data-driven capabilities. The Work You'll Do: Support the development and execution of Visa's multi-year technology demand planning process across hardware, software, cloud services, and vendor-based technology solutions. Analyze demand data, consumption trends, asset utilization, and budget forecasts to identify optimization opportunities and improve planning accuracy. Partner with stakeholders to gather business requirements, document current-state processes, and design future-state solutions that improve efficiency and decision-making. Develop and maintain dashboards, reports, and analytical models that provide visibility into demand forecasts, budget utilization, portfolio health, and operational performance. Evaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions. Design and implement process improvements leveraging technologies such as ServiceNow workflows, Power Platform, generative AI tools, and business intelligence platforms. Collaborate with technology, finance, procurement, and vendor management teams to align demand forecasts with strategic objectives, budgets, and supply planning. Support asset lifecycle planning, technology refresh initiatives, software renewals, and capacity planning activities. Create data quality controls, process documentation, and governance mechanisms to improve the accuracy and reliability of demand management data. Assist with purchase planning, vendor coordination, maintenance renewals, and demand intake processes while continuously seeking opportunities to improve the user experience and operational efficiency. Serve as a trusted partner to stakeholders by translating business challenges into actionable analytics, insights, and automation solutions. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor's degree, OR 3+ years of relevant work experience Experience working with large datasets to identify trends, develop forecasts, and support business decision-making. Working knowledge of SQL and data analysis techniques Strong Excel skills, including data modeling, forecasting, pivot tables, and advanced reporting techniques. Preferred Qualifications: Ideally, 1- 2 years of experience in Business Analysis, Data Analysis, Technology Operations, Demand Management, IT Asset Management, Technology Finance, or a related discipline. Demonstrated ability to analyze business processes and implement workflow improvements or automation solutions. Experience with business intelligence and reporting platforms such as Power BI, Tableau, or similar tools. Experience with ServiceNow, including ITAM, SAM, HAM, workflow automation, or platform reporting capabilities. Familiarity with Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation platforms. Exposure to AI and generative AI technologies, including practical application of AI tools to automate workflows, reporting, document processing, or data analysis. Understanding of technology budgeting, vendor management, procurement processes, and software/hardware lifecycle management. Experience gathering requirements, documenting business processes, and translating business needs into technical solutions. Information for US Applicants For roles located in the US, the estimated salary range for this position is $73,400.00 to $ 113,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
Job Description Job Description Job Title: Project Manager / Scrum Master - Risk & Compliance (Contract to Hire) Location: Columbus, OH or Merrillville, IN (Hybrid - Tue-Thu onsite, Mon & Fri remote) Rate: $50 - $55/hr W-2 only (Target conversion salary: $110K-$120K) Duration: 4-5 Month Contract to Hire Work Authorization: Must be authorized to work in the U.S. (No C2C, no sponsorship, no F1/OPT) Position Overview We are seeking a junior-to-intermediate Project Manager / Scrum Master with 5-7 years of experience to lead delivery within a regulated Risk & Compliance (GRC) environment. This role will manage a single Scrum team focused on governance, risk, compliance, and related integrations, while also owning financial oversight of the program. This is a hands-on delivery role requiring someone who can drive execution daily , manage stakeholders across internal and vendor teams, and confidently operate in a highly regulated environment. The ideal candidate is proactive, relationship-oriented, financially savvy, and comfortable running both Scrum ceremonies and traditional project management functions. This role requires someone who is assertive, engaged, and not afraid to ask questions, challenge assumptions, and keep work moving forward. Key Responsibilities Project & Scrum Leadership Lead a single Scrum team supporting GRC initiatives (Archer product environment). Facilitate Scrum ceremonies and ensure daily execution alignment. Balance Agile and Waterfall methodologies as needed. Provide daily direction to the team, ensuring accountability and forward progress. Manage integrations across HR, Risk & Compliance, and third-party systems. Partner closely with Product Owners and vendors to ensure clarity and execution discipline. Drive issue resolution and remove roadblocks proactively. Financial & Budget Management Manage a project budget of approximately $4M. Own financial tracking and forecasting, with primary focus on labor management (approximately $2M). Forecast monthly labor allocations and adjust staffing budgets accordingly. Track labor vs. material spend using ServiceNow financial tools. Provide accurate financial reporting and projections to leadership. Governance, Risk & Compliance Support initiatives within a regulated GRC environment. Ensure alignment with governance standards and compliance requirements. Partner with risk and compliance stakeholders to manage controls and dependencies. Stakeholder & Relationship Management Build strong working relationships across internal teams and external vendors. Navigate multiple personalities and evolving product ownership structures. Provide clear communication and status updates to leadership. Serve as a driver of accountability across the team. Required Qualifications 5-7 years of experience in project management within IT or risk/compliance environments. Experience managing both Agile and Waterfall initiatives. Experience running Scrum ceremonies and managing execution for a single team. Strong financial management experience including labor forecasting and budget tracking. Experience managing projects in regulated or compliance-heavy environments. Proven ability to drive execution and hold stakeholders accountable. Strong relationship-building and communication skills. Bachelor's Degree or equivalent work experience. Preferred Qualifications Experience with Archer GRC platform. Scrum certification (CSM, PSM) preferred but not required. Experience using ServiceNow for financial tracking. Familiarity with JIRA and/or Power BI. Experience in energy or utilities industry is a plus. PMP certification a plus. Top 3 Skills for Success Understanding of Governance, Risk & Compliance (GRC) environments Strong relationship building and stakeholder management Financial management and labor forecasting expertise Ideal Candidate Profile The successful candidate will: Be proactive and driven, not passive. Take ownership and provide direction daily. Ask questions and escalate issues early. Navigate ambiguity and regulated complexity confidently. Balance Scrum leadership with strong financial oversight. Ramp quickly in a fast-moving, high-visibility environment.
11/13/2026
Full time
Job Description Job Description Job Title: Project Manager / Scrum Master - Risk & Compliance (Contract to Hire) Location: Columbus, OH or Merrillville, IN (Hybrid - Tue-Thu onsite, Mon & Fri remote) Rate: $50 - $55/hr W-2 only (Target conversion salary: $110K-$120K) Duration: 4-5 Month Contract to Hire Work Authorization: Must be authorized to work in the U.S. (No C2C, no sponsorship, no F1/OPT) Position Overview We are seeking a junior-to-intermediate Project Manager / Scrum Master with 5-7 years of experience to lead delivery within a regulated Risk & Compliance (GRC) environment. This role will manage a single Scrum team focused on governance, risk, compliance, and related integrations, while also owning financial oversight of the program. This is a hands-on delivery role requiring someone who can drive execution daily , manage stakeholders across internal and vendor teams, and confidently operate in a highly regulated environment. The ideal candidate is proactive, relationship-oriented, financially savvy, and comfortable running both Scrum ceremonies and traditional project management functions. This role requires someone who is assertive, engaged, and not afraid to ask questions, challenge assumptions, and keep work moving forward. Key Responsibilities Project & Scrum Leadership Lead a single Scrum team supporting GRC initiatives (Archer product environment). Facilitate Scrum ceremonies and ensure daily execution alignment. Balance Agile and Waterfall methodologies as needed. Provide daily direction to the team, ensuring accountability and forward progress. Manage integrations across HR, Risk & Compliance, and third-party systems. Partner closely with Product Owners and vendors to ensure clarity and execution discipline. Drive issue resolution and remove roadblocks proactively. Financial & Budget Management Manage a project budget of approximately $4M. Own financial tracking and forecasting, with primary focus on labor management (approximately $2M). Forecast monthly labor allocations and adjust staffing budgets accordingly. Track labor vs. material spend using ServiceNow financial tools. Provide accurate financial reporting and projections to leadership. Governance, Risk & Compliance Support initiatives within a regulated GRC environment. Ensure alignment with governance standards and compliance requirements. Partner with risk and compliance stakeholders to manage controls and dependencies. Stakeholder & Relationship Management Build strong working relationships across internal teams and external vendors. Navigate multiple personalities and evolving product ownership structures. Provide clear communication and status updates to leadership. Serve as a driver of accountability across the team. Required Qualifications 5-7 years of experience in project management within IT or risk/compliance environments. Experience managing both Agile and Waterfall initiatives. Experience running Scrum ceremonies and managing execution for a single team. Strong financial management experience including labor forecasting and budget tracking. Experience managing projects in regulated or compliance-heavy environments. Proven ability to drive execution and hold stakeholders accountable. Strong relationship-building and communication skills. Bachelor's Degree or equivalent work experience. Preferred Qualifications Experience with Archer GRC platform. Scrum certification (CSM, PSM) preferred but not required. Experience using ServiceNow for financial tracking. Familiarity with JIRA and/or Power BI. Experience in energy or utilities industry is a plus. PMP certification a plus. Top 3 Skills for Success Understanding of Governance, Risk & Compliance (GRC) environments Strong relationship building and stakeholder management Financial management and labor forecasting expertise Ideal Candidate Profile The successful candidate will: Be proactive and driven, not passive. Take ownership and provide direction daily. Ask questions and escalate issues early. Navigate ambiguity and regulated complexity confidently. Balance Scrum leadership with strong financial oversight. Ramp quickly in a fast-moving, high-visibility environment.
Job Description Job Description Our client is looking to hire a Remote Associate Implementation Engineer to join their team for a 6 month contrac t with possibility of extension. REMOTE BUT MUST BE BASED IN NJ! Core Focus: Non-technical project coordination and logistics for multi-site router rollouts. You will act as the central communication hub between branch locations, third-party vendors, and internal IT teams, without doing any hands-on router configuration, activation, or technical troubleshooting. Pay: $35-$37/hr Hours: M - F 8 AM to 5 PM Responsibilities: Act as the primary point of contact for branch locations receiving new network hardware, managing schedules, setting onsite expectations, and escalating conflicts. Guide branch staff on the proper return or disposal of retired Versa devices and track inventory until fully accounted for. Review, route, and track installation labor quotes from a third-party infrastructure supplier to prevent deployment delays. Collaborate closely with the IT Project Manager and Network Build Team to keep installation trackers, documentation, and status updates current. Requirements: 1-2 years supporting network infrastructure and 2-3 years working on networking projects (as a lead or team contributor). 1-2 years of experience using ServiceNow, Oracle, and Microsoft tools (Teams, Excel, SharePoint, Outlook). High school diploma or equivalent (Associate degree in IT, business, or project management preferred). Benefits of working with PrideStaff: Medical, Rx, and Wellness Benefits, Dental and Vision Plan Options, Short-term Disability, 401(k) Retirement Plan, Holiday Pay, Paid Sick Leave Company Description PrideStaff is a 16 time Best of Staffing Award Winning full-service staffing company. Company Description PrideStaff is a 16 time Best of Staffing Award Winning full-service staffing company.
11/13/2026
Full time
Job Description Job Description Our client is looking to hire a Remote Associate Implementation Engineer to join their team for a 6 month contrac t with possibility of extension. REMOTE BUT MUST BE BASED IN NJ! Core Focus: Non-technical project coordination and logistics for multi-site router rollouts. You will act as the central communication hub between branch locations, third-party vendors, and internal IT teams, without doing any hands-on router configuration, activation, or technical troubleshooting. Pay: $35-$37/hr Hours: M - F 8 AM to 5 PM Responsibilities: Act as the primary point of contact for branch locations receiving new network hardware, managing schedules, setting onsite expectations, and escalating conflicts. Guide branch staff on the proper return or disposal of retired Versa devices and track inventory until fully accounted for. Review, route, and track installation labor quotes from a third-party infrastructure supplier to prevent deployment delays. Collaborate closely with the IT Project Manager and Network Build Team to keep installation trackers, documentation, and status updates current. Requirements: 1-2 years supporting network infrastructure and 2-3 years working on networking projects (as a lead or team contributor). 1-2 years of experience using ServiceNow, Oracle, and Microsoft tools (Teams, Excel, SharePoint, Outlook). High school diploma or equivalent (Associate degree in IT, business, or project management preferred). Benefits of working with PrideStaff: Medical, Rx, and Wellness Benefits, Dental and Vision Plan Options, Short-term Disability, 401(k) Retirement Plan, Holiday Pay, Paid Sick Leave Company Description PrideStaff is a 16 time Best of Staffing Award Winning full-service staffing company. Company Description PrideStaff is a 16 time Best of Staffing Award Winning full-service staffing company.
Job Description Job Description Job Description: ServiceNow Delivery Manager Contract Atlanta, GA Role Overview We are seeking an experienced ServiceNow Delivery Manager to lead the delivery of large-scale digital transformation programs across global operations. The ideal candidate will have deep expertise in ServiceNow platforms (especially ITSM), experience managing Managed Cloud Operations (MCO) environments, and exposure to AI-driven solutions within service management ecosystems. This role requires strong leadership skills to drive end-to-end program delivery, stakeholder engagement, and continuous service improvement across distributed teams. Key Responsibilities Program & Delivery Management Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies. Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets. Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms. Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform Leadership Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). Ensure adherence to ServiceNow best practices, architecture standards, and platform governance. Collaborate with architecture teams to design scalable, secure, and future-ready solutions. Managed Cloud Operations (MCO) Lead delivery and operations in MCO / cloud-managed services environments. Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems. Drive operational excellence through automation, monitoring, and continuous improvement initiatives. AI & Automation Enablement Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps). Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience. Collaborate with data and AI teams to implement intelligent workflows and predictive analytics. Global Stakeholder Management Engage with C-level stakeholders, business leaders, and IT executives across regions. Manage cross-functional teams across onshore, offshore, and nearshore locations. Act as the primary escalation point for delivery risks and issues. Financial & Risk Management Manage program budgets, forecasting, and cost optimization. Identify risks and establish mitigation strategies proactively. Ensure compliance with organizational and regulatory standards. People & Team Leadership Lead and mentor large global delivery teams including developers, architects, and consultants. Drive a culture of innovation, accountability, and continuous learning. Support talent development and capability building in ServiceNow and AI domains. Required Qualifications Bachelor's or Master's degree in IT, Computer Science, or related field. 10-15+ years of experience in IT service delivery and transformation programs. 5+ years of experience in ServiceNow delivery leadership roles. Strong hands-on experience with ServiceNow ITSM module. Proven track record of managing large, global transformation programs. Experience working in Managed Cloud Operations (MCO) / cloud environments. Exposure to AI/ML implementations within ITSM or enterprise platforms. Certifications: ServiceNow Certified System Administrator (CSA) ITIL v3/v4 Foundation (or higher) ServiceNow CIS-ITSM (preferred) Preferred Skills Experience with ServiceNow modules beyond ITSM (ITOM, ITBM, HRSD, CSM). Knowledge of AIOps, automation frameworks, and integration tools. Familiarity with cloud platforms (Azure, AWS, GCP). Strong understanding of DevOps and CI/CD practices. Excellent communication, leadership, and stakeholder management skills. Key Competencies Strategic thinking and execution Program governance and risk management Global delivery leadership Client relationship management Innovation and AI adoption mindset Success Metrics Successful delivery of transformation programs on time and within budget Improved service performance and operational efficiency Adoption of AI/automation capabilities High customer satisfaction (CSAT) scores Strong team engagement and retention Flexible work from home options available.
11/13/2026
Full time
Job Description Job Description Job Description: ServiceNow Delivery Manager Contract Atlanta, GA Role Overview We are seeking an experienced ServiceNow Delivery Manager to lead the delivery of large-scale digital transformation programs across global operations. The ideal candidate will have deep expertise in ServiceNow platforms (especially ITSM), experience managing Managed Cloud Operations (MCO) environments, and exposure to AI-driven solutions within service management ecosystems. This role requires strong leadership skills to drive end-to-end program delivery, stakeholder engagement, and continuous service improvement across distributed teams. Key Responsibilities Program & Delivery Management Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies. Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets. Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms. Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform Leadership Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). Ensure adherence to ServiceNow best practices, architecture standards, and platform governance. Collaborate with architecture teams to design scalable, secure, and future-ready solutions. Managed Cloud Operations (MCO) Lead delivery and operations in MCO / cloud-managed services environments. Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems. Drive operational excellence through automation, monitoring, and continuous improvement initiatives. AI & Automation Enablement Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps). Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience. Collaborate with data and AI teams to implement intelligent workflows and predictive analytics. Global Stakeholder Management Engage with C-level stakeholders, business leaders, and IT executives across regions. Manage cross-functional teams across onshore, offshore, and nearshore locations. Act as the primary escalation point for delivery risks and issues. Financial & Risk Management Manage program budgets, forecasting, and cost optimization. Identify risks and establish mitigation strategies proactively. Ensure compliance with organizational and regulatory standards. People & Team Leadership Lead and mentor large global delivery teams including developers, architects, and consultants. Drive a culture of innovation, accountability, and continuous learning. Support talent development and capability building in ServiceNow and AI domains. Required Qualifications Bachelor's or Master's degree in IT, Computer Science, or related field. 10-15+ years of experience in IT service delivery and transformation programs. 5+ years of experience in ServiceNow delivery leadership roles. Strong hands-on experience with ServiceNow ITSM module. Proven track record of managing large, global transformation programs. Experience working in Managed Cloud Operations (MCO) / cloud environments. Exposure to AI/ML implementations within ITSM or enterprise platforms. Certifications: ServiceNow Certified System Administrator (CSA) ITIL v3/v4 Foundation (or higher) ServiceNow CIS-ITSM (preferred) Preferred Skills Experience with ServiceNow modules beyond ITSM (ITOM, ITBM, HRSD, CSM). Knowledge of AIOps, automation frameworks, and integration tools. Familiarity with cloud platforms (Azure, AWS, GCP). Strong understanding of DevOps and CI/CD practices. Excellent communication, leadership, and stakeholder management skills. Key Competencies Strategic thinking and execution Program governance and risk management Global delivery leadership Client relationship management Innovation and AI adoption mindset Success Metrics Successful delivery of transformation programs on time and within budget Improved service performance and operational efficiency Adoption of AI/automation capabilities High customer satisfaction (CSAT) scores Strong team engagement and retention Flexible work from home options available.
Job Description Job Description Job Title - Senior F5 Network Engineer Locations: Lafayette, LA Knoxville, TN Birmingham, AL Columbia, SC Work Arrangement: Hybrid Employment Type: Full time Experience Required: 5+ years Position Overview We are seeking a Senior F5 Network Engineer with deep, hands-on expertise in F5 BIG IP LTM and GTM/DNS to support a large scale, highly available financial services environment. F5 is the primary technology for this position, and candidates must have significant recent experience managing, troubleshooting, upgrading, and optimizing complex enterprise F5 environments. This is a senior level engineering role focused on the F5 load balancing and application delivery infrastructure, including physical and virtual F5 platforms. The engineer will support infrastructure modernization, F5 platform replacements, configuration migrations, upgrades, patching, security hardening, capacity planning, and performance optimization. The engineer will also serve as a senior escalation point for complex F5 and network related production issues, performing root cause analysis and independently driving issues through resolution. The position requires someone who can evaluate existing F5 configurations, identify opportunities for improvement, recommend technical changes, and successfully implement those changes in production. In addition to F5, the environment includes Palo Alto firewalls, Cisco networking, Terraform automation, and AWS cloud networking technologies. Experience with these technologies is valuable, but the strongest candidates will distinguish themselves through their depth of F5 LTM and GTM/DNS experience. The role will also contribute to Infrastructure as Code and automation initiatives, particularly using Terraform to manage and deploy F5 configurations. As a senior member of the team, the engineer will provide technical guidance to other engineers, document changes and implementation procedures, and contribute to the continued modernization of the network security perimeter. Some complex production changes may be scheduled during after hours maintenance windows. our future duties and responsibilities . Serve as a senior F5 BIG IP subject matter expert, with primary responsibility for F5 LTM and GTM/DNS engineering. . Manage and support complex enterprise F5 LTM configurations, including virtual servers, pools, nodes, monitors, profiles, persistence, SSL/TLS, traffic management, and high availability. . Support F5 GTM/DNS, including global traffic management, DNS based application availability, traffic distribution, and failover. . Troubleshoot complex F5 production issues involving application traffic, load balancing, DNS, connectivity, SSL/TLS, performance, and availability. . Perform root cause analysis for difficult F5 and network incidents and serve as an L3 escalation point for engineering related issues. . Support F5 infrastructure modernization, including hardware replacements, platform migrations, configuration migrations, upgrades, and lifecycle management. . Evaluate and implement F5 patches, software upgrades, security updates, and configuration hardening requirements. . Support both physical and virtual F5 BIG IP environments and help optimize the existing F5 infrastructure footprint. . Review existing F5 implementations and recommend improvements related to resiliency, performance, security, capacity, and operational efficiency. . Use Terraform and Infrastructure as Code practices to automate F5 configuration, deployment, and provisioning where appropriate. . Support Palo Alto firewall policy management and advanced firewall troubleshooting. . Troubleshoot Cisco routing, switching, and network connectivity issues that affect F5 and application traffic. . Support F5 and network services within hybrid and AWS heavy cloud environments, including exposure to AWS CloudFront and related networking and security services. . Create implementation plans, change documentation, troubleshooting procedures, and technical standards. . Provide technical leadership and mentoring to other network engineers. . Support scheduled after hours implementation windows for complex or business critical F5 changes when required. Required qualifications to be successful in this role . 5+ years of F5 BIG IP experience . Deep, recent hands on experience with F5 LTM (Local Traffic Manager) in large enterprise production environments. . Deep, recent hands on experience with F5 GTM/DNS (Global Traffic Manager). . Strong understanding of load balancing, application traffic management, DNS, high availability, failover, and traffic distribution. . Hands on experience configuring and troubleshooting F5 virtual servers, pools, nodes, health monitors, profiles, persistence, SSL/TLS, and related BIG IP functionality. . Experience supporting complex physical and virtual F5 BIG IP deployments. . Experience performing F5 migrations, hardware/platform replacements, configuration migrations, upgrades, patching, and lifecycle management. . Strong F5 troubleshooting skills with demonstrated experience resolving complex production issues independently. . Experience with F5 performance, capacity, resiliency, security hardening, and infrastructure optimization. . Ability to analyze existing F5 implementations and recommend practical improvements. . Experience working with F5 in highly available, business critical enterprise environments. . Experience with Palo Alto firewalls, particularly policy management and complex troubleshooting. . Intermediate Cisco routing and switching knowledge. . Strong TCP/IP, routing, switching, DNS, SSL/TLS, firewall, and network troubleshooting fundamentals. . Experience serving as a senior/L3 escalation point for complex infrastructure issues. . Strong root cause analysis and problem solving capabilities. . Ability to lead technical implementations and provide guidance to other engineers. . Strong technical documentation and communication skills. Desired Skillset: . Terraform experience, particularly automating F5 or network infrastructure configuration. . Infrastructure as Code and automated provisioning experience. . AWS networking experience, including familiarity with AWS CloudFront and cloud network/security services. . Experience supporting hybrid data center and AWS environments. . Ansible or Ansible Automation Platform experience. . F5 ASM/WAF experience. . Additional Palo Alto firewall experience. . Azure or GCP network, firewall, or load balancing experience. . ServiceNow and/or Jira experience. . F5, Palo Alto, Cisco, AWS, or Terraform certifications are a plus. Education: Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related technical field.? Why Join Us? You will have the opportunity to work on high-impact cloud data initiatives supporting enterprise risk and analytics with one of world class fortune 500 companies. This role offers exposure to modern AWS technologies, complex data challenges, AI-enabled automation, and cross-functional collaboration within a major financial services environment. Apply Today Ref: Pittsburgh
11/13/2026
Full time
Job Description Job Description Job Title - Senior F5 Network Engineer Locations: Lafayette, LA Knoxville, TN Birmingham, AL Columbia, SC Work Arrangement: Hybrid Employment Type: Full time Experience Required: 5+ years Position Overview We are seeking a Senior F5 Network Engineer with deep, hands-on expertise in F5 BIG IP LTM and GTM/DNS to support a large scale, highly available financial services environment. F5 is the primary technology for this position, and candidates must have significant recent experience managing, troubleshooting, upgrading, and optimizing complex enterprise F5 environments. This is a senior level engineering role focused on the F5 load balancing and application delivery infrastructure, including physical and virtual F5 platforms. The engineer will support infrastructure modernization, F5 platform replacements, configuration migrations, upgrades, patching, security hardening, capacity planning, and performance optimization. The engineer will also serve as a senior escalation point for complex F5 and network related production issues, performing root cause analysis and independently driving issues through resolution. The position requires someone who can evaluate existing F5 configurations, identify opportunities for improvement, recommend technical changes, and successfully implement those changes in production. In addition to F5, the environment includes Palo Alto firewalls, Cisco networking, Terraform automation, and AWS cloud networking technologies. Experience with these technologies is valuable, but the strongest candidates will distinguish themselves through their depth of F5 LTM and GTM/DNS experience. The role will also contribute to Infrastructure as Code and automation initiatives, particularly using Terraform to manage and deploy F5 configurations. As a senior member of the team, the engineer will provide technical guidance to other engineers, document changes and implementation procedures, and contribute to the continued modernization of the network security perimeter. Some complex production changes may be scheduled during after hours maintenance windows. our future duties and responsibilities . Serve as a senior F5 BIG IP subject matter expert, with primary responsibility for F5 LTM and GTM/DNS engineering. . Manage and support complex enterprise F5 LTM configurations, including virtual servers, pools, nodes, monitors, profiles, persistence, SSL/TLS, traffic management, and high availability. . Support F5 GTM/DNS, including global traffic management, DNS based application availability, traffic distribution, and failover. . Troubleshoot complex F5 production issues involving application traffic, load balancing, DNS, connectivity, SSL/TLS, performance, and availability. . Perform root cause analysis for difficult F5 and network incidents and serve as an L3 escalation point for engineering related issues. . Support F5 infrastructure modernization, including hardware replacements, platform migrations, configuration migrations, upgrades, and lifecycle management. . Evaluate and implement F5 patches, software upgrades, security updates, and configuration hardening requirements. . Support both physical and virtual F5 BIG IP environments and help optimize the existing F5 infrastructure footprint. . Review existing F5 implementations and recommend improvements related to resiliency, performance, security, capacity, and operational efficiency. . Use Terraform and Infrastructure as Code practices to automate F5 configuration, deployment, and provisioning where appropriate. . Support Palo Alto firewall policy management and advanced firewall troubleshooting. . Troubleshoot Cisco routing, switching, and network connectivity issues that affect F5 and application traffic. . Support F5 and network services within hybrid and AWS heavy cloud environments, including exposure to AWS CloudFront and related networking and security services. . Create implementation plans, change documentation, troubleshooting procedures, and technical standards. . Provide technical leadership and mentoring to other network engineers. . Support scheduled after hours implementation windows for complex or business critical F5 changes when required. Required qualifications to be successful in this role . 5+ years of F5 BIG IP experience . Deep, recent hands on experience with F5 LTM (Local Traffic Manager) in large enterprise production environments. . Deep, recent hands on experience with F5 GTM/DNS (Global Traffic Manager). . Strong understanding of load balancing, application traffic management, DNS, high availability, failover, and traffic distribution. . Hands on experience configuring and troubleshooting F5 virtual servers, pools, nodes, health monitors, profiles, persistence, SSL/TLS, and related BIG IP functionality. . Experience supporting complex physical and virtual F5 BIG IP deployments. . Experience performing F5 migrations, hardware/platform replacements, configuration migrations, upgrades, patching, and lifecycle management. . Strong F5 troubleshooting skills with demonstrated experience resolving complex production issues independently. . Experience with F5 performance, capacity, resiliency, security hardening, and infrastructure optimization. . Ability to analyze existing F5 implementations and recommend practical improvements. . Experience working with F5 in highly available, business critical enterprise environments. . Experience with Palo Alto firewalls, particularly policy management and complex troubleshooting. . Intermediate Cisco routing and switching knowledge. . Strong TCP/IP, routing, switching, DNS, SSL/TLS, firewall, and network troubleshooting fundamentals. . Experience serving as a senior/L3 escalation point for complex infrastructure issues. . Strong root cause analysis and problem solving capabilities. . Ability to lead technical implementations and provide guidance to other engineers. . Strong technical documentation and communication skills. Desired Skillset: . Terraform experience, particularly automating F5 or network infrastructure configuration. . Infrastructure as Code and automated provisioning experience. . AWS networking experience, including familiarity with AWS CloudFront and cloud network/security services. . Experience supporting hybrid data center and AWS environments. . Ansible or Ansible Automation Platform experience. . F5 ASM/WAF experience. . Additional Palo Alto firewall experience. . Azure or GCP network, firewall, or load balancing experience. . ServiceNow and/or Jira experience. . F5, Palo Alto, Cisco, AWS, or Terraform certifications are a plus. Education: Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related technical field.? Why Join Us? You will have the opportunity to work on high-impact cloud data initiatives supporting enterprise risk and analytics with one of world class fortune 500 companies. This role offers exposure to modern AWS technologies, complex data challenges, AI-enabled automation, and cross-functional collaboration within a major financial services environment. Apply Today Ref: Pittsburgh
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
11/12/2026
Full time
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Genesis10 is currently seeking a Technical Project Manager - Remote position with a Major Utility Company located in Akron, OH. This is a 6+ month contract opportunity. Remote location cannot be in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. Compensation: $72.00 - $82.00 per hour, W2, based on qualifications Position Overview: This is a hands-on delivery role for an experienced Technical Project Manager to plan, lead, and deliver a focused Application Portfolio Management (APM) initiative. The successful candidate will run the engagement end-to-end, driving the assessment of the current application portfolio, the identification of rationalization opportunities, and the development of a phased application roadmap. Excellent facilitation and delivery management skills are essential. Key Responsibilities: Define the project plan, work breakdown structure, milestones, resource needs, and delivery approach (Agile, Waterfall, or hybrid) Establish and run the governance model, including cadence, steering committee reporting, and escalation paths Maintain the RAID log (risks, assumptions, issues, dependencies) and the decision log Manage scope, change control, schedule, and stakeholder expectations across the engagement Plan and lead structured workshops with application owners, business stakeholders, IT leaders, and architects Coordinate the review and tailoring of a utility Business Capability Model with Enterprise Architecture and business stakeholders Drive the collection and validation of application inventory, cost, ownership, and dependency data for in-scope domains Coordinate the mapping of in-scope applications to business capabilities Coordinate the analysis of applications by cost, functionality, risk, and strategic fit to identify rationalization opportunities Drive recommendations using a Tolerate, Invest, Migrate, or Eliminate disposition framework Translate approved recommendations into a phased application roadmap, including sequencing, dependencies, and transition states Prepare executive-level summaries explaining findings, recommendations, business value, risk, and required decisions Primary Requirements: 7+ years of experience in technical project management, program management, or IT delivery management for enterprise application or technology initiatives Demonstrated experience planning and delivering complex, multi-stakeholder initiatives on schedule and within scope Excellent workshop facilitation and stakeholder-management skills, including with senior business and IT leaders Strong delivery management skills, including scope and change control, risk and issue management, dependency management, and status reporting Hands-on experience building and maintaining project plans, RAID logs, governance materials, and executive reporting Experience delivering Application Portfolio Management, application rationalization, application modernization, consolidation, migration, or retirement initiatives Working knowledge of enterprise and application architecture concepts Experience with Agile, Waterfall, and hybrid delivery approaches Ability to independently transform incomplete or conflicting information into structured, decision-ready deliverables Strong documentation and presentation skills Desired Skills: PMP certification PMI-ACP, SAFe, or similar certifications Experience working within a large electric utility, energy company, or similarly regulated enterprise Experience supporting ERP modernization or transformation programs Experience with large application portfolios containing hundreds or thousands of applications Familiarity with project management tools such as MS Project, Jira, Azure DevOps, or Smartsheet Familiarity with Enterprise Architecture and APM platforms such as ServiceNow APM, Ardoq, or LeanIX Familiarity with utility Business Capability Models and architecture frameworks such as TOGAF Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/12/2026
Full time
Genesis10 is currently seeking a Technical Project Manager - Remote position with a Major Utility Company located in Akron, OH. This is a 6+ month contract opportunity. Remote location cannot be in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. Compensation: $72.00 - $82.00 per hour, W2, based on qualifications Position Overview: This is a hands-on delivery role for an experienced Technical Project Manager to plan, lead, and deliver a focused Application Portfolio Management (APM) initiative. The successful candidate will run the engagement end-to-end, driving the assessment of the current application portfolio, the identification of rationalization opportunities, and the development of a phased application roadmap. Excellent facilitation and delivery management skills are essential. Key Responsibilities: Define the project plan, work breakdown structure, milestones, resource needs, and delivery approach (Agile, Waterfall, or hybrid) Establish and run the governance model, including cadence, steering committee reporting, and escalation paths Maintain the RAID log (risks, assumptions, issues, dependencies) and the decision log Manage scope, change control, schedule, and stakeholder expectations across the engagement Plan and lead structured workshops with application owners, business stakeholders, IT leaders, and architects Coordinate the review and tailoring of a utility Business Capability Model with Enterprise Architecture and business stakeholders Drive the collection and validation of application inventory, cost, ownership, and dependency data for in-scope domains Coordinate the mapping of in-scope applications to business capabilities Coordinate the analysis of applications by cost, functionality, risk, and strategic fit to identify rationalization opportunities Drive recommendations using a Tolerate, Invest, Migrate, or Eliminate disposition framework Translate approved recommendations into a phased application roadmap, including sequencing, dependencies, and transition states Prepare executive-level summaries explaining findings, recommendations, business value, risk, and required decisions Primary Requirements: 7+ years of experience in technical project management, program management, or IT delivery management for enterprise application or technology initiatives Demonstrated experience planning and delivering complex, multi-stakeholder initiatives on schedule and within scope Excellent workshop facilitation and stakeholder-management skills, including with senior business and IT leaders Strong delivery management skills, including scope and change control, risk and issue management, dependency management, and status reporting Hands-on experience building and maintaining project plans, RAID logs, governance materials, and executive reporting Experience delivering Application Portfolio Management, application rationalization, application modernization, consolidation, migration, or retirement initiatives Working knowledge of enterprise and application architecture concepts Experience with Agile, Waterfall, and hybrid delivery approaches Ability to independently transform incomplete or conflicting information into structured, decision-ready deliverables Strong documentation and presentation skills Desired Skills: PMP certification PMI-ACP, SAFe, or similar certifications Experience working within a large electric utility, energy company, or similarly regulated enterprise Experience supporting ERP modernization or transformation programs Experience with large application portfolios containing hundreds or thousands of applications Familiarity with project management tools such as MS Project, Jira, Azure DevOps, or Smartsheet Familiarity with Enterprise Architecture and APM platforms such as ServiceNow APM, Ardoq, or LeanIX Familiarity with utility Business Capability Models and architecture frameworks such as TOGAF Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description Role : Level 3 Field Service Operations Engineer, Network and Fortinet Location: Burlington City, NJ Rate : $28/hr on W2 JOB DESCRIPTION Level 3 Field Service Operations Engineer, Network and Fortinet 1. Position Summary The Level 3 Field Service Operations Engineer is responsible for advanced technical support of Burlington's network infrastructure, with a primary focus on Fortinet FortiGate firewalls, SD-WAN and associated network devices. The engineer will act as the senior technical escalation point for complex incidents, onsite troubleshooting, hardware replacement, configuration recovery and post-change validation. The role requires close coordination with Field Services, Network Operations, Network Security, NOC, service providers, carriers and Fortinet technical support. Burlington's documented environment includes FortiGate devices at retail stores and FortiGate devices operating as SD-WAN hubs. FortiManager and FortiAnalyzer provide centralized Fortinet management and orchestration. 2. Key Roles and Responsibilities 2.1 FortiGate and Fortinet Device Management Provide Level 3 operational support for Fortinet FortiGate firewalls and SD-WAN devices. Troubleshoot FortiGate hardware, interfaces, routing, policies, NAT, IPsec VPN and SD-WAN issues. Monitor and validate device health, interface status, routing tables, VPN tunnels, CPU, memory and connectivity. Support FortiGate device onboarding, replacement, recovery and RMA activities. Perform pre-change and post-change device-health validation. Support approved FortiOS firmware upgrades and device-lifecycle activities. Troubleshoot FortiGate communication and synchronization with FortiManager. Use FortiAnalyzer for approved log analysis and incident troubleshooting. Coordinate complex product issues with Fortinet TAC. 2.2 Incident and Problem Management Own complex network incidents escalated by L1, L2, NOC or Field Services. Perform end-to-end fault isolation across FortiGate, WAN, LAN, SD-WAN, LTE, routing and IPsec connectivity. Lead technical troubleshooting during critical network incidents. Analyze logs, configurations and network behavior to identify probable root causes. Provide technical findings for Root Cause Analysis and Problem Management. Identify recurring issues and recommend permanent corrective actions. Maintain complete troubleshooting and resolution details in ServiceNow. 2.3 Field Engineer and Smart-Hands Support Provide real-time technical instructions to onsite field engineers. Guide onsite resources through: Device and port identification Power and status checks Cabling and interface validation Console connectivity WAN and LAN cable replacement FortiGate installation and replacement Device boot and recovery checks Coordinate the deployment and use of approved spare equipment. Complete required remote configuration after onsite replacement. Validate device reachability, network connectivity and service restoration. Remain engaged until repair and post-restoration testing are completed. 2.4 Firewall and Security Operations Troubleshoot firewall policies, NAT, traffic flows and deny/permit behavior. Support approved firewall-rule implementation and validation. Maintain compliance with security, access-control and change-management requirements. Support syslog-forwarding and security-monitoring investigations. Escalate suspected security incidents or unauthorized access to the appropriate security team. Ensure that production changes are made only through approved tickets and change records. 2.5 Change, Deployment and Maintenance Participate in planned network changes and maintenance windows. Review implementation, validation and rollback plans. Perform pre-change health checks and readiness validation. Support FortiGate deployment, replacement, migration and firmware activities. Execute approved configuration changes through authorized tools. Complete post-change connectivity and service validation. Support network activities for new stores, relocations, refreshes and closures. Update change records with results, evidence, exceptions and final status. 2.6 Documentation and Knowledge Management Maintain network runbooks, troubleshooting guides, SOPs and knowledge articles. Record detailed technical actions and evidence in ServiceNow. Update asset, serial-number and configuration-item information. Document known errors, recurring issues and field observations. Provide knowledge transfer to L1, L2 and Field Service teams. Recommend opportunities for automation and operational improvement. 3. Required Technical Skills Strong hands-on experience with Fortinet FortiGate NGFW and FortiOS. Experience with FortiManager and FortiAnalyzer. Strong understanding of: Fortinet SD-WAN Firewall policies and NAT IPsec VPN BGP and static routing VLANs and trunking TCP/IP, DNS and DHCP DIA, broadband and LTE connectivity High-availability concepts Experience troubleshooting LAN, WAN and network-security issues. Ability to diagnose issues using FortiGate CLI, logs and centralized management tools. Experience with hardware replacement, RMA and remote field support. Working knowledge of ServiceNow Incident, Problem and Change Management. Familiarity with Cisco switching and Cradlepoint or equivalent LTE devices. 4. Required Experience and Qualifications Bachelor's degree, diploma or equivalent qualification in Information Technology, Telecommunications, Electronics or a related field. Recommended six to ten years of network or network-security experience. Recommended four or more years of hands-on Fortinet/FortiGate experience. Experience supporting large, distributed or multi-site network environments. Demonstrated Level 3 troubleshooting experience involving firewalls, routing, VPN and SD-WAN. Experience coordinating remote field engineers, carriers and OEM support teams. Ability to work during approved maintenance windows, including nights and weekends. Ability to travel to customer sites when required. 5. Preferred Certifications Fortinet Certified Professional, FCP, or equivalent Fortinet certification Fortinet Certified Solution Specialist, FCSS Cisco Certified Network Associate, CCNA Cisco Certified Network Professional, CCNP Enterprise ITIL 4 Foundation CompTIA Network or Security 6. Key Competencies Advanced network fault isolation Fortinet firewall and SD-WAN troubleshooting Critical-incident ownership Clear technical communication Field-engineer coordination Customer and service orientation Accurate technical documentation Change and security discipline Root-cause analysis Vendor and carrier coordination Ability to work effectively under pressure 7. Key Performance Measures Incident response and service-restoration performance Mean time to restore service First-time-fix rate Repeat-incident reduction Successful FortiGate replacement and recovery Change success rate ServiceNow documentation quality Asset and CMDB accuracy Compliance with security and change procedures Knowledge transfer to L1, L2 and Field Service teams Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
11/12/2026
Full time
Job Description Job Description Role : Level 3 Field Service Operations Engineer, Network and Fortinet Location: Burlington City, NJ Rate : $28/hr on W2 JOB DESCRIPTION Level 3 Field Service Operations Engineer, Network and Fortinet 1. Position Summary The Level 3 Field Service Operations Engineer is responsible for advanced technical support of Burlington's network infrastructure, with a primary focus on Fortinet FortiGate firewalls, SD-WAN and associated network devices. The engineer will act as the senior technical escalation point for complex incidents, onsite troubleshooting, hardware replacement, configuration recovery and post-change validation. The role requires close coordination with Field Services, Network Operations, Network Security, NOC, service providers, carriers and Fortinet technical support. Burlington's documented environment includes FortiGate devices at retail stores and FortiGate devices operating as SD-WAN hubs. FortiManager and FortiAnalyzer provide centralized Fortinet management and orchestration. 2. Key Roles and Responsibilities 2.1 FortiGate and Fortinet Device Management Provide Level 3 operational support for Fortinet FortiGate firewalls and SD-WAN devices. Troubleshoot FortiGate hardware, interfaces, routing, policies, NAT, IPsec VPN and SD-WAN issues. Monitor and validate device health, interface status, routing tables, VPN tunnels, CPU, memory and connectivity. Support FortiGate device onboarding, replacement, recovery and RMA activities. Perform pre-change and post-change device-health validation. Support approved FortiOS firmware upgrades and device-lifecycle activities. Troubleshoot FortiGate communication and synchronization with FortiManager. Use FortiAnalyzer for approved log analysis and incident troubleshooting. Coordinate complex product issues with Fortinet TAC. 2.2 Incident and Problem Management Own complex network incidents escalated by L1, L2, NOC or Field Services. Perform end-to-end fault isolation across FortiGate, WAN, LAN, SD-WAN, LTE, routing and IPsec connectivity. Lead technical troubleshooting during critical network incidents. Analyze logs, configurations and network behavior to identify probable root causes. Provide technical findings for Root Cause Analysis and Problem Management. Identify recurring issues and recommend permanent corrective actions. Maintain complete troubleshooting and resolution details in ServiceNow. 2.3 Field Engineer and Smart-Hands Support Provide real-time technical instructions to onsite field engineers. Guide onsite resources through: Device and port identification Power and status checks Cabling and interface validation Console connectivity WAN and LAN cable replacement FortiGate installation and replacement Device boot and recovery checks Coordinate the deployment and use of approved spare equipment. Complete required remote configuration after onsite replacement. Validate device reachability, network connectivity and service restoration. Remain engaged until repair and post-restoration testing are completed. 2.4 Firewall and Security Operations Troubleshoot firewall policies, NAT, traffic flows and deny/permit behavior. Support approved firewall-rule implementation and validation. Maintain compliance with security, access-control and change-management requirements. Support syslog-forwarding and security-monitoring investigations. Escalate suspected security incidents or unauthorized access to the appropriate security team. Ensure that production changes are made only through approved tickets and change records. 2.5 Change, Deployment and Maintenance Participate in planned network changes and maintenance windows. Review implementation, validation and rollback plans. Perform pre-change health checks and readiness validation. Support FortiGate deployment, replacement, migration and firmware activities. Execute approved configuration changes through authorized tools. Complete post-change connectivity and service validation. Support network activities for new stores, relocations, refreshes and closures. Update change records with results, evidence, exceptions and final status. 2.6 Documentation and Knowledge Management Maintain network runbooks, troubleshooting guides, SOPs and knowledge articles. Record detailed technical actions and evidence in ServiceNow. Update asset, serial-number and configuration-item information. Document known errors, recurring issues and field observations. Provide knowledge transfer to L1, L2 and Field Service teams. Recommend opportunities for automation and operational improvement. 3. Required Technical Skills Strong hands-on experience with Fortinet FortiGate NGFW and FortiOS. Experience with FortiManager and FortiAnalyzer. Strong understanding of: Fortinet SD-WAN Firewall policies and NAT IPsec VPN BGP and static routing VLANs and trunking TCP/IP, DNS and DHCP DIA, broadband and LTE connectivity High-availability concepts Experience troubleshooting LAN, WAN and network-security issues. Ability to diagnose issues using FortiGate CLI, logs and centralized management tools. Experience with hardware replacement, RMA and remote field support. Working knowledge of ServiceNow Incident, Problem and Change Management. Familiarity with Cisco switching and Cradlepoint or equivalent LTE devices. 4. Required Experience and Qualifications Bachelor's degree, diploma or equivalent qualification in Information Technology, Telecommunications, Electronics or a related field. Recommended six to ten years of network or network-security experience. Recommended four or more years of hands-on Fortinet/FortiGate experience. Experience supporting large, distributed or multi-site network environments. Demonstrated Level 3 troubleshooting experience involving firewalls, routing, VPN and SD-WAN. Experience coordinating remote field engineers, carriers and OEM support teams. Ability to work during approved maintenance windows, including nights and weekends. Ability to travel to customer sites when required. 5. Preferred Certifications Fortinet Certified Professional, FCP, or equivalent Fortinet certification Fortinet Certified Solution Specialist, FCSS Cisco Certified Network Associate, CCNA Cisco Certified Network Professional, CCNP Enterprise ITIL 4 Foundation CompTIA Network or Security 6. Key Competencies Advanced network fault isolation Fortinet firewall and SD-WAN troubleshooting Critical-incident ownership Clear technical communication Field-engineer coordination Customer and service orientation Accurate technical documentation Change and security discipline Root-cause analysis Vendor and carrier coordination Ability to work effectively under pressure 7. Key Performance Measures Incident response and service-restoration performance Mean time to restore service First-time-fix rate Repeat-incident reduction Successful FortiGate replacement and recovery Change success rate ServiceNow documentation quality Asset and CMDB accuracy Compliance with security and change procedures Knowledge transfer to L1, L2 and Field Service teams Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Job Description Job Description Local Candidates only Hybrid Work Schedule: 2-3 days onsite Agile Certifications Required (Scrum Master certified at minimum) Word address 600 W Peachtree St NW, Atlanta, GA 30308 Our direct client has an opening for a Scrum Master & Agile Coach (788415) This position is up to 9 months to start. The client is in Atlanta, GA Pay rate is $60.92 or $65 corp to corp. Skill Required / Desired Amount of Experience Experience working with Agile Teams Required 5 Years Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365. Required 3 Years Agile Certifications Required (Scrum Master certified at minimum) Required The Scrum Master Coach role for Georgia Department of Transportation (GDOT) IT Division includes facilitating and teaching IT Team Leads how to effectively run Scrum events, to reinforce GDOT-adopted Agile principles, to manage incidents continuously and effectively, to analyze and remove impediments, and how to guide teams in both the Scrum and Kanban frameworks to create productivity. This hybrid role requires strong facilitation and coaching skills to help Team Leads to empower groups to self-organize, use ticket tracking tools correctly, reinforce processes, and enhance collaboration while delivering value in alignment with IT leadership prioritization. Key responsibilities include guiding IT Team Leads in daily management of project and operational backlogs, fostering continuous progress on prioritized items, and teaching IT Team leads to apply both Scrum and Kanban practices with reporting to optimize workflow efficiency. • Facilitate events to foster IT Team Lead Scum and Accountability Training: Train and support IT Team Leads in leading Scrum events such as daily stand-ups, planning, sprint planning reviews, ticket tracking board clean-up activities, and retrospectives with the intention of IT Team Leads becoming proficient. The Scrum Master/Coach will assist with ceremony refinement to promote best practices for items such as story writing and task prioritization and participation. The collaboration with the IT Team Lead will also ensure that they become organized, informed, project tool proficient, and assess meetings to ensure relevant team members are present and informed of prioritization of their items ensure buy-in, alignment, and project success. The Scrum Master Coach uses their daily observations to facilitate trainings, education, and documentation to reinforce all incorporated best practices to ensure team accountability, tracking of project/ticket progress, the awareness, acumen, and participation of IT Team Leads. Coach teams and Train IT Leads to Coach Teams: Coach alongside IT Team Leads, with the intent of demonstration and training, to ensure that team members are well versed on both Scrum and Kanban principles and practices to foster self-organization and continuous improvement. Hold team leads accountable for working on items that align with IT leadership priority, which includes operational team supporting developer scrum team success. Train teams to be empowered to address issue, make recommendations, and manage incidents as a team working toward the same goal of success and remediation. • Analyze and remove impediments: In daily scenarios, using communication and project management tools, train IT Team Leads to manage incidents and to identify and remove blockers that hinder the teams' progress. Identify when dependency analysis is necessary and incorporate that into a plan to handoff to GDOT IT to incorporate into their ceremonies. • Manage backlogs daily: Collaborate with the Technical Leads and IT Management to train on keeping and maintaining a clear, prioritization-aligned, and well-managed product backlog. • Promote continuous improvement: Facilitate continuous improvement through retrospectives and help teams implement actionable changes that are scheduled and are in a process where they will not be ignored. • Reinforce process adherence: Redirect IT Team Leads to adhere to the chosen Scrum framework (Sprints for developers and Kanban for infrastructure/operations) best practices, including implementing and incorporating Kanban's operational functionality that creates flexibility, WIP limits and the documentation of repeatable tasks that can be used to improve throughput. • Foster collaboration: Coach Sprint Teams and Kanban Teams to work collaboratively to ensure communication to work toward an eventual successful incremental deployment. • Drive team effectiveness: Focus on improving the team's overall effectiveness and ability to deliver high-quality products by documenting all training for IT Team Leads and best practices in a living Working Agreement for teams to refer to when there is ambiguity around team/team member roles and best practices. Skills and qualifications (Candidate must have at least 5 years' experience working with Agile Teams) Strong knowledge of both Scrum and Kanban methodologies and their underlying principles. • Excellent facilitation, coaching, and mentoring skills. This includes documentation of items taught to ensure a working agreement is tracked and updated with expectations and a commitment to best practices for those being trained. • Ability to analyze, identify, and resolve team impediments and conflicts. • Experience in managing and prioritizing backlogs that align with IT Leadership priority. • Strong communication skills to facilitate collaboration among team members, technical leads, architects, project managers, security team, and stakeholders. • Understanding of how to apply Kanban's core principles, such as explicit workflow, visualizing work, and limiting work in progress. • Understanding of how to apply Scrum Team best practices to ensure successful daily scrums, collaboration, alignment, risk analysis, and participation for ongoing team dynamics that facilitate successful iterative deployments. • Servant leadership mindset, focusing on team needs and enabling them to be self-organizing. • Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365.
11/12/2026
Full time
Job Description Job Description Local Candidates only Hybrid Work Schedule: 2-3 days onsite Agile Certifications Required (Scrum Master certified at minimum) Word address 600 W Peachtree St NW, Atlanta, GA 30308 Our direct client has an opening for a Scrum Master & Agile Coach (788415) This position is up to 9 months to start. The client is in Atlanta, GA Pay rate is $60.92 or $65 corp to corp. Skill Required / Desired Amount of Experience Experience working with Agile Teams Required 5 Years Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365. Required 3 Years Agile Certifications Required (Scrum Master certified at minimum) Required The Scrum Master Coach role for Georgia Department of Transportation (GDOT) IT Division includes facilitating and teaching IT Team Leads how to effectively run Scrum events, to reinforce GDOT-adopted Agile principles, to manage incidents continuously and effectively, to analyze and remove impediments, and how to guide teams in both the Scrum and Kanban frameworks to create productivity. This hybrid role requires strong facilitation and coaching skills to help Team Leads to empower groups to self-organize, use ticket tracking tools correctly, reinforce processes, and enhance collaboration while delivering value in alignment with IT leadership prioritization. Key responsibilities include guiding IT Team Leads in daily management of project and operational backlogs, fostering continuous progress on prioritized items, and teaching IT Team leads to apply both Scrum and Kanban practices with reporting to optimize workflow efficiency. • Facilitate events to foster IT Team Lead Scum and Accountability Training: Train and support IT Team Leads in leading Scrum events such as daily stand-ups, planning, sprint planning reviews, ticket tracking board clean-up activities, and retrospectives with the intention of IT Team Leads becoming proficient. The Scrum Master/Coach will assist with ceremony refinement to promote best practices for items such as story writing and task prioritization and participation. The collaboration with the IT Team Lead will also ensure that they become organized, informed, project tool proficient, and assess meetings to ensure relevant team members are present and informed of prioritization of their items ensure buy-in, alignment, and project success. The Scrum Master Coach uses their daily observations to facilitate trainings, education, and documentation to reinforce all incorporated best practices to ensure team accountability, tracking of project/ticket progress, the awareness, acumen, and participation of IT Team Leads. Coach teams and Train IT Leads to Coach Teams: Coach alongside IT Team Leads, with the intent of demonstration and training, to ensure that team members are well versed on both Scrum and Kanban principles and practices to foster self-organization and continuous improvement. Hold team leads accountable for working on items that align with IT leadership priority, which includes operational team supporting developer scrum team success. Train teams to be empowered to address issue, make recommendations, and manage incidents as a team working toward the same goal of success and remediation. • Analyze and remove impediments: In daily scenarios, using communication and project management tools, train IT Team Leads to manage incidents and to identify and remove blockers that hinder the teams' progress. Identify when dependency analysis is necessary and incorporate that into a plan to handoff to GDOT IT to incorporate into their ceremonies. • Manage backlogs daily: Collaborate with the Technical Leads and IT Management to train on keeping and maintaining a clear, prioritization-aligned, and well-managed product backlog. • Promote continuous improvement: Facilitate continuous improvement through retrospectives and help teams implement actionable changes that are scheduled and are in a process where they will not be ignored. • Reinforce process adherence: Redirect IT Team Leads to adhere to the chosen Scrum framework (Sprints for developers and Kanban for infrastructure/operations) best practices, including implementing and incorporating Kanban's operational functionality that creates flexibility, WIP limits and the documentation of repeatable tasks that can be used to improve throughput. • Foster collaboration: Coach Sprint Teams and Kanban Teams to work collaboratively to ensure communication to work toward an eventual successful incremental deployment. • Drive team effectiveness: Focus on improving the team's overall effectiveness and ability to deliver high-quality products by documenting all training for IT Team Leads and best practices in a living Working Agreement for teams to refer to when there is ambiguity around team/team member roles and best practices. Skills and qualifications (Candidate must have at least 5 years' experience working with Agile Teams) Strong knowledge of both Scrum and Kanban methodologies and their underlying principles. • Excellent facilitation, coaching, and mentoring skills. This includes documentation of items taught to ensure a working agreement is tracked and updated with expectations and a commitment to best practices for those being trained. • Ability to analyze, identify, and resolve team impediments and conflicts. • Experience in managing and prioritizing backlogs that align with IT Leadership priority. • Strong communication skills to facilitate collaboration among team members, technical leads, architects, project managers, security team, and stakeholders. • Understanding of how to apply Kanban's core principles, such as explicit workflow, visualizing work, and limiting work in progress. • Understanding of how to apply Scrum Team best practices to ensure successful daily scrums, collaboration, alignment, risk analysis, and participation for ongoing team dynamics that facilitate successful iterative deployments. • Servant leadership mindset, focusing on team needs and enabling them to be self-organizing. • Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365.
Job Description Job Description Field Services Workplace Desktop, Windows (5 7 Years Experience) USA, Friday Harbor, WA Job Title Field Services Workplace Desktop, Windows Experience 5 7 Years Job Summary The Field Services Workplace Desktop / Windows Lead is responsible for leading onsite and remote end user computing services, ensuring high quality delivery of desktop, workplace, and field support. This role combines technical expertise, operations management, and team leadership to deliver seamless IT services and enhance end user experience across locations. Key Responsibilities Lead field services operations across office locations Ensure efficient delivery of desktop support, workplace IT services, and VIP support Manage onsite and remote support teams, including vendors Define and implement workplace IT service standards Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications Ensure smooth functioning of desktops, laptops, printers, and peripherals Drive OS upgrades, patching, and system standardization Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD Oversee device provisioning, imaging, patching, and compliance Drive automation initiatives to reduce manual intervention Ensure adherence to SLA, KPI, and service quality standards Manage incident, service request, problem, and change processes Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting Conduct regular service reviews and reporting Lead, mentor, and develop a team of desktop engineers and field support staff Manage staffing, shift planning, and workload distribution Conduct performance reviews, training, and capability building Oversee procurement, deployment, tracking, and disposal of IT assets Ensure accurate asset inventory and compliance Manage vendor relationships for hardware support and maintenance Provide oversight for basic network support LAN / Wi Fi issues, VPN connectivity, Meeting room / collaboration tools Ensure workplace readiness (conference rooms, AV setups, digital workplace tools) Enforce Endpoint security policies (AV, encryption, patch compliance) Support audits and compliance initiatives Ensure adherence to enterprise security and data protection standards Act as primary contact for business stakeholders on workplace IT issues Manage escalations and critical incidents effectively Deliver regular operations reports and improvement plans Drive workplace transformation initiatives (modern workplace, mobility, VDI) Implement process improvements and automation Enhance user experience and reduce ticket volumes Conduct training and technical sessions for teams. Required Skills Strong experience in PowerShell Scripting and Azure AD identify synchronization. Strong understanding of DNS, DHCP, Kerberos, NTLM Strong Experience in Windows OS, M365, Azure AD, Intune, SCCM Knowledge of Citrix VDI Understanding of network basis and IT infrastructure Preferred Skills Exposure to Cloud Security and Zero Trust Architecture and DevOps tools Exposure to Agile/DevOps Experience in SLA, KPI, and service reporting Strong leadership and team management skills
11/12/2026
Full time
Job Description Job Description Field Services Workplace Desktop, Windows (5 7 Years Experience) USA, Friday Harbor, WA Job Title Field Services Workplace Desktop, Windows Experience 5 7 Years Job Summary The Field Services Workplace Desktop / Windows Lead is responsible for leading onsite and remote end user computing services, ensuring high quality delivery of desktop, workplace, and field support. This role combines technical expertise, operations management, and team leadership to deliver seamless IT services and enhance end user experience across locations. Key Responsibilities Lead field services operations across office locations Ensure efficient delivery of desktop support, workplace IT services, and VIP support Manage onsite and remote support teams, including vendors Define and implement workplace IT service standards Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications Ensure smooth functioning of desktops, laptops, printers, and peripherals Drive OS upgrades, patching, and system standardization Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD Oversee device provisioning, imaging, patching, and compliance Drive automation initiatives to reduce manual intervention Ensure adherence to SLA, KPI, and service quality standards Manage incident, service request, problem, and change processes Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting Conduct regular service reviews and reporting Lead, mentor, and develop a team of desktop engineers and field support staff Manage staffing, shift planning, and workload distribution Conduct performance reviews, training, and capability building Oversee procurement, deployment, tracking, and disposal of IT assets Ensure accurate asset inventory and compliance Manage vendor relationships for hardware support and maintenance Provide oversight for basic network support LAN / Wi Fi issues, VPN connectivity, Meeting room / collaboration tools Ensure workplace readiness (conference rooms, AV setups, digital workplace tools) Enforce Endpoint security policies (AV, encryption, patch compliance) Support audits and compliance initiatives Ensure adherence to enterprise security and data protection standards Act as primary contact for business stakeholders on workplace IT issues Manage escalations and critical incidents effectively Deliver regular operations reports and improvement plans Drive workplace transformation initiatives (modern workplace, mobility, VDI) Implement process improvements and automation Enhance user experience and reduce ticket volumes Conduct training and technical sessions for teams. Required Skills Strong experience in PowerShell Scripting and Azure AD identify synchronization. Strong understanding of DNS, DHCP, Kerberos, NTLM Strong Experience in Windows OS, M365, Azure AD, Intune, SCCM Knowledge of Citrix VDI Understanding of network basis and IT infrastructure Preferred Skills Exposure to Cloud Security and Zero Trust Architecture and DevOps tools Exposure to Agile/DevOps Experience in SLA, KPI, and service reporting Strong leadership and team management skills
Job Description Job Description Our client, a Biotech company, is looking for a Senior Systems Support Engineer for their Pleasanton, CA location. Responsibilities: The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for client instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development: Participates in ongoing training with senior team members and subject matter experts to master client instrumentation, eventually guiding other team members. Safety & Compliance: Strictly complies with all client safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification. Senior Systems Support Engineer A Senior Systems Support Engineer provides service on client instruments and networked systems used for Research, Development. This role is responsible for the installation/deinstallation, qualification, preventative maintenance, and repair of client instruments and software, with a strong emphasis on the networking infrastructure that supports these systems - including IP address mapping, Fortigate firewall configuration, and network troubleshooting. Under guidance from senior team members, the Senior Systems Support Engineer troubleshoots instrument hardware-software problems and network connectivity issues by using service software, reviewing system-generated problem reports/error codes, and performing root cause analyses. Being a team player is essential, as this position interfaces daily with coworkers, internal stakeholders, and various interdisciplinary functional areas within the organization. The Senior Systems Support Engineer must be committed to customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Instrument Systems Support: Perform preventative maintenance (PM;s) Perform installation/operational qualifications (IOQs) Troubleshoot, replace parts, and perform repairs on instruments Install/deinstall/relocate instruments and computer control units Install or upgrade system and application software Networking Support (Core Focus Area) Establish, maintain and troubleshoot network connections for remote access to internally and externally placed instruments Map and manage IP addresses for networked lab instruments and systems Configure, maintain, and troubleshoot Fortigate firewall devices to ensure secure and reliable connectivity for client systems Diagnose and resolve network connectivity issues (e.g., VLANs, switches, routing, DNS/DHCP) affecting instrument and system performance Provide IT hardware and networking support for RD and training labs Work closely with Systems and/or Software Development subject matter experts (SMEs) to learn client instrumentation, software, and networking functionality, including advanced troubleshooting knowledge Documentation Coordination Document all service and support activities accurately and in a timely manner in the electronic equipment management database and/or other applicable software tools according to approved procedures Coordinate and triage onsite and/or remote network service requests using ServiceNow and communicate status updates to the service requestor Build effective customer/stakeholder relationships through solution-oriented communication and service, providing on-site or remote support as needed Attend and contribute updates during team huddles and other meetings, escalating issues as needed Provide IT support for in-house lab-based instruments and the secure data repository as needed Training Requirements Train with team members and Development colleagues to acquire client instrument service, networking, and troubleshooting skills, with self-initiative to pursue additional training Under guidance from senior team members, learn to solve a variety of instrument, software, and networking problems of diverse scope and complexity by reviewing service documentation and consulting with SMEs Interface with high-level technical support from other functional areas, e.g., Global Customer Support (GCS), Systems Development engineers) to obtain expertise for difficult or recurring issues Learn how to execute qualification documents (IQ/OQ) Once skill/knowledge is acquired, provide training or guidance to other team members on networking, instrument service, or other internal processes Safety Compliance Comply with client safety policies, practices, and procedures at all times Requirements: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Required: Associate;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology (Networking focus), or a related field, or equivalent combination of education and work experience Bachelor;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology, or a related field 5+ years of experience servicing medical/lab equipment and/or supporting networked systems in an RD, hospital, or clinical laboratory setting, including hands-on experience with networking fundamentals (IP addressing/subnetting, VLANs, switches, routers, and firewalls) Direct experience configuring and troubleshooting Fortigate (or similar) firewall/network security appliances 4+ years of experience working in an IVD GMP/ISO regulated environment servicing medical devices and supporting IT/networking infrastructure within RD, hospital, or clinical laboratory settings. Industry networking certification (e.g., CompTIA Network+, Fortinet NSE, or Cisco CCNA) Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN, firewall rules) with the ability to apply this knowledge to troubleshoot instrument connectivity issues Awareness of FDA and ISO regulations related to instrument support and qualification Meticulous attention to detail to accurately document all activities and ensure quality support both internally and at external sites Strong organizational, multi-tasking, and time management skills Demonstrated ability to learn new skills, software, and networking tools rapidly Ability to be flexible with changing work priorities and follow procedures/manager instructions with a cooperative attitude Strong work ethic and communication skills Comfortable working both independently and collaboratively with IT/network teams and instrument SMEs Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities
11/12/2026
Full time
Job Description Job Description Our client, a Biotech company, is looking for a Senior Systems Support Engineer for their Pleasanton, CA location. Responsibilities: The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for client instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development: Participates in ongoing training with senior team members and subject matter experts to master client instrumentation, eventually guiding other team members. Safety & Compliance: Strictly complies with all client safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification. Senior Systems Support Engineer A Senior Systems Support Engineer provides service on client instruments and networked systems used for Research, Development. This role is responsible for the installation/deinstallation, qualification, preventative maintenance, and repair of client instruments and software, with a strong emphasis on the networking infrastructure that supports these systems - including IP address mapping, Fortigate firewall configuration, and network troubleshooting. Under guidance from senior team members, the Senior Systems Support Engineer troubleshoots instrument hardware-software problems and network connectivity issues by using service software, reviewing system-generated problem reports/error codes, and performing root cause analyses. Being a team player is essential, as this position interfaces daily with coworkers, internal stakeholders, and various interdisciplinary functional areas within the organization. The Senior Systems Support Engineer must be committed to customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Instrument Systems Support: Perform preventative maintenance (PM;s) Perform installation/operational qualifications (IOQs) Troubleshoot, replace parts, and perform repairs on instruments Install/deinstall/relocate instruments and computer control units Install or upgrade system and application software Networking Support (Core Focus Area) Establish, maintain and troubleshoot network connections for remote access to internally and externally placed instruments Map and manage IP addresses for networked lab instruments and systems Configure, maintain, and troubleshoot Fortigate firewall devices to ensure secure and reliable connectivity for client systems Diagnose and resolve network connectivity issues (e.g., VLANs, switches, routing, DNS/DHCP) affecting instrument and system performance Provide IT hardware and networking support for RD and training labs Work closely with Systems and/or Software Development subject matter experts (SMEs) to learn client instrumentation, software, and networking functionality, including advanced troubleshooting knowledge Documentation Coordination Document all service and support activities accurately and in a timely manner in the electronic equipment management database and/or other applicable software tools according to approved procedures Coordinate and triage onsite and/or remote network service requests using ServiceNow and communicate status updates to the service requestor Build effective customer/stakeholder relationships through solution-oriented communication and service, providing on-site or remote support as needed Attend and contribute updates during team huddles and other meetings, escalating issues as needed Provide IT support for in-house lab-based instruments and the secure data repository as needed Training Requirements Train with team members and Development colleagues to acquire client instrument service, networking, and troubleshooting skills, with self-initiative to pursue additional training Under guidance from senior team members, learn to solve a variety of instrument, software, and networking problems of diverse scope and complexity by reviewing service documentation and consulting with SMEs Interface with high-level technical support from other functional areas, e.g., Global Customer Support (GCS), Systems Development engineers) to obtain expertise for difficult or recurring issues Learn how to execute qualification documents (IQ/OQ) Once skill/knowledge is acquired, provide training or guidance to other team members on networking, instrument service, or other internal processes Safety Compliance Comply with client safety policies, practices, and procedures at all times Requirements: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Required: Associate;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology (Networking focus), or a related field, or equivalent combination of education and work experience Bachelor;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology, or a related field 5+ years of experience servicing medical/lab equipment and/or supporting networked systems in an RD, hospital, or clinical laboratory setting, including hands-on experience with networking fundamentals (IP addressing/subnetting, VLANs, switches, routers, and firewalls) Direct experience configuring and troubleshooting Fortigate (or similar) firewall/network security appliances 4+ years of experience working in an IVD GMP/ISO regulated environment servicing medical devices and supporting IT/networking infrastructure within RD, hospital, or clinical laboratory settings. Industry networking certification (e.g., CompTIA Network+, Fortinet NSE, or Cisco CCNA) Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN, firewall rules) with the ability to apply this knowledge to troubleshoot instrument connectivity issues Awareness of FDA and ISO regulations related to instrument support and qualification Meticulous attention to detail to accurately document all activities and ensure quality support both internally and at external sites Strong organizational, multi-tasking, and time management skills Demonstrated ability to learn new skills, software, and networking tools rapidly Ability to be flexible with changing work priorities and follow procedures/manager instructions with a cooperative attitude Strong work ethic and communication skills Comfortable working both independently and collaboratively with IT/network teams and instrument SMEs Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities
Job Description Job Description Job Title: Sr. ServiceNow Developer Job Location: Atlanta, GA 30332 (Remote) Job Duration: 3-6 Months Job Summary: The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications: 5 years of hands-on ServiceNow development experience in enterprise or large-scale environments 3 years building and supporting custom applications using App Engine Studio 3 years working within Agile or sprint-based delivery models Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills: Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs Advanced proficiency with GlideRecord, query optimization, and transactional logic Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns Solid understanding of ACL design, role hierarchy, and access evaluation order Experience designing and supporting Configurable Workspace and UI Builder-based experiences Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards Experience with REST-based integrations and data exchange using JSON Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required: App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Job Responsibilities: Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments Partner with product owners and stakeholders to translate requirements into technical solutions Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility Review and approve development work to ensure adherence to platform standards and security requirements Support platform upgrades and resolve development-related issues introduced by new releases Contribute to platform documentation, architectural decisions, and operational runbooks Assist with troubleshooting production issues and implementing long-term corrective solutions Participate in change review and release governance processes Skills Matrix: Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. Required 3 Years Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. Required 3 Years Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. Required 3 Years Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health Required 3 Years Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams Required 3 Years Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Required 3 Years
11/12/2026
Full time
Job Description Job Description Job Title: Sr. ServiceNow Developer Job Location: Atlanta, GA 30332 (Remote) Job Duration: 3-6 Months Job Summary: The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications: 5 years of hands-on ServiceNow development experience in enterprise or large-scale environments 3 years building and supporting custom applications using App Engine Studio 3 years working within Agile or sprint-based delivery models Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills: Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs Advanced proficiency with GlideRecord, query optimization, and transactional logic Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns Solid understanding of ACL design, role hierarchy, and access evaluation order Experience designing and supporting Configurable Workspace and UI Builder-based experiences Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards Experience with REST-based integrations and data exchange using JSON Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required: App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Job Responsibilities: Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments Partner with product owners and stakeholders to translate requirements into technical solutions Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility Review and approve development work to ensure adherence to platform standards and security requirements Support platform upgrades and resolve development-related issues introduced by new releases Contribute to platform documentation, architectural decisions, and operational runbooks Assist with troubleshooting production issues and implementing long-term corrective solutions Participate in change review and release governance processes Skills Matrix: Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. Required 3 Years Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. Required 3 Years Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. Required 3 Years Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health Required 3 Years Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams Required 3 Years Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Required 3 Years
Job Description Job Description Sr. ServiceNow Developer Atlanta, GA 30332 6+ Months Local Candidates Strongly Preferred Candidates working 100% remote is acceptable Contract Duration: 3-6 months Agency Interview Type: Either Web Cam or In Person Work Arrangement: Remote Short Description: Under broad supervision, designs, codes, tests, modifies and debugs computer software. Complete Description: Senior ServiceNow Developer Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities • Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments • Partner with product owners and stakeholders to translate requirements into technical solutions • Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility • Review and approve development work to ensure adherence to platform standards and security requirements • Support platform upgrades and resolve development-related issues introduced by new releases • Contribute to platform documentation, architectural decisions, and operational runbooks • Assist with troubleshooting production issues and implementing long-term corrective solutions • Participate in change review and release governance processes Skills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMove Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.Required Years Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.Required Years Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.Required Years Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform healthRequired Years Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teamsRequired Years Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.Required Years
11/12/2026
Full time
Job Description Job Description Sr. ServiceNow Developer Atlanta, GA 30332 6+ Months Local Candidates Strongly Preferred Candidates working 100% remote is acceptable Contract Duration: 3-6 months Agency Interview Type: Either Web Cam or In Person Work Arrangement: Remote Short Description: Under broad supervision, designs, codes, tests, modifies and debugs computer software. Complete Description: Senior ServiceNow Developer Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities • Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments • Partner with product owners and stakeholders to translate requirements into technical solutions • Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility • Review and approve development work to ensure adherence to platform standards and security requirements • Support platform upgrades and resolve development-related issues introduced by new releases • Contribute to platform documentation, architectural decisions, and operational runbooks • Assist with troubleshooting production issues and implementing long-term corrective solutions • Participate in change review and release governance processes Skills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMove Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.Required Years Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.Required Years Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.Required Years Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform healthRequired Years Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teamsRequired Years Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.Required Years
Job Description Job Description Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success. Job Title: Senior Security Engineer - Risk & Controls Location(s): Atlanta, GA (Hybrid) Top 3 skills required for this role: 1. Security Risk & Controls, Risk Assessment, Control Evaluation 2. Remediation, NIST/ISO 27001, Cloud Security, Audit & Compliance. 3. Blockchain Security, IAM, Cryptography, DevSecOps/SSDLC, Vulnerability Management, GRC Tools, CI/CD Security Required Qualifications: • Bachelor's degree in Computer Science, Information Security, Information Systems, Engineering, or a related field (or equivalent experience). • 5+ years of experience in cybersecurity, technology risk, information security, risk management, or controls governance. • Experience conducting security risk assessments and control evaluations. • Experience driving remediation activities and managing security issues through closure. • Strong understanding of security frameworks such as NIST, ISO 27001, CIS Controls, COBIT, or similar standards. • Understanding of cloud security principles and common cloud service providers (AWS, Azure, or GCP). • Knowledge of identity and access management, secrets management, encryption, and key management practices. • Experience supporting audits, regulatory assessments, or compliance reviews. • Strong analytical, problem-solving, and communication skills. • Ability to work effectively with both technical and non-technical stakeholders. Preferred Qualifications: • Knowledge of blockchain technologies, smart contracts, cryptography, and distributed ledger platforms (Ethereum, Hyperledger Besu, Canton, Solana, Polygon, etc.). • Experience with secure software development lifecycle (SSDLC) and DevSecOps practices. • Experience with vulnerability management and security testing programs. • Experience with Governance, Risk, and Compliance (GRC) platforms such as Archer, ServiceNow GRC, or MetricStream. • Experience developing risk metrics, dashboards, and executive reporting. • Familiarity with CI/CD pipelines and cloud-native security controls. • Professional certifications such as CISSP, CISM, CRISC, CISA, or CCSP. • AWS Security Specialty (or equivalent). Detailed Job Description Seeking a skilled and motivated Security Engineer - Risk & Controls to join our team. This role is responsible for identifying and assessing technology and security risks, driving remediation efforts, strengthening control frameworks, and partnering with engineering teams to implement secure and compliant solutions. The successful candidate will work closely with engineering, operations, architecture, risk, audit, and control partners to ensure security risks are effectively managed and that security controls are appropriately designed, implemented, and operating effectively. The role combines hands-on security expertise with risk management, governance, and control oversight responsibilities across blockchain, cloud, and enterprise platforms. Key Responsibilities: • Conduct security risk assessments and identify control gaps across applications, infrastructure, cloud, and blockchain environments. • Drive remediation of security findings, vulnerabilities, audit issues, and control deficiencies through closure. • Design, implement, and assess security controls to ensure effectiveness and regulatory compliance. • Partner with engineering, architecture, and operations teams to integrate security and controls into system design and delivery processes. • Perform threat modeling, security reviews, and vulnerability assessments to proactively identify risks. • Support identity and access management, secrets management, encryption, and key management practices. • Participate in architecture and solution reviews to ensure alignment with enterprise security standards. • Support internal audits, regulatory reviews, and compliance assessments, including evidence collection and issue remediation. • Develop security policies, standards, procedures, and control documentation. • Monitor risk, remediation, and control effectiveness metrics and provide reporting to management. • Evaluate security technologies and recommend solutions to strengthen the organization's security posture. • Provide security and risk guidance to stakeholders and promote a strong security and control culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
11/12/2026
Full time
Job Description Job Description Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success. Job Title: Senior Security Engineer - Risk & Controls Location(s): Atlanta, GA (Hybrid) Top 3 skills required for this role: 1. Security Risk & Controls, Risk Assessment, Control Evaluation 2. Remediation, NIST/ISO 27001, Cloud Security, Audit & Compliance. 3. Blockchain Security, IAM, Cryptography, DevSecOps/SSDLC, Vulnerability Management, GRC Tools, CI/CD Security Required Qualifications: • Bachelor's degree in Computer Science, Information Security, Information Systems, Engineering, or a related field (or equivalent experience). • 5+ years of experience in cybersecurity, technology risk, information security, risk management, or controls governance. • Experience conducting security risk assessments and control evaluations. • Experience driving remediation activities and managing security issues through closure. • Strong understanding of security frameworks such as NIST, ISO 27001, CIS Controls, COBIT, or similar standards. • Understanding of cloud security principles and common cloud service providers (AWS, Azure, or GCP). • Knowledge of identity and access management, secrets management, encryption, and key management practices. • Experience supporting audits, regulatory assessments, or compliance reviews. • Strong analytical, problem-solving, and communication skills. • Ability to work effectively with both technical and non-technical stakeholders. Preferred Qualifications: • Knowledge of blockchain technologies, smart contracts, cryptography, and distributed ledger platforms (Ethereum, Hyperledger Besu, Canton, Solana, Polygon, etc.). • Experience with secure software development lifecycle (SSDLC) and DevSecOps practices. • Experience with vulnerability management and security testing programs. • Experience with Governance, Risk, and Compliance (GRC) platforms such as Archer, ServiceNow GRC, or MetricStream. • Experience developing risk metrics, dashboards, and executive reporting. • Familiarity with CI/CD pipelines and cloud-native security controls. • Professional certifications such as CISSP, CISM, CRISC, CISA, or CCSP. • AWS Security Specialty (or equivalent). Detailed Job Description Seeking a skilled and motivated Security Engineer - Risk & Controls to join our team. This role is responsible for identifying and assessing technology and security risks, driving remediation efforts, strengthening control frameworks, and partnering with engineering teams to implement secure and compliant solutions. The successful candidate will work closely with engineering, operations, architecture, risk, audit, and control partners to ensure security risks are effectively managed and that security controls are appropriately designed, implemented, and operating effectively. The role combines hands-on security expertise with risk management, governance, and control oversight responsibilities across blockchain, cloud, and enterprise platforms. Key Responsibilities: • Conduct security risk assessments and identify control gaps across applications, infrastructure, cloud, and blockchain environments. • Drive remediation of security findings, vulnerabilities, audit issues, and control deficiencies through closure. • Design, implement, and assess security controls to ensure effectiveness and regulatory compliance. • Partner with engineering, architecture, and operations teams to integrate security and controls into system design and delivery processes. • Perform threat modeling, security reviews, and vulnerability assessments to proactively identify risks. • Support identity and access management, secrets management, encryption, and key management practices. • Participate in architecture and solution reviews to ensure alignment with enterprise security standards. • Support internal audits, regulatory reviews, and compliance assessments, including evidence collection and issue remediation. • Develop security policies, standards, procedures, and control documentation. • Monitor risk, remediation, and control effectiveness metrics and provide reporting to management. • Evaluate security technologies and recommend solutions to strengthen the organization's security posture. • Provide security and risk guidance to stakeholders and promote a strong security and control culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Job Description Job Description Number : 81487 Worksite address 845 Marietta St NW, Atlanta, GA 30332 Remote opportunity Interview virtual or in person Rate BR : $125.79 PR: $ 93.17 State Agency: GA TECH Senior ServiceNow Developer Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Local Candidates Strongly Preferred Candidates working 100% remote is acceptable Contract Duration: 3-6 months Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities • Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments • Partner with product owners and stakeholders to translate requirements into technical solutions • Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility • Review and approve development work to ensure adherence to platform standards and security requirements • Support platform upgrades and resolve development-related issues introduced by new releases • Contribute to platform documentation, architectural decisions, and operational runbooks • Assist with troubleshooting production issues and implementing long-term corrective solutions • Participate in change review and release governance processes SkillRequired / DesiredAmountof ExperienceDesigning and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.Required3YearsDeveloping role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.Required3YearsImplementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.Required3YearsApply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform healthRequired3YearsParticipate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teamsRequired3YearsProvide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. "All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status." Required3Years
11/12/2026
Full time
Job Description Job Description Number : 81487 Worksite address 845 Marietta St NW, Atlanta, GA 30332 Remote opportunity Interview virtual or in person Rate BR : $125.79 PR: $ 93.17 State Agency: GA TECH Senior ServiceNow Developer Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Local Candidates Strongly Preferred Candidates working 100% remote is acceptable Contract Duration: 3-6 months Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities • Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments • Partner with product owners and stakeholders to translate requirements into technical solutions • Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility • Review and approve development work to ensure adherence to platform standards and security requirements • Support platform upgrades and resolve development-related issues introduced by new releases • Contribute to platform documentation, architectural decisions, and operational runbooks • Assist with troubleshooting production issues and implementing long-term corrective solutions • Participate in change review and release governance processes SkillRequired / DesiredAmountof ExperienceDesigning and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.Required3YearsDeveloping role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.Required3YearsImplementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.Required3YearsApply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform healthRequired3YearsParticipate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teamsRequired3YearsProvide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. "All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status." Required3Years
Job Description Job Description Job Title QA Lead Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities " Test strategy: own the unit, system, integration, and User Acceptance Testing (UAT) strategy from build through go-live, ensuring defects are resolved before production deployment. " UAT coordination: coordinate UAT scenarios and sign-off with CalHFA business stakeholders alongside the Business Analyst. " Migration validation: validate data migration mock runs and reconciliation reports produced by the Data Migration Lead. " Compliance testing: verify WCAG 2.1 AA / Section 508 accessibility and support sanitized third-party penetration-test result reviews. " Deliverables: produce test plans, UAT results, and defect logs as required project deliverables. Skill set info Required Qualifications Mandatory 7 years QA/test management; 4 years testing ServiceNow implementations " Minimum 4 years leading QA/test management on ServiceNow implementations, including at least one California state or local government engagement. " Prior experience running formal UAT with a U.S. public-sector client, including defect-tracking and sign-off processes suitable for a government stakeholder audience. " Hands-on experience with ServiceNow's Automated Test Framework (ATF) or equivalent test-automation tooling. Preferred Qualifications " Experience validating WCAG 2.1 AA / Section 508 accessibility compliance. " Experience supporting third-party penetration testing coordination and remediation validation. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid
11/12/2026
Full time
Job Description Job Description Job Title QA Lead Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities " Test strategy: own the unit, system, integration, and User Acceptance Testing (UAT) strategy from build through go-live, ensuring defects are resolved before production deployment. " UAT coordination: coordinate UAT scenarios and sign-off with CalHFA business stakeholders alongside the Business Analyst. " Migration validation: validate data migration mock runs and reconciliation reports produced by the Data Migration Lead. " Compliance testing: verify WCAG 2.1 AA / Section 508 accessibility and support sanitized third-party penetration-test result reviews. " Deliverables: produce test plans, UAT results, and defect logs as required project deliverables. Skill set info Required Qualifications Mandatory 7 years QA/test management; 4 years testing ServiceNow implementations " Minimum 4 years leading QA/test management on ServiceNow implementations, including at least one California state or local government engagement. " Prior experience running formal UAT with a U.S. public-sector client, including defect-tracking and sign-off processes suitable for a government stakeholder audience. " Hands-on experience with ServiceNow's Automated Test Framework (ATF) or equivalent test-automation tooling. Preferred Qualifications " Experience validating WCAG 2.1 AA / Section 508 accessibility compliance. " Experience supporting third-party penetration testing coordination and remediation validation. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid
Job Description Job Description Job Title: Test Lead (Axiom) Job ID: 26-36794 Location: Onsite, Atlanta, GA Duration: 12 Months Required skills: Skill Test Lead (Axiom) Job Description We are seeking an experienced Test Lead to lead end-to-end testing efforts for enterprise data warehouse and regulatory reporting initiatives within the banking domain. The ideal candidate will have strong expertise in Application Lifecycle Management (ALM), Software Development Life Cycle (SDLC), Project Management Life Cycle (PMLC), and ServiceNow processes. This role will be responsible for driving test strategy, planning, execution, defect management, and release readiness across complex data integration and reporting projects. The candidate will work closely with Business Analysts, Developers, Project Managers, UAT users, and Regulatory Reporting stakeholders to ensure high-quality delivery of solutions. The role requires strong leadership in coordinating SIT, UAT, Regression, and Production Validation activities, facilitating defect triage meetings, managing testing deliverables, and ensuring compliance with enterprise quality standards. The ideal candidate should possess strong data testing and ETL testing expertise, hands-on SQL skills, and the ability to validate complex source-to-target data transformations and regulatory reporting requirements. Strong communication, stakeholder management, and team leadership skills are essential for success in this role. Required Skills 10+ years of QA/Test Management experience Strong knowledge of ALM Expertise in SDLC, STLC, and PMLC methodologies Hands-on experience with ServiceNow Strong Data Warehouse Testing experience Expertise in ETL Testing and Data Validation Experience with Test Strategy, Test Planning, and Test Execution Strong Test Case Preparation and Review capabilities Defect Management and Defect Triage leadership experience Experience coordinating SIT, UAT, Regression, and Production Validation testing Strong SQL skills for backend data validation and reconciliation Informatica PowerCenter knowledge and ETL workflow understanding Source-to-Target Mapping validation experience Data Reconciliation and Data Quality Testing expertise Experience collaborating with Business and UAT users Strong verbal and written communication skills Stakeholder Management and Leadership skills Experience working in Agile, Scrum, and Waterfall projects Ability to manage onsite/offshore testing teams Please apply on our company website ( ) with reference to job ID, or contact me at
11/12/2026
Full time
Job Description Job Description Job Title: Test Lead (Axiom) Job ID: 26-36794 Location: Onsite, Atlanta, GA Duration: 12 Months Required skills: Skill Test Lead (Axiom) Job Description We are seeking an experienced Test Lead to lead end-to-end testing efforts for enterprise data warehouse and regulatory reporting initiatives within the banking domain. The ideal candidate will have strong expertise in Application Lifecycle Management (ALM), Software Development Life Cycle (SDLC), Project Management Life Cycle (PMLC), and ServiceNow processes. This role will be responsible for driving test strategy, planning, execution, defect management, and release readiness across complex data integration and reporting projects. The candidate will work closely with Business Analysts, Developers, Project Managers, UAT users, and Regulatory Reporting stakeholders to ensure high-quality delivery of solutions. The role requires strong leadership in coordinating SIT, UAT, Regression, and Production Validation activities, facilitating defect triage meetings, managing testing deliverables, and ensuring compliance with enterprise quality standards. The ideal candidate should possess strong data testing and ETL testing expertise, hands-on SQL skills, and the ability to validate complex source-to-target data transformations and regulatory reporting requirements. Strong communication, stakeholder management, and team leadership skills are essential for success in this role. Required Skills 10+ years of QA/Test Management experience Strong knowledge of ALM Expertise in SDLC, STLC, and PMLC methodologies Hands-on experience with ServiceNow Strong Data Warehouse Testing experience Expertise in ETL Testing and Data Validation Experience with Test Strategy, Test Planning, and Test Execution Strong Test Case Preparation and Review capabilities Defect Management and Defect Triage leadership experience Experience coordinating SIT, UAT, Regression, and Production Validation testing Strong SQL skills for backend data validation and reconciliation Informatica PowerCenter knowledge and ETL workflow understanding Source-to-Target Mapping validation experience Data Reconciliation and Data Quality Testing expertise Experience collaborating with Business and UAT users Strong verbal and written communication skills Stakeholder Management and Leadership skills Experience working in Agile, Scrum, and Waterfall projects Ability to manage onsite/offshore testing teams Please apply on our company website ( ) with reference to job ID, or contact me at
Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.
11/12/2026
Full time
Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.
Macpower Digital Assets Edge Private Limited
Chandler, Arizona
Job Description Job Description Key Responsibilities: Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations. Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability. Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability. Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards. Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows. Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations. Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities. Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides. Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features. Required Qualifications: Experience : 5 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role. Certifications : ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred. ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities. Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations. Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills. Technical Skills: Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB. In-depth knowledge of ServiceNow platform capabilities, modules, and best practices. Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment. Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.). Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability. In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance. Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence. Must-Haves: Experience with ServiceNow ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM (any or all). Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow. Knowledge of automation tools and frameworks to drive operational efficiencies. Experience with DevOps and CI/CD pipelines for ServiceNow deployments. Knowledge of automation tools and frameworks to drive operational efficiencies. Nice-To-Haves: Experience in healthcare, SLED.
11/12/2026
Full time
Job Description Job Description Key Responsibilities: Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations. Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability. Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability. Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards. Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows. Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations. Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities. Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides. Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features. Required Qualifications: Experience : 5 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role. Certifications : ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred. ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities. Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations. Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills. Technical Skills: Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB. In-depth knowledge of ServiceNow platform capabilities, modules, and best practices. Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment. Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.). Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability. In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance. Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence. Must-Haves: Experience with ServiceNow ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM (any or all). Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow. Knowledge of automation tools and frameworks to drive operational efficiencies. Experience with DevOps and CI/CD pipelines for ServiceNow deployments. Knowledge of automation tools and frameworks to drive operational efficiencies. Nice-To-Haves: Experience in healthcare, SLED.
Job Description Job Description Pay Rate Range: $ 22.72 - 26.51/hr. Role: EUC Lead Job Description: Must Have Skills: Strong experience in End User Computing environments Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications Hands-on experience with ITSM tools (ServiceNow) Strong hands-on experience in SCCM, Intune Solid understanding of Active Directory, Group Policy, and endpoint management Experience in leading the onsite Offshore team and be a strong liaison between both parties t ensure there is seamless delivery of operations Be a functional and strategic SPOC to enable growth expansions across the geography Roles & Responsibilities Operational Leadership Lead and oversee onsite Offshore EUC support operations across L2/L3 Ensure SLA, KPI, and customer satisfaction targets are consistently met To ensure there are Zero penalty moments maintained across Act as the primary onsite point of contact for EUC-related matters Provide VIP and executive support as required Team Management Guide, mentor, and support onsite/Offshore EUC engineers/analysts Perform workload management, shift planning, and task prioritization Conduct knowledge sharing, training, and SOP adherence Drive performance improvement and ownership within the team Technical Responsibilities Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer' support Support Microsoft 365, collaboration tools, and enterprise applications Troubleshoot complex EUC issues and coordinate escalations with teams and vendors Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs Ensure compliance with security standards, patching, and endpoint protection Process & Continuous Improvement Review and enhance SOPs, KBs, and operational processes Identify service improvement opportunities and risk areas and drive corrective actions Ensure accurate ticket documentation and reporting Participate in incident management, RCA, and problem management activities Stakeholder & Vendor Management Communicate effectively with business stakeholders and leadership Participate in major incident bridges and provide clear updates Managerial Skills: Strong leadership, communication, and stakeholder management skills Ability to manage multiple priorities in a fast-paced onsite environment Key Words to search in Resume EUC Lead, Workplace Lead, Desktop Support Lead Experience Required: 8-10 years Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNIT IS_EUCS_TOOLS_SCOMYes14 -7 years
11/12/2026
Full time
Job Description Job Description Pay Rate Range: $ 22.72 - 26.51/hr. Role: EUC Lead Job Description: Must Have Skills: Strong experience in End User Computing environments Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications Hands-on experience with ITSM tools (ServiceNow) Strong hands-on experience in SCCM, Intune Solid understanding of Active Directory, Group Policy, and endpoint management Experience in leading the onsite Offshore team and be a strong liaison between both parties t ensure there is seamless delivery of operations Be a functional and strategic SPOC to enable growth expansions across the geography Roles & Responsibilities Operational Leadership Lead and oversee onsite Offshore EUC support operations across L2/L3 Ensure SLA, KPI, and customer satisfaction targets are consistently met To ensure there are Zero penalty moments maintained across Act as the primary onsite point of contact for EUC-related matters Provide VIP and executive support as required Team Management Guide, mentor, and support onsite/Offshore EUC engineers/analysts Perform workload management, shift planning, and task prioritization Conduct knowledge sharing, training, and SOP adherence Drive performance improvement and ownership within the team Technical Responsibilities Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer' support Support Microsoft 365, collaboration tools, and enterprise applications Troubleshoot complex EUC issues and coordinate escalations with teams and vendors Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs Ensure compliance with security standards, patching, and endpoint protection Process & Continuous Improvement Review and enhance SOPs, KBs, and operational processes Identify service improvement opportunities and risk areas and drive corrective actions Ensure accurate ticket documentation and reporting Participate in incident management, RCA, and problem management activities Stakeholder & Vendor Management Communicate effectively with business stakeholders and leadership Participate in major incident bridges and provide clear updates Managerial Skills: Strong leadership, communication, and stakeholder management skills Ability to manage multiple priorities in a fast-paced onsite environment Key Words to search in Resume EUC Lead, Workplace Lead, Desktop Support Lead Experience Required: 8-10 years Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNIT IS_EUCS_TOOLS_SCOMYes14 -7 years
