Job Description Job Description We are seeking an experienced and motivated Network Engineer with strong technical skills, hands-on networking experience, and excellent customer-facing communication abilities to join our Secure Networking & Collaboration Practice! The ideal candidate will be comfortable working on-site at customer locations throughout the New York tri-state area and must have strong hands-on experience working with Cisco networking technologies. You will work closely with our customers, vendors, and internal teams to deliver projects from inception to implementation. This position requires frequent on-site work at customer locations throughout the New York tri-state area, potentially up to five days per week . Candidates must be able to travel to customer sites throughout the region. Relocation assistance is not available. Work location, on-site requirements and travel expectations may be subject to change based on customer requirements, business needs, and operational priorities. Some responsibilities include but are not limited to: Participate in day-to-day network operations and administration based on customer needs Collaborate on projects including design, and implementation, light solution architecture Develop and document network solutions based on project requirements and established standards Directly execute the configuration, testing, troubleshooting, and implementation of network solutions with minimal supervision of senior team members Deliver customer presentations as requested Interface with customer IT contacts as well as third-party vendors Document operational processes and procedures to optimize support and management of deployed systems Engage effectively with other team members and vendors Be proactive in identifying and fixing potential problem areas Provide after-hours support for scheduled activities including nights and weekends as required Obtain and/or maintain technical skills and certifications required to meet the requirements of our clients Assist with non-networking related engineering and operational customer obligations as needed Must have access to and be able to provide your own transportation to travel to customer sites and perform on-site support duties throughout the assigned territory All other duties as assigned Skills: Ability to run client engagements from inception to completion (including design, configuration, implementation, post-cut support, etc.) Strong Experience deploying and managing LAN, WAN, and WLAN technologies Experience with Cisco (Switching, Routing, FTD, controller wireless); Palo Alto and Fortinet (FortiGate, FortiSwitch, FortiAP) experience is a plus Strong knowledge in implementation and troubleshooting Cisco Nexus, Catalyst Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls Proficient in network routing protocols like OSPF, BGP, EIGRP, HSRP Ability to configure and troubleshoot VPNs Working knowledge of network, storage, virtualization, and compute across multiple vendors is a plus Experience with diverse environments Willingness to travel and work on-site with customers as well as work after hours and weekends Experience and Education: Minimum of 4+ years administrating enterprise environments with 24x7x365 uptime requirements Minimum of 4+ years deploying and integrating solutions Bachelor's degree in Computer Science or a related field, or equivalent hands-on industry experience Prior experience working in Professional Services for an IT Consulting company preferred Industry technical certifications in Cisco, Fortinet, and Palo Alto preferred Salary range: The compensation range for this role is expected to be $110,000-$145,000 annually. Final offer will depend on experience, qualifications, location and other relevant factors.
11/12/2026
Full time
Job Description Job Description We are seeking an experienced and motivated Network Engineer with strong technical skills, hands-on networking experience, and excellent customer-facing communication abilities to join our Secure Networking & Collaboration Practice! The ideal candidate will be comfortable working on-site at customer locations throughout the New York tri-state area and must have strong hands-on experience working with Cisco networking technologies. You will work closely with our customers, vendors, and internal teams to deliver projects from inception to implementation. This position requires frequent on-site work at customer locations throughout the New York tri-state area, potentially up to five days per week . Candidates must be able to travel to customer sites throughout the region. Relocation assistance is not available. Work location, on-site requirements and travel expectations may be subject to change based on customer requirements, business needs, and operational priorities. Some responsibilities include but are not limited to: Participate in day-to-day network operations and administration based on customer needs Collaborate on projects including design, and implementation, light solution architecture Develop and document network solutions based on project requirements and established standards Directly execute the configuration, testing, troubleshooting, and implementation of network solutions with minimal supervision of senior team members Deliver customer presentations as requested Interface with customer IT contacts as well as third-party vendors Document operational processes and procedures to optimize support and management of deployed systems Engage effectively with other team members and vendors Be proactive in identifying and fixing potential problem areas Provide after-hours support for scheduled activities including nights and weekends as required Obtain and/or maintain technical skills and certifications required to meet the requirements of our clients Assist with non-networking related engineering and operational customer obligations as needed Must have access to and be able to provide your own transportation to travel to customer sites and perform on-site support duties throughout the assigned territory All other duties as assigned Skills: Ability to run client engagements from inception to completion (including design, configuration, implementation, post-cut support, etc.) Strong Experience deploying and managing LAN, WAN, and WLAN technologies Experience with Cisco (Switching, Routing, FTD, controller wireless); Palo Alto and Fortinet (FortiGate, FortiSwitch, FortiAP) experience is a plus Strong knowledge in implementation and troubleshooting Cisco Nexus, Catalyst Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls Proficient in network routing protocols like OSPF, BGP, EIGRP, HSRP Ability to configure and troubleshoot VPNs Working knowledge of network, storage, virtualization, and compute across multiple vendors is a plus Experience with diverse environments Willingness to travel and work on-site with customers as well as work after hours and weekends Experience and Education: Minimum of 4+ years administrating enterprise environments with 24x7x365 uptime requirements Minimum of 4+ years deploying and integrating solutions Bachelor's degree in Computer Science or a related field, or equivalent hands-on industry experience Prior experience working in Professional Services for an IT Consulting company preferred Industry technical certifications in Cisco, Fortinet, and Palo Alto preferred Salary range: The compensation range for this role is expected to be $110,000-$145,000 annually. Final offer will depend on experience, qualifications, location and other relevant factors.
Job Description Job Description Start Date: Immediate JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform named Aether Aerospace focused on delivering high-impact technologies, technology-enabled services and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities. The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation. OVERVIEW Full-time/Permanent Employee Location: Beale AFB, CA Our client is seeking a Systems Administrator Network Engineer at the Junior level to support our Air Force Distributed Common Ground System (AF DCGS) program. The Air Force Distributed Common Ground System (AF DCGS) is an intelligence enterprise system, comprised of 27 active duty, Air National Guard (ANG), and mission partner sites, interconnected by a robust communications infrastructure spanning the globe. The network centric, global enterprise provides 24/7/365 world-wide, Near-Real-Time (NRT) simultaneous Multi-Intelligence (Multi-Int) capabilities and products to Combatant Commanders (CCMDs). RESPONSIBILTIES Ensures the availability, integrity, and confidentiality of network service for execution of ISR missions Installs, supports and maintains communications network components, configurations and performance as well as planning for, and responding to, communications outages and other problems Performs health and status checks on network components, troubleshoot and resolve any anomalies, errors, and other service disruptions Analyzes the network for optimization opportunities Mitigates communications problems associated with AF DCGS modernization and develop/implement solutions to communications architecture shortfalls Ensures the integrity of integration, innovation and provisional communications architectures Establishes Ports and Service Requests, create and maintain all network diagrams, IP databases and Ports and Services requests Provide LAN architecture expertise to manage and support LAN and VPN services, including the deployment, management, administration, testing, and troubleshooting of DCGS wired LANs. Provide temporary on-site support at AF DCGS sites to perform LAN sustainment and incident resolution activities wherever remote support is not possible. Sites that do not have remote connectivity may require permanent on-site support. Provides LAN support to data network traffic originating from workstations, desktop devices, local file and print servers, application servers, database servers, peripherals, switches/routers, other network devices Manages network enterprise services such as the Network Time Protocol (NTP), local Access Control Lists (ACLs), and Virtual Local Area Network (VLAN) configurations. Manages switch configurations, (IP addresses and related services (e.g., DNS/DHCP), manage physical (e.g., HW) and logical (e.g., IP address changes) and Configuration Management using a CMDB. Provides Tier 2 and 3 technical assistance for LAN services. Coordinates incident escalation to vendor support Tier 4 when appropriate. Coordinates the resolution of circuit problems with third parties in accordance with ACA's. Provides technical assistance and subject matter expertise as required when working with Government or third-party technical teams for incident resolution. Performs LAN installation and coordination remotely. Manages LAN bandwidth, and performs troubleshooting (e.g., performance, problem, change, capacity monitoring). Maintains and provisions all data network components and ensures all network administration activities are coordinated through the change management process Manages all LAN devices and maintains all LAN components in accordance with OEM maintenance agreements and warranties and ensures all new connections, devices, and SW provisioned are included in the AF DCGS asset management system Provides Capacity Documentation (Section F, Deliverable 75) including planning and developing capacity resource projection, performance reports and recommend data network capacity thresholds. Configures LAN (HW/SW) prior to installation. Provides LAN/VPN documentation (Section F, Deliverable 74) including LAN design, engineering, and security plans, configuration files and IP addressing schema, Internal/external DNS, IP addressing schema, procedures and configurations Performs account administration as needed for access and maintaining network resources KEY QUALIFICATIONS Clearance: TS/SCI Required Education and Years of Experience: Bachelor's Degree in IS Technology, Computer Science, or related field and 0-3 years of experience is required. Degree is negotiable based on experience. Substitution: 6 years' work experience may be substituted for a bachelor's degree. Associate's degree plus 4 years work experience may be substituted for a Bachelor's degree. A Security+ certification is required for this position Ability to perform all functional duties independently Responsible for assisting more senior positions Excellent written and verbal communication skills Willingness to travel if required PREFERRED ADDITIONAL QUALIFICATIONS Network+; CCNA; or similar certification Professional training in Network Engineering and/or System Administration are preferred There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Aether Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
11/12/2026
Full time
Job Description Job Description Start Date: Immediate JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform named Aether Aerospace focused on delivering high-impact technologies, technology-enabled services and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities. The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation. OVERVIEW Full-time/Permanent Employee Location: Beale AFB, CA Our client is seeking a Systems Administrator Network Engineer at the Junior level to support our Air Force Distributed Common Ground System (AF DCGS) program. The Air Force Distributed Common Ground System (AF DCGS) is an intelligence enterprise system, comprised of 27 active duty, Air National Guard (ANG), and mission partner sites, interconnected by a robust communications infrastructure spanning the globe. The network centric, global enterprise provides 24/7/365 world-wide, Near-Real-Time (NRT) simultaneous Multi-Intelligence (Multi-Int) capabilities and products to Combatant Commanders (CCMDs). RESPONSIBILTIES Ensures the availability, integrity, and confidentiality of network service for execution of ISR missions Installs, supports and maintains communications network components, configurations and performance as well as planning for, and responding to, communications outages and other problems Performs health and status checks on network components, troubleshoot and resolve any anomalies, errors, and other service disruptions Analyzes the network for optimization opportunities Mitigates communications problems associated with AF DCGS modernization and develop/implement solutions to communications architecture shortfalls Ensures the integrity of integration, innovation and provisional communications architectures Establishes Ports and Service Requests, create and maintain all network diagrams, IP databases and Ports and Services requests Provide LAN architecture expertise to manage and support LAN and VPN services, including the deployment, management, administration, testing, and troubleshooting of DCGS wired LANs. Provide temporary on-site support at AF DCGS sites to perform LAN sustainment and incident resolution activities wherever remote support is not possible. Sites that do not have remote connectivity may require permanent on-site support. Provides LAN support to data network traffic originating from workstations, desktop devices, local file and print servers, application servers, database servers, peripherals, switches/routers, other network devices Manages network enterprise services such as the Network Time Protocol (NTP), local Access Control Lists (ACLs), and Virtual Local Area Network (VLAN) configurations. Manages switch configurations, (IP addresses and related services (e.g., DNS/DHCP), manage physical (e.g., HW) and logical (e.g., IP address changes) and Configuration Management using a CMDB. Provides Tier 2 and 3 technical assistance for LAN services. Coordinates incident escalation to vendor support Tier 4 when appropriate. Coordinates the resolution of circuit problems with third parties in accordance with ACA's. Provides technical assistance and subject matter expertise as required when working with Government or third-party technical teams for incident resolution. Performs LAN installation and coordination remotely. Manages LAN bandwidth, and performs troubleshooting (e.g., performance, problem, change, capacity monitoring). Maintains and provisions all data network components and ensures all network administration activities are coordinated through the change management process Manages all LAN devices and maintains all LAN components in accordance with OEM maintenance agreements and warranties and ensures all new connections, devices, and SW provisioned are included in the AF DCGS asset management system Provides Capacity Documentation (Section F, Deliverable 75) including planning and developing capacity resource projection, performance reports and recommend data network capacity thresholds. Configures LAN (HW/SW) prior to installation. Provides LAN/VPN documentation (Section F, Deliverable 74) including LAN design, engineering, and security plans, configuration files and IP addressing schema, Internal/external DNS, IP addressing schema, procedures and configurations Performs account administration as needed for access and maintaining network resources KEY QUALIFICATIONS Clearance: TS/SCI Required Education and Years of Experience: Bachelor's Degree in IS Technology, Computer Science, or related field and 0-3 years of experience is required. Degree is negotiable based on experience. Substitution: 6 years' work experience may be substituted for a bachelor's degree. Associate's degree plus 4 years work experience may be substituted for a Bachelor's degree. A Security+ certification is required for this position Ability to perform all functional duties independently Responsible for assisting more senior positions Excellent written and verbal communication skills Willingness to travel if required PREFERRED ADDITIONAL QUALIFICATIONS Network+; CCNA; or similar certification Professional training in Network Engineering and/or System Administration are preferred There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Aether Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Job Description Job Description Job ID: 110369-1 Job Title: Senior Voice Network Engineer Location: Fort Worth, TX- ONSITE Duration: 6 months Pay Rate: $35-$40/hr on W2/C2C Skills: Network Operations Cisco Viptela EIS : Network Engineer Juniper Routing and Switching Experience Required: 6-8 Years Business Justification/Executive Summary: Client is seeking a skilled network engineer specializing in Unified Communications (UC) to design, implement, support, and optimize enterprise voice, video, messaging, and collaboration services. This role will support multiple platforms, including Cisco Unified Communications Manager (CUCM), Cisco Webex, Client Teams, and enterprise calling solutions. The engineer will work closely with network, security, telecom, infrastructure, and service desk teams to maintain reliable, secure, and high-quality communication services. Position Summary: Location: American Airlines (Fort Worth HQ); One Transformation Way; Fort Worth, TX Remote work Mondays and Fridays Schedule: Remote: Mon and Fri, 8 a.m. to 5 p.m. Central In person: Tue to Thu; 8 a.m. to 5 p.m. Central On call (phone): Sat and Sun (only once every ten 10 weeks) Key Competencies: UC architecture and operations Network and voice troubleshooting Cloud calling and hybrid integrations Security Key Responsibilities: Design, deploy, configure, and support UC platforms, including: o CUCM, o Cisco Unity Connection, o Cisco Webex and Webex Calling, o Cisco Session Border Controllers and voice gateways, and o Client Teams Phone. Support enterprise voice services, including: o SIP trunks, o PSTN connectivity, o Direct Routing, o Operator Connect, and o Cloud calling. Configure the following: o Dial plans, o Route patterns, o Calling policies, o Hunt groups, o Auto attendants, o Call queues, o Voicemail, and o Number management. Administer Client Teams voice features through Teams Admin Center and PowerShell. Troubleshoot voice, video, messaging, and collaboration issues across LAN, WAN, internet, and cloud environments. Analyze call quality using latency, jitter, packet loss, MOS, QoS, and platform-specific diagnostic tools. Configure and maintain network services that support real-time communications, including QoS, VLANs, routing, DNS, DHCP, NAT, and firewall rules. Support voice gateways, SIP trunks, Clients, desk phones, conference-room systems, headsets, and soft clients. Manage user provisioning, licensing, migrations, onboarding, and offboarding for calling and collaboration services. Monitor platform availability, capacity, performance, and call quality. Perform system upgrades, patches, certificate renewals, backup validation, and lifecycle management. Coordinate incident response, root-cause analysis, change management, and problem resolution. Maintain technical documentation, network diagrams, dial plans, configuration standards, and operational procedures. Work with telecommunications carriers and technology vendors to resolve service issues. Participate in an on-call rotation and provide support for critical incidents when required. Requirements: General Qualifications: Bachelor's degree (or equivalent professional experience) in: o Information technology, o Networking, o Telecommunications, or o Related field(s) Strong analytical, documentation, communication, and incident-management skills General Technical Skills: At least three (33) years of experience supporting enterprise networking and/or UC environments Strong knowledge of SIP, RTP, SRTP, SDP, TLS, codecs, dial plans, and PSTN technologies Solid understanding of TCP/IP, routing, switching, VLANs, QoS, DNS, DHCP, NAT, VPNs, and firewalls Experience diagnosing voice-quality and connectivity issues using packet captures, call logs, and monitoring tools Familiarity with identity, authentication, certificates, and cloud service integrations Specific Technical Skills: Experience administering Client Teams, Teams Phone, Direct Routing, and/or Operator Connect Hands-on experience with Cisco collaboration technologies, including but not limited to: o CUCM, o Unity Connection, o Webex, o CUBE, and/or o Cisco voice gateways Desired Skills: Experience migrating from on-premises telephony to cloud calling platform(s), including but not limited to Client Teams Phone and Webex Calling Knowledge of hybrid Cisco and Client collaboration environments Experience with PowerShell, APIs, Python, and/or other automation tools Familiarity with ITIL practices and enterprise change-management processes Relevant certifications, such as: o Cisco CCNA, CCNP Enterprise, and/or CCNP Collaboration o Client 365 Certified: Teams Administrator Associate o Client Certified: Teams Voice Engineer Expert (or current equivalent) o ITIL Foundation
11/12/2026
Full time
Job Description Job Description Job ID: 110369-1 Job Title: Senior Voice Network Engineer Location: Fort Worth, TX- ONSITE Duration: 6 months Pay Rate: $35-$40/hr on W2/C2C Skills: Network Operations Cisco Viptela EIS : Network Engineer Juniper Routing and Switching Experience Required: 6-8 Years Business Justification/Executive Summary: Client is seeking a skilled network engineer specializing in Unified Communications (UC) to design, implement, support, and optimize enterprise voice, video, messaging, and collaboration services. This role will support multiple platforms, including Cisco Unified Communications Manager (CUCM), Cisco Webex, Client Teams, and enterprise calling solutions. The engineer will work closely with network, security, telecom, infrastructure, and service desk teams to maintain reliable, secure, and high-quality communication services. Position Summary: Location: American Airlines (Fort Worth HQ); One Transformation Way; Fort Worth, TX Remote work Mondays and Fridays Schedule: Remote: Mon and Fri, 8 a.m. to 5 p.m. Central In person: Tue to Thu; 8 a.m. to 5 p.m. Central On call (phone): Sat and Sun (only once every ten 10 weeks) Key Competencies: UC architecture and operations Network and voice troubleshooting Cloud calling and hybrid integrations Security Key Responsibilities: Design, deploy, configure, and support UC platforms, including: o CUCM, o Cisco Unity Connection, o Cisco Webex and Webex Calling, o Cisco Session Border Controllers and voice gateways, and o Client Teams Phone. Support enterprise voice services, including: o SIP trunks, o PSTN connectivity, o Direct Routing, o Operator Connect, and o Cloud calling. Configure the following: o Dial plans, o Route patterns, o Calling policies, o Hunt groups, o Auto attendants, o Call queues, o Voicemail, and o Number management. Administer Client Teams voice features through Teams Admin Center and PowerShell. Troubleshoot voice, video, messaging, and collaboration issues across LAN, WAN, internet, and cloud environments. Analyze call quality using latency, jitter, packet loss, MOS, QoS, and platform-specific diagnostic tools. Configure and maintain network services that support real-time communications, including QoS, VLANs, routing, DNS, DHCP, NAT, and firewall rules. Support voice gateways, SIP trunks, Clients, desk phones, conference-room systems, headsets, and soft clients. Manage user provisioning, licensing, migrations, onboarding, and offboarding for calling and collaboration services. Monitor platform availability, capacity, performance, and call quality. Perform system upgrades, patches, certificate renewals, backup validation, and lifecycle management. Coordinate incident response, root-cause analysis, change management, and problem resolution. Maintain technical documentation, network diagrams, dial plans, configuration standards, and operational procedures. Work with telecommunications carriers and technology vendors to resolve service issues. Participate in an on-call rotation and provide support for critical incidents when required. Requirements: General Qualifications: Bachelor's degree (or equivalent professional experience) in: o Information technology, o Networking, o Telecommunications, or o Related field(s) Strong analytical, documentation, communication, and incident-management skills General Technical Skills: At least three (33) years of experience supporting enterprise networking and/or UC environments Strong knowledge of SIP, RTP, SRTP, SDP, TLS, codecs, dial plans, and PSTN technologies Solid understanding of TCP/IP, routing, switching, VLANs, QoS, DNS, DHCP, NAT, VPNs, and firewalls Experience diagnosing voice-quality and connectivity issues using packet captures, call logs, and monitoring tools Familiarity with identity, authentication, certificates, and cloud service integrations Specific Technical Skills: Experience administering Client Teams, Teams Phone, Direct Routing, and/or Operator Connect Hands-on experience with Cisco collaboration technologies, including but not limited to: o CUCM, o Unity Connection, o Webex, o CUBE, and/or o Cisco voice gateways Desired Skills: Experience migrating from on-premises telephony to cloud calling platform(s), including but not limited to Client Teams Phone and Webex Calling Knowledge of hybrid Cisco and Client collaboration environments Experience with PowerShell, APIs, Python, and/or other automation tools Familiarity with ITIL practices and enterprise change-management processes Relevant certifications, such as: o Cisco CCNA, CCNP Enterprise, and/or CCNP Collaboration o Client 365 Certified: Teams Administrator Associate o Client Certified: Teams Voice Engineer Expert (or current equivalent) o ITIL Foundation
Job Description Job Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. The Sr. Network Engineer & Connectivity Architect serves as the principal architect of the organization's enterprise connectivity platform ("The Backbone"), with a primary focus on Microsoft Azure networking, Cisco Meraki infrastructure, and identity-driven access (Active Directory & Entra ID). This role is responsible for designing and operating a secure, highly resilient, and cloud-aligned network architecture, where access decisions are governed by user identity, device posture, and real-time risk signals, rather than traditional network boundaries. Leveraging Infrastructure as Code (IaC), AIOps, and Zero Trust principles, this position ensures seamless, secure connectivity across Azure, on-prem environments, branch networks (Meraki), and SaaS platforms such as Microsoft 365, while enabling a scalable, automated, and self-healing infrastructure. Key Responsibilities Identity-Driven Network Architecture (CORE) Design and implement a network architecture where identity is the primary control plane. Integrate Active Directory (on-prem), Entra ID, and identity providers (Okta) with network enforcement points to enable real-time, identity-based access decisions. Active Directory & Hybrid Identity Ownership Architect and support enterprise-scale hybrid identity environments, including: Active Directory design (sites, replication, GPO strategy) Entra Connect (Azure AD Connect) synchronization Authentication protocols (Kerberos, NTLM, modern authentication) Secure integration with cloud and network services Entra ID & Conditional Access Engineering Design, implement, and optimize Conditional Access policies, including: MFA enforcement strategies Device compliance (Intune integration) Risk-based and session-based access controls Location-aware and Zero Trust access models Zero Trust & Identity Enforcement Lead the implementation of a Zero Trust architecture by aligning: Identity (Entra ID / Active Directory / Okta) Network (Azure, Meraki) Endpoint (Intune / device posture) Ensure consistent enforcement of least privilege access across all environments Microsoft 365 Identity & Access Optimization Ensure secure, high-performance access to Microsoft 365 by: Aligning identity policies with network routing and access controls Supporting modern authentication flows and token-based access Optimizing Teams, Exchange, and SharePoint connectivity Azure-Centric Network Architecture Design and implement scalable Azure networking solutions, including: Virtual Networks (VNet) and Hub-and-Spoke architectures Private Endpoints and Private Link Azure Firewall, NSGs, and routing strategies DNS architecture and name resolution Meraki Network Design & Operations Lead the design, deployment, and optimization of Cisco Meraki environments, including: MX (SD-WAN & security appliances) MS (switching) MR (wireless) Auto VPN and centralized cloud-based management Hybrid Connectivity & Interconnects Architect and manage secure connectivity between environments using: ExpressRoute VPN Gateways Meraki SD-WAN (Auto VPN) Ensure low latency, high availability, and seamless failover. Infrastructure as Code (IaC) & Automation Manage network and cloud configurations as code using: Terraform, Bicep, or ARM templates CI/CD pipelines (Azure DevOps, GitHub Actions) Ensure all deployments are standardized, repeatable, and auditable. AI Ops & Observability Implement monitoring and telemetry across Azure and Meraki using: Azure Monitor & Log Analytics Meraki Dashboard Observability tools (Dynatrace, Splunk, etc.) Enable proactive detection, anomaly identification, and automated remediation. Resiliency & Buiness Continuity Engineering (CRITICAL) Design and maintain a highly resilient network architecture across Azure, Meraki, on-prem, and SaaS environments: Eliminate single points of failure Implement redundancy across WAN, LAN, wireless, and cloud Design for automated failover and rapid recovery Ensure identity-dependent services remain available during outages Governance & Policy Enforcement Establish and enforce governance using: Azure Policy and tagging standards Policy-as-Code frameworks Identity governance (access reviews, RBAC, least privilege) Ensure compliance with security, regulatory, and enterprise standards. Technical Expertise Category Requirements Identity & Access (PRIMARY) Deep expertise in Active Directory (architecture, GPOs, replication), Entra ID, Conditional Access, MFA, federation (SAML, OAuth, OIDC), hybrid identity Zero Trust Architecture Experience implementing identity-driven access integrating network, endpoint, and SaaS Azure Networking (PRIMARY) VNets, ExpressRoute, VPN Gateway, Azure Firewall, Private Link, DNS, Hub-Spoke design Meraki (PRIMARY) MX (SD-WAN), MS (switching), MR (wireless), Auto VPN, Meraki Dashboard Automation & IaC Terraform, Bicep, ARM templates, CI/CD pipelines M365 Integration Identity and network dependency across Exchange, Teams, SharePoint Endpoint Integration Intune/device compliance integration with access policies Observability Azure Monitor, Log Analytics, Meraki Dashboard, Dynatrace, Splunk Scripting & DevOps PowerShell, Python, or similar scripting experience Education and Experience Bachelor's degree in Computer Science, Information Technology, or a related technical field; Master's degree in Information Systems Management preferred. In lieu of a degree, 12+ years of enterprise-level infrastructure experience with a proven track record of delivering automation-first networking projects. Required Experience 8-10+ years of enterprise networking experience 5+ years of Active Directory experience (enterprise scale) 3+ years of Entra ID (Azure AD), Conditional Access, and MFA 3+ years of Azure networking experience 3+ years of Cisco Meraki experience (SD-WAN, switching, wireless) Experience designing hybrid connectivity (ExpressRoute, VPN, SD-WAN) Experience implementing IaC (Terraform, Bicep, ARM) Experience integrating identity with network and Zero Trust frameworks Proven experience leading a transition from legacy "box-by-box" management to a centralized, API-driven orchestration model. Preferred Experience Microsoft 365 performance and connectivity optimization Certifications (Preferred) Microsoft Certified: Azure Network Engineer Associate (AZ-700) Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft Certified: Azure Solutions Architect Expert Cisco Meraki Solutions Specialist (CMSS) Cisco Certified Internetwork Expert (CCIE) or CCNP Enterprise Cisco Certified DevNet Professional Hashi Corp Certified: Terraform Associate Certified Kubernetes Administrator (CKA) At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. C ommitted - We build strong, high-trust relationships with our partners and each other. A ccountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. R esults-Driven - We focus on delivering measurable outcomes that create value for our partners and our business. E xcellent - We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers . click apply for full job details
11/12/2026
Full time
Job Description Job Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. The Sr. Network Engineer & Connectivity Architect serves as the principal architect of the organization's enterprise connectivity platform ("The Backbone"), with a primary focus on Microsoft Azure networking, Cisco Meraki infrastructure, and identity-driven access (Active Directory & Entra ID). This role is responsible for designing and operating a secure, highly resilient, and cloud-aligned network architecture, where access decisions are governed by user identity, device posture, and real-time risk signals, rather than traditional network boundaries. Leveraging Infrastructure as Code (IaC), AIOps, and Zero Trust principles, this position ensures seamless, secure connectivity across Azure, on-prem environments, branch networks (Meraki), and SaaS platforms such as Microsoft 365, while enabling a scalable, automated, and self-healing infrastructure. Key Responsibilities Identity-Driven Network Architecture (CORE) Design and implement a network architecture where identity is the primary control plane. Integrate Active Directory (on-prem), Entra ID, and identity providers (Okta) with network enforcement points to enable real-time, identity-based access decisions. Active Directory & Hybrid Identity Ownership Architect and support enterprise-scale hybrid identity environments, including: Active Directory design (sites, replication, GPO strategy) Entra Connect (Azure AD Connect) synchronization Authentication protocols (Kerberos, NTLM, modern authentication) Secure integration with cloud and network services Entra ID & Conditional Access Engineering Design, implement, and optimize Conditional Access policies, including: MFA enforcement strategies Device compliance (Intune integration) Risk-based and session-based access controls Location-aware and Zero Trust access models Zero Trust & Identity Enforcement Lead the implementation of a Zero Trust architecture by aligning: Identity (Entra ID / Active Directory / Okta) Network (Azure, Meraki) Endpoint (Intune / device posture) Ensure consistent enforcement of least privilege access across all environments Microsoft 365 Identity & Access Optimization Ensure secure, high-performance access to Microsoft 365 by: Aligning identity policies with network routing and access controls Supporting modern authentication flows and token-based access Optimizing Teams, Exchange, and SharePoint connectivity Azure-Centric Network Architecture Design and implement scalable Azure networking solutions, including: Virtual Networks (VNet) and Hub-and-Spoke architectures Private Endpoints and Private Link Azure Firewall, NSGs, and routing strategies DNS architecture and name resolution Meraki Network Design & Operations Lead the design, deployment, and optimization of Cisco Meraki environments, including: MX (SD-WAN & security appliances) MS (switching) MR (wireless) Auto VPN and centralized cloud-based management Hybrid Connectivity & Interconnects Architect and manage secure connectivity between environments using: ExpressRoute VPN Gateways Meraki SD-WAN (Auto VPN) Ensure low latency, high availability, and seamless failover. Infrastructure as Code (IaC) & Automation Manage network and cloud configurations as code using: Terraform, Bicep, or ARM templates CI/CD pipelines (Azure DevOps, GitHub Actions) Ensure all deployments are standardized, repeatable, and auditable. AI Ops & Observability Implement monitoring and telemetry across Azure and Meraki using: Azure Monitor & Log Analytics Meraki Dashboard Observability tools (Dynatrace, Splunk, etc.) Enable proactive detection, anomaly identification, and automated remediation. Resiliency & Buiness Continuity Engineering (CRITICAL) Design and maintain a highly resilient network architecture across Azure, Meraki, on-prem, and SaaS environments: Eliminate single points of failure Implement redundancy across WAN, LAN, wireless, and cloud Design for automated failover and rapid recovery Ensure identity-dependent services remain available during outages Governance & Policy Enforcement Establish and enforce governance using: Azure Policy and tagging standards Policy-as-Code frameworks Identity governance (access reviews, RBAC, least privilege) Ensure compliance with security, regulatory, and enterprise standards. Technical Expertise Category Requirements Identity & Access (PRIMARY) Deep expertise in Active Directory (architecture, GPOs, replication), Entra ID, Conditional Access, MFA, federation (SAML, OAuth, OIDC), hybrid identity Zero Trust Architecture Experience implementing identity-driven access integrating network, endpoint, and SaaS Azure Networking (PRIMARY) VNets, ExpressRoute, VPN Gateway, Azure Firewall, Private Link, DNS, Hub-Spoke design Meraki (PRIMARY) MX (SD-WAN), MS (switching), MR (wireless), Auto VPN, Meraki Dashboard Automation & IaC Terraform, Bicep, ARM templates, CI/CD pipelines M365 Integration Identity and network dependency across Exchange, Teams, SharePoint Endpoint Integration Intune/device compliance integration with access policies Observability Azure Monitor, Log Analytics, Meraki Dashboard, Dynatrace, Splunk Scripting & DevOps PowerShell, Python, or similar scripting experience Education and Experience Bachelor's degree in Computer Science, Information Technology, or a related technical field; Master's degree in Information Systems Management preferred. In lieu of a degree, 12+ years of enterprise-level infrastructure experience with a proven track record of delivering automation-first networking projects. Required Experience 8-10+ years of enterprise networking experience 5+ years of Active Directory experience (enterprise scale) 3+ years of Entra ID (Azure AD), Conditional Access, and MFA 3+ years of Azure networking experience 3+ years of Cisco Meraki experience (SD-WAN, switching, wireless) Experience designing hybrid connectivity (ExpressRoute, VPN, SD-WAN) Experience implementing IaC (Terraform, Bicep, ARM) Experience integrating identity with network and Zero Trust frameworks Proven experience leading a transition from legacy "box-by-box" management to a centralized, API-driven orchestration model. Preferred Experience Microsoft 365 performance and connectivity optimization Certifications (Preferred) Microsoft Certified: Azure Network Engineer Associate (AZ-700) Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft Certified: Azure Solutions Architect Expert Cisco Meraki Solutions Specialist (CMSS) Cisco Certified Internetwork Expert (CCIE) or CCNP Enterprise Cisco Certified DevNet Professional Hashi Corp Certified: Terraform Associate Certified Kubernetes Administrator (CKA) At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. C ommitted - We build strong, high-trust relationships with our partners and each other. A ccountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. R esults-Driven - We focus on delivering measurable outcomes that create value for our partners and our business. E xcellent - We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers . click apply for full job details
Job Description Job Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. The Sr. Network Engineer & Connectivity Architect serves as the principal architect of the organization's enterprise connectivity platform ("The Backbone"), with a primary focus on Microsoft Azure networking, Cisco Meraki infrastructure, and identity-driven access (Active Directory & Entra ID). This role is responsible for designing and operating a secure, highly resilient, and cloud-aligned network architecture, where access decisions are governed by user identity, device posture, and real-time risk signals, rather than traditional network boundaries. Leveraging Infrastructure as Code (IaC), AIOps, and Zero Trust principles, this position ensures seamless, secure connectivity across Azure, on-prem environments, branch networks (Meraki), and SaaS platforms such as Microsoft 365, while enabling a scalable, automated, and self-healing infrastructure. Key Responsibilities Identity-Driven Network Architecture (CORE) Design and implement a network architecture where identity is the primary control plane. Integrate Active Directory (on-prem), Entra ID, and identity providers (Okta) with network enforcement points to enable real-time, identity-based access decisions. Active Directory & Hybrid Identity Ownership Architect and support enterprise-scale hybrid identity environments, including: Active Directory design (sites, replication, GPO strategy) Entra Connect (Azure AD Connect) synchronization Authentication protocols (Kerberos, NTLM, modern authentication) Secure integration with cloud and network services Entra ID & Conditional Access Engineering Design, implement, and optimize Conditional Access policies, including: MFA enforcement strategies Device compliance (Intune integration) Risk-based and session-based access controls Location-aware and Zero Trust access models Zero Trust & Identity Enforcement Lead the implementation of a Zero Trust architecture by aligning: Identity (Entra ID / Active Directory / Okta) Network (Azure, Meraki) Endpoint (Intune / device posture) Ensure consistent enforcement of least privilege access across all environments Microsoft 365 Identity & Access Optimization Ensure secure, high-performance access to Microsoft 365 by: Aligning identity policies with network routing and access controls Supporting modern authentication flows and token-based access Optimizing Teams, Exchange, and SharePoint connectivity Azure-Centric Network Architecture Design and implement scalable Azure networking solutions, including: Virtual Networks (VNet) and Hub-and-Spoke architectures Private Endpoints and Private Link Azure Firewall, NSGs, and routing strategies DNS architecture and name resolution Meraki Network Design & Operations Lead the design, deployment, and optimization of Cisco Meraki environments, including: MX (SD-WAN & security appliances) MS (switching) MR (wireless) Auto VPN and centralized cloud-based management Hybrid Connectivity & Interconnects Architect and manage secure connectivity between environments using: ExpressRoute VPN Gateways Meraki SD-WAN (Auto VPN) Ensure low latency, high availability, and seamless failover. Infrastructure as Code (IaC) & Automation Manage network and cloud configurations as code using: Terraform, Bicep, or ARM templates CI/CD pipelines (Azure DevOps, GitHub Actions) Ensure all deployments are standardized, repeatable, and auditable. AI Ops & Observability Implement monitoring and telemetry across Azure and Meraki using: Azure Monitor & Log Analytics Meraki Dashboard Observability tools (Dynatrace, Splunk, etc.) Enable proactive detection, anomaly identification, and automated remediation. Resiliency & Buiness Continuity Engineering (CRITICAL) Design and maintain a highly resilient network architecture across Azure, Meraki, on-prem, and SaaS environments: Eliminate single points of failure Implement redundancy across WAN, LAN, wireless, and cloud Design for automated failover and rapid recovery Ensure identity-dependent services remain available during outages Governance & Policy Enforcement Establish and enforce governance using: Azure Policy and tagging standards Policy-as-Code frameworks Identity governance (access reviews, RBAC, least privilege) Ensure compliance with security, regulatory, and enterprise standards. Technical Expertise Category Requirements Identity & Access (PRIMARY) Deep expertise in Active Directory (architecture, GPOs, replication), Entra ID, Conditional Access, MFA, federation (SAML, OAuth, OIDC), hybrid identity Zero Trust Architecture Experience implementing identity-driven access integrating network, endpoint, and SaaS Azure Networking (PRIMARY) VNets, ExpressRoute, VPN Gateway, Azure Firewall, Private Link, DNS, Hub-Spoke design Meraki (PRIMARY) MX (SD-WAN), MS (switching), MR (wireless), Auto VPN, Meraki Dashboard Automation & IaC Terraform, Bicep, ARM templates, CI/CD pipelines M365 Integration Identity and network dependency across Exchange, Teams, SharePoint Endpoint Integration Intune/device compliance integration with access policies Observability Azure Monitor, Log Analytics, Meraki Dashboard, Dynatrace, Splunk Scripting & DevOps PowerShell, Python, or similar scripting experience Education and Experience Bachelor's degree in Computer Science, Information Technology, or a related technical field; Master's degree in Information Systems Management preferred. In lieu of a degree, 12+ years of enterprise-level infrastructure experience with a proven track record of delivering automation-first networking projects. Required Experience 8-10+ years of enterprise networking experience 5+ years of Active Directory experience (enterprise scale) 3+ years of Entra ID (Azure AD), Conditional Access, and MFA 3+ years of Azure networking experience 3+ years of Cisco Meraki experience (SD-WAN, switching, wireless) Experience designing hybrid connectivity (ExpressRoute, VPN, SD-WAN) Experience implementing IaC (Terraform, Bicep, ARM) Experience integrating identity with network and Zero Trust frameworks Proven experience leading a transition from legacy "box-by-box" management to a centralized, API-driven orchestration model. Preferred Experience Microsoft 365 performance and connectivity optimization Certifications (Preferred) Microsoft Certified: Azure Network Engineer Associate (AZ-700) Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft Certified: Azure Solutions Architect Expert Cisco Meraki Solutions Specialist (CMSS) Cisco Certified Internetwork Expert (CCIE) or CCNP Enterprise Cisco Certified DevNet Professional Hashi Corp Certified: Terraform Associate Certified Kubernetes Administrator (CKA) At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. C ommitted - We build strong, high-trust relationships with our partners and each other. A ccountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. R esults-Driven - We focus on delivering measurable outcomes that create value for our partners and our business. E xcellent - We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers . click apply for full job details
11/12/2026
Full time
Job Description Job Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. The Sr. Network Engineer & Connectivity Architect serves as the principal architect of the organization's enterprise connectivity platform ("The Backbone"), with a primary focus on Microsoft Azure networking, Cisco Meraki infrastructure, and identity-driven access (Active Directory & Entra ID). This role is responsible for designing and operating a secure, highly resilient, and cloud-aligned network architecture, where access decisions are governed by user identity, device posture, and real-time risk signals, rather than traditional network boundaries. Leveraging Infrastructure as Code (IaC), AIOps, and Zero Trust principles, this position ensures seamless, secure connectivity across Azure, on-prem environments, branch networks (Meraki), and SaaS platforms such as Microsoft 365, while enabling a scalable, automated, and self-healing infrastructure. Key Responsibilities Identity-Driven Network Architecture (CORE) Design and implement a network architecture where identity is the primary control plane. Integrate Active Directory (on-prem), Entra ID, and identity providers (Okta) with network enforcement points to enable real-time, identity-based access decisions. Active Directory & Hybrid Identity Ownership Architect and support enterprise-scale hybrid identity environments, including: Active Directory design (sites, replication, GPO strategy) Entra Connect (Azure AD Connect) synchronization Authentication protocols (Kerberos, NTLM, modern authentication) Secure integration with cloud and network services Entra ID & Conditional Access Engineering Design, implement, and optimize Conditional Access policies, including: MFA enforcement strategies Device compliance (Intune integration) Risk-based and session-based access controls Location-aware and Zero Trust access models Zero Trust & Identity Enforcement Lead the implementation of a Zero Trust architecture by aligning: Identity (Entra ID / Active Directory / Okta) Network (Azure, Meraki) Endpoint (Intune / device posture) Ensure consistent enforcement of least privilege access across all environments Microsoft 365 Identity & Access Optimization Ensure secure, high-performance access to Microsoft 365 by: Aligning identity policies with network routing and access controls Supporting modern authentication flows and token-based access Optimizing Teams, Exchange, and SharePoint connectivity Azure-Centric Network Architecture Design and implement scalable Azure networking solutions, including: Virtual Networks (VNet) and Hub-and-Spoke architectures Private Endpoints and Private Link Azure Firewall, NSGs, and routing strategies DNS architecture and name resolution Meraki Network Design & Operations Lead the design, deployment, and optimization of Cisco Meraki environments, including: MX (SD-WAN & security appliances) MS (switching) MR (wireless) Auto VPN and centralized cloud-based management Hybrid Connectivity & Interconnects Architect and manage secure connectivity between environments using: ExpressRoute VPN Gateways Meraki SD-WAN (Auto VPN) Ensure low latency, high availability, and seamless failover. Infrastructure as Code (IaC) & Automation Manage network and cloud configurations as code using: Terraform, Bicep, or ARM templates CI/CD pipelines (Azure DevOps, GitHub Actions) Ensure all deployments are standardized, repeatable, and auditable. AI Ops & Observability Implement monitoring and telemetry across Azure and Meraki using: Azure Monitor & Log Analytics Meraki Dashboard Observability tools (Dynatrace, Splunk, etc.) Enable proactive detection, anomaly identification, and automated remediation. Resiliency & Buiness Continuity Engineering (CRITICAL) Design and maintain a highly resilient network architecture across Azure, Meraki, on-prem, and SaaS environments: Eliminate single points of failure Implement redundancy across WAN, LAN, wireless, and cloud Design for automated failover and rapid recovery Ensure identity-dependent services remain available during outages Governance & Policy Enforcement Establish and enforce governance using: Azure Policy and tagging standards Policy-as-Code frameworks Identity governance (access reviews, RBAC, least privilege) Ensure compliance with security, regulatory, and enterprise standards. Technical Expertise Category Requirements Identity & Access (PRIMARY) Deep expertise in Active Directory (architecture, GPOs, replication), Entra ID, Conditional Access, MFA, federation (SAML, OAuth, OIDC), hybrid identity Zero Trust Architecture Experience implementing identity-driven access integrating network, endpoint, and SaaS Azure Networking (PRIMARY) VNets, ExpressRoute, VPN Gateway, Azure Firewall, Private Link, DNS, Hub-Spoke design Meraki (PRIMARY) MX (SD-WAN), MS (switching), MR (wireless), Auto VPN, Meraki Dashboard Automation & IaC Terraform, Bicep, ARM templates, CI/CD pipelines M365 Integration Identity and network dependency across Exchange, Teams, SharePoint Endpoint Integration Intune/device compliance integration with access policies Observability Azure Monitor, Log Analytics, Meraki Dashboard, Dynatrace, Splunk Scripting & DevOps PowerShell, Python, or similar scripting experience Education and Experience Bachelor's degree in Computer Science, Information Technology, or a related technical field; Master's degree in Information Systems Management preferred. In lieu of a degree, 12+ years of enterprise-level infrastructure experience with a proven track record of delivering automation-first networking projects. Required Experience 8-10+ years of enterprise networking experience 5+ years of Active Directory experience (enterprise scale) 3+ years of Entra ID (Azure AD), Conditional Access, and MFA 3+ years of Azure networking experience 3+ years of Cisco Meraki experience (SD-WAN, switching, wireless) Experience designing hybrid connectivity (ExpressRoute, VPN, SD-WAN) Experience implementing IaC (Terraform, Bicep, ARM) Experience integrating identity with network and Zero Trust frameworks Proven experience leading a transition from legacy "box-by-box" management to a centralized, API-driven orchestration model. Preferred Experience Microsoft 365 performance and connectivity optimization Certifications (Preferred) Microsoft Certified: Azure Network Engineer Associate (AZ-700) Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft Certified: Azure Solutions Architect Expert Cisco Meraki Solutions Specialist (CMSS) Cisco Certified Internetwork Expert (CCIE) or CCNP Enterprise Cisco Certified DevNet Professional Hashi Corp Certified: Terraform Associate Certified Kubernetes Administrator (CKA) At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. C ommitted - We build strong, high-trust relationships with our partners and each other. A ccountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. R esults-Driven - We focus on delivering measurable outcomes that create value for our partners and our business. E xcellent - We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers . click apply for full job details
Job Description Job Description 10778 - Sr. Network Engineer Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations. If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation. Website: Role Overview: Ensures Service Provider delivery of managed services in the areas of Network Services functions meet HAEA's Network & Business requirements. This position requires in-depth knowledge of HAEA's Network Infrastructure, (LAN/Switches, DNS - DHCP, WAN, Load Balancers, VOIP, VPN etc.) to address complex incidents and problems and to provide a stable and reliable infrastructure. This position is also responsible for ensuring that Network Infrastructure meets availability requirements and contracted service levels. The person is also responsible for managing vendor technical performance, network specific contracts/suppliers and prioritizing customer business requests, managing projects schedules and budgets. Key Responsibilities: Develop and provide Network architecture Provide Network documentation standards and requirements Develop business and functional requirements for Projects relating to the Network Management Services Manage circuit provisioning for new WAN connectivity, including obtaining favorable circuit pricing Work with Client's facility personnel to build necessary facility requirements Order and expedite delivery of Network equipment, circuits and services Manage the performance of public carriers (and other third parties) to meet Client requirements (e.g., schedules, projects) and SLAs Coordinate and oversee third-party installation activities (e.g., Network carrier circuit installation activities, router installation) Approve router configuration files and IP addressing schemas and standards Provide requirements (e.g., security, performance) for physical and logical Network traffic segmentation Manage technical third-party relationships for facility cable management services (e.g., physical wiring between servers and wiring closet and between wiring closet and desktop) Support activities related to Client-planned or third-party planned and unplanned outages Monitoring Service Provider's end-to-end support of Network Services Managing Service Provider overall performance & SLAs and quality in accordance with contract Ensuring that Patch Monitoring and Deployments are performed timely and in accordance with service levels. Providing on-site support to compliment service provider's remote management services. Overseeing infrastructure hardware and software acquisition, installation, and changes. Ensuring high availability of infrastructure via service level management. Ensuring that Incident Management and upgrades are resolved. Identifying change requests in lieu of performance improvements and cost efficiencies. Basic Qualifications: Bachelor's degree or equivalent in the field of business, computers, information systems or related degree. 10-12 years relevant work experience in related functional role. Extensive knowledge of networking technologies and protocols including TCP/IP, QoS, IPT, VoIP, IOS; Routing and Switching; Routing protocols such as OSPF and BGP; WAN Optimization technologies Demonstrated experience Wired and wireless local area network ("LAN") segments including wired and wireless infrastructure supporting all Network traffic originating from computing devices (e.g., wireless access points, desktop devices, local file and print servers, peripherals and other Network devices and other End User devices) Demonstrated experience with setup and configuration of redundant networking environments. Demonstrated ability to manage IP management components - Domain Name Services (DNS) and Dynamic Host Configuration Protocol (DHCP) components and central, real-time logging components Experience in Remote access components - Virtual private network ("VPN") infrastructure Firewalls, Multi-factor authentication Equipment and Software (e.g., tokens), Intrusion prevention and detection devices Deep knowledge in designing and developing functional SDN and SDDC technology, understanding of security, physical networking is required Expertise in Network Components provisioned are included in all IT Life Cycle and IT Service Management Services-related documentation (e.g., asset management and configuration management, i.e. CMDB) Preferred Qualifications Ability to design processes that ensure rapid Incident determination, alert identification and correlation, escalation and resolution for all Network environments on a 24x7x365 Demonstrated experience with continuous improvements to Networking Solutions Remote access components - Virtual private network ("VPN") infrastructure. Extensive experience with Networking problem diagnosis and resolution. Demonstrated experience with server administration. Experience in managing sourcing vendors, deliverables and service delivery outcomes. Preferred experience in managing enterprise network management SLA/service delivery metrics. Experience overseeing root cause analysis to proactively prevent problem recurrence and to improve Service Levels. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice . Team Culture: Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value: Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry. Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes. Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals. Growth: We prioritize personal and professional growth, offering opportunities for learning and development. Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome. Salary Range: $135,000 - $150,000 Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. Powered by JazzHR dQgbPHwPPW
11/12/2026
Full time
Job Description Job Description 10778 - Sr. Network Engineer Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations. If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation. Website: Role Overview: Ensures Service Provider delivery of managed services in the areas of Network Services functions meet HAEA's Network & Business requirements. This position requires in-depth knowledge of HAEA's Network Infrastructure, (LAN/Switches, DNS - DHCP, WAN, Load Balancers, VOIP, VPN etc.) to address complex incidents and problems and to provide a stable and reliable infrastructure. This position is also responsible for ensuring that Network Infrastructure meets availability requirements and contracted service levels. The person is also responsible for managing vendor technical performance, network specific contracts/suppliers and prioritizing customer business requests, managing projects schedules and budgets. Key Responsibilities: Develop and provide Network architecture Provide Network documentation standards and requirements Develop business and functional requirements for Projects relating to the Network Management Services Manage circuit provisioning for new WAN connectivity, including obtaining favorable circuit pricing Work with Client's facility personnel to build necessary facility requirements Order and expedite delivery of Network equipment, circuits and services Manage the performance of public carriers (and other third parties) to meet Client requirements (e.g., schedules, projects) and SLAs Coordinate and oversee third-party installation activities (e.g., Network carrier circuit installation activities, router installation) Approve router configuration files and IP addressing schemas and standards Provide requirements (e.g., security, performance) for physical and logical Network traffic segmentation Manage technical third-party relationships for facility cable management services (e.g., physical wiring between servers and wiring closet and between wiring closet and desktop) Support activities related to Client-planned or third-party planned and unplanned outages Monitoring Service Provider's end-to-end support of Network Services Managing Service Provider overall performance & SLAs and quality in accordance with contract Ensuring that Patch Monitoring and Deployments are performed timely and in accordance with service levels. Providing on-site support to compliment service provider's remote management services. Overseeing infrastructure hardware and software acquisition, installation, and changes. Ensuring high availability of infrastructure via service level management. Ensuring that Incident Management and upgrades are resolved. Identifying change requests in lieu of performance improvements and cost efficiencies. Basic Qualifications: Bachelor's degree or equivalent in the field of business, computers, information systems or related degree. 10-12 years relevant work experience in related functional role. Extensive knowledge of networking technologies and protocols including TCP/IP, QoS, IPT, VoIP, IOS; Routing and Switching; Routing protocols such as OSPF and BGP; WAN Optimization technologies Demonstrated experience Wired and wireless local area network ("LAN") segments including wired and wireless infrastructure supporting all Network traffic originating from computing devices (e.g., wireless access points, desktop devices, local file and print servers, peripherals and other Network devices and other End User devices) Demonstrated experience with setup and configuration of redundant networking environments. Demonstrated ability to manage IP management components - Domain Name Services (DNS) and Dynamic Host Configuration Protocol (DHCP) components and central, real-time logging components Experience in Remote access components - Virtual private network ("VPN") infrastructure Firewalls, Multi-factor authentication Equipment and Software (e.g., tokens), Intrusion prevention and detection devices Deep knowledge in designing and developing functional SDN and SDDC technology, understanding of security, physical networking is required Expertise in Network Components provisioned are included in all IT Life Cycle and IT Service Management Services-related documentation (e.g., asset management and configuration management, i.e. CMDB) Preferred Qualifications Ability to design processes that ensure rapid Incident determination, alert identification and correlation, escalation and resolution for all Network environments on a 24x7x365 Demonstrated experience with continuous improvements to Networking Solutions Remote access components - Virtual private network ("VPN") infrastructure. Extensive experience with Networking problem diagnosis and resolution. Demonstrated experience with server administration. Experience in managing sourcing vendors, deliverables and service delivery outcomes. Preferred experience in managing enterprise network management SLA/service delivery metrics. Experience overseeing root cause analysis to proactively prevent problem recurrence and to improve Service Levels. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice . Team Culture: Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value: Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry. Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes. Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals. Growth: We prioritize personal and professional growth, offering opportunities for learning and development. Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome. Salary Range: $135,000 - $150,000 Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. Powered by JazzHR dQgbPHwPPW
Job Description Job Description Description: Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us. RSC2 is currently looking for a Network Engineer to join our growing team at Fort Detrick, MD to support the GAIT program! The Network Engineer will perform the daily tasks of operating and maintaining the Global Agile Integrated Transport (GAIT) Network Service Center (NSC). The candidate fulfilling these functions must be fully knowledgeable in the tactical, worldwide global network from a planning, implementation and troubleshooting perspective. The GAIT cell will be based out of the Fort Detrick, Maryland (Fredrick Maryland) area. The cell will operate on a 24 x 7 x 365 basis. GAIT is a colorless (transport) MPLS network that connects each of the Army Regional Hub Nodes (RHNs), multiple DoD Teleports (SATCOM only), and other points of presence together in support of a global tactical network. This network will support training, contingency and operational missions on a global scale. GAIT will provide for the successful integration of processing equipment that solves a multiphase convergence methodology: Transport Convergence phase 1 (Intelligence Convergence) and phase 2 (Telemedicine Convergence). It also provides the backhaul network for emerging requirements such as Intelligence, Surveillance and Reconnaissance (ISR) Processing, Exploitation and Dissemination (PED) and Enroute Mission Command and Control (EMC2). The GAIT Network Engineer will be responsible for mission planning, engineering, implementation, maintenance and troubleshooting as required to support users requiring GAIT services. Knowledge of the PM Tactical Network (formerly PM WIN-T) architecture along with emerging technologies is required. All candidates must be able to identify with all variations of the WIN-T network, configuration and the implementation processes and procedures associated with each. The ability to assess and implement network outage or degradation remediation in a quick and resourceful manner is required. Must have excellent reasoning and troubleshooting skills enough to assist and guide problems to resolution over the phone. To that end, good customer relations skills are also a must. All candidates should have a basic understanding of tactical satellite (TACSAT) equipment and understand its relationship to the greater network architecture Requirements: Active Secret Clearance BS Degree and 4+ years of experience. Additional work experience can be substituted for degree. Understand Linkway modem operations (Basic Ops), Raydyne FDMA modem operations (Basic Ops), and NCW modem operations (Basic Ops) Setup, troubleshoot, and understand Linkway NCC operations (Advanced Ops) Setup, troubleshoot and understand iDirect network operations (Advanced Ops) An in-depth knowledge of IP networking and processes is mandatory. The candidate must possess knowledge that is commensurate with a Cisco Certified Network Associate (CCNA) certification (or higher) but the certification is not a requirement for the position. Travel is estimated at 10% for all employees within CONUS. Shift work is required and there may be periods of time where employees are placed in an on call scenario and provide a good point of contact number. Teamwork is a must. The candidate network engineer should have a working knowledge of the topics listed below or have the potential to learn the required knowledge in a reasonable timeframe. Voice Create trunks (CCNA Voice) Build call managers (CCNP Voice) Create route patterns (CCNA Voice) Setup and operate the REDCOM Setup and operate the Voice Gateway Routers (VGR) (CCNP Voice) Understand call setup and call traffic flow (CCNP Voice) Routing Load routers/switches IOS (CCNA R&S) Load configurations on router/switches (CCNA R&S) Setup, troubleshoot, and understand Border Gateway Protocol (BGP) (CCNP R&S) Setup, troubleshoot, and understand Open Shortest Path First (OSPF) (CCNP R&S) Setup, troubleshoot, and understand Dynamic Multipoint Virtual Private Network (DMVPN) (CCIE R&S) Setup, troubleshoot, and understand Multicast (CCIE R&S) Setup, troubleshoot, and understand switch technologies (CCNP R&S) Setup, troubleshoot, and understand Riverbed wide area network (WAN) accelerators Setup, troubleshoot, and understand Policy Based Routing (PBR) and Web Cache Communication Protocol (WCCP) (CCNP R&S) Setup, troubleshoot, and understand Multi-Protocol Label Switching (MPLS) (CCNP SP) Setup, troubleshoot, and understand MPLS Layer 3 VPN (L3VPN) (CCNP SP) Setup, troubleshoot, and understand MPLS Layer 2 VPN (L2VPN) (CCNP SP) Setup, troubleshoot, and understand various SP technologies ie, MVPN, LDP, MPBGP (CCNP SP) Information Assurance (IA) Load IOSs on Cisco firewalls/IPSs (CCNA Security) Setup, troubleshoot, and configure Cisco firewall/IPS configurations (CCNP Security) Understand routing and traffic flows in the RHNs, and downrange assets (CCNP Security/CCNP R&S) Setup, troubleshoot, and configure Cisco Security Manager (CSM) (CCNP Security) Setup, troubleshoot, and configure Palo Alto virtual firewalls Setup, troubleshoot, and configure Palo Alto's Panorama firewall management tool Communications Security Set up and operate KG-175A and KG-175D model TACLANEs and/or similar encryption devices Set up and operate KIV-7M NetOps Setup, troubleshoot, and understand the VMware vSphere 6.0 (VMware VCP-DCV) Setup, troubleshoot, and understand the various Netops applications, such as: SNMPc, Solarwinds ORION, Radius, and TACACS (Cisco ISE) Work Location: Fort Detrick, Maryland Employment Type: Full-time, Salary-Exempt Benefits Package: We offer a top-tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more! We are an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation to participate in the application or interview process, please contact us at . Salary at RSC2 is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $71,000 to $136,000 (annualized USD). The estimate displayed represents the typical total compensation range for this position.
11/12/2026
Full time
Job Description Job Description Description: Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us. RSC2 is currently looking for a Network Engineer to join our growing team at Fort Detrick, MD to support the GAIT program! The Network Engineer will perform the daily tasks of operating and maintaining the Global Agile Integrated Transport (GAIT) Network Service Center (NSC). The candidate fulfilling these functions must be fully knowledgeable in the tactical, worldwide global network from a planning, implementation and troubleshooting perspective. The GAIT cell will be based out of the Fort Detrick, Maryland (Fredrick Maryland) area. The cell will operate on a 24 x 7 x 365 basis. GAIT is a colorless (transport) MPLS network that connects each of the Army Regional Hub Nodes (RHNs), multiple DoD Teleports (SATCOM only), and other points of presence together in support of a global tactical network. This network will support training, contingency and operational missions on a global scale. GAIT will provide for the successful integration of processing equipment that solves a multiphase convergence methodology: Transport Convergence phase 1 (Intelligence Convergence) and phase 2 (Telemedicine Convergence). It also provides the backhaul network for emerging requirements such as Intelligence, Surveillance and Reconnaissance (ISR) Processing, Exploitation and Dissemination (PED) and Enroute Mission Command and Control (EMC2). The GAIT Network Engineer will be responsible for mission planning, engineering, implementation, maintenance and troubleshooting as required to support users requiring GAIT services. Knowledge of the PM Tactical Network (formerly PM WIN-T) architecture along with emerging technologies is required. All candidates must be able to identify with all variations of the WIN-T network, configuration and the implementation processes and procedures associated with each. The ability to assess and implement network outage or degradation remediation in a quick and resourceful manner is required. Must have excellent reasoning and troubleshooting skills enough to assist and guide problems to resolution over the phone. To that end, good customer relations skills are also a must. All candidates should have a basic understanding of tactical satellite (TACSAT) equipment and understand its relationship to the greater network architecture Requirements: Active Secret Clearance BS Degree and 4+ years of experience. Additional work experience can be substituted for degree. Understand Linkway modem operations (Basic Ops), Raydyne FDMA modem operations (Basic Ops), and NCW modem operations (Basic Ops) Setup, troubleshoot, and understand Linkway NCC operations (Advanced Ops) Setup, troubleshoot and understand iDirect network operations (Advanced Ops) An in-depth knowledge of IP networking and processes is mandatory. The candidate must possess knowledge that is commensurate with a Cisco Certified Network Associate (CCNA) certification (or higher) but the certification is not a requirement for the position. Travel is estimated at 10% for all employees within CONUS. Shift work is required and there may be periods of time where employees are placed in an on call scenario and provide a good point of contact number. Teamwork is a must. The candidate network engineer should have a working knowledge of the topics listed below or have the potential to learn the required knowledge in a reasonable timeframe. Voice Create trunks (CCNA Voice) Build call managers (CCNP Voice) Create route patterns (CCNA Voice) Setup and operate the REDCOM Setup and operate the Voice Gateway Routers (VGR) (CCNP Voice) Understand call setup and call traffic flow (CCNP Voice) Routing Load routers/switches IOS (CCNA R&S) Load configurations on router/switches (CCNA R&S) Setup, troubleshoot, and understand Border Gateway Protocol (BGP) (CCNP R&S) Setup, troubleshoot, and understand Open Shortest Path First (OSPF) (CCNP R&S) Setup, troubleshoot, and understand Dynamic Multipoint Virtual Private Network (DMVPN) (CCIE R&S) Setup, troubleshoot, and understand Multicast (CCIE R&S) Setup, troubleshoot, and understand switch technologies (CCNP R&S) Setup, troubleshoot, and understand Riverbed wide area network (WAN) accelerators Setup, troubleshoot, and understand Policy Based Routing (PBR) and Web Cache Communication Protocol (WCCP) (CCNP R&S) Setup, troubleshoot, and understand Multi-Protocol Label Switching (MPLS) (CCNP SP) Setup, troubleshoot, and understand MPLS Layer 3 VPN (L3VPN) (CCNP SP) Setup, troubleshoot, and understand MPLS Layer 2 VPN (L2VPN) (CCNP SP) Setup, troubleshoot, and understand various SP technologies ie, MVPN, LDP, MPBGP (CCNP SP) Information Assurance (IA) Load IOSs on Cisco firewalls/IPSs (CCNA Security) Setup, troubleshoot, and configure Cisco firewall/IPS configurations (CCNP Security) Understand routing and traffic flows in the RHNs, and downrange assets (CCNP Security/CCNP R&S) Setup, troubleshoot, and configure Cisco Security Manager (CSM) (CCNP Security) Setup, troubleshoot, and configure Palo Alto virtual firewalls Setup, troubleshoot, and configure Palo Alto's Panorama firewall management tool Communications Security Set up and operate KG-175A and KG-175D model TACLANEs and/or similar encryption devices Set up and operate KIV-7M NetOps Setup, troubleshoot, and understand the VMware vSphere 6.0 (VMware VCP-DCV) Setup, troubleshoot, and understand the various Netops applications, such as: SNMPc, Solarwinds ORION, Radius, and TACACS (Cisco ISE) Work Location: Fort Detrick, Maryland Employment Type: Full-time, Salary-Exempt Benefits Package: We offer a top-tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more! We are an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation to participate in the application or interview process, please contact us at . Salary at RSC2 is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $71,000 to $136,000 (annualized USD). The estimate displayed represents the typical total compensation range for this position.
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices Consistently produces good quality technical work products that are clear, concise, tested, and easily understood by others Efficiently debugs design-time and run-time problems and effectively identifies problems in dependencies or caused by interactions with other services Designs new implementations and provides enhancements to existing architectures, maintaining reliability, resiliency, security, and performance Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry Understands and follows secure coding practices to avoid known potential vulnerabilities and actively looks for vulnerabilities during code reviews Identifies opportunities for automation that improve team performance and raises them to the team Consistently identifies and capitalizes on opportunities for simplification All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 1+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses & Certifications Experience with the following technologies: Programming Languages: Java, Python, C#, Javascript/Typescript Frameworks: Spring/SpringBoot, FastAPI Front End Technologies: Angular/React Deployment Technologies: Kubernetes, Docker Source Control: GitHub, Azure DevOps CICD: GitHub Actions, Azure DevOps Data management: PostgreSQL, MongoDB, Redis Integration/APIs Technologies: Kafka, REST, GraphQL Cloud Providers such as Azure and AWS Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq Ability to concisely convey ideas verbally, in writing, in code, and in diagrams Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment Familiarity with modern AI development practices, including spec-driven development, AI- assited coding tools, and critical review of AI-generated code What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/12/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices Consistently produces good quality technical work products that are clear, concise, tested, and easily understood by others Efficiently debugs design-time and run-time problems and effectively identifies problems in dependencies or caused by interactions with other services Designs new implementations and provides enhancements to existing architectures, maintaining reliability, resiliency, security, and performance Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry Understands and follows secure coding practices to avoid known potential vulnerabilities and actively looks for vulnerabilities during code reviews Identifies opportunities for automation that improve team performance and raises them to the team Consistently identifies and capitalizes on opportunities for simplification All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 1+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses & Certifications Experience with the following technologies: Programming Languages: Java, Python, C#, Javascript/Typescript Frameworks: Spring/SpringBoot, FastAPI Front End Technologies: Angular/React Deployment Technologies: Kubernetes, Docker Source Control: GitHub, Azure DevOps CICD: GitHub Actions, Azure DevOps Data management: PostgreSQL, MongoDB, Redis Integration/APIs Technologies: Kafka, REST, GraphQL Cloud Providers such as Azure and AWS Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq Ability to concisely convey ideas verbally, in writing, in code, and in diagrams Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment Familiarity with modern AI development practices, including spec-driven development, AI- assited coding tools, and critical review of AI-generated code What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Job Description Job Description AGENCY: Dept. of Early Care & Learning (DECAL) Worksite: 2 Martin Luther King Jr. Drive SE, 754 East Tower, Atlanta, Georgia 30334 Position Description: The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems. These systems include but are not limited to: MS Intune, Azure AD and MS Endpoint Configuration Manager. This position is also responsible for researching new technology and developing a road map of the future direction of all End User Support systems to continuously improve and keep up with the business and IT needs. This position will actively resolve problems and issues with computer systems to limit work disruptions and production outages. Responsibilities: • Build and deliver application packages for Intune Endpoint Manager. • Manages and coordinates urgent and complicated support issues. • Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops. • Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization. Administration of Azure and Azure Admin portal. Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation. Interact with internal and external customers. • Provide data and reporting of KPI's and trends, weekly, monthly, and as needed. • Maintain an effective and workable framework for managing and improving customer IT support in the organization. Advise management on escalated incidents, identified trending patterns. Provide recommend solutions that may require additional client support or system enhancements. Minimum Qualifications: Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. • Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required. • PowerShell Scripting is preferred. Preferred Skills Knowledge of, and ability to demonstrate: • Command of comprehensive inventory management principles. • Strong verbal and written communication skills. Excellent customer service skills and soft skills. • Prioritizing and assigning work. • Administration of Azure, Azure Admin Portal, with proficiency in PowerShell • Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems. Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi). • Analyzing processes, information, and data- to help provide and recommend solutions. Create and update documentation and knowledge articles. Preferred Qualifications: • Experience in basic Network troubleshooting, diagnostic, and repair. • Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc. • Security and patch management experience desired. • Experience with ServiceNow Ticketing system. • Windows 11 Operating System experience. • Microsoft M365 support Experience M365 Copilot/ Copilot Chat /Teams Administration • Microsoft Intune, Endpoint Configuration Manager • Technical Skills: Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.) Microsoft Intune, Endpoint Configuration Manager • Strong hands-on experience in hardware and software infrastructure tools • Excellent knowledge of Windows 10/11, Windows Server , M365, Microsoft Azure, Microsoft Teams. • Understanding of daily operations and delivery processes • Application / software installation and troubleshooting • Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools • Windows System administration • Strong Troubleshooting Skills • Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone. • Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc. • Understanding of Microsoft Active Directory 2012 of later, and networking topology • Strong knowledge of server and network equipment
11/12/2026
Full time
Job Description Job Description AGENCY: Dept. of Early Care & Learning (DECAL) Worksite: 2 Martin Luther King Jr. Drive SE, 754 East Tower, Atlanta, Georgia 30334 Position Description: The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems. These systems include but are not limited to: MS Intune, Azure AD and MS Endpoint Configuration Manager. This position is also responsible for researching new technology and developing a road map of the future direction of all End User Support systems to continuously improve and keep up with the business and IT needs. This position will actively resolve problems and issues with computer systems to limit work disruptions and production outages. Responsibilities: • Build and deliver application packages for Intune Endpoint Manager. • Manages and coordinates urgent and complicated support issues. • Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops. • Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization. Administration of Azure and Azure Admin portal. Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation. Interact with internal and external customers. • Provide data and reporting of KPI's and trends, weekly, monthly, and as needed. • Maintain an effective and workable framework for managing and improving customer IT support in the organization. Advise management on escalated incidents, identified trending patterns. Provide recommend solutions that may require additional client support or system enhancements. Minimum Qualifications: Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. • Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required. • PowerShell Scripting is preferred. Preferred Skills Knowledge of, and ability to demonstrate: • Command of comprehensive inventory management principles. • Strong verbal and written communication skills. Excellent customer service skills and soft skills. • Prioritizing and assigning work. • Administration of Azure, Azure Admin Portal, with proficiency in PowerShell • Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems. Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi). • Analyzing processes, information, and data- to help provide and recommend solutions. Create and update documentation and knowledge articles. Preferred Qualifications: • Experience in basic Network troubleshooting, diagnostic, and repair. • Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc. • Security and patch management experience desired. • Experience with ServiceNow Ticketing system. • Windows 11 Operating System experience. • Microsoft M365 support Experience M365 Copilot/ Copilot Chat /Teams Administration • Microsoft Intune, Endpoint Configuration Manager • Technical Skills: Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.) Microsoft Intune, Endpoint Configuration Manager • Strong hands-on experience in hardware and software infrastructure tools • Excellent knowledge of Windows 10/11, Windows Server , M365, Microsoft Azure, Microsoft Teams. • Understanding of daily operations and delivery processes • Application / software installation and troubleshooting • Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools • Windows System administration • Strong Troubleshooting Skills • Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone. • Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc. • Understanding of Microsoft Active Directory 2012 of later, and networking topology • Strong knowledge of server and network equipment
Job Description Job Description Foxconn System LLC Job Description - IT Infrastructure Engineer FLSA Status: Exempt Location: Lordstown, OH Reports To: IT Infrastructure Manager Primary Function: The IT Infrastructure Engineer administers and supports the organization's server, storage, virtualization, cloud, backup, monitoring, security, and business-application infrastructure. This position maintains reliable and secure operations, responds to incidents, supports users and projects, and develops documentation and recovery practices that minimize business disruption. Company Overview - Hon Hai Technology Group - Foxconn Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world's largest electronics manufacturer and leading provider of technological solutions with a network of over 233 campuses across 24 countries. In the US, Foxconn employs 8,000 across 56 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas, and California. As of 2025, Foxconn ranks 28th among the Fortune Global 500 and reported revenue of approximately USD $259 billion. The company's diverse product offerings span four major segments: smart consumer electronics, cloud, and networking solutions, computing, and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together, these initiatives position the company as a leader in innovation for the 21st century. Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious production methods. Duties and Responsibilities: Administer physical and virtual server environments, including Windows Server, Linux, VMware vSphere/vCenter, and the planned Nutanix platform. Manage enterprise storage and backup services, including Dell PowerStore, Synology NAS, Veeam server backup, Microsoft 365 backup, recovery testing, and disaster-recovery readiness. Administer Microsoft 365 services, including Exchange Online, Entra ID, SharePoint, Teams, identity, access, and tenant-level support. Monitor infrastructure and security health using Zabbix, Google SecOps, and related tools; investigate alerts, incidents, anomalies, backup failures, and certificate expirations. Administer IT service-management and remote-management platforms, including Kaseya Autotask and Datto, while prioritizing tickets, incidents, changes, and escalations. Support core infrastructure services and hosted applications, including Active Directory, Group Policy, DNS, DHCP, IIS, SQL Server, SFTP, certificate authorities, VPN certificates, and application license servers. Manage Apple Business Manager and Microsoft Intune enrollment for supported Apple devices and assist with endpoint configuration and access requirements. Plan and deliver infrastructure projects such as virtualization migrations, network and wireless deployments, data-center improvements, application hosting, and vendor-led implementations. Maintain accurate technical documentation, SOPs, runbooks, inventories, system configurations, compliance evidence, and knowledge-transfer materials; provide professional customer support and coordinate with vendors and Central IT. Required Education Associate or bachelor's degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education, technical training, certifications, and relevant experience. Required Experience Seven or more years of relevant infrastructure, systems administration, or enterprise IT support experience is preferred. Demonstrated experience with the following is preferred: Microsoft Windows Server, Linux, Active Directory, Group Policy, DNS, and DHCP Microsoft 365 administration, including Exchange Online, Entra ID, SharePoint, Teams, and Intune VMware vSphere/vCenter; exposure to Nutanix or other hyperconverged infrastructure a plus Enterprise storage, backup, restoration, disaster recovery, and business-continuity practices Infrastructure and security monitoring, incident response, vulnerability remediation, and information-security controls PowerShell scripting or other automation methods SQL Server, IIS, SFTP, PKI/certificate management, and application license services ITSM, change management, project coordination, vendor management, and technical documentation Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Required Skills/Licenses/Certifications Strong troubleshooting and root-cause analysis across servers, virtualization, storage, backup, cloud, identity, applications, and network services. Ability to administer secure access, privileged roles, certificates, system configurations, and operational controls in an enterprise environment. Ability to monitor system health, respond to incidents, restore services, and communicate status and risk clearly to technical and business stakeholders. Working knowledge of Microsoft 365, Windows Server, Linux, VMware, Nutanix, Veeam, PowerStore, Synology, Zabbix, Google SecOps, Kaseya Autotask, Datto RMM, and Intune or comparable technologies. Proficiency in documenting architecture, configurations, procedures, recovery steps, support knowledge, and audit or compliance evidence. Ability to manage multiple priorities, participate in daily operational reviews, and coordinate work with internal teams, vendors, and Central IT. Understanding of security governance, data classification, retention, acceptable-use requirements, and ISO 27001-aligned practices. Relevant certifications such as Microsoft, VMware, Nutanix, Veeam, CompTIA, or ITIL are preferred but not required. Availability to support planned maintenance, incident response, and after-hours escalation when business needs require.
11/12/2026
Full time
Job Description Job Description Foxconn System LLC Job Description - IT Infrastructure Engineer FLSA Status: Exempt Location: Lordstown, OH Reports To: IT Infrastructure Manager Primary Function: The IT Infrastructure Engineer administers and supports the organization's server, storage, virtualization, cloud, backup, monitoring, security, and business-application infrastructure. This position maintains reliable and secure operations, responds to incidents, supports users and projects, and develops documentation and recovery practices that minimize business disruption. Company Overview - Hon Hai Technology Group - Foxconn Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world's largest electronics manufacturer and leading provider of technological solutions with a network of over 233 campuses across 24 countries. In the US, Foxconn employs 8,000 across 56 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas, and California. As of 2025, Foxconn ranks 28th among the Fortune Global 500 and reported revenue of approximately USD $259 billion. The company's diverse product offerings span four major segments: smart consumer electronics, cloud, and networking solutions, computing, and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together, these initiatives position the company as a leader in innovation for the 21st century. Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious production methods. Duties and Responsibilities: Administer physical and virtual server environments, including Windows Server, Linux, VMware vSphere/vCenter, and the planned Nutanix platform. Manage enterprise storage and backup services, including Dell PowerStore, Synology NAS, Veeam server backup, Microsoft 365 backup, recovery testing, and disaster-recovery readiness. Administer Microsoft 365 services, including Exchange Online, Entra ID, SharePoint, Teams, identity, access, and tenant-level support. Monitor infrastructure and security health using Zabbix, Google SecOps, and related tools; investigate alerts, incidents, anomalies, backup failures, and certificate expirations. Administer IT service-management and remote-management platforms, including Kaseya Autotask and Datto, while prioritizing tickets, incidents, changes, and escalations. Support core infrastructure services and hosted applications, including Active Directory, Group Policy, DNS, DHCP, IIS, SQL Server, SFTP, certificate authorities, VPN certificates, and application license servers. Manage Apple Business Manager and Microsoft Intune enrollment for supported Apple devices and assist with endpoint configuration and access requirements. Plan and deliver infrastructure projects such as virtualization migrations, network and wireless deployments, data-center improvements, application hosting, and vendor-led implementations. Maintain accurate technical documentation, SOPs, runbooks, inventories, system configurations, compliance evidence, and knowledge-transfer materials; provide professional customer support and coordinate with vendors and Central IT. Required Education Associate or bachelor's degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education, technical training, certifications, and relevant experience. Required Experience Seven or more years of relevant infrastructure, systems administration, or enterprise IT support experience is preferred. Demonstrated experience with the following is preferred: Microsoft Windows Server, Linux, Active Directory, Group Policy, DNS, and DHCP Microsoft 365 administration, including Exchange Online, Entra ID, SharePoint, Teams, and Intune VMware vSphere/vCenter; exposure to Nutanix or other hyperconverged infrastructure a plus Enterprise storage, backup, restoration, disaster recovery, and business-continuity practices Infrastructure and security monitoring, incident response, vulnerability remediation, and information-security controls PowerShell scripting or other automation methods SQL Server, IIS, SFTP, PKI/certificate management, and application license services ITSM, change management, project coordination, vendor management, and technical documentation Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Required Skills/Licenses/Certifications Strong troubleshooting and root-cause analysis across servers, virtualization, storage, backup, cloud, identity, applications, and network services. Ability to administer secure access, privileged roles, certificates, system configurations, and operational controls in an enterprise environment. Ability to monitor system health, respond to incidents, restore services, and communicate status and risk clearly to technical and business stakeholders. Working knowledge of Microsoft 365, Windows Server, Linux, VMware, Nutanix, Veeam, PowerStore, Synology, Zabbix, Google SecOps, Kaseya Autotask, Datto RMM, and Intune or comparable technologies. Proficiency in documenting architecture, configurations, procedures, recovery steps, support knowledge, and audit or compliance evidence. Ability to manage multiple priorities, participate in daily operational reviews, and coordinate work with internal teams, vendors, and Central IT. Understanding of security governance, data classification, retention, acceptable-use requirements, and ISO 27001-aligned practices. Relevant certifications such as Microsoft, VMware, Nutanix, Veeam, CompTIA, or ITIL are preferred but not required. Availability to support planned maintenance, incident response, and after-hours escalation when business needs require.
Job Description Job Description Job Title: VP/Senior Systems and Cloud Engineer Location: Baltimore, MD Reports To: GVP/Network & Infrastructure Manager Department: IT/Operations Type/Status: Exempt Position Overview The VP/Senior Systems and Cloud Engineer is a hands-on senior technical resource responsible for the design, security, reliability, support, and improvement of the Bank's network, systems, cloud, identity, and endpoint infrastructure. The role serves as a senior escalation point, guides technical decisions, mentors IT staff, and works with stakeholders and vendors to deliver secure, resilient, and supportable solutions. Some travel is required, along with adherence to bank security, fraud prevention, BSA, risk, and compliance requirements. Key Responsibilities • Deliver secure, reliable, customer-centric technology that enables employees to serve Bank customers effectively and protects the confidentiality, integrity, and availability of systems and information. • Install, configure, administer, monitor, maintain, and troubleshoot network, server, virtualization, Microsoft 365, Microsoft Azure, identity, endpoint, backup, and related infrastructure. • Provide hands-on senior technical leadership; develop infrastructure architecture, configuration, engineering, and documentation standards. • Design and recommend infrastructure and cloud solutions that meet business, security, availability, performance, integration, support, and recovery requirements. • Implement and support security controls across Microsoft 365, Azure, Entra ID, endpoints, networks, and servers, including access, Conditional Access, privileged access, monitoring, vulnerability remediation, and secure configuration. • Investigate infrastructure, cloud, endpoint, and identity security events; support containment, remediation, recovery, and documentation with internal and external stakeholders. • Monitor infrastructure health, capacity, security, and performance; lead troubleshooting and root-cause analysis for complex, recurring, or high-impact incidents and implement corrective actions. • Maintain documented backup, recovery, disaster-recovery, and technology-resilience capabilities; participate in testing and remediate technical gaps. • Assess infrastructure lifecycle, capacity, supportability, and risk; recommend modernization, upgrades, replacement, migration, automation, or remediation. • Plan, document, test, implement, and validate infrastructure and cloud changes under established change, security, and operational controls, including rollback procedures. • Evaluate technologies, cloud services, vendors, purchases, and business initiatives for technical fit, security, integration, capacity, resilience, support, and resource requirements; recommend solutions to management. • Design and implement integrations across network, identity, infrastructure, cloud, data, security, and endpoint environments using established standards. • Provide mentoring, knowledge transfer, and escalation support while remaining actively involved in engineering, implementation, troubleshooting, and support. • Support SharePoint Online, Power BI, Power Automate, and related Microsoft 365 technologies as needed, while maintaining primary responsibility for core infrastructure engineering. • Meet applicable regulatory, risk, compliance, and training requirements, and perform other duties as assigned. Skills and Abilities • Advanced infrastructure troubleshooting across on-premises and cloud environments, including performance, availability, connectivity, identity, security, and integration issues. • Advanced knowledge of servers, virtualization, endpoint management, enterprise network architecture and hardware, TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, VPN, firewalls, wireless, and hybrid connectivity. • Strong hands-on Microsoft 365 and Azure administration, including Intune, Entra ID, Conditional Access, virtual machines, storage, backup, monitoring, identity, and access controls. • Working knowledge of infrastructure security, privileged access, vulnerability remediation, secure configuration, logging, monitoring, and incident-response support. • Proficiency with infrastructure scripting and automation technologies such as PowerShell, SQL, JSON, or similar tools. • Ability to assess technical risk, capacity, lifecycle, recovery, supportability, and integration needs and communicate practical recommendations. • Strong technical leadership, mentoring, project coordination, documentation, prioritization, analytical, and problem-solving skills without direct supervisory responsibility. • Clear written and verbal communication, including translating technical issues and recommendations for business audiences. Qualifications Required • Bachelor's degree in a related technical discipline, or an equivalent combination of education, certifications, and progressively responsible experience. • Five or more years of progressive systems, network, cloud, or infrastructure engineering experience in enterprise environments. • Hands-on experience with LAN/WAN, VPN, firewalls, servers, virtualization, cloud services, identity, endpoints, backup, monitoring, security controls, and Microsoft 365/Azure administration. • Experience with infrastructure design, technical documentation, change control, recovery, operational support, and senior-level escalation. Preferred • Master's degree in a related discipline or seven or more years of relevant engineering experience, including multi-site architecture responsibilities. • Experience with banking or regulated-industry security, compliance, disaster-recovery testing, resilience, and incident remediation. • Current or recent Microsoft Azure, Microsoft identity/security, Cisco, or comparable infrastructure certification. • Experience with SharePoint Online, Power BI, Power Automate, and related Microsoft technologies.
11/12/2026
Full time
Job Description Job Description Job Title: VP/Senior Systems and Cloud Engineer Location: Baltimore, MD Reports To: GVP/Network & Infrastructure Manager Department: IT/Operations Type/Status: Exempt Position Overview The VP/Senior Systems and Cloud Engineer is a hands-on senior technical resource responsible for the design, security, reliability, support, and improvement of the Bank's network, systems, cloud, identity, and endpoint infrastructure. The role serves as a senior escalation point, guides technical decisions, mentors IT staff, and works with stakeholders and vendors to deliver secure, resilient, and supportable solutions. Some travel is required, along with adherence to bank security, fraud prevention, BSA, risk, and compliance requirements. Key Responsibilities • Deliver secure, reliable, customer-centric technology that enables employees to serve Bank customers effectively and protects the confidentiality, integrity, and availability of systems and information. • Install, configure, administer, monitor, maintain, and troubleshoot network, server, virtualization, Microsoft 365, Microsoft Azure, identity, endpoint, backup, and related infrastructure. • Provide hands-on senior technical leadership; develop infrastructure architecture, configuration, engineering, and documentation standards. • Design and recommend infrastructure and cloud solutions that meet business, security, availability, performance, integration, support, and recovery requirements. • Implement and support security controls across Microsoft 365, Azure, Entra ID, endpoints, networks, and servers, including access, Conditional Access, privileged access, monitoring, vulnerability remediation, and secure configuration. • Investigate infrastructure, cloud, endpoint, and identity security events; support containment, remediation, recovery, and documentation with internal and external stakeholders. • Monitor infrastructure health, capacity, security, and performance; lead troubleshooting and root-cause analysis for complex, recurring, or high-impact incidents and implement corrective actions. • Maintain documented backup, recovery, disaster-recovery, and technology-resilience capabilities; participate in testing and remediate technical gaps. • Assess infrastructure lifecycle, capacity, supportability, and risk; recommend modernization, upgrades, replacement, migration, automation, or remediation. • Plan, document, test, implement, and validate infrastructure and cloud changes under established change, security, and operational controls, including rollback procedures. • Evaluate technologies, cloud services, vendors, purchases, and business initiatives for technical fit, security, integration, capacity, resilience, support, and resource requirements; recommend solutions to management. • Design and implement integrations across network, identity, infrastructure, cloud, data, security, and endpoint environments using established standards. • Provide mentoring, knowledge transfer, and escalation support while remaining actively involved in engineering, implementation, troubleshooting, and support. • Support SharePoint Online, Power BI, Power Automate, and related Microsoft 365 technologies as needed, while maintaining primary responsibility for core infrastructure engineering. • Meet applicable regulatory, risk, compliance, and training requirements, and perform other duties as assigned. Skills and Abilities • Advanced infrastructure troubleshooting across on-premises and cloud environments, including performance, availability, connectivity, identity, security, and integration issues. • Advanced knowledge of servers, virtualization, endpoint management, enterprise network architecture and hardware, TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, VPN, firewalls, wireless, and hybrid connectivity. • Strong hands-on Microsoft 365 and Azure administration, including Intune, Entra ID, Conditional Access, virtual machines, storage, backup, monitoring, identity, and access controls. • Working knowledge of infrastructure security, privileged access, vulnerability remediation, secure configuration, logging, monitoring, and incident-response support. • Proficiency with infrastructure scripting and automation technologies such as PowerShell, SQL, JSON, or similar tools. • Ability to assess technical risk, capacity, lifecycle, recovery, supportability, and integration needs and communicate practical recommendations. • Strong technical leadership, mentoring, project coordination, documentation, prioritization, analytical, and problem-solving skills without direct supervisory responsibility. • Clear written and verbal communication, including translating technical issues and recommendations for business audiences. Qualifications Required • Bachelor's degree in a related technical discipline, or an equivalent combination of education, certifications, and progressively responsible experience. • Five or more years of progressive systems, network, cloud, or infrastructure engineering experience in enterprise environments. • Hands-on experience with LAN/WAN, VPN, firewalls, servers, virtualization, cloud services, identity, endpoints, backup, monitoring, security controls, and Microsoft 365/Azure administration. • Experience with infrastructure design, technical documentation, change control, recovery, operational support, and senior-level escalation. Preferred • Master's degree in a related discipline or seven or more years of relevant engineering experience, including multi-site architecture responsibilities. • Experience with banking or regulated-industry security, compliance, disaster-recovery testing, resilience, and incident remediation. • Current or recent Microsoft Azure, Microsoft identity/security, Cisco, or comparable infrastructure certification. • Experience with SharePoint Online, Power BI, Power Automate, and related Microsoft technologies.
Job Description Job Description About Sapphire Health At Sapphire Health, we are at the forefront of operating the technology infrastructure that keeps healthcare running. Our Technology Infrastructure team builds and operates the compute, virtualization, storage, identity, and cloud platforms that healthcare providers depend on to deliver exceptional patient care. We combine enterprise-grade infrastructure technologies with proven expertise to keep critical clinical and business systems available, resilient, and secure. If you are passionate about infrastructure engineering and motivated to make a meaningful impact in healthcare, we invite you to join our dynamic team. Position Overview The Infrastructure Engineer is a mid-level technical role on the Sapphire Health infrastructure team, responsible for building, configuring, operating, and optimizing the infrastructure platforms that keep our healthcare clients' critical systems running. This is a hands-on datacenter infrastructure role, not a DevOps, SRE, or software development position. This role operates across the core infrastructure stack: compute and virtualization, storage and data protection, and cloud, supporting a fleet of more than 1,000 physical and virtual servers. The Infrastructure Engineer is expected to operate with increasing independence across these domains, taking ownership of platform administration, build and migration work, performance optimization, and infrastructure incident response. Our primary platforms include VMware vSphere as the server hypervisor, Cisco UCS and Dell PowerEdge compute, NetApp ONTAP storage, Rubrik data protection, and Microsoft Azure and Amazon Web Services; equivalent product experience is valued, and platform-specific training is provided. Working closely with the Technical Architect and supporting the development of junior team members, this position is central to maintaining operational excellence and resilience across our managed healthcare environments. Location & Onsite Requirement This is a full-time onsite position based in our downtown New Orleans office, with regular travel to hospital sites across the greater New Orleans area. Candidates must live within a 45 minute drive of downtown New Orleans (North Shore included), or be willing to relocate within that radius. This role is not remote. Core Qualifications Required 4+ years of progressive infrastructure engineering experience across virtualization, storage, identity, and cloud Strong hands-on experience with VMware vSphere (vCenter and ESXi); experience with Citrix Hypervisor (XenServer) or other enterprise hypervisors (Nutanix AHV, Microsoft Hyper-V) also valued Experience with enterprise compute hardware, primarily Cisco UCS and Dell PowerEdge Hands-on experience with NetApp ONTAP storage (volumes, snapshots, replication) Experience with enterprise backup and data protection platforms (e.g., Rubrik, Veeam, Commvault), including restores and recovery testing Experience administering cloud resources across Microsoft Azure and Amazon Web Services Experience administering enterprise identity infrastructure (Active Directory, Entra ID, ADFS, and PKI) Preferred Citrix application and desktop delivery experience (StoreFront, Delivery Controllers, machine catalogs, NetScaler) Azure Virtual Desktop experience Key Responsibilities Compute & Virtualization Build, configure, and maintain the VMware vSphere environment (vCenter and ESXi) that hosts all server workloads, including provisioning and performance optimization Provision and manage enterprise compute on Cisco UCS and Dell PowerEdge Provision, right-size, and troubleshoot virtual machines supporting clinical and business workloads across a fleet of more than 1,000 servers Support the Citrix Hypervisor (XenServer) environment that underpins virtual desktop delivery Storage, Backup & Recovery Provision and manage NetApp ONTAP storage, including volumes, snapshots, and replication, and monitor capacity and performance through Active IQ Unified Manager Administer Rubrik data protection, including backup SLA configuration, monitoring, and execution of restores Perform and validate recovery testing to confirm workloads can be restored within defined objectives Investigate and resolve storage and backup issues, escalating architectural decisions to the Technical Architect Cloud Infrastructure Administer cloud resources across Microsoft Azure and Amazon Web Services, including the Microsoft 365 tenant and Exchange Online Support cloud migration and hybrid connectivity work under the direction of the Technical Architect Support the planned expansion of Azure Virtual Desktop for cloud-based desktop delivery Monitor cloud resource utilization and performance across both tenants Service Operations, Monitoring & Resilience Participate in the team's on-call rotation, responding to after-hours infrastructure incidents Own firmware and code-level updates for the platforms in scope, including hypervisor builds, storage controllers, and Cisco UCS and Dell PowerEdge firmware Support the routine server patching process, including validating patches against managed workloads and coordinating maintenance windows Monitor infrastructure health and performance through our monitoring platforms, and keep asset inventory accurate through discovery tooling Contribute to capacity planning and hardware refresh execution across the infrastructure footprint Respond to infrastructure incidents, performing triage, containment, and remediation, and contributing to root cause analysis Prepare and execute changes within the change management process, ensuring production-impacting work is vetted and run within approved windows Maintain infrastructure runbooks for the systems under management Collaboration & Development Provide guidance and peer support to junior team members, helping to elevate the technical capabilities of the broader team Collaborate with the Technical Architect on infrastructure design decisions and contribute technical input to architecture discussions Contribute to team knowledge sharing, documenting operational know-how and platform configurations for the broader team Pursue continuous professional development through platform-specific training and industry certifications Training & Certification Expectations The Infrastructure Engineer is expected to maintain and pursue certifications that align with the platforms and responsibilities of the role. Equivalent certifications from prior platform experience are recognized, and platform-specific training for our environment is provided. The following represents the target certification profile: Required: VMware Certified Professional (VCP-DCV) or equivalent mid-level infrastructure certification Preferred: AWS Certified Solutions Architect Associate (or comparable Azure certification) and NetApp Certified Data Administrator (NCDA); expected within first year if not held at hire Plus: Citrix Certified Associate (CCA-V) for candidates with Citrix delivery experience Growth: VMware Certified Advanced Professional (VCAP-DCV), AWS Certified Solutions Architect Professional, or an advanced storage certification Growth Opportunity The Infrastructure Engineer role offers a clear path toward senior technical leadership within the Sapphire Health infrastructure practice. Team members gain deep exposure to enterprise infrastructure architecture, complex healthcare environments, and large-scale project work while building the platform expertise and design thinking needed to advance into a Technical Architect role. This position provides increasing autonomy and ownership as proficiency grows, with direct mentorship from senior infrastructure leadership. Why Sapphire Health? Make a meaningful impact keeping critical healthcare delivery and patient care systems available Comprehensive benefits, including competitive compensation and health insurance Professional development with a clear technical career progression from Specialist to Engineer to Architect Collaborative, inclusive culture that values innovation and growing autonomy Opportunity to work with enterprise-grade infrastructure technologies across diverse healthcare environments This role is ideal for infrastructure professionals ready to take ownership of complex technical challenges across a modern infrastructure stack while growing toward senior leadership in keeping critical healthcare systems available and resilient.
11/12/2026
Full time
Job Description Job Description About Sapphire Health At Sapphire Health, we are at the forefront of operating the technology infrastructure that keeps healthcare running. Our Technology Infrastructure team builds and operates the compute, virtualization, storage, identity, and cloud platforms that healthcare providers depend on to deliver exceptional patient care. We combine enterprise-grade infrastructure technologies with proven expertise to keep critical clinical and business systems available, resilient, and secure. If you are passionate about infrastructure engineering and motivated to make a meaningful impact in healthcare, we invite you to join our dynamic team. Position Overview The Infrastructure Engineer is a mid-level technical role on the Sapphire Health infrastructure team, responsible for building, configuring, operating, and optimizing the infrastructure platforms that keep our healthcare clients' critical systems running. This is a hands-on datacenter infrastructure role, not a DevOps, SRE, or software development position. This role operates across the core infrastructure stack: compute and virtualization, storage and data protection, and cloud, supporting a fleet of more than 1,000 physical and virtual servers. The Infrastructure Engineer is expected to operate with increasing independence across these domains, taking ownership of platform administration, build and migration work, performance optimization, and infrastructure incident response. Our primary platforms include VMware vSphere as the server hypervisor, Cisco UCS and Dell PowerEdge compute, NetApp ONTAP storage, Rubrik data protection, and Microsoft Azure and Amazon Web Services; equivalent product experience is valued, and platform-specific training is provided. Working closely with the Technical Architect and supporting the development of junior team members, this position is central to maintaining operational excellence and resilience across our managed healthcare environments. Location & Onsite Requirement This is a full-time onsite position based in our downtown New Orleans office, with regular travel to hospital sites across the greater New Orleans area. Candidates must live within a 45 minute drive of downtown New Orleans (North Shore included), or be willing to relocate within that radius. This role is not remote. Core Qualifications Required 4+ years of progressive infrastructure engineering experience across virtualization, storage, identity, and cloud Strong hands-on experience with VMware vSphere (vCenter and ESXi); experience with Citrix Hypervisor (XenServer) or other enterprise hypervisors (Nutanix AHV, Microsoft Hyper-V) also valued Experience with enterprise compute hardware, primarily Cisco UCS and Dell PowerEdge Hands-on experience with NetApp ONTAP storage (volumes, snapshots, replication) Experience with enterprise backup and data protection platforms (e.g., Rubrik, Veeam, Commvault), including restores and recovery testing Experience administering cloud resources across Microsoft Azure and Amazon Web Services Experience administering enterprise identity infrastructure (Active Directory, Entra ID, ADFS, and PKI) Preferred Citrix application and desktop delivery experience (StoreFront, Delivery Controllers, machine catalogs, NetScaler) Azure Virtual Desktop experience Key Responsibilities Compute & Virtualization Build, configure, and maintain the VMware vSphere environment (vCenter and ESXi) that hosts all server workloads, including provisioning and performance optimization Provision and manage enterprise compute on Cisco UCS and Dell PowerEdge Provision, right-size, and troubleshoot virtual machines supporting clinical and business workloads across a fleet of more than 1,000 servers Support the Citrix Hypervisor (XenServer) environment that underpins virtual desktop delivery Storage, Backup & Recovery Provision and manage NetApp ONTAP storage, including volumes, snapshots, and replication, and monitor capacity and performance through Active IQ Unified Manager Administer Rubrik data protection, including backup SLA configuration, monitoring, and execution of restores Perform and validate recovery testing to confirm workloads can be restored within defined objectives Investigate and resolve storage and backup issues, escalating architectural decisions to the Technical Architect Cloud Infrastructure Administer cloud resources across Microsoft Azure and Amazon Web Services, including the Microsoft 365 tenant and Exchange Online Support cloud migration and hybrid connectivity work under the direction of the Technical Architect Support the planned expansion of Azure Virtual Desktop for cloud-based desktop delivery Monitor cloud resource utilization and performance across both tenants Service Operations, Monitoring & Resilience Participate in the team's on-call rotation, responding to after-hours infrastructure incidents Own firmware and code-level updates for the platforms in scope, including hypervisor builds, storage controllers, and Cisco UCS and Dell PowerEdge firmware Support the routine server patching process, including validating patches against managed workloads and coordinating maintenance windows Monitor infrastructure health and performance through our monitoring platforms, and keep asset inventory accurate through discovery tooling Contribute to capacity planning and hardware refresh execution across the infrastructure footprint Respond to infrastructure incidents, performing triage, containment, and remediation, and contributing to root cause analysis Prepare and execute changes within the change management process, ensuring production-impacting work is vetted and run within approved windows Maintain infrastructure runbooks for the systems under management Collaboration & Development Provide guidance and peer support to junior team members, helping to elevate the technical capabilities of the broader team Collaborate with the Technical Architect on infrastructure design decisions and contribute technical input to architecture discussions Contribute to team knowledge sharing, documenting operational know-how and platform configurations for the broader team Pursue continuous professional development through platform-specific training and industry certifications Training & Certification Expectations The Infrastructure Engineer is expected to maintain and pursue certifications that align with the platforms and responsibilities of the role. Equivalent certifications from prior platform experience are recognized, and platform-specific training for our environment is provided. The following represents the target certification profile: Required: VMware Certified Professional (VCP-DCV) or equivalent mid-level infrastructure certification Preferred: AWS Certified Solutions Architect Associate (or comparable Azure certification) and NetApp Certified Data Administrator (NCDA); expected within first year if not held at hire Plus: Citrix Certified Associate (CCA-V) for candidates with Citrix delivery experience Growth: VMware Certified Advanced Professional (VCAP-DCV), AWS Certified Solutions Architect Professional, or an advanced storage certification Growth Opportunity The Infrastructure Engineer role offers a clear path toward senior technical leadership within the Sapphire Health infrastructure practice. Team members gain deep exposure to enterprise infrastructure architecture, complex healthcare environments, and large-scale project work while building the platform expertise and design thinking needed to advance into a Technical Architect role. This position provides increasing autonomy and ownership as proficiency grows, with direct mentorship from senior infrastructure leadership. Why Sapphire Health? Make a meaningful impact keeping critical healthcare delivery and patient care systems available Comprehensive benefits, including competitive compensation and health insurance Professional development with a clear technical career progression from Specialist to Engineer to Architect Collaborative, inclusive culture that values innovation and growing autonomy Opportunity to work with enterprise-grade infrastructure technologies across diverse healthcare environments This role is ideal for infrastructure professionals ready to take ownership of complex technical challenges across a modern infrastructure stack while growing toward senior leadership in keeping critical healthcare systems available and resilient.
Job Description Job Description JOB DESCRIPTION Job Title: IT Infrastructure Systems Engineer Department: Technology Reports To: IT Infrastructure Supervisor FLSA Status: Salary Grade: Revision Date: SUMMARY Are you a motivated and high performing individual who has strong people and organizational skills? Do you have a desire to work at a local business dedicated to meeting the financial needs customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Customer has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of IT Infrastructure Systems Engineer in the Technology Department. This position involves working with all technology staff to ensure infrastructure services meet or exceed business and technical requirements. Customer's IT Infrastructure Systems Engineer is an innovative and highly experienced team member who can plan and support the future growth and expansion of the bank's IT Infrastructure. In this role, the IT Infrastructure Systems Engineer will ensure infrastructure systems are performing as designed, reliable, and secure; strategize on solutions to tackle complex problems; and work with all levels of bank employees to provide technical support. This includes working a typical 8 am to 5 pm schedule with a variety of systems, software applications, and hardware platforms in an environment that places significant importance on the security of the confidential data assets entrusted to us by our customers The IT Infrastructure Systems Engineer is responsible for the overall maintenance and operations of secure and highly available computing platforms, servers, storage devices, and networks. The IT Infrastructure Engineer will plan, direct, install, maintain, upgrade, and continuously monitor and improve the operating environment. This includes identifying and responding to incidents and problems and planning for growth. The IT Infrastructure Engineer shall deploy the release of new technologies and well as design, install, configure, test and maintain servers, storage devices, networks, operating systems and related utilities and hardware. The Infrastructure Engineer must possess good communication skills and be able to work collaboratively with both business and customer engagement teams. The ideal candidate for this position has at least 5 years of experience in a hands-on role in a fast-paced, dynamic environment, who serves the needs of a technically advanced community bank. A successful person in this role is highly accountable, able to build professional working relationships, driven by a sense of urgency, creative and innovative, passionate in all they do, and willing to say what they mean and mean what they say. CUSTOMERis excited to add to our team individuals who embrace technology excellence, seek to wow their customers, and to fulfill the Bank's vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design, build, maintain, monitor, and support infrastructure environments and data center facilities Act as technical liaison between the IT Infrastructure team and Business Systems Analysts to provide insight into upcoming implementations and strategies including validation of ongoing solutions supportability Works across teams to ensure IT system upgrades, deployments and maintenance are conducted with minimal impact to the operation Continuously monitor and evaluate IT Infrastructure security, providing ongoing recommendations and reporting any issues when appropriate Participate in design, implementation and execution of backup and disaster recovery Implement and maintain a global VMware virtual infrastructure Install, configure, and maintain a multi-tiered storage environment. Support a global Active Directory and a Clustered File Server environment. Support heterogeneous, multi-vendor server hardware, including blade and rack-mounted servers as well as converged infrastructure platforms. Maintain web and application servers for production and disaster recovery environments. Define, implement, and monitor solutions and tools that automate and alert on systems and network performance and issues Provide after-hours support for infrastructure-related emergencies as well as off-hours system maintenance Responsible for the evaluation, selection recommendation and installation of hardware and software systems required for network operations, security, and protection of customer information and company confidential information in both the production and backup/disaster recovery environments Assists in training bank employees with hardware and software utilization and maintenance. Responsible for installation, maintenance, and upgrading of the existing telephone system. Plan, develop, organize, write, edit and keep current documentation including project plans, project proposals, technical operation documentation, procedure documentation, network diagrams, data flow diagrams, technical support documentation, and scope of work documentation. Complete risk management tasks for areas of responsibility or as assigned including but not limited to: required risk assessments are completed and revisited at required intervals; all vendor management due diligence, risk assessments, monitoring and other documentation is completed for new and existing technology vendors as required. Other duties as assigned. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED) 5 years of experience in general Data Center Management 5 years of experience with increasing responsibility in a network administration role 5 years of experience with computing server and hardware management 5 years of experience with systems administration 5 years of experience with SAN technologies Experience working in data centers consisting of ISeries and Dell hardware. Knowledge and experience in the design, implementation and support of VMware's product line, including vSphere, vCloud, Director,View and SRM Working technical knowledge of Microsoft operating systems and services in a multi-site topology, including Active Directory, Group Policy, DNS, DFS, IIS and Cluster Services Working knowledge and experience with configuring and managing O365 including, Outlook, SharePoint, One Drive, etc. Experience with multiple enterprise backup strategies, including agent and SAN based backups, snapshots, and file and block level replication Working knowledge of PowerShell or similar scripting language(s) Experience monitoring, maintaining and performance tuning storage arrays Experience with an enterprise monitoring solution, such as Zabbix, SolarWinds, Nagios, etc. Advanced knowledge of MS Windows Server 2016 and MS Windows 10 Experience working with VDI solutions such as VMware Horizon Experience working with Cisco and Dell Data Center equipment Solid understanding of LAN/WAN technologies Basic understanding of VoIP technologies Strong communication and documentation skills PREFERENCES Bachelor's degree from an accredited college in Computer Science, Information Technology, Business, Banking, or related field Work experience and/or training in banking, finance industry VMware certification MCSE, MCITP, and CCNP certifications VCP or CCNA certification Microsoft Exchange Server experience Experience with HP and Dell servers and/or Nutanix converged infrastructure Experience with computing support roles desired, including security administration, service desk, and operating system support Working technical knowledge of Linux operating systems (i.e., RHEL and Ubuntu) JOB COMPETENCIES Architecture: Understand and use IT enterprise principles, guidelines or rules to direct the process of acquiring, building, modifying and interfacing IT resources throughout the enterprise. Cloud Computing: Deliver of computing services over the Internet-including servers, storage, databases, networking, software, analytics, and intelligence to offer faster innovation, flexible resources, and economies of scale. Data Center: Build, maintain, and operate a local, remote or cloud-based capability to operate hardware and software systems using server, network, and storage solutions Network: Build, maintain, and operate an enterprise network using LAN and WAN technologies using local or vendor provided services. Servers: Build, maintain, and operate computing platforms including hardware and operating systems. Storage: Build, maintain, and operate a tiered storage environment including on-premises and cloud solutions. Telephony: Build, maintain, and operate a VoIP telephone system including hardware, software, and third-party capabilities. Database: Build, maintain, and operate database systems. Responsible for physical database design . click apply for full job details
11/12/2026
Full time
Job Description Job Description JOB DESCRIPTION Job Title: IT Infrastructure Systems Engineer Department: Technology Reports To: IT Infrastructure Supervisor FLSA Status: Salary Grade: Revision Date: SUMMARY Are you a motivated and high performing individual who has strong people and organizational skills? Do you have a desire to work at a local business dedicated to meeting the financial needs customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Customer has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of IT Infrastructure Systems Engineer in the Technology Department. This position involves working with all technology staff to ensure infrastructure services meet or exceed business and technical requirements. Customer's IT Infrastructure Systems Engineer is an innovative and highly experienced team member who can plan and support the future growth and expansion of the bank's IT Infrastructure. In this role, the IT Infrastructure Systems Engineer will ensure infrastructure systems are performing as designed, reliable, and secure; strategize on solutions to tackle complex problems; and work with all levels of bank employees to provide technical support. This includes working a typical 8 am to 5 pm schedule with a variety of systems, software applications, and hardware platforms in an environment that places significant importance on the security of the confidential data assets entrusted to us by our customers The IT Infrastructure Systems Engineer is responsible for the overall maintenance and operations of secure and highly available computing platforms, servers, storage devices, and networks. The IT Infrastructure Engineer will plan, direct, install, maintain, upgrade, and continuously monitor and improve the operating environment. This includes identifying and responding to incidents and problems and planning for growth. The IT Infrastructure Engineer shall deploy the release of new technologies and well as design, install, configure, test and maintain servers, storage devices, networks, operating systems and related utilities and hardware. The Infrastructure Engineer must possess good communication skills and be able to work collaboratively with both business and customer engagement teams. The ideal candidate for this position has at least 5 years of experience in a hands-on role in a fast-paced, dynamic environment, who serves the needs of a technically advanced community bank. A successful person in this role is highly accountable, able to build professional working relationships, driven by a sense of urgency, creative and innovative, passionate in all they do, and willing to say what they mean and mean what they say. CUSTOMERis excited to add to our team individuals who embrace technology excellence, seek to wow their customers, and to fulfill the Bank's vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design, build, maintain, monitor, and support infrastructure environments and data center facilities Act as technical liaison between the IT Infrastructure team and Business Systems Analysts to provide insight into upcoming implementations and strategies including validation of ongoing solutions supportability Works across teams to ensure IT system upgrades, deployments and maintenance are conducted with minimal impact to the operation Continuously monitor and evaluate IT Infrastructure security, providing ongoing recommendations and reporting any issues when appropriate Participate in design, implementation and execution of backup and disaster recovery Implement and maintain a global VMware virtual infrastructure Install, configure, and maintain a multi-tiered storage environment. Support a global Active Directory and a Clustered File Server environment. Support heterogeneous, multi-vendor server hardware, including blade and rack-mounted servers as well as converged infrastructure platforms. Maintain web and application servers for production and disaster recovery environments. Define, implement, and monitor solutions and tools that automate and alert on systems and network performance and issues Provide after-hours support for infrastructure-related emergencies as well as off-hours system maintenance Responsible for the evaluation, selection recommendation and installation of hardware and software systems required for network operations, security, and protection of customer information and company confidential information in both the production and backup/disaster recovery environments Assists in training bank employees with hardware and software utilization and maintenance. Responsible for installation, maintenance, and upgrading of the existing telephone system. Plan, develop, organize, write, edit and keep current documentation including project plans, project proposals, technical operation documentation, procedure documentation, network diagrams, data flow diagrams, technical support documentation, and scope of work documentation. Complete risk management tasks for areas of responsibility or as assigned including but not limited to: required risk assessments are completed and revisited at required intervals; all vendor management due diligence, risk assessments, monitoring and other documentation is completed for new and existing technology vendors as required. Other duties as assigned. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED) 5 years of experience in general Data Center Management 5 years of experience with increasing responsibility in a network administration role 5 years of experience with computing server and hardware management 5 years of experience with systems administration 5 years of experience with SAN technologies Experience working in data centers consisting of ISeries and Dell hardware. Knowledge and experience in the design, implementation and support of VMware's product line, including vSphere, vCloud, Director,View and SRM Working technical knowledge of Microsoft operating systems and services in a multi-site topology, including Active Directory, Group Policy, DNS, DFS, IIS and Cluster Services Working knowledge and experience with configuring and managing O365 including, Outlook, SharePoint, One Drive, etc. Experience with multiple enterprise backup strategies, including agent and SAN based backups, snapshots, and file and block level replication Working knowledge of PowerShell or similar scripting language(s) Experience monitoring, maintaining and performance tuning storage arrays Experience with an enterprise monitoring solution, such as Zabbix, SolarWinds, Nagios, etc. Advanced knowledge of MS Windows Server 2016 and MS Windows 10 Experience working with VDI solutions such as VMware Horizon Experience working with Cisco and Dell Data Center equipment Solid understanding of LAN/WAN technologies Basic understanding of VoIP technologies Strong communication and documentation skills PREFERENCES Bachelor's degree from an accredited college in Computer Science, Information Technology, Business, Banking, or related field Work experience and/or training in banking, finance industry VMware certification MCSE, MCITP, and CCNP certifications VCP or CCNA certification Microsoft Exchange Server experience Experience with HP and Dell servers and/or Nutanix converged infrastructure Experience with computing support roles desired, including security administration, service desk, and operating system support Working technical knowledge of Linux operating systems (i.e., RHEL and Ubuntu) JOB COMPETENCIES Architecture: Understand and use IT enterprise principles, guidelines or rules to direct the process of acquiring, building, modifying and interfacing IT resources throughout the enterprise. Cloud Computing: Deliver of computing services over the Internet-including servers, storage, databases, networking, software, analytics, and intelligence to offer faster innovation, flexible resources, and economies of scale. Data Center: Build, maintain, and operate a local, remote or cloud-based capability to operate hardware and software systems using server, network, and storage solutions Network: Build, maintain, and operate an enterprise network using LAN and WAN technologies using local or vendor provided services. Servers: Build, maintain, and operate computing platforms including hardware and operating systems. Storage: Build, maintain, and operate a tiered storage environment including on-premises and cloud solutions. Telephony: Build, maintain, and operate a VoIP telephone system including hardware, software, and third-party capabilities. Database: Build, maintain, and operate database systems. Responsible for physical database design . click apply for full job details
Agil3 Technology Solutions (A3T)
Quantico, Virginia
Job Description Job Description A3T is seeking an experienced Senior Systems Engineer to provide enterprise-level systems engineering and technical support for the U.S. Government environment. The Senior Systems Engineer will serve as a senior technical resource responsible for the design, configuration, administration, monitoring, troubleshooting, security, optimization, and sustainment of enterprise IT systems and services. The customer environment includes on-premises infrastructure, Microsoft Azure IL2 cloud services, Microsoft 365, virtualized infrastructure, data centers, enterprise networks, applications, and end-user services. The successful candidate will provide Tier III engineering and technical escalation support while working closely with Systems Administrators, Network Engineers, Cloud Engineers, Cybersecurity personnel, and Technical Support staff. Key Responsibilities Configure, manage, monitor, troubleshoot, document, and secure enterprise network and systems services, including DNS, DHCP, NTP, SNMP, HTTP/HTTPS, SSH, LDAP/LDAPS, and SMTP. Engineer, administer, maintain, and sustain Microsoft-based enterprise infrastructure and associated services. Support physical and virtual server environments and associated enterprise applications. Support Microsoft 365 services and their integration with the customer enterprise environment. Support virtualized infrastructure, including VMware and virtual desktop technologies. Monitor system availability, performance, capacity, reliability, and security and proactively identify potential service degradation. Perform advanced troubleshooting and root-cause analysis for complex server, application, infrastructure, and service issues. Implement operating system, server, application, and network-service patches and updates in accordance with applicable IAVA, IAVB, IAVM, operational directives, and cybersecurity requirements. Develop and maintain system configurations, engineering documentation, architecture diagrams, Standard Operating Procedures (SOPs), technical procedures, and other system documentation. Develop and maintain backup, restoration, continuity, and disaster-recovery strategies for supported systems. Support data-center and cloud infrastructure performance, availability, and capacity requirements. Evaluate system lifecycle status and provide recommendations concerning End-of-Life (EOL), End-of-Support (EOS), modernization, and technology refresh. Plan and support system upgrades, migrations, integrations, and technology-refresh activities. Validate proposed technical solutions and system designs before implementation. Troubleshoot connectivity and integration issues involving servers, applications, cloud resources, network services, and enterprise infrastructure. Support configuration and change-management processes and ensure technical changes are properly documented. Provide Tier III escalation support to Systems Administrators and Technical Support personnel. Participate in incident, problem, and root-cause analysis and develop corrective actions for recurring technical problems. Develop After Action Reports (AARs), technical findings, lessons learned, and recommendations following significant incidents or system changes. Coordinate with Network Engineering, Cloud Engineering, Cybersecurity, RMF/ATO, Knowledge Management, and Technical Support teams. Provide technical guidance and mentorship to junior and mid-level systems personnel. Minimum Experience: Must have 8+ years of progressively responsible IT systems engineering, systems administration, or enterprise infrastructure experience. Must have an active DoD Secret security clearance. Must meet applicable DoD 8140 / DCWF requirements for Work Role 451 at the Advanced proficiency level. Demonstrated experience supporting complex DoD, Federal Government, or comparable enterprise IT environments. Advanced experience with Microsoft Windows Server environments. Strong knowledge of Active Directory, Group Policy, DNS, DHCP, LDAP/LDAPS, PKI, and enterprise identity/access services. Experience administering and troubleshooting Microsoft 365 enterprise services. Experience with virtualization technologies such as VMware vSphere/ESXi. Experience supporting physical and virtual server environments. Experience with enterprise backup, restoration, disaster recovery, and business-continuity technologies. Experience performing server and application patching and vulnerability remediation. Working knowledge of DISA STIGs, IAVM/IAVA requirements, cybersecurity hardening, and DoD configuration-management practices. Experience with enterprise monitoring, performance analysis, capacity management, and troubleshooting tools. Ability to diagnose complex technical problems spanning servers, applications, network services, virtualization, storage, and cloud infrastructure. Demonstrated ability to develop technical documentation, SOPs, architecture diagrams, engineering plans, and troubleshooting procedures. Strong written and verbal communication skills and the ability to communicate technical information effectively to both technical and nontechnical stakeholders. Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, Cybersecurity, or related technical discipline. Microsoft role-based certification relevant to Windows Server, Azure, or Microsoft 365. VMware VCP or equivalent virtualization certification. CompTIA Security+, CySA+, CASP+/SecurityX, CISSP, or comparable certification. ITIL Foundation or experience working in an ITIL-based service-management environment. Experience with ServiceNow or comparable enterprise ITSM/ticketing systems. Experience supporting Azure/hybrid-cloud environments. Experience with PowerShell and other administrative scripting/automation technologies. Previous USMC, Navy, DISA, or DoD enterprise IT experience. Experience operating within geographically dispersed enterprise environments Compensation A3T is committed to offering competitive compensation based on individual qualifications and business needs. The salary range posted for this position represents a reasonable estimate of the expected pay range; however, actual compensation may vary depending on factors such as geographic location, education, certifications, technical skills, relevant experience, knowledge, and overall qualifications. The posted range is intended to reflect the typical salary range for this role within A3T. Target Salary for this Role: $115,000 - $140,000 Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking , and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR 6pEMzo0SRA
11/12/2026
Full time
Job Description Job Description A3T is seeking an experienced Senior Systems Engineer to provide enterprise-level systems engineering and technical support for the U.S. Government environment. The Senior Systems Engineer will serve as a senior technical resource responsible for the design, configuration, administration, monitoring, troubleshooting, security, optimization, and sustainment of enterprise IT systems and services. The customer environment includes on-premises infrastructure, Microsoft Azure IL2 cloud services, Microsoft 365, virtualized infrastructure, data centers, enterprise networks, applications, and end-user services. The successful candidate will provide Tier III engineering and technical escalation support while working closely with Systems Administrators, Network Engineers, Cloud Engineers, Cybersecurity personnel, and Technical Support staff. Key Responsibilities Configure, manage, monitor, troubleshoot, document, and secure enterprise network and systems services, including DNS, DHCP, NTP, SNMP, HTTP/HTTPS, SSH, LDAP/LDAPS, and SMTP. Engineer, administer, maintain, and sustain Microsoft-based enterprise infrastructure and associated services. Support physical and virtual server environments and associated enterprise applications. Support Microsoft 365 services and their integration with the customer enterprise environment. Support virtualized infrastructure, including VMware and virtual desktop technologies. Monitor system availability, performance, capacity, reliability, and security and proactively identify potential service degradation. Perform advanced troubleshooting and root-cause analysis for complex server, application, infrastructure, and service issues. Implement operating system, server, application, and network-service patches and updates in accordance with applicable IAVA, IAVB, IAVM, operational directives, and cybersecurity requirements. Develop and maintain system configurations, engineering documentation, architecture diagrams, Standard Operating Procedures (SOPs), technical procedures, and other system documentation. Develop and maintain backup, restoration, continuity, and disaster-recovery strategies for supported systems. Support data-center and cloud infrastructure performance, availability, and capacity requirements. Evaluate system lifecycle status and provide recommendations concerning End-of-Life (EOL), End-of-Support (EOS), modernization, and technology refresh. Plan and support system upgrades, migrations, integrations, and technology-refresh activities. Validate proposed technical solutions and system designs before implementation. Troubleshoot connectivity and integration issues involving servers, applications, cloud resources, network services, and enterprise infrastructure. Support configuration and change-management processes and ensure technical changes are properly documented. Provide Tier III escalation support to Systems Administrators and Technical Support personnel. Participate in incident, problem, and root-cause analysis and develop corrective actions for recurring technical problems. Develop After Action Reports (AARs), technical findings, lessons learned, and recommendations following significant incidents or system changes. Coordinate with Network Engineering, Cloud Engineering, Cybersecurity, RMF/ATO, Knowledge Management, and Technical Support teams. Provide technical guidance and mentorship to junior and mid-level systems personnel. Minimum Experience: Must have 8+ years of progressively responsible IT systems engineering, systems administration, or enterprise infrastructure experience. Must have an active DoD Secret security clearance. Must meet applicable DoD 8140 / DCWF requirements for Work Role 451 at the Advanced proficiency level. Demonstrated experience supporting complex DoD, Federal Government, or comparable enterprise IT environments. Advanced experience with Microsoft Windows Server environments. Strong knowledge of Active Directory, Group Policy, DNS, DHCP, LDAP/LDAPS, PKI, and enterprise identity/access services. Experience administering and troubleshooting Microsoft 365 enterprise services. Experience with virtualization technologies such as VMware vSphere/ESXi. Experience supporting physical and virtual server environments. Experience with enterprise backup, restoration, disaster recovery, and business-continuity technologies. Experience performing server and application patching and vulnerability remediation. Working knowledge of DISA STIGs, IAVM/IAVA requirements, cybersecurity hardening, and DoD configuration-management practices. Experience with enterprise monitoring, performance analysis, capacity management, and troubleshooting tools. Ability to diagnose complex technical problems spanning servers, applications, network services, virtualization, storage, and cloud infrastructure. Demonstrated ability to develop technical documentation, SOPs, architecture diagrams, engineering plans, and troubleshooting procedures. Strong written and verbal communication skills and the ability to communicate technical information effectively to both technical and nontechnical stakeholders. Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, Cybersecurity, or related technical discipline. Microsoft role-based certification relevant to Windows Server, Azure, or Microsoft 365. VMware VCP or equivalent virtualization certification. CompTIA Security+, CySA+, CASP+/SecurityX, CISSP, or comparable certification. ITIL Foundation or experience working in an ITIL-based service-management environment. Experience with ServiceNow or comparable enterprise ITSM/ticketing systems. Experience supporting Azure/hybrid-cloud environments. Experience with PowerShell and other administrative scripting/automation technologies. Previous USMC, Navy, DISA, or DoD enterprise IT experience. Experience operating within geographically dispersed enterprise environments Compensation A3T is committed to offering competitive compensation based on individual qualifications and business needs. The salary range posted for this position represents a reasonable estimate of the expected pay range; however, actual compensation may vary depending on factors such as geographic location, education, certifications, technical skills, relevant experience, knowledge, and overall qualifications. The posted range is intended to reflect the typical salary range for this role within A3T. Target Salary for this Role: $115,000 - $140,000 Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking , and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR 6pEMzo0SRA
Job Description Job Description ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions-from our physical units in the field to a powerful Agentic AI platform-that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it. We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it. A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and on the Inc. 5000 Rocky Mountain Regional list for 2025. Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025 , and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024. Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025. ABOUT THIS ROLE As Systems Engineer III, you will serve as the primary architect and administrator of our enterprise Okta ecosystem and SaaS integration footprint. Reporting to the Sr. Manager, IT Operations, this senior individual contributor role is charged with auditing, standardizing, and optimizing our identity architecture to eliminate toil and enforce strict security postures. Working alongside Security, Networking, and Application engineering teams, you will establish dependable operational baselines, build resilient automations, and safeguard access to mission-critical platforms. This role is based on-site out of our corporate headquarters in American Fork, Utah. ROLE RESPONSIBILITIES Own the global administration, configuration, and architectural integrity of the Okta tenant, including SSO policies, adaptive MFA, and lifecycle management workflows. Perform an immediate, exhaustive audit of the existing identity infrastructure to baseline configurations, remediate technical drift, and establish complete operational documentation. Architect and scale automations using Okta Workflows, REST APIs, and scripting (PowerShell/Python) to streamline end-to-end user provisioning, de-provisioning, and role transitions. Scope, implement, and maintain enterprise SaaS integrations (such as Salesforce, Google Workspace, Microsoft 365, and Jira) via SAML, OAuth, OIDC, and SCIM protocols. Build robust telemetry, alerting, and proactive reporting to monitor integration health, detect authentication anomalies, and resolve performance bottlenecks before they disrupt operations. Partner with InfoSec and Compliance teams to enforce zero-trust identity policies, support access certification reviews, and provide audit-ready evidence for regulatory frameworks. Collaborate closely with cross-functional engineering teams to translate evolving business requirements into scalable, secure identity patterns and contribute to the broader infrastructure roadmap. Provide advanced tier-III troubleshooting support for complex authentication incidents, participating in an informal, low-volume on-call rotation for critical access disruptions. OUR IDEAL CANDIDATE 5+ years of dedicated systems or identity engineering experience within high-growth enterprise infrastructure environments. Deep, authoritative hands-on expertise administering and architecting the Okta platform; this specialization is the core qualification for the role. Proven success configuring and troubleshooting enterprise SaaS integrations leveraging SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM directory syncing. Proficient scripting ability in PowerShell or Python to interact directly with identity APIs and automate complex lifecycle processes. Demonstrated self-sufficiency and investigative rigor, with a track record of stepping into undocumented environments, identifying operational risks, and driving systematic remediation. Exceptional documentation discipline and a clear communication style capable of articulating identity risk and architecture to both technical and executive stakeholders. Background managing cloud directory services and role-based access controls across major cloud platforms (AWS, Azure, or GCP) is highly preferred. Relevant industry certifications (such as Okta Certified Administrator, Okta Certified Consultant, or equivalent) or a degree in Computer Science/IT are preferred advantages. BENEFITS We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.
11/12/2026
Full time
Job Description Job Description ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions-from our physical units in the field to a powerful Agentic AI platform-that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it. We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it. A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and on the Inc. 5000 Rocky Mountain Regional list for 2025. Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025 , and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024. Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025. ABOUT THIS ROLE As Systems Engineer III, you will serve as the primary architect and administrator of our enterprise Okta ecosystem and SaaS integration footprint. Reporting to the Sr. Manager, IT Operations, this senior individual contributor role is charged with auditing, standardizing, and optimizing our identity architecture to eliminate toil and enforce strict security postures. Working alongside Security, Networking, and Application engineering teams, you will establish dependable operational baselines, build resilient automations, and safeguard access to mission-critical platforms. This role is based on-site out of our corporate headquarters in American Fork, Utah. ROLE RESPONSIBILITIES Own the global administration, configuration, and architectural integrity of the Okta tenant, including SSO policies, adaptive MFA, and lifecycle management workflows. Perform an immediate, exhaustive audit of the existing identity infrastructure to baseline configurations, remediate technical drift, and establish complete operational documentation. Architect and scale automations using Okta Workflows, REST APIs, and scripting (PowerShell/Python) to streamline end-to-end user provisioning, de-provisioning, and role transitions. Scope, implement, and maintain enterprise SaaS integrations (such as Salesforce, Google Workspace, Microsoft 365, and Jira) via SAML, OAuth, OIDC, and SCIM protocols. Build robust telemetry, alerting, and proactive reporting to monitor integration health, detect authentication anomalies, and resolve performance bottlenecks before they disrupt operations. Partner with InfoSec and Compliance teams to enforce zero-trust identity policies, support access certification reviews, and provide audit-ready evidence for regulatory frameworks. Collaborate closely with cross-functional engineering teams to translate evolving business requirements into scalable, secure identity patterns and contribute to the broader infrastructure roadmap. Provide advanced tier-III troubleshooting support for complex authentication incidents, participating in an informal, low-volume on-call rotation for critical access disruptions. OUR IDEAL CANDIDATE 5+ years of dedicated systems or identity engineering experience within high-growth enterprise infrastructure environments. Deep, authoritative hands-on expertise administering and architecting the Okta platform; this specialization is the core qualification for the role. Proven success configuring and troubleshooting enterprise SaaS integrations leveraging SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM directory syncing. Proficient scripting ability in PowerShell or Python to interact directly with identity APIs and automate complex lifecycle processes. Demonstrated self-sufficiency and investigative rigor, with a track record of stepping into undocumented environments, identifying operational risks, and driving systematic remediation. Exceptional documentation discipline and a clear communication style capable of articulating identity risk and architecture to both technical and executive stakeholders. Background managing cloud directory services and role-based access controls across major cloud platforms (AWS, Azure, or GCP) is highly preferred. Relevant industry certifications (such as Okta Certified Administrator, Okta Certified Consultant, or equivalent) or a degree in Computer Science/IT are preferred advantages. BENEFITS We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines. As part of our transformation, this role extends our UX engineering capabilities into AI-powered automation and workflow innovation. You will partner with UX, Engineering, Product, and platform teams to design, build, and scale AI-enabled solutions that improve the speed, quality, and consistency of digital experiences. You will help embed AI-driven practices into design and development workflows, enabling teams to automate repetitive tasks, accelerate delivery, and unlock new ways of working across the enterprise. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations . Design and evolve AI-powered workflow architecture to improve performance, reliability, scalability, automation, and operational efficiency across UX and front-end processes. Build and maintain reusable AI artifacts and automation solutions (e.g., prompt frameworks, workflow pipelines, design-to-code accelerators) aligned with enterprise standards and best practices. Own the strategy and implementation of scalable AI-enabled systems and translate technical direction into easily understandable language for all levels of technical expertise. Collaborate with Engineers, Designers, Product partners, and platform teams to identify opportunities and deliver AI-driven solutions in an Agile environment. Enable product teams to adopt AI-driven workflows and modern development practices that increase speed, quality, and consistency. Measure success of AI solutions through quantitative metrics that demonstrate efficiency gains, adoption, and business impact. Produce clear, actionable guidelines that help designers and developers understand and adopt AI-enabled workflows. Regularly evaluate and optimize AI workflows to remove inefficiencies, reduce redundancy, and improve performance. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in software engineering, computer science, information systems or related field Experience in front-end development (HTML, CSS, JavaScript) Experience working in Agile environments Preferred Qualifications- Education & Prior Job Experience Master's degree in software engineering, computer science, information systems or related field Experience building or integrating AI/automation tools, APIs, or workflow systems Experience working with design systems or UX engineering practices at enterprise scale Experience collaborating with UX, product, and engineering teams to drive adoption of new technologies Skills, Licenses & Certifications Experience with design, prototyping, and component library tools such as Figma, Adobe XD or similar Accessibility best practices: WCAG 2.0+ AA compliance, localization, inclusive design Understanding of components and patterns of a design system and how each design choice is able to scale Ability to express design principles and generate consensus over to achieve on the vision Experience with iPhone/Android app design What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
11/12/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines. As part of our transformation, this role extends our UX engineering capabilities into AI-powered automation and workflow innovation. You will partner with UX, Engineering, Product, and platform teams to design, build, and scale AI-enabled solutions that improve the speed, quality, and consistency of digital experiences. You will help embed AI-driven practices into design and development workflows, enabling teams to automate repetitive tasks, accelerate delivery, and unlock new ways of working across the enterprise. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations . Design and evolve AI-powered workflow architecture to improve performance, reliability, scalability, automation, and operational efficiency across UX and front-end processes. Build and maintain reusable AI artifacts and automation solutions (e.g., prompt frameworks, workflow pipelines, design-to-code accelerators) aligned with enterprise standards and best practices. Own the strategy and implementation of scalable AI-enabled systems and translate technical direction into easily understandable language for all levels of technical expertise. Collaborate with Engineers, Designers, Product partners, and platform teams to identify opportunities and deliver AI-driven solutions in an Agile environment. Enable product teams to adopt AI-driven workflows and modern development practices that increase speed, quality, and consistency. Measure success of AI solutions through quantitative metrics that demonstrate efficiency gains, adoption, and business impact. Produce clear, actionable guidelines that help designers and developers understand and adopt AI-enabled workflows. Regularly evaluate and optimize AI workflows to remove inefficiencies, reduce redundancy, and improve performance. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in software engineering, computer science, information systems or related field Experience in front-end development (HTML, CSS, JavaScript) Experience working in Agile environments Preferred Qualifications- Education & Prior Job Experience Master's degree in software engineering, computer science, information systems or related field Experience building or integrating AI/automation tools, APIs, or workflow systems Experience working with design systems or UX engineering practices at enterprise scale Experience collaborating with UX, product, and engineering teams to drive adoption of new technologies Skills, Licenses & Certifications Experience with design, prototyping, and component library tools such as Figma, Adobe XD or similar Accessibility best practices: WCAG 2.0+ AA compliance, localization, inclusive design Understanding of components and patterns of a design system and how each design choice is able to scale Ability to express design principles and generate consensus over to achieve on the vision Experience with iPhone/Android app design What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! Why you'll love this job As part of the Identity Services team, you'll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role based access, authentication, authorization, and governance. This role requires attention to detail, strong problem solving, and high ethical responsibility. The fast paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact. In the Identity Services domain, you will be responsible for the architecture, design, standards, and patterns for delivering strong identity and access programs. You will be expected to balance technical oversight, and business alignment to secure organization's digital assets while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Identity and Access Management (IAM) Architecture: Design and oversee the architecture and deployment of IAM solutions to manage user identities, roles, and access privileges across the organization's systems and applications. User Provisioning and De-provisioning Framework: Architect and optimize the processes for automating the creation, modification, and removal of user accounts and access rights based on organizational policies and user roles. Security and Governance: Establishing policies for user access, role-based access control (RBAC), and ensuring audit compliance. Designing Secure Architectures: Develop and design secure IT architectures that protect the organization's data, applications, and infrastructure from cyber threats. Collaboration with Stakeholders: Work closely with other IT teams, business units, and external partners to ensure security requirements are understood and implemented effectively. Security Standards and Best Practices: Establish and enforce security standards, guidelines, and best practices across the organization. Leadership: Provide technical guidance and oversight to the engineering team, system owners and customers. Incident Response Planning: Develop and maintain comprehensive incident response plans and procedures to ensure swift and effective handling of security incidents. Monitoring and Auditing Systems: Design and direct the continuous monitoring of IAM systems for suspicious activities, perform regular audits to ensure compliance with security policies, and generate comprehensive reports on access controls and user activities. Communication: Clearly convey project risks and strategies to senior management and stakeholders, ensuring transparency and informed decision-making. Operational Management and Monitoring: Design monitoring strategies to ensure the continuous availability, performance, and reliability of identity services. Compliance and Risk Management Framework: Design frameworks to ensure compliance with data protection laws and standards (e.g., GDPR, CCPA). Conduct risk assessments and audits to identify and address vulnerabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Extensive job experience in cybersecurity architecture or a related field is required, with a proven track record of designing and implementing secure IT architecture and frameworks. Demonstrated expertise in leading architectural design and strategic oversight in cybersecurity initiatives. 12+ years experience in Cybersecurity Architecture Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field; advanced degree preferred. 5+ years' experience in cybersecurity architecture or related roles. Experience designing and implementing comprehensive security architectures and frameworks. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their security features. Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001). Skills, Licenses & Certifications Relevant certifications including but not limited to Certified Information Systems Security Professional (CISSP); Certified Information Security Manager (CISM); Certified Information Systems Auditor (CISA); Certified in Risk and Information Systems Control (CRISC); Certified Information Privacy Professional (CIPP); Certified Information Systems Security Professional - Architecture (CISSP-ISSAP) Proficiency in identity and access management (IAM) tools and technologies Expertise in developing and implementing cybersecurity IAM policies and procedures Knowledge of IAM principles and methodologies Understanding of regulatory requirements and standards related to IAM (e.g., GDPR, HIPAA, SOX) Familiarity with cybersecurity frameworks and standards (e.g., NIST, ISO 27001) Ability to conduct assessments and audits of IAM practices to identify vulnerabilities and gaps Strong problem-solving skills to address IAM management challenges Ability to collaborate effectively with cross-functional teams Experience in managing IAM projects, including planning, execution, and monitoring Proficiency in identity and access management (IAM) solutions (e.g., Saviynt, Okta, Ping Identity, Microsoft Azure AD) Knowledge of authentication protocols (e.g., SAML, OAuth, OpenID Connect, Kerberos) Familiarity with cloud security and cloud IAM (e.g., AWS IAM, Azure AD) Ability to analyze complex security requirements and design effective access management solutions Strong problem-solving skills to address security challenges and incidents Excellent written and verbal communication skills to articulate security concepts and solutions to technical and non-technical stakeholders What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/12/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! Why you'll love this job As part of the Identity Services team, you'll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role based access, authentication, authorization, and governance. This role requires attention to detail, strong problem solving, and high ethical responsibility. The fast paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact. In the Identity Services domain, you will be responsible for the architecture, design, standards, and patterns for delivering strong identity and access programs. You will be expected to balance technical oversight, and business alignment to secure organization's digital assets while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Identity and Access Management (IAM) Architecture: Design and oversee the architecture and deployment of IAM solutions to manage user identities, roles, and access privileges across the organization's systems and applications. User Provisioning and De-provisioning Framework: Architect and optimize the processes for automating the creation, modification, and removal of user accounts and access rights based on organizational policies and user roles. Security and Governance: Establishing policies for user access, role-based access control (RBAC), and ensuring audit compliance. Designing Secure Architectures: Develop and design secure IT architectures that protect the organization's data, applications, and infrastructure from cyber threats. Collaboration with Stakeholders: Work closely with other IT teams, business units, and external partners to ensure security requirements are understood and implemented effectively. Security Standards and Best Practices: Establish and enforce security standards, guidelines, and best practices across the organization. Leadership: Provide technical guidance and oversight to the engineering team, system owners and customers. Incident Response Planning: Develop and maintain comprehensive incident response plans and procedures to ensure swift and effective handling of security incidents. Monitoring and Auditing Systems: Design and direct the continuous monitoring of IAM systems for suspicious activities, perform regular audits to ensure compliance with security policies, and generate comprehensive reports on access controls and user activities. Communication: Clearly convey project risks and strategies to senior management and stakeholders, ensuring transparency and informed decision-making. Operational Management and Monitoring: Design monitoring strategies to ensure the continuous availability, performance, and reliability of identity services. Compliance and Risk Management Framework: Design frameworks to ensure compliance with data protection laws and standards (e.g., GDPR, CCPA). Conduct risk assessments and audits to identify and address vulnerabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Extensive job experience in cybersecurity architecture or a related field is required, with a proven track record of designing and implementing secure IT architecture and frameworks. Demonstrated expertise in leading architectural design and strategic oversight in cybersecurity initiatives. 12+ years experience in Cybersecurity Architecture Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field; advanced degree preferred. 5+ years' experience in cybersecurity architecture or related roles. Experience designing and implementing comprehensive security architectures and frameworks. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their security features. Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001). Skills, Licenses & Certifications Relevant certifications including but not limited to Certified Information Systems Security Professional (CISSP); Certified Information Security Manager (CISM); Certified Information Systems Auditor (CISA); Certified in Risk and Information Systems Control (CRISC); Certified Information Privacy Professional (CIPP); Certified Information Systems Security Professional - Architecture (CISSP-ISSAP) Proficiency in identity and access management (IAM) tools and technologies Expertise in developing and implementing cybersecurity IAM policies and procedures Knowledge of IAM principles and methodologies Understanding of regulatory requirements and standards related to IAM (e.g., GDPR, HIPAA, SOX) Familiarity with cybersecurity frameworks and standards (e.g., NIST, ISO 27001) Ability to conduct assessments and audits of IAM practices to identify vulnerabilities and gaps Strong problem-solving skills to address IAM management challenges Ability to collaborate effectively with cross-functional teams Experience in managing IAM projects, including planning, execution, and monitoring Proficiency in identity and access management (IAM) solutions (e.g., Saviynt, Okta, Ping Identity, Microsoft Azure AD) Knowledge of authentication protocols (e.g., SAML, OAuth, OpenID Connect, Kerberos) Familiarity with cloud security and cloud IAM (e.g., AWS IAM, Azure AD) Ability to analyze complex security requirements and design effective access management solutions Strong problem-solving skills to address security challenges and incidents Excellent written and verbal communication skills to articulate security concepts and solutions to technical and non-technical stakeholders What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Job Description Job Description Senior Consultant AI & Automation Advisory Data Protection Services (DPS) Team: Solutions AI & Automation Advisory Reports To: Lead Consultant or Senior Manager, AI & Automation Advisory Role OverviewThe Senior Consultant AI & Automation Advisory is a skilled individual contributor who owns defined delivery tasks and workstream components within WWT's AI & Automation Advisory practice, supporting engagements such as the Client's Data Protection Services (DPS) AI Efficiency Assessment. Positioned below the Lead Consultant, the Senior Consultant brings hands-on depth across AI opportunity assessment, process and workflow analysis, and data protection domain knowledge, executes high-quality client deliverables with growing independence, and begins developing trusted client relationships at the working level. The Senior Consultant is the engine of AI advisory delivery leading current-state discovery across data protection pillars and functions, identifying and cataloguing AI-enabled use cases, supporting feasibility and target-state operating model design, and producing the analytical outputs that underpin client recommendations. They work under the direction of a Lead Consultant, Principal, or Senior Manager, and are expected to grow steadily toward owning full workstreams and contributing to pre-sales activities. What is Expected Engagement Delivery Execute assigned delivery tasks and workstream components within AI efficiency assessment engagements with accountability for quality, accuracy, and on-time completion Lead technical components of the assessment: conduct current-state discovery across Data Protection Fleet pillars (Cryptography and Secrets, Data Leakage Prevention, Data Asset Protection) and horizontal functions (Policy and Architecture, Fleet Enablement, Development, Engineering), document findings, and identify opportunity themes with guidance from the engagement lead Perform hands-on AI opportunity work: use-case identification, process and workflow mapping, agent design input (guided, pillar-specific, and cross-pillar orchestration agents), feasibility scoring, and prioritization support Produce client-ready deliverables current-state assessment packs, AI opportunity inventories, use-case catalogues, target-state operating model inputs, roadmap inputs, and executive summaries that meet WWT's professional services quality standards Facilitate discovery sessions, stakeholder interviews, and working-level workshops with DPS pillar and function stakeholders; synthesize findings into structured outputs for Lead Consultant review Maintain the DPS AI Initiatives Tracker workbook as the engagement's system of record, including entries in the Innovation Backlog, AI Initiatives Register, AI Risk and Controls, and AI Benefits Tracking sheets, and support classification of implementation status and validation of Jira AI labeling Client Engagement Build working-level relationships with DPS pillar and function stakeholders, technology teams, and project sponsors; establish credibility as a reliable, knowledgeable AI advisory resource throughout the engagement Communicate findings clearly and accurately to client counterparts; begin developing the ability to present findings to project sponsors and working-group leadership Contribute to client status reporting, meeting facilitation, and action item tracking under the direction of the engagement lead Pursuit & Practice Support Support pre-sales and pursuit activities: contribute to SOW scoping, effort estimation, and proposal content for AI and automation advisory engagements under the direction of the Lead Consultant or Senior Manager Contribute to practice development through reusable delivery assets, AI opportunity assessment templates, use-case catalogues, and technical write-ups Begin developing commercial awareness: understand engagement economics, utilization expectations, and how delivery quality connects to client satisfaction and account growth Growth & Development Actively build depth across AI/automation domains, agentic architectures, and data protection frameworks through project work, certifications, and self-directed learning Seek and apply feedback from Lead Consultants and Senior Managers; demonstrate consistent growth in delivery independence, communication quality, and domain breadth Begin supporting and coaching more junior colleagues on technical tasks and WWT delivery standards QualificationsRequired 4 8 years of experience in AI/automation strategy, technology consulting, or process engineering with a clear focus on AI-enabled efficiency, agentic solutions, or workflow automation; experience in cybersecurity, data protection, or regulated enterprise environments strongly preferred Hands-on experience across AI advisory domains and platforms, including one or more of: AI Opportunity Assessment current-state process/workflow discovery, use-case identification, feasibility and control-readiness assessment, prioritization frameworks, and business case development Agent & Automation Design enterprise agent and productivity platforms (M365 Copilot, Copilot Studio, Agent Builder, Power Automate AI, Power Citizen), developer coding assistants (GitHub Copilot, Claude Code, Amp), and orchestration/human -in-the-loop design AI Governance & Controls responsible AI principles, model and agent lifecycle controls, risk and controls tracking, data sensitivity classification, and approval/audit alignment Data Protection & Cybersecurity Domain exposure to cryptography and secrets management, data leakage prevention (DLP), data asset protection/DSAR workflows, or security policy and architecture, particularly within regulated or financial services environments Initiative Tracking & Reporting Platforms experience with workbook- or Jira-based initiative tracking, KPI/benefits tracking, and executive dashboard reporting Working knowledge of AI and data protection frameworks: responsible/trustworthy AI principles, NIST AI RMF, enterprise SDLC and engineering standards, and data protection concepts spanning cryptography, secrets management, DLP, and data asset protection Understanding of core AI advisory concepts: AI category taxonomies (Automate, Assist, Augment, Generate, Analyze), lifecycle stages (Idea/Concept through Deployed/Scaled), human-in-the-loop design, feasibility vs. desirability vs. viability, and control readiness in regulated environments Demonstrated consulting delivery competencies, including: Structured discovery: ability to conduct current-state discovery interviews, gather documentation and workbook/Jira evidence, manage information collection across pillars and functions, and synthesize findings into clear, structured outputs Opportunity and gap analysis: experience assessing operating-model maturity against AI adoption criteria, documenting opportunity and control gaps, and prioritizing findings by business impact and feasibility Technical communication: ability to translate AI opportunity and data protection findings into clear written deliverables and verbal summaries for technical and working-level client audiences Workshop facilitation: participate in and contribute to discovery sessions, opportunity-identification workshops, and validation sessions; begin developing the ability to facilitate independently Deliverable quality: consistent track record of producing accurate, well-structured client deliverables assessment packs, use-case catalogues, workbook updates, and roadmap inputs on time and to standard Engagement collaboration: work effectively within project teams; communicate status, risks, and issues proactively to the engagement lead; adapt to shifting priorities and client needs Preferred Bachelor's degree in Computer Science, Information Security, Data Science, Business, or a related field Certifications demonstrating AI, automation, or security knowledge: Microsoft Certified: Copilot or related AI credentials, CISSP, CISM, CISA, PMP, or equivalent Experience in enterprise environments across financial services, healthcare, or other regulated sectors particularly where AI adoption intersects with cybersecurity, data protection, or regulatory scrutiny Prior consulting experience at a professional services firm, systems integrator, or equivalent client-facing advisory role Familiarity with pre-sales processes: SOW development, effort estimation, or proposal support for AI/automation advisory engagements Key Competencies AI/automation domain depth and hands-on opportunity assessment execution Delivery quality and individual accountability Clear technical communication written and verbal Collaborative team contributor with a growth orientation Success in this role means executing AI efficiency assessment deliverables with high quality and growing independence, building credibility with client teams through consistent performance, expanding domain depth across AI advisory and data protection, and contributing to a practice that clients trust and return to while building toward the skills and experience required to step into a Lead Consultant role.
11/12/2026
Full time
Job Description Job Description Senior Consultant AI & Automation Advisory Data Protection Services (DPS) Team: Solutions AI & Automation Advisory Reports To: Lead Consultant or Senior Manager, AI & Automation Advisory Role OverviewThe Senior Consultant AI & Automation Advisory is a skilled individual contributor who owns defined delivery tasks and workstream components within WWT's AI & Automation Advisory practice, supporting engagements such as the Client's Data Protection Services (DPS) AI Efficiency Assessment. Positioned below the Lead Consultant, the Senior Consultant brings hands-on depth across AI opportunity assessment, process and workflow analysis, and data protection domain knowledge, executes high-quality client deliverables with growing independence, and begins developing trusted client relationships at the working level. The Senior Consultant is the engine of AI advisory delivery leading current-state discovery across data protection pillars and functions, identifying and cataloguing AI-enabled use cases, supporting feasibility and target-state operating model design, and producing the analytical outputs that underpin client recommendations. They work under the direction of a Lead Consultant, Principal, or Senior Manager, and are expected to grow steadily toward owning full workstreams and contributing to pre-sales activities. What is Expected Engagement Delivery Execute assigned delivery tasks and workstream components within AI efficiency assessment engagements with accountability for quality, accuracy, and on-time completion Lead technical components of the assessment: conduct current-state discovery across Data Protection Fleet pillars (Cryptography and Secrets, Data Leakage Prevention, Data Asset Protection) and horizontal functions (Policy and Architecture, Fleet Enablement, Development, Engineering), document findings, and identify opportunity themes with guidance from the engagement lead Perform hands-on AI opportunity work: use-case identification, process and workflow mapping, agent design input (guided, pillar-specific, and cross-pillar orchestration agents), feasibility scoring, and prioritization support Produce client-ready deliverables current-state assessment packs, AI opportunity inventories, use-case catalogues, target-state operating model inputs, roadmap inputs, and executive summaries that meet WWT's professional services quality standards Facilitate discovery sessions, stakeholder interviews, and working-level workshops with DPS pillar and function stakeholders; synthesize findings into structured outputs for Lead Consultant review Maintain the DPS AI Initiatives Tracker workbook as the engagement's system of record, including entries in the Innovation Backlog, AI Initiatives Register, AI Risk and Controls, and AI Benefits Tracking sheets, and support classification of implementation status and validation of Jira AI labeling Client Engagement Build working-level relationships with DPS pillar and function stakeholders, technology teams, and project sponsors; establish credibility as a reliable, knowledgeable AI advisory resource throughout the engagement Communicate findings clearly and accurately to client counterparts; begin developing the ability to present findings to project sponsors and working-group leadership Contribute to client status reporting, meeting facilitation, and action item tracking under the direction of the engagement lead Pursuit & Practice Support Support pre-sales and pursuit activities: contribute to SOW scoping, effort estimation, and proposal content for AI and automation advisory engagements under the direction of the Lead Consultant or Senior Manager Contribute to practice development through reusable delivery assets, AI opportunity assessment templates, use-case catalogues, and technical write-ups Begin developing commercial awareness: understand engagement economics, utilization expectations, and how delivery quality connects to client satisfaction and account growth Growth & Development Actively build depth across AI/automation domains, agentic architectures, and data protection frameworks through project work, certifications, and self-directed learning Seek and apply feedback from Lead Consultants and Senior Managers; demonstrate consistent growth in delivery independence, communication quality, and domain breadth Begin supporting and coaching more junior colleagues on technical tasks and WWT delivery standards QualificationsRequired 4 8 years of experience in AI/automation strategy, technology consulting, or process engineering with a clear focus on AI-enabled efficiency, agentic solutions, or workflow automation; experience in cybersecurity, data protection, or regulated enterprise environments strongly preferred Hands-on experience across AI advisory domains and platforms, including one or more of: AI Opportunity Assessment current-state process/workflow discovery, use-case identification, feasibility and control-readiness assessment, prioritization frameworks, and business case development Agent & Automation Design enterprise agent and productivity platforms (M365 Copilot, Copilot Studio, Agent Builder, Power Automate AI, Power Citizen), developer coding assistants (GitHub Copilot, Claude Code, Amp), and orchestration/human -in-the-loop design AI Governance & Controls responsible AI principles, model and agent lifecycle controls, risk and controls tracking, data sensitivity classification, and approval/audit alignment Data Protection & Cybersecurity Domain exposure to cryptography and secrets management, data leakage prevention (DLP), data asset protection/DSAR workflows, or security policy and architecture, particularly within regulated or financial services environments Initiative Tracking & Reporting Platforms experience with workbook- or Jira-based initiative tracking, KPI/benefits tracking, and executive dashboard reporting Working knowledge of AI and data protection frameworks: responsible/trustworthy AI principles, NIST AI RMF, enterprise SDLC and engineering standards, and data protection concepts spanning cryptography, secrets management, DLP, and data asset protection Understanding of core AI advisory concepts: AI category taxonomies (Automate, Assist, Augment, Generate, Analyze), lifecycle stages (Idea/Concept through Deployed/Scaled), human-in-the-loop design, feasibility vs. desirability vs. viability, and control readiness in regulated environments Demonstrated consulting delivery competencies, including: Structured discovery: ability to conduct current-state discovery interviews, gather documentation and workbook/Jira evidence, manage information collection across pillars and functions, and synthesize findings into clear, structured outputs Opportunity and gap analysis: experience assessing operating-model maturity against AI adoption criteria, documenting opportunity and control gaps, and prioritizing findings by business impact and feasibility Technical communication: ability to translate AI opportunity and data protection findings into clear written deliverables and verbal summaries for technical and working-level client audiences Workshop facilitation: participate in and contribute to discovery sessions, opportunity-identification workshops, and validation sessions; begin developing the ability to facilitate independently Deliverable quality: consistent track record of producing accurate, well-structured client deliverables assessment packs, use-case catalogues, workbook updates, and roadmap inputs on time and to standard Engagement collaboration: work effectively within project teams; communicate status, risks, and issues proactively to the engagement lead; adapt to shifting priorities and client needs Preferred Bachelor's degree in Computer Science, Information Security, Data Science, Business, or a related field Certifications demonstrating AI, automation, or security knowledge: Microsoft Certified: Copilot or related AI credentials, CISSP, CISM, CISA, PMP, or equivalent Experience in enterprise environments across financial services, healthcare, or other regulated sectors particularly where AI adoption intersects with cybersecurity, data protection, or regulatory scrutiny Prior consulting experience at a professional services firm, systems integrator, or equivalent client-facing advisory role Familiarity with pre-sales processes: SOW development, effort estimation, or proposal support for AI/automation advisory engagements Key Competencies AI/automation domain depth and hands-on opportunity assessment execution Delivery quality and individual accountability Clear technical communication written and verbal Collaborative team contributor with a growth orientation Success in this role means executing AI efficiency assessment deliverables with high quality and growing independence, building credibility with client teams through consistent performance, expanding domain depth across AI advisory and data protection, and contributing to a practice that clients trust and return to while building toward the skills and experience required to step into a Lead Consultant role.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Operations domain refers to the area within Information Technology that focuses on analyzing operational processes, identifying critical capabilities, and collaborating with cross-functional teams to mitigate operational and technical risks. This domain encompasses monitoring operational performance, utilizing data to provide actionable outcomes and ensuring technology initiatives support the overall business strategy and customer and employee experiences. This position will be responsible for performing IT support functions for the three wholly owned American Eagle Carriers Will oversee IT initiatives and support activities to deliver services and solutions that meet the overall strategic regional IT business objectives for the American Eagle wholly owned carriers of American Airlines What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Serve as the technology conduit between our application engineering team, product management and operational capabilities to provide critical problem-solving and customer/employee experience support, maintaining system integrity, and continuously improving product quality Monitor system performance and reliability, ensuring any issues are promptly managed to minimize downtime, and proposing solutions to system performance challenges Collaborate closely with application engineering to understand the technical requirements, system architecture, and product capabilities Analyze and interpret data to identify opportunities for process improvement and to inform strategic decisions within IT operations Manage system incidents and outages, including root cause analysis and resolution. Support the development of operational procedures and documentation to ensure best practices are followed, and systems are functioning optimally. Assist in the coordination of software and hardware upgrades, deployments, and patches in collaboration with engineering teams, ensuring minimal disruption to services. Leverage AI-driven tools and techniques to monitor, analyze, and optimize Regional Airline Operations Technology (AOT) systems, improving reliability, performance, and incident response All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Experience in an IT software capacity supporting production environments and customer/employee experience Hands-on experience applying artificial intelligence or machine learning tools within a technology or engineering environment Preferred Qualifications- Education & Prior Job Experience 2+ years of software experience in a vital / critical environment supporting technical and business operational capabilities Proven experience as an Operations Platform Analyst or a similar role, particularly in IT and software development environments Proficient with existing IT systems that impact American Eagle Airlines. 3+ years of proven experience in Regional Airline IT operations Skills, Licenses & Certifications AI skills with demonstrated commitment to continuous learning, including maintaining applicable AI licenses or professional certifications Understanding of AA Operational Metrics Ability to thrive in sense of urgency environment, leverage best practices, and innovate through any problem Strong analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail Experience with DevOps and Agile Ability to build and maintain effective relationships with team members, customers and external groups, as well as, working in a collaborative environment with geographically dispersed resources Ability to work independently to manage one's time to meet commitments and expectations Demonstrate initiative, flexibility, and inability to adapt to changing priorities and work environments Possess a keen desire to learn and expand depth of knowledge Partners with Product Owner to provide insight to prioritization What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/11/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Operations domain refers to the area within Information Technology that focuses on analyzing operational processes, identifying critical capabilities, and collaborating with cross-functional teams to mitigate operational and technical risks. This domain encompasses monitoring operational performance, utilizing data to provide actionable outcomes and ensuring technology initiatives support the overall business strategy and customer and employee experiences. This position will be responsible for performing IT support functions for the three wholly owned American Eagle Carriers Will oversee IT initiatives and support activities to deliver services and solutions that meet the overall strategic regional IT business objectives for the American Eagle wholly owned carriers of American Airlines What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Serve as the technology conduit between our application engineering team, product management and operational capabilities to provide critical problem-solving and customer/employee experience support, maintaining system integrity, and continuously improving product quality Monitor system performance and reliability, ensuring any issues are promptly managed to minimize downtime, and proposing solutions to system performance challenges Collaborate closely with application engineering to understand the technical requirements, system architecture, and product capabilities Analyze and interpret data to identify opportunities for process improvement and to inform strategic decisions within IT operations Manage system incidents and outages, including root cause analysis and resolution. Support the development of operational procedures and documentation to ensure best practices are followed, and systems are functioning optimally. Assist in the coordination of software and hardware upgrades, deployments, and patches in collaboration with engineering teams, ensuring minimal disruption to services. Leverage AI-driven tools and techniques to monitor, analyze, and optimize Regional Airline Operations Technology (AOT) systems, improving reliability, performance, and incident response All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Experience in an IT software capacity supporting production environments and customer/employee experience Hands-on experience applying artificial intelligence or machine learning tools within a technology or engineering environment Preferred Qualifications- Education & Prior Job Experience 2+ years of software experience in a vital / critical environment supporting technical and business operational capabilities Proven experience as an Operations Platform Analyst or a similar role, particularly in IT and software development environments Proficient with existing IT systems that impact American Eagle Airlines. 3+ years of proven experience in Regional Airline IT operations Skills, Licenses & Certifications AI skills with demonstrated commitment to continuous learning, including maintaining applicable AI licenses or professional certifications Understanding of AA Operational Metrics Ability to thrive in sense of urgency environment, leverage best practices, and innovate through any problem Strong analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail Experience with DevOps and Agile Ability to build and maintain effective relationships with team members, customers and external groups, as well as, working in a collaborative environment with geographically dispersed resources Ability to work independently to manage one's time to meet commitments and expectations Demonstrate initiative, flexibility, and inability to adapt to changing priorities and work environments Possess a keen desire to learn and expand depth of knowledge Partners with Product Owner to provide insight to prioritization What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.