Job Description Position: Desktop Support Engineer Location: Louisville, KY / Onsite Employment Type: Full-Time Job Summary: We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Job Description :Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbe dBasics knowledge / understanding of assigning switch ports to specific VLAN sPatch phone ports to switch as neede dBasic troubleshooting of Avaya VOIP phones (knowledge on basic configuration )Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical team sTroubleshoot and replace network switch chassis blades when require dGood to have understanding of any Data Center Infrastructure Management Applicatio nA periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domai nBasic Knowledge of Monitoring tools such as Solarwinds, etc Networking and Operating System basic sAssist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshootin gBasic knowledge about Hardware like Servers, Storage device sKnowledge to understand Monitoring Tool outcom eBasic knowledge of ITSM tool preferably ServiceNo wBasic knowledge Backup technologies preferably EMC Avama rBasic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linu xBasic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Serve rExperience in SLA base environmen tKnowledge on Server Performance monitoring preferre dCandidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply .
11/14/2026
Full time
Job Description Position: Desktop Support Engineer Location: Louisville, KY / Onsite Employment Type: Full-Time Job Summary: We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Job Description :Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbe dBasics knowledge / understanding of assigning switch ports to specific VLAN sPatch phone ports to switch as neede dBasic troubleshooting of Avaya VOIP phones (knowledge on basic configuration )Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical team sTroubleshoot and replace network switch chassis blades when require dGood to have understanding of any Data Center Infrastructure Management Applicatio nA periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domai nBasic Knowledge of Monitoring tools such as Solarwinds, etc Networking and Operating System basic sAssist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshootin gBasic knowledge about Hardware like Servers, Storage device sKnowledge to understand Monitoring Tool outcom eBasic knowledge of ITSM tool preferably ServiceNo wBasic knowledge Backup technologies preferably EMC Avama rBasic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linu xBasic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Serve rExperience in SLA base environmen tKnowledge on Server Performance monitoring preferre dCandidate should have minimum 3-5 years experience in above mentioned area give me the scope of the job and who we are and how to apply .
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
11/14/2026
Full time
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
Who we are For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Description Provide Windows, software, and hardware support, onsite in a corporate environment Stage, provision, and deploy IT machines to end users following best business practices Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles Manage workload via ticketing software or Non-ticket Tracker Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned Requirements 1 year onsite or helpdesk support or equivalent experience Excellent troubleshooting capability Ability to maintain composure while handling challenging, dynamic, rapid-response support Experience with Microsoft Office/ Office 365 suite Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds Maintain neat and professional work area and appearance in compliance with site policies Demonstrate a high level of professionalism and strong personal interaction skills High School Diploma or equivalent Maintain valid driver's license Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;
11/14/2026
Full time
Who we are For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Job Description Provide Windows, software, and hardware support, onsite in a corporate environment Stage, provision, and deploy IT machines to end users following best business practices Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles Manage workload via ticketing software or Non-ticket Tracker Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned Requirements 1 year onsite or helpdesk support or equivalent experience Excellent troubleshooting capability Ability to maintain composure while handling challenging, dynamic, rapid-response support Experience with Microsoft Office/ Office 365 suite Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds Maintain neat and professional work area and appearance in compliance with site policies Demonstrate a high level of professionalism and strong personal interaction skills High School Diploma or equivalent Maintain valid driver's license Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network Position performing client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. Developed knowledge and skills through formal training and considerable work experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position. Providing hardware/software support services to on-site clients, including break/fix.Implementing virus detection and eradication procedures.Diagnosing end-user system failures and implementing repair solutions.Diagnosing printer and other peripheral device failures and implementing repair solutions.Troubleshooting network devices to ensure connectivity from the PC to the Network.Providing installation and upgrading services for hardware and software.Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs. Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
11/14/2026
Full time
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network Position performing client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. Developed knowledge and skills through formal training and considerable work experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position. Providing hardware/software support services to on-site clients, including break/fix.Implementing virus detection and eradication procedures.Diagnosing end-user system failures and implementing repair solutions.Diagnosing printer and other peripheral device failures and implementing repair solutions.Troubleshooting network devices to ensure connectivity from the PC to the Network.Providing installation and upgrading services for hardware and software.Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs. Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
Stefanini Group is looking for Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Duties and Responsibilities: Troubleshooting and repairing hardware issues; Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; Preventative maintenance (e.g., lifecycle); Troubleshooting HW issues on end user devices; Proper utilization of ServiceNow; ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or high-touch user experience; Perform comprehensive site hardware asset inventory; Maintain consumable device inventory count; Conduct spare part and loaner pool management; Support IMACR/D requests; Engage OEM for warranty repairs and follow up on status; Escort OEM technicians onsite when needed. Assist client with physical support for incidents related to network, datacenter, and other activities as requested. Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to succeed: Knowledge of multiple manufacturers and operating systems. Excellent troubleshooting capability. Ability to work in a team environment as well as independently. Ability to communicate technical information -technical audiences. Excellent verbal and written communication skills. Ability to complete assignments with no supervision. Ability to search internally/externally for support information. Customer-oriented attitude. Ability to travel locally and in-state to support other sites, if applicable. Valid driver's license and proof of auto insurance, if travel is required. Attendance and schedule adherence are requirements of this position. This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment. Knows and applies fundamental concepts, practices and procedures of particular field of specialization. Required Skills: 3 years of min. experience as Desktop Support Specialist. Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications; Troubleshooting and replacing hardware on PCs and Mac laptops and desktops; Active Directory Deploying IT equipment (Windows, Mac); Imaging and staging PCs; Managing the equipment inventory and lifecycle; Migrating End User data; Moving in scope IT equipment; Collecting and coordinating disposal of in scope IT equipment; Facilitating third-party vendor on-site presence for Onsite Lifecycle Management
11/14/2026
Full time
Stefanini Group is looking for Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Duties and Responsibilities: Troubleshooting and repairing hardware issues; Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; Preventative maintenance (e.g., lifecycle); Troubleshooting HW issues on end user devices; Proper utilization of ServiceNow; ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or high-touch user experience; Perform comprehensive site hardware asset inventory; Maintain consumable device inventory count; Conduct spare part and loaner pool management; Support IMACR/D requests; Engage OEM for warranty repairs and follow up on status; Escort OEM technicians onsite when needed. Assist client with physical support for incidents related to network, datacenter, and other activities as requested. Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to succeed: Knowledge of multiple manufacturers and operating systems. Excellent troubleshooting capability. Ability to work in a team environment as well as independently. Ability to communicate technical information -technical audiences. Excellent verbal and written communication skills. Ability to complete assignments with no supervision. Ability to search internally/externally for support information. Customer-oriented attitude. Ability to travel locally and in-state to support other sites, if applicable. Valid driver's license and proof of auto insurance, if travel is required. Attendance and schedule adherence are requirements of this position. This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment. Knows and applies fundamental concepts, practices and procedures of particular field of specialization. Required Skills: 3 years of min. experience as Desktop Support Specialist. Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications; Troubleshooting and replacing hardware on PCs and Mac laptops and desktops; Active Directory Deploying IT equipment (Windows, Mac); Imaging and staging PCs; Managing the equipment inventory and lifecycle; Migrating End User data; Moving in scope IT equipment; Collecting and coordinating disposal of in scope IT equipment; Facilitating third-party vendor on-site presence for Onsite Lifecycle Management